{"draw":0,"recordsTotal":22682,"recordsFiltered":581,"data":[{"ticket_id":"59050","ticket_flag":"0","ticket_reference":"HDT60135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"2216","cs_address_1":"2nd Floor","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_title":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":"","ticket_created":"20\/02\/25 13:13","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2025 13:13 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 09:40 (travis)<\/b>Collection of keys and attended above vacant office,Left site to source new night latch barrel,Returned and fitted \/tested.Disposed of old key , fitted x4 new keys to security set and returned keys to security office.<\/p>

24\/02\/2025 14:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025. Collection of keys and attended above vacant office, Left site to source new night latch barrel, Returned and fitted \/tested. Disposed of old key , fitted x4 new keys to security set and returned keys to security office.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"54145","ticket_flag":"0","ticket_reference":"HDT55226","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1811","cs_address_1":"Mercer Walk ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_title":"MDR\/JH\/14965 - New double sealed steel manhole covers and frames ","ticket_contact":"3464","contact_first_name":"James ","contact_last_name":"Murphy","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/07\/23 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

21\/09\/2023 11:49 (michael)<\/b>Awaiting instruction dates from James (potentially end of October)<\/p>

19\/09\/2024 16:12 (michael)<\/b>(Placed On Hold) on hold until further notice.<\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2024.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":"0","invoice_value":null},{"ticket_id":"56663","ticket_flag":"0","ticket_reference":"HDT57748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"14","cs_address_1":"Flat 2.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_title":"paint the washing machine cupboard ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/05\/24 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

15\/05\/2024 15:11 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:03 (sandra)<\/b>requested access for Tuesday 21st <\/p>

16\/05\/2024 16:03 (sandra)<\/b>Wednesday 12 - 2pm with tenant <\/p>

24\/05\/2024 11:21 (sandra)<\/b>tenant wasnt available for access. Lilian cannot make contact. Left with Lilian and she will contact us when the tenant makes contact with her <\/p>

31\/05\/2024 11:38 (michael)<\/b>(Placed On Hold) <\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2024.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Dean Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57575","ticket_flag":"0","ticket_reference":"HDT58660","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 9 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"74","cs_address_1":"Flat 9","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_title":"To check dishwasher and electrics going to it following PAT Test","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/08\/24 11:08","ticket_invoice_total":null,"ticket_notes_combined":"

30\/08\/2024 11:08 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 11:11 (jane)<\/b>Requested access for Wednesday afternoon 4th September - <\/p>

02\/09\/2024 16:40 (sandra)<\/b>with keys <\/p>

25\/09\/2024 11:21 (jane)<\/b>Rebooking appointment <\/p>

25\/09\/2024 11:22 (sandra)<\/b>requested access for 26th <\/p>

25\/09\/2024 11:39 (sandra)<\/b>with keys on Thursday <\/p>

25\/09\/2024 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2024.Handyman already attended and inspected ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57599","ticket_flag":"0","ticket_reference":"HDT58684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"43 Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"480","cs_address_1":"43 Chandos Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_title":"can CO2 alarms be installed to each unit with solid fuel burning appliances.","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/09\/24 10:29","ticket_invoice_total":null,"ticket_notes_combined":"

02\/09\/2024 10:29 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 10:30 (sandra)<\/b>waiting access to all three flats for Wednesday 4th <\/p>

04\/09\/2024 13:08 (sandra)<\/b>waiting on access still <\/p>

25\/09\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/10\/2024.For gas cookers and hobs a Co alarm is not required -Flat 1 and Flat 2, have Co alarms in the common parts plant rooms Flat 3, has a Co alarm in the kitchen for the boiler ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57611","ticket_flag":"0","ticket_reference":"HDT58696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"453","cs_address_1":"Flat 2","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_title":"washing machine not working ","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/09\/24 16:47","ticket_invoice_total":null,"ticket_notes_combined":"

02\/09\/2024 16:47 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 08:56 (sandra)<\/b>wednesday 11th <\/p>

03\/09\/2024 09:01 (sandra)<\/b>waiting on access <\/p>

11\/09\/2024 12:37 (sandra)<\/b>rescheduled as no access. waiting on new date from RA<\/p>

11\/09\/2024 12:51 (sandra)<\/b>booked for Wednesday 18th awaiting access from tenant <\/p>

11\/09\/2024 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

11\/09\/2024 16:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/09\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/09\/2024.Call-out cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57632","ticket_flag":"0","ticket_reference":"HDT58717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"1881","cs_address_1":"Flat 1 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_title":"locks needs to be changed on 12th September ","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/09\/24 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

05\/09\/2024 10:50 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 10:51 (sandra)<\/b>Booked for 12th - Email Sent<\/b><\/p>

09\/09\/2024 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"cancelled by Lilian ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57640","ticket_flag":"0","ticket_reference":"HDT58725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"534","cs_address_1":"Flat 3.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_title":"plumber to come and fit a bidet to the sink in flat 3.1","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/09\/24 09:41","ticket_invoice_total":null,"ticket_notes_combined":"

06\/09\/2024 09:41 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 09:41 (sandra)<\/b>Asked FM to provide some more information as to what they exactly want <\/p>

10\/09\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Lilian cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57656","ticket_flag":"0","ticket_reference":"HDT58741","ticket_client":"2116","client_name":"Bancone ","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"MDR\/JH\/16408 - Toilet flush repair ","ticket_contact":"3608","contact_first_name":"Letycja","contact_last_name":"Ligman","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"09\/09\/24 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2024 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/09\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57870","ticket_flag":"0","ticket_reference":"HDT58955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"2520","cs_address_1":"Flat 2.1","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_title":"leak needs to be investigated","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/09\/24 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

27\/09\/2024 11:31 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:20 (sandra)<\/b>wall still feels damp. Advised to return on Wednesday to recheck <\/p>

08\/10\/2024 16:08 (sandra)<\/b>leak has not been repaired by Westminster yet<\/p>

23\/10\/2024 10:51 (jane)<\/b>Chased client if they still require the area to be decorated <\/p>

23\/10\/2024 10:54 (jane)<\/b>Update from client : Waiting for Metcor to resolve the leak before any redecoration works can commence <\/p>

15\/11\/2024 11:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2024.Duplicated ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57925","ticket_flag":"0","ticket_reference":"HDT59010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"173","cs_address_1":"72 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_title":"toilet flush is not working enough","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/10\/24 11:17","ticket_invoice_total":null,"ticket_notes_combined":"

03\/10\/2024 11:17 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 18:13 (michaelk)<\/b>Attended site to investigate the toilet cistern. Will forward a quote to upgrade the syphon to a fixed wired type with push button. 1hr labour 55<\/p>

08\/10\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2024.Attended site to investigate the toilet cistern. Will forward a quote to upgrade the syphon to a fixed wired type with push button","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57982","ticket_flag":"0","ticket_reference":"HDT59067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3005","cs_address_1":"37\/38 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_title":"air-conditioning annual maintenance","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/10\/24 15:35","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2024 15:35 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 11:47 (jane)<\/b>Emailed client for more info <\/p>

25\/10\/2024 18:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58042","ticket_flag":"0","ticket_reference":"HDT59127","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"1st Floor 78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NE","cs_id":"769","cs_address_1":"1st Floor","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NE","ticket_client_site":"769","ticket_title":"Leak:","ticket_contact":"3561","contact_first_name":"Mike","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/10\/24 11:15","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2024 11:15 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 11:19 (michael)<\/b>Repaired leak<\/p>

16\/10\/2024 11:24 (michael)<\/b>(Ticket Closed)<\/p>

16\/10\/2024 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Reddan","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58144","ticket_flag":"0","ticket_reference":"HDT59229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_id":"2065","cs_address_1":"Central Cross ","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_title":"cracked window ","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"Glazing & Boarding","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/10\/24 12:27","ticket_invoice_total":null,"ticket_notes_combined":"

25\/10\/2024 12:27 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 12:30 (sandra)<\/b>Sent to Able<\/p>

25\/10\/2024 13:24 (jane)<\/b>Prentice Glass attending as they are in the area <\/p>

28\/10\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2024.Glaziers inspected and quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Prentice Glass Ltd","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58221","ticket_flag":"0","ticket_reference":"HDT59306","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"2nd Floor 83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"3055","cs_address_1":"2nd Floor","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_title":"paint to be touched up on second floor 83-84 Long Acre ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/24 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2024 11:38 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 14:55 (sandra)<\/b>attended and area still too wet to paint <\/p>

17\/12\/2024 14:49 (sandra)<\/b>booked for 9th<\/p>

18\/12\/2024 11:37 (sandra)<\/b>damp meter still showing area is still wet. Notified Randall <\/p>

31\/01\/2025 12:12 (sandra)<\/b>Jack returned and look more readings. Wall is still wet. Updated Randall <\/p>

04\/04\/2025 10:49 (carly)<\/b>Spoken with Randall, he will advise when this is ready to paint.<\/p>

02\/05\/2025 11:55 (jane)<\/b>Jack to check with damp meter if area is still wet <\/p>

06\/05\/2025 14:30 (jane)<\/b>Update from engineer : checked the 2nd and 4th floor as requested by Randall. Both floors are still well damp. No where near painting condition yet<\/p>

25\/11\/2025 16:11 (jack)<\/b>Still damp as of 25\/11<\/p>

12\/01\/2026 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/11\/2025.Cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58334","ticket_flag":"0","ticket_reference":"HDT59419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"1554","cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"radiator not working - room behind the front door of the flat ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/24 15:11","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2024 15:11 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 19:59 (roy)<\/b>Power ok but faulty radiator Needs new<\/p>

26\/11\/2024 09:40 (sandra)<\/b>access requested for Wednesday <\/p>

26\/11\/2024 13:07 (sandra)<\/b>access between 10 - 12 keys and knock on tenants door or he will leave door open <\/p>

28\/11\/2024 09:34 (roy)<\/b>Removed radiator and fitted old\/new one.Tenant not happy with the size as it is smaller plus unable to wire in as cable cut too short.Plus its a bit dirty as its been sitting in van.Left it working but after speaking to Alan I can not leave it as it isNeed new<\/p>

29\/11\/2024 12:39 (sandra)<\/b>quote to replace <\/p>

04\/12\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2024.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58344","ticket_flag":"0","ticket_reference":"HDT59429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1164","cs_address_1":"Flat 1","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_title":"Boiler showing F2 code - Boiler located outside common parts ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/24 13:48","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2024 13:48 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2024.Boiler now working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58354","ticket_flag":"0","ticket_reference":"HDT59439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"286","cs_address_1":"36-40 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_title":"check leak ","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/11\/24 12:59","ticket_invoice_total":null,"ticket_notes_combined":"

22\/11\/2024 12:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 12:22 (roy)<\/b>Two different leaking points.Leak one is from roodoor and frame which needs replacing Leak two is not a leak<\/p>

10\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/11\/2024.Visual inspection ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58369","ticket_flag":"0","ticket_reference":"HDT59454","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"438 Southchurch Road ","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS1 2QA","cs_id":"2896","cs_address_1":"438 Southchurch Road","cs_address_2":"","cs_town":"Southend-on-Sea","cs_postcode":"SS1 2QA","ticket_client_site":"2896","ticket_title":"No heating","ticket_contact":"3637","contact_first_name":"Mick","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/11\/24 17:34","ticket_invoice_total":null,"ticket_notes_combined":"

23\/11\/2024 17:34 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 17:38 (michael)<\/b>Been to site and repressured system<\/p>

23\/11\/2024 17:40 (mike)<\/b>(Ticket Closed)<\/p>

23\/11\/2024 22:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/11\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Reddan","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58443","ticket_flag":"0","ticket_reference":"HDT59528","ticket_client":"2116","client_name":"Bancone ","ticket_address_1":"8-10 LOWER JAMES STREET ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_id":"2826","cs_address_1":"8-10 LOWER JAMES STREET","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_title":"plug socket in upstairs kitchen has stopped working ","ticket_contact":"3468","contact_first_name":"Will","contact_last_name":"Ellner","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/24 09:49","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2024 09:49 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 15:58 (roy)<\/b>We did not fit this as they said we had.No power to unit but kitchen too busy to see why.NTR in morning or do they get previous contractor in???<\/p>

04\/12\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2024.Arranging for their original contractors to attend ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58481","ticket_flag":"0","ticket_reference":"HDT59566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1766","cs_address_1":"Flat 1","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_title":"Air Con maintenance","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/24 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2024 11:52 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:32 (jane)<\/b>Requested access on Friday 24th January from 2pm <\/p>

16\/01\/2025 10:30 (jane)<\/b>Client would like an appointment for second week in February<\/p>

17\/02\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2025.There is no air-con unit in Flat 1, 36-40 Rupert st","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58503","ticket_flag":"0","ticket_reference":"HDT59588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":"bedroom closet window to the hallway bathroom","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/12\/24 15:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/12\/2024 15:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:28 (sandra)<\/b>access Monday 11 - 3pm <\/p>

09\/12\/2024 15:15 (travis)<\/b>Attended and taken details of broken double glazed window units.680mm x 760mm x approximately 24mm.Photos attached.<\/p>

10\/12\/2024 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/12\/2024.Inspected window and to provide quotation for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58541","ticket_flag":"0","ticket_reference":"HDT59626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"lock to be changed","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/24 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2024 13:09 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 09:31 (travis)<\/b>Attended above property with keys and after removing lower sections of stainless steel plate found the half euro locking bolt\/screw to thread in from the bottom of the 9ft plate glass doors, a specialist company will now be required to replace half euro locks, preferably two men due to weight and fragile nature of the doors <\/p>

13\/12\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/12\/2024.Reported back findings specialist contractor required - Advised Courts ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58553","ticket_flag":"0","ticket_reference":"HDT59638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"20\/21 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2888","cs_address_1":"20\/21 New Row ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2888","ticket_title":"Leak - 1st Floor Office ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"1076868","ticket_purchase_order":null,"ticket_created":"13\/12\/24 12:59","ticket_invoice_total":null,"ticket_notes_combined":"

13\/12\/2024 12:59 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/12\/2024.Job cancelled by client, R S responsibility ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58580","ticket_flag":"0","ticket_reference":"HDT59665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"591","cs_address_1":"76 Shaftesbury Avenue","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_title":"MDR\/MDR\/16665 - Board out loft space.","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Carpentry & Joinery","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/12\/24 09:54","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2024.Cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58675","ticket_flag":"0","ticket_reference":"HDT59760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1219","cs_address_1":"Flat 3","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_title":"HDT59758 Follow-Up","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/01\/25 18:11","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2025 18:11 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:47 (sandra)<\/b>access applied for <\/p>

07\/01\/2025 10:26 (sandra)<\/b>still waiting on access <\/p>

07\/01\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2025.Client informed us to cancel the call-out ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58680","ticket_flag":"0","ticket_reference":"HDT59765","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 5 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2179","cs_address_1":"Flat 5","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_title":"smashed internal glass on oven ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/25 10:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2025 10:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 13:22 (jane)<\/b>Sent details to Repair Aid of the glass to the oven <\/p>

08\/01\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2025.Works have gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58704","ticket_flag":"0","ticket_reference":"HDT59789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"2840","cs_address_1":"21 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_title":"water very cloudy from tap ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2025 11:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 12:49 (sandra)<\/b>fed back information from engineer <\/p>

10\/01\/2025 10:46 (sandra)<\/b>Engineer advised water treatment contractor needs to look at the tank.awaiting further instruction <\/p>

15\/01\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2025.Engineer advised water treatment contractor needs to look at the tank. reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58730","ticket_flag":"0","ticket_reference":"HDT59815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1498","cs_address_1":"Flat 3","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_title":"HDT59812 Follow-Up - To repair lock to door ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/01\/25 09:58","ticket_invoice_total":null,"ticket_notes_combined":"

10\/01\/2025 09:58 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 10:03 (jane)<\/b>Requested access for 3pm today <\/p>

10\/01\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/01\/2025.Client informed us RS will need to return as they fitted the lock last month ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58747","ticket_flag":"0","ticket_reference":"HDT59832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"1014","cs_address_1":"Flat 1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"1014","ticket_title":"No heating or hot water:","ticket_contact":"3602","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/25 13:01","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2025 13:01 (System)<\/b>Ticket Created<\/p>

12\/01\/2025 20:24 (roy)<\/b>No hot water or heating but tried calling tenant but no answer Helpdesk said that they would be in.On arrival tenant said hot water was ok.Called number again and they said they had moved out.Called helpdesk again and can't explain what is going on<\/p>

13\/01\/2025 09:56 (sandra)<\/b>fed back to client and awaiting further instruction <\/p>

21\/01\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2025.Cancelled as agreed with MDR","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58806","ticket_flag":"0","ticket_reference":"HDT59891","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Repair tenants menu sign ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/01\/25 09:08","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2025 09:08 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 14:52 (alan)<\/b>Investigate tenant menu sign not working on Long Acre, faulty found to be drive unit was removed during shop got out Replace driver unit test and leave working <\/p>

20\/01\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2025. Investigate tenant menu sign not working on Long Acre, fault found to be drive unit which was removed. Replace driver unit test and leave working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58816","ticket_flag":"0","ticket_reference":"HDT59901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"1st Floor 72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"1884","cs_address_1":"1st Floor","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1884","ticket_title":"Collapsed ceiling","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/25 10:46","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2025 10:46 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/01\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58888","ticket_flag":"0","ticket_reference":"HDT59973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"256","cs_address_1":"Flat A","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_title":"List of maintenance works - Flat A, 23 Rathbone Street ","ticket_contact":"3618","contact_first_name":"Fiona","contact_last_name":"Bryan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/01\/25 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

29\/01\/2025 14:47 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 14:48 (jane)<\/b>Requested access for Friday 31t January between 12 and 1pm <\/p>

30\/01\/2025 09:23 (jane)<\/b>Client has put the job on hold for now, until they have confirmed access dates with the tenant <\/p>

04\/02\/2025 15:42 (michael)<\/b>(Placed On Hold) <\/p>

14\/04\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/04\/2025.CBRE no longer manage the property ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58894","ticket_flag":"0","ticket_reference":"HDT59979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"15-17 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1049","cs_address_1":"15-17 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_title":"MDR\/JH\/16759 - Crazy Bear - Removal of redundant signage framework ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"30\/01\/25 13:21","ticket_invoice_total":null,"ticket_notes_combined":"

30\/01\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/01\/2025.Instruction cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58918","ticket_flag":"0","ticket_reference":"HDT60003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1.3 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1047","cs_address_1":"Flat 1.3","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_title":"Toilet issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/02\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

03\/02\/2025 16:31 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 16:33 (jane)<\/b>Requested access for Tuesday morning 4th February <\/p>

04\/02\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/02\/2025.Tenant advised there is no issue with the toilet ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58930","ticket_flag":"0","ticket_reference":"HDT60015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1133","cs_address_1":"Flat 1","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_title":"Shower head is tapped up and needs attention - attend today , tenant might be at home, but they are happy for you to use the management key","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/02\/25 09:04","ticket_invoice_total":null,"ticket_notes_combined":"

05\/02\/2025 09:04 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 09:04 (jane)<\/b>attend today , tenant might be at home, but they are happy for you to use the management key<\/p>

05\/02\/2025 11:14 (alan)<\/b>Unable to fix shower head Someone else will need to take a look See photo <\/p>

05\/02\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/02\/2025.Arranging for the contractors to return who carried out the ITCs","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58942","ticket_flag":"0","ticket_reference":"HDT60027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"580","cs_address_1":"Flat 2 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_title":"Washer\/dryer issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/25 11:14","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2025 11:14 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 11:17 (jane)<\/b>Requested appointment for Wednesday 12th February <\/p>

06\/02\/2025 14:21 (jane)<\/b>Requested access for Thursday, 13th of February in the morning 8-12pm<\/p>

10\/02\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2025.Cancelled by client, appliance now working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58954","ticket_flag":"0","ticket_reference":"HDT60039","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2904","cs_address_1":"Mercers Walk ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_title":"To service the boilers ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/02\/25 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

07\/02\/2025 14:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:53 (jane)<\/b>Requested to start servicing of the boiler from Tuesday 18th Feb <\/p>

12\/02\/2025 14:55 (jane)<\/b>Confirmation to service boiler on Tuesday 18th Feb <\/p>

21\/02\/2025 10:06 (jane)<\/b>On going servicing of boiler <\/p>

26\/03\/2025 11:50 (carly)<\/b>Advised client will continue with the boiler service on Thursday morning, 27th March.<\/p>

28\/03\/2025 06:37 (michaelk)<\/b>Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2. <\/p>

31\/03\/2025 08:07 (michaelk)<\/b>Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout. 8 hrs labour 405<\/p>

31\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/03\/2025.Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2.Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58974","ticket_flag":"0","ticket_reference":"HDT60059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"2924","cs_address_1":"Flat 1","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_title":"Bathroom redecs ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/02\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

11\/02\/2025 16:18 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 16:45 (jane)<\/b>Requested access for Thursday 20th February <\/p>

11\/02\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/02\/2025.The works were completed in November 2024","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58998","ticket_flag":"0","ticket_reference":"HDT60083","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_id":"152","cs_address_1":"Flat 6","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_title":"Wall is damp in the bathroom of Flat 6 - To carry out investigation above in Flat 8","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/02\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

13\/02\/2025 15:04 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/02\/2025.Handyman carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59046","ticket_flag":"3","ticket_reference":"HDT60131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"Remedial Action for 29 Wardour Street & 1-8 Rupert Court","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/02\/25 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2025 11:05 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 12:31 (travis)<\/b>Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm,Fitted with construction adhesive and pins,Fire rated sealant around edges,Decoraton required to match existing colour (mustard yellow).<\/p>

26\/02\/2025 10:23 (jane)<\/b>Decorator attending on Friday 28th Feb<\/p>

28\/02\/2025 08:57 (jack)<\/b>Done 110<\/p>

28\/02\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025.Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm, fitted with construction adhesive and pins, applied fire rated sealant around edgesCarried out decoration works on completion","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59063","ticket_flag":"0","ticket_reference":"HDT60148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1766","cs_address_1":"Flat 1","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/02\/25 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

21\/02\/2025 11:31 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:50 (jane)<\/b>Requested access for Thursday 27th Feb<\/p>

25\/02\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2025.Already completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59101","ticket_flag":"0","ticket_reference":"HDT60186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"1736","cs_address_1":"Flat 4","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_title":"To carry out full gas compliance testing and PAT testing - Vacant flat - To be completed by the end of this week ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2025 10:56 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59117","ticket_flag":"0","ticket_reference":"HDT60202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Toilet seat cover in the ladies toilet is damaged at Central cross. ","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/25 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2025 13:09 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025.Security guard advised this was a duplicate job","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59152","ticket_flag":"0","ticket_reference":"HDT60237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"Shower drainage issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/25 08:44","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2025 08:44 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:47 (jane)<\/b>Instructed London Drainage - awaiting a date <\/p>

05\/03\/2025 11:13 (jane)<\/b>Confirmed for Friday 8am - 1pm - Tenant to provide access<\/p>

05\/03\/2025 14:43 (jane)<\/b>For Friday am between 08:00 13:00 - keys for access<\/p>

06\/03\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/03\/2025.Advised the shower is the issue, there is no blockage ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59170","ticket_flag":"0","ticket_reference":"HDT60255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Investigate leak from Flat B into Flat A kitchen - 25 Wardour st - Collect keys and call Lilian ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/03\/25 14:10","ticket_invoice_total":null,"ticket_notes_combined":"

06\/03\/2025 14:10 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:01 (roy)<\/b>No blockage but this could be because tenant has used chemical to unblock.Checked waste outlet and leaking from outlet.Outlet not loose so possible damage underneath shower traySilicone also needs redoing<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2025Details on other job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59182","ticket_flag":"0","ticket_reference":"HDT60267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"1195","cs_address_1":"Flat 2.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_title":"Dimmer switches and ceiling light fittings issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/03\/25 11:42","ticket_invoice_total":null,"ticket_notes_combined":"

07\/03\/2025 11:42 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 11:43 (jane)<\/b>To advise Lilian of a date and time <\/p>

14\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/03\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59207","ticket_flag":"0","ticket_reference":"HDT60292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"1387","cs_address_1":"Flat 3.1","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_title":"Issues with gas stove ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/03\/25 16:12","ticket_invoice_total":null,"ticket_notes_combined":"

10\/03\/2025 16:12 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 16:15 (jane)<\/b>Tenant home for access on Tuesday afternoon 11th March at 2pm <\/p>

11\/03\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2025.Job has been cancelled, tenant advised all working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59217","ticket_flag":"0","ticket_reference":"HDT60302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"534","cs_address_1":"Flat 3.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_title":"Replacement blind to bedroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/25 16:58","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2025 16:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59260","ticket_flag":"0","ticket_reference":"HDT60345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_id":"114","cs_address_1":"26 Rupert Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_title":"List of works.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/25 12:16","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2025 12:16 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:09 (carly)<\/b>Requested access for Tuesday 1st April 2025.<\/p>

26\/03\/2025 15:45 (jane)<\/b>Update from client : Please put this on hold till May.The tenant is moving out and he would like this done when he's out of the property.<\/p>

02\/05\/2025 10:34 (jane)<\/b>We are carrying out the ITCs here on 13th MAY <\/p>

06\/05\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/05\/2025.Carrying out ITCs here on a different job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59309","ticket_flag":"0","ticket_reference":"HDT60394","ticket_client":"104","client_name":"Beringea LLP","ticket_address_1":"Charter House 55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_id":"2864","cs_address_1":"Charter House ","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_title":"Faulty light in meeting room.","ticket_contact":"3509","contact_first_name":"Siobhan","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/25 14:23","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2025 14:23 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 14:27 (carly)<\/b>Access requested for 9am Wednesday 26th March 2025.<\/p>

24\/03\/2025 14:50 (carly)<\/b>Confirmed access for 9am Wednesday 26th March 2025.<\/p>

26\/03\/2025 15:04 (roy)<\/b>Light flashing in meeting room.Disconnected but need new<\/p>

04\/04\/2025 10:46 (carly)<\/b>Engineer chasing part.<\/p>

09\/04\/2025 14:03 (jane)<\/b>Chasing wholesalers for part <\/p>

11\/04\/2025 09:19 (roy)<\/b>Still waiting for light to come in.Spoke to Simon the boss and he is on the case<\/p>

17\/04\/2025 15:02 (jane)<\/b>Chasing wholesalers for the parts <\/p>

06\/05\/2025 15:21 (jane)<\/b>Chasing suppliers again <\/p>

22\/05\/2025 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/05\/2025.Cancelled, unable to source fitting ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59479","ticket_flag":"0","ticket_reference":"HDT60564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"995","cs_address_1":"21a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_title":"Issue with cable connections to computer screen ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/04\/25 12:01","ticket_invoice_total":null,"ticket_notes_combined":"

11\/04\/2025 12:01 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/04\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59542","ticket_flag":"0","ticket_reference":"HDT60627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5.1 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"341","cs_address_1":"Flat 5.1","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_title":"Candy washer dryer needs servicing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/04\/25 16:11","ticket_invoice_total":null,"ticket_notes_combined":"

23\/04\/2025 16:11 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 16:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

24\/04\/2025 09:59 (jane)<\/b>Requested access for Wednesday, 30\/04, between 10am and 2pm<\/p>

24\/04\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/04\/2025.Client would like the job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59653","ticket_flag":"1","ticket_reference":"HDT60738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"27 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"512","cs_address_1":"27 Slingsby Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_title":"Leak in the back of the shower.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/05\/25 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

13\/05\/2025 11:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 12:57 (carly)<\/b>Attending with Nick.<\/p>

15\/05\/2025 06:23 (michaelk)<\/b>Attended site with nick to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches. I would recommend that a further tile is removed that will give us a better view of the complete branch. 2hrs labour 105<\/p>

15\/05\/2025 13:20 (jane)<\/b>Updated client tiles needs to be removed, awaiting confirmation <\/p>

20\/05\/2025 10:33 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

22\/05\/2025 05:42 (michaelk)<\/b>Attended site to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenant. Note; Mike is attending site in the morning. 8hrs labour 405<\/p>

26\/05\/2025 09:30 (michaelk)<\/b>Re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting.<\/p>

29\/05\/2025 11:29 (jane)<\/b>Re-attending today <\/p>

03\/06\/2025 08:10 (michaelk)<\/b>Attended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operational. 4hrs labour plus parts, total 329 ex vat.<\/p>

03\/06\/2025 11:43 (jane)<\/b>Sourcing tile replacements <\/p>

15\/07\/2025 10:40 (jane)<\/b>Requested access into Flat 9 to fit the new tile on Wednesday 23rd July <\/p>

15\/07\/2025 13:11 (jane)<\/b>Confirmed for Wednesday 23rd July at 9am - take keys but knock first <\/p>

23\/07\/2025 15:37 (travis)<\/b>Making good tiling works in bathroom.<\/p>

23\/07\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/07\/2025.Attended site to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches, would recommend that a further tile is removed that will give us a better view of the complete branch.Returned to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenantThen re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting. We eventually found that the toilet was leaking although no water was visible at the front or behind, due to the water travelling between the tile and ditra matting previously explained. We removed the pan and collected the required materials to replace all of the waste fittings. The pan was replaced although we encountered further issues with the cistern internal parts. The inlet valve and syphons plastic fixings had become brittle and had broken. We attempted everything that we could do the try to leave the toilet working, however a replacement cistern is required, have ordered the required parts and have explained the problems with the tenantAttended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operationalMade good and replaced tiles in bathroom as required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59692","ticket_flag":"0","ticket_reference":"HDT60777","ticket_client":"2175","client_name":"Rachel Goddard ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"92","cs_address_1":"Flat 19","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"92","ticket_title":"To change locks on flat door and supply 5No sets of keys ","ticket_contact":"3653","contact_first_name":"Rachel ","contact_last_name":"Goddard","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/05\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

16\/05\/2025 11:16 (System)<\/b>Ticket Created<\/p>

16\/05\/2025 13:56 (roy)<\/b>Remove\/Replace 1 x eurp profile cyinder<\/p>

16\/05\/2025 15:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/05\/2025.Replaced 1 x eurp profile cylinder to flat door and supplied 5No x sets of keys ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59700","ticket_flag":"0","ticket_reference":"HDT60785","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Landlord Meter Reads (May)","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/05\/25 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

19\/05\/2025 11:26 (System)<\/b>Ticket Created<\/p>

23\/05\/2025 13:24 (alan)<\/b>Meter readings <\/p>

23\/05\/2025 13:24 (alan)<\/b>Meter readings <\/p>

23\/05\/2025 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/05\/2025.Landlord Meter Reads (May) completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59720","ticket_flag":"0","ticket_reference":"HDT60805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"884","cs_address_1":"Flat 5","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_title":"Install a mirror.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/05\/25 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

21\/05\/2025 10:53 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:54 (carly)<\/b>Please use keys for access.<\/p>

21\/05\/2025 13:56 (iain)<\/b>Details taken for new bathroom mirror.Prepared and sprayed washing machine lid.<\/p>

21\/05\/2025 14:04 (jane)<\/b>To order a new mirror <\/p>

22\/05\/2025 16:21 (jane)<\/b>Round mirror on order <\/p>

28\/05\/2025 11:26 (jane)<\/b>Collect keys for Thursday 29th May - vacant flat to fit the mirror <\/p>

29\/05\/2025 10:02 (travis)<\/b>Collection of mirror,Collection of keys to property,Attended and measured for most convenient placement for mirror,Drilled, plugged and screwed fittings and fitted mirror.Returned keys to security.<\/p>

29\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/06\/2025.Details taken for new bathroom mirror. Prepared and sprayed washing machine lidCollection of mirror, Collection of keys to property, Attended and measured for most convenient placement for mirror, Drilled, plugged and screwed fittings and fitted mirror. Returned keys to security.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59721","ticket_flag":"0","ticket_reference":"HDT60806","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"17 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"80","cs_address_1":"17 Slingsby Place","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_title":"MDR\/JH\/16936 - Redecoration of decking ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"21\/05\/25 11:07","ticket_invoice_total":null,"ticket_notes_combined":"

21\/05\/2025 11:10 (carly)<\/b>Jack will come back to us to confirm date.<\/p>

21\/05\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/05\/2025.Another contractor carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59744","ticket_flag":"0","ticket_reference":"HDT60829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"23\/05\/25 14:14","ticket_invoice_total":null,"ticket_notes_combined":"

23\/05\/2025 14:15 (jane)<\/b>For 3rd June - ITC service <\/p>

10\/06\/2025 12:18 (michaelk)<\/b>Lilian didn't want this job completed as the boiler was only installed in December last year <\/p>

10\/06\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/06\/2025.Lilian didn't want this job completed as the boiler was only installed in December last year","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":"0","invoice_value":null},{"ticket_id":"59764","ticket_flag":"0","ticket_reference":"HDT60849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"509","cs_address_1":"Flat 3","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/05\/25 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

27\/05\/2025 10:50 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:42 (carly)<\/b>Access requested for Thursday 12th June at 11am.<\/p>

28\/05\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/06\/2025.Duplicated ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59810","ticket_flag":"0","ticket_reference":"HDT60895","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"Stair Strips","ticket_contact":"3652","contact_first_name":"Melanie ","contact_last_name":"Rey","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/06\/25 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

03\/06\/2025 10:41 (System)<\/b>Ticket Created<\/p>

03\/06\/2025 10:43 (carly)<\/b>Access requested for Thursday 5th June at 11am.<\/p>

03\/06\/2025 10:47 (carly)<\/b>Access confirmed for Thursday 5th June.<\/p>

05\/06\/2025 14:52 (roy)<\/b>Lots of stair nosing very loose but bad day to do as tenants up and down stairs.Constantly removing glue from stairs even though tape has been put down<\/p>

05\/06\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/06\/2025.Reinstated loose stair nosings required leaving secure ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59851","ticket_flag":"0","ticket_reference":"HDT60936","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"118 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"Leak into the shop:","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:24","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:24 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 11:00 (roy)<\/b>Leak into shop from possible flat roof.Broken pipe, temp fixClear roof outlet<\/p>

09\/06\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/06\/2025. Attended site out of hours to investigate a Leak into the shop from the flat roof area. Found to be a broken pipe, carried out a temporary fix and cleared roof outlet.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59855","ticket_flag":"0","ticket_reference":"HDT60940","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 8 15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"1696","cs_address_1":"Flat 8","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_title":"1x Smoke Alarm.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:37 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:38 (carly)<\/b>Access requested for Friday 27th June at 9am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>For Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/06\/2025. Attended site and Fitted replacement smoke alarm.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59856","ticket_flag":"0","ticket_reference":"HDT60941","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 7 15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"2195","cs_address_1":"Flat 7","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_title":"1x Smoke Alarm.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:39 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:40 (carly)<\/b>Access requested for Friday 27th June at 10:30am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>Confirmed for Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/06\/2025. Attended site and Fitted replacement smoke alarm ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59859","ticket_flag":"0","ticket_reference":"HDT60944","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"HDT60936 Follow-Up","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/06\/25 11:58","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 11:58 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:53 (carly)<\/b>Awaiting confirmation from tenant for attendance on Tuesday 10th June.<\/p>

10\/06\/2025 10:00 (carly)<\/b>Engineer no longer required to attend.<\/p>

10\/06\/2025 11:47 (carly)<\/b>Please attend now, The tenant will be home to provide access.<\/p>

10\/06\/2025 15:40 (roy)<\/b>Searched for leak and found toilet connection leaking.Turned off for tonight as parts required but this should stop the leak going into the shop.NTR tomorrow once parts are required<\/p>

10\/06\/2025 16:31 (jane)<\/b>Searched for leak and found toilet connection leaking. Turned off for tonight as parts required but this should stop the leak going into the shop. NTR tomorrow once parts are in stock - Email Sent<\/b><\/p>

11\/06\/2025 12:09 (carly)<\/b>Roy will hopefully attend today, if not he will contact us and we will re-book for tomorrow.<\/p>

11\/06\/2025 15:44 (jane)<\/b>Returning today after 4:30pam, tenant to give access <\/p>

12\/06\/2025 15:23 (roy)<\/b>Returned and removed closecouple toilet and replaced ball valve.Replaced but continued to leak.Now need close couple kit <\/p>

12\/06\/2025 15:44 (jane)<\/b>Returning this afternoon with another part for the toilet <\/p>

12\/06\/2025 20:37 (roy)<\/b>Replaced Turbo siphon and close couple kit.All ok<\/p>

13\/06\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/06\/2025.Flat 3 - Stripped down toilet cistern and replaced faulty turbo syphon and close couple kit, reassembled toilet, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59862","ticket_flag":"0","ticket_reference":"HDT60947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"Letter Box.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 14:03 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:40 (travis)<\/b>Attended and taken details for a replacement letter box, details given to MDR for quote.<\/p>

10\/06\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/06\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59867","ticket_flag":"0","ticket_reference":"HDT60952","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2931","cs_address_1":"77 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_title":"Flickering Lights.","ticket_contact":"3652","contact_first_name":"Melanie ","contact_last_name":"Rey","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/06\/25 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

10\/06\/2025 11:54 (System)<\/b>Ticket Created<\/p>

10\/06\/2025 15:02 (alan)<\/b>Disconnect flickering light fitting on 2nd floor, common parts and ordered replacement<\/p>

10\/06\/2025 15:16 (jane)<\/b>Disconnected flickering light fitting on 2nd floor, common parts and ordered replacement - Email Sent<\/b><\/p>

02\/07\/2025 14:03 (alan)<\/b>Return to site and replace faulty light fittings by lift an 2nd floor <\/p>

04\/07\/2025 10:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/07\/2025. Attended site disconnect flickering light fitting on 2nd floor, common parts and ordered replacement.Return to site and replace faulty light fittings by lift an 2nd floor","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59873","ticket_flag":"0","ticket_reference":"HDT60958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3105","cs_address_1":"50-56 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_title":"Check both of the doors going from the main ground floor entrance into the basement level and adjust accordingly to close any gaps. If this requires a drop down bar please go ahead and fit one please","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/06\/25 15:12","ticket_invoice_total":null,"ticket_notes_combined":"

10\/06\/2025 15:12 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/06\/2025.Gone to quote","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59897","ticket_flag":"0","ticket_reference":"HDT60982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"Blocked toilet.","ticket_contact":"3652","contact_first_name":"Melanie ","contact_last_name":"Rey","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/06\/25 12:52","ticket_invoice_total":null,"ticket_notes_combined":"

13\/06\/2025 12:52 (System)<\/b>Ticket Created<\/p>

13\/06\/2025 14:46 (travis)<\/b>Attended above property and gained access to first floor blocked ladies toilet via office,Unblocked toilet and flushed through numerous times, cleaned toilet ready for use and tested all other toilets.<\/p>

13\/06\/2025 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/06\/2025.Attended above property and gained access to first floor blocked ladies toilet via office, Unblocked toilet and flushed through numerous times, cleaned toilet ready for use and tested all other toilets.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59912","ticket_flag":"0","ticket_reference":"HDT60997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"To repair the Bubble Tea Cup Collection Board which has fallen apart. Best to attend from 11am","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/06\/25 10:40","ticket_invoice_total":null,"ticket_notes_combined":"

18\/06\/2025 10:40 (System)<\/b>Ticket Created<\/p>

23\/06\/2025 11:03 (carly)<\/b>Steve at Gentwell is aware Roy will be attending around 12pm today.<\/p>

24\/06\/2025 07:07 (roy)<\/b>Repaired and refixed hinge<\/p>

24\/06\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/06\/2025.Repaired and refixed hinge leaving secure ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59918","ticket_flag":"0","ticket_reference":"HDT61003","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"559","cs_address_1":"14 Upper St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_title":"MDR\/JH\/17017 - Floor 3 - Water damage repairs ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"18\/06\/25 13:56","ticket_invoice_total":null,"ticket_notes_combined":"

20\/06\/2025 15:07 (jack)<\/b>Done <\/p>

20\/06\/2025 15:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/06\/2025.MDR\/JH\/17017 - Floor 3 - Water damage repairs completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59947","ticket_flag":"0","ticket_reference":"HDT61032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"884","cs_address_1":"Flat 5","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_title":"To overhaul windows (unable to open)","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/06\/25 15:28","ticket_invoice_total":null,"ticket_notes_combined":"

20\/06\/2025 15:28 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:29 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

23\/06\/2025 13:53 (carly)<\/b>Follow up email sent, requesting access tomorrow Tuesday 24th June.<\/p>

23\/06\/2025 14:23 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

24\/06\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/06\/2025.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59951","ticket_flag":"0","ticket_reference":"HDT61036","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Landlord Meter Reads (June)","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/06\/25 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

23\/06\/2025 10:35 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 07:01 (alan)<\/b>Meter readings <\/p>

30\/06\/2025 07:03 (alan)<\/b>Meter readings <\/p>

01\/07\/2025 04:42 (alan)<\/b>Meter readings<\/p>

01\/07\/2025 11:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/06\/2025. Carried out the end of month landlord meter reads for June.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59972","ticket_flag":"1","ticket_reference":"HDT61057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Adjust door.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 10:31 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:32 (carly)<\/b>Access requested for Monday 30th June at 12pm.<\/p>

25\/06\/2025 11:45 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

14\/10\/2025 09:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59978","ticket_flag":"0","ticket_reference":"HDT61063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"Site Name\t29 Wardour Street & 1-8 Rupert Court","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 12:13","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 12:13 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 12:14 (carly)<\/b>Access requested for Friday 4th July at 9am<\/p>

25\/06\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/07\/2025.Works were completed in February 2025","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59987","ticket_flag":"0","ticket_reference":"HDT61072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"609","cs_address_1":"34 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_title":"Repair holes.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 12:53","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 12:53 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/06\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60031","ticket_flag":"0","ticket_reference":"HDT61116","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 7-11 Princes Gate ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1 1QL","cs_id":"3142","cs_address_1":"Flat 7-11 Princes Gate","cs_address_2":"","cs_town":"London","cs_postcode":"SW1 1QL","ticket_client_site":"3142","ticket_title":"Air con unit issues.","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/06\/25 14:01","ticket_invoice_total":null,"ticket_notes_combined":"

30\/06\/2025 14:01 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 14:02 (carly)<\/b>Requested by Ashan Sarwar.<\/p>

30\/06\/2025 14:04 (carly)<\/b>Access requested for Wednesday 2nd July at 11am<\/p>

01\/07\/2025 15:58 (carly)<\/b>Please ignore.<\/p>

11\/07\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/07\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60033","ticket_flag":"0","ticket_reference":"HDT61118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"609","cs_address_1":"34 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_title":"Confirm that separation is in place.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/06\/25 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

30\/06\/2025 15:22 (System)<\/b>Ticket Created<\/p>

09\/07\/2025 11:25 (iain)<\/b>To confirm wether separation of roof area is required.There is no loft area in this building.<\/p>

09\/07\/2025 14:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/07\/2025. To confirm whether separation of roof area is required. There is no loft area in this building","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60047","ticket_flag":"0","ticket_reference":"HDT61132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"Wobbly tap.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/07\/25 10:28","ticket_invoice_total":null,"ticket_notes_combined":"

02\/07\/2025 10:28 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 10:50 (carly)<\/b>Awaiting further instructions on when we can gain access.<\/p>

18\/07\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/08\/2025.Allowed for this work within quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60057","ticket_flag":"0","ticket_reference":"HDT61142","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Be in attendance for track and trace testing.","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/07\/25 14:08","ticket_invoice_total":null,"ticket_notes_combined":"

03\/07\/2025 14:08 (System)<\/b>Ticket Created<\/p>

08\/07\/2025 11:35 (carly)<\/b>This is now on hold.<\/p>

10\/07\/2025 11:17 (jane)<\/b>Advised client we will be on site for two days, 28th and 29th July <\/p>

29\/07\/2025 12:11 (alan)<\/b>Supply access<\/p>

31\/07\/2025 13:05 (alan)<\/b>Suppply access<\/p>

31\/07\/2025 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/07\/2025.To be in attendance for track and trace testing over two days as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60060","ticket_flag":"0","ticket_reference":"HDT61145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"2916","cs_address_1":"Flat 4","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_title":"Issue with Shower controller.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/07\/25 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

03\/07\/2025 14:50 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 14:51 (carly)<\/b>Access confirmed for 8am Friday 4th July.<\/p>

03\/07\/2025 16:10 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

11\/07\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/07\/2025.Job cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60067","ticket_flag":"0","ticket_reference":"HDT61152","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"KPF | 2nd floor - electrical\/floor power & data box under desk.","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/07\/25 13:37","ticket_invoice_total":null,"ticket_notes_combined":"

04\/07\/2025 13:37 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 13:38 (carly)<\/b>Waiting for confirmation from Alan.<\/p>

11\/07\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/07\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60086","ticket_flag":"0","ticket_reference":"HDT61171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1037","cs_address_1":"Flat 1","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_title":"MDR\/MDR\/17062 - Replacement boiler","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/07\/25 10:51","ticket_invoice_total":null,"ticket_notes_combined":"

10\/07\/2025 10:53 (carly)<\/b>Access requested for Friday 11th July at 8am.<\/p>

10\/07\/2025 11:11 (carly)<\/b>Access confirmed for Friday 11th July.Common parts.<\/p>

14\/07\/2025 07:59 (michaelk)<\/b>Completed boiler installation 2,050 ex vat.<\/p>

14\/07\/2025 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/07\/2025. Completed boiler installation as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60101","ticket_flag":"0","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 3 4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_id":"3075","cs_address_1":"Flat 3","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_contact":"3649","contact_first_name":"Yenssi ","contact_last_name":"McKenzie-Graham ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/07\/25 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/07\/2025.Inspected fault on AC, fault showing as daikin error code u4-01, arranged for air con engineer to attend Air con engineer attended and found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolvedElectrician attended with air con engineer and following fault finding, repaired damage connection to AC unit Tested and reset all AC units and left working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60102","ticket_flag":"0","ticket_reference":"HDT61187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"Carry out ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/07\/25 12:47","ticket_invoice_total":null,"ticket_notes_combined":"

11\/07\/2025 12:47 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 15:49 (jane)<\/b>Waiting on client to confirm if the ITCs are required<\/p>

15\/07\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/07\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60120","ticket_flag":"0","ticket_reference":"HDT61205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3144","cs_address_1":"Chinatown Portfolio ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached - CHINATOWN ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Roofing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"15\/07\/25 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

15\/07\/2025 11:52 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:54 (jane)<\/b>Waiting on client to confirm we can commence the roof clearances next week <\/p>

22\/07\/2025 09:53 (jane)<\/b>Attending to below roofs on Tuesday 22nd July 94 Shaftesbury ave. Access through windows in common parts - Top roof access via loft hatch small step required and screwdriver1 - 3 Horse and Dolphin yard. Rear roof door, key required.4 - 6 Gerrard st. Access through rear door of 2 Gerrard place14-16 Rupert st. Access via 7a Wardour st. Keys 45 B1 Access to roof. (Next visit bring new tie rap)39 Wardour st. Common parts roof door.<\/p>

