{"data":[{"ticket_id":"59342","ticket_reference":"HDT60427","ticket_full_notes_text":null,"ticket_client":"1961","ticket_client_name":"August Equity","ticket_address_1":"10 Slingsby Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_address_1":"10 Slingsby Place ","cs_address_2":"","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_title":"MDR\/JH\/16809 - Toilet repairs ","ticket_description":"Toilet repairs ","ticket_contact":"3628","ticket_contact_name":"Carrie Thompson","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"26\/03\/2025","ticket_update":217,"ticket_resolution":null},{"ticket_id":"59889","ticket_reference":"HDT60974","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_address_2":"13 Goodwins Court","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_title":"MDR\/JH\/16824 - Replacement Neff Hob ","ticket_description":"Replacement Neff Hob ","ticket_contact":"3615","ticket_contact_name":"Edyta Slaska","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"12\/06\/2025","ticket_update":43,"ticket_resolution":null},{"ticket_id":"60099","ticket_reference":"HDT61184","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"MDR\/JH\/17041 - Internal Signage ","ticket_description":"Internal Signage ","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"11\/07\/2025","ticket_update":201,"ticket_resolution":null},{"ticket_id":"60924","ticket_reference":"HDT62009","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 2","cs_address_2":"36-40 Rupert Street ","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_title":"MDR\/JH\/17232 - Shower enclosure ","ticket_description":"Shower enclosure ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"16\/10\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"60989","ticket_reference":"HDT62074","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_address_2":"82-88 Shaftesbury Avenue","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_title":" Urgent ceiling repair required","ticket_description":" Urgent ceiling repair required","ticket_contact":"3522","ticket_contact_name":"Anthony Kilbey ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"22\/10\/2025","ticket_update":68,"ticket_resolution":null},{"ticket_id":"61034","ticket_reference":"HDT62119","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 5 Nassau House","ticket_address_2":"120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_address_1":"Flat 5 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_postcode":"W1D 5EP","ticket_client_site":"1582","ticket_title":"MDR\/JH\/17219 - Electrical Remedial Works ","ticket_description":"Electrical Remedial Works ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"28\/10\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61080","ticket_reference":"HDT62165","ticket_full_notes_text":null,"ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"Install a back plate in the basement bin store - Covent garden estate.","ticket_description":"Install a back plate in the basement bin store - Covent garden estate.","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"03\/11\/2025","ticket_update":84,"ticket_resolution":null},{"ticket_id":"61113","ticket_reference":"HDT62198","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_address_2":"82-88 Shaftesbury Avenue","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_title":"82-88 Shaftesbury Avenue & 5 Macclesfield St - Provide the following signs: Directional Fire Escape sign on the roof.","ticket_description":"82-88 Shaftesbury Avenue & 5 Macclesfield St - Provide the following signs: Directional Fire Escape sign on the roof.","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"05\/11\/2025","ticket_update":36,"ticket_resolution":null},{"ticket_id":"61150","ticket_reference":"HDT62235","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":"MDR\/JH\/17216 - Plumbing and electrical repairs ","ticket_description":"Plumbing and electrical repairs ","ticket_contact":"3593","ticket_contact_name":"Anna Twarowska","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"07\/11\/2025","ticket_update":53,"ticket_resolution":null},{"ticket_id":"61226","ticket_reference":"HDT62311","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"MDR\/JH\/17303 - Replacement alarms to Flat 1 - 4","ticket_description":"Replacement alarms to Flat 1 - 4","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"14\/11\/2025","ticket_update":50,"ticket_resolution":null},{"ticket_id":"61246","ticket_reference":"HDT62331","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Remedial Action - Adjustment to door ","ticket_description":"Remedial Action - Adjustment to door \r\nThe fire-resisting door from the commercial tenant at first floor level should be adjusted so that the gaps on its top and side edges are no more than 4 mm with the remaining gap filled by the smoke seals. The gap on the bottom edge should be no more than 6 mm. Also, the door should be adjusted to ensure it closes effectively under the control of the self closing devices\r\n\r\n","ticket_contact":"3522","ticket_contact_name":"Anthony Kilbey ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"18\/11\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61259","ticket_reference":"HDT62344","ticket_full_notes_text":null,"ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To investigate 4 spotlights not working outside 1 Mercer Walk. ","ticket_description":"To investigate 4 spotlights not working outside 1 Mercer Walk. ","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"19\/11\/2025","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61275","ticket_reference":"HDT62360","ticket_full_notes_text":null,"ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Chinatown Portfolio ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_address_1":"Chinatown Portfolio ","cs_address_2":"","cs_postcode":"W1","ticket_client_site":"1112","ticket_title":"MDR\/JH\/16640 - Redecoration of bollards ","ticket_description":"Redecoration of bollards \r\n\r\n","ticket_contact":"3522","ticket_contact_name":"Anthony Kilbey ","ticket_fault_description":"Decorating","ticket_status_code":"Open","ticket_created":"20\/11\/2025","ticket_update":68,"ticket_resolution":null},{"ticket_id":"61300","ticket_reference":"HDT62385","ticket_full_notes_text":null,"ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 4","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 4","cs_address_2":"127 Long Acre","cs_postcode":"WC2E 9AA","ticket_client_site":"2404","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_description":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"24\/11\/2025","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61338","ticket_reference":"HDT62423","ticket_full_notes_text":"

23\/12\/2025 (jane)Booking in for 7th and 8th January <\/p>

05\/01\/2026 (jane)Tenant has asked for 9th January <\/p>

06\/01\/2026 (jane)Confirmed for 9th January at 9am <\/p>

09\/01\/2026 (travis)Bedroom window works.<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 7","ticket_address_2":"127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 7","cs_address_2":"127 Long Acre","cs_postcode":"WC2E 9AA","ticket_client_site":"449","ticket_title":"MDR\/JH\/17315 - Window repairs ","ticket_description":"Window repairs ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"02\/12\/2025","ticket_update":19,"ticket_resolution":null},{"ticket_id":"61346","ticket_reference":"HDT62431","ticket_full_notes_text":"

05\/12\/2025 (carly)Twenty\/twenty have requested Tuesday 9th December pm.\r\nAwaiting client response.<\/p>

09\/12\/2025 (carly)New date requested from twenty\/twenty.<\/p>

15\/12\/2025 (carly)Twenty\/twenty have requested Wednesday 7th January.\r\nEmailed tenant direct, awaiting confirmation.\r\ncharlier.nikolai5140@gmail.com<\/p>

16\/12\/2025 (carly)Tenant away until Week commencing 13th January, Requesting new date from 20\/20.<\/p>

17\/12\/2025 (carly)Twenty\/twenty have requested 15th January. Awaiting client response.<\/p>

12\/01\/2026 (carly)Follow up email sent to client requesting 15th January.<\/p>

14\/01\/2026 (carly)Follow up sent to client and tenant requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for 15th January - Tenant home for access.\r\n20\/20 have been informed.<\/p>

15\/01\/2026 (jane)TwentyTwenty have inspected, they need to contact the window specialist contractors who made the window <\/p>

16\/01\/2026 (jane)Update from TwentyTwenty \r\nI have emailed Ideal Combi and asked for a quote to service \/ repair the Bedroom Juliet Balcony Door <\/p>","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"Flat 103","ticket_address_2":"6 Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_address_1":"Flat 103","cs_address_2":"6 Mercer Walk ","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_title":"Window at the above flat which isn\u2019t closing properly. We believe a mechanism inside needs replacing which requires a specialist.","ticket_description":"Window at the above flat which isn\u2019t closing properly. We believe a mechanism inside needs replacing which requires a specialist.","ticket_contact":"3638","ticket_contact_name":"Angelica Malone","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"02\/12\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61358","ticket_reference":"HDT62443","ticket_full_notes_text":"

15\/12\/2025 (carly)Parts on order.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4.4","ticket_address_2":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 4.4","cs_address_2":"38 St Martins Lane ","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_title":"MDR\/JH\/17327 - Replacement towel rail ","ticket_description":"Replacement towel rail ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"03\/12\/2025","ticket_update":43,"ticket_resolution":null},{"ticket_id":"61359","ticket_reference":"HDT62444","ticket_full_notes_text":"

15\/12\/2025 (carly)Alan awaiting parts.<\/p>

12\/01\/2026 (carly)Alan will inform us when parts have arrived.<\/p>

13\/01\/2026 (jane)Lights on order - 3\/5 day lead-time <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 10","ticket_address_2":"Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":"MDR\/JH\/17329 - Replacement under kitchen cupboard lights ","ticket_description":"Replacement under kitchen cupboard lights ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"03\/12\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61364","ticket_reference":"HDT62449","ticket_full_notes_text":"

