{"draw":0,"recordsTotal":23472,"recordsFiltered":580,"data":[{"ticket_id":"59050","ticket_flag":"0","ticket_reference":"HDT60135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"2216","cs_address_1":"2nd Floor","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"2216","ticket_title":"Door lock to be changed at the vacant 2nd Floor Office, 72 Shaftesbury Avenue","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":"","ticket_created":"20\/02\/25 13:13","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2025 13:13 (System)<\/b>Ticket Created<\/p>

24\/02\/2025 09:40 (travis)<\/b>Collection of keys and attended above vacant office,Left site to source new night latch barrel,Returned and fitted \/tested.Disposed of old key , fitted x4 new keys to security set and returned keys to security office.<\/p>

24\/02\/2025 14:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025. Collection of keys and attended above vacant office, Left site to source new night latch barrel, Returned and fitted \/tested. Disposed of old key , fitted x4 new keys to security set and returned keys to security office.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"54145","ticket_flag":"0","ticket_reference":"HDT55226","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1811","cs_address_1":"Mercer Walk ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"1811","ticket_title":"MDR\/JH\/14965 - New double sealed steel manhole covers and frames ","ticket_contact":"3464","contact_first_name":"James ","contact_last_name":"Murphy","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/07\/23 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

21\/09\/2023 11:49 (michael)<\/b>Awaiting instruction dates from James (potentially end of October)<\/p>

19\/09\/2024 16:12 (michael)<\/b>(Placed On Hold) on hold until further notice.<\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2024.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":"0","invoice_value":null},{"ticket_id":"56663","ticket_flag":"0","ticket_reference":"HDT57748","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"14","cs_address_1":"Flat 2.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"14","ticket_title":"paint the washing machine cupboard ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/05\/24 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

15\/05\/2024 15:11 (System)<\/b>Ticket Created<\/p>

16\/05\/2024 12:03 (sandra)<\/b>requested access for Tuesday 21st <\/p>

16\/05\/2024 16:03 (sandra)<\/b>Wednesday 12 - 2pm with tenant <\/p>

24\/05\/2024 11:21 (sandra)<\/b>tenant wasnt available for access. Lilian cannot make contact. Left with Lilian and she will contact us when the tenant makes contact with her <\/p>

31\/05\/2024 11:38 (michael)<\/b>(Placed On Hold) <\/p>

02\/05\/2025 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2024.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Dean Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57575","ticket_flag":"0","ticket_reference":"HDT58660","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 9 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"74","cs_address_1":"Flat 9","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"74","ticket_title":"To check dishwasher and electrics going to it following PAT Test","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/08\/24 11:08","ticket_invoice_total":null,"ticket_notes_combined":"

30\/08\/2024 11:08 (System)<\/b>Ticket Created<\/p>

30\/08\/2024 11:11 (jane)<\/b>Requested access for Wednesday afternoon 4th September - <\/p>

02\/09\/2024 16:40 (sandra)<\/b>with keys <\/p>

25\/09\/2024 11:21 (jane)<\/b>Rebooking appointment <\/p>

25\/09\/2024 11:22 (sandra)<\/b>requested access for 26th <\/p>

25\/09\/2024 11:39 (sandra)<\/b>with keys on Thursday <\/p>

25\/09\/2024 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2024.Handyman already attended and inspected ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57599","ticket_flag":"0","ticket_reference":"HDT58684","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"43 Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"480","cs_address_1":"43 Chandos Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_title":"can CO2 alarms be installed to each unit with solid fuel burning appliances.","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/09\/24 10:29","ticket_invoice_total":null,"ticket_notes_combined":"

02\/09\/2024 10:29 (System)<\/b>Ticket Created<\/p>

02\/09\/2024 10:30 (sandra)<\/b>waiting access to all three flats for Wednesday 4th <\/p>

04\/09\/2024 13:08 (sandra)<\/b>waiting on access still <\/p>

25\/09\/2024 10:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/10\/2024.For gas cookers and hobs a Co alarm is not required -Flat 1 and Flat 2, have Co alarms in the common parts plant rooms Flat 3, has a Co alarm in the kitchen for the boiler ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57611","ticket_flag":"0","ticket_reference":"HDT58696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"453","cs_address_1":"Flat 2","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_title":"washing machine not working ","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/09\/24 16:47","ticket_invoice_total":null,"ticket_notes_combined":"

02\/09\/2024 16:47 (System)<\/b>Ticket Created<\/p>

03\/09\/2024 08:56 (sandra)<\/b>wednesday 11th <\/p>

03\/09\/2024 09:01 (sandra)<\/b>waiting on access <\/p>

11\/09\/2024 12:37 (sandra)<\/b>rescheduled as no access. waiting on new date from RA<\/p>

11\/09\/2024 12:51 (sandra)<\/b>booked for Wednesday 18th awaiting access from tenant <\/p>

11\/09\/2024 12:59 (sandra)<\/b>(Ticket Closed)<\/p>

11\/09\/2024 16:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

11\/09\/2024 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/09\/2024.Call-out cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57632","ticket_flag":"0","ticket_reference":"HDT58717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"1881","cs_address_1":"Flat 1 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1881","ticket_title":"locks needs to be changed on 12th September ","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/09\/24 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

05\/09\/2024 10:50 (System)<\/b>Ticket Created<\/p>

05\/09\/2024 10:51 (sandra)<\/b>Booked for 12th - Email Sent<\/b><\/p>

09\/09\/2024 13:28 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"cancelled by Lilian ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57640","ticket_flag":"0","ticket_reference":"HDT58725","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"534","cs_address_1":"Flat 3.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_title":"plumber to come and fit a bidet to the sink in flat 3.1","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/09\/24 09:41","ticket_invoice_total":null,"ticket_notes_combined":"

06\/09\/2024 09:41 (System)<\/b>Ticket Created<\/p>

06\/09\/2024 09:41 (sandra)<\/b>Asked FM to provide some more information as to what they exactly want <\/p>

10\/09\/2024 10:38 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Lilian cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57656","ticket_flag":"0","ticket_reference":"HDT58741","ticket_client":"2116","client_name":"Bancone ","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"MDR\/JH\/16408 - Toilet flush repair ","ticket_contact":"3608","contact_first_name":"Letycja","contact_last_name":"Ligman","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"09\/09\/24 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2024 12:20 (sandra)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/09\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57870","ticket_flag":"0","ticket_reference":"HDT58955","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 76 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"2520","cs_address_1":"Flat 2.1","cs_address_2":"76 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"2520","ticket_title":"leak needs to be investigated","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/09\/24 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

27\/09\/2024 11:31 (System)<\/b>Ticket Created<\/p>

30\/09\/2024 10:20 (sandra)<\/b>wall still feels damp. Advised to return on Wednesday to recheck <\/p>

08\/10\/2024 16:08 (sandra)<\/b>leak has not been repaired by Westminster yet<\/p>

23\/10\/2024 10:51 (jane)<\/b>Chased client if they still require the area to be decorated <\/p>

23\/10\/2024 10:54 (jane)<\/b>Update from client : Waiting for Metcor to resolve the leak before any redecoration works can commence <\/p>

15\/11\/2024 11:41 (sandra)<\/b>(Ticket Closed)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Re-Opened)<\/p>

19\/11\/2024 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2024.Duplicated ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57925","ticket_flag":"0","ticket_reference":"HDT59010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"72 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"173","cs_address_1":"72 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6NA","ticket_client_site":"173","ticket_title":"toilet flush is not working enough","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/10\/24 11:17","ticket_invoice_total":null,"ticket_notes_combined":"

03\/10\/2024 11:17 (System)<\/b>Ticket Created<\/p>

03\/10\/2024 18:13 (michaelk)<\/b>Attended site to investigate the toilet cistern. Will forward a quote to upgrade the syphon to a fixed wired type with push button. 1hr labour 55<\/p>

08\/10\/2024 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2024.Attended site to investigate the toilet cistern. Will forward a quote to upgrade the syphon to a fixed wired type with push button","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"57982","ticket_flag":"0","ticket_reference":"HDT59067","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37\/38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3005","cs_address_1":"37\/38 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"3005","ticket_title":"air-conditioning annual maintenance","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/10\/24 15:35","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2024 15:35 (System)<\/b>Ticket Created<\/p>

11\/10\/2024 11:47 (jane)<\/b>Emailed client for more info <\/p>

25\/10\/2024 18:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58042","ticket_flag":"0","ticket_reference":"HDT59127","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"1st Floor 78 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6NE","cs_id":"769","cs_address_1":"1st Floor","cs_address_2":"78 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6NE","ticket_client_site":"769","ticket_title":"Leak:","ticket_contact":"3561","contact_first_name":"Mike","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/10\/24 11:15","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2024 11:15 (System)<\/b>Ticket Created<\/p>

16\/10\/2024 11:19 (michael)<\/b>Repaired leak<\/p>

16\/10\/2024 11:24 (michael)<\/b>(Ticket Closed)<\/p>

16\/10\/2024 11:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Reddan","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58144","ticket_flag":"0","ticket_reference":"HDT59229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross Newport Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JR","cs_id":"2065","cs_address_1":"Central Cross ","cs_address_2":"Newport Place","cs_town":"London","cs_postcode":"WC2H 7JR","ticket_client_site":"2065","ticket_title":"cracked window ","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"Glazing & Boarding","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/10\/24 12:27","ticket_invoice_total":null,"ticket_notes_combined":"

25\/10\/2024 12:27 (System)<\/b>Ticket Created<\/p>

25\/10\/2024 12:30 (sandra)<\/b>Sent to Able<\/p>

25\/10\/2024 13:24 (jane)<\/b>Prentice Glass attending as they are in the area <\/p>

28\/10\/2024 11:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2024.Glaziers inspected and quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Prentice Glass Ltd","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58221","ticket_flag":"0","ticket_reference":"HDT59306","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"2nd Floor 83-84 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"3055","cs_address_1":"2nd Floor","cs_address_2":"83-84 Long Acre","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"3055","ticket_title":"paint to be touched up on second floor 83-84 Long Acre ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/24 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2024 11:38 (System)<\/b>Ticket Created<\/p>

06\/11\/2024 14:55 (sandra)<\/b>attended and area still too wet to paint <\/p>

17\/12\/2024 14:49 (sandra)<\/b>booked for 9th<\/p>

18\/12\/2024 11:37 (sandra)<\/b>damp meter still showing area is still wet. Notified Randall <\/p>

31\/01\/2025 12:12 (sandra)<\/b>Jack returned and look more readings. Wall is still wet. Updated Randall <\/p>

04\/04\/2025 10:49 (carly)<\/b>Spoken with Randall, he will advise when this is ready to paint.<\/p>

02\/05\/2025 11:55 (jane)<\/b>Jack to check with damp meter if area is still wet <\/p>

06\/05\/2025 14:30 (jane)<\/b>Update from engineer : checked the 2nd and 4th floor as requested by Randall. Both floors are still well damp. No where near painting condition yet<\/p>

25\/11\/2025 16:11 (jack)<\/b>Still damp as of 25\/11<\/p>

12\/01\/2026 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/11\/2025.Cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58334","ticket_flag":"0","ticket_reference":"HDT59419","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 24a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"1554","cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"radiator not working - room behind the front door of the flat ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/24 15:11","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2024 15:11 (System)<\/b>Ticket Created<\/p>

20\/11\/2024 19:59 (roy)<\/b>Power ok but faulty radiator Needs new<\/p>

26\/11\/2024 09:40 (sandra)<\/b>access requested for Wednesday <\/p>

26\/11\/2024 13:07 (sandra)<\/b>access between 10 - 12 keys and knock on tenants door or he will leave door open <\/p>

28\/11\/2024 09:34 (roy)<\/b>Removed radiator and fitted old\/new one.Tenant not happy with the size as it is smaller plus unable to wire in as cable cut too short.Plus its a bit dirty as its been sitting in van.Left it working but after speaking to Alan I can not leave it as it isNeed new<\/p>

29\/11\/2024 12:39 (sandra)<\/b>quote to replace <\/p>

04\/12\/2024 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2024.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58344","ticket_flag":"0","ticket_reference":"HDT59429","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1164","cs_address_1":"Flat 1","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1164","ticket_title":"Boiler showing F2 code - Boiler located outside common parts ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/24 13:48","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2024 13:48 (System)<\/b>Ticket Created<\/p>

21\/11\/2024 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2024.Boiler now working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58354","ticket_flag":"0","ticket_reference":"HDT59439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36-40 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"286","cs_address_1":"36-40 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DW","ticket_client_site":"286","ticket_title":"check leak ","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Leaks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/11\/24 12:59","ticket_invoice_total":null,"ticket_notes_combined":"

22\/11\/2024 12:59 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 12:22 (roy)<\/b>Two different leaking points.Leak one is from roodoor and frame which needs replacing Leak two is not a leak<\/p>

10\/12\/2024 11:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/11\/2024.Visual inspection ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58369","ticket_flag":"0","ticket_reference":"HDT59454","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"438 Southchurch Road ","ticket_town":"Southend-on-Sea","ticket_county":null,"ticket_postcode":"SS1 2QA","cs_id":"2896","cs_address_1":"438 Southchurch Road","cs_address_2":"","cs_town":"Southend-on-Sea","cs_postcode":"SS1 2QA","ticket_client_site":"2896","ticket_title":"No heating","ticket_contact":"3637","contact_first_name":"Mick","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/11\/24 17:34","ticket_invoice_total":null,"ticket_notes_combined":"

23\/11\/2024 17:34 (System)<\/b>Ticket Created<\/p>

23\/11\/2024 17:38 (michael)<\/b>Been to site and repressured system<\/p>

23\/11\/2024 17:40 (mike)<\/b>(Ticket Closed)<\/p>

23\/11\/2024 22:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/11\/2024.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Reddan","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58443","ticket_flag":"0","ticket_reference":"HDT59528","ticket_client":"2116","client_name":"Bancone ","ticket_address_1":"8-10 LOWER JAMES STREET ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 9EL","cs_id":"2826","cs_address_1":"8-10 LOWER JAMES STREET","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 9EL","ticket_client_site":"2826","ticket_title":"plug socket in upstairs kitchen has stopped working ","ticket_contact":"3468","contact_first_name":"Will","contact_last_name":"Ellner","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/24 09:49","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2024 09:49 (System)<\/b>Ticket Created<\/p>

03\/12\/2024 15:58 (roy)<\/b>We did not fit this as they said we had.No power to unit but kitchen too busy to see why.NTR in morning or do they get previous contractor in???<\/p>

04\/12\/2024 09:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/12\/2024.Arranging for their original contractors to attend ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58481","ticket_flag":"0","ticket_reference":"HDT59566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1766","cs_address_1":"Flat 1","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_title":"Air Con maintenance","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/24 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2024 11:52 (System)<\/b>Ticket Created<\/p>

14\/01\/2025 15:32 (jane)<\/b>Requested access on Friday 24th January from 2pm <\/p>

16\/01\/2025 10:30 (jane)<\/b>Client would like an appointment for second week in February<\/p>

17\/02\/2025 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2025.There is no air-con unit in Flat 1, 36-40 Rupert st","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58503","ticket_flag":"0","ticket_reference":"HDT59588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":"bedroom closet window to the hallway bathroom","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/12\/24 15:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/12\/2024 15:26 (System)<\/b>Ticket Created<\/p>

06\/12\/2024 15:28 (sandra)<\/b>access Monday 11 - 3pm <\/p>

09\/12\/2024 15:15 (travis)<\/b>Attended and taken details of broken double glazed window units.680mm x 760mm x approximately 24mm.Photos attached.<\/p>

10\/12\/2024 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/12\/2024.Inspected window and to provide quotation for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58541","ticket_flag":"0","ticket_reference":"HDT59626","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"lock to be changed","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/24 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2024 13:09 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 09:31 (travis)<\/b>Attended above property with keys and after removing lower sections of stainless steel plate found the half euro locking bolt\/screw to thread in from the bottom of the 9ft plate glass doors, a specialist company will now be required to replace half euro locks, preferably two men due to weight and fragile nature of the doors <\/p>

13\/12\/2024 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/12\/2024.Reported back findings specialist contractor required - Advised Courts ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58553","ticket_flag":"0","ticket_reference":"HDT59638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"20\/21 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2888","cs_address_1":"20\/21 New Row ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2888","ticket_title":"Leak - 1st Floor Office ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"1076868","ticket_purchase_order":null,"ticket_created":"13\/12\/24 12:59","ticket_invoice_total":null,"ticket_notes_combined":"

13\/12\/2024 12:59 (System)<\/b>Ticket Created<\/p>

13\/12\/2024 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/12\/2024.Job cancelled by client, R S responsibility ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58580","ticket_flag":"0","ticket_reference":"HDT59665","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"76 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"591","cs_address_1":"76 Shaftesbury Avenue","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6ND","ticket_client_site":"591","ticket_title":"MDR\/MDR\/16665 - Board out loft space.","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Carpentry & Joinery","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/12\/24 09:54","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2024 09:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2024.Cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58675","ticket_flag":"0","ticket_reference":"HDT59760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1219","cs_address_1":"Flat 3","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1219","ticket_title":"HDT59758 Follow-Up","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/01\/25 18:11","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2025 18:11 (System)<\/b>Ticket Created<\/p>

06\/01\/2025 10:47 (sandra)<\/b>access applied for <\/p>

07\/01\/2025 10:26 (sandra)<\/b>still waiting on access <\/p>

07\/01\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2025.Client informed us to cancel the call-out ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58680","ticket_flag":"0","ticket_reference":"HDT59765","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 5 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2179","cs_address_1":"Flat 5","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2179","ticket_title":"smashed internal glass on oven ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/25 10:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2025 10:26 (System)<\/b>Ticket Created<\/p>

07\/01\/2025 13:22 (jane)<\/b>Sent details to Repair Aid of the glass to the oven <\/p>

08\/01\/2025 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2025.Works have gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58704","ticket_flag":"0","ticket_reference":"HDT59789","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"2840","cs_address_1":"21 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"2840","ticket_title":"water very cloudy from tap ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/25 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2025 11:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2025 12:49 (sandra)<\/b>fed back information from engineer <\/p>

10\/01\/2025 10:46 (sandra)<\/b>Engineer advised water treatment contractor needs to look at the tank.awaiting further instruction <\/p>

15\/01\/2025 14:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2025.Engineer advised water treatment contractor needs to look at the tank. reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58730","ticket_flag":"0","ticket_reference":"HDT59815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1498","cs_address_1":"Flat 3","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_title":"HDT59812 Follow-Up - To repair lock to door ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/01\/25 09:58","ticket_invoice_total":null,"ticket_notes_combined":"

10\/01\/2025 09:58 (System)<\/b>Ticket Created<\/p>

10\/01\/2025 10:03 (jane)<\/b>Requested access for 3pm today <\/p>

10\/01\/2025 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/01\/2025.Client informed us RS will need to return as they fitted the lock last month ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58747","ticket_flag":"0","ticket_reference":"HDT59832","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"1014","cs_address_1":"Flat 1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"1014","ticket_title":"No heating or hot water:","ticket_contact":"3602","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/25 13:01","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2025 13:01 (System)<\/b>Ticket Created<\/p>

12\/01\/2025 20:24 (roy)<\/b>No hot water or heating but tried calling tenant but no answer Helpdesk said that they would be in.On arrival tenant said hot water was ok.Called number again and they said they had moved out.Called helpdesk again and can't explain what is going on<\/p>

13\/01\/2025 09:56 (sandra)<\/b>fed back to client and awaiting further instruction <\/p>

21\/01\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2025.Cancelled as agreed with MDR","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58806","ticket_flag":"0","ticket_reference":"HDT59891","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Repair tenants menu sign ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/01\/25 09:08","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2025 09:08 (System)<\/b>Ticket Created<\/p>

20\/01\/2025 14:52 (alan)<\/b>Investigate tenant menu sign not working on Long Acre, faulty found to be drive unit was removed during shop got out Replace driver unit test and leave working <\/p>

20\/01\/2025 14:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2025. Investigate tenant menu sign not working on Long Acre, fault found to be drive unit which was removed. Replace driver unit test and leave working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58816","ticket_flag":"0","ticket_reference":"HDT59901","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"1st Floor 72 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NA","cs_id":"1884","cs_address_1":"1st Floor","cs_address_2":"72 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NA","ticket_client_site":"1884","ticket_title":"Collapsed ceiling","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/25 10:46","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2025 10:46 (System)<\/b>Ticket Created<\/p>

21\/01\/2025 13:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/01\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58888","ticket_flag":"0","ticket_reference":"HDT59973","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"256","cs_address_1":"Flat A","cs_address_2":"23 Rathbone Place ","cs_town":"London ","cs_postcode":"W1T 1HZ","ticket_client_site":"256","ticket_title":"List of maintenance works - Flat A, 23 Rathbone Street ","ticket_contact":"3618","contact_first_name":"Fiona","contact_last_name":"Bryan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/01\/25 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

29\/01\/2025 14:47 (System)<\/b>Ticket Created<\/p>

29\/01\/2025 14:48 (jane)<\/b>Requested access for Friday 31t January between 12 and 1pm <\/p>

30\/01\/2025 09:23 (jane)<\/b>Client has put the job on hold for now, until they have confirmed access dates with the tenant <\/p>

04\/02\/2025 15:42 (michael)<\/b>(Placed On Hold) <\/p>

14\/04\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/04\/2025.CBRE no longer manage the property ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58894","ticket_flag":"0","ticket_reference":"HDT59979","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"15-17 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1049","cs_address_1":"15-17 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"1049","ticket_title":"MDR\/JH\/16759 - Crazy Bear - Removal of redundant signage framework ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"30\/01\/25 13:21","ticket_invoice_total":null,"ticket_notes_combined":"

30\/01\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/01\/2025.Instruction cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58918","ticket_flag":"0","ticket_reference":"HDT60003","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1.3 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1047","cs_address_1":"Flat 1.3","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_title":"Toilet issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/02\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

03\/02\/2025 16:31 (System)<\/b>Ticket Created<\/p>

03\/02\/2025 16:33 (jane)<\/b>Requested access for Tuesday morning 4th February <\/p>

04\/02\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/02\/2025.Tenant advised there is no issue with the toilet ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58930","ticket_flag":"0","ticket_reference":"HDT60015","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1133","cs_address_1":"Flat 1","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_title":"Shower head is tapped up and needs attention - attend today , tenant might be at home, but they are happy for you to use the management key","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/02\/25 09:04","ticket_invoice_total":null,"ticket_notes_combined":"

05\/02\/2025 09:04 (System)<\/b>Ticket Created<\/p>

05\/02\/2025 09:04 (jane)<\/b>attend today , tenant might be at home, but they are happy for you to use the management key<\/p>

05\/02\/2025 11:14 (alan)<\/b>Unable to fix shower head Someone else will need to take a look See photo <\/p>

05\/02\/2025 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/02\/2025.Arranging for the contractors to return who carried out the ITCs","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58942","ticket_flag":"0","ticket_reference":"HDT60027","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"580","cs_address_1":"Flat 2 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_title":"Washer\/dryer issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/25 11:14","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2025 11:14 (System)<\/b>Ticket Created<\/p>

06\/02\/2025 11:17 (jane)<\/b>Requested appointment for Wednesday 12th February <\/p>

06\/02\/2025 14:21 (jane)<\/b>Requested access for Thursday, 13th of February in the morning 8-12pm<\/p>

10\/02\/2025 11:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2025.Cancelled by client, appliance now working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58954","ticket_flag":"0","ticket_reference":"HDT60039","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2904","cs_address_1":"Mercers Walk ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1G 8AB","ticket_client_site":"2904","ticket_title":"To service the boilers ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/02\/25 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

07\/02\/2025 14:02 (System)<\/b>Ticket Created<\/p>

12\/02\/2025 13:53 (jane)<\/b>Requested to start servicing of the boiler from Tuesday 18th Feb <\/p>

12\/02\/2025 14:55 (jane)<\/b>Confirmation to service boiler on Tuesday 18th Feb <\/p>

21\/02\/2025 10:06 (jane)<\/b>On going servicing of boiler <\/p>

26\/03\/2025 11:50 (carly)<\/b>Advised client will continue with the boiler service on Thursday morning, 27th March.<\/p>

28\/03\/2025 06:37 (michaelk)<\/b>Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2. <\/p>

31\/03\/2025 08:07 (michaelk)<\/b>Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout. 8 hrs labour 405<\/p>

31\/03\/2025 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/03\/2025.Attended site to carry out boiler servicing to boiler n1. Will return to site to carry out servicing to n2.Attended site and completed the annual boiler servicing. Service paperwork left with Randall with combustion printout","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58974","ticket_flag":"0","ticket_reference":"HDT60059","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"2924","cs_address_1":"Flat 1","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_title":"Bathroom redecs ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/02\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

11\/02\/2025 16:18 (System)<\/b>Ticket Created<\/p>

11\/02\/2025 16:45 (jane)<\/b>Requested access for Thursday 20th February <\/p>

11\/02\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/02\/2025.The works were completed in November 2024","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"58998","ticket_flag":"0","ticket_reference":"HDT60083","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 3 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_id":"152","cs_address_1":"Flat 6","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_title":"Wall is damp in the bathroom of Flat 6 - To carry out investigation above in Flat 8","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/02\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

13\/02\/2025 15:04 (System)<\/b>Ticket Created<\/p>

13\/02\/2025 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/02\/2025.Handyman carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59046","ticket_flag":"3","ticket_reference":"HDT60131","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"Remedial Action for 29 Wardour Street & 1-8 Rupert Court","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/02\/25 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2025 11:05 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 12:31 (travis)<\/b>Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm,Fitted with construction adhesive and pins,Fire rated sealant around edges,Decoraton required to match existing colour (mustard yellow).<\/p>

26\/02\/2025 10:23 (jane)<\/b>Decorator attending on Friday 28th Feb<\/p>

28\/02\/2025 08:57 (jack)<\/b>Done 110<\/p>

28\/02\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025.Built up frame to door opening side of frame using 6mm MDF cut to fit 75mm, fitted with construction adhesive and pins, applied fire rated sealant around edgesCarried out decoration works on completion","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59063","ticket_flag":"0","ticket_reference":"HDT60148","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1766","cs_address_1":"Flat 1","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1766","ticket_title":"Full Compliance Testing - GAS & PAT","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/02\/25 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

21\/02\/2025 11:31 (System)<\/b>Ticket Created<\/p>

21\/02\/2025 11:50 (jane)<\/b>Requested access for Thursday 27th Feb<\/p>

25\/02\/2025 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2025.Already completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59101","ticket_flag":"0","ticket_reference":"HDT60186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 11a Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"1736","cs_address_1":"Flat 4","cs_address_2":"11a Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"1736","ticket_title":"To carry out full gas compliance testing and PAT testing - Vacant flat - To be completed by the end of this week ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2025 10:56 (System)<\/b>Ticket Created<\/p>

25\/02\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59117","ticket_flag":"0","ticket_reference":"HDT60202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Toilet seat cover in the ladies toilet is damaged at Central cross. ","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/25 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2025 13:09 (System)<\/b>Ticket Created<\/p>

28\/02\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2025.Security guard advised this was a duplicate job","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59152","ticket_flag":"0","ticket_reference":"HDT60237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"Shower drainage issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/25 08:44","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2025 08:44 (System)<\/b>Ticket Created<\/p>

05\/03\/2025 08:47 (jane)<\/b>Instructed London Drainage - awaiting a date <\/p>

05\/03\/2025 11:13 (jane)<\/b>Confirmed for Friday 8am - 1pm - Tenant to provide access<\/p>

05\/03\/2025 14:43 (jane)<\/b>For Friday am between 08:00 13:00 - keys for access<\/p>

06\/03\/2025 15:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/03\/2025.Advised the shower is the issue, there is no blockage ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59170","ticket_flag":"0","ticket_reference":"HDT60255","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"819","cs_address_1":"25 Wardour Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PP","ticket_client_site":"819","ticket_title":"Investigate leak from Flat B into Flat A kitchen - 25 Wardour st - Collect keys and call Lilian ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/03\/25 14:10","ticket_invoice_total":null,"ticket_notes_combined":"

06\/03\/2025 14:10 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 10:01 (roy)<\/b>No blockage but this could be because tenant has used chemical to unblock.Checked waste outlet and leaking from outlet.Outlet not loose so possible damage underneath shower traySilicone also needs redoing<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Closed)<\/p>

07\/03\/2025 10:04 (jane)<\/b>(Ticket Re-Opened)<\/p>

07\/03\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2025Details on other job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59182","ticket_flag":"0","ticket_reference":"HDT60267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"1195","cs_address_1":"Flat 2.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_title":"Dimmer switches and ceiling light fittings issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/03\/25 11:42","ticket_invoice_total":null,"ticket_notes_combined":"

07\/03\/2025 11:42 (System)<\/b>Ticket Created<\/p>

07\/03\/2025 11:43 (jane)<\/b>To advise Lilian of a date and time <\/p>

14\/03\/2025 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/03\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59207","ticket_flag":"0","ticket_reference":"HDT60292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"1387","cs_address_1":"Flat 3.1","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"1387","ticket_title":"Issues with gas stove ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/03\/25 16:12","ticket_invoice_total":null,"ticket_notes_combined":"

10\/03\/2025 16:12 (System)<\/b>Ticket Created<\/p>

10\/03\/2025 16:15 (jane)<\/b>Tenant home for access on Tuesday afternoon 11th March at 2pm <\/p>

11\/03\/2025 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2025.Job has been cancelled, tenant advised all working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59217","ticket_flag":"0","ticket_reference":"HDT60302","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"534","cs_address_1":"Flat 3.1","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"534","ticket_title":"Replacement blind to bedroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/25 16:58","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2025 16:58 (System)<\/b>Ticket Created<\/p>

11\/03\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59260","ticket_flag":"0","ticket_reference":"HDT60345","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_id":"114","cs_address_1":"26 Rupert Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_title":"List of works.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/25 12:16","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2025 12:16 (System)<\/b>Ticket Created<\/p>

21\/03\/2025 11:09 (carly)<\/b>Requested access for Tuesday 1st April 2025.<\/p>

26\/03\/2025 15:45 (jane)<\/b>Update from client : Please put this on hold till May.The tenant is moving out and he would like this done when he's out of the property.<\/p>

02\/05\/2025 10:34 (jane)<\/b>We are carrying out the ITCs here on 13th MAY <\/p>

06\/05\/2025 15:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/05\/2025.Carrying out ITCs here on a different job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59309","ticket_flag":"0","ticket_reference":"HDT60394","ticket_client":"104","client_name":"Beringea LLP","ticket_address_1":"Charter House 55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_id":"2864","cs_address_1":"Charter House ","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_title":"Faulty light in meeting room.","ticket_contact":"3509","contact_first_name":"Siobhan","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/25 14:23","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2025 14:23 (System)<\/b>Ticket Created<\/p>

24\/03\/2025 14:27 (carly)<\/b>Access requested for 9am Wednesday 26th March 2025.<\/p>

24\/03\/2025 14:50 (carly)<\/b>Confirmed access for 9am Wednesday 26th March 2025.<\/p>

26\/03\/2025 15:04 (roy)<\/b>Light flashing in meeting room.Disconnected but need new<\/p>

04\/04\/2025 10:46 (carly)<\/b>Engineer chasing part.<\/p>

09\/04\/2025 14:03 (jane)<\/b>Chasing wholesalers for part <\/p>

11\/04\/2025 09:19 (roy)<\/b>Still waiting for light to come in.Spoke to Simon the boss and he is on the case<\/p>

17\/04\/2025 15:02 (jane)<\/b>Chasing wholesalers for the parts <\/p>

06\/05\/2025 15:21 (jane)<\/b>Chasing suppliers again <\/p>

22\/05\/2025 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/05\/2025.Cancelled, unable to source fitting ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59479","ticket_flag":"0","ticket_reference":"HDT60564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"995","cs_address_1":"21a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_title":"Issue with cable connections to computer screen ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/04\/25 12:01","ticket_invoice_total":null,"ticket_notes_combined":"

11\/04\/2025 12:01 (System)<\/b>Ticket Created<\/p>

11\/04\/2025 14:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/04\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59542","ticket_flag":"0","ticket_reference":"HDT60627","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5.1 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"341","cs_address_1":"Flat 5.1","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"341","ticket_title":"Candy washer dryer needs servicing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/04\/25 16:11","ticket_invoice_total":null,"ticket_notes_combined":"

23\/04\/2025 16:11 (System)<\/b>Ticket Created<\/p>

23\/04\/2025 16:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

24\/04\/2025 09:59 (jane)<\/b>Requested access for Wednesday, 30\/04, between 10am and 2pm<\/p>

24\/04\/2025 13:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/04\/2025.Client would like the job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59653","ticket_flag":"1","ticket_reference":"HDT60738","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"27 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"512","cs_address_1":"27 Slingsby Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_title":"Leak in the back of the shower.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/05\/25 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

13\/05\/2025 11:38 (System)<\/b>Ticket Created<\/p>

13\/05\/2025 12:57 (carly)<\/b>Attending with Nick.<\/p>

15\/05\/2025 06:23 (michaelk)<\/b>Attended site with nick to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches. I would recommend that a further tile is removed that will give us a better view of the complete branch. 2hrs labour 105<\/p>

15\/05\/2025 13:20 (jane)<\/b>Updated client tiles needs to be removed, awaiting confirmation <\/p>

20\/05\/2025 10:33 (carly)<\/b>Access requested for Wednesday 21st May at 9am.<\/p>

22\/05\/2025 05:42 (michaelk)<\/b>Attended site to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenant. Note; Mike is attending site in the morning. 8hrs labour 405<\/p>

26\/05\/2025 09:30 (michaelk)<\/b>Re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting.<\/p>

29\/05\/2025 11:29 (jane)<\/b>Re-attending today <\/p>

03\/06\/2025 08:10 (michaelk)<\/b>Attended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operational. 4hrs labour plus parts, total 329 ex vat.<\/p>

03\/06\/2025 11:43 (jane)<\/b>Sourcing tile replacements <\/p>

15\/07\/2025 10:40 (jane)<\/b>Requested access into Flat 9 to fit the new tile on Wednesday 23rd July <\/p>

15\/07\/2025 13:11 (jane)<\/b>Confirmed for Wednesday 23rd July at 9am - take keys but knock first <\/p>

23\/07\/2025 15:37 (travis)<\/b>Making good tiling works in bathroom.<\/p>

23\/07\/2025 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/07\/2025.Attended site to try to identify the cause of a leak into the shop unit. Using a camera there was no evidence found, however there was a 4 way branch that had been used but was on the wrong side of the access hatches, would recommend that a further tile is removed that will give us a better view of the complete branch.Returned to remove additional tiles in the bathroom to try to ascertain what is causing the leak below. The tiles and plywood were cut out, to allow us to see the other side of the soil stack. The leak appears to be beneath the four way branch which is below the suspended floor. There will need to be further opening up work to facilitate a repair. The area has been cleaned for the tenantThen re-attended site to break out the floor and wall to be able to pinpoint the cause of the leak. The area was cleared which showed us the travel of the water, which was actually between the floor tiles and the ditra matting. We eventually found that the toilet was leaking although no water was visible at the front or behind, due to the water travelling between the tile and ditra matting previously explained. We removed the pan and collected the required materials to replace all of the waste fittings. The pan was replaced although we encountered further issues with the cistern internal parts. The inlet valve and syphons plastic fixings had become brittle and had broken. We attempted everything that we could do the try to leave the toilet working, however a replacement cistern is required, have ordered the required parts and have explained the problems with the tenantAttended site to replace the faulty cistern and to leave the toilet in full working order. We had a lot of difficulty fitting the new cistern but eventually completed the job with no further issues. Tested thoroughly on completion and left fully operationalMade good and replaced tiles in bathroom as required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59720","ticket_flag":"0","ticket_reference":"HDT60805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"884","cs_address_1":"Flat 5","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_title":"Install a mirror.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/05\/25 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

21\/05\/2025 10:53 (System)<\/b>Ticket Created<\/p>

21\/05\/2025 10:54 (carly)<\/b>Please use keys for access.<\/p>

21\/05\/2025 13:56 (iain)<\/b>Details taken for new bathroom mirror.Prepared and sprayed washing machine lid.<\/p>

21\/05\/2025 14:04 (jane)<\/b>To order a new mirror <\/p>

22\/05\/2025 16:21 (jane)<\/b>Round mirror on order <\/p>

28\/05\/2025 11:26 (jane)<\/b>Collect keys for Thursday 29th May - vacant flat to fit the mirror <\/p>

29\/05\/2025 10:02 (travis)<\/b>Collection of mirror,Collection of keys to property,Attended and measured for most convenient placement for mirror,Drilled, plugged and screwed fittings and fitted mirror.Returned keys to security.<\/p>

29\/05\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/06\/2025.Details taken for new bathroom mirror. Prepared and sprayed washing machine lidCollection of mirror, Collection of keys to property, Attended and measured for most convenient placement for mirror, Drilled, plugged and screwed fittings and fitted mirror. Returned keys to security.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59721","ticket_flag":"0","ticket_reference":"HDT60806","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"17 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"80","cs_address_1":"17 Slingsby Place","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_title":"MDR\/JH\/16936 - Redecoration of decking ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"21\/05\/25 11:07","ticket_invoice_total":null,"ticket_notes_combined":"

21\/05\/2025 11:10 (carly)<\/b>Jack will come back to us to confirm date.<\/p>

21\/05\/2025 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/05\/2025.Another contractor carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59744","ticket_flag":"0","ticket_reference":"HDT60829","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"MDR\/JH\/15441 - Electrical boilers and controls ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"23\/05\/25 14:14","ticket_invoice_total":null,"ticket_notes_combined":"

23\/05\/2025 14:15 (jane)<\/b>For 3rd June - ITC service <\/p>

10\/06\/2025 12:18 (michaelk)<\/b>Lilian didn't want this job completed as the boiler was only installed in December last year <\/p>

10\/06\/2025 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/06\/2025.Lilian didn't want this job completed as the boiler was only installed in December last year","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":"0","invoice_value":null},{"ticket_id":"59764","ticket_flag":"0","ticket_reference":"HDT60849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"509","cs_address_1":"Flat 3","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"509","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/05\/25 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

27\/05\/2025 10:50 (System)<\/b>Ticket Created<\/p>

27\/05\/2025 11:42 (carly)<\/b>Access requested for Thursday 12th June at 11am.<\/p>

28\/05\/2025 13:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/06\/2025.Duplicated ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59851","ticket_flag":"0","ticket_reference":"HDT60936","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"118 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"Leak into the shop:","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:24","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:24 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 11:00 (roy)<\/b>Leak into shop from possible flat roof.Broken pipe, temp fixClear roof outlet<\/p>