22\/07\/2025 13:33 (nick)<\/b>(94 Shaftesbury Avenue ) Loft hatch code 5261<\/p>

22\/07\/2025 14:33 (nick)<\/b>(4-6 Gerrard Street ) Zero access from 2 Gerard place ????<\/p>

22\/07\/2025 15:31 (nick)<\/b>(1-3 Horse & Dolphin Yard) I feel ive gone as deep as possible on my own, further down is not nice at all.Also think the tenants need to clear the rubbish properly as falls down the gaps.<\/p>

24\/07\/2025 14:35 (jane)<\/b>For Friday 25th July 15 - 16 Gerrard st. Access from 4 Macclesfield st.15 Lisle st skylight. Access from 36 Gerrard st, 1st floor window.14 Lisle Street - Key 83-B2 - Visual inspection through windowAnd whatever you can do as below :Common parts of 66 Shaftesbury Avenue only gives access to first floor roofs of 66, & 6468 Shaftesbury Avenue Smoke Ventilation opens the top hatch -Key 6B1Long ladder, two-man job.Access to 66, 68, 70, 72, 74, 76, 78, 80 Shaftesbury Av - Key 21-B1 All accesses through 80 Shaftesbury Avenue through common parts through door near Flat 7 fire escape Thanks <\/p>

25\/07\/2025 09:52 (nick)<\/b>(66 Shaftesbury Avenue ) Ive visually inspected lower roof from top floorCleared as much debris from rear hoper but access not easy visual of front of building <\/p>

25\/07\/2025 10:55 (nick)<\/b>(78 Shaftesbury Avenue ) Lost before pics<\/p>

25\/07\/2025 12:01 (nick)<\/b>(14 Lisle Street ) usual taken from inside the building photo not good so not uploaded.<\/p>

25\/07\/2025 15:54 (nick)<\/b>(11 Wardour Street ) This roof is disgusting, Needs rubish items removed one of which is a heavy motor.<\/p>

28\/07\/2025 16:43 (jane)<\/b>For Tuesday 30th July 34 Rupert st. Access via flat 4. - (Vacant Flat)19 Gerrard st. Access through roof door, ladder required. - Keys - 13 B1Second floor window Roof access requires two x engineers 28- 30 Lisle st. Common parts roof hatch, long ladder required.- 2 x engineers 13, 14 Gerrard st and 13a Macclesfield st. Access through roof hatch in the nightclub at 13 Gerrard st.Keys 02 B34 - access through 1, Horse & Dolphin 2nd level door to rear Ladder required<\/p>

26\/08\/2025 14:42 (jane)<\/b>Roofs for Friday 29th August Flat 4, 34 Rupert Street - 26th with keysFlat 4.1, 52 Shaftesbury Avenue - Marco to confirm for Friday 29th -confirmed 11am. Marcos provide accessFlat 3, 58a Shaftesbury Avenue - with keys (do you need to enter any rooms?)Flat 3.03, 8 Gerrard Street - Adriana to confirm for Friday 29th -Time?Fla 3, 11 Gerrard Street Arranging access Flat 2, 9a Wardour Street - no access<\/p>

30\/09\/2025 11:48 (jane)<\/b>Requested access for Tuesday 7th October <\/p>

06\/10\/2025 10:02 (carly)<\/b>Confirmed for Tuesday 7th October,Please collect keys.<\/p>

06\/10\/2025 10:03 (carly)<\/b>24 and 26 Rupert Street - Ring Richard for access. Flat 2, 9a Wardour Street - KEYS NO 45 B1 & 53 B4 22\/24 Wardour Street - KEYS NO 49 B2 & 52 B2 39 Wardour Street - ?? top of the stairs hallway? 36 Gerrard Street - KEYS NO 7 B2<\/p>

14\/10\/2025 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/10\/2025.Six monthly routine gutter maintenance completed - as to list attached - CHINATOWN","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60121","ticket_flag":"0","ticket_reference":"HDT61206","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Tile replacement to toilet area ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/07\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

15\/07\/2025 11:55 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:56 (jane)<\/b>Waiting on client to confirm convenient mornings to attend <\/p>

17\/07\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/07\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60125","ticket_flag":"0","ticket_reference":"HDT61210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Penthouse 36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"96","cs_address_1":"Penthouse","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_title":"To carry out redecoration of boxing and toilet area","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/07\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

15\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 12:39 (carly)<\/b>As per Lilian, this job is now cancelled until further notice.<\/p>

16\/07\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60142","ticket_flag":"0","ticket_reference":"HDT61227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"To remove the bags of sand from 62 SA. No idea where it came from and no one claiming ownership.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/07\/25 13:27","ticket_invoice_total":null,"ticket_notes_combined":"

16\/07\/2025 13:27 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 07:51 (iain)<\/b>Remove 9 bags of sand.Job cancelled half way through.<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/07\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60144","ticket_flag":"0","ticket_reference":"HDT61229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"The outside lights are not working \u00e2\u20ac\u201c please check these and the bulbs in the ground lights need to be replaced as only one is working ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/07\/25 14:16","ticket_invoice_total":null,"ticket_notes_combined":"

16\/07\/2025 14:16 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:20 (jane)<\/b>Requested access for Friday morning 18th July <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:32 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/07\/2025.Recommended a lighting specialist ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60157","ticket_flag":"0","ticket_reference":"HDT61242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"76 & 78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"2988","cs_address_1":"76 & 78 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2988","ticket_title":"To carry out EICR testing to common parts ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/07\/25 14:21","ticket_invoice_total":null,"ticket_notes_combined":"

17\/07\/2025 14:21 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:21 (jane)<\/b>Attending on Friday 18th July <\/p>

17\/07\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/07\/2025.Cancelled by client, they have found the report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60160","ticket_flag":"0","ticket_reference":"HDT61245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Monthly Meter Reads - (July)","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/07\/25 14:57","ticket_invoice_total":null,"ticket_notes_combined":"

17\/07\/2025 14:57 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 08:33 (alan)<\/b>Meter readings <\/p>

31\/07\/2025 14:46 (alan)<\/b>Meter readings <\/p>

31\/07\/2025 15:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/07\/2025.Monthly Meter Reads - (July) completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60163","ticket_flag":"0","ticket_reference":"HDT61248","ticket_client":"2176","client_name":"OCS","ticket_address_1":"6 Kingly Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8HN","cs_id":"3145","cs_address_1":"6 Kingly Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 8HN","ticket_client_site":"3145","ticket_title":"Signage","ticket_contact":"3654","contact_first_name":"James","contact_last_name":"Stroud","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/07\/25 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

18\/07\/2025 10:44 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:47 (carly)<\/b>Iain is aware and will attend today.<\/p>

18\/07\/2025 16:10 (iain)<\/b>Details taken for postbox signage.<\/p>

18\/07\/2025 16:46 (jane)<\/b>Office to order signs <\/p>

28\/07\/2025 14:24 (jane)<\/b>Sent details to Myalls Signs to order new signage <\/p>

01\/08\/2025 16:05 (jane)<\/b>Engineer has new signage <\/p>

06\/08\/2025 16:21 (iain)<\/b>Signage for postboxes.<\/p>

06\/08\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/08\/2025.Supplied and fitted new purpose made signage to post boxes as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60181","ticket_flag":"0","ticket_reference":"HDT61266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PA","cs_id":"1007","cs_address_1":"66 Neal Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PA","ticket_client_site":"1007","ticket_title":"Leak into shop unit","ticket_contact":"3548","contact_first_name":"David","contact_last_name":"McNee","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 12:07","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 12:07 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 12:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/07\/2025. Attended site to investigate a leak into the shop unit. Found to a blocked gully in Flat 1. Unblocked Flushed through and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60182","ticket_flag":"0","ticket_reference":"HDT61267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"344","cs_address_1":"Flat 3.3","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_title":"Leak into Flat 3.3","ticket_contact":"3548","contact_first_name":"David","contact_last_name":"McNee","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 12:11","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 12:11 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 12:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/07\/2025. Attended site to investigate a leak coming into Flat 3.3 Found to be a blocked gully, cleared blockage, flushed through and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60185","ticket_flag":"0","ticket_reference":"HDT61270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"\u00e2\u20ac\u00a2\tHandle to door off of bedroom is broken as is the key and lock ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 13:20 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 13:21 (carly)<\/b>Access requested Tuesday 22nd July at 12pm.<\/p>

21\/07\/2025 14:27 (carly)<\/b>Please ignore this is a duplicate job.<\/p>

22\/07\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/07\/2025.Job already on system ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60188","ticket_flag":"0","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"Shower blocked.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/07\/2025.Attended site to blocked shower Plunged, through pipework, aqua vac and flushed through but is still partially blocked.Arranged for drainage specialist to attend to machine clear blockage leaving clear Received instructions to return as blockage still present, drainage engineers found issue with removing the trap etc to the shower tray Plumber attended and on thorough investigation of the shower tray, confirmed that the tray is cracked. A replacement is required, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60220","ticket_flag":"0","ticket_reference":"HDT61305","ticket_client":"2167","client_name":"Mercers's Company ","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":" PA system for Pineapple Class in SMC - Monday 28th July at 6pm ","ticket_contact":"3630","contact_first_name":"Lynne","contact_last_name":"Henderson","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/07\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

28\/07\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/07\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60237","ticket_flag":"0","ticket_reference":"HDT61322","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"766","cs_address_1":"Flat 4","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_title":"MDR\/JH\/17103 - Replacement of cracked tiles to bathroom en-suite ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"29\/07\/25 14:31","ticket_invoice_total":null,"ticket_notes_combined":"

29\/07\/2025 14:35 (jane)<\/b>Property vacant from Thursday morning 31st July<\/p>

01\/08\/2025 09:12 (iain)<\/b>Tile uplifted for sample but unable to source, tiles are discontinued. Office informed.<\/p>

02\/09\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/08\/2025.Unable to repair flooring, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60286","ticket_flag":"0","ticket_reference":"HDT61371","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_address_1":"8th Floor, Becket House 36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_id":"2932","cs_address_1":"8th Floor, Becket House ","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_title":"Floor sockets are not working","ticket_contact":"3619","contact_first_name":"Anna","contact_last_name":"Scheu","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 10:49","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 10:49 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 16:03 (roy)<\/b>Faulty floor sockets.Temp repair4 sockets in one box, two are working. Ran extension leads from here to feed computers.Another floor box with a double socket also not working.Has power to sockets though.Need 2 double sockets<\/p>

06\/08\/2025 11:33 (roy)<\/b>Returning Thursday at at 7am.Alan said I need to remove socket to get exact size as last one didn't fit<\/p>

07\/08\/2025 07:57 (roy)<\/b>Removed floorbox socket to take to WF and order<\/p>

08\/08\/2025 11:26 (jane)<\/b>3No x floor box sockets on order <\/p>

23\/09\/2025 10:19 (jane)<\/b>Re-attending on 26th September when on site carrying out the PAT testing <\/p>

30\/09\/2025 10:38 (jane)<\/b>Re-attending on Friday 3rd October <\/p>

03\/10\/2025 14:40 (jane)<\/b>Waiting on the client to confirm access <\/p>

04\/11\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 11:34 (carly)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2025 12:04 (carly)<\/b>Confirmed for Friday 28th November at 830am.<\/p>

28\/11\/2025 13:13 (roy)<\/b>With AlanChange sockets<\/p>

03\/12\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025.Replaced floor sockets as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60289","ticket_flag":"0","ticket_reference":"HDT61374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5BP","cs_id":"2255","cs_address_1":"12 Macclesfield Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5BP","ticket_client_site":"2255","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:27 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:29 (carly)<\/b>Access requested Tuesday 19th August 9am.<\/p>

05\/08\/2025 12:23 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:58 (carly)<\/b>This is common parts but need to check if this has already been completed.<\/p>

18\/08\/2025 09:52 (carly)<\/b>No longer needed as per Lilian.<\/p>

18\/08\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.No longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60290","ticket_flag":"0","ticket_reference":"HDT61375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"2652","cs_address_1":"15 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"2652","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:30 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:31 (carly)<\/b>Access requested Tuesday 19th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:40 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60292","ticket_flag":"0","ticket_reference":"HDT61377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15A Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"13","cs_address_1":"15A Gerrard Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:47 (carly)<\/b>Access requested for Wednesday 20th August 9am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:44 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60293","ticket_flag":"0","ticket_reference":"HDT61378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2387","cs_address_1":"Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2387","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:48 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:52 (carly)<\/b>Access requested for Wednesday 20th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60294","ticket_flag":"0","ticket_reference":"HDT61379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"2231","cs_address_1":"Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:53","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:53 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:55 (carly)<\/b>Access requested Wednesday 20th August at 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60295","ticket_flag":"0","ticket_reference":"HDT61380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_id":"114","cs_address_1":"26 Rupert Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:56 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:58 (carly)<\/b>Access requested Thursday 21st August 9am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:46 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60296","ticket_flag":"0","ticket_reference":"HDT61381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"2519","cs_address_1":"Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:59","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:59 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:00 (carly)<\/b>Access requested Thursday 21st August 11am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:47 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60297","ticket_flag":"0","ticket_reference":"HDT61382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"943","cs_address_1":"9 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 12:01","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 12:01 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:03 (carly)<\/b>Access requested Thursday 21st August 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:48 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60300","ticket_flag":"0","ticket_reference":"HDT61385","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1403","cs_address_1":"13 Mercer Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_title":"To help lift a small stage from 12 Mercer Street to Stanford book shop Mercer Walk. - Lynne Henderson budget ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/08\/25 12:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 12:46 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 13:04 (jane)<\/b>Lynne's budget <\/p>

06\/08\/2025 16:22 (iain)<\/b>To move stage then return to put back.<\/p>

06\/08\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/08\/2025.To move stage then return to put back as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60301","ticket_flag":"0","ticket_reference":"HDT61386","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"27 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"512","cs_address_1":"27 Slingsby Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_title":"TV Aerials not working across 27 Slingsby Place ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 14:50 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 14:55 (jane)<\/b>Ward Aerials advised they can attend on Thursday 7th August <\/p>

06\/08\/2025 14:49 (jane)<\/b>Ward Aerials attending on Thursday 7th August <\/p>

08\/08\/2025 09:59 (jane)<\/b>Attended and site informed Aerial Company RAMs are required to enter the roof, awaiting RAMs from the Aerial Co<\/p>

26\/08\/2025 14:29 (jane)<\/b>Ward Aerials can attend on Thursday 4.9.25 between 8-10, RAMs to be approved <\/p>

04\/09\/2025 09:54 (jane)<\/b>Re-booking for Tuesday 23.09.25 8-10am<\/p>

19\/09\/2025 15:06 (jane)<\/b>RAMs resubmitted for Tuesday 23.09.25 8-10am<\/p>

22\/09\/2025 11:43 (carly)<\/b>RAMs not up to scratch as per Sue.Ward Aerials now cancelled.<\/p>

14\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Flat wants SKY Q checked inputs on top floor and found inputs poor, dish is off direction, located dish on flat roof of green building via door on top stairs Management will not allow until RAMs have been sent and a roof inspection has been carried out by others, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Ward Aerials","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60307","ticket_flag":"0","ticket_reference":"HDT61392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2\/3rd Floor Flat 6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"3004","cs_address_1":"2\/3rd Floor Flat ","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/08\/25 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

06\/08\/2025 11:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 11:30 (carly)<\/b>Access requested Thursday 14th August 1pm.<\/p>

08\/08\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/08\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60308","ticket_flag":"0","ticket_reference":"HDT61393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"Replacement shower tray ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/08\/25 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/08\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 13:27 (jane)<\/b>Shower tray on order <\/p>

08\/08\/2025 15:51 (jane)<\/b>Attending Wednesday 14Th Aug<\/p>

08\/08\/2025 15:52 (jane)<\/b>Attending Wednesday 13th August <\/p>

14\/08\/2025 16:45 (jane)<\/b>On going works <\/p>

15\/08\/2025 07:16 (michaelk)<\/b>Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. 8hrs labour 405<\/p>

15\/08\/2025 07:18 (michaelk)<\/b>Attended site to remove the shower waste and to test the drainage. I reported back to Lillian that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. 2hrs labour 105<\/p>

02\/09\/2025 19:48 (michaelk)<\/b>Continued with the shower, enclosure and tiling. 8hrs labour.<\/p>

02\/09\/2025 19:49 (michaelk)<\/b>Completed the installation. 8hrs labour. <\/p>

03\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/08\/2025.Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. Attended site to remove the shower waste and to test the drainage, reported back to client that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. Continued with the shower, enclosure and tilingCompleted the installation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60309","ticket_flag":"0","ticket_reference":"HDT61394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"1743","cs_address_1":"37 Gerrard Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1743","ticket_title":"Flat Iron - \"The handle has fallen off our fridge door and one of the handles for the cupboards over the sink is working itself loose\".","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/08\/25 14:28","ticket_invoice_total":null,"ticket_notes_combined":"

06\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

07\/08\/2025 16:13 (iain)<\/b>Swapped handles from the broken integrated fridge handle with sink unit. Repaired handle and returned to fit to sink unit.<\/p>

07\/08\/2025 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/08\/2025.Swapped handles from the broken integrated fridge handle with sink unit. Repaired handle and returned to fit to sink unit.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60327","ticket_flag":"0","ticket_reference":"HDT61412","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 5 Rupert Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"1202","cs_address_1":"Flat 1","cs_address_2":"5 Rupert Court","cs_town":"London","cs_postcode":"W1D 6DZ","ticket_client_site":"1202","ticket_title":"5 Rupert to repair the frame so that the door lock can be securely fixed. The frame appears to have been forced and splintered. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/08\/25 09:43","ticket_invoice_total":null,"ticket_notes_combined":"

08\/08\/2025 09:43 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 09:44 (carly)<\/b>Access requested Monday 11th August 11am.<\/p>

11\/08\/2025 10:53 (carly)<\/b> Please collect fob from my office.<\/p>

11\/08\/2025 11:48 (travis)<\/b>Attended above entrance gate and secured lock with new screws,Supplied and fitted a London bar to prevent lock being forced off timber frame and packed out electric keep to prevent movement under stress.<\/p>

12\/08\/2025 09:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/08\/2025.Attended above entrance gate and secured lock with new screws, Supplied and fitted a London bar to prevent lock being forced off timber frame and packed out electric keep to prevent movement under stress.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60328","ticket_flag":"0","ticket_reference":"HDT61413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3A Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"3020","cs_address_1":"Flat 3A","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/08\/25 09:54","ticket_invoice_total":null,"ticket_notes_combined":"

08\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 09:55 (carly)<\/b>Access requested Tuesday 12th August 1pm.<\/p>

08\/08\/2025 10:06 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Duplicate.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60352","ticket_flag":"0","ticket_reference":"HDT61437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Repairs to small chipped wood on door frames. Redec kitchen water damaged ceiling.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/08\/25 15:18","ticket_invoice_total":null,"ticket_notes_combined":"

11\/08\/2025 15:18 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:39 (carly)<\/b>This needs to quoted first, Jack will attend to quote on Friday 15th August.<\/p>

12\/08\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Works gone to quote.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60353","ticket_flag":"0","ticket_reference":"HDT61438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Marks on bathroom floor tiles.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/08\/25 15:20","ticket_invoice_total":null,"ticket_notes_combined":"

11\/08\/2025 15:20 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:21 (carly)<\/b>Access requested Tuesday 12th August 11am.<\/p>

11\/08\/2025 15:34 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Job no longer needed as per Lilian.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60356","ticket_flag":"0","ticket_reference":"HDT61441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Townhouse 38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"363","cs_address_1":"Townhouse","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_title":"Broken toilet seat.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/08\/25 11:15","ticket_invoice_total":null,"ticket_notes_combined":"

12\/08\/2025 11:15 (System)<\/b>Ticket Created<\/p>

12\/08\/2025 11:18 (carly)<\/b>Tenant should be home for access if not please use keys.<\/p>

12\/08\/2025 11:45 (carly)<\/b>Only lock the same locks the tenant has locked.<\/p>

12\/08\/2025 15:05 (travis)<\/b>Attended and temporary fixed existing toilet seat and a replacement is on order.<\/p>

12\/08\/2025 15:25 (jane)<\/b>New toilet seat on order - 2\/5 days lead-time <\/p>

12\/08\/2025 15:26 (jane)<\/b>New toilet seat on order - 2\/5 days lead-time - Email Sent<\/b><\/p>

19\/08\/2025 12:02 (carly)<\/b>Access requested Friday 22nd August at 9am.<\/p>

20\/08\/2025 08:23 (jane)<\/b>Confirmed access for Friday 22nd August at 9am Please use keys if tenant is not in.<\/p>

22\/08\/2025 09:43 (travis)<\/b>Collection of toilet seat,Attended above property with keys,Removed old seat,cleaned toilet and fitted new seat.<\/p>

22\/08\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/08\/2025.Attended and temporary fixed existing toilet seat and a replacement is on order.Collection of toilet seat, Attended above property with keys, Removed old seat, cleaned toilet and supplied and fitted new special order toilet seat.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60363","ticket_flag":"0","ticket_reference":"HDT61448","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"118 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"To replace 4 lights in the top floor common area 118 Long acre. 2 need to be emergency lights ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/08\/25 10:18","ticket_invoice_total":null,"ticket_notes_combined":"

13\/08\/2025 10:18 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 14:36 (alan)<\/b>Replace 4 faulty emergency light fittings in common parts <\/p>

19\/08\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Replaced 4No x faulty emergency light fittings in common parts leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60388","ticket_flag":"0","ticket_reference":"HDT61473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"304","cs_address_1":"Flat 2","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_title":"To attend to issue with fan and light above hob - For 9am on Friday morning 15th August ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/08\/25 11:11","ticket_invoice_total":null,"ticket_notes_combined":"

14\/08\/2025 11:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 11:14 (roy)<\/b>Power ok nowReplaced bulbs and cleaned grease but filter cover needs replacing <\/p>

15\/08\/2025 13:36 (jane)<\/b>Power ok now Replaced bulbs and cleaned grease but filter cover needs replacing, will order a replacement - Email Sent<\/b><\/p>

23\/09\/2025 10:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025.Replaced bulbs and cleaned grease filter ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60389","ticket_flag":"0","ticket_reference":"HDT61474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various Properties ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2964","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2964","ticket_title":"To carry out meter reads for August 2025","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/08\/25 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

14\/08\/2025 11:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:50 (alan)<\/b>Meter readings <\/p>

22\/08\/2025 15:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/08\/2025.Meter reads for August 2025 completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60394","ticket_flag":"0","ticket_reference":"HDT61479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Townhouse 38 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"363","cs_address_1":"Townhouse","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_title":"To carry out PAT testing for Friday 15th August","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/08\/25 13:05","ticket_invoice_total":null,"ticket_notes_combined":"

14\/08\/2025 13:05 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 11:02 (jane)<\/b>Tenant would not give access, reported back findings <\/p>

20\/08\/2025 08:24 (jane)<\/b>For Friday 22nd August at 9am (Travis is attending to another job there too)<\/p>

22\/08\/2025 15:50 (roy)<\/b>Pat test<\/p>

22\/08\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/08\/2025.PAT testing completed and certificate sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60403","ticket_flag":"0","ticket_reference":"HDT61488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1470","cs_address_1":"Flat 2","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_title":"To carry out full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"15\/08\/25 09:11","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 09:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 09:12 (jane)<\/b>Requested access for Tuesday morning 19th August <\/p>

18\/08\/2025 10:39 (jane)<\/b>Confirmed For Tuesday morning 19th August - collect keys and but knock first <\/p>

21\/08\/2025 08:33 (michaelk)<\/b>Completed alarm and plumbing check. 35<\/p>

21\/08\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Completed alarm and plumbing checks ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60405","ticket_flag":"0","ticket_reference":"HDT61490","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"3155","cs_address_1":"Mercer Walk ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3155","ticket_title":"To investigate leaking point of use heater cleaner cupboard ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/08\/25 09:18","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 09:18 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 08:17 (roy)<\/b>Needs new water heater.Disconnected power supply as leaking onto electricsQuote required <\/p>

18\/08\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/08\/2025.On inspection found needs new water heater. Disconnected power supply as leaking onto electrics Quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60409","ticket_flag":"0","ticket_reference":"HDT61494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"995","cs_address_1":"21a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_title":"Please arrange for Travis to assist with removal of items 1st thing Monday morning at 8am - 18th August - Office ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/08\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 09:23 (carly)<\/b>Now moved to Thursday 21st August.<\/p>

20\/08\/2025 15:45 (jane)<\/b>Waiting on client to confirm another day <\/p>

27\/08\/2025 12:21 (carly)<\/b>Access requested Monday 1st September at 9am<\/p>

27\/08\/2025 12:49 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

27\/08\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60412","ticket_flag":"0","ticket_reference":"HDT61497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Townhouse 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"506","cs_address_1":"Townhouse","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"506","ticket_title":"To carry out PAT testing on Monday 18th August","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/08\/25 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 14:02 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 12:23 (roy)<\/b>Pat test<\/p>

18\/08\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/08\/2025.PAT testing completed and certificate sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60501","ticket_flag":"0","ticket_reference":"HDT61586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1128","cs_address_1":"Flat 7","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_title":"To carry out PAT test.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/08\/25 16:40","ticket_invoice_total":null,"ticket_notes_combined":"

18\/08\/2025 16:40 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 13:16 (carly)<\/b>Access requested Wednesday 10th September.<\/p>

24\/09\/2025 10:19 (carly)<\/b>Access requested Tuesday 30th September.<\/p>

29\/09\/2025 11:41 (carly)<\/b>Access confirmed for Tuesday 30th September.When Roy is in Flat 7, can he confirm that the flat does not use gas.<\/p>

29\/09\/2025 13:16 (carly)<\/b>Please access with codes as before.<\/p>

30\/09\/2025 14:07 (roy)<\/b>Pat test<\/p>

30\/09\/2025 14:07 (roy)<\/b>Pat test<\/p>

30\/09\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/09\/2025.PAT testing completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60503","ticket_flag":"0","ticket_reference":"HDT61588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"To carry out PAT test.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/08\/25 16:45","ticket_invoice_total":null,"ticket_notes_combined":"

18\/08\/2025 16:45 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:28 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/09\/2025.PAT testing completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60506","ticket_flag":"0","ticket_reference":"HDT61591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1497","cs_address_1":"Flat 3","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_title":"To carry out PAT test.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/08\/25 16:48","ticket_invoice_total":null,"ticket_notes_combined":"

18\/08\/2025 16:48 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 14:28 (roy)<\/b>Pat test<\/p>

05\/09\/2025 15:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/09\/2025.PAT testing completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60508","ticket_flag":"0","ticket_reference":"HDT61593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"974","cs_address_1":"Flat 1","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/08\/25 09:27","ticket_invoice_total":null,"ticket_notes_combined":"

19\/08\/2025 09:27 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:29 (carly)<\/b>Access requested Tuesday 26th August 9am.<\/p>

26\/08\/2025 10:18 (carly)<\/b>Access requested Monday 1st September at 9am.<\/p>

01\/09\/2025 11:26 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

03\/09\/2025 11:09 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/09\/2025.Duplicate","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60509","ticket_flag":"0","ticket_reference":"HDT61594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 1a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"1543","cs_address_1":"Flat 2","cs_address_2":"1a Gerrard Place ","cs_town":"London","cs_postcode":"W1D 5PA","ticket_client_site":"1543","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/08\/25 09:30","ticket_invoice_total":null,"ticket_notes_combined":"

19\/08\/2025 09:30 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:33 (carly)<\/b>Access requested Tuesday 26th August 10:30am.<\/p>

26\/08\/2025 10:19 (carly)<\/b>Access requested Monday 1st September at 10:30am<\/p>

01\/09\/2025 11:25 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

08\/09\/2025 13:29 (carly)<\/b>Access requested Wednesday 10th September 9am.<\/p>

10\/09\/2025 12:45 (carly)<\/b>Mike K now attending on Thursday 11th September.<\/p>

16\/09\/2025 07:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

16\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60510","ticket_flag":"0","ticket_reference":"HDT61595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"694","cs_address_1":"Flat 3","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"694","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/08\/25 09:37","ticket_invoice_total":null,"ticket_notes_combined":"

19\/08\/2025 09:37 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:38 (carly)<\/b>Access requested Tuesday 26th August 12pm<\/p>

26\/08\/2025 10:20 (carly)<\/b>Access requested Monday 1st September at 12pm.<\/p>

29\/08\/2025 11:08 (carly)<\/b>Access now requested for Thursday 11th September.<\/p>

02\/09\/2025 20:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

02\/09\/2025 20:00 (michaelk)<\/b>Completed full compliance testing 185<\/p>

03\/09\/2025 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/09\/2025.Full gas compliance testing and PAT testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60529","ticket_flag":"0","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9B 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3128","cs_address_1":"Flat 9B","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/08\/25 14:18","ticket_invoice_total":null,"ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Carried out list of snagging works Supplied and fitted new sensors to all wardrobe lights Overhauled wardrobe hinges to bedroom two Supplied and fitted new shower seal to shower Supplied and fitted new shower hose to ensuite bathroom Made good and cleaned shower wall grout Unblocked basin to Ensuite two Reinstated toilet seat to Ensuite twoReinstated sockets Hang TV on wallSupplied new remote control Removed items left previous tenant Repaired main door and internal doors and handles Repairs to kitchen cabinet Repaired lounge cupboard knobs Repaired fridge freezer at base etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60532","ticket_flag":"0","ticket_reference":"HDT61617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Unit 1 (Sidequest) has reported an issue with their door front door handle.","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/08\/25 09:13","ticket_invoice_total":null,"ticket_notes_combined":"

21\/08\/2025 09:13 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:26 (iain)<\/b>Repairs to door handles.<\/p>

21\/08\/2025 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Repairs to door handles completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60537","ticket_flag":"0","ticket_reference":"HDT61622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/08\/25 14:12","ticket_invoice_total":null,"ticket_notes_combined":"

21\/08\/2025 14:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:22 (iain)<\/b>List of works.<\/p>

22\/08\/2025 15:24 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) All jobs complete but-Don't know what they mean by outlets.Dishwasher racks need replacing.Pull rods for drapes need ordering.Drapes need dry cleaning, tennant was going to spek to client.<\/p>

22\/08\/2025 15:49 (alan)<\/b>1. Cooker hood new light needs to be ordered 2. Under cupboard light not working. New fitting needs to be ordered 3. Light in bedroom 2 wardrobe not working. New sensor for light needs to be order 4. Outside lights in floor of balcony not working. All 7 fittings needs replacing due to fittings are faulty and parts not available Please let me know if quote is needed ?<\/p>

27\/08\/2025 13:34 (jane)<\/b>Window curtain rods on order <\/p>

28\/08\/2025 09:35 (jane)<\/b>Racks on order for dishwasher <\/p>

03\/09\/2025 11:51 (jane)<\/b>Electrical parts on order <\/p>

12\/09\/2025 10:33 (jane)<\/b>Requested access for Monday morning 15th September to Flat C <\/p>

15\/09\/2025 11:12 (carly)<\/b>Access requested for Iain on Tuesday 16th September at 9amand Alan on Friday 19th September at 1pm.<\/p>

24\/09\/2025 09:18 (jane)<\/b>Requested access for Friday morning 26th September <\/p>

24\/09\/2025 10:02 (jane)<\/b>Access requested for Monday morning 29th September<\/p>

26\/09\/2025 15:39 (jane)<\/b>Access confirmed for Monday morning 29th September - use management keys <\/p>

29\/09\/2025 16:00 (iain)<\/b>Dishwasher racks and wands.<\/p>

29\/09\/2025 16:00 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) New shower head holder and bin cupboard to source and order.<\/p>

30\/09\/2025 10:21 (jane)<\/b>New shower head holder and bin cupboard to source and order. - Email Sent<\/b><\/p>

30\/09\/2025 15:02 (alan)<\/b>Repair lights in bedroom wardrobe and install new sensor to RHS wardrobe in main bedroom <\/p>

01\/10\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/10\/2025.List of repairs completed Supplied pull rods for drapes Supplied and fitted new special order dishwasher racks\/baskets (top and bottom)Replaced under cupboard lights in kitchen Supplied and fitted new sensors for wardrobe lights Replaced cooker hood light with new to match Re-balanced washing machine Repaired wardrobe drawers Repaired toilet seats Refixed brackets and knob for shower and bidet Re-tightened coat hooks Adjusted kitchen doors Repaired various doors etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60581","ticket_flag":"0","ticket_reference":"HDT61666","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"The tenant is complaining about a water staining issue in the toilets area","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/08\/25 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

27\/08\/2025 11:54 (System)<\/b>Ticket Created<\/p>

27\/08\/2025 11:56 (jane)<\/b>For Thursday morning 28th August with Anthony Kilbey <\/p>

29\/08\/2025 07:35 (roy)<\/b>Cleared two blocked outletsPlus ease and adjusted door<\/p>

29\/08\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/08\/2025.Cleared two blocked outlets leaving flowing freely ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60599","ticket_flag":"0","ticket_reference":"HDT61684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"69","cs_address_1":"58 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"69","ticket_title":"Yeung Cheng Restaurant, 58 Shaftesbury Avenue - Gutter issue - Important for 10am on Monday 1st September ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/08\/25 13:04","ticket_invoice_total":null,"ticket_notes_combined":"

29\/08\/2025 13:04 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 11:08 (travis)<\/b>Attended and gained access to tear of building,Removed plastic chain link panels and cleaned blocked sections of plastic guttering of congealed cooking oils,Flushed through and refitted chain link with zip ties.Bagged up oils and fat and removed from site\/disposed off.<\/p>

02\/09\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/09\/2025.Attended and gained access to rear of building, Removed plastic chain link panels and cleaned blocked sections of plastic guttering of congealed cooking oils, Flushed through and refitted chain link with zip ties. Bagged up oils and fat and removed from site\/disposed off.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60603","ticket_flag":"0","ticket_reference":"HDT61688","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"975","cs_address_1":"Flat 2.2","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_title":"MDR\/JH\/17146 - Repair or replacement washer\/dryer","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"29\/08\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

29\/08\/2025 15:06 (jane)<\/b>Instructed Repair Aid to order new Hotpoint washer dryer<\/p>

09\/09\/2025 10:19 (carly)<\/b>Emailed Repair Aid for update.<\/p>

09\/09\/2025 10:42 (carly)<\/b>Repair Aid requested access for Thursday 11th September.<\/p>

09\/09\/2025 11:02 (carly)<\/b>Confirmed by Tenant for Thursday 11th September but will need to be completed by 11-1130am due to work.<\/p>

11\/09\/2025 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/09\/2025.MDR\/JH\/17146 - Replacement washer\/dryer completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60604","ticket_flag":"0","ticket_reference":"HDT61689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"639","cs_address_1":"36 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_title":"Main door issues.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/09\/25 09:38","ticket_invoice_total":null,"ticket_notes_combined":"

01\/09\/2025 09:38 (System)<\/b>Ticket Created<\/p>

01\/09\/2025 11:17 (roy)<\/b>Code for access or keyBoth working fineMust hear a beep when pressing the numbers.I believe tenants not pushing buttons correctly as I failed a few times.When beeps then working fine<\/p>

02\/09\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/09\/2025.Code for access or key both working fine Must hear a beep when pressing the numbers. We believe tenants not pushing buttons correctly as we failed a few times. When beeps then working fine","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60621","ticket_flag":"0","ticket_reference":"HDT61706","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1262","cs_address_1":"Flat 2","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1262","ticket_title":"Leak from bathroom basin.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 09:26","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 09:26 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 09:30 (carly)<\/b>Please call Adrian for access.<\/p>

04\/09\/2025 07:24 (michaelk)<\/b>Attended site to repair leak to the basin taps. Installed new o-ring and left in full working order. 1hr labour 55<\/p>

04\/09\/2025 08:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/09\/2025.Attended site to repair leak to the basin taps. Installed new o-ring and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60626","ticket_flag":"0","ticket_reference":"HDT61711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3159","cs_address_1":"Flat 1 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3159","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:27 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:28 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60627","ticket_flag":"0","ticket_reference":"HDT61712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3160","cs_address_1":"Flat 2 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3160","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:30 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:32 (carly)<\/b>Access requested Thursday 11th September at 10:30am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60628","ticket_flag":"0","ticket_reference":"HDT61713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 3 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3161","cs_address_1":"Flat 3 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3161","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:33","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:33 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:36 (carly)<\/b>Access requested Thursday 11th September 12pm<\/p>

09\/09\/2025 09:29 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60629","ticket_flag":"0","ticket_reference":"HDT61714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3162","cs_address_1":"Flat 4 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3162","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:38 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:40 (carly)<\/b>Access requested Thursday 11th September 1:30pm<\/p>

09\/09\/2025 09:33 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60630","ticket_flag":"0","ticket_reference":"HDT61715","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3163","cs_address_1":"Flat 6 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3163","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:41","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:41 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:43 (carly)<\/b>Access requested Thursday 11th September 3pm.<\/p>

09\/09\/2025 09:34 (carly)<\/b>(Ticket Closed)<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60631","ticket_flag":"0","ticket_reference":"HDT61716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_id":"3164","cs_address_1":"Flat 2 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3164","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:51 (carly)<\/b>Access requested Friday 12th September 9am.<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60632","ticket_flag":"0","ticket_reference":"HDT61717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 3 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_id":"3165","cs_address_1":"Flat 3 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3165","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:52 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:54 (carly)<\/b>Access requested Friday 12th September 10:30am<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60633","ticket_flag":"0","ticket_reference":"HDT61718","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_id":"3166","cs_address_1":"Flat 4 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3166","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:55 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:57 (carly)<\/b>Access requested Friday 12th September 12pm.<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60634","ticket_flag":"0","ticket_reference":"HDT61719","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_id":"3167","cs_address_1":"Flat 6 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3167","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:59","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:59 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 12:02 (carly)<\/b>Access requested Friday 12th September at 1:30pm<\/p>

09\/09\/2025 09:38 (carly)<\/b>(Ticket Closed)<\/p>

17\/09\/2025 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60637","ticket_flag":"0","ticket_reference":"HDT61722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1193","cs_address_1":"Flat 3","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_title":"To carry out full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"03\/09\/25 16:11","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 16:11 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:12 (jane)<\/b>Requested access for Friday afternoon 5th September <\/p>

04\/09\/2025 08:45 (jane)<\/b>For Friday afternoon 5th September, take keys but knock first <\/p>

09\/09\/2025 08:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/09\/2025.Full gas compliance testing completed and certificates sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60638","ticket_flag":"0","ticket_reference":"HDT61723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1384","cs_address_1":"Flat 2","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1384","ticket_title":"To carry out full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 16:20","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 16:20 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 16:21 (jane)<\/b>Requested access for Friday afternoon 5th September <\/p>

04\/09\/2025 08:45 (jane)<\/b>For Friday afternoon 5th September, take keys but knock first <\/p>

09\/09\/2025 08:49 (michaelk)<\/b>Completed compliance testing 145<\/p>

09\/09\/2025 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/09\/2025.Full gas compliance testing completed and certificates sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60646","ticket_flag":"0","ticket_reference":"HDT61731","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2951","cs_address_1":"Becket House","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_title":"To carry out PAT testing - 8am - Friday 12th September - 3rd Floor ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/09\/25 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

04\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 10:28 (carly)<\/b>Now confirmed for Friday 26th September as per Steve. Tenant will be home to provide access.<\/p>

26\/09\/2025 14:28 (roy)<\/b>Unable to turn off 75 monitors75 xtn leads 75 modems Need to arrange out of hoursDue to people working at their stations.These people sometimes work u til 2am<\/p>

03\/10\/2025 10:14 (roy)<\/b>Complete pat test<\/p>

03\/10\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025. Carried out PAT and issued certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60652","ticket_flag":"0","ticket_reference":"HDT61737","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"7-13 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"3170","cs_address_1":"7-13 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_title":"To carry out EICR ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/09\/25 16:38","ticket_invoice_total":null,"ticket_notes_combined":"

04\/09\/2025 16:38 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Works under one job 27 Slingsby Place ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60653","ticket_flag":"0","ticket_reference":"HDT61738","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3131","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_title":"PAT testing ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/09\/25 09:16","ticket_invoice_total":null,"ticket_notes_combined":"

05\/09\/2025 09:16 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 08:43 (roy)<\/b>Various properties pat test<\/p>

23\/09\/2025 09:53 (jane)<\/b>List of properties completed on 16th September, Becket House, 36 Old Jewry booked in for 26th September <\/p>

26\/09\/2025 14:19 (roy)<\/b>Pat test <\/p>

26\/09\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.List of properties PAT testing as instructed and reports sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60663","ticket_flag":"0","ticket_reference":"HDT61748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"135","cs_address_1":"Flat 5","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_title":" Fire chain broken","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/09\/25 10:20","ticket_invoice_total":null,"ticket_notes_combined":"

05\/09\/2025 10:20 (System)<\/b>Ticket Created<\/p>

05\/09\/2025 10:22 (carly)<\/b>Vacant property, please use keys.<\/p>

05\/09\/2025 16:30 (iain)<\/b>Supplied and fitted 2 Perko door closers.<\/p>

09\/09\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/09\/2025.Supplied and fitted 2No Perko door closers as required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60665","ticket_flag":"0","ticket_reference":"HDT61750","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"MDR\/JH\/17150 - Allbirds - Rubbish removal ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"05\/09\/25 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

08\/09\/2025 20:01 (roy)<\/b>Remo e rubbish into foyer and take heavy chairs to Shelton St<\/p>

09\/09\/2025 17:51 (travis)<\/b>Clearance.<\/p>

10\/09\/2025 16:30 (travis)<\/b>Shop clearance.<\/p>

10\/09\/2025 21:36 (roy)<\/b>Assist with shop unit<\/p>

10\/09\/2025 21:36 (roy)<\/b>Take items to wembly<\/p>

11\/09\/2025 22:01 (travis)<\/b>Shop clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:18 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 10:19 (iain)<\/b>Clearance.<\/p>

12\/09\/2025 13:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.MDR\/JH\/17150 - Allbirds - Rubbish removal completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Nick Carver<\/br>Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60670","ticket_flag":"0","ticket_reference":"HDT61755","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"90-98 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_id":"3074","cs_address_1":"90-98 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EA","ticket_client_site":"3074","ticket_title":"Water Meter Readings.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/09\/25 14:15","ticket_invoice_total":null,"ticket_notes_combined":"

08\/09\/2025 14:15 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 14:16 (carly)<\/b>Alan is aware and will attend Thursday 10th September.<\/p>

12\/09\/2025 14:50 (alan)<\/b>Take water meter readings and upload to etainabl Please not water meter list for 62 Shaftesbury Ave could not be found <\/p>

12\/09\/2025 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.Take water meter readings and upload to etainabl Please note water meter list for 62 Shaftesbury Ave could not be found","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60672","ticket_flag":"0","ticket_reference":"HDT61757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"138","cs_address_1":"Flat 5","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_title":"Various Work","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/09\/25 10:25","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2025 10:25 (System)<\/b>Ticket Created<\/p>

09\/09\/2025 10:26 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

10\/09\/2025 12:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

11\/09\/2025 11:20 (jane)<\/b>Requested access for Tuesday 16th September at 9am <\/p>

15\/09\/2025 09:52 (carly)<\/b>Tenant has confirmed access for Tuesday 16th September.<\/p>

15\/09\/2025 10:01 (carly)<\/b>Please collect keys but knock before entering.<\/p>

16\/09\/2025 12:17 (travis)<\/b>List of works,Realignment of fridge and repairs to all doors and drawers fitting metal plates back to edges,Engineered floor repairs,Metal plinth repairs and refitting.<\/p>

17\/09\/2025 08:12 (michaelk)<\/b>Attended site and fitted a new towel rail element to the bathroom towel rail. 2hrs labour plus parts, total 187.78 ex vat.Note; left instructions with the tenant.<\/p>

17\/09\/2025 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/09\/2025.List of works completed Realignment of fridge and repairs to all doors and drawers fitting metal plates back to edges, Engineered floor repairs, Metal plinth repairs and refitting.Supplied and fitted a new towel rail element to the bathroom towel rail","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60673","ticket_flag":"0","ticket_reference":"HDT61758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"40","cs_address_1":"Flat 1","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"40","ticket_title":"Flat 1, 36a Wellington Street - Washing Machine Issues","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/09\/25 10:34","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2025 10:34 (System)<\/b>Ticket Created<\/p>

09\/09\/2025 10:35 (carly)<\/b>Awaiting access confirmation.<\/p>

09\/09\/2025 10:59 (carly)<\/b>Serviced apartments, Christina to send code.<\/p>

09\/09\/2025 11:26 (carly)<\/b>The code is: Front Door 7019Flat code: 2378*<\/p>

09\/09\/2025 13:14 (roy)<\/b>Removed child lockCleaned filterTested all ok<\/p>

09\/09\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/09\/2025.Removed child lock, cleaned filter Tested all ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60676","ticket_flag":"0","ticket_reference":"HDT61761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"79 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"21","cs_address_1":"79 St Martins Lane","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_title":"Could you please instruct electrician to investigate the electrical cupboard \u00e2\u20ac\u201c to ensure that the cupboard is safe","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/09\/25 15:18","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2025 15:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 12:48 (alan)<\/b>Look at lighting faults in main room, order replacement lamp holder for main light and order new switch panel<\/p>

23\/09\/2025 11:59 (jane)<\/b>Inspected lighting faults in main room, ordered replacement lamp holder for main light and ordered new switch panel<\/p>

26\/09\/2025 07:27 (alan)<\/b>Return to site and replace 2 broken lights in common parts <\/p>

01\/10\/2025 13:24 (alan)<\/b>See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up <\/p>

01\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/10\/2025.See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60680","ticket_flag":"0","ticket_reference":"HDT61765","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercers Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"To move items to Twickenham - Lynne's budget - For Friday 12th September ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/09\/25 16:30","ticket_invoice_total":null,"ticket_notes_combined":"

10\/09\/2025 16:30 (System)<\/b>Ticket Created<\/p>

11\/09\/2025 10:06 (jane)<\/b>For 12th September - Note from Lynne My number to call when they are nearby is 07810121196. Ill be at the school for 11am tomorrow unless I hear otherwise.<\/p>

12\/09\/2025 15:12 (travis)<\/b>Moving items to storage.<\/p>

16\/09\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>

24\/09\/2025 14:02 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/09\/2025 14:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.Removal works completed as instructed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60681","ticket_flag":"0","ticket_reference":"HDT61766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"1575","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"Report of poor lighting in the stairwell leading to the roof please. The tenant reports it is very dim. Access is via Opium. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/09\/25 15:53","ticket_invoice_total":null,"ticket_notes_combined":"

11\/09\/2025 15:53 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 17:07 (alan)<\/b>Replace faulty emergency light fitting 3rd floor by fire exit door <\/p>

17\/09\/2025 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/09\/2025.Replaced faulty emergency light fitting 3rd floor by fire exit door leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60688","ticket_flag":"0","ticket_reference":"HDT61773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"185","cs_address_1":"Flat 3.1","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_title":"Leak into flat 3.1","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/09\/25 15:46","ticket_invoice_total":null,"ticket_notes_combined":"