04\/12\/2025 (jane)For Monday 5th January 2026<\/p>

02\/01\/2026 (jane)Apologies for the last minute notice. The tenant has revoked his notice and will be terminating at a later date.\r\n\r\nCan we please move the ITC check for a later date. Will be likely 30th of March.<\/p>

14\/01\/2026 (jane)ITC check booked in for the 30th January<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_address_1":"Flat 4, 15 Willow Street ","cs_address_2":"","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_title":"To carry out ITC check and provide report only - For Monday 5th January 2026","ticket_description":"To carry out ITC check and provide report only - For Monday 5th January 2026\r\n\r\nKeys are held at Stirling Ackroyd Shoreditch - 40 Great Eastern St, London EC2A 3EP (5 min walk from the property) \r\n\r\nEmail Sadim Khan closer to the date and he will notify the agents to keep the keys ready. They require 24 hour notice. \r\n\r\nFlat 4, 15 Willow Street, London, EC2A 4BH\r\n2 Bedroom 2 Bathroom \r\n784 Sq.Ft \r\n","ticket_contact":"3678","ticket_contact_name":"Sadim Khan","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"04\/12\/2025","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61365","ticket_reference":"HDT62450","ticket_full_notes_text":"

10\/12\/2025 (carly)Parts now in.\r\n\r\nAccess requested Thursday 11th December at 9am.<\/p>

10\/12\/2025 (carly)Tenant away until next year.\r\nClient has requested Monday 5th January.<\/p>

12\/01\/2026 (carly)Access requested for Thursday 15th January at 1pm.<\/p>

14\/01\/2026 (carly)Follow up email sent.<\/p>

15\/01\/2026 (jane)Tenant wants another date <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 2","cs_address_2":"77-78 St Martins Lane","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_title":"MDR\/JH\/17332 - Replacement parts to heating ","ticket_description":"Replacement parts to heating ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"04\/12\/2025","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61376","ticket_reference":"HDT62461","ticket_full_notes_text":"

09\/12\/2025 (carly)Twenty\/Twenty have requested the 12th or 19th December.\r\nAwaiting confirmation from client.<\/p>

15\/12\/2025 (carly)Twenty\/Twenty have requested Wednesday 7th January. Awaiting client response. <\/p>

16\/12\/2025 (carly)Client has tenants until February, they will inform us when the property is vacant.<\/p>

17\/12\/2025 (carly)Twenty\/ twenty have now requested 17th February, awaiting client response.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_address_1":"Flat 3","cs_address_2":"17a Tavistock Street","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_title":"MDR\/JH\/17334 - Repairs to en-suite door ","ticket_description":"Repairs to en-suite door ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"05\/12\/2025","ticket_update":42,"ticket_resolution":null},{"ticket_id":"61390","ticket_reference":"HDT62475","ticket_full_notes_text":"

15\/12\/2025 (carly)Please call Lilian on arrival.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Meter Identification","ticket_description":"Meter Identification\r\nIdentify where all the water meters are and which meter feeds which flat, we located some meters in the entrance cupboard on the left hand side and I believe some may be located in the street but other than 3 of the meters that are labelled we are unsure.\r\n\r\nThere are 2 meters labelled 2.0 and 3.0 but these flat numbers do not exist in the building.\r\n\r\n","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"08\/12\/2025","ticket_update":43,"ticket_resolution":null},{"ticket_id":"61402","ticket_reference":"HDT62487","ticket_full_notes_text":"

10\/12\/2025 (carly)Roy is aware, awaiting access details.<\/p>

10\/12\/2025 (carly)Please use keys for access but wear shoe covers before entering the property.<\/p>

10\/12\/2025 (roy)Two leaks\r\nLeak B into A\r\nLeak A into hairdressers\r\nTenant of A has to stand in a wash bowl to shower for it not to leak?????? So tenant says\r\nRan both showers for 20 minutes and no leak as yet. \r\nKitchen backs onto showers but looks ok under plinth\r\nSilicone in Flat B looks good but flat A could need redoing.\r\nFurther investigation is required in both flats.\r\nDefinitely two leaks and not one leaking flat A then leaking into hairdressers <\/p>

10\/12\/2025 (jane)Two leaks \r\nLeak B into A Leak A into hairdressers \r\nTenant of A has to stand in a wash bowl to shower for it not to leak \r\nRan both showers for 20 minutes and no leak as yet. Kitchen backs onto showers but looks ok under plinth Silicone in Flat B looks good but flat A could need redoing. Further investigation is required in both flats.<\/p>

11\/12\/2025 (jane)Client would like the toilet seat replaced <\/p>

23\/12\/2025 (jane)Contacting client to re-book in <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat B","ticket_address_2":"25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"Shower Leak","ticket_description":"Shower Leak\r\nThis shower tray was newly replaced this year.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"10\/12\/2025","ticket_update":35,"ticket_resolution":null},{"ticket_id":"61409","ticket_reference":"HDT62494","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.\r\nAccess requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour \u00a3105<\/p>

15\/12\/2025 (jack)\u00a3180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total \u00a3219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working \r\nOrder replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026\r\nIf the tenant not present please use keys.\r\n<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_address_1":"Flat 4","cs_address_2":"32 Wellington Street","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_title":"Various jobs","ticket_description":"Various jobs\r\n\r\n\r\n\u2022\tFreezer Door Broken\r\n\u2022\tBathroom lights not working\r\n\u2022\t2 radiators not working\r\n\u2022\tPaint peeling in the bathroom.\r\n\r\n","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"10\/12\/2025","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61414","ticket_reference":"HDT62499","ticket_full_notes_text":"

11\/12\/2025 (jane)Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 (carly)Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 (roy)Visited flat due to flush not working.\r\nPipe had come off the siphon. Managed to get it working but needs new siphon and push button.\r\nAm ordering new\r\nWindow, secondaglazing needs R&B as the spiral has fallen out.\r\n2 x light fittings need replacing.\r\nEase and adjusted room stat as it was locked.\r\nAll ok\r\n<\/p>

07\/01\/2026 (jane)Arranging for window specialist to attend to main window, as secondary glazing <\/p>

12\/01\/2026 (carly)Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 (carly)20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for Thursday 15th January - 20\/20 have been informed.\r\nPlease use keys if tenant is not home.<\/p>

15\/01\/2026 (jane)Window specialist has repaired the window <\/p>

15\/01\/2026 (roy)Purchased new siphon and Grohe push buttons\r\nSilicone worktop above toilet\r\n\r\nLights unable to obtain from WF. Lights obsolete.\r\nJane has ordered 2 new\r\n\r\nGive access to 20-20\r\nRefixed secondary glazing<\/p>

15\/01\/2026 (jane)2No lights on order - 3\/5 day lead-time <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 6","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 6","cs_address_2":"77-78 St Martins Lane","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_title":"List of works ","ticket_description":"List of works \r\nWindow in main area will not close at the top anymore. \r\nCan I have someone come and seal the countertop in the bathroom again? Is there also any way to make the flush \"stronger\"? I have to hold the button down for sometimes up to 30 seconds to get it to work.\r\n","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"11\/12\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61415","ticket_reference":"HDT62500","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to \u2018Busaba\u2019. \r\n\r\n<\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .\r\n\r\n\r\n<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour \u00a3105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"44b Floral Street ","cs_address_2":"","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_description":"HDT61805 Follow-Up - Further investigations into Busaba Restaurant to locate water stopcock to flats\r\nA residential tenant needs to carry out repair works within a bathroom, so we need to establish how to isolate the water supply","ticket_contact":"3679","ticket_contact_name":"Donalina Gargrupe Bikar","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"11\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61422","ticket_reference":"HDT62507","ticket_full_notes_text":"

12\/12\/2025 (jane)Tenant vacating 18th Jan. \r\nPlease book ITC on the 19th Jan 2026 - noon.\r\n<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.3","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_title":"MDR\/JH\/17342 - Full redecoration ","ticket_description":"Full redecoration ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Decorating","ticket_status_code":"Open","ticket_created":"12\/12\/2025","ticket_update":47,"ticket_resolution":null},{"ticket_id":"61425","ticket_reference":"HDT62510","ticket_full_notes_text":"

12\/12\/2025 (jane)Safety Buyer black stair nosing on order and F H Brundle yellow stair nosing on order <\/p>

23\/12\/2025 (jane)Booking in works for the New Year <\/p>

12\/01\/2026 (carly)Access requested Friday 16th January 9am.<\/p>","ticket_client":"2035","ticket_client_name":"Tokyo Diner","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"2 Newport Place","cs_address_2":"","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_title":"MDR\/JH\/17328 - The step nosing at the entrance","ticket_description":" The step nosing at the entrance","ticket_contact":"3570","ticket_contact_name":"Naoko Yokoo","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"12\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61426","ticket_reference":"HDT62511","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant from 19th January 2026 from 12noon<\/p>