09\/06\/2025 11:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/06\/2025. Attended site out of hours to investigate a Leak into the shop from the flat roof area. Found to be a broken pipe, carried out a temporary fix and cleared roof outlet.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59855","ticket_flag":"0","ticket_reference":"HDT60940","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 8 15 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"1696","cs_address_1":"Flat 8","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_title":"1x Smoke Alarm.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:37 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:38 (carly)<\/b>Access requested for Friday 27th June at 9am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>For Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/06\/2025. Attended site and Fitted replacement smoke alarm.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59856","ticket_flag":"0","ticket_reference":"HDT60941","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 7 15 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"2195","cs_address_1":"Flat 7","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_title":"1x Smoke Alarm.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 10:39 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 10:40 (carly)<\/b>Access requested for Friday 27th June at 10:30am.<\/p>

19\/06\/2025 15:23 (jane)<\/b>Confirmed for Friday 27th June from 11:30am, use keys but knock first <\/p>

30\/06\/2025 08:45 (michaelk)<\/b>Fitted replacement smoke alarm 82 ex var.<\/p>

30\/06\/2025 16:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/06\/2025. Attended site and Fitted replacement smoke alarm ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59859","ticket_flag":"0","ticket_reference":"HDT60944","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1722","cs_address_1":"118 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1722","ticket_title":"HDT60936 Follow-Up","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/06\/25 11:58","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 11:58 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:53 (carly)<\/b>Awaiting confirmation from tenant for attendance on Tuesday 10th June.<\/p>

10\/06\/2025 10:00 (carly)<\/b>Engineer no longer required to attend.<\/p>

10\/06\/2025 11:47 (carly)<\/b>Please attend now, The tenant will be home to provide access.<\/p>

10\/06\/2025 15:40 (roy)<\/b>Searched for leak and found toilet connection leaking.Turned off for tonight as parts required but this should stop the leak going into the shop.NTR tomorrow once parts are required<\/p>

10\/06\/2025 16:31 (jane)<\/b>Searched for leak and found toilet connection leaking. Turned off for tonight as parts required but this should stop the leak going into the shop. NTR tomorrow once parts are in stock - Email Sent<\/b><\/p>

11\/06\/2025 12:09 (carly)<\/b>Roy will hopefully attend today, if not he will contact us and we will re-book for tomorrow.<\/p>

11\/06\/2025 15:44 (jane)<\/b>Returning today after 4:30pam, tenant to give access <\/p>

12\/06\/2025 15:23 (roy)<\/b>Returned and removed closecouple toilet and replaced ball valve.Replaced but continued to leak.Now need close couple kit <\/p>

12\/06\/2025 15:44 (jane)<\/b>Returning this afternoon with another part for the toilet <\/p>

12\/06\/2025 20:37 (roy)<\/b>Replaced Turbo siphon and close couple kit.All ok<\/p>

13\/06\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/06\/2025.Flat 3 - Stripped down toilet cistern and replaced faulty turbo syphon and close couple kit, reassembled toilet, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59862","ticket_flag":"0","ticket_reference":"HDT60947","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"Letter Box.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/06\/25 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

09\/06\/2025 14:03 (System)<\/b>Ticket Created<\/p>

09\/06\/2025 14:40 (travis)<\/b>Attended and taken details for a replacement letter box, details given to MDR for quote.<\/p>

10\/06\/2025 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/06\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59873","ticket_flag":"0","ticket_reference":"HDT60958","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3105","cs_address_1":"50-56 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_title":"Check both of the doors going from the main ground floor entrance into the basement level and adjust accordingly to close any gaps. If this requires a drop down bar please go ahead and fit one please","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/06\/25 15:12","ticket_invoice_total":null,"ticket_notes_combined":"

10\/06\/2025 15:12 (System)<\/b>Ticket Created<\/p>

18\/06\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/06\/2025.Gone to quote","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59889","ticket_flag":"0","ticket_reference":"HDT60974","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"757","cs_address_1":"Flat 2","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_title":"MDR\/JH\/16824 - Replacement Neff Hob ","ticket_contact":"3615","contact_first_name":"Edyta ","contact_last_name":"Slaska","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"12\/06\/25 09:14","ticket_invoice_total":null,"ticket_notes_combined":"

12\/06\/2025 09:16 (jane)<\/b>M Keenan ordering hob <\/p>

04\/07\/2025 13:28 (carly)<\/b>Parts now arrived.Access requested for Wednesday 16th July.<\/p>

15\/07\/2025 09:43 (carly)<\/b>Follow up email sent.<\/p>

18\/07\/2025 11:47 (carly)<\/b>Access requested for Friday 8th August 9am.<\/p>

08\/08\/2025 10:50 (carly)<\/b>Spoke to Christina, who will look into this and come back to us with a date.<\/p>

11\/08\/2025 11:49 (carly)<\/b>Access requested Friday 15th August at 11am.<\/p>

12\/08\/2025 12:01 (carly)<\/b>Follow up email sent requesting access for Friday 15th August.<\/p>

13\/08\/2025 10:29 (jane)<\/b>Confirmed for Friday 15th August at 11am, take keys but knock first <\/p>

14\/08\/2025 09:46 (jane)<\/b>Need to re-book, hob still on order <\/p>

08\/09\/2025 13:34 (carly)<\/b>Access requested Thursday 25th September at 9am.<\/p>

29\/09\/2025 14:21 (carly)<\/b>Emailed client requesting convenient dates.<\/p>

17\/10\/2025 11:14 (carly)<\/b>Emailed client requesting convenient dates.<\/p>

15\/12\/2025 16:03 (carly)<\/b>Email sent asking if still required. <\/p>

29\/01\/2026 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/02\/2026.Cancelled, client put on hold ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59947","ticket_flag":"0","ticket_reference":"HDT61032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 16 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"884","cs_address_1":"Flat 5","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"884","ticket_title":"To overhaul windows (unable to open)","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/06\/25 15:28","ticket_invoice_total":null,"ticket_notes_combined":"

20\/06\/2025 15:28 (System)<\/b>Ticket Created<\/p>

20\/06\/2025 15:29 (jane)<\/b>Requested access for Tuesday 24th June <\/p>

23\/06\/2025 13:53 (carly)<\/b>Follow up email sent, requesting access tomorrow Tuesday 24th June.<\/p>

23\/06\/2025 14:23 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

24\/06\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/06\/2025.Job cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59972","ticket_flag":"1","ticket_reference":"HDT61057","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Adjust door.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 10:31 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 10:32 (carly)<\/b>Access requested for Monday 30th June at 12pm.<\/p>

25\/06\/2025 11:45 (carly)<\/b>Access confirmed for Monday 30th June.<\/p>

14\/10\/2025 09:26 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59978","ticket_flag":"0","ticket_reference":"HDT61063","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"29 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PS","cs_id":"519","cs_address_1":"29 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PS","ticket_client_site":"519","ticket_title":"Site Name\t29 Wardour Street & 1-8 Rupert Court","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 12:13","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 12:13 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 12:14 (carly)<\/b>Access requested for Friday 4th July at 9am<\/p>

25\/06\/2025 13:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/07\/2025.Works were completed in February 2025","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"59987","ticket_flag":"0","ticket_reference":"HDT61072","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"609","cs_address_1":"34 Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"609","ticket_title":"Repair holes.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/06\/25 12:53","ticket_invoice_total":null,"ticket_notes_combined":"

25\/06\/2025 12:53 (System)<\/b>Ticket Created<\/p>

25\/06\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/06\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60031","ticket_flag":"0","ticket_reference":"HDT61116","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 7-11 Princes Gate ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1 1QL","cs_id":"3142","cs_address_1":"Flat 7-11 Princes Gate","cs_address_2":"","cs_town":"London","cs_postcode":"SW1 1QL","ticket_client_site":"3142","ticket_title":"Air con unit issues.","ticket_contact":"3638","contact_first_name":"Angelica","contact_last_name":"Malone","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/06\/25 14:01","ticket_invoice_total":null,"ticket_notes_combined":"

30\/06\/2025 14:01 (System)<\/b>Ticket Created<\/p>

30\/06\/2025 14:02 (carly)<\/b>Requested by Ashan Sarwar.<\/p>

30\/06\/2025 14:04 (carly)<\/b>Access requested for Wednesday 2nd July at 11am<\/p>

01\/07\/2025 15:58 (carly)<\/b>Please ignore.<\/p>

11\/07\/2025 10:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/07\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60047","ticket_flag":"0","ticket_reference":"HDT61132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"Wobbly tap.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/07\/25 10:28","ticket_invoice_total":null,"ticket_notes_combined":"

02\/07\/2025 10:28 (System)<\/b>Ticket Created<\/p>

02\/07\/2025 10:50 (carly)<\/b>Awaiting further instructions on when we can gain access.<\/p>

18\/07\/2025 11:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/08\/2025.Allowed for this work within quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60060","ticket_flag":"0","ticket_reference":"HDT61145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"2916","cs_address_1":"Flat 4","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2916","ticket_title":"Issue with Shower controller.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/07\/25 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

03\/07\/2025 14:50 (System)<\/b>Ticket Created<\/p>

03\/07\/2025 14:51 (carly)<\/b>Access confirmed for 8am Friday 4th July.<\/p>

03\/07\/2025 16:10 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

11\/07\/2025 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/07\/2025.Job cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60067","ticket_flag":"0","ticket_reference":"HDT61152","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"KPF | 2nd floor - electrical\/floor power & data box under desk.","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/07\/25 13:37","ticket_invoice_total":null,"ticket_notes_combined":"

04\/07\/2025 13:37 (System)<\/b>Ticket Created<\/p>

04\/07\/2025 13:38 (carly)<\/b>Waiting for confirmation from Alan.<\/p>

11\/07\/2025 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/07\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60082","ticket_flag":"0","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"803","cs_address_1":"Flat 2","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/07\/25 14:12","ticket_invoice_total":null,"ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.List of works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Jack Seymour<\/br>Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60086","ticket_flag":"0","ticket_reference":"HDT61171","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1037","cs_address_1":"Flat 1","cs_address_2":"43a Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"1037","ticket_title":"MDR\/MDR\/17062 - Replacement boiler","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/07\/25 10:51","ticket_invoice_total":null,"ticket_notes_combined":"

10\/07\/2025 10:53 (carly)<\/b>Access requested for Friday 11th July at 8am.<\/p>

10\/07\/2025 11:11 (carly)<\/b>Access confirmed for Friday 11th July.Common parts.<\/p>

14\/07\/2025 07:59 (michaelk)<\/b>Completed boiler installation 2,050 ex vat.<\/p>

14\/07\/2025 15:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/07\/2025. Completed boiler installation as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60101","ticket_flag":"0","ticket_reference":"HDT61186","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 3 4 Arne Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9FE","cs_id":"3075","cs_address_1":"Flat 3","cs_address_2":"4 Arne Street","cs_town":"London","cs_postcode":"WC2E 9FE","ticket_client_site":"3075","ticket_title":"Reported that the A\/C is not working in Apartment 3- Guest is at home at 12noon today ","ticket_contact":"3649","contact_first_name":"Yenssi ","contact_last_name":"McKenzie-Graham ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/07\/25 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

11\/07\/2025 10:53 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 12:17 (alan)<\/b>Look at fault on AC Unable to repair fault Air conditioning specialist needed Fault showing as daikin error code u4-01<\/p>

15\/07\/2025 11:15 (jane)<\/b>Requested access for Tuesday 22nd July for the air con company to attend <\/p>

17\/07\/2025 09:08 (jane)<\/b>Air con engineer attending between 11am and 12noon on Tuesday 22nd July <\/p>

17\/07\/2025 10:05 (jane)<\/b>Confirmed for Tuesday 22nd July between 11am and 12noon Roy to collect keys from the 4th floor security office at 120 Long Acre<\/p>

23\/07\/2025 08:03 (roy)<\/b>Unable to get air con going.2 out of 5 working. Fault on electric wiring, break in cable somewhere<\/p>

24\/07\/2025 10:25 (jane)<\/b>Electrician and air con engineer need to return - Requested access for Thursday 31st July Update from Air Con engineer :Engineer Comments: 22\/07\/2025 14:50 - Found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolved<\/p>

28\/07\/2025 10:50 (jane)<\/b>Confirmed for Thursday 31st July at 11am collect keys from our security office at 120 Long Acre for access.<\/p>

31\/07\/2025 13:09 (alan)<\/b>Repair damage connection to AC unit Tested and left in working order<\/p>

31\/07\/2025 14:31 (roy)<\/b>With Alan and Air con All ok<\/p>

04\/08\/2025 16:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/07\/2025.Inspected fault on AC, fault showing as daikin error code u4-01, arranged for air con engineer to attend Air con engineer attended and found 3rd Floor apartment with Daikin VRV in U4-01 error on arrival. System is comprised of 5 ducted fan coils across bedrooms and living room areas. 2 units had power to controllers and 3 had blank screens. Tested power to each units and found the 3 with blank controllers to have no power to the fused spurs. All units are on the same ring main for power supply so Id assume there must be a break\/damage in the cable somewhere, however a re-attendance with an electrician is required to determine this. Left with 2 units with power and without a fault showing however this will not operate properly until the power issue has been resolvedElectrician attended with air con engineer and following fault finding, repaired damage connection to AC unit Tested and reset all AC units and left working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60102","ticket_flag":"0","ticket_reference":"HDT61187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"Carry out ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/07\/25 12:47","ticket_invoice_total":null,"ticket_notes_combined":"

11\/07\/2025 12:47 (System)<\/b>Ticket Created<\/p>

11\/07\/2025 15:49 (jane)<\/b>Waiting on client to confirm if the ITCs are required<\/p>

15\/07\/2025 10:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/07\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60121","ticket_flag":"0","ticket_reference":"HDT61206","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Tile replacement to toilet area ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/07\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

15\/07\/2025 11:55 (System)<\/b>Ticket Created<\/p>

15\/07\/2025 11:56 (jane)<\/b>Waiting on client to confirm convenient mornings to attend <\/p>

17\/07\/2025 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/07\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60125","ticket_flag":"0","ticket_reference":"HDT61210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Penthouse 36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"96","cs_address_1":"Penthouse","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_title":"To carry out redecoration of boxing and toilet area","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/07\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

15\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 12:39 (carly)<\/b>As per Lilian, this job is now cancelled until further notice.<\/p>

16\/07\/2025 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60142","ticket_flag":"0","ticket_reference":"HDT61227","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"62 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"To remove the bags of sand from 62 SA. No idea where it came from and no one claiming ownership.","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/07\/25 13:27","ticket_invoice_total":null,"ticket_notes_combined":"

16\/07\/2025 13:27 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:35 (jane)<\/b>(Ticket Closed)<\/p>

17\/07\/2025 07:51 (iain)<\/b>Remove 9 bags of sand.Job cancelled half way through.<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/07\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60144","ticket_flag":"0","ticket_reference":"HDT61229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"The outside lights are not working \u00e2\u20ac\u201c please check these and the bulbs in the ground lights need to be replaced as only one is working ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/07\/25 14:16","ticket_invoice_total":null,"ticket_notes_combined":"

16\/07\/2025 14:16 (System)<\/b>Ticket Created<\/p>

16\/07\/2025 14:20 (jane)<\/b>Requested access for Friday morning 18th July <\/p>

18\/07\/2025 13:18 (jane)<\/b>Waiting on another date from the client <\/p>

22\/07\/2025 11:32 (jane)<\/b>Requested access for Thursday afternoon 24th July <\/p>

23\/07\/2025 10:03 (jane)<\/b>Terry the building manager will give access on Thursday afternoon 24th July <\/p>

28\/07\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/07\/2025.Recommended a lighting specialist ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60157","ticket_flag":"0","ticket_reference":"HDT61242","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"76 & 78 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6ND","cs_id":"2988","cs_address_1":"76 & 78 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6ND","ticket_client_site":"2988","ticket_title":"To carry out EICR testing to common parts ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/07\/25 14:21","ticket_invoice_total":null,"ticket_notes_combined":"

17\/07\/2025 14:21 (System)<\/b>Ticket Created<\/p>

17\/07\/2025 14:21 (jane)<\/b>Attending on Friday 18th July <\/p>

17\/07\/2025 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/07\/2025.Cancelled by client, they have found the report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60163","ticket_flag":"0","ticket_reference":"HDT61248","ticket_client":"2176","client_name":"OCS","ticket_address_1":"6 Kingly Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8HN","cs_id":"3145","cs_address_1":"6 Kingly Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 8HN","ticket_client_site":"3145","ticket_title":"Signage","ticket_contact":"3654","contact_first_name":"James","contact_last_name":"Stroud","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/07\/25 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

18\/07\/2025 10:44 (System)<\/b>Ticket Created<\/p>

18\/07\/2025 10:47 (carly)<\/b>Iain is aware and will attend today.<\/p>

18\/07\/2025 16:10 (iain)<\/b>Details taken for postbox signage.<\/p>

18\/07\/2025 16:46 (jane)<\/b>Office to order signs <\/p>

28\/07\/2025 14:24 (jane)<\/b>Sent details to Myalls Signs to order new signage <\/p>

01\/08\/2025 16:05 (jane)<\/b>Engineer has new signage <\/p>

06\/08\/2025 16:21 (iain)<\/b>Signage for postboxes.<\/p>

06\/08\/2025 16:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/08\/2025.Supplied and fitted new purpose made signage to post boxes as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60181","ticket_flag":"0","ticket_reference":"HDT61266","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Neal Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9PA","cs_id":"1007","cs_address_1":"66 Neal Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9PA","ticket_client_site":"1007","ticket_title":"Leak into shop unit","ticket_contact":"3548","contact_first_name":"David","contact_last_name":"McNee","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 12:07","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 12:07 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 12:09 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/07\/2025. Attended site to investigate a leak into the shop unit. Found to a blocked gully in Flat 1. Unblocked Flushed through and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60182","ticket_flag":"0","ticket_reference":"HDT61267","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"344","cs_address_1":"Flat 3.3","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_title":"Leak into Flat 3.3","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/07\/25 12:11","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 12:11 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 12:13 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/07\/2025. Attended site to investigate a leak coming into Flat 3.3 Found to be a blocked gully, cleared blockage, flushed through and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60185","ticket_flag":"0","ticket_reference":"HDT61270","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"\u00e2\u20ac\u00a2\tHandle to door off of bedroom is broken as is the key and lock ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 13:20 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 13:21 (carly)<\/b>Access requested Tuesday 22nd July at 12pm.<\/p>

21\/07\/2025 14:27 (carly)<\/b>Please ignore this is a duplicate job.<\/p>

22\/07\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/07\/2025.Job already on system ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60188","ticket_flag":"0","ticket_reference":"HDT61273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"Shower blocked.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/07\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

21\/07\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/07\/2025 15:09 (carly)<\/b>Iain aware and attending now.Please use keys for access but knock first.<\/p>

21\/07\/2025 17:07 (iain)<\/b>Cleared shower blokage and flushed through.<\/p>

23\/07\/2025 11:20 (iain)<\/b>Reinstated shower trap cover.Shower has been plunged, aqua vaced and flushed through but is still partially blocked.Office informed.<\/p>

23\/07\/2025 11:21 (jane)<\/b>Still an partial blockage, arranging for London Drainage to attend <\/p>

23\/07\/2025 11:52 (jane)<\/b>London Drainage attending this afternoon <\/p>

23\/07\/2025 16:40 (iain)<\/b>In attendance with London drainage.<\/p>

24\/07\/2025 09:37 (jane)<\/b>(Ticket Closed)<\/p>

30\/07\/2025 13:20 (jane)<\/b>(Ticket Re-Opened)<\/p>

30\/07\/2025 13:22 (jane)<\/b>Re- attending on Thursday 31st July - issue with shower <\/p>

01\/08\/2025 07:53 (michaelk)<\/b>Attended site to investigate blocked waste. Attempted to clear using aqau vac, however wasn't able to completely clear. Investigated shower tray and confirmed that the tray is cracked. A replacement is required. 2hrs labour 105<\/p>

01\/08\/2025 10:00 (jane)<\/b>(Ticket Closed)<\/p>

10\/04\/2026 10:40 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (Flat 3 Nassau House, 120-124 Shaftesbury Avenue, London , W1D 5EP). <\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/07\/2025.Attended site to blocked shower Plunged, through pipework, aqua vac and flushed through but is still partially blocked.Arranged for drainage specialist to attend to machine clear blockage leaving clear Received instructions to return as blockage still present, drainage engineers found issue with removing the trap etc to the shower tray Plumber attended and on thorough investigation of the shower tray, confirmed that the tray is cracked. A replacement is required, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60220","ticket_flag":"0","ticket_reference":"HDT61305","ticket_client":"2167","client_name":"Mercers's Company ","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":" PA system for Pineapple Class in SMC - Monday 28th July at 6pm ","ticket_contact":"3630","contact_first_name":"Lynne","contact_last_name":"Henderson","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/07\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

28\/07\/2025 10:37 (System)<\/b>Ticket Created<\/p>

28\/07\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/07\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60237","ticket_flag":"0","ticket_reference":"HDT61322","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"766","cs_address_1":"Flat 4","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_title":"MDR\/JH\/17103 - Replacement of cracked tiles to bathroom en-suite ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"29\/07\/25 14:31","ticket_invoice_total":null,"ticket_notes_combined":"

29\/07\/2025 14:35 (jane)<\/b>Property vacant from Thursday morning 31st July<\/p>

01\/08\/2025 09:12 (iain)<\/b>Tile uplifted for sample but unable to source, tiles are discontinued. Office informed.<\/p>

02\/09\/2025 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/08\/2025.Unable to repair flooring, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60286","ticket_flag":"0","ticket_reference":"HDT61371","ticket_client":"2161","client_name":"Xeinadin Group ","ticket_address_1":"8th Floor, Becket House 36 Old Jewry ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2 8DD","cs_id":"2932","cs_address_1":"8th Floor, Becket House ","cs_address_2":"36 Old Jewry ","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2932","ticket_title":"Floor sockets are not working","ticket_contact":"3619","contact_first_name":"Anna","contact_last_name":"Scheu","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 10:49","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 10:49 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 16:03 (roy)<\/b>Faulty floor sockets.Temp repair4 sockets in one box, two are working. Ran extension leads from here to feed computers.Another floor box with a double socket also not working.Has power to sockets though.Need 2 double sockets<\/p>

06\/08\/2025 11:33 (roy)<\/b>Returning Thursday at at 7am.Alan said I need to remove socket to get exact size as last one didn't fit<\/p>

07\/08\/2025 07:57 (roy)<\/b>Removed floorbox socket to take to WF and order<\/p>

08\/08\/2025 11:26 (jane)<\/b>3No x floor box sockets on order <\/p>

23\/09\/2025 10:19 (jane)<\/b>Re-attending on 26th September when on site carrying out the PAT testing <\/p>

30\/09\/2025 10:38 (jane)<\/b>Re-attending on Friday 3rd October <\/p>

03\/10\/2025 14:40 (jane)<\/b>Waiting on the client to confirm access <\/p>

04\/11\/2025 13:09 (jane)<\/b>(Ticket Closed)<\/p>

26\/11\/2025 11:34 (carly)<\/b>(Ticket Re-Opened)<\/p>

26\/11\/2025 12:04 (carly)<\/b>Confirmed for Friday 28th November at 830am.<\/p>

28\/11\/2025 13:13 (roy)<\/b>With AlanChange sockets<\/p>

03\/12\/2025 15:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025.Replaced floor sockets as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60289","ticket_flag":"0","ticket_reference":"HDT61374","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5BP","cs_id":"2255","cs_address_1":"12 Macclesfield Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5BP","ticket_client_site":"2255","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:27 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:29 (carly)<\/b>Access requested Tuesday 19th August 9am.<\/p>

05\/08\/2025 12:23 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:58 (carly)<\/b>This is common parts but need to check if this has already been completed.<\/p>

18\/08\/2025 09:52 (carly)<\/b>No longer needed as per Lilian.<\/p>

18\/08\/2025 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.No longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60290","ticket_flag":"0","ticket_reference":"HDT61375","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"2652","cs_address_1":"15 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"2652","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:30 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:31 (carly)<\/b>Access requested Tuesday 19th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 19th.<\/p>

06\/08\/2025 09:40 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60292","ticket_flag":"0","ticket_reference":"HDT61377","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15A Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"13","cs_address_1":"15A Gerrard Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6JD","ticket_client_site":"13","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:47 (carly)<\/b>Access requested for Wednesday 20th August 9am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:44 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60293","ticket_flag":"0","ticket_reference":"HDT61378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2387","cs_address_1":"Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EE","ticket_client_site":"2387","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:48 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:52 (carly)<\/b>Access requested for Wednesday 20th August 11am.<\/p>

05\/08\/2025 12:24 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60294","ticket_flag":"0","ticket_reference":"HDT61379","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"2231","cs_address_1":"Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"2231","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:53","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:53 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:55 (carly)<\/b>Access requested Wednesday 20th August at 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed for August 20th.<\/p>

06\/08\/2025 09:45 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/08\/2025.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60295","ticket_flag":"0","ticket_reference":"HDT61380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"26 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DH","cs_id":"114","cs_address_1":"26 Rupert Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DH","ticket_client_site":"114","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:56 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 11:58 (carly)<\/b>Access requested Thursday 21st August 9am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:46 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60296","ticket_flag":"0","ticket_reference":"HDT61381","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"2519","cs_address_1":"Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"2519","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 11:59","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 11:59 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:00 (carly)<\/b>Access requested Thursday 21st August 11am.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:47 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60297","ticket_flag":"0","ticket_reference":"HDT61382","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"943","cs_address_1":"9 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"943","ticket_title":"To carry out EICR.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 12:01","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 12:01 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 12:03 (carly)<\/b>Access requested Thursday 21st August 1pm.<\/p>

05\/08\/2025 12:25 (carly)<\/b>Confirmed August 21st.<\/p>

06\/08\/2025 09:48 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/08\/2025.Works cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60301","ticket_flag":"0","ticket_reference":"HDT61386","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"27 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"512","cs_address_1":"27 Slingsby Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"512","ticket_title":"TV Aerials not working across 27 Slingsby Place ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/08\/25 14:50","ticket_invoice_total":null,"ticket_notes_combined":"

05\/08\/2025 14:50 (System)<\/b>Ticket Created<\/p>

05\/08\/2025 14:55 (jane)<\/b>Ward Aerials advised they can attend on Thursday 7th August <\/p>

06\/08\/2025 14:49 (jane)<\/b>Ward Aerials attending on Thursday 7th August <\/p>

08\/08\/2025 09:59 (jane)<\/b>Attended and site informed Aerial Company RAMs are required to enter the roof, awaiting RAMs from the Aerial Co<\/p>

26\/08\/2025 14:29 (jane)<\/b>Ward Aerials can attend on Thursday 4.9.25 between 8-10, RAMs to be approved <\/p>

04\/09\/2025 09:54 (jane)<\/b>Re-booking for Tuesday 23.09.25 8-10am<\/p>

19\/09\/2025 15:06 (jane)<\/b>RAMs resubmitted for Tuesday 23.09.25 8-10am<\/p>

22\/09\/2025 11:43 (carly)<\/b>RAMs not up to scratch as per Sue.Ward Aerials now cancelled.<\/p>

14\/10\/2025 11:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Flat wants SKY Q checked inputs on top floor and found inputs poor, dish is off direction, located dish on flat roof of green building via door on top stairs Management will not allow until RAMs have been sent and a roof inspection has been carried out by others, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Ward Aerials","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60307","ticket_flag":"0","ticket_reference":"HDT61392","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2\/3rd Floor Flat 6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"3004","cs_address_1":"2\/3rd Floor Flat ","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"3004","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/08\/25 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

06\/08\/2025 11:29 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 11:30 (carly)<\/b>Access requested Thursday 14th August 1pm.<\/p>

08\/08\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/08\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60308","ticket_flag":"0","ticket_reference":"HDT61393","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"Replacement shower tray ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/08\/25 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/08\/2025 13:26 (System)<\/b>Ticket Created<\/p>

06\/08\/2025 13:27 (jane)<\/b>Shower tray on order <\/p>

08\/08\/2025 15:51 (jane)<\/b>Attending Wednesday 14Th Aug<\/p>

08\/08\/2025 15:52 (jane)<\/b>Attending Wednesday 13th August <\/p>

14\/08\/2025 16:45 (jane)<\/b>On going works <\/p>

15\/08\/2025 07:16 (michaelk)<\/b>Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. 8hrs labour 405<\/p>

15\/08\/2025 07:18 (michaelk)<\/b>Attended site to remove the shower waste and to test the drainage. I reported back to Lillian that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. 2hrs labour 105<\/p>

02\/09\/2025 19:48 (michaelk)<\/b>Continued with the shower, enclosure and tiling. 8hrs labour.<\/p>

02\/09\/2025 19:49 (michaelk)<\/b>Completed the installation. 8hrs labour. <\/p>

03\/09\/2025 11:44 (jane)<\/b>(Ticket Closed)<\/p>

10\/04\/2026 10:41 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (Flat 3 Nassau House, 120-124 Shaftesbury Avenue, London , W1D 5EP). <\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/08\/2025.Attended site to remove the existing shower enclosure and tray to inspect the installation beneath the floor. The tray had been stuck down with ct1, which made the removal very difficult and time consuming. The tray was broke up into sections. Attended site to remove the shower waste and to test the drainage, reported back to client that there were blockages in the drainage beneath the floor. Westminster council are dealing with the issue. Continued with the shower, enclosure and tilingCompleted the installation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60328","ticket_flag":"0","ticket_reference":"HDT61413","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3A Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"3020","cs_address_1":"Flat 3A","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/08\/25 09:54","ticket_invoice_total":null,"ticket_notes_combined":"

08\/08\/2025 09:54 (System)<\/b>Ticket Created<\/p>

08\/08\/2025 09:55 (carly)<\/b>Access requested Tuesday 12th August 1pm.<\/p>

08\/08\/2025 10:06 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Duplicate.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60352","ticket_flag":"0","ticket_reference":"HDT61437","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Repairs to small chipped wood on door frames. Redec kitchen water damaged ceiling.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/08\/25 15:18","ticket_invoice_total":null,"ticket_notes_combined":"

11\/08\/2025 15:18 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:39 (carly)<\/b>This needs to quoted first, Jack will attend to quote on Friday 15th August.<\/p>

12\/08\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Works gone to quote.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60353","ticket_flag":"0","ticket_reference":"HDT61438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Marks on bathroom floor tiles.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/08\/25 15:20","ticket_invoice_total":null,"ticket_notes_combined":"

11\/08\/2025 15:20 (System)<\/b>Ticket Created<\/p>

11\/08\/2025 15:21 (carly)<\/b>Access requested Tuesday 12th August 11am.<\/p>

11\/08\/2025 15:34 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/08\/2025.Job no longer needed as per Lilian.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60403","ticket_flag":"0","ticket_reference":"HDT61488","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1470","cs_address_1":"Flat 2","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_title":"To carry out full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"15\/08\/25 09:11","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 09:11 (System)<\/b>Ticket Created<\/p>

15\/08\/2025 09:12 (jane)<\/b>Requested access for Tuesday morning 19th August <\/p>

18\/08\/2025 10:39 (jane)<\/b>Confirmed For Tuesday morning 19th August - collect keys and but knock first <\/p>

21\/08\/2025 08:33 (michaelk)<\/b>Completed alarm and plumbing check. 35<\/p>

21\/08\/2025 09:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/08\/2025.Completed alarm and plumbing checks ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60405","ticket_flag":"0","ticket_reference":"HDT61490","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"3155","cs_address_1":"Mercer Walk ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"3155","ticket_title":"To investigate leaking point of use heater cleaner cupboard ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/08\/25 09:18","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 09:18 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 08:17 (roy)<\/b>Needs new water heater.Disconnected power supply as leaking onto electricsQuote required <\/p>

18\/08\/2025 10:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/08\/2025.On inspection found needs new water heater. Disconnected power supply as leaking onto electrics Quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60409","ticket_flag":"0","ticket_reference":"HDT61494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"995","cs_address_1":"21a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_title":"Please arrange for Travis to assist with removal of items 1st thing Monday morning at 8am - 18th August - Office ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/08\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

15\/08\/2025 11:46 (System)<\/b>Ticket Created<\/p>

18\/08\/2025 09:23 (carly)<\/b>Now moved to Thursday 21st August.<\/p>

20\/08\/2025 15:45 (jane)<\/b>Waiting on client to confirm another day <\/p>

27\/08\/2025 12:21 (carly)<\/b>Access requested Monday 1st September at 9am<\/p>

27\/08\/2025 12:49 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

27\/08\/2025 13:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60508","ticket_flag":"0","ticket_reference":"HDT61593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 1a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"974","cs_address_1":"Flat 1","cs_address_2":"1a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"974","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/08\/25 09:27","ticket_invoice_total":null,"ticket_notes_combined":"

19\/08\/2025 09:27 (System)<\/b>Ticket Created<\/p>

19\/08\/2025 09:29 (carly)<\/b>Access requested Tuesday 26th August 9am.<\/p>

26\/08\/2025 10:18 (carly)<\/b>Access requested Monday 1st September at 9am.<\/p>

01\/09\/2025 11:26 (carly)<\/b>Access confirmed for Tuesday 2nd September between 11-3pm.<\/p>

03\/09\/2025 11:09 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/09\/2025.Duplicate","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60529","ticket_flag":"0","ticket_reference":"HDT61614","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9B 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3128","cs_address_1":"Flat 9B","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_title":"To carry out ITC check list - For Thursday 21st August ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/08\/25 14:18","ticket_invoice_total":null,"ticket_notes_combined":"

20\/08\/2025 14:18 (System)<\/b>Ticket Created<\/p>

21\/08\/2025 16:25 (iain)<\/b>ITC list.<\/p>

22\/08\/2025 15:33 (iain)<\/b>ITC'S.<\/p>

22\/08\/2025 15:35 (iain)<\/b>(Flat 9B 9-15 Sackville Street ) Need to order new drawer runners.Have eased and adjusted patio doors but 20\/20 required.Is furniture and TV to be removed?<\/p>

27\/08\/2025 08:56 (roy)<\/b>Sockets okLights power is disconnected due to faulty parts.Disconnected light that is on 24\/7 and overheating Pat test tv and kitchen but tv came from flat C and left in B for storage<\/p>

27\/08\/2025 10:17 (jane)<\/b>Remote control on order for TV - delivery date 1st\/2nd September - Email Sent<\/b><\/p>

27\/08\/2025 19:39 (roy)<\/b>Give access to cleaners.Returned later to refit blind, replace broken shower hose pipe, fit tv to wall <\/p>

03\/09\/2025 11:54 (jane)<\/b>Sensors on order for wardrobe lights <\/p>

12\/09\/2025 10:34 (jane)<\/b>Requested access for Monday 15th September from midday <\/p>

24\/09\/2025 09:21 (jane)<\/b>Sent an email to the client requesting a date <\/p>

24\/09\/2025 10:02 (carly)<\/b>Access requested for Friday 26th September at 9am.<\/p>

24\/09\/2025 11:39 (carly)<\/b>Access confirmed by Angela. Please use keys provided by reception.<\/p>

26\/09\/2025 14:24 (alan)<\/b>Replace 3 sensors to wardrobe lights <\/p>

26\/09\/2025 15:50 (iain)<\/b>Shower seal, remote control and Repairaid.<\/p>

26\/09\/2025 16:32 (jane)<\/b>(Ticket Closed)<\/p>

01\/10\/2025 13:41 (jane)<\/b>(Ticket Re-Opened)<\/p>

01\/10\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Carried out list of snagging works Supplied and fitted new sensors to all wardrobe lights Overhauled wardrobe hinges to bedroom two Supplied and fitted new shower seal to shower Supplied and fitted new shower hose to ensuite bathroom Made good and cleaned shower wall grout Unblocked basin to Ensuite two Reinstated toilet seat to Ensuite twoReinstated sockets Hang TV on wallSupplied new remote control Removed items left previous tenant Repaired main door and internal doors and handles Repairs to kitchen cabinet Repaired lounge cupboard knobs Repaired fridge freezer at base etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60537","ticket_flag":"0","ticket_reference":"HDT61622","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"List of works for Friday morning 22nd August from 9am - tenant home to provide access ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/08\/25 14:12","ticket_invoice_total":null,"ticket_notes_combined":"

21\/08\/2025 14:12 (System)<\/b>Ticket Created<\/p>

22\/08\/2025 15:22 (iain)<\/b>List of works.<\/p>

22\/08\/2025 15:24 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) All jobs complete but-Don't know what they mean by outlets.Dishwasher racks need replacing.Pull rods for drapes need ordering.Drapes need dry cleaning, tennant was going to spek to client.<\/p>

22\/08\/2025 15:49 (alan)<\/b>1. Cooker hood new light needs to be ordered 2. Under cupboard light not working. New fitting needs to be ordered 3. Light in bedroom 2 wardrobe not working. New sensor for light needs to be order 4. Outside lights in floor of balcony not working. All 7 fittings needs replacing due to fittings are faulty and parts not available Please let me know if quote is needed ?<\/p>

27\/08\/2025 13:34 (jane)<\/b>Window curtain rods on order <\/p>

28\/08\/2025 09:35 (jane)<\/b>Racks on order for dishwasher <\/p>

03\/09\/2025 11:51 (jane)<\/b>Electrical parts on order <\/p>

12\/09\/2025 10:33 (jane)<\/b>Requested access for Monday morning 15th September to Flat C <\/p>

15\/09\/2025 11:12 (carly)<\/b>Access requested for Iain on Tuesday 16th September at 9amand Alan on Friday 19th September at 1pm.<\/p>

24\/09\/2025 09:18 (jane)<\/b>Requested access for Friday morning 26th September <\/p>

24\/09\/2025 10:02 (jane)<\/b>Access requested for Monday morning 29th September<\/p>

26\/09\/2025 15:39 (jane)<\/b>Access confirmed for Monday morning 29th September - use management keys <\/p>

29\/09\/2025 16:00 (iain)<\/b>Dishwasher racks and wands.<\/p>

29\/09\/2025 16:00 (iain)<\/b>(Flat 9C, 9-15 Sackville Street ) New shower head holder and bin cupboard to source and order.<\/p>

30\/09\/2025 10:21 (jane)<\/b>New shower head holder and bin cupboard to source and order. - Email Sent<\/b><\/p>

30\/09\/2025 15:02 (alan)<\/b>Repair lights in bedroom wardrobe and install new sensor to RHS wardrobe in main bedroom <\/p>

01\/10\/2025 15:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/10\/2025.List of repairs completed Supplied pull rods for drapes Supplied and fitted new special order dishwasher racks\/baskets (top and bottom)Replaced under cupboard lights in kitchen Supplied and fitted new sensors for wardrobe lights Replaced cooker hood light with new to match Re-balanced washing machine Repaired wardrobe drawers Repaired toilet seats Refixed brackets and knob for shower and bidet Re-tightened coat hooks Adjusted kitchen doors Repaired various doors etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60589","ticket_flag":"3","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"Multiple works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/08\/25 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.List of work completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60626","ticket_flag":"0","ticket_reference":"HDT61711","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3159","cs_address_1":"Flat 1 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3159","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:27 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:28 (carly)<\/b>Access requested Thursday 11th September 9am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60627","ticket_flag":"0","ticket_reference":"HDT61712","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3160","cs_address_1":"Flat 2 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3160","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:30 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:32 (carly)<\/b>Access requested Thursday 11th September at 10:30am.<\/p>