14\/09\/2025 15:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2025 18:27 (roy)<\/b>Leak into 3.1 from 4.1.No access into 3.1 but did send a video of the leak.Unable to access gulley outlet. Strong possibility it is the outlet but also need to check shower.Silicone looks okNTR monday <\/p>

15\/09\/2025 09:43 (carly)<\/b>Access requested for today Monday 15th September.<\/p>

16\/09\/2025 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/09\/2025.Emergency call-out to leak into 3.1 from 4.1. No access into 3.1 but did send a video of the leak. Unable to access gulley outlet. Strong possibility it is the outlet but also need to check shower, need to return to investigate further ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60689","ticket_flag":"0","ticket_reference":"HDT61774","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"609","cs_address_1":"34 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_title":"Another new lock required urgent\/today.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/09\/25 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

15\/09\/2025 09:57 (System)<\/b>Ticket Created<\/p>

15\/09\/2025 09:58 (carly)<\/b>Access requested for this morning Monday 15th September.<\/p>

15\/09\/2025 10:48 (carly)<\/b>Anthony will meet the engineer on site with keys.<\/p>

15\/09\/2025 11:28 (roy)<\/b>Visited site and found 2 emergency doors.One had a key for access one side and push bar the other but Anthony said we don't lock these doors.I reminded him the tenant can get access with a key but he said no.The other door is a break glass with mag lock on one side onlyAborted job<\/p>

16\/09\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/09\/2025.Visited site and found 2 emergency doors. One had a key for access one side and push bar the other, client advised we do not lock these doors. The other door is a break glass with mag lock on one side only Aborted job","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60703","ticket_flag":"0","ticket_reference":"HDT61788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"578","cs_address_1":"Flat 2","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"578","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/09\/25 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

16\/09\/2025 11:31 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:33 (carly)<\/b>Access requested Thursday 9th October 9am.<\/p>

24\/09\/2025 10:45 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

10\/10\/2025 05:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025. Carried out a full gas compliance testing to the property and issued certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60704","ticket_flag":"0","ticket_reference":"HDT61789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"3018","cs_address_1":"Flat 5 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/09\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

16\/09\/2025 11:35 (System)<\/b>Ticket Created<\/p>

16\/09\/2025 11:36 (carly)<\/b>Access requested Thursday 9th October 10:30am.<\/p>

24\/09\/2025 10:46 (carly)<\/b>As per Christina please enter with keys but knock first.<\/p>

10\/10\/2025 05:27 (michaelk)<\/b>Completed compliance testing 145<\/p>

10\/10\/2025 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025. Carried out a full gas compliance testing to the property and issued certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60712","ticket_flag":"0","ticket_reference":"HDT61797","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"20-22 Shelton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_id":"1633","cs_address_1":"20-22 Shelton Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_title":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/09\/25 16:36","ticket_invoice_total":null,"ticket_notes_combined":"

17\/09\/2025 16:36 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:55 (jane)<\/b>Requires 2No engineers <\/p>

18\/09\/2025 11:39 (jane)<\/b>Requesting access for Monday morning 22nd September <\/p>

22\/09\/2025 14:58 (roy)<\/b>With Alan<\/p>

24\/09\/2025 07:27 (alan)<\/b>Investigate power fault to footfall camera power supply Report back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV <\/p>

24\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/09\/2025.Investigated power fault to footfall camera power supply Reported back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60715","ticket_flag":"0","ticket_reference":"HDT61800","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"To supply and install non-slip matting to roof area adjacent to exit door from kitchen ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 10:57","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 10:57 (System)<\/b>Ticket Created<\/p>

02\/10\/2025 10:12 (alan)<\/b>Supply and install an slip matting to roof area<\/p>

02\/10\/2025 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/10\/2025.Supplied and installed an slip matting to roof area as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60716","ticket_flag":"0","ticket_reference":"HDT61801","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"To attend to leaking 4\" soil stack on roof ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 11:06","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 11:06 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 11:08 (jane)<\/b>Speak to Michael for more information <\/p>

02\/10\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.No leak present ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60718","ticket_flag":"0","ticket_reference":"HDT61803","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_id":"397","cs_address_1":"2 Gerrard Place ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_title":"Engineer as soon as possible to 2 Gerrard Place (basement). They report the toilet door won't open due to the lock.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 13:08","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 13:08 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:06 (iain)<\/b>Gained access to toilet door, removed handles and lock, repaired and reinstated.<\/p>

18\/09\/2025 16:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/09\/2025.Gained access to toilet door, removed handles and lock, repaired and reinstated.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60720","ticket_flag":"0","ticket_reference":"HDT61805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44b Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1233","cs_address_1":"44b Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_title":"To locate a water stopcock for the flats ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 15:20","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 15:20 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 08:51 (michaelk)<\/b>Attended site to investigate the mains water isolation position, feeding the 3rd floor flats. The isolation points for 44b offices was clearly found and confirmed inside the gas meter cupboard, with the meter locations in the street. We attempted to trace down the pipework from the flats and did find riser cupboards located on the 3rd floor stairwell, however these pipes weren't labelled. These pipes could potentially be the three gas and water supplies feeding the flats, as i believe flats 1 and 2 are linked. I waited for the ground floor restaurant to be occupied and attended their basement kitchens to look for any valves. We did find a mains water supply feeding their hot water plant, however the pipework was fed through a wall with no valves or branches. In the street there is a large manhole cover, that could house a valve but I would imagine that it would isolate all of the water to the restaurant and flats. Note; if we could access the flats, I potentially could pinpoint the correct pipes running through the 3rd floor risers.3hrs labour 155<\/p>

01\/10\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2025 13:05 (carly)<\/b>Tenant will be able to provide on 15 or 16 October from 9:00.<\/p>

14\/10\/2025 10:01 (carly)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2025 10:03 (carly)<\/b>Confirmed for Wednesday 15th October 1pm, tenant to provide access.<\/p>

20\/10\/2025 08:52 (michaelk)<\/b>Attended site to gain access into the flats to identify the mains supply pipework. I went upto the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof).Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.2hrs labour 105<\/p>

20\/10\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.Attended site to gain access into the flats to identify the mains supply pipework. I went up to the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof). Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60723","ticket_flag":"0","ticket_reference":"HDT61808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"1302","cs_address_1":"38 Tavistock Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_title":"To check wall light between ground and 1st floor.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 16:11","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 16:11 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:19 (jane)<\/b>Attending on 19th September <\/p>

22\/09\/2025 05:50 (alan)<\/b>Order replacement lamps for lights <\/p>

23\/09\/2025 11:55 (jane)<\/b>Ordered replacement lamps for lights - Email Sent<\/b><\/p>

26\/09\/2025 14:22 (alan)<\/b>Replace blown lamps in common parts as needex<\/p>

26\/09\/2025 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Replace all blown lamps in common parts leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60726","ticket_flag":"0","ticket_reference":"HDT61811","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Monthly Meter Reads - (September)","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/09\/25 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

19\/09\/2025 14:50 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 07:26 (alan)<\/b>Meter readings <\/p>

30\/09\/2025 15:09 (alan)<\/b>Meter readings <\/p>

30\/09\/2025 15:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/09\/2025.Monthly Meter Reads - (September) completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60733","ticket_flag":"0","ticket_reference":"HDT61818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"33 Cranbourn Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"761","cs_address_1":"33 Cranbourn Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_title":"MDR\/JH\/17161 - To replace 3No wall lights to the common parts ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/09\/25 11:50","ticket_invoice_total":null,"ticket_notes_combined":"

22\/09\/2025 11:56 (carly)<\/b>Jane to order parts.<\/p>

25\/09\/2025 15:37 (jane)<\/b>3No x wall-lights on order - 5 day lead-time <\/p>

03\/10\/2025 15:42 (jane)<\/b>Wall-lights arrived, no access required, common parts <\/p>

03\/10\/2025 15:49 (jane)<\/b>Attending on Tuesday 7th October to fit new wall lights to common parts <\/p>

13\/10\/2025 07:33 (alan)<\/b>Quoted works <\/p>

13\/10\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025. Carried out quotation MDR\/JH\/17161 - To replace 3No wall lights to the common parts","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60743","ticket_flag":"0","ticket_reference":"HDT61828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1497","cs_address_1":"Flat 3","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_title":"Window is jammed ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/09\/25 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

23\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:44 (jane)<\/b>Requested access for mid-morning on Thursday 25th September <\/p>

23\/09\/2025 16:09 (jane)<\/b>Requested access for 11:30am on Thursday 25th September<\/p>

25\/09\/2025 09:30 (jane)<\/b>Access requested for 11am on Friday 26th September <\/p>

26\/09\/2025 10:13 (jane)<\/b>Access confirmed for 11am - Safe between first floor and second floor - Safe number is 2853c<\/p>

29\/09\/2025 12:00 (carly)<\/b>Access requested for today Monday 29th September.<\/p>

29\/09\/2025 13:11 (carly)<\/b>As per Christina - job no longer needed, tenant resolved the issue themselves. <\/p>

30\/09\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60744","ticket_flag":"0","ticket_reference":"HDT61829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Can you send someone to Oseyo please they are having issues with their front door","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/09\/25 15:29","ticket_invoice_total":null,"ticket_notes_combined":"

23\/09\/2025 15:29 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 15:09 (iain)<\/b>Eased and adjusted lock and keep. Paneling is coming away from side of frame, will pass details to office.<\/p>

14\/10\/2025 11:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/09\/2025. Attended site, eased and adjusted lock and keep. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60750","ticket_flag":"0","ticket_reference":"HDT61835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"3068","cs_address_1":"Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NG","ticket_client_site":"3068","ticket_title":"MDR\/JH\/16705 - Replacement timers that control the lights on the main Chinatown Gate ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"24\/09\/25 09:48","ticket_invoice_total":null,"ticket_notes_combined":"

30\/09\/2025 15:12 (alan)<\/b>Quoted works <\/p>

30\/09\/2025 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/10\/2025.MDR\/JH\/16705 - Replacement timers that control the lights on the main Chinatown Gate completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60752","ticket_flag":"0","ticket_reference":"HDT61837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"3140","cs_address_1":"Flat 1","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_title":"Fixed Wiring Inspection.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/09\/25 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

24\/09\/2025 11:05 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 11:06 (carly)<\/b>Access requested Thursday 25th September 11am.<\/p>

24\/09\/2025 12:49 (carly)<\/b>Spoke to Christina who will see if the we gain access at 9am instead of 11am. Still awaiting access confirmation.<\/p>

25\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/09\/2025.EICR already completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60756","ticket_flag":"0","ticket_reference":"HDT61841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Townhouse 26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_id":"1600","cs_address_1":"Townhouse","cs_address_2":"26 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"1600","ticket_title":"To attend to leak ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/09\/25 09:42","ticket_invoice_total":null,"ticket_notes_combined":"

25\/09\/2025 09:42 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 09:42 (jane)<\/b>Tenant home for access <\/p>

26\/09\/2025 15:50 (iain)<\/b>Investigate leak.<\/p>

26\/09\/2025 15:51 (iain)<\/b>(Townhouse 26 Rupert Street ) Unable to acess room required as they were having meetings. Have arranged with the tennant to return Monday.<\/p>

29\/09\/2025 16:02 (iain)<\/b>Investigate leak.Cut out and resealed shower tray.<\/p>

30\/09\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/09\/2025.To investigate leak.Cut out and resealed shower tray.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60759","ticket_flag":"0","ticket_reference":"HDT61844","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"32 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QR","cs_id":"613","cs_address_1":"32 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QR","ticket_client_site":"613","ticket_title":"We have an issue here where there appears to be a leak via the window area when it rains.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/09\/25 16:41","ticket_invoice_total":null,"ticket_notes_combined":"

25\/09\/2025 16:41 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 16:43 (jane)<\/b>Anthony is arranging access through the office, we suggested for Monday morning 29th September <\/p>

26\/09\/2025 10:30 (jane)<\/b>Requested access for Tuesday morning 30th September <\/p>

26\/09\/2025 10:50 (jane)<\/b>Confirmed for after 10am on Tuesday 30th September - report to the office <\/p>

30\/09\/2025 10:29 (travis)<\/b>Attended above property to inspect water ingress from windows in office,2nd floor south elevation (Gerrard St).Found large gaps externally between stone windows sills and bottom of timber windows, where I believe an original cement fillet has perished and disappeared this would need to be replaced along with any external frame sealant.Four hours needed to complete and access would need to be arranged for an empty office due to sensitive nature of the company (drug and alcohol rehabilitation ect).<\/p>

30\/09\/2025 10:53 (carly)<\/b>Emailed Anthony Kilbey requesting the best time to gain access when the office is empty.<\/p>

01\/10\/2025 15:04 (jane)<\/b>Confirmed for 10th October They will all be out at a conference<\/p>

09\/10\/2025 11:24 (carly)<\/b>Travis to collect keys today Thursday 9th October due to no one being on site tomorrow.Travis is aware.<\/p>

10\/10\/2025 08:37 (travis)<\/b>Attended with keys and sealed externally the three second floor,south facing windows.Cleaned work area and moved furniture back into place.Returned keys to A Kilby.<\/p>

10\/10\/2025 16:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/10\/2025. Attended above property to inspect water ingress from windows in office,2nd floor south elevation (Gerrard St). Found large gaps externally between stone windows sills and bottom of timber windows, where I believe an original cement fillet has perished and disappeared this would need to be replaced along with any external frame sealant. Re-attended with keys and sealed externally the three second floor, south facing windows. Cleaned work area and moved furniture back into place. Returned keys to A Kilby.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60763","ticket_flag":"0","ticket_reference":"HDT61848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"House of Spells 69-71 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"3186","cs_address_1":"House of Spells ","cs_address_2":"69-71 Charing Cross Road ","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3186","ticket_title":"We may need to change locks at 69-71 CX Road next Friday. There is a door front and back","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/09\/25 10:40","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 10:40 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 14:54 (jane)<\/b>Confirm that the locks will require changing at 4pm on Friday 3rd October. There are two lock - front and back. - House of Spells <\/p>

06\/10\/2025 08:13 (iain)<\/b>Changed main door cylinder.Changed codes to 3 digilocks.<\/p>

06\/10\/2025 09:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025. Changed main door cylinder. Changed codes to 3 Digi locks as instructed.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60764","ticket_flag":"0","ticket_reference":"HDT61849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1732","cs_address_1":"Flat 6","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_title":"Issue with boiler.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/09\/25 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 10:52 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:00 (carly)<\/b>Keys for access please speak to security when you arrive.<\/p>

26\/09\/2025 11:27 (carly)<\/b>Mike is aware and will attend today.<\/p>

26\/09\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Boiler has already been repaired ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60766","ticket_flag":"0","ticket_reference":"HDT61851","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3140","cs_address_1":"Flat 1","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_title":"MDR\/JH\/17068 - Electrical Remedial Works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"26\/09\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 11:36 (carly)<\/b>Alan to order parts.<\/p>

03\/10\/2025 15:57 (jane)<\/b>Requested access for Wednesday morning 8th October <\/p>

07\/10\/2025 14:29 (carly)<\/b>Follow up email sent requesting access for Wednesday 8th October.<\/p>

08\/10\/2025 09:18 (carly)<\/b>Moved to Friday 10th October as per Christina.Informed her the Electrics will need to be turned off for 1.5hours.<\/p>

09\/10\/2025 13:13 (carly)<\/b>Follow up email sent requesting access details.<\/p>

10\/10\/2025 09:31 (carly)<\/b>Access now requested Thursday 16th October at 9am.<\/p>

15\/10\/2025 12:00 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/10\/2025 11:42 (carly)<\/b>Email sent requesting access Tuesday 21st October at 9am.<\/p>

22\/10\/2025 11:31 (jane)<\/b>Waiting on client to confirm a date, the tenants are being awkward with access <\/p>

05\/11\/2025 12:08 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

05\/11\/2025 12:26 (carly)<\/b>Now requested for Tuesday 11th November.<\/p>

10\/11\/2025 09:14 (carly)<\/b>Confirmed for Tuesday 11th November, awaiting access details.<\/p>

10\/11\/2025 09:28 (carly)<\/b>Tenant home for access.<\/p>

14\/11\/2025 09:48 (alan)<\/b>Quoted works <\/p>

14\/11\/2025 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.MDR\/JH\/17068 - Electrical Remedial Works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60774","ticket_flag":"0","ticket_reference":"HDT61859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"To check the amp bolted to the front of the building.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/09\/25 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

29\/09\/2025 11:12 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.CThis is part of the external street lighting and all maintenance works are the responsibility of the local authority ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60778","ticket_flag":"0","ticket_reference":"HDT61863","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"To attach a bracket to the wall for the fire extinguisher ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/09\/25 14:44","ticket_invoice_total":null,"ticket_notes_combined":"

29\/09\/2025 14:44 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 14:47 (carly)<\/b>Access requested Wednesday 1st October.<\/p>

30\/09\/2025 09:01 (travis)<\/b>Collection of keys from security office,Attended above property to distinguish what type of extinguisher holder was required, left property and sourced a replacement bracket.Returned and fitted fire extinguisher bracket to wall using new fixings.Returned keys to security office.<\/p>

30\/09\/2025 10:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/10\/2025.Collection of keys from security office, Attended above property to distinguish what type of extinguisher holder was required, left property and sourced a replacement bracket. Returned and fitted fire extinguisher bracket to wall using new fixings. Returned keys to security office.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60780","ticket_flag":"0","ticket_reference":"HDT61865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"1719","cs_address_1":"27 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_title":"Main door - Lock Broken.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/09\/25 16:03","ticket_invoice_total":null,"ticket_notes_combined":"

29\/09\/2025 16:03 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 16:11 (carly)<\/b>Job no longer needed as per client.<\/p>

30\/09\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60783","ticket_flag":"0","ticket_reference":"HDT61868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1281","cs_address_1":"Flat 3.2","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_title":"Television Not Working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/09\/25 12:52","ticket_invoice_total":null,"ticket_notes_combined":"

30\/09\/2025 12:52 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 12:53 (carly)<\/b>Awaiting access details.<\/p>

30\/09\/2025 16:27 (jane)<\/b>Advised client requires TV aerial specialist, checking Ward Aerials availability <\/p>

01\/10\/2025 09:09 (jane)<\/b>Requested access for Thursday 02.10.25 between 10-12 but we will require the resident to be home when we attend and we will need their name and contact details for our engineers job sheet<\/p>

01\/10\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/10\/2025.Issue resolved ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60792","ticket_flag":"0","ticket_reference":"HDT61877","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"388","cs_address_1":"Flat 1","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 10:52 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:01 (carly)<\/b>Access requested Monday 1st December at 9am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:44 (carly)<\/b>Rika Abeyrikabey@hotmail.com<\/p>

25\/11\/2025 14:12 (carly)<\/b>Confirmed, please use keys for access.<\/p>

02\/12\/2025 05:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025. Completed compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60793","ticket_flag":"0","ticket_reference":"HDT61878","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"766","cs_address_1":"Flat 4","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:03","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:03 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:04 (carly)<\/b>Access requested Monday 1st December at 11am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:46 (carly)<\/b>Miss Siya AhujaMiss Khushi Arorasiyaahujaa@gmail.comkhushi071203@gmaim.com<\/p>

25\/11\/2025 14:03 (carly)<\/b>Access confirmed, please use keys.<\/p>

02\/12\/2025 05:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025. Completed compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60794","ticket_flag":"0","ticket_reference":"HDT61879","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 5, 126 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"2879","cs_address_1":"Flat 5, 126 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:07","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:07 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:08 (carly)<\/b>Access requested Monday 1st December at 1pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:43 (carly)<\/b>Ms Juliet Dunnjulietdunn15@gmail.com<\/p>

01\/12\/2025 11:49 (carly)<\/b>Tenant has requested Thursday 11th December at 1pm.<\/p>

01\/12\/2025 12:34 (carly)<\/b>Tenant will be home for access.<\/p>

12\/12\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Description: Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60795","ticket_flag":"0","ticket_reference":"HDT61880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"2695","cs_address_1":"Flat 6","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:09","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:09 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:11 (carly)<\/b>Access requested Monday 1st December at 3pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:45 (carly)<\/b>Nadia AwdiNemat ElaminRiem Farahnaaudi@hotmail.comnemat4340@gmail.comrsyfarah@yahoo.co.uk<\/p>

28\/11\/2025 09:13 (carly)<\/b>Confirmed, tenant will be home for access.<\/p>

03\/12\/2025 11:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60798","ticket_flag":"0","ticket_reference":"HDT61883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9B 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3128","cs_address_1":"Flat 9B","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_title":"Professional clean of the apartment ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 13:56","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 13:56 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/08\/2025Carried out professional clean of apartment ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60808","ticket_flag":"0","ticket_reference":"HDT61893","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-121 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2913","cs_address_1":"120-121 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_title":"MDR\/JH\/17186 - Redecoration of residential ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 13:51","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 09:34 (jane)<\/b>Requested access for Tuesday 25th November for the rest of the week <\/p>

26\/11\/2025 16:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Carried out the full redecoration of the residential areas, as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60809","ticket_flag":"0","ticket_reference":"HDT61894","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2913","cs_address_1":"120-121 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_title":"MDR\/JH\/17185 - Redecoration of exterior doors and frame ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 13:52","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 12:42 (jack)<\/b>Done<\/p>

12\/11\/2025 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2025.MDR\/JH\/17185 - Redecoration of exterior doors and frame as to our completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60811","ticket_flag":"0","ticket_reference":"HDT61896","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-121 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2913","cs_address_1":"120-121 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2913","ticket_title":"MDR\/JH\/17184 - Entrance redecoration ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:12","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 16:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025. Carried out the full redecoration to the entrance as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60812","ticket_flag":"0","ticket_reference":"HDT61897","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"21 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_id":"3185","cs_address_1":"21 Neal Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PU","ticket_client_site":"3185","ticket_title":"MDR\/JH\/17183 - Decoration of exterior door and frame ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:14","ticket_invoice_total":null,"ticket_notes_combined":"

30\/11\/2025 10:02 (jack)<\/b>Done<\/p>

30\/11\/2025 16:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025. Carried out decoration of exterior door and frame as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60813","ticket_flag":"0","ticket_reference":"HDT61898","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"116 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1603","cs_address_1":"116 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9PA","ticket_client_site":"1603","ticket_title":"MDR\/JH\/17182 - Redecoration of common parts","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:16","ticket_invoice_total":null,"ticket_notes_combined":"

13\/11\/2025 12:24 (jack)<\/b>Done<\/p>

13\/11\/2025 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.MDR\/JH\/17182 - Redecoration of common parts completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60814","ticket_flag":"0","ticket_reference":"HDT61899","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"39 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"1817","cs_address_1":"39 Drury Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_title":"MDR\/JH\/17181 - Redecoration of common parts ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:17","ticket_invoice_total":null,"ticket_notes_combined":"

03\/10\/2025 15:07 (jane)<\/b>Confirmed for 15th October for 3 days<\/p>

22\/10\/2025 05:15 (jack)<\/b>Done<\/p>

22\/10\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.MDR\/JH\/17181 - Redecoration of common parts completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60815","ticket_flag":"0","ticket_reference":"HDT61900","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"37 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"1280","cs_address_1":"37 Drury Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"1280","ticket_title":"MDR\/JH\/17180 - Redecoration of common parts ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:19","ticket_invoice_total":null,"ticket_notes_combined":"

03\/10\/2025 15:07 (jane)<\/b>Confirmed for 15th October for 3 days <\/p>

22\/10\/2025 05:14 (jack)<\/b>Done<\/p>

22\/10\/2025 09:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.MDR\/JH\/17180 - Redecoration of common parts completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60816","ticket_flag":"0","ticket_reference":"HDT61901","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"78 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1279","cs_address_1":"78 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_title":"MDR\/JH\/17179 - Common parts redecoration ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:20","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 14:04 (jane)<\/b>Requested access for Monday 20th October <\/p>

17\/10\/2025 09:00 (jane)<\/b>Confirmed for Monday 20th October for five days <\/p>

22\/10\/2025 05:15 (jack)<\/b>Done<\/p>

22\/10\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/10\/2025.MDR\/JH\/17179 - Common parts redecoration completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60817","ticket_flag":"0","ticket_reference":"HDT61902","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"118 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"MDR\/JH\/17188 - Redecoration works ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:24","ticket_invoice_total":null,"ticket_notes_combined":"

13\/11\/2025 12:24 (jack)<\/b>Done<\/p>

13\/11\/2025 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025.MDR\/JH\/17188 - Redecoration works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60818","ticket_flag":"0","ticket_reference":"HDT61903","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"80 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1924","cs_address_1":"80 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_title":"MDR\/JH\/17187 - Redecoration works to common parts ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"02\/10\/25 14:25","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 12:30 (carly)<\/b>Access requested Tuesday 14th October.Taking most of the week.<\/p>

08\/10\/2025 13:09 (carly)<\/b>Confirmed for Tuesday 14th October.<\/p>

22\/10\/2025 05:14 (jack)<\/b>Done<\/p>

22\/10\/2025 09:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/10\/2025.MDR\/JH\/17187 - Redecoration works to common parts completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60829","ticket_flag":"0","ticket_reference":"HDT61914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"689","cs_address_1":"2nd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_title":"Leak coming through the ceiling.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/10\/25 09:24","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 09:24 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:28 (roy)<\/b>Old leak comeback.Following a shower usage, 5 hrs later still leaking.When I arrived it had stopped.Used shower but didn't leak.Toilet ok.No evidence of a leak except below shower Needs further check<\/p>

06\/10\/2025 12:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025. Attended site out of normal working hours as an emergency call out to investigate a leak coming through a ceiling. Found to be coming from the bathroom area, carried out investigation works and testing however nothing leaked at the time of testing. The shower seems to be the issue which requires further investigation. Advised tenant to not use shower until we return","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60831","ticket_flag":"0","ticket_reference":"HDT61916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"HDT61915 Follow-Up","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/10\/25 11:53","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 11:53 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:54 (michael)<\/b>VP Foxes attended to drill out locks and replace.<\/p>

06\/10\/2025 14:56 (roy)<\/b>Foxes drilled locks and replaced.Invoice not yet paid so cost unknown Keys given to Anna<\/p>

08\/10\/2025 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025. Attended site and drilled out 2No: 5 lever deadlocks. Supplied and installed new.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60832","ticket_flag":"0","ticket_reference":"HDT61917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"689","cs_address_1":"2nd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_title":"HDT61914 Follow-Up","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/10\/25 12:00","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 12:00 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:07 (carly)<\/b>Access requested for Tuesday 7th October 9am.<\/p>

06\/10\/2025 14:28 (carly)<\/b>Access confirmed for Tuesday 7th October, please use keys.<\/p>

17\/10\/2025 11:11 (carly)<\/b>Spoke with Roy who will send the report over for this today.<\/p>

30\/10\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/11\/2025.Works completed on another job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60835","ticket_flag":"0","ticket_reference":"HDT61920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"639","cs_address_1":"36 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_title":"MDR\/JH\/17203 - Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"06\/10\/25 13:43","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 13:55 (carly)<\/b>Access requested Monday 13th October 11am.<\/p>

08\/10\/2025 09:38 (carly)<\/b>Follow up email sent requesting access for Monday 13th October.<\/p>

08\/10\/2025 12:33 (carly)<\/b>Confirmed for Monday 13th October.Please use codes for access.<\/p>

20\/10\/2025 08:55 (michaelk)<\/b>Attended site to carry out quoted works. 4hrs labour<\/p>

20\/10\/2025 08:57 (michaelk)<\/b>Attended site to complete quoted works repairing the boiler to flat1. Installed new co alalrms. 3hrs labour plus parts, 141.65 (total cost 501.65 ex vat.)<\/p>

20\/10\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.MDR\/JH\/17203 - Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3 completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60836","ticket_flag":"0","ticket_reference":"HDT61921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"2181","cs_address_1":"2nd Floor","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_title":"Electric wall shower unit is not working properly, it gets extremely hot then cold, it is very old and not much water pressure.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/10\/25 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 14:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:41 (carly)<\/b>Mike K is aware and will attend today.<\/p>

06\/10\/2025 20:27 (michaelk)<\/b>Attended site to investigate the shower issue reported. The shower needs to be replaced due to scale, however the installation is very poor. I have forwarded pictures to our office. 1hr labour 55<\/p>

06\/11\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025.Carried out inspection and reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60837","ticket_flag":"0","ticket_reference":"HDT61922","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"18 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DF","cs_id":"2453","cs_address_1":"18 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DF","ticket_client_site":"2453","ticket_title":"To seal the external of the pipe please. It is located by 18-20 Rupert Street and 16a. Metcor have dye tested it and rain water is flowing down the pipe into the basement externally. Can this be sealed please. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/10\/25 14:46","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 14:46 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 15:46 (carly)<\/b>This is external so can attend anytime that suits.<\/p>

07\/10\/2025 11:19 (travis)<\/b>Cleaned around pipe and dried,Left work area and sourced an appropriate sealant to seal externally between steel and cement.Returned and sealed around pipework and void behind pipework.<\/p>

08\/10\/2025 11:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/10\/2025. Cleaned around pipe and dried, Left work area and sourced an appropriate sealant to seal externally between steel and cement. Returned and sealed around pipework and void behind pipework.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60843","ticket_flag":"0","ticket_reference":"HDT61928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1.3 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1047","cs_address_1":"Flat 1.3","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_title":" Radiator noise.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 10:16","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 10:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:18 (carly)<\/b>The tenant can provide access between 9 - 11am.<\/p>

09\/10\/2025 05:33 (michaelk)<\/b>Attended site t9 investigate reported noise. The noise was the towel rail element when in use. A replacement element will be quoted for. 1hr labour 55<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60846","ticket_flag":"0","ticket_reference":"HDT61931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 10:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.Duplicated job.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60848","ticket_flag":"0","ticket_reference":"HDT61933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"To carry out EICR.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 11:27 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:28 (carly)<\/b>Access requested Friday 10th October 11am.<\/p>

07\/10\/2025 12:17 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/10\/2025.Duplicated job.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60864","ticket_flag":"0","ticket_reference":"HDT61949","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Gas Safety Inspection","ticket_contact":"3561","contact_first_name":"Mike","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/10\/25 10:10","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 10:10 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 10:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60866","ticket_flag":"0","ticket_reference":"HDT61951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 18 Monmouth Street Seven Dials","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9HB","cs_id":"3189","cs_address_1":"Flat 4 18 Monmouth Street","cs_address_2":"Seven Dials","cs_town":"London","cs_postcode":"WC2H 9HB","ticket_client_site":"3189","ticket_title":"Leak coming through from top floor.","ticket_contact":"3675","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/10\/25 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 12:19 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 12:20 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

09\/10\/2025 09:16 (carly)<\/b>Follow up email sent.Still awaiting access details.<\/p>

09\/10\/2025 09:34 (carly)<\/b>Chris will be onsite till about 430\/5pm today.Please contact him on arrival - 07583 112002.<\/p>

09\/10\/2025 16:16 (roy)<\/b>Access with client and easy job bit quote required 2 men with small ladder to access onto flat roof and possible repair to flashing See photoMay need additional work but need closer inspection <\/p>

16\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60868","ticket_flag":"0","ticket_reference":"HDT61953","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"286","cs_address_1":"36-40 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_title":"Isolate and make safe service lift","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/10\/25 15:52","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 15:52 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 16:35 (travis)<\/b>Locked off service lift in basement of restaurant,lock coded at 2525 as instructed by A Kilby <\/p>

10\/10\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025. Attended site, Locked off service lift in basement of restaurant, lock coded at 2525 as instructed by A Kilby","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60872","ticket_flag":"0","ticket_reference":"HDT61957","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Central cross service corridor push bar fault.","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/10\/25 09:42","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2025 09:42 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 09:43 (carly)<\/b>Roy is aware and will attend this morning.<\/p>

09\/10\/2025 11:25 (roy)<\/b>Someone has forced the door and now needs new.May have to wait 5 days but I suggest removing lock from elsewhere.People can access from street easily<\/p>

11\/10\/2025 16:28 (roy)<\/b>Purchased new lock and fitted lock.Took time to drill through hardened still.Faulty clutch on combination lock and needs new.Managed to do a temp repair and is working OK but definitely needs new<\/p>

06\/11\/2025 10:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025.Supplied and fitted new lock. Took time to drill through hardened steel door and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60876","ticket_flag":"0","ticket_reference":"HDT61961","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"High yaki - central cross back door is not working.","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/10\/25 11:17","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2025 11:17 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 11:19 (carly)<\/b>Roy is aware and attended today.<\/p>

11\/10\/2025 16:25 (roy)<\/b>This was a fault with the keeper.Combination and push bar ok but keeper working loose and stopping door from opening Refixed, all ok<\/p>

13\/10\/2025 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025. Attended site to find a fault with the keeper. Combination and push bar ok but keeper working loose and stopping door from opening Refixed, all ok ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60878","ticket_flag":"0","ticket_reference":"HDT61963","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"2nd floor Gents sink auto tap no water pressure - water very slow drip once activated | GF toilets no hot water.","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/10\/25 13:19","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2025 13:19 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:30 (carly)<\/b>Requested access from 7am Friday 10th October.<\/p>

09\/10\/2025 13:38 (carly)<\/b>Confirmed for Friday 10th October first thing.<\/p>

10\/10\/2025 08:00 (michaelk)<\/b>Attended site to look at both reported faults. The ground floor hot water issue is being caused by faulty element to the multipoint. The 2nd floor sensor tap has a faulty mixing valve. I will quote to replace both items. 2hrs labour 105<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60881","ticket_flag":"0","ticket_reference":"HDT61966","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":" Remove unwanted lights in the basement cleaners cupboard.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/10\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

10\/10\/2025 10:56 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 11:02 (carly)<\/b>Access requested Monday 13th October.<\/p>

10\/10\/2025 11:06 (carly)<\/b>Confirmed for Monday 13th October 9am.<\/p>

13\/10\/2025 10:02 (carly)<\/b>Now moved to Wednesday 15th October, Randall is aware.<\/p>

15\/10\/2025 15:42 (alan)<\/b>Gone to quote <\/p>

15\/10\/2025 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.Quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60883","ticket_flag":"0","ticket_reference":"HDT61968","ticket_client":"2176","client_name":"OCS","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2666","cs_address_1":"Flat 3","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2666","ticket_title":"Leak","ticket_contact":"3676","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/10\/25 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

10\/10\/2025 13:26 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 13:27 (carly)<\/b>Awaiting access confirmation.<\/p>

10\/10\/2025 15:30 (carly)<\/b>Access confirmed for Tuesday 14th October between 12-4pm.Tenant will be home to provide access.<\/p>

14\/10\/2025 09:21 (carly)<\/b>Tenant to provide access for Flat 3 and 4.<\/p>

15\/10\/2025 10:52 (carly)<\/b>Please use the management keys, although she might be in so please ring the bell and knock.<\/p>

15\/10\/2025 11:20 (carly)<\/b>Please collect keys from security.<\/p>

16\/10\/2025 17:14 (roy)<\/b>Tenant showed Nick a leak coming into the lounge\/bedroomAccess flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window.Flushed through and all draining ok<\/p>

17\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Leak coming into the lounge\/bedroom Access flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window. Flushed through and all draining ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60884","ticket_flag":"0","ticket_reference":"HDT61969","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"483","cs_address_1":"28 Lisle Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"483","ticket_title":"Light bulb to be changed at 28 Lisle Street. Ground floor foyer area. Screw type.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/10\/25 10:08","ticket_invoice_total":null,"ticket_notes_combined":"

13\/10\/2025 10:08 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 10:09 (carly)<\/b>Alan is aware and will attend today.<\/p>

13\/10\/2025 10:59 (alan)<\/b>Replace blown lamp in common parts <\/p>

13\/10\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/10\/2025. Replace blown lamp in common parts","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60885","ticket_flag":"0","ticket_reference":"HDT61970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"Black strips on the stairs.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/10\/25 11:01","ticket_invoice_total":null,"ticket_notes_combined":"

13\/10\/2025 11:01 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 11:09 (carly)<\/b>Roy is aware and will attend today.<\/p>

13\/10\/2025 15:42 (roy)<\/b>Restuck black strips x 4Checked all floors and all seems ok<\/p>

13\/10\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/10\/2025. Attended site and refixed stair tread insert back to nosing's and checked remainder. left all okay. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60889","ticket_flag":"0","ticket_reference":"HDT61974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"Light bulbs required.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 09:34 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 15:53 (alan)<\/b>Replace 3 blown lamps in common parts <\/p>

15\/10\/2025 16:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Replaced 3No x blown lamps in common parts leaving lighting in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60891","ticket_flag":"0","ticket_reference":"HDT61976","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"14 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BE","cs_id":"1528","cs_address_1":"14 Lisle Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BE","ticket_client_site":"1528","ticket_title":"Light bulb required.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 10:47","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 10:47 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 15:54 (alan)<\/b>Replace blown lamps in common parts <\/p>

15\/10\/2025 16:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Replaced blown lamps in common parts leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60892","ticket_flag":"0","ticket_reference":"HDT61977","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Fire extinguisher","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 11:15","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 11:15 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 17:11 (roy)<\/b>Refixed fire extinguisher <\/p>

17\/10\/2025 09:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.Refixed fire extinguisher leaving secure ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60893","ticket_flag":"0","ticket_reference":"HDT61978","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6a Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"596","cs_address_1":"Flat 6a Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_title":"MDR\/JH\/17214 - Full redecoration ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"14\/10\/25 11:21","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 11:54 (carly)<\/b>Awaiting confirmation from Christian when the works can start.<\/p>

23\/10\/2025 13:48 (jane)<\/b>Requested access from 29th October <\/p>

28\/10\/2025 13:55 (jane)<\/b>Confirmed for 29th October - access via keys <\/p>

07\/11\/2025 09:39 (jack)<\/b>Done<\/p>

07\/11\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/10\/2025.MDR\/JH\/17214 - Full redecoration as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60894","ticket_flag":"0","ticket_reference":"HDT61979","ticket_client":"104","client_name":"Beringea LLP","ticket_address_1":"Charter House 55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_id":"2864","cs_address_1":"Charter House ","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_title":"Dishwasher issue.","ticket_contact":"3509","contact_first_name":"Siobhan","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 11:28","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 11:28 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 14:00 (jane)<\/b>Requested access for Friday 17th October <\/p>

14\/10\/2025 15:45 (jane)<\/b>Client would like another date, we have advised any day next week, waiting to hear back <\/p>

16\/10\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/10\/2025.Client repaired dishwasher themselves ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60895","ticket_flag":"0","ticket_reference":"HDT61980","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"499","cs_address_1":"Flat 1","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 11:58","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 11:58 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:00 (carly)<\/b>Confirmed for Monday 17th November -A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102.<\/p>

17\/11\/2025 09:35 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:48 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:14 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:59 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Carried out a full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60896","ticket_flag":"0","ticket_reference":"HDT61981","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"500","cs_address_1":"Flat 2","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 12:01","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 12:01 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:03 (carly)<\/b>Confirmed for Monday 17th November -A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102<\/p>

17\/11\/2025 09:39 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:49 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:13 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:58 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:18 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Carried out a full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60897","ticket_flag":"0","ticket_reference":"HDT61982","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"57","cs_address_1":"Flat 3","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 12:06","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 12:06 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 12:08 (carly)<\/b>Confirmed for Monday 17th November.A manager will give access to the apartments, but please ask the contractor to phone 30mins prior to arrival on: 0330 0240 102<\/p>

17\/11\/2025 09:39 (carly)<\/b>Informed the apartment manager we will need to rearrange and would come straight back to them with a date.<\/p>

17\/11\/2025 10:47 (carly)<\/b>Access now requested for Tuesday 18th November.<\/p>

17\/11\/2025 14:52 (carly)<\/b>Follow up email sent requesting access for Tuesday 18th November.<\/p>

18\/11\/2025 11:14 (carly)<\/b>Access now requested Thursday 20th November.<\/p>

19\/11\/2025 08:58 (carly)<\/b>Confirmed for Thursday 20th November.<\/p>

21\/11\/2025 08:19 (michaelk)<\/b>Completed full compliance testing 185<\/p>

24\/11\/2025 08:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Carried out a full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60908","ticket_flag":"0","ticket_reference":"HDT61993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_id":"2065","cs_address_1":"Central Cross ","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_title":"Jin Li\tUnit 15, 16-18 Newport Place - Central Cross door fault","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/10\/25 11:43","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 11:43 (System)<\/b>Ticket Created<\/p>

16\/10\/2025 15:33 (iain)<\/b>Floor door closer doesn't seem to be doing anything. I did have a look but any adjustment wasn't possible. Suggest Twentytwenty have a look.<\/p>

19\/10\/2025 13:35 (jane)<\/b>Attending on Monday 20th October <\/p>

22\/10\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/10\/2025.On inspection of door, report back findings with costs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60911","ticket_flag":"0","ticket_reference":"HDT61996","ticket_client":"2187","client_name":"Stanfords","ticket_address_1":"83-84 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1828","cs_address_1":"83-84 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_title":"3rd Floor - Electrical Issues ","ticket_contact":"3677","contact_first_name":"Vivien ","contact_last_name":"Godfrey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/10\/25 16:01","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 16:01 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 16:02 (jane)<\/b>Advised client we are attending on Thursday 16th October <\/p>

17\/10\/2025 14:56 (alan)<\/b>Investigate no power to water heater and ACOn testing found circuits in distribution board to be turned offReset circuit test and leave working <\/p>

17\/10\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Investigated no power to water heater and AC On testing found circuits in distribution board to be turned off Reset circuit tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60912","ticket_flag":"0","ticket_reference":"HDT61997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"MDR\/JH\/17210 - Replacement recycling compartment and new shower head holder ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"15\/10\/25 16:22","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2025 14:36 (jane)<\/b>Four compartment recycler on order and shower head holder - 2\/3 day lead-time <\/p>

27\/10\/2025 09:17 (carly)<\/b>Access requested Thursday 30th October at 9am.<\/p>

27\/10\/2025 10:56 (carly)<\/b>Access confirmed for Thursday 30th October.Tenant will be home.<\/p>

30\/10\/2025 10:57 (iain)<\/b>Replacement bin cupboard parts.Replacement shower head holder.<\/p>

30\/10\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.MDR\/JH\/17210 - Replacement recycling compartment and new shower head holder completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60915","ticket_flag":"0","ticket_reference":"HDT62000","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"To carry out the monthly meter reads - October ","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/10\/25 10:33","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 08:33 (alan)<\/b>Meter readings <\/p>

22\/10\/2025 10:51 (alan)<\/b>Meter readings <\/p>

31\/10\/2025 15:11 (alan)<\/b>Meter readings <\/p>

31\/10\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Monthly meter reads - October 2025 completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60926","ticket_flag":"0","ticket_reference":"HDT62011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"Communal staircase lights out and lock cover is loose ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/10\/25 14:46","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2025 14:46 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:01 (alan)<\/b>Replace blown lamps as needed and refix lock cover to plant room door <\/p>

23\/10\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.Replaced blown lamps as needed and refixed lock cover to plant room door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60927","ticket_flag":"0","ticket_reference":"HDT62012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"MDR\/JH\/17148 - Redecoration works ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/10\/25 09:02","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 09:09 (carly)<\/b>Jack is aware and will confirm exact date.<\/p>

12\/11\/2025 12:43 (jack)<\/b>Done<\/p>

12\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/10\/2025.MDR\/JH\/17148 - Redecoration works completed as to our quotation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60929","ticket_flag":"0","ticket_reference":"HDT62014","ticket_client":"2187","client_name":"Stanfords","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2902","cs_address_1":"Mercer Walk - Basement ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_title":"MDR\/JH\/17240 - Replacement broken keypad lock on door to basement","ticket_contact":"3677","contact_first_name":"Vivien ","contact_last_name":"Godfrey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/10\/25 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 10:53 (jane)<\/b>Engineer ordering lock <\/p>

23\/10\/2025 16:20 (iain)<\/b>Supplied and fitted new digilock to basement door.<\/p>

23\/10\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.MDR\/JH\/17240 - Replacement broken keypad lock on door to basement completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60934","ticket_flag":"0","ticket_reference":"HDT62019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"420","cs_address_1":"Flat 4","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"420","ticket_title":" Apartment Issues.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/10\/25 12:47","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 12:47 (System)<\/b>Ticket Created<\/p>

17\/10\/2025 12:51 (carly)<\/b>Iain is aware, just awaiting access details.<\/p>

17\/10\/2025 13:00 (carly)<\/b>Please use keys for access.<\/p>

17\/10\/2025 15:41 (iain)<\/b>Blokage to shower cleared and flushed through.Leak to dishwasher, seals need replacing. Details passed to office.<\/p>

21\/10\/2025 09:56 (jane)<\/b>Dishwasher seals have been ordered with Repair Aid <\/p>

05\/11\/2025 11:11 (carly)<\/b>Access requested for Friday 7th November between 12-2pm.<\/p>

05\/11\/2025 11:12 (carly)<\/b>Iain to collect seals from Travis.<\/p>

05\/11\/2025 11:43 (jane)<\/b>For Friday 7th November between 12-2pm - tenant will provide access <\/p>

06\/11\/2025 13:42 (jane)<\/b>Re-ordering seal, incorrect one sent <\/p>

18\/11\/2025 15:30 (jane)<\/b>Requested access for Monday 24th November between 12oon and 6pm <\/p>

18\/11\/2025 16:29 (jane)<\/b>Confirmed for Monday 24th November between 12oon and 6pm, tenant will be home for access <\/p>

02\/12\/2025 11:00 (jane)<\/b>Decorative strip on order - instructed Repair Aid <\/p>

08\/12\/2025 13:19 (carly)<\/b>Repair aid have requested Wednesday 10th December between 10-2pm.<\/p>

08\/12\/2025 15:03 (carly)<\/b>Confirmed, Wednesday 10th. Tenant to provide access.<\/p>

11\/12\/2025 08:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Blockage to shower cleared and flushed through. Leak to dishwasher, seals need replacing, ordered new, returned and supplied and fitted new dishwasher seals ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60936","ticket_flag":"0","ticket_reference":"HDT62021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"639","cs_address_1":"36 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_title":"Works required to main door ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/10\/25 13:29","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 13:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 10:06 (travis)<\/b>Attended with keys to determine type and colour required,Tried three local suppliers but couldn't source a replacement.Have ordered item and will return to fit once delivered.<\/p>

20\/10\/2025 10:23 (jane)<\/b>Handle on order - 2\/3 day lead-time <\/p>

23\/10\/2025 15:14 (jane)<\/b>Handle in stock, to be fitted on Friday 24th October <\/p>

24\/10\/2025 09:07 (travis)<\/b>Attended and drilled out door bolt hole to accept new door knob\/pull bolt,Measured and fitted new door pull.<\/p>

24\/10\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Attended and drilled out door bolt hole to accept new door knob\/pull bolt, Measured and supplied and fitted new door pull.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60947","ticket_flag":"0","ticket_reference":"HDT62032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13A Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_id":"732","cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"Common parts flooded from roof leak","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/10\/25 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

20\/10\/2025 11:54 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 11:55 (jane)<\/b>Attending now to the leak <\/p>