07\/01\/2026 (jane)Changed to 20th January 2026 from 12noon<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 3.3","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"142","ticket_title":"ITC checks - 20th January 2026 from 12noon ","ticket_description":"ITC checks - 20th January 2026 from 12noon ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"12\/12\/2025","ticket_update":20,"ticket_resolution":null},{"ticket_id":"61427","ticket_reference":"HDT62512","ticket_full_notes_text":"

12\/12\/2025 (jane)Instructing Cleghorn lighting to attend <\/p>

23\/12\/2025 (jane)Chased Cleghorn lighting for an update <\/p>

12\/01\/2026 (jane)Chasing Cleghorn lighting and spoken to Randall, who will chase them too <\/p>","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To investigate lantern not working","ticket_description":"To investigate lantern not working\r\nAdd 20% plus previous job add 20% admin fee ","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"12\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61446","ticket_reference":"HDT62531","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 9am.<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 9am.<\/p>

22\/12\/2025 (carly)\tConfirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing \u00a3185<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2.3","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 2.3","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"425","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61447","ticket_reference":"HDT62532","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 11am.<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 11am<\/p>

22\/12\/2025 (carly)\tConfirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing \u00a3185<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2.3","ticket_address_2":"28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 2.3","cs_address_2":"28 Lisle Street","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61448","ticket_reference":"HDT62533","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Monday 12th January 11am<\/p>

15\/12\/2025 (carly)Access requested Wednesday 14th January 1pm.<\/p>

22\/12\/2025 (carly)\tConfirmed awaiting access details.<\/p>

12\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

16\/01\/2026 (michaelk)Completed full compliance testing \u00a3185<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1","ticket_address_2":"28 Lisle Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_address_1":"Flat 4.1","cs_address_2":"28 Lisle Street","cs_postcode":"WC2H 7BA","ticket_client_site":"820","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61449","ticket_reference":"HDT62534","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 9am.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.3","cs_address_2":"16a Rupert Street ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":37,"ticket_resolution":null},{"ticket_id":"61450","ticket_reference":"HDT62535","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 11am.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.4","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 3.4","cs_address_2":"16a Rupert Street ","cs_postcode":"W1D 6DD","ticket_client_site":"362","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":37,"ticket_resolution":null},{"ticket_id":"61452","ticket_reference":"HDT62537","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 3pm.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 5.1","ticket_address_2":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"Flat 5.1","cs_address_2":"16a Rupert Street ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_description":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & PAT Testing","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":37,"ticket_resolution":null},{"ticket_id":"61454","ticket_reference":"HDT62539","ticket_full_notes_text":"

15\/12\/2025 (carly)Codes - 2525<\/p>

23\/12\/2025 (jane)Engineer sourcing roof tiles <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":" Roof investigation","ticket_description":" Roof investigation\r\nThe tenant reported last night there was a loud noise from the roof and worried it may have damaged part of the roof .\r\n\r\n\r\n","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"15\/12\/2025","ticket_update":36,"ticket_resolution":null},{"ticket_id":"61464","ticket_reference":"HDT62549","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Wednesday 21st January at 1pm.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 1","ticket_address_2":"2 Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 1","cs_address_2":"2 Gerrard Place ","cs_postcode":"W1D 5PB","ticket_client_site":"1058","ticket_title":"MDR\/JH\/17346 - Electrical Remedial works ","ticket_description":"Electrical Remedial work ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"16\/12\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61465","ticket_reference":"HDT62550","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_address_1":"Flat 2, 2 Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PS","ticket_client_site":"3230","ticket_title":"MDR\/JH\/17347 - Electrical Remedial works ","ticket_description":"Electrical Remedial works ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"16\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61466","ticket_reference":"HDT62551","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January 1pm.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 3, 2 Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PB","ticket_client_site":"3231","ticket_title":"MDR\/JH\/17348 - Electrical Remedial works ","ticket_description":"Electrical Remedial works ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"16\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61467","ticket_reference":"HDT62552","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January at 9am.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 2 Gerrard Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"Flat 4, 2 Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PB","ticket_client_site":"3232","ticket_title":"MDR\/JH\/17349 - Electrical Remedial works ","ticket_description":"Electrical Remedial works ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"16\/12\/2025","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61479","ticket_reference":"HDT62564","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December at 2pm.<\/p>

18\/12\/2025 (jane)Re- requested access for Friday 19th December 2pm <\/p>

18\/12\/2025 (jane)Keys for access on Friday 19th December 2pm<\/p>

20\/12\/2025 (alan)Look at light under kitchen cupboard not working \r\nOrder replacement fitting <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 1","ticket_address_2":"31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 1","cs_address_2":"31 Catherine Street","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_title":" Flickering Light","ticket_description":" Flickering Light\r\nOne lightbulb in the kitchen keeps flickering.\r\n","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":38,"ticket_resolution":null},{"ticket_id":"61484","ticket_reference":"HDT62569","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February 9am.<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 1","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 1","cs_address_2":"137 Long Acre ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_description":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":42,"ticket_resolution":null},{"ticket_id":"61485","ticket_reference":"HDT62570","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February at 11am<\/p>

19\/12\/2025 (carly)Confirmed by tenant. Please use keys for access.<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 2","ticket_address_2":"137 Long Acre ","ticket_town":"LONDON ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 2","cs_address_2":"137 Long Acre ","cs_postcode":"WC2E 9AA","ticket_client_site":"2471","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_description":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":40,"ticket_resolution":null},{"ticket_id":"61486","ticket_reference":"HDT62571","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Monday 2nd February at 1pm.<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 3","ticket_address_2":"137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_address_1":"Flat 3","cs_address_2":"137 Long Acre ","cs_postcode":"WC2E 9AA","ticket_client_site":"597","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_description":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":42,"ticket_resolution":null},{"ticket_id":"61488","ticket_reference":"HDT62573","ticket_full_notes_text":"

17\/12\/2025 (jane)Instructed Repair Aid to order new extractor hood <\/p>

18\/12\/2025 (jane)Expected in stock end of January as special order <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 2","cs_address_2":"33 Cranbourn Street","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_title":"MDR\/JH\/17324 - Replacement integrated cooker extractor ","ticket_description":"Replacement integrated cooker extractor ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":41,"ticket_resolution":null},{"ticket_id":"61489","ticket_reference":"HDT62574","ticket_full_notes_text":"

09\/01\/2026 (jane)Requested access for Monday morning 12th January <\/p>

09\/01\/2026 (jane)Confirmed for Monday morning 12th January. The tenant approved on access with management keys.<\/p>

13\/01\/2026 (alan)Quoted works \r\nWaiting 1 fitting from Medlock to compete job \r\nDue into office Wednesday <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"Flat 3","cs_address_2":"36-40 Rupert Street ","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_title":"MDR\/JH\/17345 - Replacement lights to living room ","ticket_description":"Replacement lights to living room ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"17\/12\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61491","ticket_reference":"HDT62576","ticket_full_notes_text":"

18\/12\/2025 (jane)Requested access for this morning <\/p>

18\/12\/2025 (jane)For today \r\n\r\nCodes below \r\n3674\r\n353738*\r\n<\/p>

18\/12\/2025 (jane)Reported back findings \r\n\r\nNeed 24 hrs\r\n\r\nCouple of issues\r\nBlocked outlet \r\n\r\nShower tray has dropped and needs resealing \r\n\r\nPossible grout may need doing in places\r\n<\/p>

23\/12\/2025 (jane)Followed up \r\nReported back findings Need 24 hrs Couple of issues Blocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"HDT62575 Follow-Up - To attend Flat 1 to investigate leak from shower","ticket_description":"HDT62575 Follow-Up - To attend Flat 1 to investigate leak from shower","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"18\/12\/2025","ticket_update":35,"ticket_resolution":null},{"ticket_id":"61505","ticket_reference":"HDT62590","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Tuesday 3rd February 9am.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 5 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 5 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_title":"To carry out full gas compliance testing.","ticket_description":"To carry out full gas compliance testing.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"19\/12\/2025","ticket_update":37,"ticket_resolution":null},{"ticket_id":"61517","ticket_reference":"HDT62602","ticket_full_notes_text":"

19\/12\/2025 (jane)Works need to be completed by 7th January 2025<\/p>

19\/12\/2025 (jane)Works needs to be completed by 7th January 2026<\/p>

22\/12\/2025 (travis)ITC Works.<\/p>

23\/12\/2025 (jane)Sink plugs on order<\/p>

23\/12\/2025 (jane)Smoke seals on order, being being delivered on 5th January 2026<\/p>