09\/09\/2025 09:28 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60628","ticket_flag":"0","ticket_reference":"HDT61713","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 3 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3161","cs_address_1":"Flat 3 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3161","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:33","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:33 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:36 (carly)<\/b>Access requested Thursday 11th September 12pm<\/p>

09\/09\/2025 09:29 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60629","ticket_flag":"0","ticket_reference":"HDT61714","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3162","cs_address_1":"Flat 4 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3162","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:38 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:40 (carly)<\/b>Access requested Thursday 11th September 1:30pm<\/p>

09\/09\/2025 09:33 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60630","ticket_flag":"0","ticket_reference":"HDT61715","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 Court House ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1AJ","cs_id":"3163","cs_address_1":"Flat 6 Court House","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1AJ","ticket_client_site":"3163","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:41","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:41 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:43 (carly)<\/b>Access requested Thursday 11th September 3pm.<\/p>

09\/09\/2025 09:34 (carly)<\/b>(Ticket Closed)<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60631","ticket_flag":"0","ticket_reference":"HDT61716","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_id":"3164","cs_address_1":"Flat 2 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3164","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:46 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:51 (carly)<\/b>Access requested Friday 12th September 9am.<\/p>

09\/09\/2025 09:36 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60632","ticket_flag":"0","ticket_reference":"HDT61717","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 3 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_id":"3165","cs_address_1":"Flat 3 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3165","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:52 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:54 (carly)<\/b>Access requested Friday 12th September 10:30am<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60633","ticket_flag":"0","ticket_reference":"HDT61718","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 1DP","cs_id":"3166","cs_address_1":"Flat 4 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 1DP","ticket_client_site":"3166","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:55","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:55 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 11:57 (carly)<\/b>Access requested Friday 12th September 12pm.<\/p>

09\/09\/2025 09:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60634","ticket_flag":"0","ticket_reference":"HDT61719","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 Brompton Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"1DP","cs_id":"3167","cs_address_1":"Flat 6 Brompton Road","cs_address_2":"","cs_town":"London","cs_postcode":"1DP","ticket_client_site":"3167","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3245","contact_first_name":"Tim","contact_last_name":"Harris","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/09\/25 11:59","ticket_invoice_total":null,"ticket_notes_combined":"

03\/09\/2025 11:59 (System)<\/b>Ticket Created<\/p>

03\/09\/2025 12:02 (carly)<\/b>Access requested Friday 12th September at 1:30pm<\/p>

09\/09\/2025 09:38 (carly)<\/b>(Ticket Closed)<\/p>

17\/09\/2025 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

17\/09\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/09\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60646","ticket_flag":"0","ticket_reference":"HDT61731","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2951","cs_address_1":"Becket House","cs_address_2":"36 Old Jewry","cs_town":"London","cs_postcode":"EC2 8DD","ticket_client_site":"2951","ticket_title":"To carry out PAT testing - 8am - Friday 12th September - 3rd Floor ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/09\/25 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

04\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

08\/09\/2025 10:28 (carly)<\/b>Now confirmed for Friday 26th September as per Steve. Tenant will be home to provide access.<\/p>

26\/09\/2025 14:28 (roy)<\/b>Unable to turn off 75 monitors75 xtn leads 75 modems Need to arrange out of hoursDue to people working at their stations.These people sometimes work u til 2am<\/p>

03\/10\/2025 10:14 (roy)<\/b>Complete pat test<\/p>

03\/10\/2025 11:21 (jane)<\/b>(Ticket Closed)<\/p>

14\/10\/2025 11:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025. Carried out PAT and issued certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60652","ticket_flag":"0","ticket_reference":"HDT61737","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"7-13 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"3170","cs_address_1":"7-13 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QJ","ticket_client_site":"3170","ticket_title":"To carry out EICR ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/09\/25 16:38","ticket_invoice_total":null,"ticket_notes_combined":"

04\/09\/2025 16:38 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Works under one job 27 Slingsby Place ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60653","ticket_flag":"0","ticket_reference":"HDT61738","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3131","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_title":"PAT testing ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/09\/25 09:16","ticket_invoice_total":null,"ticket_notes_combined":"

05\/09\/2025 09:16 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 08:43 (roy)<\/b>Various properties pat test<\/p>

23\/09\/2025 09:53 (jane)<\/b>List of properties completed on 16th September, Becket House, 36 Old Jewry booked in for 26th September <\/p>

26\/09\/2025 14:19 (roy)<\/b>Pat test <\/p>

26\/09\/2025 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.List of properties PAT testing as instructed and reports sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60676","ticket_flag":"0","ticket_reference":"HDT61761","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"79 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"21","cs_address_1":"79 St Martins Lane","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"21","ticket_title":"Could you please instruct electrician to investigate the electrical cupboard \u00e2\u20ac\u201c to ensure that the cupboard is safe","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/09\/25 15:18","ticket_invoice_total":null,"ticket_notes_combined":"

09\/09\/2025 15:18 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 12:48 (alan)<\/b>Look at lighting faults in main room, order replacement lamp holder for main light and order new switch panel<\/p>

23\/09\/2025 11:59 (jane)<\/b>Inspected lighting faults in main room, ordered replacement lamp holder for main light and ordered new switch panel<\/p>

26\/09\/2025 07:27 (alan)<\/b>Return to site and replace 2 broken lights in common parts <\/p>

01\/10\/2025 13:24 (alan)<\/b>See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up <\/p>

01\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/10\/2025.See photos 1. No fire stopping at top of electrical cupboard 2. No fire stopping where pipes and cable go though wall 3. Front cover to landlord distribution board is broken 4. Cables is meter cupboard need tiding up","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60688","ticket_flag":"0","ticket_reference":"HDT61773","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"185","cs_address_1":"Flat 3.1","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"185","ticket_title":"Leak into flat 3.1","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/09\/25 15:46","ticket_invoice_total":null,"ticket_notes_combined":"

14\/09\/2025 15:46 (System)<\/b>Ticket Created<\/p>

14\/09\/2025 18:27 (roy)<\/b>Leak into 3.1 from 4.1.No access into 3.1 but did send a video of the leak.Unable to access gulley outlet. Strong possibility it is the outlet but also need to check shower.Silicone looks okNTR monday <\/p>

15\/09\/2025 09:43 (carly)<\/b>Access requested for today Monday 15th September.<\/p>

16\/09\/2025 10:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/09\/2025.Emergency call-out to leak into 3.1 from 4.1. No access into 3.1 but did send a video of the leak. Unable to access gulley outlet. Strong possibility it is the outlet but also need to check shower, need to return to investigate further ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60712","ticket_flag":"0","ticket_reference":"HDT61797","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"20-22 Shelton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JJ","cs_id":"1633","cs_address_1":"20-22 Shelton Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JJ","ticket_client_site":"1633","ticket_title":"To investigate electric 20-22 Shelton Street, in the hairdressers for footfall camera","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/09\/25 16:36","ticket_invoice_total":null,"ticket_notes_combined":"

17\/09\/2025 16:36 (System)<\/b>Ticket Created<\/p>

17\/09\/2025 16:55 (jane)<\/b>Requires 2No engineers <\/p>

18\/09\/2025 11:39 (jane)<\/b>Requesting access for Monday morning 22nd September <\/p>

22\/09\/2025 14:58 (roy)<\/b>With Alan<\/p>

24\/09\/2025 07:27 (alan)<\/b>Investigate power fault to footfall camera power supply Report back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV <\/p>

24\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/09\/2025.Investigated power fault to footfall camera power supply Reported back that a CCTV supply has been taken from the footfall camera power supply Advised client that a separate fuse spur should be installed for the CCTV","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60716","ticket_flag":"0","ticket_reference":"HDT61801","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"To attend to leaking 4\" soil stack on roof ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 11:06","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 11:06 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 11:08 (jane)<\/b>Speak to Michael for more information <\/p>

02\/10\/2025 16:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.No leak present ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60720","ticket_flag":"0","ticket_reference":"HDT61805","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44b Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1233","cs_address_1":"44b Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_title":"To locate a water stopcock for the flats ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 15:20","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 15:20 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 08:51 (michaelk)<\/b>Attended site to investigate the mains water isolation position, feeding the 3rd floor flats. The isolation points for 44b offices was clearly found and confirmed inside the gas meter cupboard, with the meter locations in the street. We attempted to trace down the pipework from the flats and did find riser cupboards located on the 3rd floor stairwell, however these pipes weren't labelled. These pipes could potentially be the three gas and water supplies feeding the flats, as i believe flats 1 and 2 are linked. I waited for the ground floor restaurant to be occupied and attended their basement kitchens to look for any valves. We did find a mains water supply feeding their hot water plant, however the pipework was fed through a wall with no valves or branches. In the street there is a large manhole cover, that could house a valve but I would imagine that it would isolate all of the water to the restaurant and flats. Note; if we could access the flats, I potentially could pinpoint the correct pipes running through the 3rd floor risers.3hrs labour 155<\/p>

01\/10\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>

08\/10\/2025 13:05 (carly)<\/b>Tenant will be able to provide on 15 or 16 October from 9:00.<\/p>

14\/10\/2025 10:01 (carly)<\/b>(Ticket Re-Opened)<\/p>

14\/10\/2025 10:03 (carly)<\/b>Confirmed for Wednesday 15th October 1pm, tenant to provide access.<\/p>

20\/10\/2025 08:52 (michaelk)<\/b>Attended site to gain access into the flats to identify the mains supply pipework. I went upto the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof).Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.2hrs labour 105<\/p>

20\/10\/2025 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.Attended site to gain access into the flats to identify the mains supply pipework. I went up to the tanks on the roof and could see the mains supply, which I then tracked to the flats kitchen. The galvanised mains supply ran behind the lift shaft on the 3rd floor and could be seen in the common parts. There appears to be no isolation to separate the mains kitchen supply( flat) from the mains tank supply(roof). Note; now we have some idea where the mains supply runs from, we could attempt to trace it again through the basement kitchen, to try to find an isolation point.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60723","ticket_flag":"0","ticket_reference":"HDT61808","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"1302","cs_address_1":"38 Tavistock Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1302","ticket_title":"To check wall light between ground and 1st floor.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/09\/25 16:11","ticket_invoice_total":null,"ticket_notes_combined":"

18\/09\/2025 16:11 (System)<\/b>Ticket Created<\/p>

18\/09\/2025 16:19 (jane)<\/b>Attending on 19th September <\/p>

22\/09\/2025 05:50 (alan)<\/b>Order replacement lamps for lights <\/p>

23\/09\/2025 11:55 (jane)<\/b>Ordered replacement lamps for lights - Email Sent<\/b><\/p>

26\/09\/2025 14:22 (alan)<\/b>Replace blown lamps in common parts as needex<\/p>

26\/09\/2025 14:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Replace all blown lamps in common parts leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60733","ticket_flag":"0","ticket_reference":"HDT61818","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"33 Cranbourn Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"761","cs_address_1":"33 Cranbourn Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"761","ticket_title":"MDR\/JH\/17161 - To replace 3No wall lights to the common parts ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/09\/25 11:50","ticket_invoice_total":null,"ticket_notes_combined":"

22\/09\/2025 11:56 (carly)<\/b>Jane to order parts.<\/p>

25\/09\/2025 15:37 (jane)<\/b>3No x wall-lights on order - 5 day lead-time <\/p>

03\/10\/2025 15:42 (jane)<\/b>Wall-lights arrived, no access required, common parts <\/p>

03\/10\/2025 15:49 (jane)<\/b>Attending on Tuesday 7th October to fit new wall lights to common parts <\/p>

13\/10\/2025 07:33 (alan)<\/b>Quoted works <\/p>

13\/10\/2025 12:38 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025. Carried out quotation MDR\/JH\/17161 - To replace 3No wall lights to the common parts","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60743","ticket_flag":"0","ticket_reference":"HDT61828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1497","cs_address_1":"Flat 3","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_title":"Window is jammed ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/09\/25 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

23\/09\/2025 14:43 (System)<\/b>Ticket Created<\/p>

23\/09\/2025 14:44 (jane)<\/b>Requested access for mid-morning on Thursday 25th September <\/p>

23\/09\/2025 16:09 (jane)<\/b>Requested access for 11:30am on Thursday 25th September<\/p>

25\/09\/2025 09:30 (jane)<\/b>Access requested for 11am on Friday 26th September <\/p>

26\/09\/2025 10:13 (jane)<\/b>Access confirmed for 11am - Safe between first floor and second floor - Safe number is 2853c<\/p>

29\/09\/2025 12:00 (carly)<\/b>Access requested for today Monday 29th September.<\/p>

29\/09\/2025 13:11 (carly)<\/b>As per Christina - job no longer needed, tenant resolved the issue themselves. <\/p>

30\/09\/2025 10:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60752","ticket_flag":"0","ticket_reference":"HDT61837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 34 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"3140","cs_address_1":"Flat 1","cs_address_2":"34 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3140","ticket_title":"Fixed Wiring Inspection.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/09\/25 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

24\/09\/2025 11:05 (System)<\/b>Ticket Created<\/p>

24\/09\/2025 11:06 (carly)<\/b>Access requested Thursday 25th September 11am.<\/p>

24\/09\/2025 12:49 (carly)<\/b>Spoke to Christina who will see if the we gain access at 9am instead of 11am. Still awaiting access confirmation.<\/p>

25\/09\/2025 09:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/09\/2025.EICR already completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60764","ticket_flag":"0","ticket_reference":"HDT61849","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1732","cs_address_1":"Flat 6","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_title":"Issue with boiler.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/09\/25 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 10:52 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:00 (carly)<\/b>Keys for access please speak to security when you arrive.<\/p>

26\/09\/2025 11:27 (carly)<\/b>Mike is aware and will attend today.<\/p>

26\/09\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/09\/2025.Boiler has already been repaired ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60774","ticket_flag":"0","ticket_reference":"HDT61859","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"To check the amp bolted to the front of the building.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/09\/25 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

29\/09\/2025 11:12 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.CThis is part of the external street lighting and all maintenance works are the responsibility of the local authority ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60780","ticket_flag":"0","ticket_reference":"HDT61865","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"1719","cs_address_1":"27 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_title":"Main door - Lock Broken.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/09\/25 16:03","ticket_invoice_total":null,"ticket_notes_combined":"

29\/09\/2025 16:03 (System)<\/b>Ticket Created<\/p>

29\/09\/2025 16:11 (carly)<\/b>Job no longer needed as per client.<\/p>

30\/09\/2025 10:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/09\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60783","ticket_flag":"0","ticket_reference":"HDT61868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1281","cs_address_1":"Flat 3.2","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_title":"Television Not Working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/09\/25 12:52","ticket_invoice_total":null,"ticket_notes_combined":"

30\/09\/2025 12:52 (System)<\/b>Ticket Created<\/p>

30\/09\/2025 12:53 (carly)<\/b>Awaiting access details.<\/p>

30\/09\/2025 16:27 (jane)<\/b>Advised client requires TV aerial specialist, checking Ward Aerials availability <\/p>

01\/10\/2025 09:09 (jane)<\/b>Requested access for Thursday 02.10.25 between 10-12 but we will require the resident to be home when we attend and we will need their name and contact details for our engineers job sheet<\/p>

01\/10\/2025 10:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/10\/2025.Issue resolved ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60792","ticket_flag":"0","ticket_reference":"HDT61877","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"388","cs_address_1":"Flat 1","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"388","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 10:52 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:01 (carly)<\/b>Access requested Monday 1st December at 9am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:44 (carly)<\/b>Rika Abeyrikabey@hotmail.com<\/p>

25\/11\/2025 14:12 (carly)<\/b>Confirmed, please use keys for access.<\/p>

02\/12\/2025 05:12 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025. Completed compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60793","ticket_flag":"0","ticket_reference":"HDT61878","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"766","cs_address_1":"Flat 4","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"766","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:03","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:03 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:04 (carly)<\/b>Access requested Monday 1st December at 11am.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:46 (carly)<\/b>Miss Siya AhujaMiss Khushi Arorasiyaahujaa@gmail.comkhushi071203@gmaim.com<\/p>

25\/11\/2025 14:03 (carly)<\/b>Access confirmed, please use keys.<\/p>

02\/12\/2025 05:11 (michaelk)<\/b>Completed compliance testing 145<\/p>

02\/12\/2025 07:43 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025. Completed compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60794","ticket_flag":"0","ticket_reference":"HDT61879","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 5, 126 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"2879","cs_address_1":"Flat 5, 126 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PE","ticket_client_site":"2879","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:07","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:07 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:08 (carly)<\/b>Access requested Monday 1st December at 1pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:43 (carly)<\/b>Ms Juliet Dunnjulietdunn15@gmail.com<\/p>

01\/12\/2025 11:49 (carly)<\/b>Tenant has requested Thursday 11th December at 1pm.<\/p>

01\/12\/2025 12:34 (carly)<\/b>Tenant will be home for access.<\/p>

12\/12\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Description: Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60795","ticket_flag":"0","ticket_reference":"HDT61880","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 126 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9PE","cs_id":"2695","cs_address_1":"Flat 6","cs_address_2":"126 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9PE","ticket_client_site":"2695","ticket_title":"Gas safety\/plumbing checks\/alarms\/service","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 11:09","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 11:09 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 11:11 (carly)<\/b>Access requested Monday 1st December at 3pm.<\/p>

25\/11\/2025 10:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/11\/2025 13:45 (carly)<\/b>Nadia AwdiNemat ElaminRiem Farahnaaudi@hotmail.comnemat4340@gmail.comrsyfarah@yahoo.co.uk<\/p>

28\/11\/2025 09:13 (carly)<\/b>Confirmed, tenant will be home for access.<\/p>

03\/12\/2025 11:37 (michaelk)<\/b>Completed compliance testing 145<\/p>

03\/12\/2025 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/12\/2025.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60798","ticket_flag":"0","ticket_reference":"HDT61883","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9B 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3128","cs_address_1":"Flat 9B","cs_address_2":"9-15 Sackville Street ","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3128","ticket_title":"Professional clean of the apartment ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/10\/25 13:56","ticket_invoice_total":null,"ticket_notes_combined":"

01\/10\/2025 13:56 (System)<\/b>Ticket Created<\/p>

01\/10\/2025 13:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/08\/2025Carried out professional clean of apartment ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60831","ticket_flag":"0","ticket_reference":"HDT61916","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"HDT61915 Follow-Up","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/10\/25 11:53","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 11:53 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 11:54 (michael)<\/b>VP Foxes attended to drill out locks and replace.<\/p>

06\/10\/2025 14:56 (roy)<\/b>Foxes drilled locks and replaced.Invoice not yet paid so cost unknown Keys given to Anna<\/p>

08\/10\/2025 11:44 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025. Attended site and drilled out 2No: 5 lever deadlocks. Supplied and installed new.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60832","ticket_flag":"0","ticket_reference":"HDT61917","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"689","cs_address_1":"2nd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_title":"HDT61914 Follow-Up","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/10\/25 12:00","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 12:00 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:07 (carly)<\/b>Access requested for Tuesday 7th October 9am.<\/p>

06\/10\/2025 14:28 (carly)<\/b>Access confirmed for Tuesday 7th October, please use keys.<\/p>

17\/10\/2025 11:11 (carly)<\/b>Spoke with Roy who will send the report over for this today.<\/p>

30\/10\/2025 15:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/11\/2025.Works completed on another job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60835","ticket_flag":"0","ticket_reference":"HDT61920","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"639","cs_address_1":"36 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_title":"MDR\/JH\/17203 - Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"06\/10\/25 13:43","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 13:55 (carly)<\/b>Access requested Monday 13th October 11am.<\/p>

08\/10\/2025 09:38 (carly)<\/b>Follow up email sent requesting access for Monday 13th October.<\/p>

08\/10\/2025 12:33 (carly)<\/b>Confirmed for Monday 13th October.Please use codes for access.<\/p>

20\/10\/2025 08:55 (michaelk)<\/b>Attended site to carry out quoted works. 4hrs labour<\/p>

20\/10\/2025 08:57 (michaelk)<\/b>Attended site to complete quoted works repairing the boiler to flat1. Installed new co alalrms. 3hrs labour plus parts, 141.65 (total cost 501.65 ex vat.)<\/p>

20\/10\/2025 10:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.MDR\/JH\/17203 - Boiler repairs to Flat 1 and replacement Co2 alarms to Flats 1 - 3 completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60836","ticket_flag":"0","ticket_reference":"HDT61921","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 6 Gerrard Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PG","cs_id":"2181","cs_address_1":"2nd Floor","cs_address_2":"6 Gerrard Street","cs_town":"London ","cs_postcode":"W1D 5PG","ticket_client_site":"2181","ticket_title":"Electric wall shower unit is not working properly, it gets extremely hot then cold, it is very old and not much water pressure.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/10\/25 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

06\/10\/2025 14:40 (System)<\/b>Ticket Created<\/p>

06\/10\/2025 14:41 (carly)<\/b>Mike K is aware and will attend today.<\/p>

06\/10\/2025 20:27 (michaelk)<\/b>Attended site to investigate the shower issue reported. The shower needs to be replaced due to scale, however the installation is very poor. I have forwarded pictures to our office. 1hr labour 55<\/p>

06\/11\/2025 10:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025.Carried out inspection and reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60843","ticket_flag":"0","ticket_reference":"HDT61928","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1.3 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1047","cs_address_1":"Flat 1.3","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1047","ticket_title":" Radiator noise.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 10:16","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 10:16 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:18 (carly)<\/b>The tenant can provide access between 9 - 11am.<\/p>

09\/10\/2025 05:33 (michaelk)<\/b>Attended site t9 investigate reported noise. The noise was the towel rail element when in use. A replacement element will be quoted for. 1hr labour 55<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60846","ticket_flag":"0","ticket_reference":"HDT61931","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 10:44 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 10:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.Duplicated job.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60848","ticket_flag":"0","ticket_reference":"HDT61933","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Nassau House 120-124 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"1074","cs_address_1":"Flat 3 Nassau House","cs_address_2":"120-124 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"1074","ticket_title":"To carry out EICR.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/10\/25 11:27","ticket_invoice_total":null,"ticket_notes_combined":"

07\/10\/2025 11:27 (System)<\/b>Ticket Created<\/p>

07\/10\/2025 11:28 (carly)<\/b>Access requested Friday 10th October 11am.<\/p>

07\/10\/2025 12:17 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/10\/2025.Duplicated job.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60864","ticket_flag":"0","ticket_reference":"HDT61949","ticket_client":"2024","client_name":"Test Client","ticket_address_1":"52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"476","cs_address_1":"52 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"476","ticket_title":"Gas Safety Inspection","ticket_contact":"3561","contact_first_name":"Mike","contact_last_name":"Reddan","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/10\/25 10:10","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 10:10 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 10:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/10\/2025.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60866","ticket_flag":"0","ticket_reference":"HDT61951","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 18 Monmouth Street Seven Dials","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9HB","cs_id":"3189","cs_address_1":"Flat 4 18 Monmouth Street","cs_address_2":"Seven Dials","cs_town":"London","cs_postcode":"WC2H 9HB","ticket_client_site":"3189","ticket_title":"Leak coming through from top floor.","ticket_contact":"3675","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/10\/25 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

08\/10\/2025 12:19 (System)<\/b>Ticket Created<\/p>

08\/10\/2025 12:20 (carly)<\/b>Roy is aware, just awaiting access details.<\/p>

09\/10\/2025 09:16 (carly)<\/b>Follow up email sent.Still awaiting access details.<\/p>

09\/10\/2025 09:34 (carly)<\/b>Chris will be onsite till about 430\/5pm today.Please contact him on arrival - 07583 112002.<\/p>

09\/10\/2025 16:16 (roy)<\/b>Access with client and easy job bit quote required 2 men with small ladder to access onto flat roof and possible repair to flashing See photoMay need additional work but need closer inspection <\/p>

16\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60878","ticket_flag":"0","ticket_reference":"HDT61963","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"2nd floor Gents sink auto tap no water pressure - water very slow drip once activated | GF toilets no hot water.","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/10\/25 13:19","ticket_invoice_total":null,"ticket_notes_combined":"

09\/10\/2025 13:19 (System)<\/b>Ticket Created<\/p>

09\/10\/2025 13:30 (carly)<\/b>Requested access from 7am Friday 10th October.<\/p>

09\/10\/2025 13:38 (carly)<\/b>Confirmed for Friday 10th October first thing.<\/p>

10\/10\/2025 08:00 (michaelk)<\/b>Attended site to look at both reported faults. The ground floor hot water issue is being caused by faulty element to the multipoint. The 2nd floor sensor tap has a faulty mixing valve. I will quote to replace both items. 2hrs labour 105<\/p>

24\/10\/2025 10:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/10\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60881","ticket_flag":"0","ticket_reference":"HDT61966","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":" Remove unwanted lights in the basement cleaners cupboard.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/10\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

10\/10\/2025 10:56 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 11:02 (carly)<\/b>Access requested Monday 13th October.<\/p>

10\/10\/2025 11:06 (carly)<\/b>Confirmed for Monday 13th October 9am.<\/p>

13\/10\/2025 10:02 (carly)<\/b>Now moved to Wednesday 15th October, Randall is aware.<\/p>

15\/10\/2025 15:42 (alan)<\/b>Gone to quote <\/p>

15\/10\/2025 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/10\/2025.Quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60883","ticket_flag":"0","ticket_reference":"HDT61968","ticket_client":"2176","client_name":"OCS","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2666","cs_address_1":"Flat 3","cs_address_2":"186 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"WC2H 8JB","ticket_client_site":"2666","ticket_title":"Leak","ticket_contact":"3676","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"10\/10\/25 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

10\/10\/2025 13:26 (System)<\/b>Ticket Created<\/p>

10\/10\/2025 13:27 (carly)<\/b>Awaiting access confirmation.<\/p>

10\/10\/2025 15:30 (carly)<\/b>Access confirmed for Tuesday 14th October between 12-4pm.Tenant will be home to provide access.<\/p>

14\/10\/2025 09:21 (carly)<\/b>Tenant to provide access for Flat 3 and 4.<\/p>

15\/10\/2025 10:52 (carly)<\/b>Please use the management keys, although she might be in so please ring the bell and knock.<\/p>

15\/10\/2025 11:20 (carly)<\/b>Please collect keys from security.<\/p>

16\/10\/2025 17:14 (roy)<\/b>Tenant showed Nick a leak coming into the lounge\/bedroomAccess flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window.Flushed through and all draining ok<\/p>

17\/10\/2025 09:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Leak coming into the lounge\/bedroom Access flat 4 and used aqua vac to clear gulley and used rods to pass under Dorma window. Flushed through and all draining ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60885","ticket_flag":"0","ticket_reference":"HDT61970","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"Black strips on the stairs.","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/10\/25 11:01","ticket_invoice_total":null,"ticket_notes_combined":"

13\/10\/2025 11:01 (System)<\/b>Ticket Created<\/p>

13\/10\/2025 11:09 (carly)<\/b>Roy is aware and will attend today.<\/p>

13\/10\/2025 15:42 (roy)<\/b>Restuck black strips x 4Checked all floors and all seems ok<\/p>

13\/10\/2025 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/10\/2025. Attended site and refixed stair tread insert back to nosing's and checked remainder. left all okay. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60894","ticket_flag":"0","ticket_reference":"HDT61979","ticket_client":"104","client_name":"Beringea LLP","ticket_address_1":"Charter House 55 Drury Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5SQ","cs_id":"2864","cs_address_1":"Charter House ","cs_address_2":"55 Drury Lane ","cs_town":"London ","cs_postcode":"WC2B 5SQ","ticket_client_site":"2864","ticket_title":"Dishwasher issue.","ticket_contact":"3509","contact_first_name":"Siobhan","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/10\/25 11:28","ticket_invoice_total":null,"ticket_notes_combined":"

14\/10\/2025 11:28 (System)<\/b>Ticket Created<\/p>

14\/10\/2025 14:00 (jane)<\/b>Requested access for Friday 17th October <\/p>

14\/10\/2025 15:45 (jane)<\/b>Client would like another date, we have advised any day next week, waiting to hear back <\/p>

16\/10\/2025 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/10\/2025.Client repaired dishwasher themselves ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60911","ticket_flag":"0","ticket_reference":"HDT61996","ticket_client":"2187","client_name":"Stanfords","ticket_address_1":"83-84 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1828","cs_address_1":"83-84 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_title":"3rd Floor - Electrical Issues ","ticket_contact":"3677","contact_first_name":"Vivien ","contact_last_name":"Godfrey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/10\/25 16:01","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 16:01 (System)<\/b>Ticket Created<\/p>

15\/10\/2025 16:02 (jane)<\/b>Advised client we are attending on Thursday 16th October <\/p>

17\/10\/2025 14:56 (alan)<\/b>Investigate no power to water heater and ACOn testing found circuits in distribution board to be turned offReset circuit test and leave working <\/p>

17\/10\/2025 15:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/10\/2025.Investigated no power to water heater and AC On testing found circuits in distribution board to be turned off Reset circuit tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60912","ticket_flag":"0","ticket_reference":"HDT61997","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"MDR\/JH\/17210 - Replacement recycling compartment and new shower head holder ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"15\/10\/25 16:22","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2025 14:36 (jane)<\/b>Four compartment recycler on order and shower head holder - 2\/3 day lead-time <\/p>

27\/10\/2025 09:17 (carly)<\/b>Access requested Thursday 30th October at 9am.<\/p>

27\/10\/2025 10:56 (carly)<\/b>Access confirmed for Thursday 30th October.Tenant will be home.<\/p>

30\/10\/2025 10:57 (iain)<\/b>Replacement bin cupboard parts.Replacement shower head holder.<\/p>

30\/10\/2025 11:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.MDR\/JH\/17210 - Replacement recycling compartment and new shower head holder completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60926","ticket_flag":"0","ticket_reference":"HDT62011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"Communal staircase lights out and lock cover is loose ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/10\/25 14:46","ticket_invoice_total":null,"ticket_notes_combined":"

16\/10\/2025 14:46 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 13:01 (alan)<\/b>Replace blown lamps as needed and refix lock cover to plant room door <\/p>

23\/10\/2025 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.Replaced blown lamps as needed and refixed lock cover to plant room door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60929","ticket_flag":"0","ticket_reference":"HDT62014","ticket_client":"2187","client_name":"Stanfords","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2902","cs_address_1":"Mercer Walk - Basement ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_title":"MDR\/JH\/17240 - Replacement broken keypad lock on door to basement","ticket_contact":"3677","contact_first_name":"Vivien ","contact_last_name":"Godfrey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/10\/25 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 10:53 (jane)<\/b>Engineer ordering lock <\/p>

23\/10\/2025 16:20 (iain)<\/b>Supplied and fitted new digilock to basement door.<\/p>

23\/10\/2025 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.MDR\/JH\/17240 - Replacement broken keypad lock on door to basement completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60936","ticket_flag":"0","ticket_reference":"HDT62021","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"639","cs_address_1":"36 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"639","ticket_title":"Works required to main door ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/10\/25 13:29","ticket_invoice_total":null,"ticket_notes_combined":"

17\/10\/2025 13:29 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 10:06 (travis)<\/b>Attended with keys to determine type and colour required,Tried three local suppliers but couldn't source a replacement.Have ordered item and will return to fit once delivered.<\/p>

20\/10\/2025 10:23 (jane)<\/b>Handle on order - 2\/3 day lead-time <\/p>

23\/10\/2025 15:14 (jane)<\/b>Handle in stock, to be fitted on Friday 24th October <\/p>

24\/10\/2025 09:07 (travis)<\/b>Attended and drilled out door bolt hole to accept new door knob\/pull bolt,Measured and fitted new door pull.<\/p>

24\/10\/2025 09:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Attended and drilled out door bolt hole to accept new door knob\/pull bolt, Measured and supplied and fitted new door pull.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60955","ticket_flag":"0","ticket_reference":"HDT62040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Banana Tree 34 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2873","cs_address_1":"Banana Tree","cs_address_2":"34 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2873","ticket_title":"32-34 Wellington Street - Banana Tree - leak - lower roof ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/10\/25 15:02","ticket_invoice_total":null,"ticket_notes_combined":"

20\/10\/2025 15:02 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:16 (iain)<\/b>Cleared blokage to outlet on rear flat roof.<\/p>

20\/10\/2025 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/10\/2025.Cleared blockage to outlet on rear flat roof leaving flowing freely ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60967","ticket_flag":"0","ticket_reference":"HDT62052","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PA","cs_id":"3023","cs_address_1":"19 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PA","ticket_client_site":"3023","ticket_title":"To replace lock to common parts toilet storeroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/10\/25 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

21\/10\/2025 14:47 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/10\/2025.Client found key ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60969","ticket_flag":"0","ticket_reference":"HDT62054","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"External Blade sign on Mercer Street - To investigate not working ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/10\/25 15:05","ticket_invoice_total":null,"ticket_notes_combined":"

21\/10\/2025 15:05 (System)<\/b>Ticket Created<\/p>

21\/10\/2025 15:10 (jane)<\/b>For 2pm on Wednesday 22nd October <\/p>

23\/10\/2025 13:06 (alan)<\/b>Replace 2 blown lamps in wall lights Unable to access blade signs due to Scaffolding still being in Way to return next week<\/p>

29\/10\/2025 18:10 (roy)<\/b>With Alan<\/p>

30\/10\/2025 08:47 (alan)<\/b>Investigate blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client <\/p>

30\/10\/2025 11:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/10\/2025.Replaced 2No blown lamps in wall lights Unable to access blade signs due to scaffolding in place, to return next week Returned to site and investigated blade lights not working on Mercer Street On inspection it was found that there was no power to lights and cables to light have been removed due in refurbishment of Office at 13 Mercer Street Reported back to client","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60994","ticket_flag":"0","ticket_reference":"HDT62079","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"One of the communal toilets is blocked","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:08","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:08 (System)<\/b>Ticket Created<\/p>

23\/10\/2025 16:21 (iain)<\/b>Rodded and flushed through toilet till clear.<\/p>

23\/10\/2025 16:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/10\/2025.Rodded and flushed through toilet until clear.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"60997","ticket_flag":"2","ticket_reference":"HDT62082","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"Yellow nose capping required and repaint metal plates ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 13:30","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 13:30 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 10:59 (jane)<\/b>Stair nosings and stair nosing paint on order <\/p>

29\/10\/2025 07:48 (travis)<\/b>Attended early as requested (6:30) and found all steel flooring plates and asphalt had been pressure washed, rendering the plates too wet to paint,Drilled, plugged and fitted high visibility step nosing to rear of waxys.<\/p>

29\/10\/2025 11:01 (carly)<\/b>Email sent requesting a day when pressure washing does not take place.<\/p>

30\/10\/2025 07:00 (travis)<\/b>Re attended and found steel plates have been pressure washed again ,not able to paint.I will await further instructions.30\/10\/25.<\/p>

04\/11\/2025 14:48 (jane)<\/b>Chased client to find out when it is best to repaint the metal plates, suggested early Friday morning 7th November <\/p>

04\/11\/2025 14:58 (jane)<\/b>Anthony has confirmed for 8am on Friday 7th November to paint the plates <\/p>

05\/11\/2025 09:37 (jane)<\/b>2No x engineers attending on Friday 7th November at 6am <\/p>

07\/11\/2025 08:08 (travis)<\/b>Preparation and painting of steel flooring sheets (high visibility) in south service yard.<\/p>

07\/11\/2025 08:55 (roy)<\/b>With Travis<\/p>

07\/11\/2025 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025.Drilled, plugged and fitted high visibility step nosing to rear of waxys.Preparation and painting of steel flooring sheets (high visibility) in south service yard.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61001","ticket_flag":"0","ticket_reference":"HDT62086","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Leak at 19 New Row \u00e2\u20ac\u201c commercial unit \u00e2\u20ac\u201c Vacant","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/10\/25 16:40","ticket_invoice_total":null,"ticket_notes_combined":"

23\/10\/2025 16:40 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 13:29 (travis)<\/b>Collection of keys from security office,Attended above property with ladders and gained access to roof through skylight,Found various problems causing water ingress,blocked gully outlet and various splits in felt around skylight.Cleaned and painted all splits in felt and cleared gully outlet.<\/p>

24\/10\/2025 14:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Collection of keys from security office, Attended above property with ladders and gained access to roof through skylight, Found various problems causing water ingress ,blocked gully outlet and various splits in felt around skylight. Cleaned and painted all splits in felt and cleared gully outlet.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61009","ticket_flag":"0","ticket_reference":"HDT62094","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"83-84 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"1828","cs_address_1":"83-84 Long Acre ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9NG","ticket_client_site":"1828","ticket_title":"To carry out PAT test.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/10\/25 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 09:46 (System)<\/b>Ticket Created<\/p>

24\/10\/2025 11:53 (carly)<\/b>Access requested Tuesday 28th October.<\/p>

24\/10\/2025 11:56 (carly)<\/b>Please contact Randall on arrival.<\/p>

28\/10\/2025 15:19 (roy)<\/b>Job cancelled Alan did it in july<\/p>

28\/10\/2025 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/10\/2025.PAT testing completed in July ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61014","ticket_flag":"0","ticket_reference":"HDT62099","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"33","cs_address_1":"Flat 2","cs_address_2":"36 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"33","ticket_title":"MDR\/JH\/17229 - To replace alarms ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"24\/10\/25 11:03","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 11:24 (carly)<\/b>Access requested Monday 3rd November at 1pm.<\/p>

03\/11\/2025 12:55 (carly)<\/b>Access now requested for Wednesday 5th November.<\/p>

03\/11\/2025 14:55 (carly)<\/b>Confirmed for Wednesday 5th November. Please use codes -Code to building 70190Code to Flat 2 -4376<\/p>

05\/11\/2025 10:16 (carly)<\/b>Job cancelled as per Christina.<\/p>

05\/11\/2025 10:41 (jane)<\/b>(Placed On Hold) No works are allowed at 36 Wellington Street at the moment <\/p>

12\/01\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.Works cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61020","ticket_flag":"0","ticket_reference":"HDT62105","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"580","cs_address_1":"Flat 2 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"580","ticket_title":"Electric boiler not working - For today, bring keys just in case tenant is not home ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/10\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

24\/10\/2025 13:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 18:14 (roy)<\/b>Attended site but boiler not the issue. Unable to set up clock for the heatingMichael Keenan to return<\/p>

30\/10\/2025 11:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/10\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61024","ticket_flag":"0","ticket_reference":"HDT62109","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"4 Mercer Walk ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QN","cs_id":"3191","cs_address_1":"4 Mercer Walk ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QN","ticket_client_site":"3191","ticket_title":"MDR\/JH\/17245 - Redecoration of shopfront ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"27\/10\/25 12:20","ticket_invoice_total":null,"ticket_notes_combined":"

27\/10\/2025 15:19 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:17 (carly)<\/b>Access requested Wednesday 5th and Thursday 6th November, weather dependant.<\/p>

04\/11\/2025 14:39 (jane)<\/b>Confirmed for Wednesday morning 5th November at 7:30am, to meet Randall at his offices <\/p>