20\/10\/2025 13:00 (travis)<\/b>Attended and gained access to the roof,Found gully to be blocked.Removed debris from gully and cleared through to allow rainwater to run away.<\/p>

20\/10\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/10\/2025.Attended and gained access to the roof, Found gully to be blocked. Removed debris from gully and cleared through to allow rainwater to run away.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60955","ticket_flag":"0","ticket_reference":"HDT62040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Banana Tree 34 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2873","cs_address_1":"Banana Tree","cs_address_2":"34 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2873","ticket_title":"32-34 Wellington Street - Banana Tree - leak - lower roof ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/10\/25 15:02","ticket_invoice_total":null,"ticket_notes_combined":"

20\/10\/2025 15:02 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:16 (iain)<\/b>Cleared blokage to outlet on rear flat roof.<\/p>

20\/10\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/10\/2025.Cleared blockage to outlet on rear flat roof leaving flowing freely ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60967","ticket_flag":"0","ticket_reference":"HDT62052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"To replace lock to common parts toilet storeroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/10\/25 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

21\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/10\/2025.Client found key ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60969","ticket_flag":"0","ticket_reference":"HDT62054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"External Blade sign on Mercer Street - To investigate not working ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/10\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

21\/10\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:10 (jane)<\/b>For 2pm on Wednesday 22nd October <\/p>

23\/10\/2025 13:06 (alan)<\/b>Replace 2 blown lamps in wall lights Unable to access blade signs due to Scaffolding still being in Way to return next week<\/p>

29\/10\/2025 18:10 (roy)<\/b>With Alan<\/p>

30\/10\/2025 08:47 (alan)<\/b>Investigate blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client <\/p>

30\/10\/2025 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/10\/2025.Replaced 2No blown lamps in wall lights Unable to access blade signs due to scaffolding in place, to return next week Returned to site and investigated blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60970","ticket_flag":"0","ticket_reference":"HDT62055","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"To look at the water tank serving 4 Macclesfield and confirm that the pipe existing the tank towards the Gerrard Street tanks is taking water away not serving the 4 Macclesfield tank. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/10\/25 15:19","ticket_invoice_total":null,"ticket_notes_combined":"

21\/10\/2025 15:19 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 07:14 (michaelk)<\/b>Attended site to investigate the water supply from the cold water tank situated on the roof. There was only one supply off this tank which was tested and traced to the common parts. The supply fed wash rooms which have been out of use for some time. I would recommend taking this tank out of service and decommissioning, as its not being used. The 2nd and 3rd floor flats are mains fed from two supplies connected to the tank main. These supplies have been linked together somewhere in the flats, as both valves have to be turned off to isolate the flats. 3hrs labour 155<\/p>

13\/11\/2025 07:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025.Attended site to investigate the water supply from the cold water tank situated on the roof. There was only one supply off this tank which was tested and traced to the common parts. The supply fed wash rooms which have been out of use for some time. I would recommend taking this tank out of service and decommissioning, as its not being used. The 2nd and 3rd floor flats are mains fed from two supplies connected to the tank main. These supplies have been linked together somewhere in the flats, as both valves have to be turned off to isolate the flats. See attached pictures.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60972","ticket_flag":"0","ticket_reference":"HDT62057","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1817","cs_address_1":"39 Drury Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_title":"MDR\/JH\/17249 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:35","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:36 (carly)<\/b>Alan is aware.<\/p>

30\/10\/2025 08:48 (alan)<\/b>EICR<\/p>

30\/10\/2025 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/10\/2025.MDR\/JH\/17249 - Carried out EICR testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60973","ticket_flag":"0","ticket_reference":"HDT62058","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"80 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1924","cs_address_1":"80 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1924","ticket_title":"MDR\/JH\/17250 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:38","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:39 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 07:55 (alan)<\/b>EICR<\/p>

05\/11\/2025 08:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/11\/2025.MDR\/JH\/17250 - To carry out EICR testing as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60974","ticket_flag":"0","ticket_reference":"HDT62059","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"78 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1279","cs_address_1":"78 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"1279","ticket_title":"MDR\/JH\/17251 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:40","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:41 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 07:55 (alan)<\/b>EICR<\/p>

05\/11\/2025 08:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/11\/2025.MDR\/JH\/17251 - Carried out EICR testing as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60976","ticket_flag":"0","ticket_reference":"HDT62061","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"118 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"MDR\/JH\/17252 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:43","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:44 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 12:29 (carly)<\/b>Access requested Monday 10th November pm.<\/p>

05\/11\/2025 13:43 (jane)<\/b>Confirmed for Monday 10th November pm.<\/p>

17\/12\/2025 07:22 (alan)<\/b>EICR<\/p>

17\/12\/2025 09:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.MDR\/JH\/17252 - Carried out EICR testing ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60977","ticket_flag":"0","ticket_reference":"HDT62062","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"MDR\/JH\/17253 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:47 (carly)<\/b>Alan is aware.<\/p>

07\/11\/2025 08:18 (alan)<\/b>EICR<\/p>

07\/11\/2025 08:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.MDR\/JH\/17253 - Carried out EICR testing as to our quotation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60978","ticket_flag":"0","ticket_reference":"HDT62063","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"121 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1858","cs_address_1":"121 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1858","ticket_title":"MDR\/JH\/17254 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:48","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:48 (carly)<\/b>Alan is aware.<\/p>

14\/11\/2025 09:51 (alan)<\/b>ECIR<\/p>

14\/11\/2025 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025.MDR\/JH\/17254 - Carried out EICR testing as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60979","ticket_flag":"0","ticket_reference":"HDT62064","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"17-19 Neal Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9PU","cs_id":"1908","cs_address_1":"17-19 Neal Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9PU","ticket_client_site":"1908","ticket_title":"MDR\/JH\/17255 - To carry out EICR testing ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:49","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:50 (carly)<\/b>Alan is aware.<\/p>

05\/11\/2025 12:37 (carly)<\/b>Access requested Tuesday 11th November between 1-2pm<\/p>

05\/11\/2025 13:42 (jane)<\/b>Confirmed for Tuesday 11th November between 1-2pm<\/p>

28\/11\/2025 14:46 (alan)<\/b>EICR<\/p>

30\/11\/2025 18:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Carried out EICR testing as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60981","ticket_flag":"0","ticket_reference":"HDT62066","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"1733","cs_address_1":"Flat 1","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_title":" ITC \/GAS\/PAT","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/10\/25 09:58","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 09:58 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:52 (travis)<\/b>ITC Works.<\/p>

17\/12\/2025 13:23 (jane)<\/b>To carry out the GAS\/PAT on Monday 22nd Dec<\/p>

05\/01\/2026 08:32 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025.Inter-tenancy maintenance works completed and GAS\/PAT inspection ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60982","ticket_flag":"0","ticket_reference":"HDT62067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"14","cs_address_1":"Flat 2.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_title":" ITC \/ GAS\/PAT","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"22\/10\/25 10:11","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 10:11 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:08 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/12\/2025 14:41 (jane)<\/b>Safety blind clips have been ordered, 2\/3 day lead-time <\/p>

05\/12\/2025 14:53 (travis)<\/b>Itc works <\/p>

17\/12\/2025 11:14 (travis)<\/b>Attended above property and fitted blind chain cleats to all windows to complete all ITC Works.<\/p>

17\/12\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Inter-tenancy maintenance works completed and full gas compliance testing and PAT testing ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60990","ticket_flag":"0","ticket_reference":"HDT62075","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"82","cs_address_1":"68 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_title":" 2 x lightbulbs","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/10\/25 13:02","ticket_invoice_total":null,"ticket_notes_combined":"

22\/10\/2025 13:02 (System)<\/b>Ticket Created<\/p>

22\/10\/2025 13:03 (carly)<\/b>Alan is aware.<\/p>

23\/10\/2025 13:03 (alan)<\/b>Replace blown lamps in common parts and replace broken lamp holder to pendant light on 1st floor <\/p>

23\/10\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/10\/2025.Replaced blown lamps in common parts and replaced broken lamp holder to pendant light on 1st floor","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60994","ticket_flag":"0","ticket_reference":"HDT62079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"One of the communal toilets is blocked","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:08","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:08 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 16:21 (iain)<\/b>Rodded and flushed through toilet till clear.<\/p>

23\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.Rodded and flushed through toilet until clear.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60995","ticket_flag":"0","ticket_reference":"HDT62080","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"To install a light in the South Service Yard on the wall shown in photo attached. Possibly on a PIR - to discuss","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:16","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:16 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 15:09 (jane)<\/b>Attending on Wednesday 5th November <\/p>

06\/11\/2025 09:00 (alan)<\/b>Its still new emergency light being with sensor above fire exit door, running new supply from existing lighting circuit<\/p>

06\/11\/2025 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/11\/2025.Supplied and installed new emergency light being with sensor above fire exit door, running new supply from existing lighting circuit, commissioned, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60996","ticket_flag":"0","ticket_reference":"HDT62081","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"Can you arrange for the corner of the metal plate to be screwed into the ground to prevent a trip hazard. If it doesn't work I'll consider removing the plate. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:27","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:27 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:28 (jane)<\/b>Attending early Friday morning 24th October <\/p>

24\/10\/2025 07:44 (travis)<\/b>Attended and fitted 14mm Rawl bolts to steel sheet to floor.<\/p>

24\/10\/2025 09:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Attended and fitted 14mm Rawl bolts to steel sheet to floor leaving secure on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60997","ticket_flag":"2","ticket_reference":"HDT62082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"Yellow nose capping required and repaint metal plates ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:30","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:30 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:59 (jane)<\/b>Stair nosings and stair nosing paint on order <\/p>

29\/10\/2025 07:48 (travis)<\/b>Attended early as requested (6:30) and found all steel flooring plates and asphalt had been pressure washed, rendering the plates too wet to paint,Drilled, plugged and fitted high visibility step nosing to rear of waxys.<\/p>

29\/10\/2025 11:01 (carly)<\/b>Email sent requesting a day when pressure washing does not take place.<\/p>

30\/10\/2025 07:00 (travis)<\/b>Re attended and found steel plates have been pressure washed again ,not able to paint.I will await further instructions.30\/10\/25.<\/p>

04\/11\/2025 14:48 (jane)<\/b>Chased client to find out when it is best to repaint the metal plates, suggested early Friday morning 7th November <\/p>

04\/11\/2025 14:58 (jane)<\/b>Anthony has confirmed for 8am on Friday 7th November to paint the plates <\/p>

05\/11\/2025 09:37 (jane)<\/b>2No x engineers attending on Friday 7th November at 6am <\/p>

07\/11\/2025 08:08 (travis)<\/b>Preparation and painting of steel flooring sheets (high visibility) in south service yard.<\/p>

07\/11\/2025 08:55 (roy)<\/b>With Travis<\/p>

07\/11\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Drilled, plugged and fitted high visibility step nosing to rear of waxys.Preparation and painting of steel flooring sheets (high visibility) in south service yard.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60999","ticket_flag":"0","ticket_reference":"HDT62084","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3193","cs_address_1":"22-24 Lower Addison Gardens ","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_title":"Investigate leak on flat roof - The leak is accessible from the balcony of flat 6 ","ticket_contact":"3559","contact_first_name":"William","contact_last_name":".","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"23\/10\/25 14:38","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 14:38 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:45 (carly)<\/b>Please call William on arrival 077399 52188<\/p>

24\/10\/2025 15:46 (jane)<\/b>Re-booked for Wednesday morning 29th October at 9am - tenant to provide access <\/p>

27\/10\/2025 15:07 (jane)<\/b>Re-booked for Wednesday morning 29th October at 10am - tenant to provide access<\/p>

29\/10\/2025 18:09 (roy)<\/b>Job abandoned due to rain<\/p>

30\/10\/2025 15:17 (roy)<\/b>Roof repairs but I believe the leak is coming from the long glass skylight.This looks easy to remove and moisture is definitely inside and timber looks damp.Would need 2 men for thisEasy access<\/p>

06\/11\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Carried out investigation of leak and believe the leak is coming from the long glass skylight, reported back findings and quotation to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61001","ticket_flag":"0","ticket_reference":"HDT62086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Leak at 19 New Row \u00e2\u20ac\u201c commercial unit \u00e2\u20ac\u201c Vacant","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 16:40","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 16:40 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 13:29 (travis)<\/b>Collection of keys from security office,Attended above property with ladders and gained access to roof through skylight,Found various problems causing water ingress,blocked gully outlet and various splits in felt around skylight.Cleaned and painted all splits in felt and cleared gully outlet.<\/p>

24\/10\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Collection of keys from security office, Attended above property with ladders and gained access to roof through skylight, Found various problems causing water ingress ,blocked gully outlet and various splits in felt around skylight. Cleaned and painted all splits in felt and cleared gully outlet.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61009","ticket_flag":"0","ticket_reference":"HDT62094","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"83-84 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1828","cs_address_1":"83-84 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_title":"To carry out PAT test.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/10\/25 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 09:46 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:19 (roy)<\/b>Job cancelled Alan did it in july<\/p>

28\/10\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/10\/2025.PAT testing completed in July ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61014","ticket_flag":"0","ticket_reference":"HDT62099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"33","cs_address_1":"Flat 2","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_title":"MDR\/JH\/17229 - To replace alarms ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"24\/10\/25 11:03","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 11:24 (carly)<\/b>Access requested Monday 3rd November at 1pm.<\/p>

03\/11\/2025 12:55 (carly)<\/b>Access now requested for Wednesday 5th November.<\/p>

03\/11\/2025 14:55 (carly)<\/b>Confirmed for Wednesday 5th November. Please use codes -Code to building 70190Code to Flat 2 -4376<\/p>

05\/11\/2025 10:16 (carly)<\/b>Job cancelled as per Christina.<\/p>

05\/11\/2025 10:41 (jane)<\/b>(Placed On Hold) No works are allowed at 36 Wellington Street at the moment <\/p>

12\/01\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.Works cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61020","ticket_flag":"0","ticket_reference":"HDT62105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"580","cs_address_1":"Flat 2 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_title":"Electric boiler not working - For today, bring keys just in case tenant is not home ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/10\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 13:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 18:14 (roy)<\/b>Attended site but boiler not the issue. Unable to set up clock for the heatingMichael Keenan to return<\/p>

30\/10\/2025 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61024","ticket_flag":"0","ticket_reference":"HDT62109","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"4 Mercer Walk ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_id":"3191","cs_address_1":"4 Mercer Walk ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3191","ticket_title":"MDR\/JH\/17245 - Redecoration of shopfront ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"27\/10\/25 12:20","ticket_invoice_total":null,"ticket_notes_combined":"

27\/10\/2025 15:19 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:17 (carly)<\/b>Access requested Wednesday 5th and Thursday 6th November, weather dependant.<\/p>

04\/11\/2025 14:39 (jane)<\/b>Confirmed for Wednesday morning 5th November at 7:30am, to meet Randall at his offices <\/p>

05\/11\/2025 11:03 (travis)<\/b>Decoration works.<\/p>

06\/11\/2025 10:32 (travis)<\/b>Decoration works.<\/p>

07\/11\/2025 09:38 (jack)<\/b>Done<\/p>

07\/11\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.MDR\/JH\/17245 - Redecoration of shopfront completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61026","ticket_flag":"0","ticket_reference":"HDT62111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"124","cs_address_1":"Flat 4.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_title":"MDR\/JH\/17273 - Water damage repairs to bathroom and hallway ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"27\/10\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

27\/10\/2025 15:18 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:13 (carly)<\/b>Access requested Tuesday 4th November.<\/p>

03\/11\/2025 14:09 (carly)<\/b>Follow up email sent.<\/p>

04\/11\/2025 09:15 (carly)<\/b>Confirmed for Wednesday 5th November - Tenant to provide access from 10am.<\/p>

05\/11\/2025 11:17 (carly)<\/b>Confirmed for Friday 7th November at 10am.<\/p>

10\/11\/2025 08:45 (jack)<\/b>Done<\/p>

10\/11\/2025 10:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025. Carried out water damage repairs to bathroom and hallway as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61027","ticket_flag":"0","ticket_reference":"HDT62112","ticket_client":"357","client_name":"Jeremy James Ltd","ticket_address_1":"22-24 Lower Addison Gardens ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W14 8BQ","cs_id":"3193","cs_address_1":"22-24 Lower Addison Gardens ","cs_address_2":"","cs_town":"London","cs_postcode":"W14 8BQ","ticket_client_site":"3193","ticket_title":"Flat 4, 24 Lower Addison Gardens - bedroom ceiling leak","ticket_contact":"3559","contact_first_name":"William","contact_last_name":".","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/10\/25 16:36","ticket_invoice_total":null,"ticket_notes_combined":"

27\/10\/2025 16:36 (System)<\/b>Ticket Created<\/p>

27\/10\/2025 16:40 (carly)<\/b>Requested Wednesday 29th October.<\/p>

29\/10\/2025 18:08 (roy)<\/b>Attended site but abandoned due to rain.Return Thursday <\/p>

30\/10\/2025 15:20 (roy)<\/b>Moved galvanised tanks away from area.Trapped debris behind and leaves but unable to investigate fully due to tenant having to catch a train.No one mentioned her leaving early<\/p>

06\/11\/2025 13:43 (jane)<\/b>Will re-arrange a visit once the quoted works are accepted for works in the same road <\/p>

21\/11\/2025 09:21 (roy)<\/b>This one is very difficult. Found out that 5 previous roofing contractors has tried to resolve this problem.Cleaned out gulley and carried out small repairs to the lead workFilled crack in corner of the wall.In general this area looks in great condition and looks all new.Check the other side of the parapet wall and the ledge and pointing looks immaculate.At this point I can not rule out the leak is coming from the gulley from next door.This is at a different height and half way up the wall.I doubt it is coming from next door but really can't rule this out.Hopefully what we have done might have fixed it but not sure<\/p>

26\/11\/2025 12:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Attended site and cleaned out gulley and carried out small repairs to the lead work. Filled crack in corner of the wall. In general this area looks in great condition and looks all new.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61030","ticket_flag":"0","ticket_reference":"HDT62115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"334","cs_address_1":"Flat 4","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_title":"Broken Lights","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/10\/25 10:43","ticket_invoice_total":null,"ticket_notes_combined":"

28\/10\/2025 10:43 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:44 (carly)<\/b>Need to speak with Alan to confirm date.<\/p>

29\/10\/2025 10:27 (carly)<\/b>Access requested 30th October am.<\/p>

30\/10\/2025 12:28 (jane)<\/b>Tenant is home all day today <\/p>

31\/10\/2025 13:04 (alan)<\/b>Replace 4 LED lights in bedroom due to old fittings not working and being obsoleteRepair light fitting in main room<\/p>

31\/10\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Replaced 4No x LED lights in bedroom due to old fittings not working and being obsolete Repaired light fitting in main room","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61033","ticket_flag":"0","ticket_reference":"HDT62118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"3105","cs_address_1":"50-56 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_title":" Door handle repair","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/10\/25 12:53","ticket_invoice_total":null,"ticket_notes_combined":"

28\/10\/2025 12:53 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 12:53 (carly)<\/b>Roy is aware and will attend within the hour.<\/p>

28\/10\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/10\/2025.Duplicate job ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61038","ticket_flag":"0","ticket_reference":"HDT62123","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercers Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"Ballet Barre to be up outside Pineapple Shop by 3pm at the latest today - for an event - Lynne's budget ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 09:27","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 09:27 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:39 (iain)<\/b>Ballet stage.<\/p>

29\/10\/2025 13:17 (jane)<\/b>Set up ballet bar, returning early Thursday morning 30th October to remove <\/p>

29\/10\/2025 18:12 (roy)<\/b>With IanPut together ballet bar<\/p>

30\/10\/2025 10:56 (iain)<\/b>Remove ballet bar.<\/p>

30\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Set up Ballet Barre outside Pineapple Shop as instructed and removed once Event had taken place ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61039","ticket_flag":"0","ticket_reference":"HDT62124","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Kung Foo Noodle - 66 Shaftesbury Avenue. Recurring leak.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 09:32","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 09:32 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 09:32 (carly)<\/b>Iain is aware and will attend today.<\/p>

31\/10\/2025 15:55 (iain)<\/b>No leak when site attended. Video shows water coming through tiles\/boxing in basement toilet. Ran all nearby services. If leak repeats would probably need to remove tiles and section of boxing, but sourcing replacement tiles probably not possible unless there are some on site.<\/p>

31\/10\/2025 15:57 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 11:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.No leak when site attended. Video shows water coming through tiles\/boxing in basement toilet. Ran all nearby services. If leak repeats would probably need to remove tiles and section of boxing, but sourcing replacement tiles probably not possible unless there are some on site.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61041","ticket_flag":"0","ticket_reference":"HDT62126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_id":"2980","cs_address_1":"37-38 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_title":"There appeared to be a horizontal breach in the compartmentation in the riser cupboard. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 10:03","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 10:03 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:04 (carly)<\/b>Access requested for Tuesday 4th November at 9am.<\/p>

29\/10\/2025 10:34 (carly)<\/b>Confirmed for Tuesday 4th November.<\/p>

04\/11\/2025 12:55 (travis)<\/b>Applied fire resistant caulking to edges of existing ceiling fire board.<\/p>

04\/11\/2025 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.Applied fire resistant caulking to edges of existing ceiling fire board.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61044","ticket_flag":"0","ticket_reference":"HDT62129","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Implement a programme of inspection and testing for all portable electrical appliances and ensure the record is stored in your Compliance Documentation Storage System.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/10\/25 10:38","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 10:38 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:41 (carly)<\/b>Requested Monday 3rd November.<\/p>

04\/11\/2025 08:23 (roy)<\/b>Pat tesr<\/p>

04\/11\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.PAT testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61046","ticket_flag":"0","ticket_reference":"HDT62131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_id":"2980","cs_address_1":"37-38 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_title":"Clear and organise \"rat's nest\" of cables and extensions in the bottom of the electrical cupboard, provide additional fixed wired electrical sockets if required. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 10:49","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 10:49 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 10:50 (carly)<\/b>Requested for Monday 10th November.<\/p>

14\/11\/2025 09:52 (alan)<\/b>Tidy up cables in electrical cupboard <\/p>

18\/11\/2025 10:31 (alan)<\/b>Tidy up cables in cupboard <\/p>

18\/11\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025.Tidied up cables in electrical cupboard as required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61047","ticket_flag":"0","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 11:21","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025. Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.Painting high level signage board above vacant shop.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61054","ticket_flag":"0","ticket_reference":"HDT62139","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PX","cs_id":"1122","cs_address_1":"39 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PX","ticket_client_site":"1122","ticket_title":"Recommendation\tEnsure loose staircase nosing is secured and all other nosing checked and secured as required. ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 14:51","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 14:51 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 13:18 (travis)<\/b>Overhaul of all stair nosings, screwing down where required and sticking rubber treads to nosings where loose.<\/p>

30\/10\/2025 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Overhaul of all stair nosings, screwing down where required and sticking rubber treads to nosings where loose.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61056","ticket_flag":"0","ticket_reference":"HDT62141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"13 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1403","cs_address_1":"13 Mercer Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_title":"To install temporary supplies for Marketing Event ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 15:09","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 15:09 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 15:10 (jane)<\/b>Client has advised the supply needs to be installed on Monday 3rd November <\/p>

04\/11\/2025 06:43 (alan)<\/b>Install temporary power for back of house kitchen and relocate floor boxes ready for a marketing event<\/p>

04\/11\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.Supplied and installed temporary power for back of house, kitchen and relocated floor boxes in preparation for a marketing event","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61058","ticket_flag":"0","ticket_reference":"HDT62143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"1569","cs_address_1":"Flat 4","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_title":"To clear gullies ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 16:12","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 16:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 16:14 (jane)<\/b>Requested access for Friday morning 31st October at 9am <\/p>

29\/10\/2025 16:47 (jane)<\/b>Confirmed for Friday 31st October at 8am - tenant to provide access <\/p>

31\/10\/2025 08:32 (iain)<\/b>Clear box gutters.<\/p>

31\/10\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 14:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 15:49 (carly)<\/b>Cancelled by client.<\/p>

04\/11\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/11\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61062","ticket_flag":"0","ticket_reference":"HDT62147","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Replace the letter box with an anti-arson fireproof letter box","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/10\/25 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

30\/10\/2025 10:50 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:53 (jane)<\/b>Letterbox fire rated on order <\/p>

07\/11\/2025 11:24 (travis)<\/b>Removal of old letter box and replacement with a new fire rated letter box.<\/p>

07\/11\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Removal of old letter box and replacement with a new fire rated letter box.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61065","ticket_flag":"0","ticket_reference":"HDT62150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6a Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"596","cs_address_1":"Flat 6a Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_title":"Bathroom tiles \/ grout \/ silicone have some mould on them","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/10\/25 12:33","ticket_invoice_total":null,"ticket_notes_combined":"

30\/10\/2025 12:33 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 12:34 (jane)<\/b>Jack will attend to these items whilst on site decorating <\/p>

12\/11\/2025 12:44 (jack)<\/b>We didnt have to do in the end<\/p>

12\/11\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.RS Property on site carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61067","ticket_flag":"0","ticket_reference":"HDT62152","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3170","cs_address_1":"7-13 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_title":"To replace various outside lights and clean blade signs on 7-13 Mercer Street & 12 Slingsby Place","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"30\/10\/25 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

30\/10\/2025 14:02 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 14:03 (jane)<\/b>Attending 6:30am Friday morning 31st October x 2No engineers <\/p>

31\/10\/2025 13:22 (roy)<\/b>Assist Alan<\/p>

03\/11\/2025 12:58 (alan)<\/b>Replace blown accessible outside lights in court yard To return to replace ballest in light by 10 Slingsby place <\/p>

23\/12\/2025 08:07 (alan)<\/b>Replace ballest to 2 lights building downlights on 10 Slingsby place <\/p>

23\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Replaced blown accessible outside lights in court yard To return to replace ballast in light by 10 Slingsby placeReturned and replaced ballast to 2No lights building downlights on 10 Slingsby place","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61069","ticket_flag":"0","ticket_reference":"HDT62154","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"MDR\/JH\/17198 - External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"30\/10\/25 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 11:52 (carly)<\/b>Spoke to Alan, he will come back to us with a date as this will be out of hours.<\/p>

24\/11\/2025 10:13 (carly)<\/b>Spoke with Alan, he will come back to us with dates as this can not be done in normal working hours.<\/p>

27\/11\/2025 14:45 (roy)<\/b>With AlanLights<\/p>

28\/11\/2025 13:04 (roy)<\/b>With Alan and Mark<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works <\/p>

30\/11\/2025 19:33 (michael)<\/b>(Ticket Closed)<\/p>

05\/12\/2025 13:28 (alan)<\/b>Install time clock on lights <\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Attended site and carried out quoted works to the external bulkhead downlighter lighting at Front Entrance and fire exit Recess.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61070","ticket_flag":"0","ticket_reference":"HDT62155","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"3105","cs_address_1":"50-56 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_title":"Remedial Action works required ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/10\/25 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

30\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 15:14 (travis)<\/b>Attended above property and removed external metal vents to machinery door to determine if the vents were fire proof,Found both vents to have no fire intumicent properties being made of mild steel only.<\/p>

24\/11\/2025 05:50 (alan)<\/b>Make safe cables in riser cupboard <\/p>

26\/11\/2025 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended the above property and removed external metal vents to machinery door to determine if the vents were fire proof. Found both vents to have no fire intumescent properties being made of mild steel only.Make safe cables in riser cupboard","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61074","ticket_flag":"0","ticket_reference":"HDT62159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"1484","cs_address_1":"3rd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_title":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/10\/25 10:05","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 10:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 13:23 (roy)<\/b>Following test we ntr to cut out shower tray seal and replaceNTR<\/p>

31\/10\/2025 14:14 (jane)<\/b>Returning on Monday 3rd November to rake out all the rotten seals etc to shower, process of elimination <\/p>

03\/11\/2025 13:58 (jane)<\/b>Re-attending on Tuesday 4th November <\/p>

17\/11\/2025 09:01 (roy)<\/b>Removed\/Replaced silicone to shower tray<\/p>

18\/11\/2025 07:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Removed and replaced silicone seals to shower tray, both inside and outside ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61075","ticket_flag":"0","ticket_reference":"HDT62160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Locks to be changed to front and rear doors at 10 Gerrard Street. This is advanced notice and date TBC","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"31\/10\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 10:22 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 10:23 (jane)<\/b>Email from client This is advanced notice and date TBC. They will need to be changed early morning when the date is advised.<\/p>

02\/12\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/11\/2025.Works being carried out on another job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61081","ticket_flag":"0","ticket_reference":"HDT62166","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Ensure the fire extinguishers in the following location is removed from the property: Small store cupboard on the 2nd floor.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 09:57 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:42 (iain)<\/b>Remove and dispose of fire extinguisher.<\/p>

06\/11\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.Removed and disposed of fire extinguisher","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61082","ticket_flag":"0","ticket_reference":"HDT62167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Arrange for the gaps in the following locations to be fire stopped: Between the hair salon on the 1st floor and common area (stairwell). Example remedies include: individual blocks\/bricks to be replaced and laid and pointed with mortar, coated mineral fibre batts for larger areas (ensure larger areas are suitably supported, generally greater than 1.2m x 0.6m) and intumescent sealants (expanding foams) for narrow linear gaps only.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:01","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:01 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:49 (iain)<\/b>Fire proofing works.<\/p>

06\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.Fire proofing works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61083","ticket_flag":"0","ticket_reference":"HDT62168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only and mineral fibre insulation to plug gaps around pipes (max 25mm).","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:05","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:05 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:29 (carly)<\/b>Confirmed for Thursday 6th November.<\/p>

06\/11\/2025 16:46 (iain)<\/b>Fire proofing works.<\/p>

06\/11\/2025 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.Fire proofing works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61085","ticket_flag":"0","ticket_reference":"HDT62170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"872","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"Leak - Cafe tpt","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:22 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:23 (carly)<\/b>Roy is aware and will attend lunch time today.<\/p>

03\/11\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61087","ticket_flag":"0","ticket_reference":"HDT62172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21-24 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"280","cs_address_1":"21-24 Newport Court ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_title":"It is recommended that the intumescent strips with cold smoke seals are replaced with standard intumescent strips to reinstate the smoke leakage path through the gaps in the door. Alternatively a smoke detector could be provided in the electrical cupboard.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 09:35 (carly)<\/b>Confirmed for Friday 7th November.<\/p>

07\/11\/2025 15:45 (iain)<\/b>Replacement intrumiscent strips to 4 electrical cupboard doors.<\/p>

07\/11\/2025 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Replacement intumescent strips to 4 electrical cupboard doors completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61088","ticket_flag":"0","ticket_reference":"HDT62173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21-24 Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"280","cs_address_1":"21-24 Newport Court ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"280","ticket_title":"Arrange for the gaps to be fire stopped by competent contractors. Example remedies include: Intumescent collars\/wraps and suitable intumescent pillows (not appropriate for enclosing MOE unless smoke travel contained), fire resisting mortars, coated mineral fibre batts, intumescent sealants (expanding foams) for narrow gaps only, mineral fibre insulation to plug gaps around pipes (max 25mm).","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:47","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:47 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:57 (carly)<\/b>Confirmed for Friday 7th November.<\/p>

03\/11\/2025 16:12 (iain)<\/b>Fire stopping works in electrical cupboard.<\/p>

03\/11\/2025 16:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Fire stopping works in electrical cupboard completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61091","ticket_flag":"0","ticket_reference":"HDT62176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Leak into Ground Floor, SAKURADO","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 13:20 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 13:21 (jane)<\/b>Attending Tuesday morning 4th November <\/p>

05\/11\/2025 15:41 (roy)<\/b>Flooded roof area but no leak.There is some repairs to brickwork that should be done but roof needs to be cleared before we can do repairs<\/p>

11\/11\/2025 15:06 (jane)<\/b>Client confirmed Pest Control company are attending on Friday morning 14th November to clear the roof of rodent droppings etc, then we can attend on Friday afternoon to inspect the roof <\/p>

14\/11\/2025 13:12 (roy)<\/b>Inspected and main area is cleared but window ledge hasn't been cleared and this is our accessStill smells of rat pooh and is raining.I think ladder access may be best way to carry out works<\/p>

18\/11\/2025 15:23 (roy)<\/b>Blocked outlet again.ClearedFilled large holes around pipesExpanding foam and then cementAll ok<\/p>

18\/11\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Flooded roof area but no leak. There is some repairs to brickwork that should be done but roof needs to be cleared before we can do repairsRe-attended once roof had been cleared of rodent dropping and found blocked outlet again. Cleared, filled large holes around pipes, expanding foam and then cemented in place ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61093","ticket_flag":"0","ticket_reference":"HDT62178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Replace the plastic trunking located in the common areas with approved fire rated trunking and install adequate metal clips to ensure cables remain in position and do not sag in the event of a fire.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 13:58","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 13:58 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 14:13 (carly)<\/b>Confirmed for Thursday 6th November<\/p>

04\/11\/2025 13:30 (jane)<\/b>Can attend anytime - common parts <\/p>

05\/11\/2025 12:18 (carly)<\/b>Confirmed for Monday 10th November.<\/p>

03\/12\/2025 10:51 (alan)<\/b>Install fire rated clips in trunking on staircase<\/p>

03\/12\/2025 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Supplied and installed fire rated clips in trunking on staircase","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61094","ticket_flag":"0","ticket_reference":"HDT62179","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13A Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_id":"732","cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"Blown lamps - Common parts.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 14:43 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 06:47 (alan)<\/b>Replace blown lamp in common parts <\/p>

04\/11\/2025 09:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.Replaced blown lamp in common parts leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61095","ticket_flag":"0","ticket_reference":"HDT62180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"22 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QQ","cs_id":"332","cs_address_1":"22 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6QQ","ticket_client_site":"332","ticket_title":" 22\/22a\/24 Wardour Street - Sign to be removed and wall made good.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 14:49","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 14:49 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:43 (jack)<\/b>Done 90<\/p>

12\/11\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Sign removed and wall made good and decorated","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61097","ticket_flag":"0","ticket_reference":"HDT62182","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"13 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1403","cs_address_1":"13 Mercer Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_title":"We need an engineer to protect the lift with some corex in 13 Mercer St. This will need to be done in the morning tomorrow, as major deliveries are arriving from lunch time onwards. ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 15:51","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 15:51 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 15:51 (jane)<\/b>For early Tuesday morning 4th November <\/p>

03\/11\/2025 16:50 (jane)<\/b>For 9:15am on Tuesday morning 4th November - report to Sonia\/Timi <\/p>

04\/11\/2025 10:08 (jane)<\/b>Client called, works need to be completed by 3pm today <\/p>

04\/11\/2025 16:24 (iain)<\/b>Protection works.<\/p>

04\/11\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.Protection works completed to lift as instructed including protecting handrails etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61098","ticket_flag":"0","ticket_reference":"HDT62183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1522","cs_address_1":"Flat 1","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_title":"Blocked Shower Tray","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 16:24","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 16:24 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 16:26 (carly)<\/b>Access requested Tuesday 4th November at 1pm<\/p>

03\/11\/2025 16:30 (carly)<\/b>Confirmed for Tuesday 4th November, awaiting access details.<\/p>

03\/11\/2025 16:38 (carly)<\/b>A manager will provide access.<\/p>

04\/11\/2025 10:29 (carly)<\/b>Email sent requesting 12pm access instead.<\/p>

04\/11\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61100","ticket_flag":"0","ticket_reference":"HDT62185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"1864","cs_address_1":"Flat 3","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_title":"Bathroom Lock Broken","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/11\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

04\/11\/2025 10:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 10:57 (carly)<\/b>Spoke with Christina to inform her an engineer can attend 1130-12pm today.<\/p>

04\/11\/2025 11:59 (carly)<\/b>Have tried calling and emailing Christina again to try and gain access but still no response.<\/p>

04\/11\/2025 13:48 (jane)<\/b>Confirmed for 3:30pm today - representative will meet you on site <\/p>

04\/11\/2025 15:27 (jane)<\/b>Client would like another date <\/p>

04\/11\/2025 15:36 (jane)<\/b>Requested access for 2:30pm on Wednesday 5th November <\/p>

05\/11\/2025 10:51 (jane)<\/b>Confirmed for 2:30pm on Wednesday 5th November - representative will meet us on site <\/p>

05\/11\/2025 12:20 (carly)<\/b>Please can you give a call, 30 minutes prior to their attendance on 0330 0240 102<\/p>

05\/11\/2025 14:54 (jane)<\/b>Client has requested for Monday 10th November <\/p>

05\/11\/2025 15:20 (jane)<\/b>Client has requested for afternoon of Monday 10th November, have advised we can attend at 2:30pm <\/p>

06\/11\/2025 14:04 (jane)<\/b>For 10am on Tuesday 11th November - representative will meet our engineers on site <\/p>

11\/11\/2025 11:35 (nick)<\/b>(Flat 3 17a Tavistock Street) The lock mechanism was very stiff. We have removed it and WD40d it, now moving freeish but the door has dropped and access to re level is unclear!?frame to top of door 15mm difference to bottom.Would suggest 2020 have a look at this one?<\/p>

11\/11\/2025 11:37 (nick)<\/b>(Flat 3 17a Tavistock Street) I did fix a second door handle upstairs lounge.Handle needed removing and rebuild then back all put back again. Sorry no pictures taken.<\/p>

11\/11\/2025 11:39 (nick)<\/b>In notes<\/p>

11\/11\/2025 12:51 (roy)<\/b>Ease and adjusted lock.Door has dropped one side causing lock not to engage with keeper. Need to cut access pa el to adjust it as when we lift door the lock works perfectly.Need permission from Portland Brown <\/p>

11\/11\/2025 13:21 (jane)<\/b>Arranging for TwentyTwenty to attend <\/p>

12\/11\/2025 09:44 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November am.<\/p>

12\/11\/2025 09:46 (carly)<\/b>Email sent to Christina requesting access.<\/p>

14\/11\/2025 10:59 (jane)<\/b>Chased client again for Monday 17th November am<\/p>

17\/11\/2025 14:54 (carly)<\/b>Access now requested by Brian for Thursday 20th November.Email sent to client requesting access.<\/p>

18\/11\/2025 11:04 (carly)<\/b>As per phone call with Christina, confirmed for Thursday 20th November.Brian has been informed.<\/p>

20\/11\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025.Keep and door repaired leaving working, quotation to follow for full repairs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61106","ticket_flag":"0","ticket_reference":"HDT62191","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2405","cs_address_1":"Flat 4","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/11\/25 09:14","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 09:14 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:15 (carly)<\/b>Access requested Monday 12th January 9am.<\/p>

05\/11\/2025 12:55 (carly)<\/b>Confirmed for Monday 12th January - Please enter with keys as per Sue.<\/p>

13\/01\/2026 08:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61110","ticket_flag":"2","ticket_reference":"HDT62195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"32 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"3071","cs_address_1":"32 Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3071","ticket_title":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSS","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/11\/25 10:43","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 10:43 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:40 (jane)<\/b>Confirmed for Thursday afternoon 6th November <\/p>

07\/11\/2025 15:49 (iain)<\/b>Units front door is missing a bracket. I have sourced one and spray painted it for fitting early morning next week.Rear door I'm unable to repair lock, Twenty Twenty required.<\/p>

11\/11\/2025 11:01 (jane)<\/b>Instructed TwentyTwenty - awaiting a date <\/p>

11\/11\/2025 16:03 (iain)<\/b>Manufactured bracket and fitted to door frame to stop door opening outwards.<\/p>

12\/11\/2025 09:41 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November at 830am<\/p>

12\/11\/2025 09:51 (carly)<\/b>Email sent to Carole requesting access.<\/p>

14\/11\/2025 11:01 (jane)<\/b>Chased again for Monday morning 17th November <\/p>

14\/11\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 17th November at 8:30am <\/p>

17\/11\/2025 11:48 (carly)<\/b>Brian attended site, the door locks but further work is required, He will send a quote over.<\/p>

18\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/11\/2025.Units front door is missing a bracket. We have sourced one and spray painted it for fitting early morning next week. Returned and fitted new manufactured bracket to door frame to stop door opening outwardsRear door, our specialist contractor attended and reported back findings with costs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61111","ticket_flag":"0","ticket_reference":"HDT62196","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3121","cs_address_1":"Flat 101, 6 Mercers Walk","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"3121","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/11\/25 11:28","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 11:27 (carly)<\/b>Mr John Suntari Noi (info@spektacle.com)<\/p>

07\/11\/2025 11:29 (carly)<\/b>Access requested Tuesday 18th November at between 9-12pm.<\/p>

17\/11\/2025 16:15 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:42 (carly)<\/b>Confirmed- Tenant will be home for access.<\/p>

18\/11\/2025 09:15 (carly)<\/b>If tenant is not home please contact him on - 07999 238 947 and they will give you an eta.<\/p>

18\/11\/2025 09:33 (alan)<\/b>Quoted works <\/p>

18\/11\/2025 11:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR units","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61112","ticket_flag":"0","ticket_reference":"HDT62197","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3122","cs_address_1":"Flat 104, 6 Mercers Walk","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3122","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/11\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 11:33 (carly)<\/b>Mr Chan Joong Park (Fcrkisskins@gmail.com)<\/p>

07\/11\/2025 11:34 (carly)<\/b>Access requested Tuesday 18th November between 9-12pm.<\/p>

17\/11\/2025 16:18 (carly)<\/b>Follow up sent requesting access.<\/p>

17\/11\/2025 16:46 (carly)<\/b>Tenant will be home until 10:30am.<\/p>

20\/11\/2025 08:03 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61119","ticket_flag":"0","ticket_reference":"HDT62204","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Goodwin & Goodwin Unit 3, Guillemot Place ","ticket_town":"Clarendon Road, London","ticket_county":null,"ticket_postcode":"N22 6XG","cs_id":"3200","cs_address_1":"Goodwin & Goodwin ","cs_address_2":"Unit 3, Guillemot Place ","cs_town":"Clarendon Road, London","cs_postcode":"N22 6XG","ticket_client_site":"3200","ticket_title":"To pick up the 2 plaques from Knight Frank's office and deliver Unit 3, Guillemot Place - To come from Lynne's budget ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 09:19","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 09:19 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:50 (roy)<\/b>Dropped off signs<\/p>

11\/11\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Delivered signs as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61120","ticket_flag":"0","ticket_reference":"HDT62205","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13A Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_id":"732","cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"None of the toilets are working - urgent ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 11:26 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 12:19 (roy)<\/b>Two bathrooms and water ok.But one toilet the siphon is letting by.Ease and adjusted push buttons<\/p>

06\/11\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.Two bathrooms and water ok. But one toilet the syphon was letting by. Eased and adjusted push buttons leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61122","ticket_flag":"0","ticket_reference":"HDT62207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"885","cs_address_1":"Flat 5","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_title":"MDR\/JH\/17278 - Supply and fit new secondary glazing to bedroom window ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Glazing & Boarding","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"06\/11\/25 13:03","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:04 (jane)<\/b>Instructed Prentice Glass <\/p>

11\/11\/2025 11:17 (jane)<\/b>Update from Glaziers :glass is currently on order (7\/11) and the estimated delivery is 2 to 3 weeks. As soon as the glass arrives I will contact you to book in.<\/p>

25\/11\/2025 14:30 (carly)<\/b>The glass has now arrived, prentice glass have requested Friday 28th November.Awaiting response from client.<\/p>

27\/11\/2025 10:34 (carly)<\/b>Informed Prentice glass we will need another date.<\/p>

09\/12\/2025 10:05 (jane)<\/b>Chased Apprentice Glass for some more dates <\/p>

09\/12\/2025 13:56 (jane)<\/b>Given client dates of :11th, 12th, 15th, 16th, 17th all AM visits (9-12pm)Awaiting confirmation <\/p>

12\/12\/2025 15:09 (jane)<\/b>Requested access for Tuesday 16th or Wednesday 17th December all AM visits (9-12pm)<\/p>

17\/12\/2025 12:20 (carly)<\/b>Confirmed for Thursday 18th December. Prentice glass are aware.<\/p>

17\/12\/2025 12:45 (carly)<\/b>They will be arriving after 11am.<\/p>

19\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.MDR\/JH\/17278 - Supply and fit new secondary glazing to bedroom window completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Prentice Glass Ltd","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61124","ticket_flag":"0","ticket_reference":"HDT62209","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Clareville House 26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3011","cs_address_1":"Clareville House ","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_title":"No hot water to toilets on the first floor - report to Courtney of Flagstone ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 20:25 (roy)<\/b>No hot water to the toilets inside the offices.Could find No heaters hidden anywhere Apparently engineers on site yesterday and since then no hot water but hot elsewhere.Found cylinder and boilers in basement but this is cold.Not sure if this is the problem but landlord engineers need to return <\/p>

07\/11\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.No hot water to the toilets inside the offices. Could not locate heaters Apparently engineers on site yesterday and since then no hot water but hot elsewhere. Found cylinder and boilers in basement but this is cold. Not sure if this is the problem but landlord engineers need to return to investigate ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61125","ticket_flag":"0","ticket_reference":"HDT62210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"Extractor fan over hob not working ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 13:46","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:36 (jane)<\/b>Requested access Tuesday, 11th of Nov in the morning 8-2pm <\/p>

06\/11\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.From client :Dont worry we have had to allocate it elsewhere with a lot of other specialist jobs just wanted to check was not duplicating.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61127","ticket_flag":"0","ticket_reference":"HDT62212","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1131","cs_address_1":"Flat 2","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_title":"Bathroom issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 15:01","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 15:01 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:01 (jane)<\/b>Requested access for Tuesday morning 11th November at 9am <\/p>

10\/11\/2025 15:08 (carly)<\/b>Access now requested Tuesday 11th November at 1pm.<\/p>

10\/11\/2025 16:08 (carly)<\/b>Confirmed for Tuesday 11th November at 9am.Tenant home for access.<\/p>

11\/11\/2025 10:25 (travis)<\/b>Attended and removed build up of limescale in bath,unblocked bath outlet and pipework to allow for free flowing water,Removed shower head and cleaned all servicible inner parts , refitted but showerhead is blocked internally and would require replacing, details in photos but m Keenan should be liased with first due to price of shower head <\/p>

11\/11\/2025 13:16 (jane)<\/b>New shower head on order - Email Sent<\/b><\/p>

12\/11\/2025 12:56 (carly)<\/b>Access requested Wednesday 12th November.<\/p>

12\/11\/2025 14:24 (jane)<\/b>Requested access for Thursday morning 13th November to fit the new shower head and check the pressure <\/p>

13\/11\/2025 10:31 (jane)<\/b>Requested access from 12:30pm today <\/p>

13\/11\/2025 11:58 (jane)<\/b>Could the contractor please visit the site after 2,30pm today & would he be able to help the tenant work the thermostat.<\/p>

13\/11\/2025 15:12 (jane)<\/b>Re-requested for 9am on Friday morning 14th November <\/p>

14\/11\/2025 09:39 (jane)<\/b>Client to give us another date<\/p>

17\/11\/2025 11:33 (carly)<\/b>Access requested Monday 24th November at 1pm.<\/p>