23\/12\/2025 (travis)ITC Works.<\/p>

06\/01\/2026 (travis)ITC Works.<\/p>

06\/01\/2026 (alan)Replace 2 faulty smoke alarms in flat \r\nReplace 1 faulty heat alarm in kitchen \r\nReplace blown lamp in bedroom \r\nRepair broken back box to socket next to bed<\/p>

07\/01\/2026 (travis)ITC Works.<\/p>

09\/01\/2026 (jack)\u00a3690<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"MDR\/JH\/17355 - Inter-tenancy maintenance works ","ticket_description":"inter-tenancy maintenance works ","ticket_contact":"3469","ticket_contact_name":"Angela Moscrop","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"19\/12\/2025","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61525","ticket_reference":"HDT62610","ticket_full_notes_text":"

05\/01\/2026 (jane)Waiting to hear back from John with another date as other works planned<\/p>

09\/01\/2026 (jane)For Monday morning 12th January <\/p>","ticket_client":"1839","ticket_client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"1st floor kitchen cabinet works above coffee machine.","ticket_description":"1st floor kitchen cabinet works above coffee machine.\r\nThere are a few holes and marks in the wall that need filing and painting\r\n","ticket_contact":"2782","ticket_contact_name":"John Prendergast","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"22\/12\/2025","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61529","ticket_reference":"HDT62614","ticket_full_notes_text":"

23\/12\/2025 (jane)Requested access for Wednesday morning 24th December at 9am <\/p>

23\/12\/2025 (jane)Tenant home for access - Wednesday morning 24th December at 9am<\/p>

24\/12\/2025 (roy)Boiler up and running \r\nRemoved filter as instructed by Michael Keenan\r\nTHIS WILL NEED REPLACING IN THE NEW YEAR<\/p>","ticket_client":"1539","ticket_client_name":"Mr A McKenna","ticket_address_1":"308 Bankside Lofts ","ticket_address_2":"65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_address_1":"308 Bankside Lofts ","cs_address_2":"65 Hopton Street ","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_title":"Boiler issues - Long ladder will be required to access ","ticket_description":"Boiler issues - Long ladder will be required to access ","ticket_contact":"2071","ticket_contact_name":"Anthony McKenna","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"23\/12\/2025","ticket_update":34,"ticket_resolution":null},{"ticket_id":"61530","ticket_reference":"HDT62615","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today <\/p>

06\/01\/2026 (alan)Look at flicking light on ground floor rear seating area \r\nFitting found to be faulty, disconnected fitting from track and order replacement fitting <\/p>

06\/01\/2026 (jane)Lights on order, expected in by end of the week <\/p>

09\/01\/2026 (jane)Attending today with the new lights <\/p>

12\/01\/2026 (jane)Works on going <\/p>","ticket_client":"2116","ticket_client_name":"Bancone ","ticket_address_1":"8-10 LOWER JAMES STREET","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_address_1":"8-10 LOWER JAMES STREET","cs_address_2":"","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_title":"Golden Square - One spotlight is keeping flickering","ticket_description":"Golden Square - One spotlight is keeping flickering","ticket_contact":"3624","ticket_contact_name":"Letycja Ligman","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"23\/12\/2025","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61532","ticket_reference":"HDT62617","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today, tenant home <\/p>

24\/12\/2025 (roy)Damp around heating pipes going through the wall. \r\nAs I moved damp meter away then less damp but near pipe then very damp.\r\nI think there is two issues here.\r\nI believe something going on in above flat as mildew high up around windows.\r\nBlockage maybe?? When it rains there is ponding of water on the sill.\r\nTwo issues\r\nNeed access above.\r\nNo external issues\r\n<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House","ticket_address_2":"55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"To carry out inspection of mould","ticket_description":"To carry out inspection of mould","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"23\/12\/2025","ticket_update":35,"ticket_resolution":null},{"ticket_id":"61548","ticket_reference":"HDT62633","ticket_full_notes_text":"

05\/01\/2026 (nick)8 doors inspected <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"14 Lisle Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_address_1":"14 Lisle Street ","cs_address_2":"","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"04\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61555","ticket_reference":"HDT62640","ticket_full_notes_text":"

09\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61556","ticket_reference":"HDT62641","ticket_full_notes_text":"

12\/01\/2026 (nick)Loft door req two people and ladder<\/p>

13\/01\/2026 (nick)Two man ladder job, Roy helped\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61557","ticket_reference":"HDT62642","ticket_full_notes_text":"

12\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"10 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"10 Horse & Dolphin Yard","cs_address_2":"","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61558","ticket_reference":"HDT62643","ticket_full_notes_text":"

09\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Cooper House","ticket_address_2":"82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Cooper House","cs_address_2":"82-88 Shaftesbury Avenue","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":19,"ticket_resolution":null},{"ticket_id":"61559","ticket_reference":"HDT62644","ticket_full_notes_text":"

05\/01\/2026 (nick)Keys where a pain, got there in the end and fire exit door access from restaurant round the corner <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61560","ticket_reference":"HDT62645","ticket_full_notes_text":"

05\/01\/2026 (nick)2 doors<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"2a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_address_1":"2a Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PB","ticket_client_site":"717","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61561","ticket_reference":"HDT62646","ticket_full_notes_text":"

06\/01\/2026 (nick)Done one none accesss<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"8a Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_address_1":"8a Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PJ","ticket_client_site":"714","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61562","ticket_reference":"HDT62647","ticket_full_notes_text":"

06\/01\/2026 (nick)Two fire escape door had no access <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"11a Gerrard Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"11a Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PP","ticket_client_site":"561","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61563","ticket_reference":"HDT62648","ticket_full_notes_text":"

06\/01\/2026 (nick)No common part fire doors just office front door<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"13A Macclesfield Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61564","ticket_reference":"HDT62649","ticket_full_notes_text":"

06\/01\/2026 (nick)Two fire doors totally failed<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":21,"ticket_resolution":null},{"ticket_id":"61565","ticket_reference":"HDT62650","ticket_full_notes_text":"

06\/01\/2026 (nick)Couple of no access doors<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":21,"ticket_resolution":null},{"ticket_id":"61566","ticket_reference":"HDT62651","ticket_full_notes_text":"

06\/01\/2026 (nick)No access available <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61567","ticket_reference":"HDT62652","ticket_full_notes_text":"

06\/01\/2026 (nick)Done<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"39 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_address_1":"39 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":21,"ticket_resolution":null},{"ticket_id":"61568","ticket_reference":"HDT62653","ticket_full_notes_text":"

05\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"1-3 Horse & Dolphin Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_address_1":"1-3 Horse & Dolphin Yard","cs_address_2":"","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61569","ticket_reference":"HDT62654","ticket_full_notes_text":"

05\/01\/2026 (nick)Difficult one this Loo doors some say fire door on them but they\u2019re not!?<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":22,"ticket_resolution":null},{"ticket_id":"61570","ticket_reference":"HDT62655","ticket_full_notes_text":"

06\/01\/2026 (nick)Keys not available for cupboards <\/p>

13\/01\/2026 (nick)Ground floor cupboards key FB1L<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"37-38 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_address_1":"37-38 Gerrard Street ","cs_address_2":"","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61571","ticket_reference":"HDT62656","ticket_full_notes_text":"

09\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61572","ticket_reference":"HDT62657","ticket_full_notes_text":"

09\/01\/2026 (nick)Unsure if any communal doors are fire doors?<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"72 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_address_1":"72 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":19,"ticket_resolution":null},{"ticket_id":"61573","ticket_reference":"HDT62658","ticket_full_notes_text":"

09\/01\/2026 (nick)1 hour inside building, more time to sort keys as code given didn\u2019t work\ud83d\udc4e\ud83c\udffb<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"76 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_address_1":"76 Shaftesbury Avenue","cs_address_2":"","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61574","ticket_reference":"HDT62659","ticket_full_notes_text":"

09\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61575","ticket_reference":"HDT62660","ticket_full_notes_text":"

09\/01\/2026 (nick)Two door inspections need ladders with two people access<\/p>

12\/01\/2026 (nick)Roy helped with ladders \u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"68 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"68 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61576","ticket_reference":"HDT62661","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_address_1":"Central Cross ","cs_address_2":"","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61577","ticket_reference":"HDT62662","ticket_full_notes_text":"

12\/01\/2026 (nick)see cert<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"21 Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"21 Newport Court ","cs_address_2":"","cs_postcode":"WC2H 7JS","ticket_client_site":"2995","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61578","ticket_reference":"HDT62663","ticket_full_notes_text":"

12\/01\/2026 (nick)Loft hatch in ceiling not inspected <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"24a Newport Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"24a Newport Court ","cs_address_2":"","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61580","ticket_reference":"HDT62665","ticket_full_notes_text":"

12\/01\/2026 (nick)Two Cupboards located on ground floor both non fire rated?\r\n\r\nOnly the doors are Toilets, not 100% if they need certification??<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"9 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"9 Little Newport Street ","cs_address_2":"","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61581","ticket_reference":"HDT62666","ticket_full_notes_text":"