05\/11\/2025 11:03 (travis)<\/b>Decoration works.<\/p>

06\/11\/2025 10:32 (travis)<\/b>Decoration works.<\/p>

07\/11\/2025 09:38 (jack)<\/b>Done<\/p>

07\/11\/2025 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/11\/2025.MDR\/JH\/17245 - Redecoration of shopfront completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61026","ticket_flag":"0","ticket_reference":"HDT62111","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"124","cs_address_1":"Flat 4.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"124","ticket_title":"MDR\/JH\/17273 - Water damage repairs to bathroom and hallway ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"27\/10\/25 15:04","ticket_invoice_total":null,"ticket_notes_combined":"

27\/10\/2025 15:18 (carly)<\/b>Jack is aware and will come back to us with a date.<\/p>

28\/10\/2025 10:13 (carly)<\/b>Access requested Tuesday 4th November.<\/p>

03\/11\/2025 14:09 (carly)<\/b>Follow up email sent.<\/p>

04\/11\/2025 09:15 (carly)<\/b>Confirmed for Wednesday 5th November - Tenant to provide access from 10am.<\/p>

05\/11\/2025 11:17 (carly)<\/b>Confirmed for Friday 7th November at 10am.<\/p>

10\/11\/2025 08:45 (jack)<\/b>Done<\/p>

10\/11\/2025 10:34 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/11\/2025. Carried out water damage repairs to bathroom and hallway as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61030","ticket_flag":"0","ticket_reference":"HDT62115","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"334","cs_address_1":"Flat 4","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_title":"Broken Lights","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/10\/25 10:43","ticket_invoice_total":null,"ticket_notes_combined":"

28\/10\/2025 10:43 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 10:44 (carly)<\/b>Need to speak with Alan to confirm date.<\/p>

29\/10\/2025 10:27 (carly)<\/b>Access requested 30th October am.<\/p>

30\/10\/2025 12:28 (jane)<\/b>Tenant is home all day today <\/p>

31\/10\/2025 13:04 (alan)<\/b>Replace 4 LED lights in bedroom due to old fittings not working and being obsoleteRepair light fitting in main room<\/p>

31\/10\/2025 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Replaced 4No x LED lights in bedroom due to old fittings not working and being obsolete Repaired light fitting in main room","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61033","ticket_flag":"0","ticket_reference":"HDT62118","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"50-56 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"3105","cs_address_1":"50-56 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"3105","ticket_title":" Door handle repair","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/10\/25 12:53","ticket_invoice_total":null,"ticket_notes_combined":"

28\/10\/2025 12:53 (System)<\/b>Ticket Created<\/p>

28\/10\/2025 12:53 (carly)<\/b>Roy is aware and will attend within the hour.<\/p>

28\/10\/2025 14:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/10\/2025.Duplicate job ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61047","ticket_flag":"0","ticket_reference":"HDT62132","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Artificial Plants \u00e2\u20ac\u201c we have a waste collection on Wednesday \u00e2\u20ac\u201c if you can remove it and leave it inside the unit they can then removed with rest of the waste. Signage \u00e2\u20ac\u201c it might be an easy job to just peel off the sticker but if not can you please check if we can remove the whole board? ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 11:21","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 11:21 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 11:23 (carly)<\/b>Requested for Tuesday 4th November at 9am.<\/p>

04\/11\/2025 10:18 (travis)<\/b>Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.<\/p>

05\/11\/2025 13:13 (jane)<\/b>Notified client we are returning on Monday morning 10th October at 7am to paint over the sign in black <\/p>

05\/11\/2025 15:43 (roy)<\/b>Removal of plants above sign but no access into shop<\/p>

07\/11\/2025 11:41 (jane)<\/b>Confirmed for early Monday morning 10th November to paint the sign and leave the artificial flowers inside the unit Key number 103 B6<\/p>

10\/11\/2025 08:23 (travis)<\/b>Painting high level signage board above vacant shop.<\/p>

10\/11\/2025 10:31 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/11\/2025. Attended and gained access to high level plastic plants, removed all plants and awaiting confirmation to paint out old signage.Painting high level signage board above vacant shop.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61056","ticket_flag":"0","ticket_reference":"HDT62141","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"13 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1403","cs_address_1":"13 Mercer Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_title":"To install temporary supplies for Marketing Event ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 15:09","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 15:09 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 15:10 (jane)<\/b>Client has advised the supply needs to be installed on Monday 3rd November <\/p>

04\/11\/2025 06:43 (alan)<\/b>Install temporary power for back of house kitchen and relocate floor boxes ready for a marketing event<\/p>

04\/11\/2025 08:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.Supplied and installed temporary power for back of house, kitchen and relocated floor boxes in preparation for a marketing event","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61058","ticket_flag":"0","ticket_reference":"HDT62143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 25 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"1569","cs_address_1":"Flat 4","cs_address_2":"25 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"1569","ticket_title":"To clear gullies ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/10\/25 16:12","ticket_invoice_total":null,"ticket_notes_combined":"

29\/10\/2025 16:12 (System)<\/b>Ticket Created<\/p>

29\/10\/2025 16:14 (jane)<\/b>Requested access for Friday morning 31st October at 9am <\/p>

29\/10\/2025 16:47 (jane)<\/b>Confirmed for Friday 31st October at 8am - tenant to provide access <\/p>

31\/10\/2025 08:32 (iain)<\/b>Clear box gutters.<\/p>

31\/10\/2025 09:11 (jane)<\/b>(Ticket Closed)<\/p>

03\/11\/2025 14:17 (carly)<\/b>(Ticket Re-Opened)<\/p>

03\/11\/2025 15:49 (carly)<\/b>Cancelled by client.<\/p>

04\/11\/2025 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/11\/2025.Works no longer required ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61065","ticket_flag":"0","ticket_reference":"HDT62150","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6a Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"596","cs_address_1":"Flat 6a Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_title":"Bathroom tiles \/ grout \/ silicone have some mould on them","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/10\/25 12:33","ticket_invoice_total":null,"ticket_notes_combined":"

30\/10\/2025 12:33 (System)<\/b>Ticket Created<\/p>

30\/10\/2025 12:34 (jane)<\/b>Jack will attend to these items whilst on site decorating <\/p>

12\/11\/2025 12:44 (jack)<\/b>We didnt have to do in the end<\/p>

12\/11\/2025 13:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.RS Property on site carrying out the works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61069","ticket_flag":"0","ticket_reference":"HDT62154","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"MDR\/JH\/17198 - External bulkhead downlighter lighting at Front Entrance and Fire Exit Recess","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"30\/10\/25 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 11:52 (carly)<\/b>Spoke to Alan, he will come back to us with a date as this will be out of hours.<\/p>

24\/11\/2025 10:13 (carly)<\/b>Spoke with Alan, he will come back to us with dates as this can not be done in normal working hours.<\/p>

27\/11\/2025 14:45 (roy)<\/b>With AlanLights<\/p>

28\/11\/2025 13:04 (roy)<\/b>With Alan and Mark<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works<\/p>

28\/11\/2025 14:47 (alan)<\/b>Quoted works <\/p>

30\/11\/2025 19:33 (michael)<\/b>(Ticket Closed)<\/p>

05\/12\/2025 13:28 (alan)<\/b>Install time clock on lights <\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/11\/2025. Attended site and carried out quoted works to the external bulkhead downlighter lighting at Front Entrance and fire exit Recess.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61074","ticket_flag":"0","ticket_reference":"HDT62159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 4 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"1484","cs_address_1":"3rd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_title":"Water leaking in the ceiling from flat 2, third floor to flat 1, second floor. 4 Gerrard street ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/10\/25 10:05","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 10:05 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 13:23 (roy)<\/b>Following test we ntr to cut out shower tray seal and replaceNTR<\/p>

31\/10\/2025 14:14 (jane)<\/b>Returning on Monday 3rd November to rake out all the rotten seals etc to shower, process of elimination <\/p>

03\/11\/2025 13:58 (jane)<\/b>Re-attending on Tuesday 4th November <\/p>

17\/11\/2025 09:01 (roy)<\/b>Removed\/Replaced silicone to shower tray<\/p>

18\/11\/2025 07:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Removed and replaced silicone seals to shower tray, both inside and outside ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61075","ticket_flag":"0","ticket_reference":"HDT62160","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Locks to be changed to front and rear doors at 10 Gerrard Street. This is advanced notice and date TBC","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"31\/10\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 10:22 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 10:23 (jane)<\/b>Email from client This is advanced notice and date TBC. They will need to be changed early morning when the date is advised.<\/p>

02\/12\/2025 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/11\/2025.Works being carried out on another job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61080","ticket_flag":"1","ticket_reference":"HDT62165","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"120-122 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9PA","cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"Install a back plate in the basement bin store - Covent garden estate.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 09:41","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 09:41 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:04 (travis)<\/b>Attended and measured up for wall plate,Plate on order.<\/p>

02\/02\/2026 11:02 (travis)<\/b>Attended and fitted metal plate to wall behind the compaction machine in bin store.<\/p>

02\/02\/2026 12:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/02\/2026. Attended site and measured up for wall plate and ordered.Returned and installed metal plate to wall behind the compaction machine in bin store.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61085","ticket_flag":"0","ticket_reference":"HDT62170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"872","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"Leak - Cafe tpt","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"03\/11\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 10:22 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 10:23 (carly)<\/b>Roy is aware and will attend lunch time today.<\/p>

03\/11\/2025 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/11\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61097","ticket_flag":"0","ticket_reference":"HDT62182","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"13 Mercer Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9QJ","cs_id":"1403","cs_address_1":"13 Mercer Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9QJ","ticket_client_site":"1403","ticket_title":"We need an engineer to protect the lift with some corex in 13 Mercer St. This will need to be done in the morning tomorrow, as major deliveries are arriving from lunch time onwards. ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 15:51","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 15:51 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 15:51 (jane)<\/b>For early Tuesday morning 4th November <\/p>

03\/11\/2025 16:50 (jane)<\/b>For 9:15am on Tuesday morning 4th November - report to Sonia\/Timi <\/p>

04\/11\/2025 10:08 (jane)<\/b>Client called, works need to be completed by 3pm today <\/p>

04\/11\/2025 16:24 (iain)<\/b>Protection works.<\/p>

04\/11\/2025 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.Protection works completed to lift as instructed including protecting handrails etc ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61098","ticket_flag":"0","ticket_reference":"HDT62183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1522","cs_address_1":"Flat 1","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_title":"Blocked Shower Tray","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/11\/25 16:24","ticket_invoice_total":null,"ticket_notes_combined":"

03\/11\/2025 16:24 (System)<\/b>Ticket Created<\/p>

03\/11\/2025 16:26 (carly)<\/b>Access requested Tuesday 4th November at 1pm<\/p>

03\/11\/2025 16:30 (carly)<\/b>Confirmed for Tuesday 4th November, awaiting access details.<\/p>

03\/11\/2025 16:38 (carly)<\/b>A manager will provide access.<\/p>

04\/11\/2025 10:29 (carly)<\/b>Email sent requesting 12pm access instead.<\/p>

04\/11\/2025 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.Job has been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61106","ticket_flag":"0","ticket_reference":"HDT62191","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2405","cs_address_1":"Flat 4","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2405","ticket_title":"Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/11\/25 09:14","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 09:14 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 09:15 (carly)<\/b>Access requested Monday 12th January 9am.<\/p>

05\/11\/2025 12:55 (carly)<\/b>Confirmed for Monday 12th January - Please enter with keys as per Sue.<\/p>

13\/01\/2026 08:45 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61113","ticket_flag":"0","ticket_reference":"HDT62198","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Cooper House 82-88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"71","cs_address_1":"Cooper House","cs_address_2":"82-88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"71","ticket_title":"82-88 Shaftesbury Avenue & 5 Macclesfield St - Provide the following signs: Directional Fire Escape sign on the roof.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/11\/25 11:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 11:46 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:44 (nick)<\/b>(Cooper House 82-88 Shaftesbury Avenue) Anthony is having a rethink what needs to be done here!?<\/p>

11\/11\/2025 11:52 (jane)<\/b>9No x running man rights signs on order with Seton, other signs to be collected from ScrewFix <\/p>

20\/11\/2025 07:53 (jane)<\/b>Waiting on Anthony to confirm when we can re-attend<\/p>

23\/12\/2025 10:40 (jane)<\/b>Chasing client <\/p>

01\/03\/2026 13:00 (jane)<\/b>Speaking to engineer <\/p>

25\/03\/2026 09:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Supplied signage ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61122","ticket_flag":"0","ticket_reference":"HDT62207","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"885","cs_address_1":"Flat 5","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"885","ticket_title":"MDR\/JH\/17278 - Supply and fit new secondary glazing to bedroom window ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Glazing & Boarding","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"06\/11\/25 13:03","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:04 (jane)<\/b>Instructed Prentice Glass <\/p>

11\/11\/2025 11:17 (jane)<\/b>Update from Glaziers :glass is currently on order (7\/11) and the estimated delivery is 2 to 3 weeks. As soon as the glass arrives I will contact you to book in.<\/p>

25\/11\/2025 14:30 (carly)<\/b>The glass has now arrived, prentice glass have requested Friday 28th November.Awaiting response from client.<\/p>

27\/11\/2025 10:34 (carly)<\/b>Informed Prentice glass we will need another date.<\/p>

09\/12\/2025 10:05 (jane)<\/b>Chased Apprentice Glass for some more dates <\/p>

09\/12\/2025 13:56 (jane)<\/b>Given client dates of :11th, 12th, 15th, 16th, 17th all AM visits (9-12pm)Awaiting confirmation <\/p>

12\/12\/2025 15:09 (jane)<\/b>Requested access for Tuesday 16th or Wednesday 17th December all AM visits (9-12pm)<\/p>

17\/12\/2025 12:20 (carly)<\/b>Confirmed for Thursday 18th December. Prentice glass are aware.<\/p>

17\/12\/2025 12:45 (carly)<\/b>They will be arriving after 11am.<\/p>

19\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.MDR\/JH\/17278 - Supply and fit new secondary glazing to bedroom window completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Prentice Glass Ltd","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61125","ticket_flag":"0","ticket_reference":"HDT62210","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2, 11-14 Soho Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3110","cs_address_1":"Flat 2, 11-14 Soho Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3110","ticket_title":"Extractor fan over hob not working ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 13:46","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:36 (jane)<\/b>Requested access Tuesday, 11th of Nov in the morning 8-2pm <\/p>

06\/11\/2025 15:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.From client :Dont worry we have had to allocate it elsewhere with a lot of other specialist jobs just wanted to check was not duplicating.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61128","ticket_flag":"0","ticket_reference":"HDT62213","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"925","cs_address_1":"Flat 2","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_title":"Under-counter kitchen lights not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/11\/25 15:09","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 15:09 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 15:11 (jane)<\/b>Client has requested for Friday 7th November - Advised we can attend at 9am - waiting on confirmation <\/p>

06\/11\/2025 16:28 (jane)<\/b>Confirmed for 9am on Friday 7th November, tenant will give access <\/p>

07\/11\/2025 09:27 (roy)<\/b>2 x lights not working.Capsule bulbs and Alan said you can't but them unless on-line May bequicker to purchase new LED fittings <\/p>

11\/11\/2025 11:44 (jane)<\/b>Engineer sourcing parts <\/p>

12\/11\/2025 15:37 (jane)<\/b>Lamp on order - delivery 17th November <\/p>

20\/11\/2025 07:55 (jane)<\/b>Chased delivery, attempted to delivery on Monday, going to attempt to again deliver on Friday 21st Nov<\/p>

21\/11\/2025 14:59 (carly)<\/b>Access requested Tuesday 25th November at 9am.<\/p>

24\/11\/2025 09:34 (carly)<\/b>Confirmed with tenant.<\/p>

25\/11\/2025 09:20 (roy)<\/b>Replaced capsules All working ok <\/p>

26\/11\/2025 12:28 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site to find 2 x lights not working. Replaced capsules, tested and left working ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61131","ticket_flag":"0","ticket_reference":"HDT62216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Opera Quarter Winter Lights ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_id":"3061","cs_address_1":"Opera Quarter Winter Lights ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3061","ticket_title":"MDR\/JH\/16584 - Christmas Lights ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"07\/11\/25 09:06","ticket_invoice_total":null,"ticket_notes_combined":"

07\/11\/2025 09:07 (carly)<\/b>To be discussed with Alan.<\/p>

11\/11\/2025 13:31 (jane)<\/b>(Placed On Hold) Waiting on client to approve quote <\/p>

23\/12\/2025 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Client put on hold ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61164","ticket_flag":"0","ticket_reference":"HDT62249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"42","cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:22","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:22 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 13:23 (carly)<\/b>Access requested for Tuesday 18th November 11am.<\/p>

12\/11\/2025 10:04 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/11\/2025 11:33 (carly)<\/b>Access now requested for Wednesday 19th November.<\/p>

24\/11\/2025 14:05 (carly)<\/b>Access now requested Wednesday 3rd December 11am.<\/p>

27\/11\/2025 10:20 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:44 (carly)<\/b>Confirmed - Please use keys for access if tenant is not home.<\/p>

05\/12\/2025 06:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

05\/12\/2025 10:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Carried out full gas compliance testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61187","ticket_flag":"0","ticket_reference":"HDT62272","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercers Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"Moving the Plaque, Langley Gates","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 09:01","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 09:01 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:06 (iain)<\/b>To move plaque to opposite wall, instructed by Randall.<\/p>

11\/11\/2025 16:52 (jane)<\/b>(Ticket Closed)<\/p>

03\/01\/2026 10:44 (jane)<\/b>This will need to be billed Tim Chambers Budget<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/11\/2025.Moved plaque to opposite wall, instructed by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61196","ticket_flag":"1","ticket_reference":"HDT62281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 26 Rose Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_id":"1192","cs_address_1":"Flat 2","cs_address_2":"26 Rose Street ","cs_town":"London","cs_postcode":"WC2E 9LH","ticket_client_site":"1192","ticket_title":"Curtain string not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 12:30","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 12:30 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 12:32 (carly)<\/b>Access requested Wednesday 12th November at 9am.<\/p>

11\/11\/2025 16:32 (jane)<\/b>Confirmed Wednesday 12th November at 9am - tenant home for access <\/p>

12\/11\/2025 08:59 (jane)<\/b>Client has requested an afternoon appointment today, requested access for between 2 and 3pm today <\/p>

12\/11\/2025 15:55 (iain)<\/b>Broken roller blind chain, to source and return to fit.<\/p>

12\/11\/2025 16:55 (jane)<\/b>Engineer found broken roller blind chain, to source and return to fit. - Email Sent<\/b><\/p>

23\/12\/2025 11:32 (jane)<\/b>Need to make an appointment to return to check on the curtain strings again<\/p>

07\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2025Repaired curtain string ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61201","ticket_flag":"0","ticket_reference":"HDT62286","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2924","cs_address_1":"Flat 1","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"2924","ticket_title":"Boiler ventilator noisy when it is not in use","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/11\/25 15:56","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 15:56 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 15:58 (jane)<\/b>Requested access for Friday 14th November at 12noon <\/p>

11\/11\/2025 15:59 (jane)<\/b>Requested access for Friday afternoon 14th November <\/p>

11\/11\/2025 16:04 (jane)<\/b>Tenant to provide access on Friday afternoon 14th November <\/p>

17\/11\/2025 13:14 (michaelk)<\/b>Attended site to investigate the reported boiler noise. The boiler fan was inspected and cleaned along with all probable causes of the reported sound. Checked the inlet and exhaust flue outlets. No faults found. 2hrs labour 105<\/p>

18\/11\/2025 07:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Attended site to investigate the reported boiler noise. The boiler fan was inspected and cleaned along with all probable causes of the reported sound. Checked the inlet and exhaust flue outlets. No faults found","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61202","ticket_flag":"0","ticket_reference":"HDT62287","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PW","cs_id":"3197","cs_address_1":"10 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PW","ticket_client_site":"3197","ticket_title":"Unit lock issue ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 16:40","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 16:40 (System)<\/b>Ticket Created<\/p>

11\/11\/2025 16:43 (jane)<\/b>Advised client we will attend mid morning on Wednesday 12th November <\/p>

11\/11\/2025 16:50 (jane)<\/b>Client has requested that we attend on 12noon on Wednesday 12th November <\/p>

12\/11\/2025 15:54 (iain)<\/b>Eased and adjusted bolts. Unable to source new cylinder. Information passed to office.<\/p>

12\/11\/2025 16:54 (jane)<\/b>Arranging for Court Security to attend <\/p>

27\/11\/2025 09:54 (carly)<\/b>Court security -Would like to remove the lock from the door so will need another visit unfortunately! It looks to be an imported door\/lock so not available on the UK market, we need to remove it to measure it up for something close. Will be a big job to factor in a new lock into this door. They would like to attend on Tuesday 2nd December at midday.<\/p>

27\/11\/2025 10:08 (carly)<\/b>Confirmed with client for Tuesday 2nd December.Newport security to release keys.<\/p>

02\/12\/2025 21:44 (roy)<\/b>Attended site and waited for an hour for Courts SecurityThey removed the lock and now we have to wait for them to order a new one<\/p>

03\/12\/2025 09:42 (jane)<\/b>Attended site and waited for an hour for Courts Security They removed the lock and have ordered a new lock - Email Sent<\/b><\/p>

04\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Eased and adjusted bolts, arranged for locksmith to attend and remove the existing lock to establish what locking unit is required, quotation to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61203","ticket_flag":"0","ticket_reference":"HDT62288","ticket_client":"2176","client_name":"OCS","ticket_address_1":"43 Shelton Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JN","cs_id":"3213","cs_address_1":"43 Shelton Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JN","ticket_client_site":"3213","ticket_title":"Spandeck guardrail compliance inspection ","ticket_contact":"3676","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/11\/25 16:46","ticket_invoice_total":null,"ticket_notes_combined":"

11\/11\/2025 16:46 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:32 (jane)<\/b>Sent an email to Arco Professional Services instructing them to carry out the handrail inspection <\/p>

20\/11\/2025 09:37 (jane)<\/b>Chased the company Acro Services <\/p>

09\/12\/2025 10:54 (jane)<\/b>Update from Acro Services This item was recently inspected by ourselves for Acorn Limited. It has failed for a number of years as I believe it had been tampered with by other contractors and we have always advised referring it to a Spandeck installer for inspection and rectification. <\/p>

09\/12\/2025 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/12\/2025.Cancelled by client - advised can stand down on this another supplier has completed.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61205","ticket_flag":"0","ticket_reference":"HDT62290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"Room 5, Ensuite. 4 Dansey place. Toilet seat very loose and waste pipe for hand basin leaking. ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 09:20","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 09:20 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 09:22 (carly)<\/b>Please use keys for access.<\/p>

12\/11\/2025 09:56 (carly)<\/b>Please collect keys from Lilian.<\/p>

12\/11\/2025 13:10 (roy)<\/b>Retightened toilet seat.Chrome wase is broken. Need new waste\/pop uu<\/p>

12\/11\/2025 13:14 (jane)<\/b>Retightened toilet seat. Chrome waste is broken. Need new waste\/pop up, on order - Email Sent<\/b><\/p>

12\/11\/2025 14:35 (jane)<\/b>Confirmed for Thursday morning 13th November at 9:30am <\/p>

14\/11\/2025 09:22 (michaelk)<\/b>Collected a replacement basin waste and attended site to install. Tested operation on completion. 2hrs labour plus parts, total 182.60 ex vat<\/p>

14\/11\/2025 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/11\/2025.Retightened toilet seat. Chrome waste was broken. Need new wasteCollected a replacement basin waste and attended site to install. Tested operation on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61207","ticket_flag":"1","ticket_reference":"HDT62292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"Broken Microwave.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 10:41 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 10:43 (carly)<\/b>Awaiting date from Repair Aid.<\/p>

12\/11\/2025 12:11 (carly)<\/b>Repair aid have requested access on Wednesday 19th November between 10-2pm.Email sent to Angela requesting access.<\/p>

17\/11\/2025 15:22 (carly)<\/b>Follow up email sent requesting access for Wednesday 19th November.<\/p>

18\/11\/2025 09:34 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:37 (carly)<\/b>Tenant stated she will be home till 11:30. If you come after that, they will need keys.<\/p>

20\/11\/2025 10:04 (iain)<\/b>Access for Repairaid.Screw not missing on integrated drawer, fitting is broken, will try and source replacement.<\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement <\/p>

20\/11\/2025 13:40 (jane)<\/b>Screw on missing on integrated drawer, fitting is broken, sourcing a replacement - Email Sent<\/b><\/p>

12\/01\/2026 15:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/01\/2026.Works went to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61209","ticket_flag":"0","ticket_reference":"HDT62294","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Moving plant pots.","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 12:24","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 12:24 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 12:25 (carly)<\/b>Please ring Nick on arrival.<\/p>

12\/11\/2025 12:49 (carly)<\/b>Job no longer needed.<\/p>

12\/11\/2025 13:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025.Handyman managed to move them","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61210","ticket_flag":"0","ticket_reference":"HDT62295","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Macclesfield Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6AX","cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Top floor Fire Door to Roof locks change & keys","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/11\/25 14:33","ticket_invoice_total":null,"ticket_notes_combined":"

12\/11\/2025 14:33 (System)<\/b>Ticket Created<\/p>

12\/11\/2025 17:38 (roy)<\/b>Push handle fire esape Lock removed and given to V&P Fox.Half cylinder, but needs to be drilled.Pick up and fit tomorrow <\/p>

17\/11\/2025 12:17 (roy)<\/b>Replaced lock<\/p>

18\/11\/2025 07:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Push handle fire escape lock removed and given to locksmith. Half cylinder required, but needs to be drilled. Collected once ready and fitted new lock to door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61214","ticket_flag":"0","ticket_reference":"HDT62299","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"661","cs_address_1":"44 Wellington Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_title":"To close a skylight In the communal area which is connected to the fire alarm.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/11\/25 13:09","ticket_invoice_total":null,"ticket_notes_combined":"

13\/11\/2025 13:09 (System)<\/b>Ticket Created<\/p>

13\/11\/2025 14:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/11\/2025.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61221","ticket_flag":"0","ticket_reference":"HDT62306","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3214","cs_address_1":"Coliseum and Opera Quarter ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3214","ticket_title":"To carry out EVERY THREE months over Winter Months - routine gutter maintenance as to our quotation - as to list attached - COLISEUM AND OPERA QUARTER","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"14\/11\/25 11:33","ticket_invoice_total":null,"ticket_notes_combined":"

14\/11\/2025 11:33 (System)<\/b>Ticket Created<\/p>

14\/11\/2025 11:45 (jane)<\/b>For Tuesday 18th November 25 Catherine Street 27 Catherine Street 31 Catherine Street 33-35 Catherine Street & 1-2 Russell Street 17 Catherine Street 21 Catherine Street<\/p>

14\/11\/2025 11:45 (jane)<\/b>Informed client we are starting the roof clearances on Tuesday 18th November 2025<\/p>

19\/11\/2025 14:50 (jane)<\/b>For Friday 21dst November 39 Wiliam IV Street - 36 St Martins Lane - 60 Chandos Place - 38 William IV Street - 40-42 William IV Street -36 Wellington Street - <\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

25\/11\/2025 11:34 (nick)<\/b>(36 Wellington Street ) Common parts Done<\/p>

03\/12\/2025 10:15 (jane)<\/b>Requested access for Tuesday 9th December for below properties :26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

09\/12\/2025 10:35 (jane)<\/b>Client was unable to arrange access - but we can attend 30 Wellington Street, Top floor offices (collect keys) and clean gullies along 30\/32\/36 and 40 Wellington Street <\/p>

09\/12\/2025 13:05 (nick)<\/b>(30 Wellington Street ) Top floor office, loft hatch, gains access to:30, 32, 34, 36, & 38.Thin square budget lock key needed for loft hatch and LFB2 Key required for roof door.<\/p>

11\/12\/2025 10:39 (jane)<\/b>Requested access for Tuesday 16th December to : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

16\/12\/2025 10:07 (jane)<\/b>Re-requested access for Friday 19th December : 26 Rose Street - Access required to Flat 3 - 9am 4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am 39 King Street - Flat 5 - 12noon 25 Garrick Street - Flat 9 1:30pm 79 St Martins Lane - Flat 5 - 3pm<\/p>

18\/12\/2025 16:15 (jane)<\/b>Confirmed for Friday 19th December 6 Rose Street - Access required to Flat 3 - 9am - Tenants will be in4 New Row and 13 Goodwins Court Access via Flat 3 - 10:30am Collect Keys from Security - Empty Flat39 King Street - Flat 5 - 12noon If tenant not in Pls use keys25 Garrick Street - Flat 9 1:30pm - Confirmed - Use Codes79 St Martins Lane - Flat 5 - 3pm - From the tenant: they can access gutters via roof terrace via fire door so just make sure they keys for the fire door. They dont need to come into our flat for this <\/p>

14\/01\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Routine gutter clearance works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61237","ticket_flag":"0","ticket_reference":"HDT62322","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 25 Garrick Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"275","cs_address_1":"Flat 8","cs_address_2":"25 Garrick Street ","cs_town":"London ","cs_postcode":"WC2E 9AX","ticket_client_site":"275","ticket_title":"Wardrobe Door Issue","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/11\/25 15:28","ticket_invoice_total":null,"ticket_notes_combined":"

17\/11\/2025 15:28 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 15:42 (carly)<\/b>Access requested Tuesday 18th November at 9am.<\/p>

18\/11\/2025 10:02 (carly)<\/b>Confirmed, awaiting code for access.<\/p>

18\/11\/2025 10:24 (carly)<\/b>Client has now requested Wednesday 19th November, awaiting access details.<\/p>

18\/11\/2025 10:53 (carly)<\/b>Confirmed for Wednesday 19th November, awaiting access codes.<\/p>

18\/11\/2025 11:53 (carly)<\/b>Access from anytime after 12pm, still awaiting access codes.<\/p>

19\/11\/2025 12:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/11\/2025.Cancelled wardrobe door ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61238","ticket_flag":"0","ticket_reference":"HDT62323","ticket_client":"2186","client_name":"Apex Parking ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3190","cs_address_1":"Semley Place, ","cs_address_2":"","cs_town":"London","cs_postcode":"SW1W 9QL","ticket_client_site":"3190","ticket_title":"Our security office door lock is not locking ","ticket_contact":"3674","contact_first_name":"Iain ","contact_last_name":"Selbie ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"18\/11\/25 09:53","ticket_invoice_total":null,"ticket_notes_combined":"

18\/11\/2025 09:53 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 11:12 (travis)<\/b>Rubbish removal and disposal to office,Enquired about faulty lock with security (Push button coded) And was told the lock is now fixed and working as it should.<\/p>

18\/11\/2025 16:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Enquired about faulty lock with security (Push button coded) and was told the lock is now fixed and working as it should.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61241","ticket_flag":"0","ticket_reference":"HDT62326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"No heating ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/11\/25 12:03","ticket_invoice_total":null,"ticket_notes_combined":"

18\/11\/2025 12:03 (System)<\/b>Ticket Created<\/p>

18\/11\/2025 12:04 (carly)<\/b>Keys for access.<\/p>

20\/11\/2025 05:54 (michaelk)<\/b>Attended site to replace the boiler pump. Drained down boiler, replaced pump and completed a vent cycle. Left in full working order. 481.80 ex vat.<\/p>

20\/11\/2025 09:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/11\/2025.Duplicate ticket of HDT 62326","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61246","ticket_flag":"1","ticket_reference":"HDT62331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"658","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Remedial Action - Adjustment to door ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/11\/25 16:35","ticket_invoice_total":null,"ticket_notes_combined":"

18\/11\/2025 16:35 (System)<\/b>Ticket Created<\/p>

08\/12\/2025 12:01 (travis)<\/b>Attended above property with keys,and found fire door on first floor to be out of alignment. Called A Kilby to source which premises this emergency escape door serves but it was not known and was asked to temporarily pause job until more details are available.Awaiting further instructions.<\/p>

23\/12\/2025 10:24 (jane)<\/b>Chasing client for an update <\/p>

13\/01\/2026 11:28 (jane)<\/b>Chased client for an update <\/p>

19\/02\/2026 07:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2026.Attended above property with keys and found fire door on first floor to be out of alignment. Called client to source which premises this emergency escape door serves but it was not known and was asked to temporarily pause job until more details are available","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61249","ticket_flag":"0","ticket_reference":"HDT62334","ticket_client":"2185","client_name":"The Seven Dials Trust ","ticket_address_1":"Seven Dials Portfolio ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2522","cs_address_1":"Seven Dials Portfolio","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2522","ticket_title":"MDR\/JH\/17211 - Plaque Installations ","ticket_contact":"3673","contact_first_name":"Jozef","contact_last_name":"Gwizdala","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"19\/11\/25 09:24","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 09:27 (jane)<\/b>Requested access for early Friday morning 21st November <\/p>

19\/11\/2025 16:40 (jane)<\/b>Confirmed for 8am on Friday 21st November - To meet Jozef at his office - Seven Dials, 20 Bedford Street <\/p>

21\/11\/2025 13:36 (travis)<\/b>High level signage fitted X3.<\/p>

21\/11\/2025 19:01 (nick)<\/b>Photos sent in via Travis<\/p>

24\/11\/2025 08:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/11\/2025. Attended different sites and carried out plaque installations as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61257","ticket_flag":"0","ticket_reference":"HDT62342","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Oven not turning on.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 11:32","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 11:32 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 11:55 (jane)<\/b>Confirmed for Monday 24th November between 12 and 6pm report to the building manager on reception Terry0207 287 9860<\/p>

03\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/11\/2025.Appliance engineer repaired oven, thermostat connections were refitted and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61271","ticket_flag":"0","ticket_reference":"HDT62356","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"10 Slingsby Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"547","cs_address_1":"10 Slingsby Place ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"547","ticket_title":"Adjust main front door lock","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 12:16","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 12:16 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 14:08 (travis)<\/b>Filed out frame side keep to suit closing action of lock, refitted keep and tested.<\/p>

26\/11\/2025 14:56 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Filed out frame side keep to suit closing action of lock, refitted keep and tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61276","ticket_flag":"0","ticket_reference":"HDT62361","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak in the restaurant Bancone ","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/11\/25 16:04","ticket_invoice_total":null,"ticket_notes_combined":"

20\/11\/2025 16:04 (System)<\/b>Ticket Created<\/p>

20\/11\/2025 16:31 (jane)<\/b>Attending at 8am on Friday morning 21st November <\/p>

21\/11\/2025 09:23 (roy)<\/b>Investigated leak but not leaking at present.Flushed toilets above and checked plant room area.All looks ok<\/p>

21\/11\/2025 09:30 (roy)<\/b>Returned to gain access into roof space where leak was.4 inch soil pipe but absolutely no evidence of any leak.There is a boxed in which looks like metal vent pipes and could be rusty.Has the seals gone??NTR when it is leaking so we have .ore chance identifying where it came from.Can rule out leak coming from the flats.<\/p>

08\/12\/2025 09:35 (roy)<\/b>Leak into restaurant area.Checked plant room and toilets also checked false ceiling area.No leak found but made minor adjustments to ball valve which was a bit high<\/p>

09\/12\/2025 10:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2025.Leak into restaurant area. Checked plant room and toilets also checked false ceiling area. No leak found but made minor adjustments to ball valve which was a bit high","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61277","ticket_flag":"0","ticket_reference":"HDT62362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1131","cs_address_1":"Flat 2","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_title":"Microwave not working.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:17","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:17 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 11:26 (carly)<\/b>Repair Aid have requested 10-2pm on Wednesday 26th November.Awaiting client response.<\/p>

26\/11\/2025 09:12 (carly)<\/b>Client only just confirmed, awaiting response from repair aid to see if this is still possible.Contractor to phone Rebecca 20 mins before on: +44 (0)7701 380646 <\/p>

26\/11\/2025 09:51 (carly)<\/b>Job now cancelled by client due to microwave working.<\/p>

03\/12\/2025 09:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025.Job now cancelled by client due to microwave working.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61280","ticket_flag":"0","ticket_reference":"HDT62365","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Broken Oven.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/11\/25 09:36","ticket_invoice_total":null,"ticket_notes_combined":"

21\/11\/2025 09:36 (System)<\/b>Ticket Created<\/p>

21\/11\/2025 12:23 (carly)<\/b>Repair Aid have requested Monday 24th November.Email sent to client, awaiting response.<\/p>

03\/12\/2025 09:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/11\/2025.Oven was fixed, thermostat connections were refitted.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61294","ticket_flag":"0","ticket_reference":"HDT62379","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2402","cs_address_1":"Flat 1","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2402","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:39","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:39 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:40 (carly)<\/b>Access requested Monday 12th January 11am.<\/p>

08\/01\/2026 13:06 (jane)<\/b>Confirmed for Monday 12th January 11am.Tenant home for access <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61295","ticket_flag":"0","ticket_reference":"HDT62380","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"72","cs_address_1":"Flat 2","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"72","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:42","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:42 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:43 (carly)<\/b>Access requested Monday 12th January 1pm.<\/p>

09\/01\/2026 09:31 (jane)<\/b>Tenant home for access on Monday 12th January at 1pm <\/p>

13\/01\/2026 08:46 (michaelk)<\/b>Completed compliance testing 145<\/p>

13\/01\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61296","ticket_flag":"0","ticket_reference":"HDT62381","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 6 127 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2403","cs_address_1":"Flat 6","cs_address_2":"127 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2403","ticket_title":" Gas safety\/plumbing checks\/alarms\/service.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 14:44","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 14:44 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 14:45 (carly)<\/b>Access requested Tuesday 13th January 9am.<\/p>

09\/01\/2026 09:16 (jane)<\/b>Tenant will be home for access on Tuesday 13th January at 9am <\/p>

14\/01\/2026 05:53 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Gas safety\/plumbing checks\/alarms\/service completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61299","ticket_flag":"0","ticket_reference":"HDT62384","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 13 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"1498","cs_address_1":"Flat 3","cs_address_2":"13 New Row ","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"1498","ticket_title":"Reported issues","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/11\/25 15:06","ticket_invoice_total":null,"ticket_notes_combined":"

24\/11\/2025 15:06 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 15:15 (carly)<\/b>Access requested Tuesday 25th November at 11am.<\/p>

24\/11\/2025 15:31 (carly)<\/b>Confirmed for Tuesday 25th November. Please use keys for access but knock first.<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

25\/11\/2025 11:56 (roy)<\/b>New tenants??Oven works fine. Clock has to be set before it works. Have left manual onto of counter.Towel rails has thermostats in them and seem to be functioning ok.Can control settings by usthe plus or minus settings<\/p>

26\/11\/2025 12:36 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Attended site and tested oven and towel rails which were all found to be operating correctly. Explained to the new tenants how the controls work","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61311","ticket_flag":"0","ticket_reference":"HDT62396","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"Light will not turn off.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 12:29","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 12:29 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 12:40 (carly)<\/b>Roy is aware and will attend now.<\/p>