19\/11\/2025 08:57 (jane)<\/b>M Keenan sourcing control panel for boiler <\/p>

19\/11\/2025 08:58 (jane)<\/b>Sourcing new control panel for boiler - Email Sent<\/b><\/p>

19\/11\/2025 09:45 (roy)<\/b>Unable to get boiler up and running.Michael Keenan said it was the pump at fault.Please pass job onto Michael but if he can't go today then we should\/must provide heatersGot tenants phone number and he works only 5 minutes away<\/p>

19\/11\/2025 15:08 (jane)<\/b>Requested access to return on Thursday morning 20th November between 9 and 9:30am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am <\/p>

19\/11\/2025 15:32 (jane)<\/b>Confirmed for Thursday morning 20th November from 9am, tenant will be home <\/p>

21\/11\/2025 08:34 (michaelk)<\/b>Attended site to replace the shower head to the rear ensuite bathroom. The heating system was fully tested and faults were rectified to leave operational. A new filling loop was fitted as this was found leaking. There are two components that were identified and require replacing. I will forward a quote to replace.3hrs labour plus parts, total 287.60 ex vat.<\/p>

03\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025.Attended and removed build-up of limescale in bath, unblocked bath outlet and pipework to allow for free flowing water, Removed shower head and cleaned all serviceable inner parts , refitted but showerhead is blocked internally and would require replacingReturned to site and replaced the shower head to the rear ensuite bathroom. The heating system was fully tested and faults were rectified to leave operational. A new filling loop was fitted as this was found leaking. There are two components that were identified and require replacing. We will forward a quote to replace","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61128","ticket_flag":"0","ticket_reference":"HDT62213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"925","cs_address_1":"Flat 2","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_title":"Under-counter kitchen lights not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 15:09","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 15:09 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:11 (jane)<\/b>Client has requested for Friday 7th November - Advised we can attend at 9am - waiting on confirmation <\/p>

06\/11\/2025 16:28 (jane)<\/b>Confirmed for 9am on Friday 7th November, tenant will give access <\/p>

07\/11\/2025 09:27 (roy)<\/b>2 x lights not working.Capsule bulbs and Alan said you can't but them unless on-line May bequicker to purchase new LED fittings <\/p>

11\/11\/2025 11:44 (jane)<\/b>Engineer sourcing parts <\/p>

12\/11\/2025 15:37 (jane)<\/b>Lamp on order - delivery 17th November <\/p>

20\/11\/2025 07:55 (jane)<\/b>Chased delivery, attempted to delivery on Monday, going to attempt to again deliver on Friday 21st Nov<\/p>

21\/11\/2025 14:59 (carly)<\/b>Access requested Tuesday 25th November at 9am.<\/p>

24\/11\/2025 09:34 (carly)<\/b>Confirmed with tenant.<\/p>

25\/11\/2025 09:20 (roy)<\/b>Replaced capsules All working ok <\/p>

26\/11\/2025 12:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site to find 2 x lights not working. Replaced capsules, tested and left working ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61131","ticket_flag":"0","ticket_reference":"HDT62216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Opera Quarter Winter Lights ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_id":"3061","cs_address_1":"Opera Quarter Winter Lights ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:06","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 09:07 (carly)<\/b>To be discussed with Alan.<\/p>

11\/11\/2025 13:31 (jane)<\/b>(Placed On Hold) Waiting on client to approve quote <\/p>

23\/12\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Client put on hold ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61132","ticket_flag":"0","ticket_reference":"HDT62217","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"MDR\/JH\/17281 - Water damage redecoration ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 09:27 (jane)<\/b>Liaise with Charley to program in a date <\/p>

11\/11\/2025 10:57 (carly)<\/b>Jack will come back to us with a date.<\/p>

14\/11\/2025 12:04 (jack)<\/b>Done<\/p>

14\/11\/2025 13:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17281 - Water damage redecoration works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61133","ticket_flag":"0","ticket_reference":"HDT62218","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 201 Mercers Walk","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"2593","cs_address_1":"Flat 201","cs_address_2":"6 Mercers Walk South West","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"2593","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:26","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 11:38 (carly)<\/b>Mr Alykhan Zaki Altaaf Meghani (zakimeg@googlemail.com)<\/p>

07\/11\/2025 11:38 (carly)<\/b>Access requested Tuesday 18th November between 9-12pm.<\/p>

07\/11\/2025 12:17 (carly)<\/b>Confirmed by tenant.<\/p>

18\/11\/2025 09:49 (alan)<\/b>Quoted works <\/p>

18\/11\/2025 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR units","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61134","ticket_flag":"0","ticket_reference":"HDT62219","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3201","cs_address_1":"301 North Building","cs_address_2":"Mercers Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3201","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:41","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:50 (carly)<\/b>North BuildingsMs Daishengnan GNI General Nuclear International (Daishengnan@cgnuk.co.uk)<\/p>

07\/11\/2025 12:50 (carly)<\/b>Access requested Thursday 20th November all day.<\/p>

12\/11\/2025 10:53 (carly)<\/b>Access confirmed.Please collect keys from security but knock before entering.<\/p>

24\/11\/2025 05:45 (alan)<\/b>Quoted works<\/p>

03\/12\/2025 15:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR units to 10No flats completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61135","ticket_flag":"0","ticket_reference":"HDT62220","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 102 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":null,"cs_id":"2592","cs_address_1":"Flat 102","cs_address_2":"6 Mercers Walk South West","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2592","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:51","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 11:56 (carly)<\/b>Ms Elizabeth Ventsislavova Getova (elizabethgetova@yahoo.com)<\/p>

07\/11\/2025 11:57 (carly)<\/b>Access requested Tuesday 18th November 9-12pm<\/p>

17\/11\/2025 16:19 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:33 (carly)<\/b>Tenant is away until early January and has suggested the first week in Januaury.<\/p>

26\/11\/2025 10:00 (carly)<\/b>Access requested Tuesday 6th January at 9am.<\/p>

26\/11\/2025 12:20 (carly)<\/b>Tenant has confirmed 6th January but has requested 12-3pm.<\/p>

06\/01\/2026 09:35 (jane)<\/b>Tenant has requested we attend on Thursday morning 8th January <\/p>

06\/01\/2026 11:15 (jane)<\/b>Tenant will give access on Thursday 8th January 12-2pm <\/p>

12\/01\/2026 07:56 (alan)<\/b>Quoted works <\/p>

12\/01\/2026 10:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.MDR\/JH\/17151 - Annual Servicing of MVHR units completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61136","ticket_flag":"0","ticket_reference":"HDT62221","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3106","cs_address_1":"Flat 103","cs_address_2":"6 Mercer Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3106","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:01","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:01 (carly)<\/b>Mr Nikolai Christophe Charlier (charlier.nikolai5140@gmail.com)<\/p>

07\/11\/2025 12:02 (carly)<\/b>Access requested Tuesday 18th November -12-3pm.<\/p>

11\/11\/2025 11:20 (carly)<\/b>Confirmed by tenant, awaiting access details.<\/p>

11\/11\/2025 11:22 (carly)<\/b>Tenant will be home for access.<\/p>

20\/11\/2025 08:08 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit at our quotation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61137","ticket_flag":"0","ticket_reference":"HDT62222","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3101","cs_address_1":"Flat 202 ","cs_address_2":"6 Mercer Street","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3101","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:03","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:05 (carly)<\/b>Ms Jennifer Louise Copestake (jencopestake@yahoo.ca)<\/p>

07\/11\/2025 12:05 (carly)<\/b>Access requested Tuesday 18th November 12-3pm<\/p>

17\/11\/2025 16:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:44 (carly)<\/b>Confirmed - Please use keys for access.<\/p>

20\/11\/2025 08:11 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61138","ticket_flag":"0","ticket_reference":"HDT62223","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3099","cs_address_1":"Flat 203","cs_address_2":"6 Mercer Walk","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3099","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:07","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:08 (carly)<\/b>Mr Zachary Seow Xue Xian (Zachary048@gmail.com)<\/p>

07\/11\/2025 12:08 (carly)<\/b>Access requested Tuesday 18th November 12-3pm<\/p>

17\/11\/2025 16:22 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 09:06 (carly)<\/b>Confirmed by tenant.<\/p>

18\/11\/2025 09:18 (carly)<\/b>Tenant should be home but happy for us to use keys if not.<\/p>

20\/11\/2025 08:14 (alan)<\/b>Quote works <\/p>

20\/11\/2025 15:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61139","ticket_flag":"0","ticket_reference":"HDT62224","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 204 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_id":"2587","cs_address_1":"Flat 204","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2587","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:09","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:13 (carly)<\/b>Mr Nicolas Andre Louis Quatravaux (nquatravaux@gmail.com)<\/p>

07\/11\/2025 12:13 (carly)<\/b>Access requested Wednesday 19th November 9-1pm<\/p>

17\/11\/2025 16:23 (carly)<\/b>Follow up email sent requesting access.<\/p>

19\/11\/2025 08:54 (carly)<\/b>Tenant will be home for access.<\/p>

20\/11\/2025 07:53 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit as to our quotation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61140","ticket_flag":"0","ticket_reference":"HDT62225","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 301 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_id":"3100","cs_address_1":"Flat 301","cs_address_2":"6 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3100","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:15","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:20 (carly)<\/b>Mrs Holly Elizabeth Von Wolfersdorf (hollyhughes93@hotmail.com)<\/p>

07\/11\/2025 12:21 (carly)<\/b>Access requested for Wednesday 19th November 9-1pm.<\/p>

10\/11\/2025 09:02 (carly)<\/b>Confirmed by tenant, awaiting access details.<\/p>

10\/11\/2025 09:29 (carly)<\/b>Tenant will be home for access.<\/p>

19\/11\/2025 09:48 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit as our completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61141","ticket_flag":"0","ticket_reference":"HDT62226","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 302 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H","ticket_postcode":"9FA","cs_id":"2596","cs_address_1":"Flat 302","cs_address_2":"6 Mercers Walk South West","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2596","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:23","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:23 (carly)<\/b>Mr Ruslan Kim (rkim567@hotmail.com)<\/p>

07\/11\/2025 12:24 (carly)<\/b>Access requested Wednesday 19th November 9-1pm.<\/p>

17\/11\/2025 16:24 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:38 (carly)<\/b>Tenant has requested between 9-10am.<\/p>

18\/11\/2025 08:52 (carly)<\/b>Tenant will be home for access.<\/p>

19\/11\/2025 09:22 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61142","ticket_flag":"0","ticket_reference":"HDT62227","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 303 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":null,"cs_id":"2588","cs_address_1":"Flat 303","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2588","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:26","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:28 (carly)<\/b>Ms Tara Shirvani (tara.shirvani@gmail.com)<\/p>

07\/11\/2025 12:28 (carly)<\/b>Access requested Wednesday 19th November 9-1pm.<\/p>

10\/11\/2025 09:08 (carly)<\/b>Confirmed by tenant, please use keys for access.<\/p>

20\/11\/2025 07:47 (alan)<\/b>Quoted work<\/p>

20\/11\/2025 15:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61143","ticket_flag":"0","ticket_reference":"HDT62228","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 402 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_id":"2590","cs_address_1":"Flat 402","cs_address_2":"6 Mercers Walk South East","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2590","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:28","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:33 (carly)<\/b>Ms Katie Anne England (contact@katie-england.com)<\/p>

07\/11\/2025 12:34 (carly)<\/b>Access requested Wednesday 19th November 1-4pm<\/p>

17\/11\/2025 16:28 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/11\/2025 16:40 (carly)<\/b>Confirmed - Tenant home for access.<\/p>

19\/11\/2025 13:21 (alan)<\/b>Quoted works <\/p>

20\/11\/2025 15:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR unit completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61144","ticket_flag":"0","ticket_reference":"HDT62229","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 401 6 Mercers Walk","ticket_town":"London","ticket_county":"WC2H 9FA","ticket_postcode":"WC2H 9FA","cs_id":"2597","cs_address_1":"Flat 401","cs_address_2":"6 Mercers Walk South West","cs_town":"London ","cs_postcode":"WC2H 9FA","ticket_client_site":"2597","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:37 (carly)<\/b>Mr Jarkko Juhani Oksanen (jarkko@serviceform.com)<\/p>

07\/11\/2025 12:37 (carly)<\/b>Access requested Wednesday 19th November between 1-4pm.<\/p>

17\/11\/2025 16:29 (carly)<\/b>Follow up email sent requesting access.<\/p>

26\/11\/2025 10:02 (carly)<\/b>Access requested Wednesday 3rd December at 9am.<\/p>

28\/11\/2025 10:41 (carly)<\/b>Follow up email sent direct to client requesting access.<\/p>

16\/12\/2025 11:15 (carly)<\/b>Access requested Monday 22nd December between 9-11am.<\/p>

16\/12\/2025 12:22 (carly)<\/b>Access confirmed for Monday 22nd December.<\/p>

16\/12\/2025 12:33 (carly)<\/b>Please use keys access as tenant may not be home.<\/p>

23\/12\/2025 08:03 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR units completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61145","ticket_flag":"0","ticket_reference":"HDT62230","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3098","cs_address_1":"Flat 304","cs_address_2":"6 Mercers Walk ","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3098","ticket_title":"MDR\/JH\/17151 - Annual Servicing of MVHR units ","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/11\/25 10:33","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 12:39 (carly)<\/b>Mr Cristian Matei (matei.c92@gmail.com)<\/p>

07\/11\/2025 12:40 (carly)<\/b>Access requested Wednesday 19th November 1-4pm<\/p>

17\/11\/2025 16:30 (carly)<\/b>Follow up sent requesting access.<\/p>

26\/11\/2025 10:22 (carly)<\/b>Access requested Wednesday 3rd December 11am.<\/p>

28\/11\/2025 10:41 (carly)<\/b>Follow up email sent direct to client requesting access.<\/p>

16\/12\/2025 11:01 (carly)<\/b>Access requested Monday 22nd December between 9-11am.<\/p>

16\/12\/2025 11:30 (carly)<\/b>Confirmed for Monday 22nd December but contact tenant prior to arriving. Send message +44 7398886516<\/p>

23\/12\/2025 08:03 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.MDR\/JH\/17151 - Annual Servicing of MVHR units completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61153","ticket_flag":"0","ticket_reference":"HDT62238","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"Faulty light fittings - Management Office","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 09:42","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 09:42 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 08:31 (alan)<\/b>Replace faulty light fitting in office <\/p>

11\/11\/2025 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025.Replaced faulty light fitting in office leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61156","ticket_flag":"0","ticket_reference":"HDT62241","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"286","cs_address_1":"36-40 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_title":"Faulty bulbs.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 10:20","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 10:20 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 10:20 (carly)<\/b>Alan is aware.<\/p>

11\/11\/2025 08:33 (alan)<\/b>Investigate lights not all switching on in restaurant unitFound lost man out switch to be broken, replaced switch and replace blowing lamps as needed in toilet<\/p>

11\/11\/2025 08:33 (alan)<\/b>Investigate lights not all switching on in restaurant unitFound lost man out switch to be broken, replaced switch and replace blowing lamps as needed in toilet<\/p>

11\/11\/2025 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025.Investigated lights not all switching on in restaurant unitFound lost man out switch to be broken, replaced switch and replaced blown lamps as needed in toilet","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61160","ticket_flag":"0","ticket_reference":"HDT62245","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"330","cs_address_1":"Flat 1 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"330","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:06","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:06 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:08 (carly)<\/b>Access requested Thursday 13th November at 9am.<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:29 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

18\/11\/2025 16:32 (jane)<\/b>Confirmed for Wednesday 19th November - keys for access <\/p>

24\/11\/2025 14:03 (carly)<\/b>Access now requested Tuesday 2nd December 9am.<\/p>

27\/11\/2025 10:19 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:38 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61161","ticket_flag":"0","ticket_reference":"HDT62246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:09 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:11 (carly)<\/b>Access requested Thursday 13th November at 11am<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:29 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:03 (carly)<\/b>Access now requested Tuesday 2nd December 11am.<\/p>

24\/11\/2025 14:09 (carly)<\/b>Could you also look at the tub drain and dryer? The seal on the plug in the tub isnt really working so the tub doesnt hold water for a bath. Also, the dryer filter needs to be cleaned; its taking multiple cycles to dry clothes.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61162","ticket_flag":"0","ticket_reference":"HDT62247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"929","cs_address_1":"Flat 3 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:13 (carly)<\/b>Access requested Thursday 13th November at 1pm.<\/p>

12\/11\/2025 10:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:32 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:04 (carly)<\/b>Access now requested Tuesday 2nd December 1pm<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:43 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61163","ticket_flag":"0","ticket_reference":"HDT62248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 11 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LP","cs_id":"1442","cs_address_1":"Flat 2","cs_address_2":"11 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9LP","ticket_client_site":"1442","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:16","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:16 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:19 (carly)<\/b>Access requested Tuesday 18th November at 9am.<\/p>

12\/11\/2025 10:04 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:33 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:04 (carly)<\/b>Access now requested Tuesday 2nd December 3pm.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

03\/12\/2025 05:35 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61164","ticket_flag":"0","ticket_reference":"HDT62249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"42","cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:22","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:22 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:23 (carly)<\/b>Access requested for Tuesday 18th November 11am.<\/p>

12\/11\/2025 10:04 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:33 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 11am.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

05\/12\/2025 06:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61165","ticket_flag":"0","ticket_reference":"HDT62250","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"43","cs_address_1":"Flat 2","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:24","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:24 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:26 (carly)<\/b>Access requested Tuesday 18th November at 1pm.<\/p>

12\/11\/2025 10:05 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:34 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 1pm.<\/p>

27\/11\/2025 10:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

04\/12\/2025 05:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/12\/2025 08:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/12\/2025.Full gas compliance testing completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61166","ticket_flag":"0","ticket_reference":"HDT62251","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"34","cs_address_1":"Flat 3","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"34","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:30","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:30 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:31 (carly)<\/b>Access requested Tuesday 18th November at 3pm<\/p>

12\/11\/2025 10:05 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:34 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 3pm.<\/p>

27\/11\/2025 10:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

04\/12\/2025 05:15 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/12\/2025 08:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/12\/2025.Full gas compliance testing completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61167","ticket_flag":"0","ticket_reference":"HDT62252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1198","cs_address_1":"Flat 6 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1198","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:32","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:32 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:34 (carly)<\/b>Access requested Monday 24th November at 9am.<\/p>

12\/11\/2025 10:06 (carly)<\/b>Follow up email sent requesting access.<\/p>

03\/12\/2025 12:32 (carly)<\/b>Access requested Thursday 4th December at 11am.<\/p>

03\/12\/2025 13:25 (jane)<\/b>A key can be used to access the property.<\/p>

05\/12\/2025 06:51 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61187","ticket_flag":"0","ticket_reference":"HDT62272","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercers Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"Moving the Plaque, Langley Gates","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 09:01","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 09:01 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:06 (iain)<\/b>To move plaque to opposite wall, instructed by Randall.<\/p>

11\/11\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2026 10:44 (jane)<\/b>This will need to be billed Tim Chambers Budget<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.Moved plaque to opposite wall, instructed by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61188","ticket_flag":"0","ticket_reference":"HDT62273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Kitchen tap leaking, in basement.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 09:20","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 09:21 (carly)<\/b>Please contact Charley on arrival - M. 07586294669<\/p>

11\/11\/2025 16:06 (iain)<\/b>Shut off tap.<\/p>

12\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.Shutdown tap as requested","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61191","ticket_flag":"0","ticket_reference":"HDT62276","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"277","cs_address_1":"Flat 2.1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_title":"Problem with the floor grouting in the bathroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 10:19","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 10:19 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 10:21 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 16:15 (jane)<\/b>Please call Lilian for the codes <\/p>

14\/11\/2025 10:41 (jane)<\/b>Please call Lilian for codes - For 8th December <\/p>

25\/11\/2025 09:27 (carly)<\/b>This now needs to be rescheduled due to the tenant extending their stay, awaiting new date from Lilian.<\/p>

27\/11\/2025 15:29 (carly)<\/b>Lilian has requested Tuesday 16th November.<\/p>

27\/11\/2025 15:29 (carly)<\/b>16th December.<\/p>

02\/12\/2025 15:56 (jane)<\/b>The flat will actually be available from 10am on Monday 15th Dec<\/p>

02\/12\/2025 16:15 (jane)<\/b>The flat will actually be available from 10am on Monday 15th Dec,Claudia will be providing access on the day, she can be contacted on +44 7405 337356.<\/p>

15\/12\/2025 13:05 (travis)<\/b>Attended and removed loose tiles X2,Ground off old adhesive off site,Returned and refitted tiles using tile adhesive and grouted around tiles in similar colour to original.<\/p>

16\/12\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.Attended and removed loose tiles X2, ground off old adhesive off site, Returned and refitted tiles using tile adhesive and grouted around tiles in similar colour to original.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61194","ticket_flag":"0","ticket_reference":"HDT62279","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2211","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 11:57","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 11:57 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 11:57 (jane)<\/b>To change 3No locks on Friday 12th December at 9am - Bailiffs will be on site<\/p>

11\/11\/2025 11:59 (jane)<\/b>Instructed Courts Security to be on site too at 9am on 12th December <\/p>

12\/12\/2025 10:00 (roy)<\/b>With Courts SecurityChange locks as required <\/p>

23\/12\/2025 10:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/12\/2025.Locksmith change 3No locks on Friday 12th December at 9am as instructed with Balliffs","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61196","ticket_flag":"1","ticket_reference":"HDT62281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_id":"1192","cs_address_1":"Flat 2","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_title":"Curtain string not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 12:30","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 12:30 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 12:32 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

11\/11\/2025 16:32 (jane)<\/b>Confirmed Wednesday 12th November at 9am - tenant home for access <\/p>

12\/11\/2025 08:59 (jane)<\/b>Client has requested an afternoon appointment today, requested access for between 2 and 3pm today <\/p>

12\/11\/2025 15:55 (iain)<\/b>Broken roller blind chain, to source and return to fit.<\/p>

12\/11\/2025 16:55 (jane)<\/b>Engineer found broken roller blind chain, to source and return to fit. - Email Sent<\/b><\/p>

23\/12\/2025 11:32 (jane)<\/b>Need to make an appointment to return to check on the curtain strings again<\/p>

07\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2025Repaired curtain string ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61199","ticket_flag":"0","ticket_reference":"HDT62284","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"To carry out rubbish removal from basement ","ticket_contact":"3665","contact_first_name":"Shannon","contact_last_name":"Mulgrew","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/11\/25 14:29","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 14:29 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 14:50 (jane)<\/b>Confirmed for Wednesday 12th November Please collect keys from security the picture is from the basement Key 103 B6 <\/p>

14\/11\/2025 10:05 (iain)<\/b>Clearance.<\/p>

14\/11\/2025 13:05 (travis)<\/b>Clearance and disposal to office.<\/p>

14\/11\/2025 13:09 (roy)<\/b>Load up vanWith Travis and ian<\/p>

14\/11\/2025 13:25 (jane)<\/b>(Ticket Closed)<\/p>

17\/11\/2025 09:03 (roy)<\/b>Bring up rubbish from basement to front door <\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Clearance of rubbish from basement and disposal at waste refuge site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61200","ticket_flag":"0","ticket_reference":"HDT62285","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28a Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"3065","cs_address_1":"28a Lisle Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"3065","ticket_title":"Could the lock to the electrical cupboard in 28a Lisle Street be fixed please. It is an FB lock however it doesn't turn and lock","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 15:15","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 15:15 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 15:46 (iain)<\/b>Supplied and fitted new FB lock.<\/p>

12\/11\/2025 16:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025.Supplied and fitted new FB lock","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61201","ticket_flag":"0","ticket_reference":"HDT62286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2924","cs_address_1":"Flat 1","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_title":"Boiler ventilator noisy when it is not in use","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/11\/25 15:56","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 15:56 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 15:58 (jane)<\/b>Requested access for Friday 14th November at 12noon <\/p>

11\/11\/2025 15:59 (jane)<\/b>Requested access for Friday afternoon 14th November <\/p>

11\/11\/2025 16:04 (jane)<\/b>Tenant to provide access on Friday afternoon 14th November <\/p>

17\/11\/2025 13:14 (michaelk)<\/b>Attended site to investigate the reported boiler noise. The boiler fan was inspected and cleaned along with all probable causes of the reported sound. Checked the inlet and exhaust flue outlets. No faults found. 2hrs labour 105<\/p>

18\/11\/2025 07:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Attended site to investigate the reported boiler noise. The boiler fan was inspected and cleaned along with all probable causes of the reported sound. Checked the inlet and exhaust flue outlets. No faults found","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61202","ticket_flag":"0","ticket_reference":"HDT62287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Unit lock issue ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 16:40","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:43 (jane)<\/b>Advised client we will attend mid morning on Wednesday 12th November <\/p>

11\/11\/2025 16:50 (jane)<\/b>Client has requested that we attend on 12noon on Wednesday 12th November <\/p>

12\/11\/2025 15:54 (iain)<\/b>Eased and adjusted bolts. Unable to source new cylinder. Information passed to office.<\/p>

12\/11\/2025 16:54 (jane)<\/b>Arranging for Court Security to attend <\/p>

27\/11\/2025 09:54 (carly)<\/b>Court security -Would like to remove the lock from the door so will need another visit unfortunately! It looks to be an imported door\/lock so not available on the UK market, we need to remove it to measure it up for something close. Will be a big job to factor in a new lock into this door. They would like to attend on Tuesday 2nd December at midday.<\/p>

27\/11\/2025 10:08 (carly)<\/b>Confirmed with client for Tuesday 2nd December.Newport security to release keys.<\/p>

02\/12\/2025 21:44 (roy)<\/b>Attended site and waited for an hour for Courts SecurityThey removed the lock and now we have to wait for them to order a new one<\/p>

03\/12\/2025 09:42 (jane)<\/b>Attended site and waited for an hour for Courts Security They removed the lock and have ordered a new lock - Email Sent<\/b><\/p>

04\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Eased and adjusted bolts, arranged for locksmith to attend and remove the existing lock to establish what locking unit is required, quotation to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61203","ticket_flag":"0","ticket_reference":"HDT62288","ticket_client":"2176","client_name":"OCS","ticket_address_1":"43 Shelton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JN","cs_id":"3213","cs_address_1":"43 Shelton Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JN","ticket_client_site":"3213","ticket_title":"Spandeck guardrail compliance inspection ","ticket_contact":"3676","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 16:46","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 16:46 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:32 (jane)<\/b>Sent an email to Arco Professional Services instructing them to carry out the handrail inspection <\/p>

20\/11\/2025 09:37 (jane)<\/b>Chased the company Acro Services <\/p>

09\/12\/2025 10:54 (jane)<\/b>Update from Acro Services This item was recently inspected by ourselves for Acorn Limited. It has failed for a number of years as I believe it had been tampered with by other contractors and we have always advised referring it to a Spandeck installer for inspection and rectification. <\/p>

09\/12\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Cancelled by client - advised can stand down on this another supplier has completed.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61205","ticket_flag":"0","ticket_reference":"HDT62290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"Room 5, Ensuite. 4 Dansey place. Toilet seat very loose and waste pipe for hand basin leaking. ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 09:20","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:22 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 09:56 (carly)<\/b>Please collect keys from Lilian.<\/p>

12\/11\/2025 13:10 (roy)<\/b>Retightened toilet seat.Chrome wase is broken. Need new waste\/pop uu<\/p>

12\/11\/2025 13:14 (jane)<\/b>Retightened toilet seat. Chrome waste is broken. Need new waste\/pop up, on order - Email Sent<\/b><\/p>

12\/11\/2025 14:35 (jane)<\/b>Confirmed for Thursday morning 13th November at 9:30am <\/p>

14\/11\/2025 09:22 (michaelk)<\/b>Collected a replacement basin waste and attended site to install. Tested operation on completion. 2hrs labour plus parts, total 182.60 ex vat<\/p>

14\/11\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Retightened toilet seat. Chrome waste was broken. Need new wasteCollected a replacement basin waste and attended site to install. Tested operation on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61207","ticket_flag":"1","ticket_reference":"HDT62292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"Broken Microwave.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 10:43 (carly)<\/b>Awaiting date from Repair Aid.<\/p>

12\/11\/2025 12:11 (carly)<\/b>Repair aid have requested access on Wednesday 19th November between 10-2pm.Email sent to Angela requesting access.<\/p>

17\/11\/2025 15:22 (carly)<\/b>Follow up email sent requesting access for Wednesday 19th November.<\/p>

18\/11\/2025 09:34 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:37 (carly)<\/b>Tenant stated she will be home till 11:30. If you come after that, they will need keys.<\/p>

20\/11\/2025 10:04 (iain)<\/b>Access for Repairaid.Screw not missing on integrated drawer, fitting is broken, will try and source replacement.<\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement <\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement - Email Sent<\/b><\/p>

12\/01\/2026 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/01\/2026.Works went to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61209","ticket_flag":"0","ticket_reference":"HDT62294","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Moving plant pots.","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 12:24","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 12:24 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:25 (carly)<\/b>Please ring Nick on arrival.<\/p>

12\/11\/2025 12:49 (carly)<\/b>Job no longer needed.<\/p>

12\/11\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025.Handyman managed to move them","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61210","ticket_flag":"0","ticket_reference":"HDT62295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Top floor Fire Door to Roof locks change & keys","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 14:33","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 14:33 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 17:38 (roy)<\/b>Push handle fire esape Lock removed and given to V&P Fox.Half cylinder, but needs to be drilled.Pick up and fit tomorrow <\/p>

17\/11\/2025 12:17 (roy)<\/b>Replaced lock<\/p>

18\/11\/2025 07:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Push handle fire escape lock removed and given to locksmith. Half cylinder required, but needs to be drilled. Collected once ready and fitted new lock to door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61214","ticket_flag":"0","ticket_reference":"HDT62299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"661","cs_address_1":"44 Wellington Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_title":"To close a skylight In the communal area which is connected to the fire alarm.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/11\/25 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

13\/11\/2025 13:09 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61215","ticket_flag":"0","ticket_reference":"HDT62300","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"413","cs_address_1":"Flat 6","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_title":"Boiler issue ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/11\/25 13:34","ticket_invoice_total":null,"ticket_notes_combined":"

13\/11\/2025 13:34 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 13:36 (jane)<\/b>Requested access for Friday afternoon 14th November between 1:30pm and 2:30pm <\/p>

14\/11\/2025 09:28 (jane)<\/b> Confirmed Friday afternoon 14th November between 1:30pm and 2:30pm, tenant home for access <\/p>

17\/11\/2025 13:12 (michaelk)<\/b>Attended site to investigate reported boiler leak. Traced the fault to the built in keyless filling loop. I have ordered a replacement. 2hrs labour +05<\/p>

18\/11\/2025 07:31 (jane)<\/b>Attended site to investigate reported boiler leak. Traced the fault to the built in keyless filling loop, we have ordered a replacement. - Email Sent<\/b><\/p>

18\/11\/2025 10:45 (carly)<\/b>Access requested for today Tuesday 18th November pm.<\/p>

18\/11\/2025 14:37 (jane)<\/b>Confirmed for Wednesday 19th November at 11am <\/p>

19\/11\/2025 12:46 (carly)<\/b>Waiting for confirmation of time from tenant for engineer to attend on Thursday 20th November.<\/p>

21\/11\/2025 08:45 (michaelk)<\/b>Collected replacement filling loop and attended site to complete the work. Left boiler in full working order. 2hrs labour plus parts, total 189.70 ex vat <\/p>

26\/11\/2025 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Attended site to investigate reported boiler leak. Traced the fault to the built in keyless filling loop. I have ordered a replacement. Collected replacement filling loop and attended site to complete the work. Left boiler in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61220","ticket_flag":"0","ticket_reference":"HDT62305","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"39 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"1817","cs_address_1":"39 Drury Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_title":"Club Soda - To investigate issue with flooring and identify what is going on underneath - For Monday 17th November at 8am - Keys from security for access ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/11\/25 11:18","ticket_invoice_total":null,"ticket_notes_combined":"

14\/11\/2025 11:18 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:20 (jane)<\/b>For Monday 17th November at 8am - Keys from security for access<\/p>

17\/11\/2025 10:03 (travis)<\/b>Basement flooring insulation works.<\/p>

17\/11\/2025 13:15 (carly)<\/b>Iain and Travis attending this afternoon.Randall is arranging access for Flat 3.<\/p>

17\/11\/2025 13:33 (carly)<\/b>Awaiting confirmation from Angelica regarding access.<\/p>

17\/11\/2025 14:20 (carly)<\/b>Tenant home for access after 2:30pm.<\/p>

17\/11\/2025 15:37 (iain)<\/b>Uplift temporary board on basement floor to investigate floor underneath. Details and photos sent to Mike Reddan.<\/p>

26\/11\/2025 15:11 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025. Attended site to uplift temporary board on basement floor to investigate floor underneath. Reported back findings, recommendations and issued quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Subcontractor<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61221","ticket_flag":"0","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3214","cs_address_1":"Coliseum and Opera Quarter ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"14\/11\/25 11:33","ticket_invoice_total":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Routine gutter clearance works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61223","ticket_flag":"0","ticket_reference":"HDT62308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"2168","cs_address_1":"Flat 3.1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_title":"Living room leak ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/11\/25 13:21","ticket_invoice_total":null,"ticket_notes_combined":"

14\/11\/2025 13:21 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 13:22 (jane)<\/b>The leak is at Flat 3.1 which I believe it's from the internal gutter of Flat 4.1Travis is going to Flat 3.1 for the grouting. Can he investigate on this too<\/p>

17\/11\/2025 15:00 (travis)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated,I believe an accident involving liquid occured resulting in stained ceiling below.Have taken photos and will re-attend when it's raining .<\/p>

18\/11\/2025 10:14 (jane)<\/b>Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below. Have taken photos and will re-attend when it's raining .<\/p>

27\/11\/2025 15:11 (carly)<\/b>Access requested Friday 28th November at 1pm.<\/p>

27\/11\/2025 15:31 (carly)<\/b>Lilian has asked we wait for the tenants response if this is still needed before going back.<\/p>

28\/11\/2025 09:19 (carly)<\/b>I have checked the stain and I have not seen any changes there. Now it seems to be drying. Regarding to the source of the leak, I do not think it is some liquid that the tenant spilled on the floor. I think it is something related to rain water. Most likely when it is raining heavily. I will check it again after heavy rainfall - Marcos.<\/p>

28\/11\/2025 09:50 (carly)<\/b>Lilian has requested a thorough check when the flat is vacant.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Confirmed for Thursday 4th December at 11am.<\/p>

01\/12\/2025 15:18 (carly)<\/b>Both 4.1 and 3 will need to be looked at.<\/p>

02\/12\/2025 14:11 (jane)<\/b>For Thursday 4th Dec at 11am <\/p>

03\/12\/2025 11:04 (carly)<\/b>Jack - re-decoration and damp meter reading of living room ceiling.<\/p>

05\/12\/2025 13:25 (alan)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working <\/p>

05\/12\/2025 13:56 (jane)<\/b>Called out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnected underfloor heating and left electrical in bathroom working - Email Sent<\/b><\/p>

05\/12\/2025 14:48 (jane)<\/b>Decorator attending on Thursday 11th Dec after 10am<\/p>

12\/12\/2025 14:15 (jack)<\/b>Done 210<\/p>

12\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Measured above damaged ceiling in 3.1, and sourced exact area to above property 4.1 which is where the settee is situated, we believe an accident involving liquid occurred resulting in stained ceiling below.Returned and carried out redecoration works to water damaged areasCalled out to investigate tenant getting electric shocks in bathroom Tested thought and found the fault to be the electrical under floor heating mat Disconnect underfloor heating and leave electrical in bathroom working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61235","ticket_flag":"0","ticket_reference":"HDT62320","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"No water to toilets and taps down the service corridor - common area,","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/11\/25 13:35","ticket_invoice_total":null,"ticket_notes_combined":"

17\/11\/2025 13:35 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 13:36 (carly)<\/b>Roy is aware and will attend today.<\/p>

17\/11\/2025 18:20 (roy)<\/b>Traced pipe and turned on water supplyFlushed toiletsAll ok<\/p>

18\/11\/2025 07:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/11\/2025.Traced pipe and turned on water supply Flushed toilets and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61237","ticket_flag":"0","ticket_reference":"HDT62322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"275","cs_address_1":"Flat 8","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_title":"Wardrobe Door Issue","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/11\/25 15:28","ticket_invoice_total":null,"ticket_notes_combined":"

17\/11\/2025 15:28 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:42 (carly)<\/b>Access requested Tuesday 18th November at 9am.<\/p>

18\/11\/2025 10:02 (carly)<\/b>Confirmed, awaiting code for access.<\/p>

18\/11\/2025 10:24 (carly)<\/b>Client has now requested Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:53 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access codes.<\/p>

18\/11\/2025 11:53 (carly)<\/b>Access from anytime after 12pm, still awaiting access codes.<\/p>

19\/11\/2025 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.Cancelled wardrobe door ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61238","ticket_flag":"0","ticket_reference":"HDT62323","ticket_client":"2186","client_name":"Apex Parking ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3190","cs_address_1":"Semley Place, ","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_title":"Our security office door lock is not locking ","ticket_contact":"3674","contact_first_name":"Iain ","contact_last_name":"Selbie ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"18\/11\/25 09:53","ticket_invoice_total":null,"ticket_notes_combined":"

18\/11\/2025 09:53 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 11:12 (travis)<\/b>Rubbish removal and disposal to office,Enquired about faulty lock with security (Push button coded) And was told the lock is now fixed and working as it should.<\/p>

18\/11\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Enquired about faulty lock with security (Push button coded) and was told the lock is now fixed and working as it should.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61240","ticket_flag":"0","ticket_reference":"HDT62325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"House of Spells 69-71 Charing Cross Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"3186","cs_address_1":"House of Spells ","cs_address_2":"69-71 Charing Cross Road ","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3186","ticket_title":"MDR\/JH\/17300 - To remove stickers and residue from shopfront window ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"18\/11\/25 11:45","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 09:32 (travis)<\/b>Signage\/window transformer removal.Not complete due to weather,rain,sleet, snow ect.<\/p>

20\/11\/2025 11:57 (travis)<\/b>Removal of 400mm circular disc adhered to top part of shop window.<\/p>

20\/11\/2025 13:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025.MDR\/JH\/17300 - To remove stickers and residue from shopfront window as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61241","ticket_flag":"0","ticket_reference":"HDT62326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"No heating ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/11\/25 12:03","ticket_invoice_total":null,"ticket_notes_combined":"

18\/11\/2025 12:03 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 12:04 (carly)<\/b>Keys for access.<\/p>

20\/11\/2025 05:54 (michaelk)<\/b>Attended site to replace the boiler pump. Drained down boiler, replaced pump and completed a vent cycle. Left in full working order. 481.80 ex vat.<\/p>

20\/11\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Duplicate ticket of HDT 62326","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61249","ticket_flag":"0","ticket_reference":"HDT62334","ticket_client":"2185","client_name":"The Seven Dials Trust ","ticket_address_1":"Seven Dials Portfolio ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2522","cs_address_1":"Seven Dials Portfolio","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2522","ticket_title":"MDR\/JH\/17211 - Plaque Installations ","ticket_contact":"3673","contact_first_name":"Jozef","contact_last_name":"Gwizdala","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"19\/11\/25 09:24","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 09:27 (jane)<\/b>Requested access for early Friday morning 21st November <\/p>

19\/11\/2025 16:40 (jane)<\/b>Confirmed for 8am on Friday 21st November - To meet Jozef at his office - Seven Dials, 20 Bedford Street <\/p>

21\/11\/2025 13:36 (travis)<\/b>High level signage fitted X3.<\/p>

21\/11\/2025 19:01 (nick)<\/b>Photos sent in via Travis<\/p>

24\/11\/2025 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended different sites and carried out plaque installations as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61252","ticket_flag":"0","ticket_reference":"HDT62337","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Communal lights - A few lights are not working.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 09:57 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 12:23 (carly)<\/b>Alan is aware.<\/p>

20\/11\/2025 06:21 (alan)<\/b>Called out to investigate lights in common part stairs not working Found contactor to be burnt out and faulty movement sensor Carry out temp repair so lights are working and order new contactor <\/p>

20\/11\/2025 15:20 (jane)<\/b>Called out to investigate lights in common part stairs not working Found contactor to be burnt out and faulty movement sensor Carried out temporary repair so lights are working and ordered new contactor - Email Sent<\/b><\/p>

16\/12\/2025 08:55 (alan)<\/b>Return to site and replace faulty movement sensor for common parts lights outside flat 1.4 and replace faulty lighting control contactor <\/p>

16\/12\/2025 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Called out to investigate lights in common part stairs not working Found contactor to be burnt out and faulty movement sensor Carried out temporary repair so lights are working and ordered new contactorReturned to site and replaced faulty movement sensor for common parts lights outside flat 1.4 and replaced faulty lighting control contactor","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61254","ticket_flag":"0","ticket_reference":"HDT62339","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"438","cs_address_1":"Flat 1","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_title":" Leaking Boiler Pipe","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 10:20","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 10:20 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 10:21 (carly)<\/b>Tenant will be home to provide access.<\/p>

19\/11\/2025 14:36 (jane)<\/b>Temporary repaired boiler, returning on Thursday 20th November <\/p>

20\/11\/2025 06:12 (michaelk)<\/b>Attended site to investigate reported boiler leak. The leak was traced to the condense pipe. We attempted to cut out the leaking fitting, however the movement was creating further leaks upstream of the fitting and into the wall. We have temporarily run a section of condense into the sink and will return to re-run the condense beneath the boiler to the wall. 2hrs labour 105<\/p>

20\/11\/2025 07:41 (jane)<\/b>Attended site to investigate reported boiler leak. The leak was traced to the condense pipe. We attempted to cut out the leaking fitting, however the movement was creating further leaks upstream of the fitting and into the wall. We have temporarily run a section of condense into the sink and will return today to re-run the condense beneath the boiler to the wall. - Email Sent<\/b><\/p>

21\/11\/2025 08:40 (michaelk)<\/b>Attended site to re-run the condense pipe from the boiler to the wall. Completed work and tested on completion. 2hrs labour 105<\/p>

26\/11\/2025 12:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Attended site to investigate reported boiler leak. The leak was traced to the condense pipe. We attempted to cut out the leaking fitting, however the movement was creating further leaks upstream of the fitting and into the wall. We have temporarily run a section of condense into the sink and will return to re-run the condense beneath the boiler to the wall.Attended site to re-run the condense pipe from the boiler to the wall. Completed work and tested on completion. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61256","ticket_flag":"0","ticket_reference":"HDT62341","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1468","cs_address_1":"Flat 2","cs_address_2":"17a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1468","ticket_title":"No Hot Water","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"19\/11\/25 11:14","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 11:14 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 11:57 (carly)<\/b>Roy is aware but still awaiting access details.<\/p>

20\/11\/2025 10:38 (jane)<\/b>Advised client we will be along between 11:30 and 12:30pm<\/p>

21\/11\/2025 08:39 (michaelk)<\/b>Attended site to investigate heating had hot water fault. Vented the heating system and pump to rectify the heating problem. The hot water timeswitch was reset and reprogrammed to allow the lower element to run. 2hrs labour 105<\/p>

26\/11\/2025 10:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Attended site to investigate heating had hot water fault. Vented the heating system and pump to rectify the heating problem. The hot water time switch was reset and reprogrammed to allow the lower element to run. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61257","ticket_flag":"0","ticket_reference":"HDT62342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Oven not turning on.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 11:32","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 11:32 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:55 (jane)<\/b>Confirmed for Monday 24th November between 12 and 6pm report to the building manager on reception Terry0207 287 9860<\/p>

03\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/11\/2025.Appliance engineer repaired oven, thermostat connections were refitted and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61260","ticket_flag":"0","ticket_reference":"HDT62345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"135","cs_address_1":"Flat 5","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"135","ticket_title":"Leak plus additional items ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"19\/11\/25 12:37","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 12:37 (System)<\/b>Ticket Created<\/p>

19\/11\/2025 14:58 (jane)<\/b>The tenant will be on site from 4pm today<\/p>

19\/11\/2025 16:10 (roy)<\/b>Need access into flat 5.Possible bath or shower leak when used<\/p>

20\/11\/2025 11:47 (jane)<\/b>Chased access into Flat 5<\/p>

21\/11\/2025 10:41 (carly)<\/b>Email sent requesting access to Flat 5.<\/p>

01\/12\/2025 12:47 (carly)<\/b>Access requested for both flats on Tuesday 2nd December at 9am.<\/p>

01\/12\/2025 15:42 (carly)<\/b>Follow up email sent requesting access.<\/p>

01\/12\/2025 16:30 (carly)<\/b>Confirmed access for Tuesday 2nd December.<\/p>

02\/12\/2025 12:48 (roy)<\/b>Shower tray has dropped and when standing in tray the front opens up.Too wet to do but other items need doing.Need to pick up materials <\/p>

03\/12\/2025 15:33 (jane)<\/b>Returning on Thursday 4th December 9am<\/p>

04\/12\/2025 07:24 (roy)<\/b>No access into flat.Keys from security did not have full set.Left note for tenant and he called me late afternoon.Have arranged access via tenant for 9am Thursday <\/p>

04\/12\/2025 17:14 (roy)<\/b>Repaired shower trayReplaced bulbs on balcony Due to heavy rain was unable to do the external patio doors<\/p>

05\/12\/2025 13:11 (jane)<\/b>Returning on Monday 8th December <\/p>

08\/12\/2025 13:07 (carly)<\/b>Roy has arranged directly with tenant to return on Thursday 11th December.<\/p>

12\/12\/2025 08:56 (roy)<\/b>Repaired door inside and out.Removed broken lockFitted drip bar to both doorsFilled, primed, undercoated, top coatFitted door bolt<\/p>

12\/12\/2025 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Carried out full repairs to shower tray where it had dropped and sealed Replaced bulbs on balcony Due to heavy rain was unable to do the external patio doorsReturned and repaired patio door inside and out. Removed broken lock, supplied and fitted new drip bar to both doors, filled, primed, undercoated, applied top coat to doors, and supplied and fitted new lock ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61263","ticket_flag":"0","ticket_reference":"HDT62348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Monthly meter reads - for November 2025","ticket_contact":"3602","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 13:46","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 14:46 (alan)<\/b>Mouthly meter readings <\/p>

30\/11\/2025 18:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Carried out monthly meter readings.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61266","ticket_flag":"0","ticket_reference":"HDT62351","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"To check that the vent in the plant room door meets the required standard","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 15:48","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 15:48 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 05:52 (michaelk)<\/b>Attended site to inspect the plantroom and to report back on the ventilation requirements. 2hrs labour 105<\/p>

27\/11\/2025 11:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Attended site to inspect the plantroom and to report back on the ventilation requirements. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61270","ticket_flag":"0","ticket_reference":"HDT62355","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_id":"35","cs_address_1":"Flat 2","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_title":"No heating ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 11:45","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 11:45 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:45 (jane)<\/b>For today - use keys <\/p>