12\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61582","ticket_reference":"HDT62667","ticket_full_notes_text":"

12\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"9 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_address_1":"9 Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61583","ticket_reference":"HDT62668","ticket_full_notes_text":"

12\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61584","ticket_reference":"HDT62669","ticket_full_notes_text":"

13\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"24a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_address_1":"24a Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6QJ","ticket_client_site":"84","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61585","ticket_reference":"HDT62670","ticket_full_notes_text":"

12\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"3 Rupert Court ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DX","cs_address_1":"3 Rupert Court ","cs_address_2":"","cs_postcode":"W1D 6DX","ticket_client_site":"905","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61586","ticket_reference":"HDT62671","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"39 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_address_1":"39 Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61587","ticket_reference":"HDT62672","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61588","ticket_reference":"HDT62673","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"26 Rupert Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_address_1":"26 Rupert Street ","cs_address_2":"","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61589","ticket_reference":"HDT62674","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61590","ticket_reference":"HDT62675","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"36-40 Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_address_1":"36-40 Rupert Street ","cs_address_2":"","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":23,"ticket_resolution":null},{"ticket_id":"61591","ticket_reference":"HDT62676","ticket_full_notes_text":"

13\/01\/2026 (nick)Common parts<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"58a Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"58a Shaftesbury Avenue","cs_address_2":"","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61592","ticket_reference":"HDT62677","ticket_full_notes_text":"

13\/01\/2026 (nick)\u2705<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61593","ticket_reference":"HDT62678","ticket_full_notes_text":"

13\/01\/2026 (nick)No common parts door.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"4 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AP","cs_address_1":"4 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5AP","ticket_client_site":"353","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61594","ticket_reference":"HDT62679","ticket_full_notes_text":"

13\/01\/2026 (nick)2 doors access denied \r\nFuse box questionable if it meets fire regs, no lock minimum??<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"5 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_address_1":"5 Gerrard Street","cs_address_2":"","cs_postcode":"W1D 5PF","ticket_client_site":"361","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61595","ticket_reference":"HDT62680","ticket_full_notes_text":"

13\/01\/2026 (nick)(6 Gerrard Street ) No common parts doors, basement is next door kitchen fire escape \r\n\r\nAlso unsure if the two fuse box cupboards conform to fire regs??? So i\u2019ve taken photos and listed as No access.<\/p>

13\/01\/2026 (nick)\u274c<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"6 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_address_1":"6 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_title":"Fire door inspection","ticket_description":"Fire door inspection","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"05\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61598","ticket_reference":"HDT62683","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January between 12-1pm.<\/p>

12\/01\/2026 (carly)Ignore comments.<\/p>

15\/01\/2026 (travis)Painted and fitted overhead 4x2 timber to fire exit gate,\r\nAdjusted gate and lock keep to allow door\/gate to shut with no restrictions,\r\nFitted overhead door closer to courtyard side.<\/p>

15\/01\/2026 (jane)Engineer ordering specialist coded handle lock <\/p>","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"Old Brewers' Yard","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Old Brewers' Yard","cs_address_2":"","cs_postcode":"WC2","ticket_client_site":"3141","ticket_title":"Covent Garden estate charge ( OBY)\u00a0\u00a0 to install a door closer and digit lock to the fire escape door","ticket_description":"Covent Garden estate charge ( OBY)\u00a0\u00a0 to install a door closer and digit lock to the fire escape door","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"06\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61605","ticket_reference":"HDT62690","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Thursday morning 8th January at 9am <\/p>

08\/01\/2026 (travis)Attended and taken details for new toilet seat to be ordered,\r\nTenant showed me hair line crack in bathroom floor tiles which isn't a healthy and safety problem but wanted it noted so he wouldn't be charged when he vacated the property.\r\nDamage to sash window frame apparently three hours work plus decoration,\r\nDamage around wall mounted safety line point requires decoration.\r\nReturn visit to be arranged once toilet seat has been delivered.<\/p>

09\/01\/2026 (jane)Toilet seat on order, will return to carry out the window repairs when toilet seat comes into stock <\/p>

12\/01\/2026 (alan)Look at lights in bedroom and main room not working \r\nOrder 4 new downlights <\/p>

12\/01\/2026 (alan)Return to site and replace 4 faulty downlights <\/p>

12\/01\/2026 (jane)Chasing St Annes for an update on the toilet seat <\/p>

13\/01\/2026 (jane)Toilet seat ordered, awaiting delivery from St Ann's <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 3","cs_address_2":"77-78 St Martins Lane","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_title":"List of works ","ticket_description":"List of works \r\nToilet Seat broken, Windowsill cracked, crack in tile, lightbulb in the lounge","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"06\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61609","ticket_reference":"HDT62694","ticket_full_notes_text":"

06\/01\/2026 (jane)Engineer attending today <\/p>

13\/01\/2026 (michaelk)Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation. 2hrs labour \u00a3105<\/p>

13\/01\/2026 (jane)Attended site to test the gas pipework following a reported smell. The system was tested and a leak was traced to the hob isolation valve, when in the mid position. The meter outlet was capped and made safe, awaiting a new valve installation<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"Isolate gas supply - keys for access ","ticket_description":"Isolate gas supply - keys for access \r\ncan you please arrange for an engineer to isolate gas supply in this Flat.\r\nIt is vacant now although tenant last day is the 7th Feb.\r\n\r\nThe letting agent took an applicant there for a viewing and said she could smell a faint gas smell.\r\nJust worry me when they say things like that.\r\n\r\n. Keys at security .\r\n","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Gas & Heating","ticket_status_code":"Open","ticket_created":"06\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61613","ticket_reference":"HDT62698","ticket_full_notes_text":"

06\/01\/2026 (jane)Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 (jane)Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pm\r\n\r\nKnock first and use keys <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"MDR\/JH\/17358 - Replacement integrated fridge freezer ","ticket_description":"Replacement integrated fridge freezer ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"06\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61627","ticket_reference":"HDT62712","ticket_full_notes_text":"

08\/01\/2026 (jane)Blind on order anticipated dispatch date 15\/01\/2026<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_title":"MDR\/JH\/17364 - Replacement white wooden blind ","ticket_description":"Replacement white wooden blind ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"07\/01\/2026","ticket_update":19,"ticket_resolution":null},{"ticket_id":"61635","ticket_reference":"HDT62720","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January 9am<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

15\/01\/2026 (jane)Chased access for Friday morning <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 9","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"MDR\/JH\/17365 - Replacement fan to boiler ","ticket_description":"Replacement fan to boiler ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"08\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61640","ticket_reference":"HDT62725","ticket_full_notes_text":"

13\/01\/2026 (jane)Suggested to client 23rd and 26th January to complete the works <\/p>

13\/01\/2026 (jane)Confirmed for 23rd and 26th January to complete the works<\/p>","ticket_client":"2122","ticket_client_name":"Gresham College","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_address_2":"Holborn","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_title":"MDR\/JH\/16951 - Lighting works ","ticket_description":"MDR\/JH\/16951 - Lighting works ","ticket_contact":"3513","ticket_contact_name":"Angela Barclay","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"08\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61643","ticket_reference":"HDT62728","ticket_full_notes_text":"

08\/01\/2026 (jane)Requested access for Monday morning 12th January <\/p>

09\/01\/2026 (jane)Keys for access on Monday morning 12th January 2026<\/p>

09\/01\/2026 (jane)Ignore that note, still waiting access <\/p>

12\/01\/2026 (jane)Chasing client for another date <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January at 9am.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January at 9am - collect keys but knock first <\/p>

14\/01\/2026 (roy)Refixed toilet seat\r\nNo noise found on heating system\r\nAdjusted ball valve but needs new<\/p>

15\/01\/2026 (jane)Adjusted ball-valve but new one on order <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4","ticket_address_2":"77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"Flat 4","cs_address_2":"77-78 St Martins Lane","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_title":"List of works ","ticket_description":"List of works \r\nOur toilet flush is quite weak now and the toilet flush doesnt refill very fast - do you mind sending someone to have a look?\r\nAlongside this, the toilet seat is very loose and needs to be replaced or tightened\r\n\r\nLastly, we had someone fix our water cupboard recently, but since then the water pipes rattle - mind sending someone to have a look for this too?\r\n","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"08\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61646","ticket_reference":"HDT62731","ticket_full_notes_text":"

09\/01\/2026 (jane)For Monday the 12th January with keys <\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 4","ticket_address_2":"Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"MDR\/JH\/17368 - To remove unwanted tenants belongings ","ticket_description":"To remove unwanted tenants belongings ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"09\/01\/2026","ticket_update":18,"ticket_resolution":null},{"ticket_id":"61648","ticket_reference":"HDT62733","ticket_full_notes_text":"