26\/11\/2025 12:57 (carly)<\/b>Her team is on site to provide access.<\/p>

26\/11\/2025 15:13 (carly)<\/b>Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 15:46 (carly)<\/b>Main door entrance code 3650<\/p>

26\/11\/2025 21:55 (roy)<\/b>Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 13:54 (carly)<\/b>Access requested Friday 28th November pm.<\/p>

28\/11\/2025 10:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

28\/11\/2025 11:14 (carly)<\/b>Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 14:07 (alan)<\/b>Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 14:17 (carly)<\/b>Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 12:32 (carly)<\/b>Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 11:08 (carly)<\/b>Follow up email sent requesting access details.<\/p>

03\/12\/2025 15:16 (jane)<\/b>Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 13:21 (alan)<\/b>Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>

05\/12\/2025 13:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Roy is aware and will attend now.<\/p>

26\/11\/2025 (carly)Her team is on site to provide access.<\/p>

26\/11\/2025 (carly)Informed client engineer attended twice but was unable to gain access on both occasions. <\/p>

26\/11\/2025 (carly)Main door entrance code 3650<\/p>

26\/11\/2025 (roy)Unable to get 4 lights going above desk.Appears to have powerNeed Alan on this one<\/p>

27\/11\/2025 (carly)Access requested Friday 28th November pm.<\/p>

28\/11\/2025 (carly)Follow up email sent requesting access.<\/p>

28\/11\/2025 (carly)Please go before 3pm.Codes: 3650 for entrance4702 Flat 9<\/p>

28\/11\/2025 (alan)Investigate light over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase Try to reprogram lighting control module and found module to be faulty ordered replacement<\/p>

01\/12\/2025 (carly)Alan now has all parts, access requested for this week.<\/p>

02\/12\/2025 (carly)Access confirmed for Thursday 4th December at 9am.Awaiting access details.<\/p>

03\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

03\/12\/2025 (jane)Confirmed with keys for Thursday 4th December at 9am<\/p>

05\/12\/2025 (alan)Return to site and replace lighting control module to lights over table in main room Test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/12\/2025.Investigated lights over table in main room not switching on Tested thought and found wire free lighting control unit behind light switch at bottom of staircase faultyAttempted to reprogram lighting control module and found module to be faulty ordered replacementReturn to site and replace lighting control module to lights over table in main room Tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61315","ticket_flag":"0","ticket_reference":"HDT62400","ticket_client":"2035","client_name":"Tokyo Diner","ticket_address_1":"2 Newport Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_id":"1055","cs_address_1":"2 Newport Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1055","ticket_title":" The step norsing at the entrance","ticket_contact":"3570","contact_first_name":"Naoko","contact_last_name":"Yokoo","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:34","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 14:34 (System)<\/b>Ticket Created<\/p>

26\/11\/2025 16:06 (carly)<\/b>Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 12:38 (travis)<\/b>Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>

03\/12\/2025 13:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Confirmed for Thursday 27th November.<\/p>

27\/11\/2025 (travis)Attended and liased with manager of above restaurant for a quote to replace X2 step nosings,Quote,One man 2hrs,60 materials.Hope this helps.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/12\/2025.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61316","ticket_flag":"0","ticket_reference":"HDT62401","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9C, 9-15 Sackville Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3129","cs_address_1":"Flat 9C, 9-15 Sackville Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3129","ticket_title":"MDR\/JH\/17319 - Repair or replacement of microwave ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"26\/11\/25 14:54","ticket_invoice_total":null,"ticket_notes_combined":"

26\/11\/2025 16:28 (carly)<\/b>Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 11:31 (carly)<\/b>Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 12:45 (carly)<\/b>Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 11:57 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 12:12 (carly)<\/b>Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 15:41 (roy)<\/b>With Repair Aid<\/p>

10\/12\/2025 16:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/11\/2025 (carly)Repair Aid have been instructed to proceed.<\/p>

02\/12\/2025 (carly)Repair Aid have requested Wednesday 10th December between 10-2pm.Awaiting client confirmation.<\/p>

02\/12\/2025 (carly)Client confirmed, just awaiting access details.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (carly)Tenant will be home until 11:45, otherwise the building manager will provide access at reception.<\/p>

10\/12\/2025 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.MDR\/JH\/17319 - Replacement of microwave completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61336","ticket_flag":"0","ticket_reference":"HDT62421","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"ITC's","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/12\/25 09:45","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 09:45 (System)<\/b>Ticket Created<\/p>

02\/12\/2025 09:46 (carly)<\/b>Confirmed for Monday 15th December.<\/p>

02\/12\/2025 10:14 (carly)<\/b>Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 09:55 (jane)<\/b>Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 10:14 (travis)<\/b>Itc list taken only.<\/p>

16\/12\/2025 10:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/12\/2025 (carly)Confirmed for Monday 15th December.<\/p>

02\/12\/2025 (carly)Please just do the check list, work not to be carried out.<\/p>

09\/12\/2025 (jane)Works need to be completed by 23rd December - clean is taking place on 2nd January and new tenant moving in on 5th January <\/p>

15\/12\/2025 (travis)Itc list taken only.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025.Inter-tenancy inspection completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61344","ticket_flag":"0","ticket_reference":"HDT62429","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Han","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/12\/25 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

02\/12\/2025 13:20 (System)<\/b>Ticket Created<\/p>

03\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/12\/2025.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61359","ticket_flag":"0","ticket_reference":"HDT62444","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 10 Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2933","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":"MDR\/JH\/17329 - Replacement under kitchen cupboard lights ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"03\/12\/25 15:20","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 10:16 (carly)<\/b>Alan awaiting parts.<\/p>

12\/01\/2026 16:17 (carly)<\/b>Alan will inform us when parts have arrived.<\/p>

13\/01\/2026 10:33 (jane)<\/b>Lights on order - 3\/5 day lead-time <\/p>

20\/01\/2026 12:05 (carly)<\/b>Access requested 9am Wednesday 28th January.<\/p>

21\/01\/2026 11:40 (carly)<\/b>Awaiting new date from tenant.<\/p>

02\/02\/2026 11:15 (carly)<\/b>Access requested 2pm Friday 6th February.<\/p>

04\/02\/2026 12:54 (carly)<\/b>Follow up email sent requesting access.<\/p>

06\/02\/2026 09:43 (carly)<\/b>Follow up email and phone call requesting access.<\/p>

06\/02\/2026 10:20 (carly)<\/b>Confirmed for today, tenant home for access.<\/p>

09\/02\/2026 08:21 (alan)<\/b>Quote<\/p>

09\/02\/2026 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Alan awaiting parts.<\/p>

12\/01\/2026 (carly)Alan will inform us when parts have arrived.<\/p>

13\/01\/2026 (jane)Lights on order - 3\/5 day lead-time <\/p>

20\/01\/2026 (carly)Access requested 9am Wednesday 28th January.<\/p>

21\/01\/2026 (carly)Awaiting new date from tenant.<\/p>

02\/02\/2026 (carly)Access requested 2pm Friday 6th February.<\/p>

04\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

06\/02\/2026 (carly)Follow up email and phone call requesting access.<\/p>

06\/02\/2026 (carly)Confirmed for today, tenant home for access.<\/p>

09\/02\/2026 (alan)Quote<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026.MDR\/JH\/17329 - Replacement under kitchen cupboard lights completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61360","ticket_flag":"0","ticket_reference":"HDT62445","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2935","cs_address_1":"Flat 2","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_title":"Small hot water tank in the kitchen is leaking","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/12\/25 15:47","ticket_invoice_total":null,"ticket_notes_combined":"

03\/12\/2025 15:47 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 15:44 (roy)<\/b>Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 15:58 (jane)<\/b>Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing - Email Sent<\/b><\/p>

08\/12\/2025 14:35 (carly)<\/b>Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 13:23 (jane)<\/b>Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 14:20 (jane)<\/b>Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 12:43 (michaelk)<\/b>Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>

11\/12\/2025 13:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (roy)Over sink hot water system has sprung a leak.Took apart unit and needs new elbow or new unit.Please send to Michael Keenan <\/p>

05\/12\/2025 (jane)Over sink hot water system has sprung a leak. Took apart unit and needs new elbow or new unit. Michael Keenan sourcing <\/p>

08\/12\/2025 (carly)Access requested Wednesday 10th December at 9am.<\/p>

10\/12\/2025 (jane)Requested access for mid-morning on Thursday 11th December <\/p>

10\/12\/2025 (jane)Tenant home for access mid-morning on Thursday 11th December<\/p>

11\/12\/2025 (michaelk)Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. 2hrs labour plus parts, total 108.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/12\/2025.Attended site to replace mains inlet fitting to the kitchen water heater. Drained, completed job and left in full working order. Note; the tenant asked why the unit drips from time to time, so we explained that it was a vented outlet to control the expansion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61364","ticket_flag":"0","ticket_reference":"HDT62449","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3226","cs_address_1":"Flat 4, 15 Willow Street ","cs_address_2":"","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_title":"To carry out ITC check and provide report only - For Monday 5th January 2026","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 11:21","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 11:21 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 11:22 (jane)<\/b>For Monday 5th January 2026<\/p>

02\/01\/2026 10:16 (jane)<\/b>Apologies for the last minute notice. The tenant has revoked his notice and will be terminating at a later date.Can we please move the ITC check for a later date. Will be likely 30th of March.<\/p>

14\/01\/2026 16:12 (jane)<\/b>ITC check booked in for the 30th January<\/p>

30\/01\/2026 11:57 (travis)<\/b>Itc works and quote's.<\/p>

02\/02\/2026 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)For Monday 5th January 2026<\/p>

02\/01\/2026 (jane)Apologies for the last minute notice. The tenant has revoked his notice and will be terminating at a later date.Can we please move the ITC check for a later date. Will be likely 30th of March.<\/p>

14\/01\/2026 (jane)ITC check booked in for the 30th January<\/p>

30\/01\/2026 (travis)Itc works and quote's.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/01\/2026. Carried out ITC works.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61365","ticket_flag":"0","ticket_reference":"HDT62450","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1131","cs_address_1":"Flat 2","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1131","ticket_title":"MDR\/JH\/17332 - Replacement parts to heating ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"04\/12\/25 13:11","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 11:18 (carly)<\/b>Parts now in.Access requested Thursday 11th December at 9am.<\/p>

10\/12\/2025 11:56 (carly)<\/b>Tenant away until next year.Client has requested Monday 5th January.<\/p>

12\/01\/2026 14:35 (carly)<\/b>Access requested for Thursday 15th January at 1pm.<\/p>

14\/01\/2026 12:32 (carly)<\/b>Follow up email sent.<\/p>

15\/01\/2026 10:23 (jane)<\/b>Tenant wants another date <\/p>

21\/01\/2026 12:03 (carly)<\/b>Access requested Friday 23rd January 9am.<\/p>

23\/01\/2026 10:46 (carly)<\/b>Access now requested for Wednesday 28th January 9am.<\/p>

27\/01\/2026 12:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

27\/01\/2026 12:36 (carly)<\/b>Client is still awaiting response from tenant.<\/p>

28\/01\/2026 09:24 (carly)<\/b>Confirmed please use keys.<\/p>

28\/01\/2026 09:45 (carly)<\/b>Access now requested Friday 30th January 9am.<\/p>

29\/01\/2026 16:23 (jane)<\/b>Confirmed for Friday morning 30th January with keys <\/p>

30\/01\/2026 10:20 (michaelk)<\/b>Collected materials and attended security to collect keys as instructed. A lady was home and wasnt informed of our visit and couldn't contact the tenant. On access was granted, returned keys to security. 2hrs labour 105<\/p>

30\/01\/2026 10:21 (carly)<\/b>Tenant did not give access.Access now requested Thursday 5th February between 12-1pm.<\/p>

04\/02\/2026 12:25 (carly)<\/b>Follow up email sent requesting access.<\/p>

06\/02\/2026 07:28 (jane)<\/b>Hoping to have access Monday afternoon 9th Feb - as arranging for Repair Aid to attend to the dishwasher in the same property <\/p>

09\/02\/2026 09:45 (carly)<\/b>Confirmed please access with keys.<\/p>

10\/02\/2026 07:11 (michaelk)<\/b>Attended site to complete quoted work replacing the zone valve to the kitchen manifold and the programmer. Completed work, tested operation and left in full working order. 4hrs labour plus parts, total 399.68 ex vat.<\/p>

10\/02\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Parts now in.Access requested Thursday 11th December at 9am.<\/p>

10\/12\/2025 (carly)Tenant away until next year.Client has requested Monday 5th January.<\/p>

12\/01\/2026 (carly)Access requested for Thursday 15th January at 1pm.<\/p>

14\/01\/2026 (carly)Follow up email sent.<\/p>

15\/01\/2026 (jane)Tenant wants another date <\/p>

21\/01\/2026 (carly)Access requested Friday 23rd January 9am.<\/p>

23\/01\/2026 (carly)Access now requested for Wednesday 28th January 9am.<\/p>

27\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

27\/01\/2026 (carly)Client is still awaiting response from tenant.<\/p>

28\/01\/2026 (carly)Confirmed please use keys.<\/p>

28\/01\/2026 (carly)Access now requested Friday 30th January 9am.<\/p>

29\/01\/2026 (jane)Confirmed for Friday morning 30th January with keys <\/p>

30\/01\/2026 (michaelk)Collected materials and attended security to collect keys as instructed. A lady was home and wasnt informed of our visit and couldn't contact the tenant. On access was granted, returned keys to security. 2hrs labour 105<\/p>

30\/01\/2026 (carly)Tenant did not give access.Access now requested Thursday 5th February between 12-1pm.<\/p>

04\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

06\/02\/2026 (jane)Hoping to have access Monday afternoon 9th Feb - as arranging for Repair Aid to attend to the dishwasher in the same property <\/p>

09\/02\/2026 (carly)Confirmed please access with keys.<\/p>

10\/02\/2026 (michaelk)Attended site to complete quoted work replacing the zone valve to the kitchen manifold and the programmer. Completed work, tested operation and left in full working order. 4hrs labour plus parts, total 399.68 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/02\/2026.MDR\/JH\/17332 - Replacement parts to heating completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61366","ticket_flag":"0","ticket_reference":"HDT62451","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1138","cs_address_1":"Flat 6","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_title":"The tenant is still having issues with the thermostat","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 13:36 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 13:36 (jane)<\/b>Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 15:15 (jane)<\/b>For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 19:20 (michaelk)<\/b>Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>

09\/12\/2025 10:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (jane)Requested access for Monday afternoon 8th December, as will take time to check all zones <\/p>

05\/12\/2025 (jane)For 11am on Monday 8th December, tenant to provide access <\/p>

08\/12\/2025 (michaelk)Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered.3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/12\/2025.Attended site to investigate temperature issue in all areas. I measured all of the wall controllers to firstly confirm the display temperatures were correct. All of the controllers were within 1c. I then exposed the underfloor controls in the wardrobes and operated each zone to confirm they were controlling the correct areas. I did find one zone head continously open, which we replaced. All of the controls are working as designed. Note; the ambient temperature of the rooms is the tenants complaint. I have confirmed the correct operation of the heating and controls. If this continues to be an issue, the building design\/heat gains, will need to be considered","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61367","ticket_flag":"0","ticket_reference":"HDT62452","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Commercial handyman day - Monday 15.12.2025","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 14:03 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 09:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/12\/2025. Commercial handyman day - Monday 15.12.2025 completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61369","ticket_flag":"0","ticket_reference":"HDT62454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"31 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"333","cs_address_1":"31 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_title":"To attend to leak coming into Note's Cafe basement ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 16:33","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 16:33 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:09 (roy)<\/b>Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 09:11 (jane)<\/b>Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted - Email Sent<\/b><\/p>

05\/12\/2025 11:10 (roy)<\/b>Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

05\/12\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2025 13:20 (jane)<\/b>Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 15:33 (roy)<\/b>Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>

19\/12\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (jane)Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (roy)Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

16\/12\/2025 (jane)Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 (roy)Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Cleaned and raked out gaps using wiki dry cement to fill gaps and under door and pillar and sealed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61376","ticket_flag":"0","ticket_reference":"HDT62461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"1864","cs_address_1":"Flat 3","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_title":"MDR\/JH\/17334 - Repairs to en-suite door ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"05\/12\/25 11:17","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 11:09 (carly)<\/b>Twenty\/Twenty have requested the 12th or 19th December.Awaiting confirmation from client.<\/p>

15\/12\/2025 09:58 (carly)<\/b>Twenty\/Twenty have requested Wednesday 7th January. Awaiting client response. <\/p>

16\/12\/2025 11:52 (carly)<\/b>Client has tenants until February, they will inform us when the property is vacant.<\/p>

17\/12\/2025 09:48 (carly)<\/b>Twenty\/ twenty have now requested 17th February, awaiting client response.<\/p>

28\/01\/2026 09:55 (carly)<\/b>Follow up email sent requesting Tuesday 17th February <\/p>

29\/01\/2026 09:21 (jane)<\/b>Confirmed for Tuesday 17th February - Christina is confirming the access details <\/p>

16\/02\/2026 14:55 (carly)<\/b>Follow up email sent requesting access details.<\/p>

17\/02\/2026 11:29 (carly)<\/b>No access details confirmed, twenty twenty to give alternative date.<\/p>

18\/02\/2026 10:38 (carly)<\/b>Follow up email sent requesting access.<\/p>

18\/02\/2026 10:39 (carly)<\/b>Email sent to Brian requesting alternative dates.<\/p>

20\/02\/2026 13:59 (carly)<\/b>Twenty twenty have requested Wednesday 4th March, awaiting client response.<\/p>

01\/03\/2026 12:58 (jane)<\/b>Chased again for access <\/p>

04\/03\/2026 13:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Twenty\/Twenty have requested the 12th or 19th December.Awaiting confirmation from client.<\/p>

15\/12\/2025 (carly)Twenty\/Twenty have requested Wednesday 7th January. Awaiting client response. <\/p>

16\/12\/2025 (carly)Client has tenants until February, they will inform us when the property is vacant.<\/p>

17\/12\/2025 (carly)Twenty\/ twenty have now requested 17th February, awaiting client response.<\/p>

28\/01\/2026 (carly)Follow up email sent requesting Tuesday 17th February <\/p>

29\/01\/2026 (jane)Confirmed for Tuesday 17th February - Christina is confirming the access details <\/p>

16\/02\/2026 (carly)Follow up email sent requesting access details.<\/p>

17\/02\/2026 (carly)No access details confirmed, twenty twenty to give alternative date.<\/p>

18\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

18\/02\/2026 (carly)Email sent to Brian requesting alternative dates.<\/p>

20\/02\/2026 (carly)Twenty twenty have requested Wednesday 4th March, awaiting client response.<\/p>

01\/03\/2026 (jane)Chased again for access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.MDR\/JH\/17334 - Repairs to en-suite door completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61379","ticket_flag":"0","ticket_reference":"HDT62464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2848","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"Fridge temperature not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/25 16:28","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 16:28 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

08\/12\/2025 09:44 (carly)<\/b>Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 15:13 (jane)<\/b>Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 10:10 (carly)<\/b>Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 08:57 (roy)<\/b>With Repair Aid<\/p>

12\/12\/2025 12:58 (jane)<\/b>PCB for fridge on order - Email Sent<\/b><\/p>

17\/12\/2025 10:49 (carly)<\/b>Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 15:31 (jane)<\/b>Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 12:58 (roy)<\/b>With Repair Aid but new Fridge\/Freezer is needed <\/p>

23\/12\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

08\/12\/2025 (carly)Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 (jane)Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 (roy)With Repair Aid<\/p>

12\/12\/2025 (jane)PCB for fridge on order <\/p>

17\/12\/2025 (carly)Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 (jane)Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 (roy)With Repair Aid but new Fridge\/Freezer is needed <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Replaced PCB to fridge and found appliance still not cooling, quotation to follow for replacement appliance ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61393","ticket_flag":"0","ticket_reference":"HDT62478","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"Mould","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 10:22 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 10:23 (carly)<\/b>Awaiting access details.<\/p>

12\/12\/2025 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (carly)Awaiting access details.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/12\/2025.Works carried out by another contractor ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61395","ticket_flag":"0","ticket_reference":"HDT62480","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"11 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_id":"3176","cs_address_1":"11 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_title":"MDR\/JH\/17292 - Repairs and redecoration works ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"09\/12\/25 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 14:16 (jack)<\/b>Done<\/p>

12\/12\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.MDR\/JH\/17292 - Repairs and redecoration works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61399","ticket_flag":"0","ticket_reference":"HDT62484","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 21a Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1461","cs_address_1":"Flat 5","cs_address_2":"21a Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1461","ticket_title":"Kitchen tap handle for the hot water has broken and now no hot water is usable via the tap head","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/12\/25 16:38","ticket_invoice_total":null,"ticket_notes_combined":"

09\/12\/2025 16:38 (System)<\/b>Ticket Created<\/p>

09\/12\/2025 16:39 (jane)<\/b>Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 10:53 (carly)<\/b>Follow up email sent requesting access for today.<\/p>

10\/12\/2025 11:52 (carly)<\/b>Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 09:45 (michaelk)<\/b>Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>

11\/12\/2025 09:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/12\/2025 (jane)Requested access for late afternoon on Wednesday 10th December <\/p>

10\/12\/2025 (carly)Follow up email sent requesting access for today.<\/p>

10\/12\/2025 (carly)Confirmed for today, tenant home for access.<\/p>

11\/12\/2025 (michaelk)Attended site, collected replacement kitchen tap and fitted, leaving in full working order. 3hrs labour plus parts, total 305 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/12\/2025.Attended site, collected replacement kitchen tap supplied and fitted, leaving in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61406","ticket_flag":"0","ticket_reference":"HDT62491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"757","cs_address_1":"Flat 2","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_title":"Light Fixing","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 10:37 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 10:38 (carly)<\/b>Please use keys for access.<\/p>

11\/12\/2025 10:52 (roy)<\/b>Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 15:02 (jane)<\/b>Ordering new light for bathroom - Email Sent<\/b><\/p>

18\/12\/2025 11:06 (jane)<\/b>Requested access for this afternoon <\/p>

18\/12\/2025 15:27 (jane)<\/b>Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 10:11 (roy)<\/b>Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 16:15 (jane)<\/b>Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 11:45 (carly)<\/b>Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 09:26 (jane)<\/b>Keys for access <\/p>

02\/01\/2026 15:38 (roy)<\/b>Replaced shaver light unit<\/p>

03\/01\/2026 17:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Please use keys for access.<\/p>

11\/12\/2025 (roy)Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 (jane)Ordering new light for bathroom <\/p>

18\/12\/2025 (jane)Requested access for this afternoon <\/p>

18\/12\/2025 (jane)Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 (roy)Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 (jane)Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 (carly)Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 (jane)Keys for access <\/p>

02\/01\/2026 (roy)Replaced shaver light unit<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025. Attended site to find light staying on 24\/7 due to the pull cord had snapped. Removed light fitting and will need new due to ballast unit burnt out. Made safeReturned to site and replaced shaver light unit and left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61408","ticket_flag":"0","ticket_reference":"HDT62493","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"413","cs_address_1":"Flat 6","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"413","ticket_title":"Light switch","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 11:23","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 11:23 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 11:26 (carly)<\/b>Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 08:59 (roy)<\/b>Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 08:16 (roy)<\/b>Returned and fitted new shaver light<\/p>

16\/12\/2025 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested Thursday 11th December at 1pm.<\/p>

12\/12\/2025 (roy)Refixed toilet seatBroken pull cord. Purchased new but switch wouldn't workPurchased new shaver light unit and retuning Friday at2pm to fit<\/p>

15\/12\/2025 (roy)Returned and fitted new shaver light<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/12\/2025.Refixed toilet seat Ordered new shaver unit light.Returned and supplied and fitted new Shaver unit light ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61409","ticket_flag":"0","ticket_reference":"HDT62494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1473","cs_address_1":"Flat 4","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1473","ticket_title":"Various jobs","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 12:08","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 12:08 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 12:19 (carly)<\/b>Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 12:20 (carly)<\/b>Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 14:04 (michaelk)<\/b>Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 15:01 (jack)<\/b>180<\/p>

15\/12\/2025 15:57 (carly)<\/b>Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 09:22 (carly)<\/b>Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 10:06 (carly)<\/b>Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 07:53 (michaelk)<\/b>Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 16:20 (alan)<\/b>Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 10:02 (jane)<\/b>Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 13:07 (jane)<\/b>Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 11:13 (jane)<\/b>Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 08:35 (alan)<\/b>Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 12:33 (carly)<\/b>Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 13:39 (jane)<\/b>Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 13:40 (jane)<\/b>Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>

19\/01\/2026 12:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Access requested for Mike K and Jack on Friday 12th December at 9am.Access requested for Alan on Tuesday 16th December at 9am.<\/p>

10\/12\/2025 (carly)Jack will inform us which day he is able to do.<\/p>

12\/12\/2025 (michaelk)Attended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been ordered. 2hrs labour 105<\/p>

15\/12\/2025 (jack)180<\/p>

15\/12\/2025 (carly)Access requested for Mike K on Thursday 18th December at 11am.<\/p>

16\/12\/2025 (carly)Follow up email sent requesting access and access details.<\/p>

16\/12\/2025 (carly)Tenant home for access today Tuesday 16th December and Thursday 18th December.<\/p>

19\/12\/2025 (michaelk)Attended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation. 3hrs labour plus parts, total 219.20 ex vat.<\/p>

20\/12\/2025 (alan)Look at lights in bathroom not working Order replacement light fitting <\/p>

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January at 9am <\/p>

06\/01\/2026 (jane)Confirmed for 9am on Wednesday 7th January 2026If the tenant not present please use keys.<\/p>

07\/01\/2026 (jane)Repair Aid ordering new integrated freezer door hinges <\/p>

08\/01\/2026 (alan)Return to site and Replace 4 faulty downlights in bathroom <\/p>

13\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-12pm. Awaiting client confirmation.<\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-12pm - tenant will give access <\/p>

13\/01\/2026 (jane)Confirmed for Friday 16th January 10-2pm - tenant will give access<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Inspected lights in bathroom not workingOrdered replacement light fittingsReturned to site and replaced 4No faulty downlights in bathroomAttended site to investigate faulty radiators. Attempted to release the thermostatic inserts to 2 x radiators which wasn't successful. Replacement inserts have been orderedAttended site to drain down and replace 2 x herz trv inserts to radiators in the living room. Completed work, vented and confirmed correct operation.Decoration of bathroom completedSupplied and fitted new integrated freezer door hinges","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Jack Seymour<\/br>Michael Keenan (OCC)<\/br>Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61414","ticket_flag":"0","ticket_reference":"HDT62499","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"55","cs_address_1":"Flat 6","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"55","ticket_title":"List of works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/12\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

11\/12\/2025 13:12 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:14 (jane)<\/b>Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 11:37 (carly)<\/b>Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 12:02 (roy)<\/b>Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 11:49 (jane)<\/b>Arranging for window specialist to attend to main window, as secondary glazing - Email Sent<\/b><\/p>

12\/01\/2026 14:14 (carly)<\/b>Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 10:03 (carly)<\/b>20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 09:42 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 10:57 (carly)<\/b>Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 11:49 (jane)<\/b>Window specialist has repaired the window - Email Sent<\/b><\/p>

15\/01\/2026 15:52 (roy)<\/b>Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 16:06 (jane)<\/b>2No lights on order - 3\/5 day lead-time <\/p>

20\/01\/2026 16:49 (jane)<\/b>Living room - Window number 3, re-tensioned top and bottom window balances <\/p>

27\/01\/2026 14:46 (roy)<\/b>Replace 2 x lights<\/p>

27\/01\/2026 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Waiting on access for 9am on Monday 15th December <\/p>

17\/12\/2025 (carly)Access requested Thursday 18th December at 9am.<\/p>

30\/12\/2025 (roy)Visited flat due to flush not working.Pipe had come off the siphon. Managed to get it working but needs new siphon and push button.Am ordering newWindow, secondaglazing needs R&B as the spiral has fallen out.2 x light fittings need replacing.Ease and adjusted room stat as it was locked.All ok<\/p>

07\/01\/2026 (jane)Arranging for window specialist to attend to main window, as secondary glazing <\/p>

12\/01\/2026 (carly)Follow up email sent to 20\/20 requesting dates<\/p>

13\/01\/2026 (carly)20\/20 have requested Thursday 15th January, awaiting client response.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed for Thursday 15th January - 20\/20 have been informed.Please use keys if tenant is not home.<\/p>

15\/01\/2026 (jane)Window specialist has repaired the window <\/p>

15\/01\/2026 (roy)Purchased new siphon and Grohe push buttonsSilicone worktop above toiletLights unable to obtain from WF. Lights obsolete.Jane has ordered 2 newGive access to 20-20Refixed secondary glazing<\/p>

15\/01\/2026 (jane)2No lights on order - 3\/5 day lead-time <\/p>

20\/01\/2026 (jane)Living room - Window number 3, re-tensioned top and bottom window balances <\/p>

27\/01\/2026 (roy)Replace 2 x lights<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/01\/2026.Visited flat due to flush not working. Pipe had come off the syphon. Managed to get it working but needs new syphon and push button, ordering new 2 x light fittings need replacing, ordering new Ease and adjusted room stat as it was lockedWindow specialist attended and repaired living room - Window number 3, re-tensioned top and bottom window balancesPurchased and returned to site and supplied and fitted new syphon and Grohe push buttons Siliconed worktop aboveAlso supplied and fitted new lights leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61415","ticket_flag":"0","ticket_reference":"HDT62500","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1233","cs_address_1":"44b Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1233","ticket_title":"HDT61805 Follow-Up -Further investigations into Busaba Restaurant to locate water stopcock to flats ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/12\/25 13:19","ticket_invoice_total":null,"ticket_notes_combined":"

11\/12\/2025 13:19 (System)<\/b>Ticket Created<\/p>

11\/12\/2025 13:22 (jane)<\/b>Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 10:03 (jane)<\/b>Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 09:37 (roy)<\/b>With Michael <\/p>

18\/12\/2025 05:20 (michaelk)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 16:57 (jane)<\/b>Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify - Email Sent<\/b><\/p>

12\/01\/2026 11:09 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 11:26 (carly)<\/b>Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 12:06 (carly)<\/b>29th is confirmed for access to Flats 1, 2 and 4<\/p>

28\/01\/2026 11:07 (carly)<\/b>Sebastian will allow access to flats 1,2 and 4<\/p>

28\/01\/2026 11:10 (carly)<\/b>Sebastian will be in Flat 4 buzz there for access.Any problems please call Kevin 07920547343.<\/p>

29\/01\/2026 11:24 (michaelk)<\/b>Attended site to investigate mains water meters in the street, to ascertain which meter corresponds to which flat. Access was granted to flats 1,2 and 4, however when tested, all three flats were connected to the same two meters, which we have highlighted on the meters.Note; We didnt get access to flat 3 to confirm whether this was the same. Flats 1,2 and 4 can be isolated by turning off the meter valves.I would now contact the water supplier for information on how the flats usage is recorded and costed. 3hrs labour <\/p>

29\/01\/2026 13:01 (roy)<\/b>With Michael Keenan.He will send in a report<\/p>

29\/01\/2026 16:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/12\/2025 (jane)Requesting access for two engineers on Wednesday 17th December from 9am to Busaba. <\/p>

12\/12\/2025 (jane)Confirmed for 9 am on 17th December, Elina from Busaba provide access to the restaurant .<\/p>

17\/12\/2025 (roy)With Michael <\/p>

18\/12\/2025 (michaelk)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to indentify. 2hrs labour 105<\/p>

18\/12\/2025 (jane)Attended site to inspect the restaurant basement to locate the mains water to the flats. We have found the supply pipework and some isolation valves in the basement ceiling. These pipes have been traced back to the meters in the street. We have found 5 x meters but would need access to all flats to identify <\/p>

12\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

12\/01\/2026 (carly)Tenant unable to do 21st January, awaiting confirmation for Thursday 29th January.<\/p>

12\/01\/2026 (carly)29th is confirmed for access to Flats 1, 2 and 4<\/p>

28\/01\/2026 (carly)Sebastian will allow access to flats 1,2 and 4<\/p>

28\/01\/2026 (carly)Sebastian will be in Flat 4 buzz there for access.Any problems please call Kevin 07920547343.<\/p>

29\/01\/2026 (michaelk)Attended site to investigate mains water meters in the street, to ascertain which meter corresponds to which flat. Access was granted to flats 1,2 and 4, however when tested, all three flats were connected to the same two meters, which we have highlighted on the meters.Note; We didnt get access to flat 3 to confirm whether this was the same. Flats 1,2 and 4 can be isolated by turning off the meter valves.I would now contact the water supplier for information on how the flats usage is recorded and costed. 3hrs labour <\/p>

29\/01\/2026 (roy)With Michael Keenan.He will send in a report<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2026.Attended site to investigate mains water meters in the street, to ascertain which meter corresponds to which flat. Access was granted to flats 1,2 and 4, however when tested, all three flats were connected to the same two meters, which we have highlighted on the meters. Note; We did not get access to flat 3 to confirm whether this was the same. Flats 1,2 and 4 can be isolated by turning off the meter valves. I would now recommend you contact the water supplier (Thames Water) for information on how the flats usage is recorded and costed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61420","ticket_flag":"0","ticket_reference":"HDT62505","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"12\/12\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 11:17 (jane)<\/b>Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 10:16 (jane)<\/b>Vacant property <\/p>

14\/01\/2026 05:51 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/01\/2026 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Vacant flat - To be carried out over the period between Christmas and New Yea <\/p>

07\/01\/2026 (jane)Vacant property <\/p>

14\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Carried out full gas compliance testing and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61430","ticket_flag":"0","ticket_reference":"HDT62515","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"Courts security to provide a lock for the bottom of 36 Gerrard Street main door ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/12\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

12\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

12\/12\/2025 16:19 (jane)<\/b>Instructing Courts Security to attend <\/p>

16\/12\/2025 11:07 (jane)<\/b>Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 10:16 (jane)<\/b>Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 11:59 (jane)<\/b>Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 11:40 (jane)<\/b>Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>

12\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/12\/2025 (jane)Instructing Courts Security to attend <\/p>

16\/12\/2025 (jane)Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks. <\/p>

23\/12\/2025 (jane)Chased client for an update as below : Courts Security update once we have sent to Charley We have been to site & the top lock is on the Old Chinatown Master Suite - We can no longer supply barrels working on the old Master Suite, they are obsolete. We would need to change both top & bottom locks to the New Master Suite. This would require new keys for the tenants. If Charley would like us to proceed, we will need to know a total amount of keys required with the new locks.<\/p>

23\/12\/2025 (jane)Client has said Thats fine we could change both, I will reach out to the tenants and find out how many keys are required <\/p>

07\/01\/2026 (jane)Client has said the following Could we change the bottom lock to just a standard turn thumb lock (inside) with any key for the outside. I've spoken to the tenants and all together will be 32 copies of the keys. If we fit with a master lock I think it would cost too much in keys.Have instructed Court Security <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/01\/2026.Works gone to quote ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61443","ticket_flag":"0","ticket_reference":"HDT62528","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"569","cs_address_1":"Flat 1","cs_address_2":"27 Lisle Street ","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"569","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 11:49","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 11:49 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 11:50 (carly)<\/b>Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 13:12 (carly)<\/b>Confirmed awaiting access details.<\/p>

13\/01\/2026 08:44 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Friday 9th January at 9am.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61449","ticket_flag":"0","ticket_reference":"HDT62534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"344","cs_address_1":"Flat 3.3","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 12:14","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 12:14 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:15 (carly)<\/b>Access requested Thursday 15th January 9am.<\/p>

22\/12\/2025 11:24 (carly)<\/b>Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 11:56 (carly)<\/b>Confirmed awaiting access details.<\/p>

04\/02\/2026 12:45 (carly)<\/b>Access now requested Wednesday 11th February 1pm.<\/p>

09\/02\/2026 16:37 (carly)<\/b>Follow up email sent requesting access.<\/p>

10\/02\/2026 11:09 (carly)<\/b>Follow up email sent requesting access.<\/p>

10\/02\/2026 13:08 (jane)<\/b>Confirmed for 1pm Wednesday 11th February, tenant home for access, they have advised we need to be there for 1pm on the dot <\/p>

13\/02\/2026 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 9am.<\/p>

22\/12\/2025 (carly)Now moved to Wednesday 4th February as per client request.<\/p>

22\/12\/2025 (carly)Confirmed awaiting access details.<\/p>

04\/02\/2026 (carly)Access now requested Wednesday 11th February 1pm.<\/p>

09\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

10\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

10\/02\/2026 (jane)Confirmed for 1pm Wednesday 11th February, tenant home for access, they have advised we need to be there for 1pm on the dot <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/02\/2026.Duplicate job ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61451","ticket_flag":"0","ticket_reference":"HDT62536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1116","cs_address_1":"Flat 4.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/12\/25 12:19","ticket_invoice_total":null,"ticket_notes_combined":"

15\/12\/2025 12:19 (System)<\/b>Ticket Created<\/p>

15\/12\/2025 12:21 (carly)<\/b>Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 11:20 (carly)<\/b>Job no longer needed as per Lilian.<\/p>

23\/12\/2025 09:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/12\/2025 (carly)Access requested Thursday 15th January 1pm.<\/p>

22\/12\/2025 (carly)Job no longer needed as per Lilian.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Inspection was completed in November ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61455","ticket_flag":"0","ticket_reference":"HDT62540","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 25 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"791","cs_address_1":"Flat 2","cs_address_2":"25 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"791","ticket_title":"MDR\/JH\/17341 - Replacement washer\/dryer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"16\/12\/25 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 09:55 (jane)<\/b>Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 17:33 (jane)<\/b>Chased a date from Repair Aid <\/p>

06\/01\/2026 09:32 (jane)<\/b>Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 13:08 (jane)<\/b>Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 10:56 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

08\/01\/2026 11:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Instructed Repair Aid to supply and fit new Hotpoint BI WDHG 75148 UK<\/p>

05\/01\/2026 (jane)Chased a date from Repair Aid <\/p>

06\/01\/2026 (jane)Requested access for Thursday, 8th of Jan in the afternoon 12-6pm<\/p>

07\/01\/2026 (jane)Confirmed for Thursday, 8th of Jan in the afternoon 12-6pm - collect keys but knock first <\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.MDR\/JH\/17341 - Replacement washer\/dryer completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61457","ticket_flag":"0","ticket_reference":"HDT62542","ticket_client":"2189","client_name":"Hanover Cube LLP","ticket_address_1":"Mercer Walk - Basement ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"2902","cs_address_1":"Mercer Walk - Basement ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2902","ticket_title":"Install new light switch or move PIR","ticket_contact":"3681","contact_first_name":"Tim ","contact_last_name":"Chambers ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:11","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:11 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 13:02 (jane)<\/b>Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 07:24 (alan)<\/b>Relocate movement sensor for lights <\/p>

17\/12\/2025 09:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Invoicing details : Have the contractor invoice Mercers (c\/o of HC and send to me) and Ill organise payment direct, thereafter we can add to that list<\/p>

17\/12\/2025 (alan)Relocate movement sensor for lights <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/12\/2025.Relocated movement sensor for lights as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61459","ticket_flag":"0","ticket_reference":"HDT62544","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"64","cs_address_1":"Flat 2","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_title":"Washing machine issue.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 14:59 (jane)<\/b>Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>