21\/11\/2025 08:33 (roy)<\/b>No power to boiler but couldn't find the problem Michael Keenan came over and found reset buttons at rear of boiler.All working But returned an hour later as it went againMichael to call boiler company as they have parts.Need to supply heaters if we can't get engineers today, Friday <\/p>

21\/11\/2025 09:57 (carly)<\/b>Please use keys for access.<\/p>

21\/11\/2025 12:22 (alan)<\/b>Free off seized pump to boiler test and leave heating working<\/p>

21\/11\/2025 13:03 (roy)<\/b>Returned with Alan and freed pumpReturned after an hour and all looks good<\/p>

26\/11\/2025 09:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended site to investigate cause of no power to boiler. Reset system and carried out various tests to eliminate cause of unit failing to lockout mode. found to be the pump, isolated supplies removed and stripped down and freed. Re-instated and commissioned, left operating correctly. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61271","ticket_flag":"0","ticket_reference":"HDT62356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"10 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"547","cs_address_1":"10 Slingsby Place ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_title":"Adjust main front door lock","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 12:16","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 12:16 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 14:08 (travis)<\/b>Filed out frame side keep to suit closing action of lock, refitted keep and tested.<\/p>

26\/11\/2025 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Filed out frame side keep to suit closing action of lock, refitted keep and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61272","ticket_flag":"0","ticket_reference":"HDT62357","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1513","cs_address_1":"Flat 2","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1513","ticket_title":"Smoke alarm has been constantly sounding","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 14:05","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 14:05 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 14:06 (jane)<\/b>Requested access for this afternoon <\/p>

20\/11\/2025 14:06 (jane)<\/b>For this afternoon - Please collect the manager Keys<\/p>

21\/11\/2025 08:30 (roy)<\/b>Replaced battery<\/p>

26\/11\/2025 12:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Attended site to supply and install a new battery.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61276","ticket_flag":"0","ticket_reference":"HDT62361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak in the restaurant Bancone ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 16:04","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 16:04 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 16:31 (jane)<\/b>Attending at 8am on Friday morning 21st November <\/p>

21\/11\/2025 09:23 (roy)<\/b>Investigated leak but not leaking at present.Flushed toilets above and checked plant room area.All looks ok<\/p>

21\/11\/2025 09:30 (roy)<\/b>Returned to gain access into roof space where leak was.4 inch soil pipe but absolutely no evidence of any leak.There is a boxed in which looks like metal vent pipes and could be rusty.Has the seals gone??NTR when it is leaking so we have .ore chance identifying where it came from.Can rule out leak coming from the flats.<\/p>

08\/12\/2025 09:35 (roy)<\/b>Leak into restaurant area.Checked plant room and toilets also checked false ceiling area.No leak found but made minor adjustments to ball valve which was a bit high<\/p>

09\/12\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2025.Leak into restaurant area. Checked plant room and toilets also checked false ceiling area. No leak found but made minor adjustments to ball valve which was a bit high","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61277","ticket_flag":"0","ticket_reference":"HDT62362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1131","cs_address_1":"Flat 2","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_title":"Microwave not working.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:17","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:17 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 11:26 (carly)<\/b>Repair Aid have requested 10-2pm on Wednesday 26th November.Awaiting client response.<\/p>

26\/11\/2025 09:12 (carly)<\/b>Client only just confirmed, awaiting response from repair aid to see if this is still possible.Contractor to phone Rebecca 20 mins before on: +44 (0)7701 380646 <\/p>

26\/11\/2025 09:51 (carly)<\/b>Job now cancelled by client due to microwave working.<\/p>

03\/12\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025.Job now cancelled by client due to microwave working.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61278","ticket_flag":"0","ticket_reference":"HDT62363","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Leak in vacant shop unit.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:32","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:32 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:33 (carly)<\/b>Roy is aware and attending now.Charley will provide access.<\/p>

21\/11\/2025 10:29 (roy)<\/b>Turned off mains water supply to unit.Various things overflowing.Mopped up floor with Charley <\/p>

26\/11\/2025 12:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended site and turned off mains water supply to unit as directed, as various items overflowing. Cleaned up floor and left in safe condition.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61279","ticket_flag":"0","ticket_reference":"HDT62364","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"438","cs_address_1":"Flat 1","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"438","ticket_title":"No heating or hot water - Error code 227.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:35","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 09:36 (carly)<\/b>Roy is aware, awaiting access details.<\/p>

21\/11\/2025 11:19 (carly)<\/b>Tenant home for access.<\/p>

21\/11\/2025 14:28 (carly)<\/b>Tenant home for access.Mike K aware.<\/p>

22\/11\/2025 14:48 (roy)<\/b>Unable to get boiler up and running even with Michael's assistance on video callMichael to attend Saturday morning <\/p>

24\/11\/2025 08:57 (michaelk)<\/b>Attended site to investigate ignition issues. The fault was rectified by installing a temporary condense hose to the kitchen sink. The recent condense repair unfortunately created a trap where the pipe entered the wall. I will forward a quote to re-run the condense by cutting into the wall inside the lower cupboard. 2hrs labour 105<\/p>

03\/12\/2025 15:03 (jane)<\/b>On going works we have to cut into the wall in the kitchen cupboard, install an access panel and re-run the condense<\/p>

04\/12\/2025 10:57 (jane)<\/b>Requested access from 10am on Friday 5th December <\/p>

04\/12\/2025 11:06 (jane)<\/b>Confirmed access from 10am on Friday 5th December All confirmed. Please use keys if tenant is not on site.<\/p>

08\/12\/2025 19:04 (michaelk)<\/b>Attended site to re-run condense pipework by opening the kitchen wall. An inspection hatch was cut in the wall, however there still was no clear access to the condense pipe. The condense pipe had to be run through the lower cupboards and terminate in to the kitchen waste. The boiler was then tested and left in full working order. 6hrs labour plus parts, total 392.21 ex vat.<\/p>

09\/12\/2025 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Attended site to investigate ignition issues. The fault was rectified by installing a temporary condense hose to the kitchen sink. The recent condense repair unfortunately created a trap where the pipe entered the wall. We will need to re-run the condense by cutting into the wall inside the lower cupboardAttended site to re-run condense pipework by opening the kitchen wall. An inspection hatch was cut in the wall, however there still was no clear access to the condense pipe. The condense pipe had to be run through the lower cupboards and terminate in to the kitchen waste. The boiler was then tested and left in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61280","ticket_flag":"0","ticket_reference":"HDT62365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Broken Oven.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:36","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:36 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 12:23 (carly)<\/b>Repair Aid have requested Monday 24th November.Email sent to client, awaiting response.<\/p>

03\/12\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/11\/2025.Oven was fixed, thermostat connections were refitted.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61282","ticket_flag":"0","ticket_reference":"HDT62367","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"1037","cs_address_1":"Flat 1","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_title":"No heating or hot water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/25 10:33","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 10:33 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 10:34 (carly)<\/b>Access details -Building code - 3674Flat code - 353738*<\/p>

21\/11\/2025 15:47 (roy)<\/b>0.8 bar, increased to 1.2 bar.No access into the flat.Guest arrived earlier and double locked the door.Knocked on door but no joy<\/p>

24\/11\/2025 15:07 (roy)<\/b>No one has come back to us so I guess heating is up and running<\/p>

26\/11\/2025 12:45 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended site and repressured system and carried out visual checks for leaks.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61283","ticket_flag":"0","ticket_reference":"HDT62368","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 43a Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"2381","cs_address_1":"Flat 2","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"2381","ticket_title":"No hot water or heating.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/25 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 10:35 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 10:37 (carly)<\/b>Access details -Building code - 3674Flat code - 131514*<\/p>

21\/11\/2025 13:02 (roy)<\/b>Repressured boiler and had to reset a few times All ok<\/p>

26\/11\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended site and repressured system. Tested and left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61288","ticket_flag":"0","ticket_reference":"HDT62373","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":" Key Codes changes","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 09:31","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 09:31 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 09:32 (carly)<\/b>Please call Anthony on arrival.<\/p>

24\/11\/2025 13:58 (roy)<\/b>Changed codes for 2 x locks on street level.Restaurant the lock is knackered and anyone could open the door leading into the Restaurant. This is how m. thief got access.New lock has been ordered and may come in tomorrow but definitely Wednesday.They have a chain lock for inside so door secure<\/p>

25\/11\/2025 16:17 (carly)<\/b>Lock has now arrived.Roy will be attending Wednesday 26th November at 11am.<\/p>

26\/11\/2025 21:50 (roy)<\/b>Fit new combination lock<\/p>

27\/11\/2025 10:35 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Changed codes for 2 x locks on street level and ordered a new one for the 3rd door.Returned to site with new lock and installed. Left safe and secure.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61293","ticket_flag":"0","ticket_reference":"HDT62378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"No hot water - 1st Floor Office.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 13:23","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 13:23 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 06:25 (michaelk)<\/b>Attended site to check on reported hot water fault. The water temperature was confirmed working. Re-attended site in office hours and explained on usage. 1hr labour 55<\/p>

26\/11\/2025 10:26 (michael)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 16:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site to check on reported hot water fault. The water temperature was confirmed working. Re-attended site in office hours and explained on usage","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61294","ticket_flag":"0","ticket_reference":"HDT62379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2402","cs_address_1":"Flat 1","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:39","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:39 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:40 (carly)<\/b>Access requested Monday 12th January 11am.<\/p>

08\/01\/2026 13:06 (jane)<\/b>Confirmed for Monday 12th January 11am.Tenant home for access <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61295","ticket_flag":"0","ticket_reference":"HDT62380","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"72","cs_address_1":"Flat 2","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:42","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:42 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:43 (carly)<\/b>Access requested Monday 12th January 1pm.<\/p>

09\/01\/2026 09:31 (jane)<\/b>Tenant home for access on Monday 12th January at 1pm <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61296","ticket_flag":"0","ticket_reference":"HDT62381","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2403","cs_address_1":"Flat 6","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:44","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:44 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:45 (carly)<\/b>Access requested Tuesday 13th January 9am.<\/p>

09\/01\/2026 09:16 (jane)<\/b>Tenant will be home for access on Tuesday 13th January at 9am <\/p>

14\/01\/2026 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61299","ticket_flag":"0","ticket_reference":"HDT62384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"1498","cs_address_1":"Flat 3","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_title":"Reported issues","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 15:06","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 15:06 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 15:15 (carly)<\/b>Access requested Tuesday 25th November at 11am.<\/p>

24\/11\/2025 15:31 (carly)<\/b>Confirmed for Tuesday 25th November. Please use keys for access but knock first.<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

26\/11\/2025 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site and tested oven and towel rails which were all found to be operating correctly. Explained to the new tenants how the controls work","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61301","ticket_flag":"0","ticket_reference":"HDT62386","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"39 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"1817","cs_address_1":"39 Drury Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5RR","ticket_client_site":"1817","ticket_title":"MDR\/MDR\/17321 - Temporary Flooring works","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"24\/11\/25 16:10","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 09:33 (travis)<\/b>Removal of existing plywood boarding deemed a trip hazard,prepared subfloor and adhered corex sheet cut to size and at the same level as existing flooring.Sealed around edges with a light grey mastic, cleaned work area <\/p>

27\/11\/2025 08:35 (travis)<\/b>Flooring works and rubbish disposal.<\/p>

27\/11\/2025 10:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Carried out temporary flooring works as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61302","ticket_flag":"0","ticket_reference":"HDT62387","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Clareville House 26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3011","cs_address_1":"Clareville House ","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_title":"Broken toilet seat - 1st Floor","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 16:31 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 15:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site and carried out repair to toilet seat","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61303","ticket_flag":"0","ticket_reference":"HDT62388","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2862","cs_address_1":"Flat 1","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2862","ticket_title":"No heating or hot water:","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/11\/25 08:02","ticket_invoice_total":null,"ticket_notes_combined":"

25\/11\/2025 08:02 (System)<\/b>Ticket Created<\/p>

25\/11\/2025 08:12 (roy)<\/b>Repressured boiler as showing zero bar.Left working OK after checksCould see no leaks anywhereMay need further checks<\/p>

26\/11\/2025 12:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site as as an emergency call out. Repressured boiler. Carried out visual checks for leaks. Left working OK.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61308","ticket_flag":"0","ticket_reference":"HDT62393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"Heating not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 11:04","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 11:04 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 11:05 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 21:49 (roy)<\/b>Repressured boiler.Change batteries in timer clock and set up<\/p>

27\/11\/2025 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (roy)Repressured boiler.Change batteries in timer clock and set up<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Attended site to investigate no heating. Repressured boiler and changed batteries in time clock and set up. Left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61309","ticket_flag":"0","ticket_reference":"HDT62394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"PAT test jet washer.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 11:55 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:06 (carly)<\/b>Please collect key from Lilian.<\/p>

02\/12\/2025 15:35 (jane)<\/b>Engineer returning on Thursday 4th Dec<\/p>

04\/12\/2025 07:22 (roy)<\/b>Pat test<\/p>

04\/12\/2025 08:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please collect key from Lilian.<\/p>

02\/12\/2025 (jane)Engineer returning on Thursday 4th Dec<\/p>

04\/12\/2025 (roy)Pat test<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.PAT testing completed and report sent to client","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61310","ticket_flag":"0","ticket_reference":"HDT62395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"1-3 Horse & Dolphin Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"83","cs_address_1":"1-3 Horse & Dolphin Yard","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"83","ticket_title":"PAT test jet washer.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 11:57","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 11:57 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:06 (carly)<\/b>Please collect key from Lilian.<\/p>

27\/11\/2025 11:32 (roy)<\/b>Pat test large jet wash<\/p>

27\/11\/2025 13:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please collect key from Lilian.<\/p>

27\/11\/2025 (roy)Pat test large jet wash<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Carried out PAT to large jet wash machine.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61311","ticket_flag":"0","ticket_reference":"HDT62396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"Light will not turn off.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 12:29","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 12:29 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:40 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 12:57 (carly)<\/b>Her team is on site to provide access.<\/p>

26\/11\/2025 15:13 (carly)<\/b>Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 15:46 (carly)<\/b>Main door entrance code 3650<\/p>

26\/11\/2025 21:55 (roy)<\/b>Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 13:54 (carly)<\/b>Access requested Friday 28th November pm.<\/p>

28\/11\/2025 10:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:14 (carly)<\/b>Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 14:07 (alan)<\/b>Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 14:17 (carly)<\/b>Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 12:32 (carly)<\/b>Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 11:08 (carly)<\/b>Follow up email sent requesting access details.<\/p>

03\/12\/2025 15:16 (jane)<\/b>Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 13:21 (alan)<\/b>Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>

05\/12\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (carly)Her team is on site to provide access.<\/p>

26\/11\/2025 (carly)Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 (carly)Main door entrance code 3650<\/p>

26\/11\/2025 (roy)Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 (carly)Access requested Friday 28th November pm.<\/p>

28\/11\/2025 (carly)Follow up email sent requesting access.<\/p>

28\/11\/2025 (carly)Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 (alan)Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 (carly)Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 (carly)Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

03\/12\/2025 (jane)Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 (alan)Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Investigated lights over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase faultyAttempted to reprogram lighting control module and found module to be faulty ordered replacementReturn to site and replace lighting control module to lights over table in main room Tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61312","ticket_flag":"0","ticket_reference":"HDT62397","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"1566","cs_address_1":"Flat 1","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"1566","ticket_title":"Hallway Floor Boards","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 12:59","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 12:59 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 13:00 (carly)<\/b>Tenant has requested Friday 28th November at 9am.Awaiting access details.<\/p>

27\/11\/2025 10:54 (carly)<\/b>Follow up email sent requesting access details.<\/p>

27\/11\/2025 15:08 (carly)<\/b>Confirmed for Friday 28th November, awaiting access details.<\/p>

28\/11\/2025 09:15 (travis)<\/b>Attended to survey hallway floor,found a previous leak has damaged the engineered flooring causing a damp issue in the apartment where the tenant has severe allergies,Recommend replacement of hallway flooring with new underlay and sterilisation of subfloor whilst lifted.Quote for works will be sent via email.<\/p>

28\/11\/2025 13:45 (travis)<\/b>Awaiting quote acceptance.<\/p>

30\/11\/2025 17:02 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Tenant has requested Friday 28th November at 9am.Awaiting access details.<\/p>

27\/11\/2025 (carly)Follow up email sent requesting access details.<\/p>

27\/11\/2025 (carly)Confirmed for Friday 28th November, awaiting access details.<\/p>

28\/11\/2025 (travis)Attended to survey hallway floor,found a previous leak has damaged the engineered flooring causing a damp issue in the apartment where the tenant has severe allergies,Recommend replacement of hallway flooring with new underlay and sterilisation of subfloor whilst lifted.Quote for works will be sent via email.<\/p>

28\/11\/2025 (travis)Awaiting quote acceptance.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025. Attended site to investigate damaged flooring, following a previous leak. Found engineered flooring to be lifted and beyond repair. Recommend a replacement flooring. Quote to follow. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61313","ticket_flag":"0","ticket_reference":"HDT62398","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Clareville House 26-27 Oxendon Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3011","cs_address_1":"Clareville House ","cs_address_2":"26-27 Oxendon Street ","cs_town":"London ","cs_postcode":"SW1Y 4EL","ticket_client_site":"3011","ticket_title":"Blocked sink.","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:04","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 14:04 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 14:05 (carly)<\/b>Please speak to Lauren on arrival.<\/p>

26\/11\/2025 21:51 (roy)<\/b>Unblock hand basin<\/p>

27\/11\/2025 10:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Please speak to Lauren on arrival.<\/p>

26\/11\/2025 (roy)Unblock hand basin<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Attended site and unblocked hand basin and left all free flowing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61314","ticket_flag":"0","ticket_reference":"HDT62399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"Front door not shutting properly","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:07","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 14:07 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 16:57 (roy)<\/b>Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 09:43 (carly)<\/b>Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 10:46 (carly)<\/b>Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>

10\/12\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (roy)Needs a new floor door closure.Twenty Twenty to attendDoor closing too fast and bouncing out of keeper.Slowed door down but everything so rusty and barely able to adjust screws<\/p>

05\/12\/2025 (carly)Twenty\/twenty have requested to attend Tuesday 9th December pm.Awaiting client response.<\/p>

05\/12\/2025 (carly)Confirmed by client for Tuesday 9th December. Brian is aware.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/12\/2025.Repairs completed to main door leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61315","ticket_flag":"0","ticket_reference":"HDT62400","ticket_client":"2035","client_name":"Tokyo Diner","ticket_address_1":"2 Newport Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_id":"1055","cs_address_1":"2 Newport Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_title":" The step norsing at the entrance","ticket_contact":"3570","contact_first_name":"Naoko","contact_last_name":"Yokoo","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:34","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 14:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 16:06 (carly)<\/b>Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 12:38 (travis)<\/b>Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>

03\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 (travis)Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61316","ticket_flag":"0","ticket_reference":"HDT62401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"MDR\/JH\/17319 - Repair or replacement of microwave ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:54","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 16:28 (carly)<\/b>Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 11:31 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 12:45 (carly)<\/b>Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 11:57 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 12:12 (carly)<\/b>Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 15:41 (roy)<\/b>With Repair Aid<\/p>

10\/12\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 (carly)Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (carly)Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.MDR\/JH\/17319 - Replacement of microwave completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61320","ticket_flag":"0","ticket_reference":"HDT62405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"2892","cs_address_1":"Flat 3","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_title":"Problem with radiator.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/11\/25 09:19","ticket_invoice_total":null,"ticket_notes_combined":"

27\/11\/2025 09:19 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 09:24 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

28\/11\/2025 07:48 (michaelk)<\/b>Attended site to investigate reported heating issues. The radiators in the bedroom were tested for correct operation and were left operational. The boiler output was checked and was increased from 10kw to 20kw. The radiators were then inspected and left in full working order. 2hrs labour 105<\/p>

30\/11\/2025 19:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

28\/11\/2025 (michaelk)Attended site to investigate reported heating issues. The radiators in the bedroom were tested for correct operation and were left operational. The boiler output was checked and was increased from 10kw to 20kw. The radiators were then inspected and left in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Attended site to investigate reported heating issues. The radiators in the bedroom were tested for correct operation and were left operational. The boiler output was checked and was increased from 10kw to 20kw. The radiators were then inspected and left in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61322","ticket_flag":"0","ticket_reference":"HDT62407","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1146","cs_address_1":"Flat 4 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"1146","ticket_title":"Pressure with the bathroom tap","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/11\/25 13:22","ticket_invoice_total":null,"ticket_notes_combined":"

27\/11\/2025 13:22 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 13:23 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

27\/11\/2025 14:46 (roy)<\/b>Removed filter and cleanedAll ok<\/p>

30\/11\/2025 20:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Roy is aware, just awaiting access details.<\/p>

27\/11\/2025 (roy)Removed filter and cleanedAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Attended site and removed filter and cleaned All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61324","ticket_flag":"0","ticket_reference":"HDT62409","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 10 Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2933","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":" Light Issues.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/11\/25 13:03","ticket_invoice_total":null,"ticket_notes_combined":"

28\/11\/2025 13:03 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 13:06 (carly)<\/b>Tenant will be home for access on Monday 1st December.<\/p>

03\/12\/2025 13:47 (alan)<\/b>Look at lights under kitchen cabinets not working correctly The light fittings are old halogen lights with retrofit LED lamps as the halogen lamps are now obsoleteThe retrofit LED lamps are not 100% compatible with the fittings, causing the lamp to burn out very quicklyQuote follow to replace fittings<\/p>

03\/12\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/11\/2025 (carly)Tenant will be home for access on Monday 1st December.<\/p>

03\/12\/2025 (alan)Look at lights under kitchen cabinets not working correctly The light fittings are old halogen lights with retrofit LED lamps as the halogen lamps are now obsoleteThe retrofit LED lamps are not 100% compatible with the fittings, causing the lamp to burn out very quicklyQuote follow to replace fittings<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025.Look at lights under kitchen cabinets not working correctly The light fittings are old halogen lights with retrofit LED lamps as the halogen lamps are now obsolete The retrofit LED lamps are not 100% compatible with the fittings, causing the lamp to burn out very quickly Quote to follow to replace fittings","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61333","ticket_flag":"0","ticket_reference":"HDT62418","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"1575","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"15-16 Gerrard - Water Tanks - urgent","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/12\/25 13:23","ticket_invoice_total":null,"ticket_notes_combined":"

01\/12\/2025 13:23 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 05:09 (michaelk)<\/b>Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 09:36 (jane)<\/b>A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 12:38 (roy)<\/b>Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 07:56 (michaelk)<\/b>Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>

05\/01\/2026 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (michaelk)Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered. 1hr labour 55<\/p>

03\/12\/2025 (jane)A replacement equilibrium ball valve has been ordered. <\/p>

03\/12\/2025 (roy)Clean out guttering.To access had to remove pigeon netting. Replace afterwards <\/p>

05\/01\/2026 (michaelk)Attended site and completed installation of a new ball valve and float as quoted. 341.88 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025.Attended site to investigate water tank issue. The boosted water was turned off at the time of the visit, however the description from the office tenant meant that the ball valve was letting by. A replacement has been ordered.Attended site and completed installation of a new ball valve and float & reinstated water tank and supply and commissionedAlso cleaned out guttering. To access had to remove pigeon netting. Replaced afterwards","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61334","ticket_flag":"0","ticket_reference":"HDT62419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"MDR\/JH\/17191 - Water damage redecoration ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"01\/12\/25 13:38","ticket_invoice_total":null,"ticket_notes_combined":"

01\/12\/2025 13:40 (carly)<\/b>Access requested Wednesday 10th December.<\/p>

01\/12\/2025 14:28 (carly)<\/b>Confirmed for Wednesday 10th December - Please ask for Polly.<\/p>

08\/12\/2025 15:07 (carly)<\/b>Confirmed for 1pm on Wednesday 10th December.<\/p>

12\/12\/2025 14:15 (jack)<\/b>210<\/p>

12\/12\/2025 15:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Access requested Wednesday 10th December.<\/p>

01\/12\/2025 (carly)Confirmed for Wednesday 10th December - Please ask for Polly.<\/p>

08\/12\/2025 (carly)Confirmed for 1pm on Wednesday 10th December.<\/p>

12\/12\/2025 (jack)210<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.MDR\/JH\/17191 - Water damage redecoration completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61335","ticket_flag":"0","ticket_reference":"HDT62420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13A Macclesfield Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5BS","cs_id":"732","cs_address_1":"13A Macclesfield Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5BS","ticket_client_site":"732","ticket_title":"3rd floor office to check that the electrical box is safe following a leak in the ceiling about 4 weeks ago. ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/12\/25 14:33","ticket_invoice_total":null,"ticket_notes_combined":"

01\/12\/2025 14:33 (System)<\/b>Ticket Created<\/p>

01\/12\/2025 14:34 (carly)<\/b>Alan is aware and will attend Tuesday 2nd December.<\/p>

02\/12\/2025 10:20 (alan)<\/b>Visually check distribution board following water leak 4 weeks ago Check main switch and RCBOs are all working in distribution board are working Test and leave working <\/p>

02\/12\/2025 10:30 (michael)<\/b>(Ticket Closed)<\/p>

04\/12\/2025 09:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

04\/12\/2025 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/12\/2025 (carly)Alan is aware and will attend Tuesday 2nd December.<\/p>

02\/12\/2025 (alan)Visually check distribution board following water leak 4 weeks ago Check main switch and RCBOs are all working in distribution board are working Test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Visually checked distribution board following water leak 4 weeks ago On inspection there was no evidence of water ingressing inside the distribution board although had run across the front Checked main switch and RCBOs and found all working correctly in distribution board","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61336","ticket_flag":"0","ticket_reference":"HDT62421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"ITC's","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/12\/25 09:45","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 09:45 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 09:46 (carly)<\/b>Confirmed for Monday 15th December.<\/p>

02\/12\/2025 10:14 (carly)<\/b>Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 09:55 (jane)<\/b>Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 10:14 (travis)<\/b>Itc list taken only.<\/p>

16\/12\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Confirmed for Monday 15th December.<\/p>

02\/12\/2025 (carly)Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 (jane)Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 (travis)Itc list taken only.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.Inter-tenancy inspection completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61339","ticket_flag":"0","ticket_reference":"HDT62424","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To carry out Handyman Services for Wednesday 3rd December and Thursday 4th December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 11:25","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 11:25 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 10:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/12\/2025.Handyman Services for Wednesday 3rd December and Thursday 4th December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61340","ticket_flag":"0","ticket_reference":"HDT62425","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"For Handyman Services for Wednesday 10th and Thursday 11th December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 11:28","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 11:28 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.For Handyman Services for Wednesday 10th and Thursday 11th December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61341","ticket_flag":"0","ticket_reference":"HDT62426","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"For Handyman Services for Friday 12th December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 09:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/12\/2025.For Handyman Services for Friday 12th December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61342","ticket_flag":"0","ticket_reference":"HDT62427","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"791","cs_address_1":"Flat 2","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_title":"Broken Washing Machine","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 11:35 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 11:36 (carly)<\/b>Awaiting confirmation from client.<\/p>

02\/12\/2025 14:22 (jane)<\/b>Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 21:42 (roy)<\/b>Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 11:25 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 11:55 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

09\/12\/2025 12:34 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 13:13 (roy)<\/b>With Repair Aid.New machine is needed<\/p>

11\/12\/2025 08:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Awaiting confirmation from client.<\/p>

02\/12\/2025 (jane)Keys for access today, but don't like the cats out <\/p>

02\/12\/2025 (roy)Need Repair AidDrum is all over the place<\/p>

03\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm. Awaiting confirmation from client.<\/p>

09\/12\/2025 (carly)Follow up email sent to client requesting access.<\/p>

09\/12\/2025 (carly)Please use keys for access if tenant is not home.<\/p>

10\/12\/2025 (roy)With Repair Aid.New machine is needed<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Appliance engineer attended and stripped down washing machine and found parts are needed or replacement, quotation to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61343","ticket_flag":"0","ticket_reference":"HDT62428","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"358","cs_address_1":"25 Catherine Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_title":"Light out in communal area.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/12\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 11:55 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 21:39 (roy)<\/b>Replaced 4 x GU10s<\/p>

03\/12\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (roy)Replaced 4 x GU10s<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2025.Replaced 4 x GU10s lamps to lighting leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61344","ticket_flag":"0","ticket_reference":"HDT62429","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Han","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 13:20 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/12\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61345","ticket_flag":"0","ticket_reference":"HDT62430","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Monday 8th December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/12\/25 13:21","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 13:21 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Handyman Services for Monday 8th December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61350","ticket_flag":"0","ticket_reference":"HDT62435","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28-30 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"2885","cs_address_1":"28-30 Lisle Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_title":"Fit a handrail onto the bottom of the stairs leading from the flats as seen in the photo attached","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 15:17","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 15:17 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 08:00 (travis)<\/b>Attended and fitted handrail where instructed in stairwell using X4 brackets for strength.Fitted in it's natural pine finish so can be decorated if required.<\/p>

04\/12\/2025 09:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (travis)Attended and fitted handrail where instructed in stairwell using X4 brackets for strength.Fitted in it's natural pine finish so can be decorated if required.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Attended and suppled and fitted handrail where instructed in stairwell using X4 brackets for strength. Fitted in it's natural pine finish so can be decorated if required.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61351","ticket_flag":"0","ticket_reference":"HDT62436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28-30 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"2885","cs_address_1":"28-30 Lisle Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_title":"Adjustment of light and make good\/redecorate wall","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 16:28","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:34 (alan)<\/b>Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 15:02 (jack)<\/b>90<\/p>

16\/12\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (alan)Raise height light fitting so cannot be caught as you walk up & downstairs<\/p>

15\/12\/2025 (jack)90<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Raised height light fitting so cannot be caught as you walk up & downstairsMade good and redecorated wall","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61356","ticket_flag":"0","ticket_reference":"HDT62441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"287","cs_address_1":"Flat 4","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_title":"No hot water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/12\/25 12:22","ticket_invoice_total":null,"ticket_notes_combined":"

03\/12\/2025 12:22 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 05:14 (michaelk)<\/b>Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for me to attend and complete by Tuesday morning. 2hrs labour 105.Note; i will attend before end of business Monday to complete.<\/p>

04\/12\/2025 08:05 (jane)<\/b>Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for us to attend before end of business Monday to complete. - Email Sent<\/b><\/p>

08\/12\/2025 19:13 (michaelk)<\/b>Attended site to replace the faulty economy 7 controller. Installed new controller and tested the cylinder and allowed to reach normal working temperature at the outlets. 3hrs labour plus parts, total 223.88 ex vat.<\/p>

09\/12\/2025 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (michaelk)Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for me to attend and complete by Tuesday morning. 2hrs labour 105.Note; i will attend before end of business Monday to complete.<\/p>

04\/12\/2025 (jane)Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller. I have ordered a replacement and after speaking to the tenant and she has agreed for us to attend before end of business Monday to complete.<\/p>

08\/12\/2025 (michaelk)Attended site to replace the faulty economy 7 controller. Installed new controller and tested the cylinder and allowed to reach normal working temperature at the outlets. 3hrs labour plus parts, total 223.88 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Attended site to investigate hot water issue. Tested both elements which were ok, however there was a fault found with the economy 7 controller, we have ordered a replacement and after speaking to the tenant and she has agreed for us to return Attended site to replace the faulty economy 7 controller. Installed new controller and tested the cylinder and allowed to reach normal working temperature at the outlets","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61357","ticket_flag":"0","ticket_reference":"HDT62442","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"138","cs_address_1":"Flat 5","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"138","ticket_title":"Radiators & Skylight","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/12\/25 12:25","ticket_invoice_total":null,"ticket_notes_combined":"

03\/12\/2025 12:25 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 12:25 (carly)<\/b>Awaiting access details.<\/p>

03\/12\/2025 12:35 (carly)<\/b>Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 05:11 (michaelk)<\/b>Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 11:02 (travis)<\/b>Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 14:14 (alan)<\/b>Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>

05\/12\/2025 14:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/12\/2025 (carly)Awaiting access details.<\/p>

03\/12\/2025 (carly)Access requested for Mike K today Wednesday 3rd December pmAccess requested for Travis Thursday 4th December am<\/p>

04\/12\/2025 (michaelk)Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working. Alan attended also and we are to attend tomorrow at 9am to inspect. 2hrs labour 105<\/p>

04\/12\/2025 (travis)Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in.Sealed around perimeter of both skylights internally using a white silicone.<\/p>

05\/12\/2025 (alan)Called out to investigate 3 storage heaters not working in flat, tested through and found fault to be off peak few spurs to the heaters.Replace few spurs to all 3 heaters, test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Attended and found high level draughts coming from gap between aluminium skylight and timber boxing in. Sealed around perimeter of both skylights internally using a white silicone.Attended site to investigate reported heating issues. There were 3 x storage heater that the tenant reported not working. We re-programmed each heater to run all day, as we believe the time settings were not correct. The boost option was also tested and found working, returning to site to investigate further Returned to site, tested through and found fault to be off peak fuse spurs to the heaters. Replaced few spurs to all 3No heaters, tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61360","ticket_flag":"0","ticket_reference":"HDT62445","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2935","cs_address_1":"Flat 2","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_title":"Small hot water tank in the kitchen is leaking","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/12\/25 15:47","ticket_invoice_total":null,"ticket_notes_combined":"

03\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 15:44 (roy)<\/b>Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 15:58 (jane)<\/b>Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing - Email Sent<\/b><\/p>

08\/12\/2025 14:35 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 13:23 (jane)<\/b>Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 14:20 (jane)<\/b>Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 12:43 (michaelk)<\/b>Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>

11\/12\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (roy)Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 (jane)Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing <\/p>

08\/12\/2025 (carly)Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 (jane)Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 (jane)Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 (michaelk)Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. Note; the tenant asked why the unit drips from time to time, so we explained that it was a vented outlet to control the expansion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61362","ticket_flag":"0","ticket_reference":"HDT62447","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 10 Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2933","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":"The kitchen sink is acting up again \u00e2\u20ac\u201d the water is draining extremely slowly - Tenant on site today ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 10:25","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 10:25 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 13:22 (roy)<\/b>Unable to gain access at present.Tenant requested that I come back later<\/p>

05\/12\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Unable to gain access at present.Tenant requested that I come back later<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2025.Removed trap and cleared blockage. Tested in front of tenant and draining perfectly","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61366","ticket_flag":"0","ticket_reference":"HDT62451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1138","cs_address_1":"Flat 6","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_title":"The tenant is still having issues with the thermostat","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 13:36 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 13:36 (jane)<\/b>Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 15:15 (jane)<\/b>For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 19:20 (michaelk)<\/b>Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>

09\/12\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 (jane)For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 (michaelk)Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61367","ticket_flag":"0","ticket_reference":"HDT62452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Commercial handyman day - Monday 15.12.2025","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 14:03 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025. Commercial handyman day - Monday 15.12.2025 completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61368","ticket_flag":"0","ticket_reference":"HDT62453","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"25","cs_address_1":"Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"25","ticket_title":"Issue with main door and lock not closing - For today ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 14:51","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 14:51 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:12 (roy)<\/b>Ease and adjusted front door closure <\/p>

05\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Ease and adjusted front door closure <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Repaired and eased and adjusted front door closure","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61371","ticket_flag":"0","ticket_reference":"HDT62456","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"No electric to whole building.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/25 09:31","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2025 09:31 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 09:31 (carly)<\/b>Alan is aware and attending now.<\/p>

05\/12\/2025 11:57 (alan)<\/b>Called out to investigate no power to flats 1,2 & 3 and no water to all flatsFault found to be on incoming mains supplyLiaise with UK power networksOnce UK power network had fixed problem, return to site reset booster system to ensure all flats have running water Spoke with apartment operation manager Sigiv I asked him to check that none of the apartments had left taps running<\/p>

05\/12\/2025 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (carly)Alan is aware and attending now.<\/p>

05\/12\/2025 (alan)Called out to investigate no power to flats 1,2 & 3 and no water to all flatsFault found to be on incoming mains supplyLiaise with UK power networksOnce UK power network had fixed problem, return to site reset booster system to ensure all flats have running water Spoke with apartment operation manager Sigiv I asked him to check that none of the apartments had left taps running<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Called out to investigate no power to flats 1,2 & 3 and no water to all flats Fault found to be on incoming mains supply Liaised with UK power networks Once UK power network had fixed problem, returned to site reset booster system to ensure all flats have running water Spoke with apartment operation manager Sigiv and asked him to check that none of the apartments had left taps running","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61377","ticket_flag":"0","ticket_reference":"HDT62462","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"872","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"Estate office - Items to be ordered ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/25 13:43","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2025 13:43 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 13:45 (jane)<\/b>Items have been ordered from Amazon to be delivered straight to site office on Monday 8th and Tuesday 9th December <\/p>

09\/12\/2025 14:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Items have been ordered from Amazon to be delivered straight to site office on Monday 8th and Tuesday 9th December <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Estate office - Items been delivered ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"N\/A","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61378","ticket_flag":"0","ticket_reference":"HDT62463","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"To install a new supply with 16-amp outlet by door by pineapple shop - Lynne's budget ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/12\/25 14:04","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2025 14:04 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 07:49 (alan)<\/b>Supply and install new 16amp socket taking power from local distribution board by door to service corridor pineapple for event <\/p>

11\/12\/2025 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (alan)Supply and install new 16amp socket taking power from local distribution board by door to service corridor pineapple for event <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Supplied and installed new 16amp socket taking power from local distribution board by door to service corridor Pineapple for event","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61381","ticket_flag":"0","ticket_reference":"HDT62466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3228","cs_address_1":"Unit 5-6 Central Cross","cs_address_2":"57-63 Charing Cross Road","cs_town":"London","cs_postcode":"WC2H 0NE","ticket_client_site":"3228","ticket_title":"Faulty Lock ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"08\/12\/25 08:10","ticket_invoice_total":null,"ticket_notes_combined":"

08\/12\/2025 08:10 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 09:32 (roy)<\/b>Lock had fallen off the door due to broken screws.Removed screws from lock and refixed to door.Lock does work but handle not returning to original position after use but does if you lift up handle.Clutch has gone and recommend fitting a new combination lock<\/p>

09\/12\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (roy)Lock had fallen off the door due to broken screws.Removed screws from lock and refixed to door.Lock does work but handle not returning to original position after use but does if you lift up handle.Clutch has gone and recommend fitting a new combination lock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Emergency call-out Lock had fallen off the door due to broken screws. Removed screws from lock and refixed to door. Lock does work but handle not returning to original position after use but does if you lift up handle. Clutch has gone and recommend fitting a new combination lock","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61386","ticket_flag":"0","ticket_reference":"HDT62471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1036","cs_address_1":"10 Horse & Dolphin Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_title":" No power to sockets","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/12\/25 13:15","ticket_invoice_total":null,"ticket_notes_combined":"

08\/12\/2025 13:15 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 07:51 (alan)<\/b>Called out to investigate sockets not working in common parts Found MCB to be tripped in landlord distribution board reset test and leave working <\/p>

11\/12\/2025 09:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (alan)Called out to investigate sockets not working in common parts Found MCB to be tripped in landlord distribution board reset test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Called out to investigate sockets not working in common parts Found MCB to be tripped in landlord distribution board, reset tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61387","ticket_flag":"0","ticket_reference":"HDT62472","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2 Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_id":"397","cs_address_1":"2 Gerrard Place ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"397","ticket_title":"Aeria Apartments ( Q Apartments )","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/12\/25 14:05","ticket_invoice_total":null,"ticket_notes_combined":"

08\/12\/2025 14:05 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 14:51 (carly)<\/b>Confirmed for Friday 12th December.<\/p>

15\/12\/2025 08:27 (roy)<\/b>Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 10:17 (jane)<\/b>Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign - Email Sent<\/b><\/p>

09\/01\/2026 13:06 (jack)<\/b>230<\/p>

09\/01\/2026 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Confirmed for Friday 12th December.<\/p>

15\/12\/2025 (roy)Ground floor there has been a leak and cracks are related to leak.Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

16\/12\/2025 (jane)Ground floor there has been a leak and cracks are related to leak. Up in stairwell hairline cracks are just movement cracks. Needs filling and painting Fitted mind your head sign<\/p>

09\/01\/2026 (jack)230<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Filled cracks and decorated areas to match Fitted mind your head sign","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61388","ticket_flag":"0","ticket_reference":"HDT62473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"213","cs_address_1":"Flat 2.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_title":"Ensuite radiator not working.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/12\/25 14:54","ticket_invoice_total":null,"ticket_notes_combined":"

08\/12\/2025 14:54 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 14:56 (carly)<\/b>Access requested Thursday 11th December between 2-3pm.<\/p>

09\/12\/2025 09:51 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

12\/12\/2025 10:54 (jane)<\/b>Client has moved the job direct with M Keenan to Thursday 18th December <\/p>

18\/12\/2025 10:24 (jane)<\/b>Client coming back with another date <\/p>

08\/01\/2026 07:48 (michaelk)<\/b>Attended site and corrected faults with both radiators. 1hr labour 55<\/p>

08\/01\/2026 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/12\/2025 (carly)Access requested Thursday 11th December between 2-3pm.<\/p>

09\/12\/2025 (carly)Confirmed, tenant to provide access.<\/p>

12\/12\/2025 (jane)Client has moved the job direct with M Keenan to Thursday 18th December <\/p>

18\/12\/2025 (jane)Client coming back with another date <\/p>

08\/01\/2026 (michaelk)Attended site and corrected faults with both radiators. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.Attended site and corrected faults with both radiators","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61389","ticket_flag":"0","ticket_reference":"HDT62474","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"213","cs_address_1":"Flat 2.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_title":"Kitchen extractor fan not working properly.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/12\/25 14:57","ticket_invoice_total":null,"ticket_notes_combined":"

08\/12\/2025 14:57 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 09:53 (carly)<\/b>Tenant can provide access between 2-3pm Thursday 11th December.<\/p>

15\/12\/2025 10:10 (alan)<\/b>Look at extractor hood in kitchen not working Replace blown fuse, tested and left working <\/p>

15\/12\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Tenant can provide access between 2-3pm Thursday 11th December.<\/p>

15\/12\/2025 (alan)Look at extractor hood in kitchen not working Replace blown fuse, tested and left working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025. Look at extractor hood in kitchen not working Replace blown fuse, tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61393","ticket_flag":"0","ticket_reference":"HDT62478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"Mould","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 10:22 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 10:23 (carly)<\/b>Awaiting access details.<\/p>

12\/12\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Awaiting access details.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/12\/2025.Works carried out by another contractor ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61394","ticket_flag":"0","ticket_reference":"HDT62479","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"1204","cs_address_1":"Flat 6","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1204","ticket_title":"Reseal edges of the bathroom flooring.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 10:36 (carly)<\/b>Access requested Wednesday 17th December at 9am.<\/p>

09\/12\/2025 10:48 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

17\/12\/2025 10:15 (travis)<\/b>Attached above property with keys,Cut out deteriorated mastic seal in main bathroom and cleaned work area between floor tiles and tiled up stands.Applied new silicone seal in white to match existing mastic in bathroom.Returned keys back to security.<\/p>

17\/12\/2025 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Access requested Wednesday 17th December at 9am.<\/p>

09\/12\/2025 (carly)Confirmed, tenant to provide access.<\/p>

17\/12\/2025 (travis)Attached above property with keys,Cut out deteriorated mastic seal in main bathroom and cleaned work area between floor tiles and tiled up stands.Applied new silicone seal in white to match existing mastic in bathroom.Returned keys back to security.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Attached above property with keys, Cut out deteriorated mastic seal in main bathroom and cleaned work area between floor tiles and tiled up stands. Applied new silicone seal in white to match existing mastic in bathroom. Returned keys back to security.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61395","ticket_flag":"0","ticket_reference":"HDT62480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"11 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_id":"3176","cs_address_1":"11 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_title":"MDR\/JH\/17292 - Repairs and redecoration works ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"09\/12\/25 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

12\/12\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.MDR\/JH\/17292 - Repairs and redecoration works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61396","ticket_flag":"0","ticket_reference":"HDT62481","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1043","cs_address_1":"Flat 1","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1043","ticket_title":"Dimmer switch-Living room & bedroom","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 12:08","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 12:24 (carly)<\/b>Access requested Thursday 11th or Friday 12th December.<\/p>

09\/12\/2025 12:41 (carly)<\/b>Access confirmed for Thursday 11th December, Adriana can provide access at any time.<\/p>

15\/12\/2025 10:12 (alan)<\/b>Replace 2 faulty dimmer modules for lights in main room and replace 2 faulty LED downlights in bathroom<\/p>

15\/12\/2025 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Access requested Thursday 11th or Friday 12th December.<\/p>

09\/12\/2025 (carly)Access confirmed for Thursday 11th December, Adriana can provide access at any time.<\/p>

15\/12\/2025 (alan)Replace 2 faulty dimmer modules for lights in main room and replace 2 faulty LED downlights in bathroom<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025. Replace 2 faulty dimmer modules for lights in main room and replace 2 faulty LED downlights in bathroom","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61398","ticket_flag":"0","ticket_reference":"HDT62483","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"2740","cs_address_1":"Flat 1","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_title":"Heating issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 16:34 (jane)<\/b>Requested access for Wednesday 10th December between 1 and 2pm <\/p>

10\/12\/2025 10:08 (carly)<\/b>Confirmed for today, please can we get a 30 minute call prior to the contractors attendance? It'll be Shaun meeting them, he can be reached on 07721 121 241 - any issues please call our office 0330 0240 102.<\/p>

11\/12\/2025 09:50 (michaelk)<\/b>Attended site to investigate reported low pressure issue, although the system had already been topped up. Found the shrader valve leaking on the expansion vessel which was repaired. Inspected radiator connections, left in full working order. Note; the fault history was checked which showed the last 10 faults were all low pressure. If we are not informed of hostory with this type of fault, its more difficult to rectify. If the system is regularly repressurised, any chemical protection in the system will be diluted.2hrs labour 105<\/p>

11\/12\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (jane)Requested access for Wednesday 10th December between 1 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for today, please can we get a 30 minute call prior to the contractors attendance? It'll be Shaun meeting them, he can be reached on 07721 121 241 - any issues please call our office 0330 0240 102.<\/p>

11\/12\/2025 (michaelk)Attended site to investigate reported low pressure issue, although the system had already been topped up. Found the shrader valve leaking on the expansion vessel which was repaired. Inspected radiator connections, left in full working order. Note; the fault history was checked which showed the last 10 faults were all low pressure. If we are not informed of hostory with this type of fault, its more difficult to rectify. If the system is regularly repressurised, any chemical protection in the system will be diluted.2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Attended site to investigate reported low pressure issue, although the system had already been topped up. Found the shrader valve leaking on the expansion vessel which was repaired. Inspected radiator connections, left in full working order. Note; the fault history was checked which showed the last 10 faults were all low pressure. If we are not informed of history with this type of fault, its more difficult to rectify. If the system is regularly re-pressurised, any chemical protection in the system will be diluted","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61399","ticket_flag":"0","ticket_reference":"HDT62484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1461","cs_address_1":"Flat 5","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_title":"Kitchen tap handle for the hot water has broken and now no hot water is usable via the tap head","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 16:38","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 16:38 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 16:39 (jane)<\/b>Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 10:53 (carly)<\/b>Follow up email sent requesting access for today.<\/p>