09\/01\/2026 (jane)For 14th January 2026<\/p>

09\/01\/2026 (jane)Please use keys for the 14th January <\/p>

16\/01\/2026 (michaelk)Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasnt a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture. 2hrs labour \u00a3105<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4","ticket_address_2":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_address_1":"Flat 4","cs_address_2":"25 Garrick Street ","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_title":"Please could you book this in for the 14th Jan as Stay Kula have recurring guests in this apartment who always complain about boiler issues.","ticket_description":"Please could you book this in for the 14th Jan as Stay Kula have recurring guests in this apartment who always complain about boiler issues.\r\nThey would like someone to double check before they arrive on the 15th Jan.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"09\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61649","ticket_reference":"HDT62734","ticket_full_notes_text":"

12\/01\/2026 (travis)Attended above property and found common area cupboard door leaf lock to have been bent out of alignment preventing a positive locking action.\r\nRemoved and repaired,oiled and refitted.\r\nTested and locked doors on exit from job.<\/p>

13\/01\/2026 (alan)Look at lights in common parts and order 14 new LED downlights where current fitting have gone dim <\/p>

13\/01\/2026 (jane)Inspected lights in common parts and ordered 14 new LED downlights where current fitting have gone dim<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"List of works ","ticket_description":"List of works \r\n1.\t2 lights out, please see photos and location. \r\n2.\tVarious lights out that are not providing sufficient light. Can all lights be checked in the building please?\r\n3.\tA fire door for a utility cupboard where the locking mechanism( top hinge) on the left-hand side does not lock properly. \r\n","ticket_contact":"3682","ticket_contact_name":"Andreas Udd","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"09\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61652","ticket_reference":"HDT62737","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested between 10-11am Tuesday 13th January.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 1.1","ticket_address_2":"66 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_address_1":"Flat 1.1","cs_address_2":"66 Shaftesbury Avenue ","cs_postcode":"W1D 6LX","ticket_client_site":"2551","ticket_title":"Lamps.","ticket_description":"Lamps.\r\nTo replace LED lamps. It's a high ceiling therefore please bring along a ladder\r\n\r\n- Two of the ceiling lightbulbs\r\n\r\n","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61653","ticket_reference":"HDT62738","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.\r\nClient still awaiting response from tenant.<\/p>

15\/01\/2026 (jane)Tenant home for access <\/p>

16\/01\/2026 (michaelk)Completed compliance testing \u00a3145<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 1","ticket_address_2":"21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_address_1":"Flat 1","cs_address_2":"21 Catherine Street","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_title":"To carry out full gas compliance testing.","ticket_description":"To carry out full gas compliance testing.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61654","ticket_reference":"HDT62739","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

15\/01\/2026 (jane)Keys for access for today <\/p>

16\/01\/2026 (michaelk)Completed compliance testing \u00a3145<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"To carry out full gas compliance testing.","ticket_description":"To carry out full gas compliance testing.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Gas Testing","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61658","ticket_reference":"HDT62743","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 (jane)Clients wants the mouldy windows completed outside of normal working hours which are 9-5<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"32a Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_address_1":"32a Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6QR","ticket_client_site":"3135","ticket_title":"Mouldy windows","ticket_description":"Mouldy windows.\r\nGrowing mould on the window frames.","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61660","ticket_reference":"HDT62745","ticket_full_notes_text":"

12\/01\/2026 (carly)Confirmed for Wednesday 28th January - please use keys if tenant is not home.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_address_1":"Flat 3","cs_address_2":"17 Catherine Street","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_title":"Appliance check","ticket_description":"Appliance check\r\nJust need to compile a report for the energy supplier, \r\n","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61661","ticket_reference":"HDT62746","ticket_full_notes_text":"

12\/01\/2026 (carly)Awaiting confirmation from Alan for date, as this will be need to be done out of hours.<\/p>","ticket_client":"2122","ticket_client_name":"Gresham College","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Barnards Inn 86 Fetter Lane,","cs_address_2":"Holborn","cs_postcode":"EC4A 1AD","ticket_client_site":"2909","ticket_title":"To carry out PAT test.","ticket_description":"To carry out PAT test.","ticket_contact":"3513","ticket_contact_name":"Angela Barclay","ticket_fault_description":"PAT (EET)","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":16,"ticket_resolution":null},{"ticket_id":"61664","ticket_reference":"HDT62749","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"1839","ticket_client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"To carry out sweep of lamps throughout ","ticket_description":"To carry out sweep of lamps throughout ","ticket_contact":"2782","ticket_contact_name":"John Prendergast","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61666","ticket_reference":"HDT62751","ticket_full_notes_text":"

12\/01\/2026 (jane)Requested access for Monday 19th January <\/p>

12\/01\/2026 (jane)Confirmed for Monday 19th January at 8am <\/p>","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"8 Frederick Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_address_1":"8 Frederick Place ","cs_address_2":"","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_title":"8 Frederick's Place and 35 Old Jewry - To clear waste at the basement storage","ticket_description":"8 Frederick's Place and 35 Old Jewry -To clear waste at the basement storage","ticket_contact":"3662","ticket_contact_name":"Sophie Hatch ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61667","ticket_reference":"HDT62752","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"Inter - Tenancy Checks","ticket_description":"Inter - Tenancy Checks","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61668","ticket_reference":"HDT62753","ticket_full_notes_text":"

12\/01\/2026 (carly)Access from midday.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"ITC's","ticket_description":"ITC's\r\nTo include Electric heating services","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61669","ticket_reference":"HDT62754","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 1","ticket_address_2":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_address_1":"Flat 1","cs_address_2":"24a Newport Court ","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_title":"ITC's","ticket_description":"ITC's\r\nTo include electric heating services.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61670","ticket_reference":"HDT62755","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_address_1":"Flat 2","cs_address_2":"82 Shaftesbury Avenue ","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_title":"ITC's","ticket_description":"ITC's\r\n(F&T is present for bathroom tiling works)","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Inter-Tenancy Checks","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":15,"ticket_resolution":null},{"ticket_id":"61671","ticket_reference":"HDT62756","ticket_full_notes_text":"

12\/01\/2026 (jane)Locks and keys on order <\/p>

12\/01\/2026 (jane)Cost is \u00a31,028.00 Plus - 30No additional keys required <\/p>

13\/01\/2026 (jane)Now it is 32No additional keys required, 30No have been delivered to the client before the locks are changed and further 2No keys are on order <\/p>

13\/01\/2026 (jane)Fitting the new locks on Wednesday 21st January <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"MDR\/JH\/17369 - Locks replacement to main door ","ticket_description":"Locks replacement to main door ","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Locksmith","ticket_status_code":"Open","ticket_created":"12\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61673","ticket_reference":"HDT62758","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

13\/01\/2026 (jane)Requested access for Thursday, 15th of Jan in the afternoon 12-6 pm <\/p>

14\/01\/2026 (jane)Client has asked for Tuesday \r\nWe have requested access for Tuesday 20th January from 12noon to 6pm <\/p>

15\/01\/2026 (jane)Confirmed for Tuesday 20th January from 12noon to 6pm, tenant will be home for access <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat A","ticket_address_2":"9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"Fridge freezer - Appliance engineer needed as control panel faulty","ticket_description":"Fridge freezer - Appliance engineer needed as control panel faulty","ticket_contact":"3469","ticket_contact_name":"Angela Moscrop","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61677","ticket_reference":"HDT62762","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Wednesday 14th January 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Please use keys for access as per Christina, she will inform security.<\/p>

14\/01\/2026 (jane)5No lights on order - 3\/5 day lead-time <\/p>

14\/01\/2026 (alan)Look at 3 lights in decking on balcony not working and 1 wall light \r\nReplace lamp in wall light and order 3 replacement LED fitting for decking <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 3","cs_address_2":"34 Cranbourne Street ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_title":"Lights on Terrace","ticket_description":"Lights on Terrace\r\nTo look at the terrace floor lights and one of the spotlights. They have stopped working all of a sudden and might be an electrical issue.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61679","ticket_reference":"HDT62764","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Monday 19th January 9am.<\/p>

13\/01\/2026 (jane)Confirmed for after 11am on Monday 19th January - client to confirm key access <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"Flat 3","cs_address_2":"36 St Martins Lane ","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_title":" Crack in the Ceiling","ticket_description":" Crack in the Ceiling, in the lounge.","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61680","ticket_reference":"HDT62765","ticket_full_notes_text":"