17\/12\/2025 09:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Tuesday, 23rd of Dec in the afternoon 12-6pm.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Client would like a price for a new washing machine instead ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61461","ticket_flag":"0","ticket_reference":"HDT62546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":" Boiler pressure goes to zero every other day.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 11:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:38 (carly)<\/b>Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 14:19 (michaelk)<\/b>Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>

13\/01\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)Adriana can provide access anytime on Thursday 18th December between 11-3pm. Please contact her on arrival.<\/p>

21\/12\/2025 (michaelk)Attended site to trace a leak on the heating system following the report of re-pressurusing by the management company. A leak was found on the upper manifold in the bathroom. A temporary repair was carried out due to time constraints in the flat and replacement seals were ordered. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61468","ticket_flag":"0","ticket_reference":"HDT62553","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 11-14 Soho Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 3AD","cs_id":"3112","cs_address_1":"Flat 6","cs_address_2":"11-14 Soho Street","cs_town":"London","cs_postcode":"W1D 3AD","ticket_client_site":"3112","ticket_title":"Broken Oven.","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 12:36","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 12:36 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Already attended to on 24th November and left oven working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61473","ticket_flag":"0","ticket_reference":"HDT62558","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1150","cs_address_1":"Flat 3","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1150","ticket_title":"No hot water - Collect keys for access ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 15:13","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 15:13 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 10:53 (carly)<\/b>Please use keys for access.<\/p>

17\/12\/2025 15:20 (roy)<\/b>Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 05:25 (michaelk)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 08:09 (jane)<\/b>Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater - Email Sent<\/b><\/p>

22\/12\/2025 15:46 (carly)<\/b>Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 13:56 (jane)<\/b>Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 15:41 (jane)<\/b>Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 08:43 (michaelk)<\/b>Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>

13\/01\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Please use keys for access.<\/p>

17\/12\/2025 (roy)Visited site and hot water is working but heating is not.Pressure was on zero but tried filling it up and gauge did not move.Kept tapping gauge and finally it moved to 1.8 but heating still didn't work and slight leak on boiler.Spoke to Michael and zone valves possibly faultyGas is okClock was flashing a d reset but still no joyNeed Michael <\/p>

18\/12\/2025 (michaelk)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater. 2hrs labour plus parts, total <\/p>

18\/12\/2025 (jane)Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heater<\/p>

22\/12\/2025 (carly)Parts in.Access requested for Tuesday 23rd December pm.<\/p>

07\/01\/2026 (jane)Requested access for Friday afternoon 9th January 2026<\/p>

07\/01\/2026 (jane)Confirmed for Friday afternoon 9th January - keys for access <\/p>

13\/01\/2026 (michaelk)Attended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order. 2hrs labour plus parts, total 289.65 ex vat <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Attended site to investigate heating fault. The heating wouldn't run, due to the heating zone valve, which was replaced. The boiler was fired however as the pressure increased, the seem on the expansion vessel revealed a split and was leaking. The boiler was drained to prevent damage and the replacement parts have been ordered. The hot water has been left on, controlled by the immersion heaterAttended site to fit replacement parts to the boiler. The leaking expansion vessel and boiler pressure gauge were fitted and the boiler was then tested, leaving in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61474","ticket_flag":"0","ticket_reference":"HDT62559","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 3, 37 Drury Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5RR","cs_id":"3192","cs_address_1":"Flat 3, 37 Drury Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5RR","ticket_client_site":"3192","ticket_title":"Roof leaking.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 09:25 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Call-back works ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61479","ticket_flag":"0","ticket_reference":"HDT62564","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"394","cs_address_1":"Flat 1","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_title":" Flickering Light","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 10:59 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:00 (carly)<\/b>Access requested Thursday 18th December at 2pm.<\/p>

18\/12\/2025 15:38 (jane)<\/b>Re- requested access for Friday 19th December 2pm <\/p>

18\/12\/2025 15:58 (jane)<\/b>Keys for access on Friday 19th December 2pm<\/p>

20\/12\/2025 16:25 (alan)<\/b>Look at light under kitchen cupboard not working Order replacement fitting <\/p>

20\/01\/2026 12:13 (carly)<\/b>Access requested Thursday 29th January 11am.<\/p>

28\/01\/2026 12:05 (carly)<\/b>Follow up email sent requesting access.<\/p>

29\/01\/2026 08:35 (jane)<\/b>Confirmed for late morning today with keys <\/p>

02\/02\/2026 07:57 (alan)<\/b>Replace lights under kitchen worktops <\/p>

02\/02\/2026 10:05 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December at 2pm.<\/p>

18\/12\/2025 (jane)Re- requested access for Friday 19th December 2pm <\/p>

18\/12\/2025 (jane)Keys for access on Friday 19th December 2pm<\/p>

20\/12\/2025 (alan)Look at light under kitchen cupboard not working Order replacement fitting <\/p>

20\/01\/2026 (carly)Access requested Thursday 29th January 11am.<\/p>

28\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

29\/01\/2026 (jane)Confirmed for late morning today with keys <\/p>

02\/02\/2026 (alan)Replace lights under kitchen worktops <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2026. Attended site to look at light under kitchen cupboard not working, found to be faulty ordered replacement fitting.Returned to site and replace lights under kitchen worktops","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61480","ticket_flag":"0","ticket_reference":"HDT62565","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 11 27 Slingsby Place","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"1697","cs_address_1":"Flat 11","cs_address_2":"27 Slingsby Place","cs_town":"London ","cs_postcode":"WC2H 9DL","ticket_client_site":"1697","ticket_title":"No heating ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:11","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:11 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:12 (carly)<\/b>Access requested Thursday 18th December am.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 07:50 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>

19\/12\/2025 09:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested Thursday 18th December am.<\/p>

17\/12\/2025 (carly)Please use keys but knock first as the tenant may be home.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Attended site to investigate reported boiler fault. Found a blown control fuse to the heating pcb, which was replaced. The heating and radiators were then tested and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61481","ticket_flag":"0","ticket_reference":"HDT62566","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 7 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"67","cs_address_1":"Flat 7","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"67","ticket_title":"Bath taps are at fault.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/12\/25 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 11:16 (System)<\/b>Ticket Created<\/p>

17\/12\/2025 11:17 (carly)<\/b>Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 11:31 (carly)<\/b>Vacant property please use keys.<\/p>

19\/12\/2025 07:48 (michaelk)<\/b>Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>

19\/12\/2025 09:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (carly)Access requested for Friday 19th December pm.<\/p>

17\/12\/2025 (carly)Vacant property please use keys.<\/p>

19\/12\/2025 (michaelk)Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order 2 hrs labour plus parts, total 147.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/12\/2025.Attended site to investigate bath tap letting-by. Removed the 3\/4" tap insert to match with supplier and returned to site to replace. Left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61488","ticket_flag":"0","ticket_reference":"HDT62573","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"304","cs_address_1":"Flat 2","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_title":"MDR\/JH\/17324 - Replacement integrated cooker extractor ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"17\/12\/25 13:59","ticket_invoice_total":null,"ticket_notes_combined":"

17\/12\/2025 14:00 (jane)<\/b>Instructed Repair Aid to order new extractor hood <\/p>

18\/12\/2025 09:56 (jane)<\/b>Expected in stock end of January as special order <\/p>

28\/01\/2026 12:56 (carly)<\/b>Repair Aid have requested Monday 9th February, awaiting client response.<\/p>

04\/02\/2026 10:05 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

06\/02\/2026 09:38 (carly)<\/b>Follow up email sent.<\/p>

06\/02\/2026 11:28 (carly)<\/b>Repair Aid have now requested Monday 16th February due to delay on parts.<\/p>

16\/02\/2026 09:51 (carly)<\/b>Requested alternative date from Repair Aid due to client still not confirming.<\/p>

16\/02\/2026 11:59 (carly)<\/b>Access now requested for 25th, 26th, 27th February.Awaiting client response.<\/p>

20\/02\/2026 14:15 (carly)<\/b>Follow up sent requesting access.<\/p>

24\/02\/2026 12:44 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/02\/2026 11:45 (carly)<\/b>Repair Aid have now requested Wednesday 4th March 10-2pm. Awaiting client response.<\/p>

01\/03\/2026 12:58 (jane)<\/b>Chased again for Wednesday 4th March 10-2pm<\/p>

04\/03\/2026 10:16 (carly)<\/b>Confirmed for Friday 6th March, tenant home for access.<\/p>

11\/03\/2026 08:59 (jane)<\/b>Flat 2, no-one for access, waiting another date from Repair Aid <\/p>

13\/03\/2026 07:06 (jane)<\/b>Requested access for Thursday, the 19th of March in the afternoon 12-6pm<\/p>

18\/03\/2026 13:28 (jane)<\/b>Called tenant to request access for 19th March between 12 and 6pm Aryanah - 07707 055835<\/p>

19\/03\/2026 13:19 (jane)<\/b>Obtaining another date from Repair Aid <\/p>

20\/03\/2026 09:50 (carly)<\/b>Repair Aid have now requested 26th March 12-6pm, awaiting client response.<\/p>

24\/03\/2026 15:34 (jane)<\/b>Chased client for access for 26th March 12-6pm<\/p>

24\/03\/2026 15:38 (jane)<\/b>Confirmed for 26th March 12-6pmTenant will be on site <\/p>

26\/03\/2026 12:59 (jane)<\/b>Keys for access for this afternoon <\/p>

26\/03\/2026 19:25 (roy)<\/b>With Repair Aid <\/p>

27\/03\/2026 06:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/12\/2025 (jane)Instructed Repair Aid to order new extractor hood <\/p>

18\/12\/2025 (jane)Expected in stock end of January as special order <\/p>

28\/01\/2026 (carly)Repair Aid have requested Monday 9th February, awaiting client response.<\/p>

04\/02\/2026 (carly)Follow up email sent to client requesting access.<\/p>

06\/02\/2026 (carly)Follow up email sent.<\/p>

06\/02\/2026 (carly)Repair Aid have now requested Monday 16th February due to delay on parts.<\/p>

16\/02\/2026 (carly)Requested alternative date from Repair Aid due to client still not confirming.<\/p>

16\/02\/2026 (carly)Access now requested for 25th, 26th, 27th February.Awaiting client response.<\/p>

20\/02\/2026 (carly)Follow up sent requesting access.<\/p>

24\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

25\/02\/2026 (carly)Repair Aid have now requested Wednesday 4th March 10-2pm. Awaiting client response.<\/p>

01\/03\/2026 (jane)Chased again for Wednesday 4th March 10-2pm<\/p>

04\/03\/2026 (carly)Confirmed for Friday 6th March, tenant home for access.<\/p>

11\/03\/2026 (jane)Flat 2, no-one for access, waiting another date from Repair Aid <\/p>

13\/03\/2026 (jane)Requested access for Thursday, the 19th of March in the afternoon 12-6pm<\/p>

18\/03\/2026 (jane)Called tenant to request access for 19th March between 12 and 6pm Aryanah - 07707 055835<\/p>

19\/03\/2026 (jane)Obtaining another date from Repair Aid <\/p>

20\/03\/2026 (carly)Repair Aid have now requested 26th March 12-6pm, awaiting client response.<\/p>

24\/03\/2026 (jane)Chased client for access for 26th March 12-6pm<\/p>

24\/03\/2026 (jane)Confirmed for 26th March 12-6pmTenant will be on site <\/p>

26\/03\/2026 (jane)Keys for access for this afternoon <\/p>

26\/03\/2026 (roy)With Repair Aid <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026.MDR\/JH\/17324 - Replacement integrated cooker extractor completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61490","ticket_flag":"0","ticket_reference":"HDT62575","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"43 Chandos Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"480","cs_address_1":"43 Chandos Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"480","ticket_title":"Emergency call-out, leak into Restaurant","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 08:58","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 08:58 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 08:59 (jane)<\/b>(Ticket Closed)<\/p>

18\/12\/2025 09:12 (roy)<\/b>Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_full_notes_text":"

18\/12\/2025 (roy)Leak into restaurant.Stopped leaking at time of visit.Removed light and made safe.No access into flat 1.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/12\/2025.Out of hours engineer attended and traced leak from shower from flat 1 but no accessIn restaurant we had to make safe a light fitting which was full of waterNeed access into flat 1, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61491","ticket_flag":"0","ticket_reference":"HDT62576","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"42","cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"HDT62575 Follow-Up - To attend Flat 1 to investigate leak from shower","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"18\/12\/25 08:59","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 08:59 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 09:12 (jane)<\/b>Requested access for this morning <\/p>

18\/12\/2025 11:20 (jane)<\/b>For today Codes below 3674353738*<\/p>

18\/12\/2025 16:03 (jane)<\/b>Reported back findings Need 24 hrsCouple of issuesBlocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>

23\/12\/2025 13:46 (jane)<\/b>Followed up Reported back findings Need 24 hrs Couple of issues Blocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>

20\/01\/2026 13:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Requested access for this morning <\/p>

18\/12\/2025 (jane)For today Codes below 3674353738*<\/p>

18\/12\/2025 (jane)Reported back findings Need 24 hrsCouple of issuesBlocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>

23\/12\/2025 (jane)Followed up Reported back findings Need 24 hrs Couple of issues Blocked outlet Shower tray has dropped and needs resealing Possible grout may need doing in places<\/p>","ticket_full_notes_text_source":"{"$binary":{"base64":""}}","ticket_resolution":"Completed following worksTo return when leak appears again ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61496","ticket_flag":"0","ticket_reference":"HDT62581","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To carry out Handyman Services on Tuesday 23rd December ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 11:43","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 11:43 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 15:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Handyman Services on Tuesday 23rd December completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61501","ticket_flag":"0","ticket_reference":"HDT62586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17a Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"2740","cs_address_1":"Flat 1","cs_address_2":"17a Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"2740","ticket_title":"Dishwasher - Not working at all, possible heating element required, the water is lukewarm and when the heating element tries to heat it, it trips the power completely.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/12\/25 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

18\/12\/2025 16:18 (System)<\/b>Ticket Created<\/p>

18\/12\/2025 16:21 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

19\/12\/2025 12:13 (carly)<\/b>Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 10:33 (carly)<\/b>Follow up email sent requesting access.<\/p>

23\/12\/2025 09:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

19\/12\/2025 (carly)Repair Aid have requested Tuesday 23rd December 10-2pm.Awaiting client confirmation.<\/p>

22\/12\/2025 (carly)Follow up email sent requesting access.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Client cancelled call-out, they have purchased a new dishwasher ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61505","ticket_flag":"0","ticket_reference":"HDT62590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"3018","cs_address_1":"Flat 5 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"3018","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 10:35 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:07 (carly)<\/b>Access requested Tuesday 3rd February 9am.<\/p>

22\/12\/2025 09:21 (carly)<\/b>Confirmed, please use keys if tenant is not home.<\/p>

04\/02\/2026 07:50 (michaelk)<\/b>Completed compliance testing 145<\/p>

04\/02\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Tuesday 3rd February 9am.<\/p>

22\/12\/2025 (carly)Confirmed, please use keys if tenant is not home.<\/p>

04\/02\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/02\/2026.Carried out full gas compliance testing ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61507","ticket_flag":"0","ticket_reference":"HDT62592","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3234","cs_address_1":"Flat 1","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3234","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:44","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:44 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:46 (carly)<\/b>Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:56 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 9am.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61508","ticket_flag":"0","ticket_reference":"HDT62593","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3235","cs_address_1":"Flat 2","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3235","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:48 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:49 (carly)<\/b>Access requested Friday 16th January 11am<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 11am<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61509","ticket_flag":"0","ticket_reference":"HDT62594","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3236","cs_address_1":"Flat 3","cs_address_2":"Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3236","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:51","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:51 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:54 (carly)<\/b>Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 10:57 (carly)<\/b>15 Willow Street.<\/p>

12\/01\/2026 12:55 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:48 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 1pm.<\/p>

22\/12\/2025 (carly)15 Willow Street.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61510","ticket_flag":"0","ticket_reference":"HDT62595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 15 Willow Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3226","cs_address_1":"Flat 4, 15 Willow Street ","cs_address_2":"","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3226","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 11:56 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 11:58 (carly)<\/b>Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:55 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Friday 16th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61511","ticket_flag":"0","ticket_reference":"HDT62596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3237","cs_address_1":"Flat 5","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3237","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:02","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:02 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:04 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:49 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 9am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61512","ticket_flag":"0","ticket_reference":"HDT62597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3238","cs_address_1":"Flat 6","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3238","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:05","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:05 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:06 (carly)<\/b>Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:57 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 11am.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61513","ticket_flag":"0","ticket_reference":"HDT62598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3239","cs_address_1":"Flat 7","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3239","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:07","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:07 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:09 (carly)<\/b>Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:58 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 1pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61514","ticket_flag":"0","ticket_reference":"HDT62599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 15 Willow Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC4A 4BH","cs_id":"3240","cs_address_1":"Flat 8 ","cs_address_2":"15 Willow Street","cs_town":"London","cs_postcode":"EC4A 4BH","ticket_client_site":"3240","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3678","contact_first_name":"Sadim","contact_last_name":"Khan","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 12:10","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 12:10 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 12:11 (carly)<\/b>Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 12:57 (carly)<\/b>Follow up email sent requesting access.<\/p>

12\/01\/2026 14:50 (carly)<\/b>No longer needed as per client.<\/p>

12\/01\/2026 14:59 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (carly)Access requested Monday 19th January 3pm.<\/p>

12\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

12\/01\/2026 (carly)No longer needed as per client.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Cancelled by client.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61520","ticket_flag":"0","ticket_reference":"HDT62605","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 1 137 Long Acre ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2470","cs_address_1":"Flat 1","cs_address_2":"137 Long Acre ","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2470","ticket_title":"No hot water:","ticket_contact":"3327","contact_first_name":"security ","contact_last_name":"CBRE","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/12\/25 21:37","ticket_invoice_total":null,"ticket_notes_combined":"

21\/12\/2025 21:37 (System)<\/b>Ticket Created<\/p>

22\/12\/2025 09:02 (roy)<\/b>No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>

22\/12\/2025 17:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/12\/2025 (roy)No water to flatsChecked tank and was fullFound no power to the pump.Reset power and checked flat 1All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/12\/2025. No water to flats Checked tank and was full Found no power to the pump. Reset power and checked flat 1 All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61532","ticket_flag":"0","ticket_reference":"HDT62617","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"To carry out inspection of mould","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/12\/25 13:45","ticket_invoice_total":null,"ticket_notes_combined":"

23\/12\/2025 13:45 (System)<\/b>Ticket Created<\/p>

23\/12\/2025 14:24 (jane)<\/b>Attending today, tenant home <\/p>

24\/12\/2025 09:43 (roy)<\/b>Damp around heating pipes going through the wall. As I moved damp meter away then less damp but near pipe then very damp.I think there is two issues here.I believe something going on in above flat as mildew high up around windows.Blockage maybe?? When it rains there is ponding of water on the sill.Two issuesNeed access above.No external issues<\/p>

29\/01\/2026 08:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/12\/2025 (jane)Attending today, tenant home <\/p>

24\/12\/2025 (roy)Damp around heating pipes going through the wall. As I moved damp meter away then less damp but near pipe then very damp.I think there is two issues here.I believe something going on in above flat as mildew high up around windows.Blockage maybe?? When it rains there is ponding of water on the sill.Two issuesNeed access above.No external issues<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/01\/2026.Reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61536","ticket_flag":"0","ticket_reference":"HDT62621","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"Boiler issue:","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/12\/25 18:30","ticket_invoice_total":null,"ticket_notes_combined":"

24\/12\/2025 18:30 (System)<\/b>Ticket Created<\/p>

24\/12\/2025 20:37 (roy)<\/b>Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>

03\/01\/2026 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/12\/2025 (roy)Boiler not workingArrived on site and someone had increased the pressure but boiler still not working Found gas valve off.All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/12\/2025. Attended site to investigate the boiler not working. Found that the pressure had been increased and the gas valve to be in the off position. Rectified issues and tested. Left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61538","ticket_flag":"0","ticket_reference":"HDT62623","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"107-115 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NT","cs_id":"1721","cs_address_1":"107-115 Long Acre","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9NT","ticket_client_site":"1721","ticket_title":"Attempted break in","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:25","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:25 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:27 (roy)<\/b>Refixed panic bar on staircase 2<\/p>

03\/01\/2026 16:29 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Refixed panic bar on staircase 2<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/12\/2025. Attended site and refixed panic bar on staircase 2. Left all safe and secure.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61540","ticket_flag":"0","ticket_reference":"HDT62625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"925","cs_address_1":"Flat 2","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_title":"Faulty Fridge","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/12\/25 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

29\/12\/2025 16:31 (System)<\/b>Ticket Created<\/p>

29\/12\/2025 17:26 (roy)<\/b>Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 09:37 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

07\/01\/2026 09:28 (jane)<\/b>Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 10:57 (travis)<\/b>Access given to repair aid,Keys returned.<\/p>

12\/01\/2026 13:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

29\/12\/2025 (roy)Attended site after Christina said they was at home.Awaiting access<\/p>

06\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

07\/01\/2026 (jane)Thursday, 8th of Jan 12-6pm Please use keys as tenant will not be present to give Repair Aid access<\/p>

08\/01\/2026 (travis)Access given to repair aid,Keys returned.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Fridge\/freezer was fixed; Door was refitted and unit left in working condition.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61544","ticket_flag":"0","ticket_reference":"HDT62629","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"No heating:","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/01\/26 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

02\/01\/2026 09:34 (System)<\/b>Ticket Created<\/p>

02\/01\/2026 10:23 (roy)<\/b>Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>

03\/01\/2026 17:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/01\/2026 (roy)Around Christmas this boiler wasnt working. Guy on site (works for company) said he had upped the pressure but he had turned off the gas valveThis time I saw the return valve was off.Turned on and all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/01\/2026. Attended site to investigate the heating not working. Found that the heating return valves had been turned off. Reinstated supply and tested. Left all operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61547","ticket_flag":"0","ticket_reference":"HDT62632","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 31 Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"394","cs_address_1":"Flat 1","cs_address_2":"31 Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"394","ticket_title":"Front door lock","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/01\/26 15:26","ticket_invoice_total":null,"ticket_notes_combined":"

03\/01\/2026 15:26 (System)<\/b>Ticket Created<\/p>

03\/01\/2026 19:13 (roy)<\/b>Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 11:26 (jane)<\/b>Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January <\/p>

07\/01\/2026 10:13 (jane)<\/b>New lock on order due in Friday 9th January - Email Sent<\/b><\/p>

09\/01\/2026 11:37 (jane)<\/b>Access confirmed for today to collect keys <\/p>

09\/01\/2026 15:57 (roy)<\/b>Fitted yale night latch <\/p>

09\/01\/2026 16:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/01\/2026 (roy)Locksmith called out to drill the lock. He wanted 450 but tenant refused to pay that much.OCS called us out to assist as tenant unable to lock door2nd chubb lock ease and adjusted but everywhere closed and unable to get chrome night latchTenant happy to wait as she feels secure now<\/p>

06\/01\/2026 (jane)Re-attending at 2pm on Wednesday 7th January 2026<\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January <\/p>

07\/01\/2026 (jane)New lock on order due in Friday 9th January<\/p>

09\/01\/2026 (jane)Access confirmed for today to collect keys <\/p>

09\/01\/2026 (roy)Fitted yale night latch <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Supplied and fitted new yale night latch to door, commissioned and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61550","ticket_flag":"0","ticket_reference":"HDT62635","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"213","cs_address_1":"Flat 2.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"213","ticket_title":"Living room radiator not heating","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 08:34","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 08:34 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 08:35 (jane)<\/b>Tenant has requested access for this afternoon <\/p>

08\/01\/2026 07:49 (michaelk)<\/b>This was completed on job 62473. <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Tenant has requested access for this afternoon <\/p>

08\/01\/2026 (michaelk)This was completed on job 62473. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.This was completed on job 62473.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61553","ticket_flag":"0","ticket_reference":"HDT62638","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1138","cs_address_1":"Flat 6","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1138","ticket_title":"Boiler not working & no hot water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 09:31","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 09:31 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:34 (jane)<\/b>Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 05:44 (michaelk)<\/b>Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>

09\/01\/2026 10:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Advised client we can attend between 10 and 11am today<\/p>

09\/01\/2026 (michaelk)Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order. 3hrs labour plus parts, total 213.70 ex vat. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended site to drain down the heating and to replace the boiler diverter valve. The valve was replaced and the boiler and system was vented. The boiler was then tested and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61554","ticket_flag":"0","ticket_reference":"HDT62639","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1191","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1191","ticket_title":"Intercom in flat not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/01\/26 09:46","ticket_invoice_total":null,"ticket_notes_combined":"

05\/01\/2026 09:46 (System)<\/b>Ticket Created<\/p>

05\/01\/2026 09:50 (jane)<\/b>Waiting on a date from PK Electrics<\/p>

12\/01\/2026 10:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/01\/2026 (jane)Waiting on a date from PK Electrics<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/01\/2026.Intercom engineer attended and found a faulty camera unit on the main entrance panel, replaced the camera and tested on completion leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"PK Electrics","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61598","ticket_flag":"0","ticket_reference":"HDT62683","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Old Brewers' Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3141","cs_address_1":"Old Brewers' Yard","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_title":"Covent Garden estate charge ( OBY)\u00c2\u00a0\u00c2\u00a0 to install a door closer and digit lock to the fire escape door","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 08:01","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 08:01 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 14:29 (carly)<\/b>Access requested Friday 16th January between 12-1pm.<\/p>

12\/01\/2026 16:14 (carly)<\/b>Ignore comments.<\/p>

15\/01\/2026 11:15 (travis)<\/b>Painted and fitted overhead 4x2 timber to fire exit gate,Adjusted gate and lock keep to allow door\/gate to shut with no restrictions,Fitted overhead door closer to courtyard side.<\/p>

15\/01\/2026 13:35 (jane)<\/b>Engineer ordering specialist coded handle lock <\/p>

20\/01\/2026 14:33 (jane)<\/b>Digital lock on order - due in stock end of week <\/p>

29\/01\/2026 16:02 (travis)<\/b>Metal sheet fitted to wall in bin room to prevent the electric bin compactor arm damaging the wall.<\/p>

29\/01\/2026 16:11 (jane)<\/b>(Ticket Closed)<\/p>

03\/02\/2026 16:37 (jane)<\/b>(Ticket Re-Opened)<\/p>

03\/02\/2026 16:39 (jane)<\/b>Attending early morning Wednesday 4th February to fir the digit lock <\/p>

04\/02\/2026 11:51 (travis)<\/b>Coded lock works.<\/p>

10\/02\/2026 10:04 (jane)<\/b>Coded lock on order from Foxes - should be in stock today\/tomorrow <\/p>

18\/02\/2026 15:56 (jane)<\/b>Digital lock on order - 2 day lead-time <\/p>

20\/02\/2026 16:02 (carly)<\/b>Lock now arrived, Travis to collect.<\/p>

23\/02\/2026 11:54 (travis)<\/b>Coded handle lock fitted to Guinness gate at brewers yard.Code c5839.Decoration required.<\/p>

26\/02\/2026 13:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January between 12-1pm.<\/p>

12\/01\/2026 (carly)Ignore comments.<\/p>

15\/01\/2026 (travis)Painted and fitted overhead 4x2 timber to fire exit gate,Adjusted gate and lock keep to allow door\/gate to shut with no restrictions,Fitted overhead door closer to courtyard side.<\/p>

15\/01\/2026 (jane)Engineer ordering specialist coded handle lock <\/p>

20\/01\/2026 (jane)Digital lock on order - due in stock end of week <\/p>

29\/01\/2026 (travis)Metal sheet fitted to wall in bin room to prevent the electric bin compactor arm damaging the wall.<\/p>

03\/02\/2026 (jane)Attending early morning Wednesday 4th February to fir the digit lock <\/p>

04\/02\/2026 (travis)Coded lock works.<\/p>

10\/02\/2026 (jane)Coded lock on order from Foxes - should be in stock today\/tomorrow <\/p>

18\/02\/2026 (jane)Digital lock on order - 2 day lead-time <\/p>

20\/02\/2026 (carly)Lock now arrived, Travis to collect.<\/p>

23\/02\/2026 (travis)Coded handle lock fitted to Guinness gate at brewers yard.Code c5839.Decoration required.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Painted and fitted overhead 4x2 timber to fire exit gate, Adjusted gate and lock keep to allow door\/gate to shut with no restrictions, supplied and fitted new overhead door closer to courtyard side.Also coded handle lock supplied and fitted to Guinness gate at brewers yard. Code c5839. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61600","ticket_flag":"0","ticket_reference":"HDT62685","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1281","cs_address_1":"Flat 3.2","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_title":"Leak from sink ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 09:53","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 09:53 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 09:54 (jane)<\/b>Requested access for this afternoon <\/p>

06\/01\/2026 15:32 (jane)<\/b>Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 10:43 (jane)<\/b>Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 13:03 (travis)<\/b>Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 15:56 (roy)<\/b>Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>

09\/01\/2026 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for this afternoon <\/p>

06\/01\/2026 (jane)Re requested access for Friday morning 9th January 2026<\/p>

07\/01\/2026 (jane)Keys for access on Friday morning 9th January 2026<\/p>

09\/01\/2026 (travis)Reinstatement of wall hung toilet.<\/p>

09\/01\/2026 (roy)Checked sink and found only the tap spraying everywhere.Cleaned filter but noticed water on the floor.Toilet leakingBack to wall pan removed.Replaced flush cone and Gavin gave a hand to refitOnce done resilicone toilet and topAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Checked sink and found only the tap spraying everywhere. Cleaned filter but noticed water on the floor. Toilet leaking We removed back to wall pan and replaced flush cone, reinstated toilet once repaired and re-siliconed toilet and top ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61601","ticket_flag":"0","ticket_reference":"HDT62686","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 126 Long Acre","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2935","cs_address_1":"Flat 2","cs_address_2":"126 Long Acre","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2935","ticket_title":"Leaking toilet ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Gone To Quote","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 10:11","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 10:11 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 11:02 (jane)<\/b>Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 11:34 (jane)<\/b>Tenant home on Monday afternoon 12th January for access <\/p>

14\/01\/2026 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)Requested access for Monday afternoon 12th January to take details of the toilet <\/p>

09\/01\/2026 (jane)Tenant home on Monday afternoon 12th January for access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/01\/2026.To provide a quote for a toilet replacement","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61606","ticket_flag":"0","ticket_reference":"HDT62691","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3, 1 Horse & Dolphin Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"3092","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_title":"Dishwasher not working ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 13:30","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 13:30 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:56 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Drain pump unblocked to dishwasher, unit left in working condition ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61607","ticket_flag":"0","ticket_reference":"HDT62692","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4, 1 Horse and Dolphin Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"3103","cs_address_1":"Flat 4, 1 Horse and Dolphin Yard","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3103","ticket_title":"Dishwasher not working ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 13:34","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 13:34 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 11:55 (jane)<\/b>Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>

12\/01\/2026 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Confirmed for Friday 9th January for both properties Please call Adriana the housekeeper on arrival 07340 565962<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Drain filter and spray arms unblocked to dishwasher, unit left in working condition","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61608","ticket_flag":"0","ticket_reference":"HDT62693","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 33 Cranbourn Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"304","cs_address_1":"Flat 2","cs_address_2":"33 Cranbourn Street","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"304","ticket_title":"List of works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 14:04","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 14:04 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:05 (jane)<\/b>For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 13:04 (jack)<\/b>230<\/p>

09\/01\/2026 14:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)For Wednesday morning 7th January - tenant home for access <\/p>

09\/01\/2026 (jack)230<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Carried out redecoration of walls in bedroom and temporary repaired wood panelling ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61610","ticket_flag":"0","ticket_reference":"HDT62695","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1524","cs_address_1":"Flat 5","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1524","ticket_title":"Heating issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 14:26","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 14:26 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 14:28 (jane)<\/b>Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 15:20 (jane)<\/b>Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 07:52 (michaelk)<\/b>Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>

08\/01\/2026 13:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday morning 7th January around 8:30am <\/p>

06\/01\/2026 (jane)Confirmed for Wednesday morning 7th January, tenant needs to be gone by 8:50am <\/p>

08\/01\/2026 (michaelk)Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Attended site to investigate heating controls. We re-paired the timer to the receiver and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61611","ticket_flag":"0","ticket_reference":"HDT62696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"15","cs_address_1":"Flat 4 ","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_title":" Flat door lock is not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/01\/26 15:25","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 15:25 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:30 (jane)<\/b>Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 15:41 (jane)<\/b>Tenant on site this afternoon to give access <\/p>

07\/01\/2026 11:56 (roy)<\/b>Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 11:59 (jane)<\/b>Faulty roller night latch, on order will be in stock on Friday 9h January - Email Sent<\/b><\/p>

12\/01\/2026 16:32 (carly)<\/b>Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

13\/01\/2026 15:06 (jane)<\/b>Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 18:27 (roy)<\/b>Fitted new lockTenant tried lockAll ok<\/p>

15\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 (jane)Tenant on site this afternoon to give access <\/p>

07\/01\/2026 (roy)Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 (jane)Faulty roller night latch, on order will be in stock on Friday 9h January <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 (roy)Fitted new lockTenant tried lockAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Supplied and fitted new roller night latch to flat door ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61612","ticket_flag":"0","ticket_reference":"HDT62697","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"950","cs_address_1":"Flat 4","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_title":"Toilet keeps running","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 15:50","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 15:50 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:51 (jane)<\/b>Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 16:14 (jane)<\/b>Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 18:19 (roy)<\/b>Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>

08\/01\/2026 08:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Requested access for Wednesday afternoon 7th January 2026<\/p>

06\/01\/2026 (jane)Confirmed for Wednesday afternoon 7th January 2026Please use keys if the tenant is not in.<\/p>

07\/01\/2026 (roy)Siphon and ball valve sticking.Ease and adjusted and cleaned.All seems ok but may need a new siphon <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Syphon and ball valve sticking to toiletEased and adjusted and cleaned","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61613","ticket_flag":"0","ticket_reference":"HDT62698","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2848","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"MDR\/JH\/17358 - Replacement integrated fridge freezer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"06\/01\/26 15:53","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:27 (jane)<\/b>Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 16:16 (jane)<\/b>Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 08:54 (jane)<\/b>Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>

20\/01\/2026 15:47 (roy)<\/b>With Repair Aid<\/p>

21\/01\/2026 10:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Instructed Repair Aid to order new Bosch fridge\/freezer <\/p>

14\/01\/2026 (jane)Requested access for install on install on Tuesday, 20th of Jan in the afternoon 12-6pm<\/p>

15\/01\/2026 (jane)Confirmed for Tuesday, 20th of Jan in the afternoon 12-6pmKnock first and use keys <\/p>

20\/01\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2026.MDR\/JH\/17358 - Replacement integrated fridge freezer completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61615","ticket_flag":"0","ticket_reference":"HDT62700","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 Goodwins Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"541","cs_address_1":"13 Goodwins Court","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_title":"To look at the front door, it doesn't close properly","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:18","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:18 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 10:34 (roy)<\/b>Ease and adjusted door closureAll ok<\/p>

07\/01\/2026 11:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ease and adjusted door closureAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/01\/2026.Eased and adjusted door closure All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61616","ticket_flag":"0","ticket_reference":"HDT62701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"Front door issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:21","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:21 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 09:35 (jane)<\/b>Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:48 (jane)<\/b>TwentyTwenty attending on Thursday 8th January 2026<\/p>

08\/01\/2026 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (jane)TwentyTwenty attending on Thursday 8th January 2026<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Door specialist engineer attended and found floor spring, spindle and strap need replacing to glass door, quotation to follow for replacement parts ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61617","ticket_flag":"0","ticket_reference":"HDT62702","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1B 68 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W C2","cs_id":"2836","cs_address_1":"Flat 1B","cs_address_2":"68 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W C2","ticket_client_site":"2836","ticket_title":"Problem with heating ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:31 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 16:32 (jane)<\/b>Attending after 1pm on Wednesday 7th January <\/p>

07\/01\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Attending after 1pm on Wednesday 7th January <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Visit cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61619","ticket_flag":"0","ticket_reference":"HDT62704","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DN","cs_id":"343","cs_address_1":"34a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DN","ticket_client_site":"343","ticket_title":"Main door issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:01 (travis)<\/b>Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>

07\/01\/2026 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (travis)Removal , repair and replacement of main door fire exit paddle.Tested.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Removal, repair and replacement of main door fire exit paddle. Tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61625","ticket_flag":"0","ticket_reference":"HDT62710","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"Hot water was very minimal in the apartment.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 13:37 (jane)<\/b>Attending today -Code: 6842<\/p>

08\/01\/2026 08:15 (michaelk)<\/b>Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>

08\/01\/2026 13:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Attending today -Code: 6842<\/p>

08\/01\/2026 (michaelk)Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded Note; <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Attended site to investigate the reported hot water temperature. The cylinder stored temperature was found at the normal and running off of the immersion heater. The boiler however was found with an ignition fault, which was reset. The ignition fault was caused by the burner fan and requires replacing, although the boiler was left running. Quoted have been forwarded","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61626","ticket_flag":"0","ticket_reference":"HDT62711","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"Smoke Alarm testing and issue report - For morning of 9th January 2026 - collect keys for access ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 14:33","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 14:33 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 08:27 (alan)<\/b>Smoke alarm test<\/p>

09\/01\/2026 09:34 (jane)<\/b>(Ticket Closed)<\/p>

13\/01\/2026 08:31 (alan)<\/b>1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_full_notes_text":"

09\/01\/2026 (alan)Smoke alarm test<\/p>

13\/01\/2026 (alan)1. Show tenant where hallway WC light switches from 2. Check AC is working and report back 3. Look at fridge freezer and take details <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Alarm test and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61628","ticket_flag":"0","ticket_reference":"HDT62713","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak into Bancone restaurant ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/01\/26 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 15:22 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 18:18 (roy)<\/b>Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>

09\/01\/2026 07:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (roy)Ongoing leak but looking for a needle in a haystackFlat 1 is above the leak area.Ran shower for 20 mins, flushed toilet, ran han basin, ran kitchen sink, ran washing Machine.....no leak down in BanconeVisited flat 4 and did the same as flat 1 but still no leak.I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner.Is this leak coming from flat 2 or 3??.Access required but ntr<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/01\/2026.Ongoing leak Flat 1 is above the leak area. Ran shower for 20 mins, flushed toilet, ran hand basin, ran kitchen sink, ran washing Machine.....no leak down in Bancone Visited flat 4 and did the same as flat 1 but still no leak. I remember years ago a leak into flat 1 from flat 3 and missed flat 2 as there is a waste pipe in that corner. Is this leak coming from flat 2 or 3. Access required, reported back findings","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61629","ticket_flag":"0","ticket_reference":"HDT62714","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1554","cs_address_1":"Flat 2","cs_address_2":"24a Newport Court ","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"1554","ticket_title":"Washing machine not working - It is showing an error F01","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/01\/26 16:24","ticket_invoice_total":null,"ticket_notes_combined":"

07\/01\/2026 16:24 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 16:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