10\/12\/2025 11:52 (carly)<\/b>Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 09:45 (michaelk)<\/b>Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>

11\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (jane)Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 (carly)Follow up email sent requesting access for today.<\/p>

10\/12\/2025 (carly)Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 (michaelk)Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Attended site, collected replacement kitchen tap supplied and fitted, leaving in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61404","ticket_flag":"0","ticket_reference":"HDT62489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2931","cs_address_1":"77 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_title":"Plumbing Issues","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 09:57 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 16:44 (roy)<\/b>Cleared blocked toilets.Cleaned toilet<\/p>

10\/12\/2025 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (roy)Cleared blocked toilets.Cleaned toilet<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Cleared blocked toilets. Cleaned toilet","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61408","ticket_flag":"0","ticket_reference":"HDT62493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"413","cs_address_1":"Flat 6","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_title":"Light switch","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 11:23","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 11:23 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 11:26 (carly)<\/b>Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 08:59 (roy)<\/b>Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 08:16 (roy)<\/b>Returned and fitted new shaver light<\/p>

16\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 (roy)Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 (roy)Returned and fitted new shaver light<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/12\/2025.Refixed toilet seat Ordered new shaver unit light.Returned and supplied and fitted new Shaver unit light ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61410","ticket_flag":"0","ticket_reference":"HDT62495","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_id":"392","cs_address_1":"39 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"392","ticket_title":"Front entrance step repair","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 16:03","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 16:03 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 16:38 (jane)<\/b>Blue Diamond Heavy Duty Anti Slip Stair Nosing Strip - 3000 x 55 x 55mm - Yellow has been ordered, lead-time 2 \/ 3 days <\/p>

18\/12\/2025 14:09 (travis)<\/b>Attended and measured nosing,Cut nosing to suit but unable to fit into place due to weather,I will return in the morning to fit permanently.<\/p>

19\/12\/2025 08:15 (travis)<\/b>Step nosing fitted.<\/p>

19\/12\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (jane)Blue Diamond Heavy Duty Anti Slip Stair Nosing Strip - 3000 x 55 x 55mm - Yellow has been ordered, lead-time 2 \/ 3 days <\/p>

18\/12\/2025 (travis)Attended and measured nosing,Cut nosing to suit but unable to fit into place due to weather,I will return in the morning to fit permanently.<\/p>

19\/12\/2025 (travis)Step nosing fitted.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Supplied and fitted new special order step nosings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61412","ticket_flag":"0","ticket_reference":"HDT62497","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Wednesday 17th and Thursday 18th December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/12\/25 10:42","ticket_invoice_total":null,"ticket_notes_combined":"

11\/12\/2025 10:42 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 16:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Handyman Services for Wednesday 17th and Thursday 18th December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61416","ticket_flag":"0","ticket_reference":"HDT62501","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Some light bulbs out in the common parts ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/12\/25 13:33","ticket_invoice_total":null,"ticket_notes_combined":"

11\/12\/2025 13:33 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 07:08 (alan)<\/b>Look at lights in common parts not working Order 3 replacement fittings <\/p>

12\/01\/2026 08:03 (alan)<\/b>Return to site and replace 3 faulty LED downlights in common parts <\/p>

12\/01\/2026 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (alan)Look at lights in common parts not working Order 3 replacement fittings <\/p>

12\/01\/2026 (alan)Return to site and replace 3 faulty LED downlights in common parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Inspect lights in common parts not working Ordered 3No x replacement fittingsReturned to site and replaced 3 faulty LED downlights in common parts, leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61417","ticket_flag":"0","ticket_reference":"HDT62502","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"363","cs_address_1":"Townhouse","cs_address_2":"38 Wellington Street ","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"363","ticket_title":"Full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/12\/25 14:07","ticket_invoice_total":null,"ticket_notes_combined":"

11\/12\/2025 14:07 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 14:08 (jane)<\/b>Requested access for Friday afternoon 12th December <\/p>

11\/12\/2025 15:55 (jane)<\/b>Confirmed for Friday afternoon 12th December, collect keys but knock first <\/p>

12\/12\/2025 14:06 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/12\/2025 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requested access for Friday afternoon 12th December <\/p>

11\/12\/2025 (jane)Confirmed for Friday afternoon 12th December, collect keys but knock first <\/p>

12\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/12\/2025.Full gas compliance testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61419","ticket_flag":"0","ticket_reference":"HDT62504","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"534","cs_address_1":"Flat 3.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_title":"To replace defective shower hose ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/25 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 10:36 (jane)<\/b>Tenant to provide access on Monday 15th December between 1 and 3pm <\/p>

15\/12\/2025 09:05 (carly)<\/b>Tenant is home from 2pm.<\/p>

16\/12\/2025 14:37 (roy)<\/b>Replaced shower hose<\/p>

16\/12\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Tenant to provide access on Monday 15th December between 1 and 3pm <\/p>

15\/12\/2025 (carly)Tenant is home from 2pm.<\/p>

16\/12\/2025 (roy)Replaced shower hose<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.Replaced defective shower hose ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61420","ticket_flag":"0","ticket_reference":"HDT62505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"12\/12\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:17 (jane)<\/b>Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 10:16 (jane)<\/b>Vacant property <\/p>

14\/01\/2026 05:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/01\/2026 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 (jane)Vacant property <\/p>

14\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61421","ticket_flag":"0","ticket_reference":"HDT62506","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1766","cs_address_1":"Flat 1","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/25 11:18","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 11:18 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:19 (jane)<\/b>Vacant flat - To be carried out over the period between Christmas and New Year<\/p>

05\/01\/2026 08:36 (michaelk)<\/b>Completed full compliance testing 185<\/p>

05\/01\/2026 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant flat - To be carried out over the period between Christmas and New Year<\/p>

05\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/12\/2025.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61428","ticket_flag":"0","ticket_reference":"HDT62513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.4 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1269","cs_address_1":"Flat 4.4","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_title":"MDR\/JH\/17340 - Further redecoration works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"12\/12\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 10:46 (carly)<\/b>Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 10:55 (carly)<\/b>Confirmed for Thursday 18th December, awaiting access details.<\/p>

18\/12\/2025 13:52 (jane)<\/b>Attending this afternoon <\/p>

19\/12\/2025 07:40 (jack)<\/b>Done<\/p>

19\/12\/2025 09:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 18th December 11am.<\/p>

15\/12\/2025 (carly)Confirmed for Thursday 18th December, awaiting access details.<\/p>

18\/12\/2025 (jane)Attending this afternoon <\/p>

19\/12\/2025 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.MDR\/JH\/17340 - Further redecoration works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61430","ticket_flag":"0","ticket_reference":"HDT62515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"Courts security to provide a lock for the bottom of 36 Gerrard Street main door ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 16:19 (jane)<\/b>Instructing Courts Security to attend <\/p>

16\/12\/2025 11:07 (jane)<\/b>Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 10:16 (jane)<\/b>Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 11:59 (jane)<\/b>Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 11:40 (jane)<\/b>Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>

12\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Instructing Courts Security to attend <\/p>

16\/12\/2025 (jane)Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 (jane)Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 (jane)Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 (jane)Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/01\/2026.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61431","ticket_flag":"0","ticket_reference":"HDT62516","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 10 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1124","cs_address_1":"Flat 3","cs_address_2":"10 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1124","ticket_title":"Boiler Pump issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 09:16","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 09:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 09:17 (carly)<\/b>Please contact Adriana for access.<\/p>

16\/12\/2025 06:55 (michaelk)<\/b>Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. 2hrs labour 105.Note; i will return once the parts are in stock.<\/p>

16\/12\/2025 10:34 (jane)<\/b>Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. We will return once the parts are in stock. - Email Sent<\/b><\/p>

17\/12\/2025 05:54 (michaelk)<\/b>Attended site to replace faulty parts to the boiler. Fitted the flow sensor and pcb, vented and tested on completion, left in full working order. 2hrs labour plus parts, total 332.30 ex vat.<\/p>

17\/12\/2025 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Please contact Adriana for access.<\/p>

16\/12\/2025 (michaelk)Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. 2hrs labour 105.Note; i will return once the parts are in stock.<\/p>

16\/12\/2025 (jane)Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended. We will return once the parts are in stock.<\/p>

17\/12\/2025 (michaelk)Attended site to replace faulty parts to the boiler. Fitted the flow sensor and pcb, vented and tested on completion, left in full working order. 2hrs labour plus parts, total 332.30 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/12\/2025.Attended site to investigate f75 fault to the boiler. The boiler was drained down and the flow sensor was removed and cleaned. The boiler was left operational, however replacement parts would be recommended, will return once the parts are in stock.Attended site to replace faulty parts to the boiler. Supplied and fitted the flow sensor and pcb, vented and tested on completion, left in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61432","ticket_flag":"0","ticket_reference":"HDT62517","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"16A Rear Fire door via 5A Rupert Court - Locks & keys","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"15\/12\/25 09:47","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 09:47 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 09:48 (carly)<\/b>Please call Lilian for access.<\/p>

15\/12\/2025 12:06 (roy)<\/b>Visited site.Ease and adjusted doorOrdered lock\/handle<\/p>

16\/12\/2025 10:21 (jane)<\/b>Visited site. Ease and adjusted door Ordered lock\/handle - Email Sent<\/b><\/p>

19\/12\/2025 15:30 (roy)<\/b>Remove old lock and fitted emergency door release paddle and door with handle<\/p>

19\/12\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Please call Lilian for access.<\/p>

15\/12\/2025 (roy)Visited site.Ease and adjusted doorOrdered lock\/handle<\/p>

16\/12\/2025 (jane)Visited site. Ease and adjusted door Ordered lock\/handle<\/p>

19\/12\/2025 (roy)Remove old lock and fitted emergency door release paddle and door with handle<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Remove old lock and supplied and fitted new emergency door release paddle and door with handle, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61433","ticket_flag":"0","ticket_reference":"HDT62518","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"11 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PG","cs_id":"1292","cs_address_1":"11 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PG","ticket_client_site":"1292","ticket_title":"Wardour st 2x external building lights - Time clocks","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 10:50 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 10:50 (carly)<\/b>Alan is aware.<\/p>

16\/12\/2025 09:03 (alan)<\/b>Reset time clocks for Chaintown gates At 9 Wardour st and 24 Wardour st <\/p>

16\/12\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Alan is aware.<\/p>

16\/12\/2025 (alan)Reset time clocks for Chaintown gates At 9 Wardour st and 24 Wardour st <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.Reset time clocks for Chinatown gates t 9 Wardour st and 24 Wardour st","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61434","ticket_flag":"0","ticket_reference":"HDT62519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1164","cs_address_1":"Flat 1","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:05 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:09 (carly)<\/b>Access requested Tuesday 6th January at 9am.<\/p>

22\/12\/2025 11:57 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61435","ticket_flag":"0","ticket_reference":"HDT62520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"111","cs_address_1":"Flat 2","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"111","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:13","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:13 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:15 (carly)<\/b>Access requested Tuesday 6th January at 11am.<\/p>

22\/12\/2025 11:57 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61436","ticket_flag":"0","ticket_reference":"HDT62521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 1-3 Horse & Dolphin Yard","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1964","cs_address_1":"Flat 3","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1964","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:19 (carly)<\/b>Access requested Tuesday 6th January at 1pm.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:49 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Tuesday 6th January at 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61437","ticket_flag":"0","ticket_reference":"HDT62522","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_id":"847","cs_address_1":"Flat A","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:31 (carly)<\/b>Access requested Wednesday 7th January at 9am.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:53 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61438","ticket_flag":"0","ticket_reference":"HDT62523","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_id":"442","cs_address_1":"Flat B","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:32","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:32 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:33 (carly)<\/b>Access requested Wednesday 7th January at 11am.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61439","ticket_flag":"0","ticket_reference":"HDT62524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC1D 6EY","cs_id":"2920","cs_address_1":"4 Dansey Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC1D 6EY","ticket_client_site":"2920","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:34","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:34 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:35 (carly)<\/b>Access requested Wednesday 7th January 1pm.<\/p>

22\/12\/2025 11:58 (carly)<\/b>Confirmed awaiting access details.<\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Completed full compliance testing 185<\/p>

08\/01\/2026 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Wednesday 7th January 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

08\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61440","ticket_flag":"0","ticket_reference":"HDT62525","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"943","cs_address_1":"9 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:36 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:38 (carly)<\/b>Access requested Thursday 8th December at 9am.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th December at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61441","ticket_flag":"0","ticket_reference":"HDT62526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"880","cs_address_1":"Flat 1","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"880","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:39","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:39 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:42 (carly)<\/b>Access requested Thursday 8th January 11am.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th January 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Full gas compliance testing and PAT testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61442","ticket_flag":"0","ticket_reference":"HDT62527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"882","cs_address_1":"Flat 3","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"882","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:46 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:47 (carly)<\/b>Access requested Thursday 8th January at 1pm.<\/p>

22\/12\/2025 11:59 (carly)<\/b>Confirmed awaiting access details.<\/p>

09\/01\/2026 05:45 (michaelk)<\/b>Completed full compliance testing 185<\/p>

09\/01\/2026 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 8th January at 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

09\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61443","ticket_flag":"0","ticket_reference":"HDT62528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"569","cs_address_1":"Flat 1","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:49","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:49 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:50 (carly)<\/b>Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 13:12 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61444","ticket_flag":"0","ticket_reference":"HDT62529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"803","cs_address_1":"Flat 2","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:51","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:51 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:53 (carly)<\/b>Access requested Friday 9th January at 11am.<\/p>

22\/12\/2025 13:13 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January at 11am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61445","ticket_flag":"0","ticket_reference":"HDT62530","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2860","cs_address_1":"Flat 3","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:54 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:56 (carly)<\/b>Access requested Friday 9th January 1pm.<\/p>

22\/12\/2025 13:13 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January 1pm.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61451","ticket_flag":"0","ticket_reference":"HDT62536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1116","cs_address_1":"Flat 4.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 12:19 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:21 (carly)<\/b>Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 11:20 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

23\/12\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 (carly)Job no longer needed as per Lilian.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Inspection was completed in November ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61455","ticket_flag":"0","ticket_reference":"HDT62540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"791","cs_address_1":"Flat 2","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_title":"MDR\/JH\/17341 - Replacement washer\/dryer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"16\/12\/25 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 09:55 (jane)<\/b>Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 17:33 (jane)<\/b>Chased a date from Repair Aid <\/p>

06\/01\/2026 09:32 (jane)<\/b>Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 13:08 (jane)<\/b>Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 10:56 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

08\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 (jane)Chased a date from Repair Aid <\/p>

06\/01\/2026 (jane)Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 (jane)Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.MDR\/JH\/17341 - Replacement washer\/dryer completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61456","ticket_flag":"0","ticket_reference":"HDT62541","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"New Gas Meter - connection required","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:02","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:02 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:12 (carly)<\/b>Access requested Friday 19th December at 9am.<\/p>

16\/12\/2025 12:43 (carly)<\/b>Confirmed for Friday 19th December, please collect keys from Lilian or security office.<\/p>

16\/12\/2025 14:44 (jane)<\/b>Confirmed for 10AM ON Friday 19th December, please collect keys from Lilian or security office.<\/p>

21\/12\/2025 14:15 (michaelk)<\/b>Attended site to inspect the gas supply to the 3rd floor office, following a new meter installation. The gas supply was tested which showed a pressure drop. The fault was traced to the office boiler gas valve, which was confirmed to be letting by. The installation was shut down in accordance gsiu regulations and a replacement gas valve was ordered. 3hrs labour 155<\/p>

23\/12\/2025 07:11 (michaelk)<\/b>Attended site to replace the faulty gas valve to the 3rd floor office. Completed repair and re-tested the gas supply. Issued purge and tightness test certificates on completion. 3hrs labour plus parts, total 356.46 ex vat.<\/p>

23\/12\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)Access requested Friday 19th December at 9am.<\/p>

16\/12\/2025 (carly)Confirmed for Friday 19th December, please collect keys from Lilian or security office.<\/p>

16\/12\/2025 (jane)Confirmed for 10AM ON Friday 19th December, please collect keys from Lilian or security office.<\/p>

21\/12\/2025 (michaelk)Attended site to inspect the gas supply to the 3rd floor office, following a new meter installation. The gas supply was tested which showed a pressure drop. The fault was traced to the office boiler gas valve, which was confirmed to be letting by. The installation was shut down in accordance gsiu regulations and a replacement gas valve was ordered. 3hrs labour 155<\/p>

23\/12\/2025 (michaelk)Attended site to replace the faulty gas valve to the 3rd floor office. Completed repair and re-tested the gas supply. Issued purge and tightness test certificates on completion. 3hrs labour plus parts, total 356.46 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Attended site to inspect the gas supply to the 3rd floor office, following a new meter installation. The gas supply was tested which showed a pressure drop. The fault was traced to the office boiler gas valve, which was confirmed to be letting by. The installation was shut down in accordance gsiu regulations and a replacement gas valve was ordered. Re-attended site to replace the faulty gas valve to the 3rd floor office. Completed repair and re-tested the gas supply. Issued purge and tightness test certificates on completion","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61457","ticket_flag":"0","ticket_reference":"HDT62542","ticket_client":"2189","client_name":"Hanover Cube LLP","ticket_address_1":"Mercer Walk - Basement ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"2902","cs_address_1":"Mercer Walk - Basement ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_title":"Install new light switch or move PIR","ticket_contact":"3681","contact_first_name":"Tim ","contact_last_name":"Chambers ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:11","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:11 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:02 (jane)<\/b>Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 07:24 (alan)<\/b>Relocate movement sensor for lights <\/p>

17\/12\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 (alan)Relocate movement sensor for lights <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/12\/2025.Relocated movement sensor for lights as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61459","ticket_flag":"0","ticket_reference":"HDT62544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"64","cs_address_1":"Flat 2","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_title":"Washing machine issue.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:59 (jane)<\/b>Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>

17\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Client would like a price for a new washing machine instead ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61460","ticket_flag":"0","ticket_reference":"HDT62545","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":" Internal Gate repair required","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:40","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:31 (jane)<\/b>Hinges on order for the gate <\/p>

16\/12\/2025 14:34 (roy)<\/b>Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 15:50 (jane)<\/b>Welded section has broken. Have ordered new hinges Made safe gate - Email Sent<\/b><\/p>

22\/12\/2025 20:31 (nick)<\/b>Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 21:31 (roy)<\/b>With NickFitted heavy duty hinges<\/p>

23\/12\/2025 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Hinges on order for the gate <\/p>

16\/12\/2025 (roy)Welded hi ge has broken.Have ordered new hingesMade safe gate<\/p>

16\/12\/2025 (jane)Welded section has broken. Have ordered new hinges Made safe gate<\/p>

22\/12\/2025 (nick)Time includes returning to paint the raw metal areas and return keys to Lillian from OCS<\/p>

22\/12\/2025 (roy)With NickFitted heavy duty hinges<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.Carried out temporary repairs to gates and ordered new hinges Returned to site once in stock with 2No engineers, removed gates and supplied and fitted new hinges, rehung gates and carried out redecoration works to any disturbed areas on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61461","ticket_flag":"0","ticket_reference":"HDT62546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":" Boiler pressure goes to zero every other day.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 11:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:38 (carly)<\/b>Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 14:19 (michaelk)<\/b>Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>

13\/01\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 (michaelk)Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61463","ticket_flag":"0","ticket_reference":"HDT62548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"1733","cs_address_1":"Flat 1","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_title":"MDR\/JH\/17351 - Redecoration works","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"16\/12\/25 12:00","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 10:01 (jack)<\/b>Done<\/p>

18\/12\/2025 10:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.MDR\/JH\/17351 - Redecoration works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61468","ticket_flag":"0","ticket_reference":"HDT62553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Broken Oven.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 12:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 12:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Already attended to on 24th November and left oven working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61469","ticket_flag":"0","ticket_reference":"HDT62554","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"EICR testing of common parts ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 13:45","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 13:45 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 09:03 (jane)<\/b>Attending today<\/p>

18\/12\/2025 07:34 (alan)<\/b>Electrical inspection <\/p>

18\/12\/2025 10:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)Attending today<\/p>

18\/12\/2025 (alan)Electrical inspection <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.EICR testing of common parts completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61471","ticket_flag":"0","ticket_reference":"HDT62556","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a\/44b Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E9DA","cs_id":"3233","cs_address_1":"44a\/44b Floral Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E9DA","ticket_client_site":"3233","ticket_title":"44a\/44b Floral Street - Top Floor Staircase Communal and steps come away ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 14:22","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 14:22 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:34 (nick)<\/b>(44a\/44b Floral Street ) 44B Is carpeted all the way up.<\/p>

16\/12\/2025 15:37 (nick)<\/b>(44a\/44b Floral Street ) 44ATwo step treads found at fault, 3rd rise, had pealed away but still connected on the right hand side.One step tread had completely come off.I used quick drying super glue and some self taping screws.<\/p>

16\/12\/2025 15:41 (nick)<\/b>All checked, Two steps repaired<\/p>

16\/12\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (nick)(44a\/44b Floral Street ) 44B Is carpeted all the way up.<\/p>

16\/12\/2025 (nick)(44a\/44b Floral Street ) 44ATwo step treads found at fault, 3rd rise, had pealed away but still connected on the right hand side.One step tread had completely come off.I used quick drying super glue and some self taping screws.<\/p>

16\/12\/2025 (nick)All checked, Two steps repaired<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/12\/2025.All checked, two steps repaired","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61472","ticket_flag":"0","ticket_reference":"HDT62557","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"Toilet Flush Button- 2nd Floor faulty ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 15:04 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 09:31 (michaelk)<\/b>Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. I have ordered the flush plate and will replace the syphons whilst on site. 1hr labour 55<\/p>

18\/12\/2025 10:40 (jane)<\/b>Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. We have ordered the flush plate and will replace the syphons whilst on site - Email Sent<\/b><\/p>

19\/12\/2025 07:45 (michaelk)<\/b>Attended site to investigate both toilets, as reported b<\/p>

05\/01\/2026 08:35 (michaelk)<\/b>Attended site to replace the faulty flush plate in the right hand toilet. We also replaced both syphons to each toilet and left in full working order. 3hrs labour plus parts, total 314.24 ex vat <\/p>

05\/01\/2026 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (michaelk)Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. I have ordered the flush plate and will replace the syphons whilst on site. 1hr labour 55<\/p>

18\/12\/2025 (jane)Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told me that both toilets have been sticking when pushed. We have ordered the flush plate and will replace the syphons whilst on site<\/p>

19\/12\/2025 (michaelk)Attended site to investigate both toilets, as reported b<\/p>

05\/01\/2026 (michaelk)Attended site to replace the faulty flush plate in the right hand toilet. We also replaced both syphons to each toilet and left in full working order. 3hrs labour plus parts, total 314.24 ex vat <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025.Attended site to inspect toilet flush plate and syphon. The right hand toilet requires a flush plate due tonight being cracked. The tenants have told us that both toilets have been sticking when pushed, we have ordered the flush plate and will replace the syphons whilst on site.Attended site to replace the faulty flush plate in the right hand toilet. We also replaced both syphons to each toilet and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61473","ticket_flag":"0","ticket_reference":"HDT62558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1150","cs_address_1":"Flat 3","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_title":"No hot water - Collect keys for access ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 15:13","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 15:13 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:53 (carly)<\/b>Please use keys for access.<\/p>

17\/12\/2025 15:20 (roy)<\/b>Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 05:25 (michaelk)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 08:09 (jane)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater - Email Sent<\/b><\/p>

22\/12\/2025 15:46 (carly)<\/b>Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 13:56 (jane)<\/b>Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 15:41 (jane)<\/b>Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 08:43 (michaelk)<\/b>Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>

13\/01\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Please use keys for access.<\/p>

17\/12\/2025 (roy)Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 (michaelk)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 (jane)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater<\/p>

22\/12\/2025 (carly)Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 (jane)Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 (jane)Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 (michaelk)Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heaterAttended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61474","ticket_flag":"0","ticket_reference":"HDT62559","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 3, 37 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"3192","cs_address_1":"Flat 3, 37 Drury Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"3192","ticket_title":"Roof leaking.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 09:25 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Call-back works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61475","ticket_flag":"0","ticket_reference":"HDT62560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Common part sensor lights","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 09:56","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 09:56 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 13:29 (alan)<\/b>Adjust movement sensor by flat 1.1 & 1.2 so lights hold on for longer, due to lights switching off to soon<\/p>

18\/12\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Adjust movement sensor by flat 1.1 & 1.2 so lights hold on for longer, due to lights switching off to soon<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Adjusted movement sensor by flat 1.1 & 1.2 so lights hold on for longer, due to lights switching off to soon","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61476","ticket_flag":"0","ticket_reference":"HDT62561","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"Common part lights","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 09:58","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 09:58 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 07:38 (alan)<\/b>Replace blown lamp in common parts ground floor <\/p>

18\/12\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Replace blown lamp in common parts ground floor <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Replaced blown lamp in common parts ground floor leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61477","ticket_flag":"0","ticket_reference":"HDT62562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"124","cs_address_1":"Flat 4.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_title":"Living room lights","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 09:59","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 09:59 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 07:36 (alan)<\/b>Called out to look at living room light not working, replace faulty dimmer switch module and leave working Replace faulty socket in hallway <\/p>

18\/12\/2025 10:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (alan)Called out to look at living room light not working, replace faulty dimmer switch module and leave working Replace faulty socket in hallway <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Called out to look at living room light not working, replaced faulty dimmer switch module and left working Replaced faulty socket in hallway","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61478","ticket_flag":"0","ticket_reference":"HDT62563","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 34a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"1416","cs_address_1":"Flat 2","cs_address_2":"34a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DN","ticket_client_site":"1416","ticket_title":"Flat door lock","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 10:45","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 10:45 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:45 (carly)<\/b>Roy is aware and will attend now.<\/p>

17\/12\/2025 15:42 (roy)<\/b>Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

17\/12\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 10:01 (jane)<\/b>(Ticket Re-Opened)<\/p>

18\/12\/2025 13:56 (roy)<\/b>Lock Replaced <\/p>

18\/12\/2025 14:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Roy is aware and will attend now.<\/p>

17\/12\/2025 (roy)Ease and adjusted but may need new.Latch sometimes gets stuck but easily freed.<\/p>

18\/12\/2025 (roy)Lock Replaced <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Eased and adjusted top lock and ordered replacement Returned to site supplied and fitted new top lock, tested and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61480","ticket_flag":"0","ticket_reference":"HDT62565","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 11 27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"1697","cs_address_1":"Flat 11","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_title":"No heating ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:11","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:11 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:12 (carly)<\/b>Access requested Thursday 18th December am.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 07:50 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>

19\/12\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December am.<\/p>

17\/12\/2025 (carly)Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61481","ticket_flag":"0","ticket_reference":"HDT62566","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 7 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"67","cs_address_1":"Flat 7","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_title":"Bath taps are at fault.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:17 (carly)<\/b>Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Vacant property please use keys.<\/p>

19\/12\/2025 07:48 (michaelk)<\/b>Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>

19\/12\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 (carly)Vacant property please use keys.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61482","ticket_flag":"0","ticket_reference":"HDT62567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"1575","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"To carry out clearance of gutters - access via 4 Macclesfield Street ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:30 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:31 (jane)<\/b>To collect keys and meet Michael Reddan outside at 9am on Friday 19th December <\/p>

23\/12\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)To collect keys and meet Michael Reddan outside at 9am on Friday 19th December <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Gutter clearance completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61483","ticket_flag":"0","ticket_reference":"HDT62568","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"1743","cs_address_1":"37 Gerrard Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5QB","ticket_client_site":"1743","ticket_title":"Flat Iron -Ground floor white bulb light needs changing.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:34","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:34 (System)<\/b>Ticket Created<\/p>

20\/12\/2025 16:21 (alan)<\/b>Dismantle 4 wall lights in common parts and replace blown lamps<\/p>

22\/12\/2025 17:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/12\/2025 (alan)Dismantle 4 wall lights in common parts and replace blown lamps<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025. Dismantle 4 wall lights in common parts and replace blown lamps. Leave all working.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61487","ticket_flag":"0","ticket_reference":"HDT62572","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Horse & Dolphin Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1036","cs_address_1":"10 Horse & Dolphin Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5AZ","ticket_client_site":"1036","ticket_title":"Light sockets need attention","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 12:27","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 12:27 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 12:28 (carly)<\/b>Alan is aware.<\/p>

18\/12\/2025 13:28 (alan)<\/b>Refix 4 wall lights in common parts and replace 5 blown lamps in lights in common parts <\/p>

18\/12\/2025 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Alan is aware.<\/p>

18\/12\/2025 (alan)Refix 4 wall lights in common parts and replace 5 blown lamps in lights in common parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Refixed 4No wall lights in common parts and replaced 5No x blown lamps in lights in common parts","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61490","ticket_flag":"0","ticket_reference":"HDT62575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"43 Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"480","cs_address_1":"43 Chandos Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_title":"Emergency call-out, leak into Restaurant","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 08:58","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 08:58 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 09:12 (roy)<\/b>Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_full_notes_text":"

18\/12\/2025 (roy)Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Out of hours engineer attended and traced leak from shower from flat 1 but no accessIn restaurant we had to make safe a light fitting which was full of waterNeed access into flat 1, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61492","ticket_flag":"0","ticket_reference":"HDT62577","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Penthouse 36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"96","cs_address_1":"Penthouse","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_title":"MDR\/JH\/17353 - Replacement electric heaters to front bedrooms and bathroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"18\/12\/25 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 09:36 (jane)<\/b>Client has requested if this can be done by Monday 22nd Dec <\/p>

18\/12\/2025 14:05 (jane)<\/b>Confirmed for Monday 22nd December <\/p>

23\/12\/2025 08:04 (alan)<\/b>Quoted works <\/p>

23\/12\/2025 09:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Client has requested if this can be done by Monday 22nd Dec <\/p>

18\/12\/2025 (jane)Confirmed for Monday 22nd December <\/p>

23\/12\/2025 (alan)Quoted works <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.MDR\/JH\/17353 - Replacement electric heaters to front bedrooms and bathroom completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61493","ticket_flag":"0","ticket_reference":"HDT62578","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"968","cs_address_1":"Flat 3","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_title":"Leak into bedroom windows for today ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 10:05","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 10:05 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 13:53 (travis)<\/b>Attended above property and gained access to roof area,found x2 gully outlets to be completely blocked,Cleared outlets and let water run away out of gully.<\/p>

18\/12\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (travis)Attended above property and gained access to roof area,found x2 gully outlets to be completely blocked,Cleared outlets and let water run away out of gully.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Attended above property and gained access to roof area, found x2 gully outlets to be completely blocked, Cleared outlets and let water run away out of gully.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61495","ticket_flag":"0","ticket_reference":"HDT62580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"873","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"Bathroom door swollen and repairs to shower screen - Collect keys from Lilian ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 11:37","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 11:37 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:29 (travis)<\/b>Bathroom door and skirting repairs <\/p>

19\/12\/2025 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Bathroom door and skirting repairs <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Bathroom door and skirting repairs completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61496","ticket_flag":"0","ticket_reference":"HDT62581","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To carry out Handyman Services on Tuesday 23rd December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 11:43","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 11:43 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Handyman Services on Tuesday 23rd December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61497","ticket_flag":"0","ticket_reference":"HDT62582","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Sinking floorboard ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 13:13","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 13:13 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 13:28 (travis)<\/b>Repairs to subfloor on stairwell.<\/p>

19\/12\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Repairs to subfloor on stairwell.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Repairs to subfloor on stairwell completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61498","ticket_flag":"0","ticket_reference":"HDT62583","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"To carry out monthly meter reads - December 2025","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 14:07","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 14:07 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 15:19 (alan)<\/b>Monthly meter readings<\/p>

23\/12\/2025 15:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (alan)Monthly meter readings<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Carried out monthly meter reads - December 2025","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61499","ticket_flag":"0","ticket_reference":"HDT62584","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"To remove bollards from120 Long acre corridor over to 7-8 Fredericks place basement.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 14:57","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 14:57 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:44 (travis)<\/b>Collection and delivery of steel bollards.<\/p>

19\/12\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (travis)Collection and delivery of steel bollards.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Collection and delivery of steel bollards","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61501","ticket_flag":"0","ticket_reference":"HDT62586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"2740","cs_address_1":"Flat 1","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_title":"Dishwasher - Not working at all, possible heating element required, the water is lukewarm and when the heating element tries to heat it, it trips the power completely.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 16:21 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/12\/2025 12:13 (carly)<\/b>Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 10:33 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

19\/12\/2025 (carly)Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 (carly)Follow up email sent requesting access.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Client cancelled call-out, they have purchased a new dishwasher ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61502","ticket_flag":"0","ticket_reference":"HDT62587","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_id":"594","cs_address_1":"Flat 1","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 10:27","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 10:27 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:08 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:19 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.Full gas compliance testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61503","ticket_flag":"0","ticket_reference":"HDT62588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_id":"278","cs_address_1":"Flat 3","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"278","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 10:29","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 10:29 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:08 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:20 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:00 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.Full gas compliance testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61504","ticket_flag":"0","ticket_reference":"HDT62589","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6a Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"596","cs_address_1":"Flat 6a Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 10:32","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 10:32 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:09 (carly)<\/b>Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 09:20 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 07:01 (michaelk)<\/b>Completed compliance testing 145<\/p>

23\/12\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested for Monday 22nd or Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

23\/12\/2025 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.Full gas compliance testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61506","ticket_flag":"0","ticket_reference":"HDT62591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"1554","cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"Kitchen tap loose.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:12 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:13 (carly)<\/b>Please access with keys.<\/p>

21\/12\/2025 14:22 (michaelk)<\/b>Collected replacement kitchen tap from suppliers and attended site to complete the installation. Left in full working order 3hrs labour plus parts, total 284.48 ex vat.<\/p>

22\/12\/2025 17:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Please access with keys.<\/p>

21\/12\/2025 (michaelk)Collected replacement kitchen tap from suppliers and attended site to complete the installation. Left in full working order 3hrs labour plus parts, total 284.48 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025. Collected replacement kitchen tap from suppliers and attended site to complete the installation. Left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61507","ticket_flag":"0","ticket_reference":"HDT62592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3234","cs_address_1":"Flat 1","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3234","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:44","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:44 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:46 (carly)<\/b>Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61508","ticket_flag":"0","ticket_reference":"HDT62593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3235","cs_address_1":"Flat 2","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3235","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:48 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:49 (carly)<\/b>Access requested Friday 16th January 11am<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 11am<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61509","ticket_flag":"0","ticket_reference":"HDT62594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3236","cs_address_1":"Flat 3","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3236","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:51","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:51 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:54 (carly)<\/b>Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61510","ticket_flag":"0","ticket_reference":"HDT62595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3226","cs_address_1":"Flat 4, 15 Willow Street ","cs_address_2":"","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:56 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:58 (carly)<\/b>Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:55 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61511","ticket_flag":"0","ticket_reference":"HDT62596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3237","cs_address_1":"Flat 5","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3237","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:02","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:02 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:04 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61512","ticket_flag":"0","ticket_reference":"HDT62597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3238","cs_address_1":"Flat 6","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3238","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:05","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:05 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:06 (carly)<\/b>Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61513","ticket_flag":"0","ticket_reference":"HDT62598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3239","cs_address_1":"Flat 7","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3239","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:07","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:07 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:09 (carly)<\/b>Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:58 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61514","ticket_flag":"0","ticket_reference":"HDT62599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3240","cs_address_1":"Flat 8 ","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3240","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:10","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:10 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:11 (carly)<\/b>Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 12:57 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:59 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61515","ticket_flag":"0","ticket_reference":"HDT62600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"654","cs_address_1":"Flat 1","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_title":" Washing Machine-Pump error E06","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:42","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:42 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:44 (carly)<\/b>Please use keys for access.<\/p>

19\/12\/2025 15:28 (roy)<\/b>Unblocked pumpTestedAll ok <\/p>

19\/12\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Please use keys for access.<\/p>

19\/12\/2025 (roy)Unblocked pumpTestedAll ok <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Unblocked pump to washing machine and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61519","ticket_flag":"0","ticket_reference":"HDT62604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1155","cs_address_1":"Flat 1.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1155","ticket_title":"Leak from behind toilet - tenant home, if unable to repair isolate water to toilet ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 16:06","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 16:06 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 20:57 (roy)<\/b>Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 13:23 (jane)<\/b>Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 15:23 (jane)<\/b>Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 10:09 (jane)<\/b>Waiting on access for today from client <\/p>

06\/01\/2026 15:17 (jane)<\/b>Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 10:12 (jane)<\/b>Engineer is on site now <\/p>

07\/01\/2026 14:10 (roy)<\/b>Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 07:50 (michaelk)<\/b>Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>

08\/01\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (roy)Leak from overflowing toilet into the pan which is blocked.Isolated water supply to the toilet.Need side entry ball valve<\/p>

23\/12\/2025 (jane)Requested access for Wednesday 24th December between 11am and 12noon <\/p>

23\/12\/2025 (jane)Keys for access for Wednesday 24th December between 11am and 12noon<\/p>

06\/01\/2026 (jane)Waiting on access for today from client <\/p>

06\/01\/2026 (jane)Requesting access for Wednesday 7th January <\/p>

07\/01\/2026 (jane)Engineer is on site now <\/p>

07\/01\/2026 (roy)Explained side entry ball valve Unblocked toilet but leaked when flushedHad to remove the toilet and found the flush cone needed replacing Michael gave hand to replace and refix the toilet.ResiliconeAll ok<\/p>

08\/01\/2026 (michaelk)Installed new flush cone to wall hung toilet. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carefully removed the wall-hung toilet and found the flush cone needed replacing Replaced and reinstated the toilet. Re-silicone sealed on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61520","ticket_flag":"0","ticket_reference":"HDT62605","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2470","cs_address_1":"Flat 1","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_title":"No hot water:","ticket_contact":"3327","contact_first_name":"security ","contact_last_name":"CBRE","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/12\/25 21:37","ticket_invoice_total":null,"ticket_notes_combined":"

21\/12\/2025 21:37 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 09:02 (roy)<\/b>No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>

22\/12\/2025 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (roy)No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/12\/2025. No water to flats Checked tank and was full Found no power to the pump. Reset power and checked flat 1 All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61521","ticket_flag":"0","ticket_reference":"HDT62606","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"975","cs_address_1":"Flat 2.2","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_title":" Kitchen extractor hood ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/12\/25 09:50","ticket_invoice_total":null,"ticket_notes_combined":"

22\/12\/2025 09:50 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 09:51 (carly)<\/b>Access requested for Tuesday 23rd December.<\/p>

22\/12\/2025 13:09 (carly)<\/b>Tenant can provide access anytime on the morning of Tuesday 23rd December. Please buzz on the door.<\/p>

06\/01\/2026 06:55 (alan)<\/b>look at extractor hood making noise follow leak Bearing on motor appears to be damaged following leak recommend replacementQuote needed <\/p>

07\/01\/2026 07:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Access requested for Tuesday 23rd December.<\/p>

22\/12\/2025 (carly)Tenant can provide access anytime on the morning of Tuesday 23rd December. Please buzz on the door.<\/p>

06\/01\/2026 (alan)look at extractor hood making noise follow leak Bearing on motor appears to be damaged following leak recommend replacementQuote needed <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Inspection of extractor hood making noise follow leak Bearing on motor appears to be damaged following leak recommend replacement Quote to follow","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61522","ticket_flag":"0","ticket_reference":"HDT62607","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Street door not locking.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/12\/25 09:52","ticket_invoice_total":null,"ticket_notes_combined":"

22\/12\/2025 09:52 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 21:29 (roy)<\/b>Ease and adjusted door lock<\/p>

23\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (roy)Ease and adjusted door lock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/12\/2025.Eased and adjusted door lock","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61523","ticket_flag":"0","ticket_reference":"HDT62608","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 21-24 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"1759","cs_address_1":"Flat 2","cs_address_2":"21-24 Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"1759","ticket_title":"URGENT - Electric shower unit not working at Flat 2, third floor, 21a newport court. ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/12\/25 10:18","ticket_invoice_total":null,"ticket_notes_combined":"

22\/12\/2025 10:18 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 10:19 (carly)<\/b>Please access with keys.<\/p>

23\/12\/2025 07:03 (michaelk)<\/b>Attended site to investigate shower. Found that the microswitch for the second element wasn't operating. Lilian has asked me to replace the shower. I will arrange for Wednesday morning. 1hr labour 55<\/p>

24\/12\/2025 10:25 (michaelk)<\/b>Completed shower installation and left in full working order.<\/p>

24\/12\/2025 16:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Please access with keys.<\/p>

23\/12\/2025 (michaelk)Attended site to investigate shower. Found that the microswitch for the second element wasn't operating. Lilian has asked me to replace the shower. I will arrange for Wednesday morning. 1hr labour 55<\/p>

24\/12\/2025 (michaelk)Completed shower installation and left in full working order.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025. Attended site to investigate shower. Found that the microswitch for the second element wasn't operating. Lilian has asked me to replace the shower. I will arrange for Wednesday morning. Completed shower installation and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61524","ticket_flag":"0","ticket_reference":"HDT62609","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 6 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"876","cs_address_1":"Flat 2","cs_address_2":"6 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PG","ticket_client_site":"876","ticket_title":"Hot water not working","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/12\/25 10:21","ticket_invoice_total":null,"ticket_notes_combined":"

22\/12\/2025 10:21 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 10:22 (carly)<\/b>Please access with keys anytime.<\/p>

23\/12\/2025 07:06 (michaelk)<\/b>Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale. I have ordered replacement parts to rectify the issues. 2hrs labour 105<\/p>

23\/12\/2025 11:23 (jane)<\/b>Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale, have ordered replacement parts to rectify the issues - Email Sent<\/b><\/p>

30\/12\/2025 07:11 (michaelk)<\/b>Attended site to remove the water section from the boiler and to descale the domestic hot water plate heat exchanger. The plate was cleaned and all the seals and o-rings were replaced. The water did improve however the main heat exchanger was also showing signs of restricted flow causing high primary water temps. I have informed greg to monitor the situation with his tenants and report. 4hrs labour plus parts, total 258.96 ex vat.<\/p>

03\/01\/2026 18:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (carly)Please access with keys anytime.<\/p>

23\/12\/2025 (michaelk)Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale. I have ordered replacement parts to rectify the issues. 2hrs labour 105<\/p>

23\/12\/2025 (jane)Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale, have ordered replacement parts to rectify the issues<\/p>

30\/12\/2025 (michaelk)Attended site to remove the water section from the boiler and to descale the domestic hot water plate heat exchanger. The plate was cleaned and all the seals and o-rings were replaced. The water did improve however the main heat exchanger was also showing signs of restricted flow causing high primary water temps. I have informed greg to monitor the situation with his tenants and report. 4hrs labour plus parts, total 258.96 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025. Attended site to investigate reported hot water fault. Tested the hot water and found that the plate heat exchanger was overheating due to scale. I have ordered replacement parts to rectify the issues.Reattended site to remove the water section from the boiler and to descale the domestic hot water plate heat exchanger. The plate was cleaned and all the seals and o-rings were replaced. The water did improve however the main heat exchanger was also showing signs of restricted flow causing high primary water temps. I have informed greg to monitor the situation with his tenants and report","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61526","ticket_flag":"0","ticket_reference":"HDT62611","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1B 68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_id":"2836","cs_address_1":"Flat 1B","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_title":"No hot water- Try buzz on the door for access","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/12\/25 09:16","ticket_invoice_total":null,"ticket_notes_combined":"

23\/12\/2025 09:16 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 11:37 (roy)<\/b>Repressured boiler and resetAll ok<\/p>

23\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (roy)Repressured boiler and resetAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Re-pressured boiler and reset","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61528","ticket_flag":"0","ticket_reference":"HDT62613","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"924","cs_address_1":"Flat 1","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_title":"Not hot water - collect keys but knock first ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"23\/12\/25 10:02","ticket_invoice_total":null,"ticket_notes_combined":"

23\/12\/2025 10:02 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 06:34 (michaelk)<\/b>Attended site to inspect the reported hot water fault. Found the immersion thermostat faulty with the terminals burnt and the supply cable was very brittle. A replacement thermostat was collected and fitted and the supply cable was replaced with new heat resistant cable. The cylinder was then run and the temperature increased was observed. 3hrs labour plus parts, total 227.70 ex vat.<\/p>

24\/12\/2025 16:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (michaelk)Attended site to inspect the reported hot water fault. Found the immersion thermostat faulty with the terminals burnt and the supply cable was very brittle. A replacement thermostat was collected and fitted and the supply cable was replaced with new heat resistant cable. The cylinder was then run and the temperature increased was observed. 3hrs labour plus parts, total 227.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025. Attended site to inspect the reported hot water fault. Found the immersion thermostat faulty with the terminals burnt and the supply cable was very brittle. A replacement thermostat was collected and fitted and the supply cable was replaced with new heat resistant cable. The cylinder was then run and the temperature increased was observed. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61534","ticket_flag":"0","ticket_reference":"HDT62619","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"90-92 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EA","cs_id":"2370","cs_address_1":"90-92 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EA","ticket_client_site":"2370","ticket_title":"Deep Clean of basement floor","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/12\/25 15:47","ticket_invoice_total":null,"ticket_notes_combined":"

24\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 17:49 (roy)<\/b>Cleaned basement area.Used Jeyes Fluid to disenfect<\/p>

03\/01\/2026 17:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (roy)Cleaned basement area.Used Jeyes Fluid to disenfect<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025. Attended site and carried out a deep clean of the basement floors, following the clearance of blocked drains in the basement area. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61536","ticket_flag":"0","ticket_reference":"HDT62621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"Boiler issue:","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/12\/25 18:30","ticket_invoice_total":null,"ticket_notes_combined":"

24\/12\/2025 18:30 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 20:37 (roy)<\/b>Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>

03\/01\/2026 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (roy)Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025. Attended site to investigate the boiler not working. Found that the pressure had been increased and the gas valve to be in the off position. Rectified issues and tested. Left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61537","ticket_flag":"0","ticket_reference":"HDT62622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9a Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"105","cs_address_1":"9a Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_title":"Gas Leak","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:15","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:15 (System)<\/b>Ticket Created<\/p>

30\/12\/2025 07:05 (michaelk)<\/b>Attended site to follow up the cadent engineer for a reported gas leak. Tested the gas installation and found a 0.5mb drop on the supply to the boiler. Visually tested all exposed pipework and identified a leak beneath the boiler on a coupling. An aecv was cut into the pipework and the installation was re-tested, with no drop recorded. The boiler pipework was re-run and the installation was again tested with no drop recorded. The boiler and system was then tested reinstated. 4hrs labour plus parts, total 258.96 ex vat.<\/p>