13\/01\/2026 (alan)Following call out due to cable sparking it was found \r\nThere was a 1.5mm flex cable wired directly from the main switch in the distribution board \r\nWhich was supplying sockets in car jet wash area and multiple extension leads supply and trickle charges for cars\r\nVarious sockets on circuit fans to be broke or damaged\r\nThe sparking was caused due to a twisted joint connection wrapped in installation site had overloaded due to no overload protection on cable at distribution board\r\nThe circuit has been removed from the distribution board and cut back so it cannot be wide back in\r\nThe circus is unsafe and would need to be rewired in SWA cables before being re-energised\r\n\r\nWaiting information, what\u2019s needed to supply quote\r\n\r\nChecked lights for a car park and made a list of faulty fittings quote to follow for replacement light fitting \r\n\r\nTo return with new spur for heater in office <\/p>","ticket_client":"2186","ticket_client_name":"Apex Parking ","ticket_address_1":"Semley Place, ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1W 9QL","cs_address_1":"Semley Place, ","cs_address_2":"","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_title":"Live wire sparking above vehicle and 3No lights out - Report to operations manager ","ticket_description":"Live wire sparking above vehicle and 3No lights out - Report to operations manager ","ticket_contact":"3674","ticket_contact_name":"Iain Selbie ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61683","ticket_reference":"HDT62768","ticket_full_notes_text":"

13\/01\/2026 (jane)Parts on order, can attend on Monday 19th January <\/p>

13\/01\/2026 (jane)Confirmed for Monday afternoon 19th January <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"MDR\/JH\/17366 - Replacement parts to main entrance glass door ","ticket_description":"Replacement parts to main entrance glass door ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61685","ticket_reference":"HDT62770","ticket_full_notes_text":"

13\/01\/2026 (jane)Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 (carly)Repair Aid have requested Monday 19th January 12-6pm.\r\nAwaiting client response.<\/p>

15\/01\/2026 (jane)Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Exeter Mansions","ticket_address_2":"100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_address_1":"Flat 6 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_title":"Washer\/dryer not working ","ticket_description":"Washer\/dryer not working ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61686","ticket_reference":"HDT62771","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"21 Wardour Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"The F-Gas Register is due on 24th Jan in the office ","ticket_description":"The F-Gas Register is due on 24th Jan in the office ","ticket_contact":"3664","ticket_contact_name":"Shannon Milgrew","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61688","ticket_reference":"HDT62773","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

14\/01\/2026 (roy)Tried various shops and unable to get same battery.\r\nMichael Keenan has ordered from screwfix and battery coming in on Thursday at midday<\/p>

15\/01\/2026 (jane)Batteries on special order <\/p>

16\/01\/2026 (michaelk)Supplied and fitted new heatmiser underfloor controller. Commissioned and left fully operational. 2hrs labour plus parts, total \u00a3173.40 ex vat.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_address_1":"Flat 3","cs_address_2":"68 Shaftesbury Avenue ","cs_postcode":"W1D 6LZ","ticket_client_site":"439","ticket_title":"Batteries to boiler controller faulty ","ticket_description":"Batteries to boiler controller faulty ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Emergency Callout (OOH)","ticket_status_code":"Open","ticket_created":"13\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61689","ticket_reference":"HDT62774","ticket_full_notes_text":"

14\/01\/2026 (carly)Please ask for Angie on arrival.<\/p>

14\/01\/2026 (roy)Leak from cleaners cupboard\/toilet.\r\nHave isolated water to the toilet.\r\nBack to wall pan which needs removing so assistance may be required \r\nNTR<\/p>

15\/01\/2026 (jane)Returning today to check the leak has stopped <\/p>","ticket_client":"1544","ticket_client_name":"Gentwell Services","ticket_address_1":"Flagstone 1st Floor Clareville House","ticket_address_2":"26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_address_1":"Flagstone 1st Floor Clareville House","cs_address_2":"26-27 Oxendon Street","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_title":"Leak from 1st floor to reception area.","ticket_description":"Leak from 1st floor to reception area.\r\n","ticket_contact":"3382","ticket_contact_name":"Steve Gentwell","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61690","ticket_reference":"HDT62775","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"To take photographs and numbers of all meters relating to property.","ticket_description":"To take photographs and numbers of all meters relating to property.","ticket_contact":"3522","ticket_contact_name":"Anthony Kilbey ","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61692","ticket_reference":"HDT62777","ticket_full_notes_text":"

14\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","ticket_description":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano \r\n","ticket_contact":"3679","ticket_contact_name":"Donalina Gargrupe Bikar","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":14,"ticket_resolution":null},{"ticket_id":"61693","ticket_reference":"HDT62778","ticket_full_notes_text":"

14\/01\/2026 (carly)Repair Aid have been informed.<\/p>

15\/01\/2026 (jane)Requested access for Monday afternoon 19th January between 12 and 6pm <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Egmont House","ticket_address_2":"114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_address_1":"Flat 8 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_title":"Dishwasher Lights not working.","ticket_description":"Dishwasher Lights not working.","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61694","ticket_reference":"HDT62779","ticket_full_notes_text":"

14\/01\/2026 (roy)Gain access into property.\r\nRemoved cylinder, extra long. \r\nFoxes trying to cut key for it but may need new cylinder <\/p>

15\/01\/2026 (jane)Gain access into property. Removed cylinder, locksmith trying to cut key for it but may need new cylinder<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":"Office Floor 2 - 38 St Martins Lane. Door not opening","ticket_description":"Office Floor 2 - 38 St Martins Lane. Door not opening.\r\nThe key should be 629 which can be collected from security. This key does go into the door. \r\nThe code for the door is 1987 however although the light turns green therefore correct code. The door doesn\u2019t open and key doesn\u2019t turn.\r\n","ticket_contact":"3679","ticket_contact_name":"Donalina Gargrupe Bikar","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61695","ticket_reference":"HDT62780","ticket_full_notes_text":"

14\/01\/2026 (jane)Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 (michaelk)Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour \u00a355<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 10","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 10","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_title":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","ticket_description":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61696","ticket_reference":"HDT62781","ticket_full_notes_text":"

14\/01\/2026 (jane)M Keenan ordering new shower unit <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3","ticket_address_2":"11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_address_1":"Flat 3","cs_address_2":"11a Gerrard Street","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_title":"MDR\/JH\/17379 - Replacement shower unit ","ticket_description":"Replacement shower unit ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61697","ticket_reference":"HDT62782","ticket_full_notes_text":"

14\/01\/2026 (jane)Repair Aid ordering new Hotpoint washer\/dryer <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"MDR\/JH\/17380 - Replacement appliance ","ticket_description":"Replacement appliance ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61698","ticket_reference":"HDT62783","ticket_full_notes_text":"

14\/01\/2026 (jane)Have requested access for Thursday afternoon 15th January <\/p>

14\/01\/2026 (jane)Confirmed for Thursday afternoon 15th January - keys for access <\/p>

16\/01\/2026 (michaelk)Attended flat to investigate the reported fault code. The system was re-set and observed. There are only two radiators fitted to the heating circuit, which were both working correctly. \r\nNote; the system should have had an automatic bypass valve fitted (according to the manufacturer's instructions) which allows circulation through the boiler greater than 3l\/min should both radiators close down. This system only has a manual by-pass which was closed. I have slightly opened this valve, which should stop this potential problem reoccurring. No other circulation problems could be found. 2hrs labour \u00a3105<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 11","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 11","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_title":"Electric boiler has E5 error code ","ticket_description":"Electric boiler has E5 error code ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61699","ticket_reference":"HDT62784","ticket_full_notes_text":"

15\/01\/2026 (jane)Chased Repair Aid for a date <\/p>

15\/01\/2026 (jane)Requested access for Tuesday, 20th of Jan in the afternoon 12-6pm <\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"10 Gerrard Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Fridge and freezer leaking ","ticket_description":"Fridge and freezer leaking ","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61700","ticket_reference":"HDT62785","ticket_full_notes_text":"

14\/01\/2026 (jane)Charley from OCS is going to call into the property and ask if we can attend at 9am on Friday 16th January <\/p>

14\/01\/2026 (jane)Confirmed for 9am on Friday 16th January, please report to the restaurant <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"22 Wardour Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QQ","cs_address_1":"22 Wardour Street ","cs_address_2":"","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_title":"To investigate leak into 22 Wardour Street - (Song He Lou), ","ticket_description":"To investigate leak into 22 Wardour Street (Song He Lou), ","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61701","ticket_reference":"HDT62786","ticket_full_notes_text":"

14\/01\/2026 (jane)For Friday morning 16th January - Roy and Alan attending <\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To investigate why external Blade signs are not working ","ticket_description":"To investigate why external Blade signs are not working ","ticket_contact":"3471","ticket_contact_name":"Sonia Gallina","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"14\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61702","ticket_reference":"HDT62787","ticket_full_notes_text":"