09\/01\/2026 13:44 (jane)<\/b>To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 15:05 (roy)<\/b>With Repair AidReport to follow<\/p>

13\/01\/2026 13:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

09\/01\/2026 (jane)To give Repair Aid access on Monday 12th January between 10am and 2pm with keys <\/p>

12\/01\/2026 (roy)With Repair AidReport to follow<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/01\/2026.The engineer found that PCB Main and PCB Display have failed and need to be replaced, quotation to follow for repair or replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61633","ticket_flag":"0","ticket_reference":"HDT62718","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"42","cs_address_1":"Flat 1","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"42","ticket_title":"No hot water or heating","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 10:41 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 05:42 (michaelk)<\/b>Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>

09\/01\/2026 08:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (michaelk)Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order. 2hrs labour plus parts, total 108 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended site to investigate the underfloor heating to flat 1. Removed all the actuators and pump to test each one. All the controls were operating correctly, so the controls fuse was replaced and left in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61635","ticket_flag":"0","ticket_reference":"HDT62720","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"MDR\/JH\/17365 - Replacement fan to boiler ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"08\/01\/26 11:14","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 14:40 (carly)<\/b>Access requested Friday 16th January 9am<\/p>

14\/01\/2026 12:34 (carly)<\/b>Follow up email sent requesting access.<\/p>

15\/01\/2026 14:02 (jane)<\/b>Chased access for Friday morning <\/p>

19\/01\/2026 08:01 (michaelk)<\/b>Attended site to replace the faulty burner fan to the roof plantroom boiler. Completed work and left in full working order. 3hrs labour plus parts, total 420.35 ex vat.<\/p>

19\/01\/2026 12:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Friday 16th January 9am<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

15\/01\/2026 (jane)Chased access for Friday morning <\/p>

19\/01\/2026 (michaelk)Attended site to replace the faulty burner fan to the roof plantroom boiler. Completed work and left in full working order. 3hrs labour plus parts, total 420.35 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.MDR\/JH\/17365 - Replacement fan to boiler completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61642","ticket_flag":"0","ticket_reference":"HDT62727","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"Front door is very hard to open with the master key. They key will not turn properly. ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 14:40 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 15:36 (travis)<\/b>Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>

08\/01\/2026 16:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (travis)Attended with keys and found lock to be binding .Managed to open door and removed lock barrel and found lock spindle to have been bent out of position.Brought spindle back into position and lubricated,refitted lock and tested.All in good working condition on exit from address.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended with keys and found lock to be binding . Managed to open door and removed lock barrel and found lock spindle to have been bent out of position. Brought spindle back into position and lubricated, refitted lock and tested. All in good working condition on exit from address.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61643","ticket_flag":"0","ticket_reference":"HDT62728","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 77-78 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"334","cs_address_1":"Flat 4","cs_address_2":"77-78 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4AA","ticket_client_site":"334","ticket_title":"List of works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 14:53","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 14:53 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 14:53 (jane)<\/b>Requested access for Monday morning 12th January <\/p>

09\/01\/2026 16:00 (jane)<\/b>Keys for access on Monday morning 12th January 2026<\/p>

09\/01\/2026 16:00 (jane)<\/b>Ignore that note, still waiting access <\/p>

12\/01\/2026 15:48 (jane)<\/b>Chasing client for another date <\/p>

12\/01\/2026 16:23 (carly)<\/b>Access requested Wednesday 14th January at 9am.<\/p>

13\/01\/2026 12:52 (carly)<\/b>Follow up email sent requesting access.<\/p>

13\/01\/2026 13:50 (jane)<\/b>Confirmed for Wednesday 14th January at 9am - collect keys but knock first <\/p>

14\/01\/2026 17:49 (roy)<\/b>Refixed toilet seatNo noise found on heating systemAdjusted ball valve but needs new<\/p>

15\/01\/2026 11:22 (jane)<\/b>Adjusted ball-valve but new one on order - Email Sent<\/b><\/p>

27\/01\/2026 11:54 (roy)<\/b>Replaced Grohe ball valveReseal worktop<\/p>

27\/01\/2026 16:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (jane)Requested access for Monday morning 12th January <\/p>

09\/01\/2026 (jane)Keys for access on Monday morning 12th January 2026<\/p>

09\/01\/2026 (jane)Ignore that note, still waiting access <\/p>

12\/01\/2026 (jane)Chasing client for another date <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January at 9am.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January at 9am - collect keys but knock first <\/p>

14\/01\/2026 (roy)Refixed toilet seatNo noise found on heating systemAdjusted ball valve but needs new<\/p>

15\/01\/2026 (jane)Adjusted ball-valve but new one on order <\/p>

27\/01\/2026 (roy)Replaced Grohe ball valveReseal worktop<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/01\/2026.Refixed toilet seat No noise found on heating system Adjusted ball valve but needs new, ordered new parts Returned and replaced Grohe ball valve to toilet cistern and resealed worktop","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61648","ticket_flag":"0","ticket_reference":"HDT62733","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"287","cs_address_1":"Flat 4","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"287","ticket_title":"Please could you book this in for the 14th Jan as Stay Kula have recurring guests in this apartment who always complain about boiler issues.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/01\/26 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

09\/01\/2026 14:47 (System)<\/b>Ticket Created<\/p>

09\/01\/2026 14:47 (jane)<\/b>For 14th January 2026<\/p>

09\/01\/2026 16:01 (jane)<\/b>Please use keys for the 14th January <\/p>

16\/01\/2026 07:49 (michaelk)<\/b>Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasnt a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture. 2hrs labour 105<\/p>

19\/01\/2026 12:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/01\/2026 (jane)For 14th January 2026<\/p>

09\/01\/2026 (jane)Please use keys for the 14th January <\/p>

16\/01\/2026 (michaelk)Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasnt a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Attended site to inspect the heating and hot water systems and to advise of any issues. Tested both systems and confirmed correct operation. I was unable to check the heating manifold ( although I could see circulation wasn't a problem ) as a safe has been installed, preventing access to the controls. This really needs moving, see attached picture.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61653","ticket_flag":"0","ticket_reference":"HDT62738","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"567","cs_address_1":"Flat 1","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"567","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 10:17","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 10:17 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:18 (carly)<\/b>Access requested Thursday 15th January at 9am.<\/p>

14\/01\/2026 12:22 (carly)<\/b>Follow up email sent requesting access.Client still awaiting response from tenant.<\/p>

15\/01\/2026 10:39 (jane)<\/b>Tenant home for access <\/p>

16\/01\/2026 08:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/01\/2026 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.Client still awaiting response from tenant.<\/p>

15\/01\/2026 (jane)Tenant home for access <\/p>

16\/01\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Full compliance testing completed and certificates sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61654","ticket_flag":"0","ticket_reference":"HDT62739","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2848","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 10:19","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 10:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 10:20 (carly)<\/b>Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 12:16 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 12:17 (carly)<\/b>Confirmed, awaiting access details.<\/p>

15\/01\/2026 10:38 (jane)<\/b>Keys for access for today <\/p>

16\/01\/2026 08:05 (michaelk)<\/b>Completed compliance testing 145<\/p>

19\/01\/2026 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Access requested Thursday 15th January at 11am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

15\/01\/2026 (jane)Keys for access for today <\/p>

16\/01\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Full compliance testing completed and certificates sent to client","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61660","ticket_flag":"0","ticket_reference":"HDT62745","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"920","cs_address_1":"Flat 3","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"920","ticket_title":"Appliance check","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 11:54 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 11:56 (carly)<\/b>Confirmed for Wednesday 28th January - please use keys if tenant is not home.<\/p>

28\/01\/2026 12:45 (roy)<\/b>New free standing boiler which i think we fitted.Immersion set on full and never switched off. This would explain high cost every month.Tenant said she controls the heating by turning it off\/on but hot water switch is in the cupboard on the boiler.Have shown her how to control the hot water and have turned the temperature setting down as hot water is extremely hot<\/p>

29\/01\/2026 16:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (carly)Confirmed for Wednesday 28th January - please use keys if tenant is not home.<\/p>

28\/01\/2026 (roy)New free standing boiler which i think we fitted.Immersion set on full and never switched off. This would explain high cost every month.Tenant said she controls the heating by turning it off\/on but hot water switch is in the cupboard on the boiler.Have shown her how to control the hot water and have turned the temperature setting down as hot water is extremely hot<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/01\/2026.On inspection found Immersion set on full and never switched off. This would explain high cost every month. Tenant said she controls the heating by turning it off\/on but hot water switch is in the cupboard on the boiler. Have shown her how to control the hot water and have turned the temperature setting down as hot water is extremely hot","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61666","ticket_flag":"0","ticket_reference":"HDT62751","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"8 Frederick Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"2907","cs_address_1":"8 Frederick Place ","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_title":"8 Frederick's Place and 35 Old Jewry - To clear waste at the basement storage","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 15:19","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 15:19 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 15:22 (jane)<\/b>Requested access for Monday 19th January <\/p>

12\/01\/2026 15:59 (jane)<\/b>Confirmed for Monday 19th January at 8am <\/p>

19\/01\/2026 12:06 (travis)<\/b>Rubbish clearance,All rubbish removed and taken to vauxhall recycling centre,Large heavy metal drawer cabinet and metal plinth remaining.<\/p>

20\/01\/2026 10:16 (travis)<\/b>Rubbish clearance,Taken to vauxhall recycling centre.<\/p>

20\/01\/2026 10:32 (gavin)<\/b>Basement clearance. Took items to recycling center in vauxhall<\/p>

20\/01\/2026 10:33 (gavin)<\/b>Last remaining items cleared<\/p>

20\/01\/2026 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Requested access for Monday 19th January <\/p>

12\/01\/2026 (jane)Confirmed for Monday 19th January at 8am <\/p>

19\/01\/2026 (travis)Rubbish clearance,All rubbish removed and taken to vauxhall recycling centre,Large heavy metal drawer cabinet and metal plinth remaining.<\/p>

20\/01\/2026 (travis)Rubbish clearance,Taken to vauxhall recycling centre.<\/p>

20\/01\/2026 (gavin)Basement clearance. Took items to recycling center in vauxhall<\/p>

20\/01\/2026 (gavin)Last remaining items cleared<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Basement rubbish clearance completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61673","ticket_flag":"0","ticket_reference":"HDT62758","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"Fridge freezer - Appliance engineer needed as control panel faulty","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 09:25 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 09:27 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

13\/01\/2026 13:11 (jane)<\/b>Requested access for Thursday, 15th of Jan in the afternoon 12-6 pm <\/p>

14\/01\/2026 15:00 (jane)<\/b>Client has asked for Tuesday We have requested access for Tuesday 20th January from 12noon to 6pm <\/p>

15\/01\/2026 08:58 (jane)<\/b>Confirmed for Tuesday 20th January from 12noon to 6pm, tenant will be home for access <\/p>

21\/01\/2026 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

13\/01\/2026 (jane)Requested access for Thursday, 15th of Jan in the afternoon 12-6 pm <\/p>

14\/01\/2026 (jane)Client has asked for Tuesday We have requested access for Tuesday 20th January from 12noon to 6pm <\/p>

15\/01\/2026 (jane)Confirmed for Tuesday 20th January from 12noon to 6pm, tenant will be home for access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2026.On inspection found PCB display faulty to fridge\/freezer, quotation to be submitted ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61675","ticket_flag":"0","ticket_reference":"HDT62760","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"453","cs_address_1":"Flat 2","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_title":"Not Hot Water.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 10:41 (carly)<\/b>Code: 4936 & use keys<\/p>

14\/01\/2026 05:59 (michaelk)<\/b>Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>

14\/01\/2026 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Code: 4936 & use keys<\/p>

14\/01\/2026 (michaelk)Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. 3hrs labour 155.Note; all the locks on site have been changed to all flats and boiler rooms, security office holds no keys for site.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Attended site to investigate hot water issue. The boiler had locked out on low water pressure. Inspected all joints and found a drain valve in the boiler cupboard leaking. Tightened the drain valve, re-pressurised the expansion vessel and boiler and carried out an air purge. Left the boiler running fully operational. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61677","ticket_flag":"0","ticket_reference":"HDT62762","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 34 Cranbourne Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"2892","cs_address_1":"Flat 3","cs_address_2":"34 Cranbourne Street ","cs_town":"London ","cs_postcode":"WC2H 7AD","ticket_client_site":"2892","ticket_title":"Lights on Terrace","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 11:06","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 11:06 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 11:14 (carly)<\/b>Access requested Wednesday 14th January 9am.<\/p>

14\/01\/2026 09:26 (carly)<\/b>Follow up email sent requesting access.<\/p>

14\/01\/2026 09:38 (carly)<\/b>Please use keys for access as per Christina, she will inform security.<\/p>

14\/01\/2026 10:47 (jane)<\/b>5No lights on order - 3\/5 day lead-time - Email Sent<\/b><\/p>

14\/01\/2026 13:05 (alan)<\/b>Look at 3 lights in decking on balcony not working and 1 wall light Replace lamp in wall light and order 3 replacement LED fitting for decking <\/p>

20\/01\/2026 12:08 (carly)<\/b>Access requested Wednesday 28th January 11am.<\/p>

26\/01\/2026 15:36 (carly)<\/b>Follow up email sent requesting access.<\/p>

27\/01\/2026 12:21 (carly)<\/b>Follow up email sent requesting access.<\/p>

27\/01\/2026 12:33 (carly)<\/b>Confirmed, please use keys if tenant is not home.Could you also please look at the terrace door as it becomes very stiff.<\/p>

29\/01\/2026 07:43 (alan)<\/b>Return to site and replace 3 lights in decking <\/p>

30\/01\/2026 10:25 (carly)<\/b>Twenty twenty have requested Tuesday 17th February, awaiting confirmation from client.<\/p>

16\/02\/2026 09:43 (carly)<\/b>Confirmed if tenant is not home please use keys.<\/p>

19\/02\/2026 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Wednesday 14th January 9am.<\/p>

14\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

14\/01\/2026 (carly)Please use keys for access as per Christina, she will inform security.<\/p>

14\/01\/2026 (jane)5No lights on order - 3\/5 day lead-time <\/p>

14\/01\/2026 (alan)Look at 3 lights in decking on balcony not working and 1 wall light Replace lamp in wall light and order 3 replacement LED fitting for decking <\/p>

20\/01\/2026 (carly)Access requested Wednesday 28th January 11am.<\/p>

26\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

27\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

27\/01\/2026 (carly)Confirmed, please use keys if tenant is not home.Could you also please look at the terrace door as it becomes very stiff.<\/p>

29\/01\/2026 (alan)Return to site and replace 3 lights in decking <\/p>

30\/01\/2026 (carly)Twenty twenty have requested Tuesday 17th February, awaiting confirmation from client.<\/p>

16\/02\/2026 (carly)Confirmed if tenant is not home please use keys.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/02\/2026.Inspected 3 lights in decking on balcony not working and 1 wall light Replaced lamp in wall light and ordered 3 replacement LED fittings for deckingReturned to site and replaced 3No lights in decking, commissioned and left working Carried out full repairs to terrace door leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61679","ticket_flag":"0","ticket_reference":"HDT62764","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1497","cs_address_1":"Flat 3","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1497","ticket_title":" Crack in the Ceiling","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 11:38 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 13:00 (carly)<\/b>Access requested Monday 19th January 9am.<\/p>

13\/01\/2026 13:48 (jane)<\/b>Confirmed for after 11am on Monday 19th January - client to confirm key access <\/p>

21\/01\/2026 10:08 (jack)<\/b>Done 210<\/p>

21\/01\/2026 13:27 (jane)<\/b>(Ticket Closed)<\/p>

27\/03\/2026 09:34 (System)<\/b>Ticket report emailed to christina.mcloughlin@ocs.com (Flat 3, 36 St Martins Lane , London, WC2N 4ER). <\/p>","ticket_full_notes_text":"

13\/01\/2026 (carly)Access requested Monday 19th January 9am.<\/p>

13\/01\/2026 (jane)Confirmed for after 11am on Monday 19th January - client to confirm key access <\/p>

21\/01\/2026 (jack)Done 210<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.Repaired crack in the ceiling in the lounge redecorated on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61682","ticket_flag":"0","ticket_reference":"HDT62767","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To remove rubbish from corridor by Pineapple","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:36 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

15\/01\/2026 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Rubbish clearance\/disposal.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Removal of rubbish from corridor by Pineapple as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61683","ticket_flag":"0","ticket_reference":"HDT62768","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"MDR\/JH\/17366 - Replacement parts to main entrance glass door ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"13\/01\/26 13:43","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 13:44 (jane)<\/b>Parts on order, can attend on Monday 19th January <\/p>

13\/01\/2026 14:06 (jane)<\/b>Confirmed for Monday afternoon 19th January <\/p>

22\/01\/2026 08:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Parts on order, can attend on Monday 19th January <\/p>

13\/01\/2026 (jane)Confirmed for Monday afternoon 19th January <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.MDR\/JH\/17366 - Replacement parts to main entrance glass door completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61684","ticket_flag":"0","ticket_reference":"HDT62769","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1193","cs_address_1":"Flat 3","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"1193","ticket_title":"Washing Machine not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 14:11","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 14:11 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:13 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

14\/01\/2026 10:12 (carly)<\/b>Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 10:18 (carly)<\/b>Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 13:34 (jane)<\/b>Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 17:46 (roy)<\/b>Drain machine, Unblocked filter.Tested all ok<\/p>

15\/01\/2026 13:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

14\/01\/2026 (carly)Repair Aid have requested Friday 16th January 10-2pm, awaiting client response.<\/p>

14\/01\/2026 (carly)Roy - Please access with keys today (Wednesday 14th January)<\/p>

14\/01\/2026 (jane)Appliance engineer attending Friday, 16\/01, between 10am and 2pm. - confirmed keys for access<\/p>

14\/01\/2026 (roy)Drain machine, Unblocked filter.Tested all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Drained washing machine and unblocked filter, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61685","ticket_flag":"0","ticket_reference":"HDT62770","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2132","cs_address_1":"Flat 6 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_title":"Washer\/dryer not working ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 14:46","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 14:46 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 14:47 (jane)<\/b>Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 11:07 (carly)<\/b>Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 16:33 (jane)<\/b>Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>

19\/01\/2026 15:56 (roy)<\/b>With Repair Aid<\/p>

21\/01\/2026 15:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Instructed Repair Aid, waiting on a date <\/p>

14\/01\/2026 (carly)Repair Aid have requested Monday 19th January 12-6pm.Awaiting client response.<\/p>

15\/01\/2026 (jane)Confirmed for Monday 19th January 12-6pm - collect keys and knock first <\/p>

19\/01\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/01\/2026.The wash element and carbon brushes were replaced to the washer\/dryer ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61686","ticket_flag":"0","ticket_reference":"HDT62771","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"872","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"The F-Gas Register is due on 24th Jan in the office ","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 15:40","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 15:40 (System)<\/b>Ticket Created<\/p>

26\/02\/2026 15:11 (jane)<\/b>Air con engineer attending Friday afternoon 27th Feb and will be completed by 4pm <\/p>

05\/03\/2026 11:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/02\/2026 (jane)Air con engineer attending Friday afternoon 27th Feb and will be completed by 4pm <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026. To carry out a full AC service throughout building and issue certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61687","ticket_flag":"0","ticket_reference":"HDT62772","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"215","cs_address_1":"38 William IV Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_title":"Front Door Broken","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 16:14","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 16:14 (System)<\/b>Ticket Created<\/p>

13\/01\/2026 16:15 (jane)<\/b>Engineer attending today <\/p>

13\/01\/2026 17:13 (roy)<\/b>Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>

14\/01\/2026 09:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/01\/2026 (jane)Engineer attending today <\/p>

13\/01\/2026 (roy)Front door broken??Tenant said unable to get key into lock.Sprayed WD40 and all seems ok.If problem continues then we may have to replace the cylinderAt present, all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/01\/2026.Tenant said unable to get key into lock. Overhauled lock and lubricated working parts. If problem continues then may have to replace the cylinder Tenant got access ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61692","ticket_flag":"0","ticket_reference":"HDT62777","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"38\/39 William IV Street \/ 30 St,Martins Lane Leaks \/ bancone and Fatto a Mano ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/01\/26 11:42","ticket_invoice_total":null,"ticket_notes_combined":"

14\/01\/2026 11:42 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 11:43 (carly)<\/b>Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 12:25 (carly)<\/b>Confirmed, awaiting access details.<\/p>

20\/01\/2026 09:42 (roy)<\/b>Christina asked if we could visit site due to water cascading over the top of the roof every now and again. Reported by tenantsChristina felt it could be linkedVisited flat 3 and checked roof.He has a barrel, ice bath which he releases water about every six weeks.He released the water but it did not cascade over the top but it was under control.I believe he tips the water out which would result in the cascading of water and it is possible it may be linked to the leak in Bancone.I checked Bancone and not leaking which only leaks now and again.Linked to cascading of water from ice bath???Should job be closed down or Do we continue looking for a leak???<\/p>

21\/01\/2026 16:35 (roy)<\/b>With Michael Keenan When leak arose was told to pick up keys for 1 and 4Leak is coming from the area of flat 7 but did checkStrong possibility it is coming from the roof area above flat 7.This leak has got absolutely nothing to do with the leak in St Martins Lane.Nor does it have any link to water cascading over the top above flat 3Further investigation is required<\/p>

22\/01\/2026 07:46 (michaelk)<\/b>Attended site to investigate the leaks in the building and neighbouring restaurants. 3hrs labour 155See separate report.<\/p>

23\/01\/2026 09:26 (jane)<\/b>Sent report to client - waiting response <\/p>

04\/02\/2026 07:48 (jane)<\/b>(Ticket Closed)<\/p>

13\/02\/2026 09:16 (System)<\/b>Ticket report emailed to donalina.gargrupe-bikar@ocs.com (39 William IV Street , London, WC2N 4DD). <\/p>","ticket_full_notes_text":"

14\/01\/2026 (carly)Access requested Wednesday 21st January at 9am.<\/p>

14\/01\/2026 (carly)Confirmed, awaiting access details.<\/p>

20\/01\/2026 (roy)Christina asked if we could visit site due to water cascading over the top of the roof every now and again. Reported by tenantsChristina felt it could be linkedVisited flat 3 and checked roof.He has a barrel, ice bath which he releases water about every six weeks.He released the water but it did not cascade over the top but it was under control.I believe he tips the water out which would result in the cascading of water and it is possible it may be linked to the leak in Bancone.I checked Bancone and not leaking which only leaks now and again.Linked to cascading of water from ice bath???Should job be closed down or Do we continue looking for a leak???<\/p>

21\/01\/2026 (roy)With Michael Keenan When leak arose was told to pick up keys for 1 and 4Leak is coming from the area of flat 7 but did checkStrong possibility it is coming from the roof area above flat 7.This leak has got absolutely nothing to do with the leak in St Martins Lane.Nor does it have any link to water cascading over the top above flat 3Further investigation is required<\/p>

22\/01\/2026 (michaelk)Attended site to investigate the leaks in the building and neighbouring restaurants. 3hrs labour 155See separate report.<\/p>

23\/01\/2026 (jane)Sent report to client - waiting response <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/02\/2026.We have attended site and we believe that the leaks into bancone, fatto mano and the roof above flat 3, areindividual problems.We believe the water that was videoed coming down the roof of flats 1-3, is being caused by the ice bath being drained on the roof\/balcony of flat 3. The location of this is not in the same area as the other two leaks reported.The leak into bancone is at the bottom of a ventilation duct which runs through the common parts next to flat 7.Flat 7 is also directly above this area and has the washing machine in close proximity, however there was noevidence that the machine was leaking, when inspected.Fato mano restaurant leaks are in the ground floor disabled toilet and kitchen ceiling, again in different area. We believe this leak could be an issue in the restaurants domain.We would recommend further targeted testing on the ventilation ductwork\/roof area, flat 7 and to further inspect fatto mano restaurant","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61694","ticket_flag":"0","ticket_reference":"HDT62779","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"79","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":"Office Floor 2 - 38 St Martins Lane. Door not opening","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/01\/26 12:55","ticket_invoice_total":null,"ticket_notes_combined":"

14\/01\/2026 12:55 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 17:47 (roy)<\/b>Gain access into property.Removed cylinder, extra long. Foxes trying to cut key for it but may need new cylinder <\/p>

15\/01\/2026 10:08 (jane)<\/b>Gain access into property. Removed cylinder, locksmith trying to cut key for it but may need new cylinder - Email Sent<\/b><\/p>

19\/01\/2026 07:22 (roy)<\/b>Replace cylinder in lock<\/p>

19\/01\/2026 12:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

14\/01\/2026 (roy)Gain access into property.Removed cylinder, extra long. Foxes trying to cut key for it but may need new cylinder <\/p>

15\/01\/2026 (jane)Gain access into property. Removed cylinder, locksmith trying to cut key for it but may need new cylinder<\/p>

19\/01\/2026 (roy)Replace cylinder in lock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Replace cylinder in lock to door leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61695","ticket_flag":"0","ticket_reference":"HDT62780","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 10 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"556","cs_address_1":"Flat 10","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"556","ticket_title":"Leak on ball-cock - Tenant home for access on Thursday afternoon 15th January ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"14\/01\/26 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

14\/01\/2026 13:26 (System)<\/b>Ticket Created<\/p>

14\/01\/2026 13:27 (jane)<\/b>Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 08:04 (michaelk)<\/b>Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>

19\/01\/2026 07:55 (michaelk)<\/b>Attended site to replace the inlet valve to the toilet. Completed work and left in full working order. 2hrs labour plus parts, total 128.10 ex vat.<\/p>

19\/01\/2026 12:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

14\/01\/2026 (jane)Tenant home for access on Thursday afternoon 15th January<\/p>

16\/01\/2026 (michaelk)Attended site following nick's report, highlighting the inlet valve to the toilet. I observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local wasnt possible). Parts have been ordered to be delivered Friday. 1hr labour 55<\/p>

19\/01\/2026 (michaelk)Attended site to replace the inlet valve to the toilet. Completed work and left in full working order. 2hrs labour plus parts, total 128.10 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Attended site following report, highlighting the inlet valve to the toilet. We observed the operation of the inlet valve numerous times and decided as it was operational, to just order the correct dudley replacement (as sourcing local was not possible). Parts have been orderedAttended site to replace the inlet valve to the toilet. Completed work and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61703","ticket_flag":"0","ticket_reference":"HDT62788","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"951","cs_address_1":"Flat 2","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"951","ticket_title":"Fridge - cover is peeling off more and more, to the point that I can see the wood panel beneath it if I slightly lift the cover - Tenant home until 12noon on Friday 16th January ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"15\/01\/26 09:43","ticket_invoice_total":null,"ticket_notes_combined":"

15\/01\/2026 09:43 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 09:43 (jane)<\/b>Tenant home until 12noon on Friday 16th January <\/p>

16\/01\/2026 10:50 (roy)<\/b>No access 10.30 am<\/p>

21\/01\/2026 10:12 (carly)<\/b>Access requested Friday 23rd January at 9am.<\/p>

26\/01\/2026 10:23 (carly)<\/b>Access requested Wednesday 28th January 11am.<\/p>

27\/01\/2026 09:56 (carly)<\/b>Confirmed, awaiting access details. Please also look at the additional jobs when you are there -New shower holder needed Window not staying up in LoungeThe button for the toilet flush slightly loose Kitchen cabinet cover needs replacing <\/p>

27\/01\/2026 11:23 (carly)<\/b>Please use keys if tenant is not home.<\/p>

28\/01\/2026 12:46 (roy)<\/b>Have measured 2 x doors<\/p>

30\/01\/2026 11:10 (carly)<\/b>Access requested Monday 2nd February 9am.<\/p>

02\/02\/2026 09:45 (carly)<\/b>Confirmed, awaiting access details.<\/p>

02\/02\/2026 10:43 (carly)<\/b>Tenant home for access, could you also please look at the bathroom light where the string has snapped.<\/p>

02\/02\/2026 11:40 (carly)<\/b>Access now requested 9am Tuesday 3rd February.<\/p>

02\/02\/2026 15:07 (carly)<\/b>Access now requested Friday 6th February 9am.<\/p>

04\/02\/2026 10:29 (carly)<\/b>Follow email sent requesting access.<\/p>

05\/02\/2026 13:38 (jane)<\/b>Confirmed for Friday morning 6th February, awaiting access details <\/p>

06\/02\/2026 10:33 (roy)<\/b>Need 20-20 for the secondary glazingRemoved shower rail holder. New one already fitted and person too lazy to remove old.New doors on orderRefixed toilet push button. Glued down and had to reglue New item to be added to list.Shaver light is required. Will try and purchase.I have tenants number07742638088<\/p>

09\/02\/2026 11:54 (jane)<\/b>Office ordering new kitchen doors <\/p>

18\/02\/2026 10:37 (carly)<\/b>Date requested from 20\/20 awaiting response.<\/p>

20\/02\/2026 14:04 (carly)<\/b>20\/20 have requested Wednesday 4th March.Awaiting client response.<\/p>

24\/02\/2026 10:28 (carly)<\/b>Tenant unable to do 4th, now requested 5th March awaiting client response.<\/p>

25\/02\/2026 09:47 (carly)<\/b>Follow up email sent requesting access.<\/p>

01\/03\/2026 12:37 (jane)<\/b>Chased again for 5th March <\/p>

03\/03\/2026 12:11 (carly)<\/b>Confirmed for Thursday 5th March, 20\/20 aware.<\/p>

04\/03\/2026 10:30 (carly)<\/b>Tenant home for access<\/p>

10\/03\/2026 15:06 (jane)<\/b>TwentyTwenty attended and Window Number One, refitted and re-tensioned window balances leaving window working <\/p>

20\/03\/2026 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Tenant home until 12noon on Friday 16th January <\/p>

16\/01\/2026 (roy)No access 10.30 am<\/p>

21\/01\/2026 (carly)Access requested Friday 23rd January at 9am.<\/p>

26\/01\/2026 (carly)Access requested Wednesday 28th January 11am.<\/p>

27\/01\/2026 (carly)Confirmed, awaiting access details. Please also look at the additional jobs when you are there -New shower holder needed Window not staying up in LoungeThe button for the toilet flush slightly loose Kitchen cabinet cover needs replacing <\/p>

27\/01\/2026 (carly)Please use keys if tenant is not home.<\/p>

28\/01\/2026 (roy)Have measured 2 x doors<\/p>

30\/01\/2026 (carly)Access requested Monday 2nd February 9am.<\/p>

02\/02\/2026 (carly)Confirmed, awaiting access details.<\/p>

02\/02\/2026 (carly)Tenant home for access, could you also please look at the bathroom light where the string has snapped.<\/p>

02\/02\/2026 (carly)Access now requested 9am Tuesday 3rd February.<\/p>

02\/02\/2026 (carly)Access now requested Friday 6th February 9am.<\/p>

04\/02\/2026 (carly)Follow email sent requesting access.<\/p>

05\/02\/2026 (jane)Confirmed for Friday morning 6th February, awaiting access details <\/p>

06\/02\/2026 (roy)Need 20-20 for the secondary glazingRemoved shower rail holder. New one already fitted and person too lazy to remove old.New doors on orderRefixed toilet push button. Glued down and had to reglue New item to be added to list.Shaver light is required. Will try and purchase.I have tenants number07742638088<\/p>

09\/02\/2026 (jane)Office ordering new kitchen doors <\/p>

18\/02\/2026 (carly)Date requested from 20\/20 awaiting response.<\/p>

20\/02\/2026 (carly)20\/20 have requested Wednesday 4th March.Awaiting client response.<\/p>

24\/02\/2026 (carly)Tenant unable to do 4th, now requested 5th March awaiting client response.<\/p>

25\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

01\/03\/2026 (jane)Chased again for 5th March <\/p>

03\/03\/2026 (carly)Confirmed for Thursday 5th March, 20\/20 aware.<\/p>

04\/03\/2026 (carly)Tenant home for access<\/p>

10\/03\/2026 (jane)TwentyTwenty attended and Window Number One, refitted and re-tensioned window balances leaving window working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026.Refitted and re-tensioned window balances leaving window workingRemoved redundant shower rail holderRefixed toilet push button. Re-glued doors, may need replacingShaver light is required, ordered replacement, returned and supplied and fitted new light ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61705","ticket_flag":"0","ticket_reference":"HDT62790","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various Properties ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3131","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_title":"To carry out Monthly and Six Monthly Meter Reads - January 2026","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/01\/26 09:51","ticket_invoice_total":null,"ticket_notes_combined":"

15\/01\/2026 09:51 (System)<\/b>Ticket Created<\/p>

22\/01\/2026 08:27 (alan)<\/b>Meter readings <\/p>

02\/02\/2026 07:58 (alan)<\/b>Meter readings <\/p>

02\/02\/2026 07:59 (alan)<\/b>Meter readings <\/p>

02\/02\/2026 10:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/01\/2026 (alan)Meter readings <\/p>

02\/02\/2026 (alan)Meter readings <\/p>

02\/02\/2026 (alan)Meter readings <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2026. Carried out Monthly and Six Monthly Meter Reads - January 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61706","ticket_flag":"0","ticket_reference":"HDT62791","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"215","cs_address_1":"38 William IV Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"215","ticket_title":"The second meter cupboard at 38 William IV St wont open - If you able to access this, we would be very grateful if we could be sent a meter reading for flat 6 - FOR TODAY ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/01\/26 09:55","ticket_invoice_total":null,"ticket_notes_combined":"

15\/01\/2026 09:55 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:57 (travis)<\/b>Meter read,15687.<\/p>

15\/01\/2026 13:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Meter read,15687.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Opened cupboard and provided meter read 15687.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61708","ticket_flag":"0","ticket_reference":"HDT62793","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 33 Cranbourn Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"950","cs_address_1":"Flat 4","cs_address_2":"33 Cranbourn Street","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"950","ticket_title":"MDR\/JH\/17323 - Replacement integrated cooker extractor ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"15\/01\/26 10:17","ticket_invoice_total":null,"ticket_notes_combined":"

15\/01\/2026 10:18 (jane)<\/b>Repair Aid ordering new extractor hood <\/p>

28\/01\/2026 12:55 (carly)<\/b>Repair Aid have requested Monday 9th February, awaiting client response.<\/p>

04\/02\/2026 10:05 (carly)<\/b>Follow up email sent to client requesting access.<\/p>

06\/02\/2026 09:39 (carly)<\/b>Follow up email sent.<\/p>

06\/02\/2026 11:29 (carly)<\/b>Repair Aid have now requested Monday 16th February due to delay on parts.<\/p>

16\/02\/2026 09:51 (carly)<\/b>Requested alternative date from Repair Aid due to client still not confirming.<\/p>

16\/02\/2026 12:00 (carly)<\/b>Access now requested for 25th, 26th, 27th February.Awaiting client response.<\/p>

20\/02\/2026 14:15 (carly)<\/b>Follow up sent requesting access.<\/p>

24\/02\/2026 12:44 (carly)<\/b>Follow up email sent requesting access.<\/p>

25\/02\/2026 11:46 (carly)<\/b>Repair Aid have now requested Wednesday 4th March 10-2pm. Awaiting client response.<\/p>

01\/03\/2026 12:59 (jane)<\/b>Chased again for Wednesday 4th March 10-2pm<\/p>

04\/03\/2026 10:17 (carly)<\/b>Confirmed for Friday 6th March, awaiting access details.<\/p>

04\/03\/2026 11:01 (carly)<\/b>Tenant will be home for access.<\/p>

11\/03\/2026 08:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (jane)Repair Aid ordering new extractor hood <\/p>

28\/01\/2026 (carly)Repair Aid have requested Monday 9th February, awaiting client response.<\/p>

04\/02\/2026 (carly)Follow up email sent to client requesting access.<\/p>

06\/02\/2026 (carly)Follow up email sent.<\/p>

06\/02\/2026 (carly)Repair Aid have now requested Monday 16th February due to delay on parts.<\/p>

16\/02\/2026 (carly)Requested alternative date from Repair Aid due to client still not confirming.<\/p>

16\/02\/2026 (carly)Access now requested for 25th, 26th, 27th February.Awaiting client response.<\/p>

20\/02\/2026 (carly)Follow up sent requesting access.<\/p>

24\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

25\/02\/2026 (carly)Repair Aid have now requested Wednesday 4th March 10-2pm. Awaiting client response.<\/p>

01\/03\/2026 (jane)Chased again for Wednesday 4th March 10-2pm<\/p>

04\/03\/2026 (carly)Confirmed for Friday 6th March, awaiting access details.<\/p>

04\/03\/2026 (carly)Tenant will be home for access.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.MDR\/JH\/17323 - Replacement integrated cooker extractor completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61715","ticket_flag":"0","ticket_reference":"HDT62800","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2958","cs_address_1":"120-122 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"2958","ticket_title":"Sign Installation - Report to Randall","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/01\/26 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

16\/01\/2026 11:10 (System)<\/b>Ticket Created<\/p>

16\/01\/2026 11:28 (michael)<\/b>To be invoiced from Lynns budget<\/p>

22\/01\/2026 16:37 (travis)<\/b>Fitted wall signage <\/p>

23\/01\/2026 14:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/01\/2026 (michael)To be invoiced from Lynns budget<\/p>

22\/01\/2026 (travis)Fitted wall signage <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Works cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61717","ticket_flag":"0","ticket_reference":"HDT62802","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 52 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"2168","cs_address_1":"Flat 3.1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LP","ticket_client_site":"2168","ticket_title":"Water Damage Repair","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/01\/26 14:09","ticket_invoice_total":null,"ticket_notes_combined":"

16\/01\/2026 14:09 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 10:09 (jack)<\/b>Done 170.00<\/p>

21\/01\/2026 13:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (jack)Done 170.00<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2026.Water damage repairs and redecoration completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61722","ticket_flag":"0","ticket_reference":"HDT62807","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3A Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"3020","cs_address_1":"Flat 3A","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3020","ticket_title":"No hot water","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/01\/26 11:25","ticket_invoice_total":null,"ticket_notes_combined":"

19\/01\/2026 11:25 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 05:58 (michaelk)<\/b>Attended site to investigate reported boiler fault. Found the pcb fuse blown, however when reset, the boiler had a dead short. The fault was traced to the burner fan which has been ordered. 2hrs labour 105<\/p>

21\/01\/2026 09:10 (jane)<\/b>Attended site to investigate reported boiler fault. Found the pcb fuse blown, however when reset, the boiler had a dead short. The fault was traced to the burner fan which has been ordered. - Email Sent<\/b><\/p>

29\/01\/2026 13:49 (jane)<\/b>Parts still on order<\/p>

13\/02\/2026 12:43 (michaelk)<\/b>Attended site to replace faulty parts to the water heater. The burner fan and pcb were replaced, tested and left in full working order. 3hrs labour plus parts, total 404.50 ex vat<\/p>

13\/02\/2026 13:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (michaelk)Attended site to investigate reported boiler fault. Found the pcb fuse blown, however when reset, the boiler had a dead short. The fault was traced to the burner fan which has been ordered. 2hrs labour 105<\/p>