03\/01\/2026 18:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/12\/2025 (michaelk)Attended site to follow up the cadent engineer for a reported gas leak. Tested the gas installation and found a 0.5mb drop on the supply to the boiler. Visually tested all exposed pipework and identified a leak beneath the boiler on a coupling. An aecv was cut into the pipework and the installation was re-tested, with no drop recorded. The boiler pipework was re-run and the installation was again tested with no drop recorded. The boiler and system was then tested reinstated. 4hrs labour plus parts, total 258.96 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025. Attended site to follow up the cadent engineer for a reported gas leak. Tested the gas installation and found a 0.5mb drop on the supply to the boiler. Visually tested all exposed pipework and identified a leak beneath the boiler on a coupling. An aecv was cut into the pipework and the installation was re-tested, with no drop recorded. The boiler pipework was re-run and the installation was again tested with no drop recorded. The boiler and system was then tested reinstated","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61538","ticket_flag":"0","ticket_reference":"HDT62623","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"107-115 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_id":"1721","cs_address_1":"107-115 Long Acre","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_title":"Attempted break in","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:25","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:25 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:27 (roy)<\/b>Refixed panic bar on staircase 2<\/p>

03\/01\/2026 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Refixed panic bar on staircase 2<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025. Attended site and refixed panic bar on staircase 2. Left all safe and secure.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61539","ticket_flag":"0","ticket_reference":"HDT62624","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_id":"763","cs_address_1":"13 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PS","ticket_client_site":"763","ticket_title":"Trace Water mains","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:27","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:27 (System)<\/b>Ticket Created<\/p>

30\/12\/2025 09:43 (roy)<\/b>Traced water meter in street and tenant knows which pot is his meter\/stop cock<\/p>

03\/01\/2026 18:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/12\/2025 (roy)Traced water meter in street and tenant knows which pot is his meter\/stop cock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025. Attended site and traced the water meter in the street and informed the tenant which is the correct meter\/stop cock","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61540","ticket_flag":"0","ticket_reference":"HDT62625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"925","cs_address_1":"Flat 2","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_title":"Faulty Fridge","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:26 (roy)<\/b>Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 09:37 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

07\/01\/2026 09:28 (jane)<\/b>Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 10:57 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

12\/01\/2026 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

07\/01\/2026 (jane)Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Fridge\/freezer was fixed; Door was refitted and unit left in working condition.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61541","ticket_flag":"0","ticket_reference":"HDT62626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"591","cs_address_1":"76 Shaftesbury Avenue","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_title":"Major Leak into Restaurant ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/01\/26 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

01\/01\/2026 11:35 (System)<\/b>Ticket Created<\/p>

01\/01\/2026 12:42 (roy)<\/b>Cresco on site.Big leak in basement going over the electrics. Needed to turn power off but diners eating.Unable to turn water supply off so had to tie black bags around leak.Cresco wouldn't go into room until power was off.Once diners removed, power off. Cresco repaired pipe which took ages.Managed to get most of power back on.NTR to check board and power<\/p>

03\/01\/2026 10:05 (roy)<\/b>Returned and all okPossible fault with compressor for walk in fridge but restaurant need to call out fridge engineer <\/p>

03\/01\/2026 17:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/01\/2026 (roy)Cresco on site.Big leak in basement going over the electrics. Needed to turn power off but diners eating.Unable to turn water supply off so had to tie black bags around leak.Cresco wouldn't go into room until power was off.Once diners removed, power off. Cresco repaired pipe which took ages.Managed to get most of power back on.NTR to check board and power<\/p>

03\/01\/2026 (roy)Returned and all okPossible fault with compressor for walk in fridge but restaurant need to call out fridge engineer <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/01\/2026. Attended site to investigate a major leak in the basement going over the main distribution board.Metcor on site dealing with the burst pipe. Required to turn the power off however the restaurant was full. Unable to turn water supply off. Therefore applied a temporary measure to ensure the water was diverted away from the main distribution box. Metcor refused to enter into the room until power was safely isolated. Waited on site until the restaurant was empty, then carried out the safe isolation of the electric supply in order to grant Metcor safe working practice. Metcor carried out all the necessary repairs to the defective pipe work in question which was a time consuming process. Re-instated most of the power. NTR to check board and power.Returned and found to be all ok, possible fault with compressor that supplies the walk in fridge, restaurant owner to call out fridge engineer.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61542","ticket_flag":"0","ticket_reference":"HDT62627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 76 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"2654","cs_address_1":"Flat 2.2","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2654","ticket_title":"Heating issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/01\/26 11:39","ticket_invoice_total":null,"ticket_notes_combined":"

01\/01\/2026 11:39 (System)<\/b>Ticket Created<\/p>

01\/01\/2026 12:44 (roy)<\/b>Related batteries in heat controller<\/p>

03\/01\/2026 17:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/01\/2026 (roy)Related batteries in heat controller<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/01\/2026. Attended site and traced cause of no heating, found to be controller. Supplied and installed new batteries and left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61543","ticket_flag":"0","ticket_reference":"HDT62628","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"6 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"715","cs_address_1":"6 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"715","ticket_title":"Bathroom Lock Brocken","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/01\/26 11:42","ticket_invoice_total":null,"ticket_notes_combined":"

01\/01\/2026 11:42 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 09:55 (roy)<\/b>Refixed bolt<\/p>

03\/01\/2026 16:30 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Refixed bolt<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/01\/2026. Attended site and refixed bathroom door lock. Left all safe and secure.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61544","ticket_flag":"0","ticket_reference":"HDT62629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"No heating:","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/01\/26 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

02\/01\/2026 09:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2026 10:23 (roy)<\/b>Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>

03\/01\/2026 17:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/01\/2026 (roy)Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/01\/2026. Attended site to investigate the heating not working. Found that the heating return valves had been turned off. Reinstated supply and tested. Left all operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61545","ticket_flag":"0","ticket_reference":"HDT62630","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"651","cs_address_1":"12 Little Newport Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"651","ticket_title":"Faulty Front door Lock","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/01\/26 12:16","ticket_invoice_total":null,"ticket_notes_combined":"

02\/01\/2026 12:16 (System)<\/b>Ticket Created<\/p>

02\/01\/2026 13:27 (roy)<\/b>Broken lock.Unable to obtain new one but door has 2nd deadlock.All tenants told that 2nd lock must be used.<\/p>

02\/01\/2026 13:28 (roy)<\/b>Returned with lock and replacedAll ok<\/p>

03\/01\/2026 17:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/01\/2026 (roy)Broken lock.Unable to obtain new one but door has 2nd deadlock.All tenants told that 2nd lock must be used.<\/p>

02\/01\/2026 (roy)Returned with lock and replacedAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/01\/2026. Attended site to find the lock was broken, unable to obtain new one but door has 2nd deadlock. All tenants told that 2nd lock must be used.Returned with lock and replaced. Left all ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61546","ticket_flag":"0","ticket_reference":"HDT62631","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"576","cs_address_1":"Flat 3","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"576","ticket_title":"Leak into Kitchen","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/01\/26 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

03\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:17 (roy)<\/b>Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 13:52 (roy)<\/b>Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>

14\/01\/2026 13:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Tenant had used snake to try and unblock the toilet.Bottom of pan damagedCleared blockage but leak still leaked when shower or toilet was usedRemoved top of cistern and very wet. Not sure if flexi pipe is damaged or not but couldn't see anythingShower rail spraying everywhere and needs newLocked door and NTR<\/p>

05\/01\/2026 (roy)Returned and checked toiletAll okLeak appears to be from the faulty showerNeeds replacing Michael to get new<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.Emergency call-out Leak into Kitchen, returned and checked toilet All ok Leak appears to be from the faulty shower. quotation to follow for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61547","ticket_flag":"0","ticket_reference":"HDT62632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"394","cs_address_1":"Flat 1","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_title":"Front door lock","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/01\/26 15:26","ticket_invoice_total":null,"ticket_notes_combined":"

03\/01\/2026 15:26 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:13 (roy)<\/b>Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 11:26 (jane)<\/b>Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January <\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January - Email Sent<\/b><\/p>

09\/01\/2026 11:37 (jane)<\/b>Access confirmed for today to collect keys <\/p>

09\/01\/2026 15:57 (roy)<\/b>Fitted yale night latch <\/p>

09\/01\/2026 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 (jane)Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January <\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January<\/p>

09\/01\/2026 (jane)Access confirmed for today to collect keys <\/p>

09\/01\/2026 (roy)Fitted yale night latch <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Supplied and fitted new yale night latch to door, commissioned and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61550","ticket_flag":"0","ticket_reference":"HDT62635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"213","cs_address_1":"Flat 2.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_title":"Living room radiator not heating","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 08:34","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 08:34 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 08:35 (jane)<\/b>Tenant has requested access for this afternoon <\/p>

08\/01\/2026 07:49 (michaelk)<\/b>This was completed on job 62473. <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Tenant has requested access for this afternoon <\/p>

08\/01\/2026 (michaelk)This was completed on job 62473. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.This was completed on job 62473.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61551","ticket_flag":"0","ticket_reference":"HDT62636","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"To attend to broken door lock","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 08:49","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 08:49 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 13:53 (roy)<\/b>Replaced lock<\/p>

06\/01\/2026 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (roy)Replaced lock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.Removed existing and supplied and fitted new night-latch leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61552","ticket_flag":"0","ticket_reference":"HDT62637","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 62 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"654","cs_address_1":"Flat 1","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6LS","ticket_client_site":"654","ticket_title":"4th Floor Flat 1, 62 Shaftesbury - No heating - arrange for an engineer to attend with keys if no one is in.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 09:02","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 09:02 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 08:14 (michaelk)<\/b>Attended site to investigate reported heating issues in all areas. I checked each controller which was showing a demand but with a low temperature reading. The boiler was working correctly so the manifold was accessed through the kitchen cupboards. All the zones were actuated, however the zone valves were found stuck closed on all circuits. The valves were opened and left operational but I will provide a quote to replace the valves. 3hrs labour 155<\/p>

06\/01\/2026 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (michaelk)Attended site to investigate reported heating issues in all areas. I checked each controller which was showing a demand but with a low temperature reading. The boiler was working correctly so the manifold was accessed through the kitchen cupboards. All the zones were actuated, however the zone valves were found stuck closed on all circuits. The valves were opened and left operational but I will provide a quote to replace the valves. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.Attended site to investigate reported heating issues in all areas, we checked each controller which was showing a demand but with a low temperature reading. The boiler was working correctly so the manifold was accessed through the kitchen cupboards. All the zones were actuated, however the zone valves were found stuck closed on all circuits. The valves were opened and left operational but we will provide a quote to replace the valves","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61553","ticket_flag":"0","ticket_reference":"HDT62638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1138","cs_address_1":"Flat 6","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_title":"Boiler not working & no hot water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 09:31","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 09:31 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:34 (jane)<\/b>Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 05:44 (michaelk)<\/b>Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>

09\/01\/2026 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 (michaelk)Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61554","ticket_flag":"0","ticket_reference":"HDT62639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1191","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_title":"Intercom in flat not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:50 (jane)<\/b>Waiting on a date from PK Electrics<\/p>

12\/01\/2026 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Waiting on a date from PK Electrics<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/01\/2026.Intercom engineer attended and found a faulty camera unit on the main entrance panel, replaced the camera and tested on completion leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"PK Electrics","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61579","ticket_flag":"0","ticket_reference":"HDT62664","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"No heating","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 11:37","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 11:37 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 08:09 (michaelk)<\/b>Attended site to instruct the tenant on how to use the heating controls. The boiler has a mechanical clock only with no office thermostat. Note; i will quote to install a wireless programmable thermostat. 1hr labour 55<\/p>

06\/01\/2026 11:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (michaelk)Attended site to instruct the tenant on how to use the heating controls. The boiler has a mechanical clock only with no office thermostat. Note; i will quote to install a wireless programmable thermostat. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.Attended site to instruct the tenant on how to use the heating controls. The boiler has a mechanical clock only with no office thermostat. Note; we will quote to install a wireless programmable thermostat","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61596","ticket_flag":"0","ticket_reference":"HDT62681","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 7 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"67","cs_address_1":"Flat 7","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_title":"To replace the faulty smoke alarm in the hallway","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 17:21","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 17:21 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 08:29 (alan)<\/b>Replace smoke alarm in flat hallway<\/p>

08\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (alan)Replace smoke alarm in flat hallway<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Replaced smoke alarm in flat hallway, tested and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61599","ticket_flag":"0","ticket_reference":"HDT62684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":"Hot water issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 09:19","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 09:19 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:21 (jane)<\/b>Service kit for the plate heat exchanger on order <\/p>

13\/01\/2026 08:36 (michaelk)<\/b>Completed the stripping down of the boiler to clean the plate heat exchanger. The boiler was tested on completion and left in full working order. 3hrs labour plus parts, total 189.76 ex vat.<\/p>

13\/01\/2026 11:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Service kit for the plate heat exchanger on order <\/p>

13\/01\/2026 (michaelk)Completed the stripping down of the boiler to clean the plate heat exchanger. The boiler was tested on completion and left in full working order. 3hrs labour plus parts, total 189.76 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Completed the stripping down of the boiler to clean the plate heat exchanger. The boiler was tested on completion and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61600","ticket_flag":"0","ticket_reference":"HDT62685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1281","cs_address_1":"Flat 3.2","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_title":"Leak from sink ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 09:53","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 09:53 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:54 (jane)<\/b>Requested access for this afternoon <\/p>

06\/01\/2026 15:32 (jane)<\/b>Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 10:43 (jane)<\/b>Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 13:03 (travis)<\/b>Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 15:56 (roy)<\/b>Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>

09\/01\/2026 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

06\/01\/2026 (jane)Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 (jane)Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 (travis)Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 (roy)Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Checked sink and found only the tap spraying everywhere. Cleaned filter but noticed water on the floor. Toilet leaking We removed back to wall pan and replaced flush cone, reinstated toilet once repaired and re-siliconed toilet and top ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61601","ticket_flag":"0","ticket_reference":"HDT62686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2935","cs_address_1":"Flat 2","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_title":"Leaking toilet ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 10:11","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 10:11 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 11:02 (jane)<\/b>Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 11:34 (jane)<\/b>Tenant home on Monday afternoon 12th January for access <\/p>

14\/01\/2026 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 (jane)Tenant home on Monday afternoon 12th January for access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.To provide a quote for a toilet replacement","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61602","ticket_flag":"0","ticket_reference":"HDT62687","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To install electric socket to the bin store for new fly unit","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 10:30","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 10:30 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 08:01 (alan)<\/b>Install new socket in bin room <\/p>

12\/01\/2026 15:28 (jane)<\/b>Re-attending Tuesday 13th January <\/p>

14\/01\/2026 09:28 (alan)<\/b>Install socket <\/p>

14\/01\/2026 09:29 (alan)<\/b>Complete job <\/p>

14\/01\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (alan)Install new socket in bin room <\/p>

12\/01\/2026 (jane)Re-attending Tuesday 13th January <\/p>

14\/01\/2026 (alan)Install socket <\/p>

14\/01\/2026 (alan)Complete job <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Supplied and installed new electric socket to the bin store for new fly unit, commissioned and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61603","ticket_flag":"0","ticket_reference":"HDT62688","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To carry out Handyman Services on Wednesday 7th and Thursday 8th January 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 10:42","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 10:42 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026. Wednesday 7th and Thursday 8th January 2026 Handyman Services completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61604","ticket_flag":"0","ticket_reference":"HDT62689","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2 and 2a Gerrard Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PS","cs_id":"3242","cs_address_1":"2 and 2a Gerrard Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5PS","ticket_client_site":"3242","ticket_title":"To carry out EICR testing ","ticket_contact":"3665","contact_first_name":"Shannon","contact_last_name":"Mulgrew","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 11:33","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 11:33 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 11:34 (jane)<\/b>Inspection being carried out on Wednesday 7th January 2026<\/p>

12\/01\/2026 08:00 (alan)<\/b>Electrical inspection <\/p>

12\/01\/2026 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Inspection being carried out on Wednesday 7th January 2026<\/p>

12\/01\/2026 (alan)Electrical inspection <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.EICR electrical inspection completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61606","ticket_flag":"0","ticket_reference":"HDT62691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"3092","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_title":"Dishwasher not working ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 13:30","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 13:30 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:56 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Drain pump unblocked to dishwasher, unit left in working condition ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61607","ticket_flag":"0","ticket_reference":"HDT62692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 1 Horse and Dolphin Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"3103","cs_address_1":"Flat 4, 1 Horse and Dolphin Yard","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3103","ticket_title":"Dishwasher not working ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 13:34","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 13:34 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:55 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Drain filter and spray arms unblocked to dishwasher, unit left in working condition","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61608","ticket_flag":"0","ticket_reference":"HDT62693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"304","cs_address_1":"Flat 2","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_title":"List of works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 14:04","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 14:04 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:05 (jane)<\/b>For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 13:04 (jack)<\/b>230<\/p>

09\/01\/2026 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 (jack)230<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carried out redecoration of walls in bedroom and temporary repaired wood panelling ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61610","ticket_flag":"0","ticket_reference":"HDT62695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1524","cs_address_1":"Flat 5","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_title":"Heating issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 14:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 14:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:28 (jane)<\/b>Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 15:20 (jane)<\/b>Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>

08\/01\/2026 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 (jane)Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 (michaelk)Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61612","ticket_flag":"0","ticket_reference":"HDT62697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"950","cs_address_1":"Flat 4","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_title":"Toilet keeps running","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 15:50","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 15:50 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:51 (jane)<\/b>Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 16:14 (jane)<\/b>Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 18:19 (roy)<\/b>Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>

08\/01\/2026 08:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 (jane)Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 (roy)Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Syphon and ball valve sticking to toiletEased and adjusted and cleaned","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61614","ticket_flag":"0","ticket_reference":"HDT62699","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"119","cs_address_1":"Flat 4","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"119","ticket_title":"Boiler not working ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:10","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:10 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:11 (jane)<\/b>Requested access for this afternoon <\/p>

07\/01\/2026 10:33 (roy)<\/b>Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 14:06 (roy)<\/b>Removed heads, freed pins All ok<\/p>

07\/01\/2026 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

07\/01\/2026 (roy)Managed to get boiler up and running and flow and return pipes are nice and hot but radiators are notUnable to remove rad heads as locking nut needs Allen keyNTR as too late, 6pm and had to leave<\/p>

07\/01\/2026 (roy)Removed heads, freed pins All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Overhauled rad valves and bled through and fired up boiler leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61615","ticket_flag":"0","ticket_reference":"HDT62700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 Goodwins Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"541","cs_address_1":"13 Goodwins Court","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_title":"To look at the front door, it doesn't close properly","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:18 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 10:34 (roy)<\/b>Ease and adjusted door closureAll ok<\/p>

07\/01\/2026 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ease and adjusted door closureAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Eased and adjusted door closure All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61617","ticket_flag":"0","ticket_reference":"HDT62702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1B 68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_id":"2836","cs_address_1":"Flat 1B","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_title":"Problem with heating ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:31 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:32 (jane)<\/b>Attending after 1pm on Wednesday 7th January <\/p>

07\/01\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Attending after 1pm on Wednesday 7th January <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Visit cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61618","ticket_flag":"0","ticket_reference":"HDT62703","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_id":"543","cs_address_1":"Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"543","ticket_title":"Removal of this bike from Rupert Court and dispose via bins in South Service Yard. Take photos prior to removal","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 09:24","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 09:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 10:27 (travis)<\/b>Bike removal from above address,Stored in South service yard<\/p>

07\/01\/2026 11:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Bike removal from above address,Stored in South service yard<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Bike removal from above address, Stored in South service yard","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61619","ticket_flag":"0","ticket_reference":"HDT62704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"343","cs_address_1":"34a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_title":"Main door issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:01 (travis)<\/b>Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>

07\/01\/2026 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Removal, repair and replacement of main door fire exit paddle. Tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61621","ticket_flag":"0","ticket_reference":"HDT62706","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2935","cs_address_1":"Flat 2","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_title":"MDR\/JH\/17363 - To carry out re-board of bathroom walls ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/01\/26 11:02","ticket_invoice_total":null,"ticket_notes_combined":"

09\/01\/2026 13:05 (jack)<\/b>370<\/p>

09\/01\/2026 13:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jack)370<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.MDR\/JH\/17363 - Carried out re-board of bathroom walls completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61622","ticket_flag":"0","ticket_reference":"HDT62707","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1105","cs_address_1":"Flat 1 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_title":"Toilet pan water kept running - tenant has isolated the water to the pan ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 11:25","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 11:25 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:25 (jane)<\/b>Requested access for Friday 9th January mid morning <\/p>

07\/01\/2026 11:43 (jane)<\/b>Confirmed for Friday 9th January mid morning - tenant to provide access <\/p>

07\/01\/2026 15:15 (roy)<\/b>Replaced faulty ball valveEase and adjusted shower control<\/p>

07\/01\/2026 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Requested access for Friday 9th January mid morning <\/p>

07\/01\/2026 (jane)Confirmed for Friday 9th January mid morning - tenant to provide access <\/p>

07\/01\/2026 (roy)Replaced faulty ball valveEase and adjusted shower control<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Replaced faulty ball valve to toilet cistern Eased and adjusted shower control","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61623","ticket_flag":"0","ticket_reference":"HDT62708","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"Internal post box 4 - collapsed ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/01\/26 13:13","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 13:13 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 14:07 (roy)<\/b>Refixed boxAll ok<\/p>

07\/01\/2026 15:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Refixed boxAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Repaired internal post box ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61624","ticket_flag":"0","ticket_reference":"HDT62709","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2132","cs_address_1":"Flat 6 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_title":"Fused tripped ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 13:19","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 13:19 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 08:33 (alan)<\/b>Replace faulty switch to kitchen under cupboard light <\/p>

08\/01\/2026 13:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (alan)Replace faulty switch to kitchen under cupboard light <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Replaced faulty switch to kitchen under cupboard light leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61625","ticket_flag":"0","ticket_reference":"HDT62710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"Hot water was very minimal in the apartment.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:37 (jane)<\/b>Attending today -Code: 6842<\/p>

08\/01\/2026 08:15 (michaelk)<\/b>Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Attending today -Code: 6842<\/p>

08\/01\/2026 (michaelk)Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61626","ticket_flag":"0","ticket_reference":"HDT62711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"Smoke Alarm testing and issue report - For morning of 9th January 2026 - collect keys for access ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 14:33","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 14:33 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 08:27 (alan)<\/b>Smoke alarm test<\/p>

09\/01\/2026 09:34 (jane)<\/b>(Ticket Closed)<\/p>

13\/01\/2026 08:31 (alan)<\/b>1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_full_notes_text":"

09\/01\/2026 (alan)Smoke alarm test<\/p>

13\/01\/2026 (alan)1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Alarm test and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61628","ticket_flag":"0","ticket_reference":"HDT62713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak into Bancone restaurant ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 18:18 (roy)<\/b>Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>

09\/01\/2026 07:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Ongoing leak Flat 1 is above the leak area. Ran shower for 20 mins, flushed toilet, ran hand basin, ran kitchen sink, ran washing Machine.....no leak down in Bancone Visited flat 4 and did the same as flat 1 but still no leak. I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner. Is this leak coming from flat 2 or 3. Access required, reported back findings","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61629","ticket_flag":"0","ticket_reference":"HDT62714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1554","cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"Washing machine not working - It is showing an error F01","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/01\/26 16:24","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 16:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

09\/01\/2026 13:44 (jane)<\/b>To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 15:05 (roy)<\/b>With Repair AidReport to follow<\/p>

13\/01\/2026 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

09\/01\/2026 (jane)To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 (roy)With Repair AidReport to follow<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.The engineer found that PCB Main and PCB Display have failed and need to be replaced, quotation to follow for repair or replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61630","ticket_flag":"0","ticket_reference":"HDT62715","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9a Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"105","cs_address_1":"9a Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"105","ticket_title":"To check radiators ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 16:30","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 16:30 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:30 (jane)<\/b>Attending on Thursday 8th January 2026 when carrying out the gas inspection <\/p>

09\/01\/2026 11:28 (michaelk)<\/b>Attended flat to investigate radiators. Found trv's stuck on 2 x radiators, released and exercised leaving in full working order. 1hr labour 55<\/p>

09\/01\/2026 16:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Attending on Thursday 8th January 2026 when carrying out the gas inspection <\/p>

09\/01\/2026 (michaelk)Attended flat to investigate radiators. Found trv's stuck on 2 x radiators, released and exercised leaving in full working order. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended flat to investigate radiators. Found trv's stuck on 2 x radiators, released and exercised leaving in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61631","ticket_flag":"0","ticket_reference":"HDT62716","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"82","cs_address_1":"68 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"82","ticket_title":"1 lightbulb out in common parts ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 16:39","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 16:39 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:59 (alan)<\/b>Replace blown lamp in common parts <\/p>

12\/01\/2026 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (alan)Replace blown lamp in common parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Replaced blown lamp in common parts","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61632","ticket_flag":"0","ticket_reference":"HDT62717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"64","cs_address_1":"Flat 2","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_title":"The tenant is constantly having to either reset or switch the water to on, manually and just wants it to be on constantly.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 10:40 (jane)<\/b>Requested access for Monday afternoon 12th January 2026<\/p>

08\/01\/2026 10:50 (jane)<\/b>Confirmed for Monday afternoon 12th January - tenant home <\/p>

13\/01\/2026 08:49 (michaelk)<\/b>Attended site to liase with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order. 2hrs labour 105<\/p>

13\/01\/2026 10:17 (jane)<\/b>Attended site to liaise with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order - Email Sent<\/b><\/p>

15\/01\/2026 11:08 (jane)<\/b>(Ticket Closed)<\/p>

15\/01\/2026 11:40 (jane)<\/b>(Ticket Re-Opened)<\/p>

15\/01\/2026 11:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Requested access for Monday afternoon 12th January 2026<\/p>

08\/01\/2026 (jane)Confirmed for Monday afternoon 12th January - tenant home <\/p>

13\/01\/2026 (michaelk)Attended site to liase with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order. 2hrs labour 105<\/p>

13\/01\/2026 (jane)Attended site to liaise with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes have been ordered. The boiler was left running whilst parts are on order<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026Attended site to liaise with the tenant and to check the boiler status. The tenant has been switching the preheat on and off but also described resetting a fault. The fault history was checked and showed an ignition code. Replacement probe and electrodes need to be replaced, quotation to follow. The boiler was left running ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61633","ticket_flag":"0","ticket_reference":"HDT62718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"42","cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"No hot water or heating","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 10:41 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 05:42 (michaelk)<\/b>Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>

09\/01\/2026 08:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (michaelk)Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61636","ticket_flag":"0","ticket_reference":"HDT62721","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"2171","cs_address_1":"Flat 4.1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2171","ticket_title":"Leak into Flat 3.1 from Flat 4.1 - 52 Shaftesbury - internal gutter","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 11:30 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 11:31 (jane)<\/b>Marcos will assist access. at 11am on Friday 9th January 2026<\/p>

09\/01\/2026 12:50 (travis)<\/b>Attended above property and confirmed rainwater leak to ceiling in 3.1,Opened up all access points to gullies in 4.1 and found a cast iron rainwater pipe near the problem area.Suspect a fracture to pipe or a possible leak at the joint which is not possible to reach from inspection hatch.This pipe has a rodding eye which is a good point to enter for a camera survey to determine the problem.A drainage company would be required at this point .<\/p>

09\/01\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Marcos will assist access. at 11am on Friday 9th January 2026<\/p>

09\/01\/2026 (travis)Attended above property and confirmed rainwater leak to ceiling in 3.1,Opened up all access points to gullies in 4.1 and found a cast iron rainwater pipe near the problem area.Suspect a fracture to pipe or a possible leak at the joint which is not possible to reach from inspection hatch.This pipe has a rodding eye which is a good point to enter for a camera survey to determine the problem.A drainage company would be required at this point .<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Attended above property and confirmed rainwater leak to ceiling in 3.1, Opened up all access points to gullies in 4.1 and found a cast iron rainwater pipe near the problem area. Suspect a fracture to pipe or a possible leak at the joint which is not possible to reach from inspection hatch. This pipe has a rodding eye which is a good point to enter for a camera survey to determine the problem. A drainage company would be required at this point .","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61638","ticket_flag":"0","ticket_reference":"HDT62723","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"No hot water to first floor communal toilets ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 11:56 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 05:35 (michaelk)<\/b>Attended site to investigate the hot water to the first floor toilets. Found a water heater located behind a tiled access panel. The heater had tripped out on high temperature, which was reset. The water heater may require replacing due to scale build up. We will need to monitor the situation. 2hrs labour 105<\/p>

09\/01\/2026 08:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (michaelk)Attended site to investigate the hot water to the first floor toilets. Found a water heater located behind a tiled access panel. The heater had tripped out on high temperature, which was reset. The water heater may require replacing due to scale build up. We will need to monitor the situation. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended site to investigate the hot water to the first floor toilets. Found a water heater located behind a tiled access panel. The heater had tripped out on high temperature, which was reset. The water heater may require replacing due to scale build up. We will need to monitor the situation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61641","ticket_flag":"0","ticket_reference":"HDT62726","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"24 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_id":"1162","cs_address_1":"24 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6QJ","ticket_client_site":"1162","ticket_title":"Fire stopping works ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 14:13","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 14:13 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:39 (jane)<\/b>Common parts access <\/p>

14\/01\/2026 10:24 (travis)<\/b>H&S Works,Filled around all penetrations in electrical cupboard (wires ect),Using fire rated sealant to prevent fire\/ smoke travel.<\/p>

14\/01\/2026 11:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Common parts access <\/p>

14\/01\/2026 (travis)H&S Works,Filled around all penetrations in electrical cupboard (wires ect),Using fire rated sealant to prevent fire\/ smoke travel.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Health and Safety works completed, Filled around all penetrations in electrical cupboard (wires etc), Using fire rated sealant to prevent fire\/ smoke travel.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61642","ticket_flag":"0","ticket_reference":"HDT62727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"Front door is very hard to open with the master key. They key will not turn properly. ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 14:40 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 15:36 (travis)<\/b>Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>

08\/01\/2026 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (travis)Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended with keys and found lock to be binding . Managed to open door and removed lock barrel and found lock spindle to have been bent out of position. Brought spindle back into position and lubricated, refitted lock and tested. All in good working condition on exit from address.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61644","ticket_flag":"0","ticket_reference":"HDT62729","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Main door closer & locks. The tenant reported it is not closing properly.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/01\/26 08:57","ticket_invoice_total":null,"ticket_notes_combined":"

09\/01\/2026 08:57 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:24 (travis)<\/b>Attended and found overhead door closer cover to have been dislodged and door not closing positively,Removed cover and repaired back into shape and refitted using new screws.Adjusted closing speed and lubricated all moving parts to door ,hinges,locks ect.Tested and all working correctly.<\/p>

09\/01\/2026 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (travis)Attended and found overhead door closer cover to have been dislodged and door not closing positively,Removed cover and repaired back into shape and refitted using new screws.Adjusted closing speed and lubricated all moving parts to door ,hinges,locks ect.Tested and all working correctly.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Attended and found overhead door closer cover to have been dislodged and door not closing positively, Removed cover and repaired back into shape and refitted using new screws. Adjusted closing speed and lubricated all moving parts to door ,hinges ,locks etc. Tested and all working correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61645","ticket_flag":"0","ticket_reference":"HDT62730","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"The lock has been broken again at 36 Gerrard Street, could someone attend and make a repair please","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/01\/26 09:04","ticket_invoice_total":null,"ticket_notes_combined":"

09\/01\/2026 09:04 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:28 (travis)<\/b>Attended and found the night latch to be hanging off the door due to door having been attempted to be forced open,Removed latch,repaired , lubricated and refitted.Lubricated all moving parts to door and tested.<\/p>

09\/01\/2026 16:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (travis)Attended and found the night latch to be hanging off the door due to door having been attempted to be forced open,Removed latch,repaired , lubricated and refitted.Lubricated all moving parts to door and tested.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Attended and found the night latch to be hanging off the door due to door having been attempted to be forced open, Removed latch, repaired , lubricated and refitted. Lubricated all moving parts to door and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61647","ticket_flag":"0","ticket_reference":"HDT62732","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"3rd floor disabled sink (left side) blocked","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/01\/26 13:08","ticket_invoice_total":null,"ticket_notes_combined":"

09\/01\/2026 13:08 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 07:56 (roy)<\/b>Unblock hand basin, 3rd floorAll ok<\/p>

12\/01\/2026 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (roy)Unblock hand basin, 3rd floorAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Unblocked hand basin, 3rd floor ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61650","ticket_flag":"0","ticket_reference":"HDT62735","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"931","cs_address_1":"Flat A","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_title":"List of works.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 09:27","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 09:27 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:32 (carly)<\/b>Access requested Tuesday 13th January at 9am.<\/p>

12\/01\/2026 10:42 (carly)<\/b>Access confirmed for Tuesday 13th January. Tenant will be home.<\/p>

13\/01\/2026 12:29 (roy)<\/b>Fridge closing okShower ok Power fault to extractor fan, ok Quote for redecs.Window not rotten but needs painting<\/p>

13\/01\/2026 14:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Tuesday 13th January at 9am.<\/p>

12\/01\/2026 (carly)Access confirmed for Tuesday 13th January. Tenant will be home.<\/p>

13\/01\/2026 (roy)Fridge closing okShower ok Power fault to extractor fan, ok Quote for redecs.Window not rotten but needs painting<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Fridge closing ok Shower ok Power fault to extractor fan, ok Quote for redecs to follow and repairs to window ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61651","ticket_flag":"0","ticket_reference":"HDT62736","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"1484","cs_address_1":"3rd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_title":"Tap not functioning properly.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 09:47","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 09:47 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 09:48 (carly)<\/b>Please access with keys.<\/p>

12\/01\/2026 15:07 (roy)<\/b>Ease and adjusted thermostat valveLeft working OK but new valve may be required<\/p>

12\/01\/2026 16:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Please access with keys.<\/p>

12\/01\/2026 (roy)Ease and adjusted thermostat valveLeft working OK but new valve may be required<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Ease and adjusted thermostat valve Left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61655","ticket_flag":"0","ticket_reference":"HDT62740","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_id":"1880","cs_address_1":"Flat 2","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1880","ticket_title":" Bathroom works.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 10:47","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 10:47 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:48 (carly)<\/b>Flat is vacant from 11am, please use keys any time between 11-3pm.<\/p>

13\/01\/2026 13:23 (travis)<\/b>Replaced mastic seals around shower tray,Replacement of threshold bar to bathroom floor (silver).<\/p>

13\/01\/2026 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Flat is vacant from 11am, please use keys any time between 11-3pm.<\/p>

13\/01\/2026 (travis)Replaced mastic seals around shower tray,Replacement of threshold bar to bathroom floor (silver).<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Replaced mastic seals around shower tray, Replacement of threshold bar to bathroom floor (silver).","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61656","ticket_flag":"0","ticket_reference":"HDT62741","ticket_client":"2116","client_name":"Bancone ","ticket_address_1":"8-10 LOWER JAMES STREET ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_id":"2826","cs_address_1":"8-10 LOWER JAMES STREET","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_title":"Urgent: GOLDEN SQUARE Water Leak ","ticket_contact":"3624","contact_first_name":"Letycja ","contact_last_name":"Ligman","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 10:59 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 14:18 (roy)<\/b>Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

12\/01\/2026 14:18 (roy)<\/b>Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

13\/01\/2026 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (roy)Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>

12\/01\/2026 (roy)Leak behind wall.2 inch pipe and looks like pipe is split.Plastic cover mounted onto timber.Need to calculate pipe split then cut access panel then cut and repair pipe.Would need to do job at 6am and may take up to 4 hrsIdeally would like Michael to be in attendance Quote is required <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Leak behind wall. 2 inch pipe and looks like pipe is split. Plastic cover mounted onto timber. Need to calculate pipe split then cut access panel then cut and repair pipe, quotation to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61657","ticket_flag":"0","ticket_reference":"HDT62742","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Front Door Issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 11:43","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 11:43 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 12:10 (carly)<\/b>Confirmed for Thursday 15th January.<\/p>

12\/01\/2026 16:14 (carly)<\/b>Ignore comments.<\/p>

13\/01\/2026 09:58 (travis)<\/b>Attended above property with keys and found main entrance door to be slamming when shutting,Adjusted door speed and latching speed to overhead door closer to allow door to close positively without slamming,Oiled ,hinges,latch ,overhead closer arm and lock barrel,Tested.<\/p>

13\/01\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Confirmed for Thursday 15th January.<\/p>

12\/01\/2026 (carly)Ignore comments.<\/p>

13\/01\/2026 (travis)Attended above property with keys and found main entrance door to be slamming when shutting,Adjusted door speed and latching speed to overhead door closer to allow door to close positively without slamming,Oiled ,hinges,latch ,overhead closer arm and lock barrel,Tested.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Attended above property with keys and found main entrance door to be slamming when shutting, Adjusted door speed and latching speed to overhead door closer to allow door to close positively without slamming, Oiled ,hinges, latch ,overhead closer arm and lock barrel, Tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61659","ticket_flag":"0","ticket_reference":"HDT62744","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"Guardrail inspection.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 11:50","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 11:50 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:51 (carly)<\/b>Access requested Thursday 15th January at 1pm.<\/p>

12\/01\/2026 12:08 (carly)<\/b>Confirmed for Thursday 15th January.<\/p>

14\/01\/2026 14:59 (travis)<\/b>Attended above property with keys,Gained access to rear first floor roof and handrail via window on stairwell.Found approximately eight meters of galvanized steel safety handrail around perimeter of roof,Good fixings to all five leg braces into top of brickwork walls and good fixings into building wall.No signs of any rust or deterioration.Standing at approximately 90 cm from roof height and having all joiners and fixings in place I would pass this safety handrail.<\/p>

14\/01\/2026 15:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 1pm.<\/p>

12\/01\/2026 (carly)Confirmed for Thursday 15th January.<\/p>

14\/01\/2026 (travis)Attended above property with keys,Gained access to rear first floor roof and handrail via window on stairwell.Found approximately eight meters of galvanized steel safety handrail around perimeter of roof,Good fixings to all five leg braces into top of brickwork walls and good fixings into building wall.No signs of any rust or deterioration.Standing at approximately 90 cm from roof height and having all joiners and fixings in place I would pass this safety handrail.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Attended above property with keys, Gained access to rear first floor roof and handrail via window on stairwell. Found approximately eight meters of galvanized steel safety handrail around perimeter of roof, Good fixings to all five leg braces into top of brickwork walls and good fixings into building wall. No signs of any rust or deterioration. Standing at approximately 90 cm from roof height and having all joiners and fixings in place I would pass this safety handrail","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61662","ticket_flag":"0","ticket_reference":"HDT62747","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"To investigate loss of power to front of second floor ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 14:50 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 08:22 (alan)<\/b>Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 08:22 (alan)<\/b>Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (alan)Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>

13\/01\/2026 (alan)Called out to investigate no power to sockets on 2nd front Tested thought and found fault leaked to be causing MCB in distribution board to trip Replace faulty lead test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Called out to investigate no power to sockets on 2nd front Tested though and found fault, leak to be causing MCB in distribution board to trip Replaced faulty lead, tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61663","ticket_flag":"0","ticket_reference":"HDT62748","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Replace broken socket to boardroom 3, first floor ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 14:52","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 14:52 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 08:34 (alan)<\/b>Replace damage socket by board room 3 <\/p>

13\/01\/2026 09:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (alan)Replace damage socket by board room 3 <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Replaced damage socket by board room 3 leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61665","ticket_flag":"0","ticket_reference":"HDT62750","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Wednesday 14th and Thursday 15th January 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 15:17","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 15:17 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 15:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Handyman Services for Wednesday 14th and Thursday 15th January 2026 completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61674","ticket_flag":"0","ticket_reference":"HDT62759","ticket_client":"1539","client_name":"Mr A McKenna","ticket_address_1":"308 Bankside Lofts 65 Hopton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE1 9JR","cs_id":"113","cs_address_1":"308 Bankside Lofts ","cs_address_2":"65 Hopton Street ","cs_town":"London","cs_postcode":"SE1 9JR","ticket_client_site":"113","ticket_title":"Water leaking from Kitchen Extractor Fan","ticket_contact":"2071","contact_first_name":"Anthony","contact_last_name":"McKenna","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 09:48","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 09:48 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 09:49 (carly)<\/b>Access requested for Tuesday 13th January 11am.<\/p>

13\/01\/2026 09:54 (carly)<\/b>Confirmed, awaiting access details.<\/p>

13\/01\/2026 10:10 (carly)<\/b>Tenant home for access.<\/p>

13\/01\/2026 17:15 (roy)<\/b>Leak under boilerTightened all compressionsAll seems okAwaiting part for boiler<\/p>

14\/01\/2026 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested for Tuesday 13th January 11am.<\/p>

13\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

13\/01\/2026 (carly)Tenant home for access.<\/p>

13\/01\/2026 (roy)Leak under boilerTightened all compressionsAll seems okAwaiting part for boiler<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Leak under boiler Tightened all compressions Awaiting part for boiler","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61675","ticket_flag":"0","ticket_reference":"HDT62760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"453","cs_address_1":"Flat 2","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_title":"Not Hot Water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 10:41 (carly)<\/b>Code: 4936 & use keys<\/p>

14\/01\/2026 05:59 (michaelk)<\/b>Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>

14\/01\/2026 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Code: 4936 & use keys<\/p>

14\/01\/2026 (michaelk)Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61676","ticket_flag":"0","ticket_reference":"HDT62761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"780","cs_address_1":"3rd Floor","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"780","ticket_title":"MDR\/JH\/17376 - To supply and install a new spy hole and door chain lock inside of the door ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"13\/01\/26 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 11:36 (carly)<\/b>Access requested Thursday 15th January between 1-2pm.<\/p>

13\/01\/2026 13:52 (travis)<\/b>Collection of materials.<\/p>

14\/01\/2026 15:32 (jane)<\/b>Confirmed for Thursday 15th January - collect keys but knock first <\/p>

15\/01\/2026 14:32 (travis)<\/b>Attended above property with keys,Drilled and fitted a security, door viewing lens and fitted a door chain to apartment door.<\/p>

15\/01\/2026 14:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Thursday 15th January between 1-2pm.<\/p>

13\/01\/2026 (travis)Collection of materials.<\/p>

14\/01\/2026 (jane)Confirmed for Thursday 15th January - collect keys but knock first <\/p>

15\/01\/2026 (travis)Attended above property with keys,Drilled and fitted a security, door viewing lens and fitted a door chain to apartment door.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.MDR\/JH\/17376 - Supplied and installed a new spy hole and door chain lock inside of the door as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61678","ticket_flag":"0","ticket_reference":"HDT62763","ticket_client":"2182","client_name":"Prosek","ticket_address_1":"14 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_id":"559","cs_address_1":"14 Upper St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_title":"Replace ceiling lights.","ticket_contact":"3669","contact_first_name":"Shaleen ","contact_last_name":"Hills","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 11:19","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 11:19 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 11:21 (carly)<\/b>Confirmed for Wednesday 14th January.<\/p>

14\/01\/2026 13:51 (alan)<\/b>Repair loose connection to light fitting in office <\/p>

14\/01\/2026 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Confirmed for Wednesday 14th January.<\/p>

14\/01\/2026 (alan)Repair loose connection to light fitting in office <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Repaired loose connection to light fitting in office","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61681","ticket_flag":"0","ticket_reference":"HDT62766","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1105","cs_address_1":"Flat 1 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_title":"Exeter Mansion - investigate leak - electrical Flat 1 & 3","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 12:43","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 12:43 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 12:43 (carly)<\/b>Please collect Flat 3 keys for access and Flat 1 tenant will provide access.<\/p>

13\/01\/2026 14:51 (roy)<\/b>Major problems Flat 5 shower was unblocked by drainage company which caused leak into flats 3 and 1Power offCleaned up water onfloor and when it stopped Lillian and myself went to flat 5 to check.Ran 2 showers and water began pouring into both flatsShut down water and cleaned up floor againPower has to stay offLillian calling back drainage guys but my guess is something is damaged under the floor and we may have to lift up floor.Awaiting further instructions <\/p>

14\/01\/2026 18:29 (roy)<\/b>Flat 1 power ok but 3 and 5 is now down to Metcor<\/p>

15\/01\/2026 10:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Please collect Flat 3 keys for access and Flat 1 tenant will provide access.<\/p>

13\/01\/2026 (roy)Major problems Flat 5 shower was unblocked by drainage company which caused leak into flats 3 and 1Power offCleaned up water onfloor and when it stopped Lillian and myself went to flat 5 to check.Ran 2 showers and water began pouring into both flatsShut down water and cleaned up floor againPower has to stay offLillian calling back drainage guys but my guess is something is damaged under the floor and we may have to lift up floor.Awaiting further instructions <\/p>

14\/01\/2026 (roy)Flat 1 power ok but 3 and 5 is now down to Metcor<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.Major problems Flat 5 shower was unblocked by drainage company which caused leak into flats 3 and 1 Power off Cleaned up water on floor and when it stopped client and myself went to flat 5 to check. Ran 2 showers and water began pouring into both flats Shut down water and cleaned up floor again Power has to stay off Meteor going in to cut a hole in the ceiling.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61684","ticket_flag":"0","ticket_reference":"HDT62769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1193","cs_address_1":"Flat 3","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_title":"Washing Machine not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 14:11","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 14:11 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

14\/01\/2026 10:12 (carly)<\/b>Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 10:18 (carly)<\/b>Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 13:34 (jane)<\/b>Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 17:46 (roy)<\/b>Drain machine, Unblocked filter.Tested all ok<\/p>

15\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

14\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 (carly)Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 (jane)Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 (roy)Drain machine, Unblocked filter.Tested all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Drained washing machine and unblocked filter, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61687","ticket_flag":"0","ticket_reference":"HDT62772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"215","cs_address_1":"38 William IV Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_title":"Front Door Broken","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 16:14","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 16:14 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 16:15 (jane)<\/b>Engineer attending today <\/p>

13\/01\/2026 17:13 (roy)<\/b>Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>

14\/01\/2026 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

13\/01\/2026 (roy)Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Tenant said unable to get key into lock. Overhauled lock and lubricated working parts. If problem continues then may have to replace the cylinder Tenant got access ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61691","ticket_flag":"0","ticket_reference":"HDT62776","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Unit 13 Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H","cs_id":"229","cs_address_1":"Unit 13","cs_address_2":"Central Cross ","cs_town":"London ","cs_postcode":"WC2H","ticket_client_site":"229","ticket_title":"Urgent: High Yaki, Damaged signage ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/01\/26 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

14\/01\/2026 11:36 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 12:59 (alan)<\/b>Disconnect damage blade sign and make safe electrics<\/p>

14\/01\/2026 14:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

14\/01\/2026 (alan)Disconnect damage blade sign and make safe electrics<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Disconnected damage blade sign and make safe electrics, quotation to follow for repair ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61706","ticket_flag":"0","ticket_reference":"HDT62791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"215","cs_address_1":"38 William IV Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_title":"The second meter cupboard at 38 William IV St wont open - If you able to access this, we would be very grateful if we could be sent a meter reading for flat 6 - FOR TODAY ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/01\/26 09:55","ticket_invoice_total":null,"ticket_notes_combined":"

15\/01\/2026 09:55 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:57 (travis)<\/b>Meter read,15687.<\/p>

15\/01\/2026 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Meter read,15687.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Opened cupboard and provided meter read 15687.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null}]}