15\/01\/2026 (jane)Commercial Handyman for Monday 19th January<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Commercial Handyman for Monday 19th January - bulky waste ","ticket_description":"Commercial Handyman for Monday 19th January - bulky waste ","ticket_contact":"3353","ticket_contact_name":"Timea Toth","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61703","ticket_reference":"HDT62788","ticket_full_notes_text":"

15\/01\/2026 (jane)Tenant home until 12noon on Friday 16th January <\/p>

16\/01\/2026 (roy)No access 10.30 am<\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 2","ticket_address_2":"35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_address_1":"Flat 2","cs_address_2":"35 Catherine Street","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_title":"Fridge - cover is peeling off more and more, to the point that I can see the wood panel beneath it if I slightly lift the cover - Tenant home until 12noon on Friday 16th January ","ticket_description":"Fridge - cover is peeling off more and more, to the point that I can see the wood panel beneath it if I slightly lift the cover - Tenant home until 12noon on Friday 16th January \r\nIt makes a squeaky sound when opening the door as well","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61704","ticket_reference":"HDT62789","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"1839","ticket_client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Monthly emergency flick test ","ticket_description":"Monthly emergency flick test ","ticket_contact":"2782","ticket_contact_name":"John Prendergast","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61705","ticket_reference":"HDT62790","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Various Properties ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_address_1":"Various Properties ","cs_address_2":"","cs_postcode":"WC2","ticket_client_site":"3131","ticket_title":"To carry out Monthly and Six Monthly Meter Reads - January 2026","ticket_description":"To carry out Monthly and Six Monthly Meter Reads - January 2026","ticket_contact":"3601","ticket_contact_name":"Eva Papaoikonomou","ticket_fault_description":"Electrical","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61707","ticket_reference":"HDT62792","ticket_full_notes_text":"

15\/01\/2026 (jane)To be carried out anytime next week. <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2","ticket_address_2":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"MDR\/JH\/17372 - Full redecoration ","ticket_description":"Full redecoration ","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"Decorating","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61708","ticket_reference":"HDT62793","ticket_full_notes_text":"

15\/01\/2026 (jane)Repair Aid ordering new extractor hood <\/p>","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"Flat 4","ticket_address_2":"33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_address_1":"Flat 4","cs_address_2":"33 Cranbourn Street","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_title":"MDR\/JH\/17323 - Replacement integrated cooker extractor ","ticket_description":"Replacement integrated cooker extractor ","ticket_contact":"3668","ticket_contact_name":"Christina McLoughlin","ticket_fault_description":"Appliances","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":13,"ticket_resolution":null},{"ticket_id":"61709","ticket_reference":"HDT62794","ticket_full_notes_text":"

15\/01\/2026 (jane)Tenant should be home <\/p>

16\/01\/2026 (michaelk)Attended site to investigate heating and hot water issues. Both heating and hot water systems\/controls were tested and confirmed operational. The hot water thermostat had to be re-set. I adjusted both the thermostat and the immersion element. The tenant was instructed on how to use the programmer and thermostats. 2hrs labour \u00a3105<\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 17","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 17","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_title":"Heating not working ","ticket_description":"Heating not working ","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61710","ticket_reference":"HDT62795","ticket_full_notes_text":"

15\/01\/2026 (jane)Requested access for Friday morning 16th January <\/p>

15\/01\/2026 (jane)Tenant home for access at 9am on Friday 16th January <\/p>","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 2","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 2","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_title":"MDR\/JH\/17382 - Replacement parts to boiler ","ticket_description":"Replacement parts to boiler","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"15\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61711","ticket_reference":"HDT62796","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"Residential main door closer not slamming shut","ticket_description":"Residential main door closer not slamming shut","ticket_contact":"3458","ticket_contact_name":"Lilian Goh ","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"16\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61712","ticket_reference":"HDT62797","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 8","ticket_address_2":"27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 8","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_title":"No hot water","ticket_description":"No hot water","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"16\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61713","ticket_reference":"HDT62798","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"1978","ticket_client_name":"CBRE Ltd","ticket_address_1":"Flat 5","ticket_address_2":"27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_address_1":"Flat 5","cs_address_2":"27 Slingsby Place","cs_postcode":"WC2H 9DL","ticket_client_site":"2119","ticket_title":"No hot water","ticket_description":"No hot water","ticket_contact":"3422","ticket_contact_name":"Susan Edmonds","ticket_fault_description":"Plumbing","ticket_status_code":"Open","ticket_created":"16\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61714","ticket_reference":"HDT62799","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"21-23 Neal Street ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_address_1":"21-23 Neal Street ","cs_address_2":"","cs_postcode":"WC2H 9PU","ticket_client_site":"1857","ticket_title":"Main Front Door Works","ticket_description":"Main Front Door Works","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"16\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61715","ticket_reference":"HDT62800","ticket_full_notes_text":"{\"$binary\":{\"base64\":\"\"}}","ticket_client":"2114","ticket_client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"Sign Installation","ticket_description":"Sign Installation","ticket_contact":"3482","ticket_contact_name":"Randall Osborne","ticket_fault_description":"General Maintenance","ticket_status_code":"Open","ticket_created":"16\/01\/2026","ticket_update":12,"ticket_resolution":null},{"ticket_id":"61723","ticket_reference":"HDT62808","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Horse & Dolphin Yard","cs_address_2":"","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_title":"Fire Doors - HDT62642 Follow-Up","ticket_description":"HDT62642 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61724","ticket_reference":"HDT62809","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"10 Horse & Dolphin Yard","cs_address_2":"","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_title":"Fire Doors - HDT62642 Follow-Up","ticket_description":"HDT62642 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61725","ticket_reference":"HDT62810","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Fire Doors - HDT62640 Follow-Up","ticket_description":"HDT62640 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61726","ticket_reference":"HDT62811","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_address_2":"","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_title":"Fire Doors - HDT62633 Follow-Up","ticket_description":"HDT62633 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61727","ticket_reference":"HDT62812","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_address_2":"","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_title":"Fire Doors - HDT62633 Follow-Up","ticket_description":"HDT62633 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61728","ticket_reference":"HDT62813","ticket_full_notes_text":"","ticket_client":"2024","ticket_client_name":"Test Client","ticket_address_1":"104 Shaftesbury Avenue ","ticket_address_2":"","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EQ","cs_address_1":"104 Shaftesbury Avenue ","cs_address_2":"","cs_postcode":"W1D 5EQ","ticket_client_site":"2729","ticket_title":"fd test","ticket_description":"fd test","ticket_contact":"3545","ticket_contact_name":"Test Contact","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61729","ticket_reference":"HDT62814","ticket_full_notes_text":"","ticket_client":"2024","ticket_client_name":"Test Client","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"Flat 1","cs_address_2":"58a Shaftesbury Avenue","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_title":"Fire Doors - HDT62813 Follow-Up","ticket_description":"HDT62813 Follow-Up","ticket_contact":"3545","ticket_contact_name":"Test Contact","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"21\/01\/2026","ticket_update":7,"ticket_resolution":null},{"ticket_id":"61736","ticket_reference":"HDT62821","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"Fire Doors - HDT62648 Follow-Up","ticket_description":"HDT62648 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":2,"ticket_resolution":null},{"ticket_id":"61737","ticket_reference":"HDT62822","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"Fire Doors - HDT62650 Follow-Up","ticket_description":"HDT62650 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":2,"ticket_resolution":null},{"ticket_id":"61738","ticket_reference":"HDT62823","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"14 Lisle Street ","cs_address_2":"","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_title":"Fire Doors - HDT62633 Follow-Up","ticket_description":"HDT62633 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":2,"ticket_resolution":null},{"ticket_id":"61739","ticket_reference":"HDT62824","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1a Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_title":"Fire Doors - HDT62641 Follow-Up","ticket_description":"HDT62641 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":1,"ticket_resolution":null},{"ticket_id":"61740","ticket_reference":"HDT62825","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":"1a Gerrard Place ","ticket_address_2":"","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_address_1":"1a Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_title":"Fire Doors - HDT62641 Follow-Up","ticket_description":"HDT62641 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":1,"ticket_resolution":null},{"ticket_id":"61741","ticket_reference":"HDT62826","ticket_full_notes_text":"","ticket_client":"2078","ticket_client_name":"c\/o CBRE","ticket_address_1":null,"ticket_address_2":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_address_1":"1a Gerrard Place ","cs_address_2":"","cs_postcode":"W1D 5PA","ticket_client_site":"1008","ticket_title":"Fire Doors - 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HDT62657 Follow-Up","ticket_description":"HDT62657 Follow-Up","ticket_contact":"3623","ticket_contact_name":"Charley Williams","ticket_fault_description":"Fire Doors","ticket_status_code":"Open","ticket_created":"26\/01\/2026","ticket_update":1,"ticket_resolution":null}]}