21\/01\/2026 (jane)Attended site to investigate reported boiler fault. Found the pcb fuse blown, however when reset, the boiler had a dead short. The fault was traced to the burner fan which has been ordered.<\/p>

29\/01\/2026 (jane)Parts still on order<\/p>

13\/02\/2026 (michaelk)Attended site to replace faulty parts to the water heater. The burner fan and pcb were replaced, tested and left in full working order. 3hrs labour plus parts, total 404.50 ex vat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/02\/2026.Attended site to investigate reported boiler fault. Found the pcb fuse blown, however when reset, the boiler had a dead short. The fault was traced and parts ordered Re attended site to replace faulty parts to the water heater. The burner fan and pcb were replaced, tested and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61727","ticket_flag":"0","ticket_reference":"HDT62812","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Ground Floor - Dishwasher not working","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/01\/26 16:47","ticket_invoice_total":null,"ticket_notes_combined":"

19\/01\/2026 16:47 (System)<\/b>Ticket Created<\/p>

19\/01\/2026 16:48 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

20\/01\/2026 11:36 (jane)<\/b>Requested access for Friday afternoon 23rd January, between 12pm and 6pm<\/p>

23\/01\/2026 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

20\/01\/2026 (jane)Requested access for Friday afternoon 23rd January, between 12pm and 6pm<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Cancelled by client - dishwasher working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61728","ticket_flag":"0","ticket_reference":"HDT62813","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"192","cs_address_1":"62 Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"192","ticket_title":"Fire Doors - HDT62677 Follow-Up","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Fire Doors","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/01\/26 07:05","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2026 07:05 (System)<\/b>Ticket Created<\/p>

25\/01\/2026 18:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"

13\/01\/2026 (nick)<\/p>","ticket_resolution":"Completed following works on 20\/01\/2026.","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61730","ticket_flag":"0","ticket_reference":"HDT62815","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 36 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"486","cs_address_1":"Flat 1","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"486","ticket_title":"No hot water and heating in the apartment ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/01\/26 09:47","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2026 09:47 (System)<\/b>Ticket Created<\/p>

20\/01\/2026 10:26 (jane)<\/b>code 4936<\/p>

21\/01\/2026 06:07 (michaelk)<\/b>Attended site to investigate reported boiler fault and found the system pressure low. The pressure was increased whilst I inspected all visible joints for leaks. I did find a leak on the return pipe inside the boiler(see attached picture) which was drained down and the o-ring was replaced. The expansion vessel was re-charged and the boiler was put into a vent cycle. Radiator joints were also inspected in the flat, no leaks were found. 3hrs labour 155<\/p>

21\/01\/2026 09:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/01\/2026 (jane)code 4936<\/p>

21\/01\/2026 (michaelk)Attended site to investigate reported boiler fault and found the system pressure low. The pressure was increased whilst I inspected all visible joints for leaks. I did find a leak on the return pipe inside the boiler(see attached picture) which was drained down and the o-ring was replaced. The expansion vessel was re-charged and the boiler was put into a vent cycle. Radiator joints were also inspected in the flat, no leaks were found. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/01\/2026.Attended site to investigate reported boiler fault and found the system pressure low. The pressure was increased whilst I inspected all visible joints for leaks. I did find a leak on the return pipe inside the boiler(see attached picture) which was drained down and the o-ring was replaced. The expansion vessel was re-charged and the boiler was put into a vent cycle. Radiator joints were also inspected in the flat, no leaks were found","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61738","ticket_flag":"0","ticket_reference":"HDT62823","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1632","cs_address_1":"120 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9PA","ticket_client_site":"1632","ticket_title":"Collect boxes on the table and bag of light Bulbs at 120 Long acre 2nd floor and take them to Twickenham - Lynne's budget ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/01\/26 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2026 14:02 (System)<\/b>Ticket Created<\/p>

20\/01\/2026 14:04 (jane)<\/b>To collect items from 120 Randall on Wednesday 21st January and deliver to Twickenham on Thursday 22nd January <\/p>

23\/01\/2026 10:38 (roy)<\/b>Drop items off into storage<\/p>

23\/01\/2026 14:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/01\/2026 (jane)To collect items from 120 Randall on Wednesday 21st January and deliver to Twickenham on Thursday 22nd January <\/p>

23\/01\/2026 (roy)Drop items off into storage<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Collected items from Long Acre and delivered to Twickenham as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61740","ticket_flag":"0","ticket_reference":"HDT62825","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Mercers Covent Garden ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"To replace lights fitting which are not working in basement area corridor","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/01\/26 14:18","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2026 14:18 (System)<\/b>Ticket Created<\/p>

02\/02\/2026 14:44 (alan)<\/b>Replace 2 faulty light fittings in basement corridor <\/p>

02\/02\/2026 17:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/02\/2026 (alan)Replace 2 faulty light fittings in basement corridor <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026. Attended site and replaced 2No: faulty light fittings in basement corridor. Tested and left in working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61741","ticket_flag":"0","ticket_reference":"HDT62826","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28 Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DJ","cs_id":"2214","cs_address_1":"28 Rupert Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DJ","ticket_client_site":"2214","ticket_title":"Blue Posts to check the hopper, fix the pipe and check for any further leaks please","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/01\/26 14:56","ticket_invoice_total":null,"ticket_notes_combined":"

20\/01\/2026 14:56 (System)<\/b>Ticket Created<\/p>

20\/01\/2026 15:44 (roy)<\/b>Need spider man.Extremely high hoppers and not sure if we can access these from the roof.May be able to get to one with ladders as there is a flat roof we may be able to work from.May need scaffolding to accessFurther investigation is required <\/p>

03\/02\/2026 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/01\/2026 (roy)Need spider man.Extremely high hoppers and not sure if we can access these from the roof.May be able to get to one with ladders as there is a flat roof we may be able to work from.May need scaffolding to accessFurther investigation is required <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/02\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61743","ticket_flag":"0","ticket_reference":"HDT62828","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 Cooper House 82\/88 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"3046","cs_address_1":"Flat 7","cs_address_2":"Cooper House 82\/88 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"3046","ticket_title":"MDR\/JH\/17388 - Electrical remedial works ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"20\/01\/26 16:20","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 09:49 (carly)<\/b>Access requested Monday 9th February 12pm.<\/p>

06\/02\/2026 10:34 (carly)<\/b>Confirmed, please use keys for access.<\/p>

10\/02\/2026 07:33 (alan)<\/b>Quoted works <\/p>

10\/02\/2026 07:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/02\/2026 (carly)Access requested Monday 9th February 12pm.<\/p>

06\/02\/2026 (carly)Confirmed, please use keys for access.<\/p>

10\/02\/2026 (alan)Quoted works <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/02\/2026.MDR\/JH\/17388 - Electrical remedial works completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61748","ticket_flag":"0","ticket_reference":"HDT62833","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"925","cs_address_1":"Flat 2","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"925","ticket_title":"Heating not working.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/26 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 11:10 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 11:11 (carly)<\/b>Keys for access.<\/p>

22\/01\/2026 07:41 (michaelk)<\/b>Attended site to investigate heating issues. Found the system pressure low which was re-pressurised. Fired the heating and looked for possible low pressure causes and found a joint on the heating return leaking. Tightened compression fitting and allowed the system to reach normal working temperature. 2hrs labour 105<\/p>

22\/01\/2026 07:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (carly)Keys for access.<\/p>

22\/01\/2026 (michaelk)Attended site to investigate heating issues. Found the system pressure low which was re-pressurised. Fired the heating and looked for possible low pressure causes and found a joint on the heating return leaking. Tightened compression fitting and allowed the system to reach normal working temperature. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/01\/2026.Attended site to investigate heating issues. Found the system pressure low which was re-pressurised. Fired the heating and looked for possible low pressure causes and found a joint on the heating return leaking. Tightened compression fitting and allowed the system to reach normal working temperature","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61750","ticket_flag":"0","ticket_reference":"HDT62835","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"31","cs_address_1":"21 Catherine Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_title":"Electrical cupboard","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/26 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 11:26 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 16:29 (roy)<\/b>Replace faulty lock<\/p>

21\/01\/2026 16:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (roy)Replace faulty lock<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/01\/2026.Replaced faulty lock to electrical cupboard ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61751","ticket_flag":"0","ticket_reference":"HDT62836","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"79","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":" Basement Plan","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/26 11:50","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 11:50 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 11:52 (carly)<\/b>Collect keys from market place security.<\/p>

21\/01\/2026 15:02 (jane)<\/b>For Friday 23rd January - mid morning they can collect keys from our Market Place security office as they will need a fob to access the front door of the building<\/p>

23\/01\/2026 13:43 (roy)<\/b>Door A no. 9Replaced lock and cylinderDoor B inner doorChanged cylinderDoor CFire Exit from restaurant <\/p>

23\/01\/2026 14:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (carly)Collect keys from market place security.<\/p>

21\/01\/2026 (jane)For Friday 23rd January - mid morning they can collect keys from our Market Place security office as they will need a fob to access the front door of the building<\/p>

23\/01\/2026 (roy)Door A no. 9Replaced lock and cylinderDoor B inner doorChanged cylinderDoor CFire Exit from restaurant <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Locks changed to Room 9 basement as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61752","ticket_flag":"0","ticket_reference":"HDT62837","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_id":"441","cs_address_1":"Flat 1","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"441","ticket_title":"No heating.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/26 12:12","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 12:12 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 12:13 (carly)<\/b>Tenant home for access.<\/p>

22\/01\/2026 10:22 (jane)<\/b>Pump and head on order <\/p>

28\/01\/2026 07:27 (michaelk)<\/b>Attended site to investigate heating issue. Found the electric boiler tripped on high temperature and the cold water expansion vessel leaking onto electrical components. The boiler was drained and capped off to allow the mains to be left running. A replacement pump and expansion vessel was ordered immediately. 2hrs labour 105<\/p>

28\/01\/2026 07:30 (michaelk)<\/b>Attended site to replace faulty components previously ordered. The expansion vessel had been modified which required new adapted brackets. The new parts were fitted and thoroughly tested. The and hot water was observed to normal working temperatures to confirm correct operation. 4hrs labour plus parts, total 527.14 ex vat.<\/p>

28\/01\/2026 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (carly)Tenant home for access.<\/p>

22\/01\/2026 (jane)Pump and head on order <\/p>

28\/01\/2026 (michaelk)Attended site to investigate heating issue. Found the electric boiler tripped on high temperature and the cold water expansion vessel leaking onto electrical components. The boiler was drained and capped off to allow the mains to be left running. A replacement pump and expansion vessel was ordered immediately. 2hrs labour 105<\/p>

28\/01\/2026 (michaelk)Attended site to replace faulty components previously ordered. The expansion vessel had been modified which required new adapted brackets. The new parts were fitted and thoroughly tested. The and hot water was observed to normal working temperatures to confirm correct operation. 4hrs labour plus parts, total 527.14 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/01\/2026.Attended site to investigate heating issue. Found the electric boiler tripped on high temperature and the cold water expansion vessel leaking onto electrical components. The boiler was drained and capped off to allow the mains to be left running. A replacement pump and expansion vessel was ordered immediately.Re-atended site to replace faulty components previously ordered. The expansion vessel had been modified which required new adapted brackets. The new parts were fitted and thoroughly tested. The and hot water was observed to normal working temperatures to confirm correct operation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61755","ticket_flag":"0","ticket_reference":"HDT62840","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"952","cs_address_1":"Flat 3","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_title":"No heating - Tenant home for access ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"21\/01\/26 14:30","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 14:30 (System)<\/b>Ticket Created<\/p>

22\/01\/2026 07:38 (michaelk)<\/b>Attended site to investigate heating issues. Adjusted the flow temperatures and boiler configuration. Checked and adjusted radiators and allowed them to reach full working temperature. Left in heating fully operational. 2hrs labour 105<\/p>

22\/01\/2026 07:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/01\/2026 (michaelk)Attended site to investigate heating issues. Adjusted the flow temperatures and boiler configuration. Checked and adjusted radiators and allowed them to reach full working temperature. Left in heating fully operational. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/01\/2026.Attended site to investigate heating issues. Adjusted the flow temperatures and boiler configuration. Checked and adjusted radiators and allowed them to reach full working temperature. Left in heating fully operational.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61756","ticket_flag":"0","ticket_reference":"HDT62841","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"453","cs_address_1":"Flat 2","cs_address_2":"36 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"453","ticket_title":"Dishwasher not working - it turns on but does not work ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/01\/26 15:21","ticket_invoice_total":null,"ticket_notes_combined":"

21\/01\/2026 15:21 (System)<\/b>Ticket Created<\/p>

21\/01\/2026 15:22 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

22\/01\/2026 07:51 (jane)<\/b>Requested access for Tuesday, 27\/01, between 12pm and 6pm. <\/p>

26\/01\/2026 14:40 (carly)<\/b>Repair Aid offering new date due no response from client.<\/p>

26\/01\/2026 14:48 (carly)<\/b>Repair Aid have now requested Thursday 29th January, awaiting response from client.<\/p>

27\/01\/2026 12:12 (carly)<\/b>Confirmed for Thursday 29th, repair aid aware,Awaiting access details.<\/p>

29\/01\/2026 16:09 (jane)<\/b>Spoke with Christina with regards to access for today, they now have a guest in the apartment, therefore require another date for next week <\/p>

30\/01\/2026 10:09 (carly)<\/b>Emailed Repair Aid requesting another date for next week.<\/p>

02\/02\/2026 09:56 (carly)<\/b>Repair Aid have requested Tuesday 3rd February 12-6pm. Awaiting client response.<\/p>

02\/02\/2026 10:50 (carly)<\/b>Confirmed, please use keys for access.<\/p>

02\/02\/2026 15:15 (carly)<\/b>Roy can you also please look at the blind as this is broken.<\/p>

03\/02\/2026 14:07 (roy)<\/b>700 w x 2620 drop 50 finsRepaired one blindRepairAid fixed dishwasher <\/p>

03\/02\/2026 16:51 (jane)<\/b>Engineer collecting sample of blind for office to match and order new blind <\/p>

04\/02\/2026 11:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/01\/2026 (jane)Waiting on a date from Repair Aid <\/p>

22\/01\/2026 (jane)Requested access for Tuesday, 27\/01, between 12pm and 6pm. <\/p>

26\/01\/2026 (carly)Repair Aid offering new date due no response from client.<\/p>

26\/01\/2026 (carly)Repair Aid have now requested Thursday 29th January, awaiting response from client.<\/p>

27\/01\/2026 (carly)Confirmed for Thursday 29th, repair aid aware,Awaiting access details.<\/p>

29\/01\/2026 (jane)Spoke with Christina with regards to access for today, they now have a guest in the apartment, therefore require another date for next week <\/p>

30\/01\/2026 (carly)Emailed Repair Aid requesting another date for next week.<\/p>

02\/02\/2026 (carly)Repair Aid have requested Tuesday 3rd February 12-6pm. Awaiting client response.<\/p>

02\/02\/2026 (carly)Confirmed, please use keys for access.<\/p>

02\/02\/2026 (carly)Roy can you also please look at the blind as this is broken.<\/p>

03\/02\/2026 (roy)700 w x 2620 drop 50 finsRepaired one blindRepairAid fixed dishwasher <\/p>

03\/02\/2026 (jane)Engineer collecting sample of blind for office to match and order new blind <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/02\/2026.Spur connection replaced to dishwasher, repaired one blind and quotation to follow replacement of other blind ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61758","ticket_flag":"0","ticket_reference":"HDT62843","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"MDR\/JH\/17391 - Replacement PCB display board to Siemens fridge\/freezer ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"22\/01\/26 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

22\/01\/2026 10:53 (jane)<\/b>PCB display board on order - 6 week lead-time - client has been informed <\/p>

05\/02\/2026 14:45 (jane)<\/b>Requested access for Monday, 09\/02, between 12pm and 6pm<\/p>

06\/02\/2026 12:06 (carly)<\/b>Access confirmed, if tenant is not home please use keys for access.<\/p>

09\/02\/2026 15:00 (travis)<\/b>Access for repair aid.Tenant in,<\/p>

10\/02\/2026 13:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

22\/01\/2026 (jane)PCB display board on order - 6 week lead-time - client has been informed <\/p>

05\/02\/2026 (jane)Requested access for Monday, 09\/02, between 12pm and 6pm<\/p>

06\/02\/2026 (carly)Access confirmed, if tenant is not home please use keys for access.<\/p>

09\/02\/2026 (travis)Access for repair aid.Tenant in,<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/02\/2026.MDR\/JH\/17391 - Replacement PCB display board to Siemens fridge\/freezer","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61763","ticket_flag":"0","ticket_reference":"HDT62848","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"To replace night latch to door ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"22\/01\/26 15:13","ticket_invoice_total":null,"ticket_notes_combined":"

22\/01\/2026 15:13 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 13:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/01\/2026.Cancelled, lock working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61765","ticket_flag":"0","ticket_reference":"HDT62850","ticket_client":"2164","client_name":"DRD Partnership ","ticket_address_1":"17 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"80","cs_address_1":"17 Slingsby Place","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_title":"Light bulb changes","ticket_contact":"3616","contact_first_name":"Kathryn ","contact_last_name":"Barnes ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/01\/26 10:08","ticket_invoice_total":null,"ticket_notes_combined":"

23\/01\/2026 10:08 (System)<\/b>Ticket Created<\/p>

23\/01\/2026 10:09 (carly)<\/b>Access requested Thursday 29th January.<\/p>

27\/01\/2026 12:04 (carly)<\/b>Access now requested Monday 2nd February due to client requesting a Monday or Friday only.<\/p>

30\/01\/2026 09:42 (carly)<\/b>Access confirmed, security will provide access.<\/p>

02\/02\/2026 14:40 (alan)<\/b>Replace 7 blown lamps in office as needed To return and replace one lamp that has to be ordered <\/p>

03\/02\/2026 15:42 (jane)<\/b>Replaced 7 blown lamps in office as needed To return and replace one lamp that has to be ordered - Email Sent<\/b><\/p>

05\/02\/2026 11:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/01\/2026 (carly)Access requested Thursday 29th January.<\/p>

27\/01\/2026 (carly)Access now requested Monday 2nd February due to client requesting a Monday or Friday only.<\/p>

30\/01\/2026 (carly)Access confirmed, security will provide access.<\/p>

02\/02\/2026 (alan)Replace 7 blown lamps in office as needed To return and replace one lamp that has to be ordered <\/p>

03\/02\/2026 (jane)Replaced 7 blown lamps in office as needed To return and replace one lamp that has to be ordered<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026.Light bulbs changed to-date as requested ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61773","ticket_flag":"0","ticket_reference":"HDT62858","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"143 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AD","cs_id":"2040","cs_address_1":"143 Long Acre ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AD","ticket_client_site":"2040","ticket_title":"Cafe Concerto - To reinstate loose external cladding ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/01\/26 15:00","ticket_invoice_total":null,"ticket_notes_combined":"

23\/01\/2026 15:00 (System)<\/b>Ticket Created<\/p>

23\/01\/2026 15:17 (travis)<\/b>Reinstatement of loose cladding externally below windows.<\/p>

23\/01\/2026 15:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/01\/2026 (travis)Reinstatement of loose cladding externally below windows.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Reinstatement of loose cladding externally below windows","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61775","ticket_flag":"0","ticket_reference":"HDT62860","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"14 Upper St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FB","cs_id":"559","cs_address_1":"14 Upper St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FB","ticket_client_site":"559","ticket_title":"Bollard on the Upper St Martin\u00e2\u20ac\u2122s Lane entrance. The flip that covers the hole when the bollard is not in place (so there is no trip hazard) is broken","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/01\/26 15:26","ticket_invoice_total":null,"ticket_notes_combined":"

23\/01\/2026 15:26 (System)<\/b>Ticket Created<\/p>

23\/01\/2026 15:42 (travis)<\/b>Attended and inspected bollard in question and found the stainless steel cover hinge pin is broken, although the cover can safely be closed if guided in by hand rather than relying on flipping back into position.This isn't something I would be able to repair due to the hinge being factory welded into place.<\/p>

23\/01\/2026 16:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/01\/2026 (travis)Attended and inspected bollard in question and found the stainless steel cover hinge pin is broken, although the cover can safely be closed if guided in by hand rather than relying on flipping back into position.This isn't something I would be able to repair due to the hinge being factory welded into place.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/01\/2026.Attended and inspected bollard in question and found the stainless steel cover hinge pin is broken, although the cover can safely be closed if guided in by hand rather than relying on flipping back into position. This isn't something I would be able to repair due to the hinge being factory welded into place.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61776","ticket_flag":"0","ticket_reference":"HDT62861","ticket_client":"2176","client_name":"OCS","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Leak in vacant unit ","ticket_contact":"3676","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/01\/26 15:51","ticket_invoice_total":null,"ticket_notes_combined":"

23\/01\/2026 15:51 (System)<\/b>Ticket Created<\/p>

24\/01\/2026 17:32 (roy)<\/b>Leak into unit but need access into the flats above.Possibly a blocked outlet<\/p>

26\/01\/2026 13:18 (roy)<\/b>Cleared blocked outlet but rubbish on roof which needs clearing.Someone has used Acrolpol but this is all peeling off.There is possible asbestos been dumped in corner of the roof near where the leak is but no need to touch. 2 men required to carry out removal of rubbish and roof repair.By clearing gulley the immediate leak may have been resolved<\/p>

28\/01\/2026 09:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/01\/2026 (roy)Leak into unit but need access into the flats above.Possibly a blocked outlet<\/p>

26\/01\/2026 (roy)Cleared blocked outlet but rubbish on roof which needs clearing.Someone has used Acrolpol but this is all peeling off.There is possible asbestos been dumped in corner of the roof near where the leak is but no need to touch. 2 men required to carry out removal of rubbish and roof repair.By clearing gulley the immediate leak may have been resolved<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/01\/2026.Gained access to and cleared blocked gullies ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61781","ticket_flag":"0","ticket_reference":"HDT62866","ticket_client":"1594","client_name":"Thomas & Thomas Partners LLP","ticket_address_1":"38a Monmouth Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EP","cs_id":"2875","cs_address_1":"38a Monmouth Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EP","ticket_client_site":"2875","ticket_title":"EML test ","ticket_contact":"3644","contact_first_name":"Jane","contact_last_name":"Thomas","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/01\/26 11:57","ticket_invoice_total":null,"ticket_notes_combined":"

26\/01\/2026 11:57 (System)<\/b>Ticket Created<\/p>

26\/01\/2026 11:58 (carly)<\/b>Access requested Monday 2nd February 9am.<\/p>

27\/01\/2026 12:11 (carly)<\/b>Now moved to Monday 9th February as requested by client.<\/p>

10\/02\/2026 07:32 (alan)<\/b>Emergency light test Quote for remedial works to follow <\/p>

10\/02\/2026 07:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/01\/2026 (carly)Access requested Monday 2nd February 9am.<\/p>

27\/01\/2026 (carly)Now moved to Monday 9th February as requested by client.<\/p>

10\/02\/2026 (alan)Emergency light test Quote for remedial works to follow <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/02\/2026.Emergency light test completedQuotation for remedial works to follow","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61783","ticket_flag":"0","ticket_reference":"HDT62868","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"1195","cs_address_1":"Flat 2.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_title":" Shower Tiles","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/01\/26 15:10","ticket_invoice_total":null,"ticket_notes_combined":"

26\/01\/2026 15:10 (System)<\/b>Ticket Created<\/p>

26\/01\/2026 15:11 (carly)<\/b>Access requested for Wednesday 28th January pm.<\/p>

27\/01\/2026 12:29 (carly)<\/b>Follow up email sent requesting access.<\/p>

27\/01\/2026 15:13 (jane)<\/b>Confirmed with keys - Wednesday 28th January pm.<\/p>

28\/01\/2026 11:03 (carly)<\/b>Access now requested Thursday 29th January.<\/p>

28\/01\/2026 12:09 (carly)<\/b>Confirmed, Please use keys for access.<\/p>

29\/01\/2026 13:15 (travis)<\/b>Attended with keys,Removed X2 glass tiles to bottom of shower cubicle,cleaned off old tiles adhesive from wall and tiles.Refitted tiles and grouted all joints.Cleaned work area.<\/p>

29\/01\/2026 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/01\/2026 (carly)Access requested for Wednesday 28th January pm.<\/p>

27\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

27\/01\/2026 (jane)Confirmed with keys - Wednesday 28th January pm.<\/p>

28\/01\/2026 (carly)Access now requested Thursday 29th January.<\/p>

28\/01\/2026 (carly)Confirmed, Please use keys for access.<\/p>

29\/01\/2026 (travis)Attended with keys,Removed X2 glass tiles to bottom of shower cubicle,cleaned off old tiles adhesive from wall and tiles.Refitted tiles and grouted all joints.Cleaned work area.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/01\/2026.Attended with keys, Removed X2 glass tiles to bottom of shower cubicle, cleaned off old tiles adhesive from wall and tiles. Refitted tiles and grouted all joints. Cleaned work area.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61800","ticket_flag":"0","ticket_reference":"HDT62885","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 27 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"803","cs_address_1":"Flat 2","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_title":"Slow leak from pipe in appliance cupboard","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/01\/26 10:02","ticket_invoice_total":null,"ticket_notes_combined":"

28\/01\/2026 10:02 (System)<\/b>Ticket Created<\/p>

28\/01\/2026 10:05 (carly)<\/b>Please use keys for access after 1045am<\/p>

28\/01\/2026 14:19 (roy)<\/b>Leak coming from a 1 1\/2 'T' piece going into a reducer into 2inch.All needs cutting out and replacing as Michael Keenan has been reporting this for years.LS build fitted this years ago and its all wrong.Michael said to do a temp fix until it can be booked in.Parts needed.Return tomorrow to temp repair<\/p>

29\/01\/2026 14:21 (roy)<\/b>Temp repairNeeds cutting out and done properly.Michael Keenan to do<\/p>

30\/01\/2026 10:50 (carly)<\/b>Requested access Friday 6th February 9am. <\/p>

30\/01\/2026 12:36 (carly)<\/b>Confirmed, please collect keys for access.<\/p>

02\/02\/2026 15:10 (carly)<\/b>Confirmed for Jack Tuesday 3rd February - Please use keys.Confirmed for Mike Friday 6th February - Please use keys.<\/p>

06\/02\/2026 09:49 (jane)<\/b>M Keenan repairs to postpone to Monday the 9th Feb<\/p>

06\/02\/2026 15:06 (jane)<\/b>Keys for access on Monday 9th February for M Keenan <\/p>

09\/02\/2026 12:15 (jack)<\/b>Done <\/p>

10\/02\/2026 07:16 (michaelk)<\/b>Attended site to cut out all of the existing condense, prv and waste pipework to correct to manufacturers instructions. Installed a hotun hiflo tundish, so that the condense and prv pipework could be safely run together. The leaking waste sections were also replaced and the installation was left in full working order. 4hrs labour plus parts, total 290.70 ex vat.<\/p>

10\/02\/2026 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/01\/2026 (carly)Please use keys for access after 1045am<\/p>

28\/01\/2026 (roy)Leak coming from a 1 1\/2 'T' piece going into a reducer into 2inch.All needs cutting out and replacing as Michael Keenan has been reporting this for years.LS build fitted this years ago and its all wrong.Michael said to do a temp fix until it can be booked in.Parts needed.Return tomorrow to temp repair<\/p>

29\/01\/2026 (roy)Temp repairNeeds cutting out and done properly.Michael Keenan to do<\/p>

30\/01\/2026 (carly)Requested access Friday 6th February 9am. <\/p>

30\/01\/2026 (carly)Confirmed, please collect keys for access.<\/p>

02\/02\/2026 (carly)Confirmed for Jack Tuesday 3rd February - Please use keys.Confirmed for Mike Friday 6th February - Please use keys.<\/p>

06\/02\/2026 (jane)M Keenan repairs to postpone to Monday the 9th Feb<\/p>

06\/02\/2026 (jane)Keys for access on Monday 9th February for M Keenan <\/p>

09\/02\/2026 (jack)Done <\/p>

10\/02\/2026 (michaelk)Attended site to cut out all of the existing condense, prv and waste pipework to correct to manufacturers instructions. Installed a hotun hiflo tundish, so that the condense and prv pipework could be safely run together. The leaking waste sections were also replaced and the installation was left in full working order. 4hrs labour plus parts, total 290.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/02\/2026.List of repairs completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61806","ticket_flag":"0","ticket_reference":"HDT62891","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 21a Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"102","cs_address_1":"3rd Floor","cs_address_2":"21a Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"102","ticket_title":"List of works.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/01\/26 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

28\/01\/2026 10:50 (System)<\/b>Ticket Created<\/p>

28\/01\/2026 10:56 (carly)<\/b>Access requested for Travis Monday 2nd February 11am.<\/p>

28\/01\/2026 12:37 (carly)<\/b>Jack also to attend at the same time.<\/p>

30\/01\/2026 12:13 (carly)<\/b>As per Lilian, please access with keys but knock first.<\/p>

02\/02\/2026 10:49 (travis)<\/b>Attended with keys and fitted window restrictors and blind cleats where required.Adjusted apartment door and lubricated hinges to stop binding\/squeaking noises.<\/p>

02\/02\/2026 12:10 (jack)<\/b>Done 130.00<\/p>

02\/02\/2026 12:16 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/01\/2026 (carly)Access requested for Travis Monday 2nd February 11am.<\/p>

28\/01\/2026 (carly)Jack also to attend at the same time.<\/p>

30\/01\/2026 (carly)As per Lilian, please access with keys but knock first.<\/p>

02\/02\/2026 (travis)Attended with keys and fitted window restrictors and blind cleats where required.Adjusted apartment door and lubricated hinges to stop binding\/squeaking noises.<\/p>

02\/02\/2026 (jack)Done 130.00<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/02\/2026. Attended with keys and fitted window restrictors and blind cleats where required. Adjusted apartment door and lubricated hinges to stop binding\/squeaking noises.Carried out redecoration to bathroom ceiling","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61812","ticket_flag":"0","ticket_reference":"HDT62897","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"17 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"50","cs_address_1":"17 Catherine Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"50","ticket_title":"To replace broken wall-light in hallway ","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"28\/01\/26 13:49","ticket_invoice_total":null,"ticket_notes_combined":"

28\/01\/2026 13:49 (System)<\/b>Ticket Created<\/p>

28\/01\/2026 13:50 (jane)<\/b>Engineer sourcing new wall-light fitting <\/p>

30\/01\/2026 13:33 (roy)<\/b>Took measurements and found company that you can purchase fromDetails sent to officeAwaiting parts<\/p>

30\/01\/2026 13:33 (roy)<\/b>Took measurements and found company that you can purchase fromDetails sent to officeAwaiting parts<\/p>

03\/02\/2026 16:00 (jane)<\/b>Wall light on order, 3\/5 day lead-time <\/p>

05\/02\/2026 13:55 (jane)<\/b>Wall light being given to engineer on Friday 6th February <\/p>

06\/02\/2026 10:27 (jane)<\/b>Light in stock <\/p>

11\/02\/2026 15:53 (roy)<\/b>Replace light fitting <\/p>

12\/02\/2026 10:06 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

28\/01\/2026 (jane)Engineer sourcing new wall-light fitting <\/p>

30\/01\/2026 (roy)Took measurements and found company that you can purchase fromDetails sent to officeAwaiting parts<\/p>

30\/01\/2026 (roy)Took measurements and found company that you can purchase fromDetails sent to officeAwaiting parts<\/p>

03\/02\/2026 (jane)Wall light on order, 3\/5 day lead-time <\/p>

05\/02\/2026 (jane)Wall light being given to engineer on Friday 6th February <\/p>

06\/02\/2026 (jane)Light in stock <\/p>

11\/02\/2026 (roy)Replace light fitting <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/02\/2026. Attended site to supply and install a new light fitting to hallway. Test and commission on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61816","ticket_flag":"0","ticket_reference":"HDT62901","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Monday 23rd February 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/01\/26 08:46","ticket_invoice_total":null,"ticket_notes_combined":"

29\/01\/2026 08:46 (System)<\/b>Ticket Created<\/p>

19\/02\/2026 16:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/02\/2026.Check out works have been cancelled ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61829","ticket_flag":"0","ticket_reference":"HDT62914","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"921","cs_address_1":"Flat 5","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"921","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"30\/01\/26 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

30\/01\/2026 11:54 (System)<\/b>Ticket Created<\/p>

30\/01\/2026 11:55 (carly)<\/b>Access requested Tuesday 10th February 11am.<\/p>

30\/01\/2026 11:59 (carly)<\/b>No gas at this property, awaiting client response to see if any other tests need carrying out.<\/p>

13\/03\/2026 16:01 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/01\/2026 (carly)Access requested Tuesday 10th February 11am.<\/p>

30\/01\/2026 (carly)No gas at this property, awaiting client response to see if any other tests need carrying out.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/03\/2026.Following inspection found no gas at this property, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61854","ticket_flag":"0","ticket_reference":"HDT62939","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Fire Doors - HDT62674 Follow-Up","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Fire Doors","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/02\/26 14:08","ticket_invoice_total":null,"ticket_notes_combined":"

02\/02\/2026 14:08 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 15:11 (nick)<\/b>New lock fitted.<\/p>

06\/02\/2026 16:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/02\/2026 (nick)New lock fitted.<\/p>","ticket_full_notes_text_source":"

26\/01\/2026 (nick)3 doors no access, no keys in office???<\/p>","ticket_resolution":"Completed following works on 06\/02\/2026.Attended site and supplied and installed new lock to riser cupboard door.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61860","ticket_flag":"0","ticket_reference":"HDT62945","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"975","cs_address_1":"Flat 2.2","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"975","ticket_title":"Outstanding repairs","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/02\/26 14:20","ticket_invoice_total":null,"ticket_notes_combined":"

02\/02\/2026 14:20 (System)<\/b>Ticket Created<\/p>

02\/02\/2026 14:44 (carly)<\/b>Access requested Thursday 5th February. Client will inform us of access.<\/p>

03\/02\/2026 09:58 (carly)<\/b>Tenant will be home for access.Jack will arrive between 9-10am.<\/p>

09\/02\/2026 12:15 (jack)<\/b>Done 210<\/p>

09\/02\/2026 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/02\/2026 (carly)Access requested Thursday 5th February. Client will inform us of access.<\/p>

03\/02\/2026 (carly)Tenant will be home for access.Jack will arrive between 9-10am.<\/p>

09\/02\/2026 (jack)Done 210<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/02\/2026.Repairs completed as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61875","ticket_flag":"0","ticket_reference":"HDT62960","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21\/22 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"3138","cs_address_1":"21\/22 New Row","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"3138","ticket_title":"Blocked toilet on the third floor - For this morning - keys for access ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/02\/26 09:27","ticket_invoice_total":null,"ticket_notes_combined":"

03\/02\/2026 09:27 (System)<\/b>Ticket Created<\/p>

03\/02\/2026 10:54 (roy)<\/b>Cleared blocked toiletsChecked all ok<\/p>

03\/02\/2026 11:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/02\/2026 (roy)Cleared blocked toiletsChecked all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/02\/2026.Cleared blocked toiletChecked all ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61882","ticket_flag":"0","ticket_reference":"HDT62967","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 2a Gerrard Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PB","cs_id":"1580","cs_address_1":"Flat 4","cs_address_2":"2a Gerrard Place ","cs_town":"London ","cs_postcode":"W1D 5PB","ticket_client_site":"1580","ticket_title":"Electric boiler pressure- No Heating","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/02\/26 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

03\/02\/2026 10:53 (System)<\/b>Ticket Created<\/p>

03\/02\/2026 11:30 (carly)<\/b>Please use keys but knock first.<\/p>

04\/02\/2026 07:53 (michaelk)<\/b>Attended site to investigate low pressure report. Upon arrival the filling loop was found open with the system running. The pressure relief valve was dripping and when checked, the expansion vessel was flooded. I have ordered the replacement parts to be sent to Lillian's office. The boiler has been left running with the loop open to keep the system on. 2hrs labour 105<\/p>

04\/02\/2026 09:48 (jane)<\/b>Attended site to investigate low pressure report. Upon arrival the filling loop was found open with the system running. The pressure relief valve was dripping and when checked, the expansion vessel was flooded. I have ordered the replacement parts to be sent to Lillian's office. The boiler has been left running with the loop open to keep the system on - Email Sent<\/b><\/p>

05\/02\/2026 16:04 (jane)<\/b>Confirmed access with keys if guest is not around to give access <\/p>

08\/02\/2026 16:13 (michaelk)<\/b>Attended site to strip down the boiler and to replace the faulty expansion vessel. The boiler was drained and the expansion vessel was replaced. Whilst drained i replaced the plate heat exchanger seals and cleaned the plate with acid. New fibre and o-ring seals were replaced to all fittings that were disturbed. Left in full working order 4hrs labour plus parts total 334.60 ex vat.<\/p>

09\/02\/2026 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/02\/2026 (carly)Please use keys but knock first.<\/p>

04\/02\/2026 (michaelk)Attended site to investigate low pressure report. Upon arrival the filling loop was found open with the system running. The pressure relief valve was dripping and when checked, the expansion vessel was flooded. I have ordered the replacement parts to be sent to Lillian's office. The boiler has been left running with the loop open to keep the system on. 2hrs labour 105<\/p>

04\/02\/2026 (jane)Attended site to investigate low pressure report. Upon arrival the filling loop was found open with the system running. The pressure relief valve was dripping and when checked, the expansion vessel was flooded. I have ordered the replacement parts to be sent to Lillian's office. The boiler has been left running with the loop open to keep the system on<\/p>

05\/02\/2026 (jane)Confirmed access with keys if guest is not around to give access <\/p>

08\/02\/2026 (michaelk)Attended site to strip down the boiler and to replace the faulty expansion vessel. The boiler was drained and the expansion vessel was replaced. Whilst drained i replaced the plate heat exchanger seals and cleaned the plate with acid. New fibre and o-ring seals were replaced to all fittings that were disturbed. Left in full working order 4hrs labour plus parts total 334.60 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026.Attended site to investigate low pressure report. Upon arrival the filling loop was found open with the system running. The pressure relief valve was dripping and when checked, the expansion vessel was flooded. We have ordered the replacement parts. The boiler has been left running with the loop open to keep the system onReturned to site to strip down the boiler and to replace the faulty expansion vessel. The boiler was drained and the expansion vessel was replaced. Whilst drained i replaced the plate heat exchanger seals and cleaned the plate with acid. New fibre and o-ring seals were replaced to all fittings that were disturbed. Left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61895","ticket_flag":"0","ticket_reference":"HDT62980","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3247","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3247","ticket_title":"To carry out roof drainage services - Frequency every Six Months - list of properties detailed below ","ticket_contact":"3464","contact_first_name":"James ","contact_last_name":"Murphy","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/02\/26 09:49","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 09:49 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 09:56 (jane)<\/b>Sent an email to the client asking whether we can commence the roof drainage services from Monday morning 9th February <\/p>

04\/02\/2026 15:19 (jane)<\/b>Confirmed to start Monday morning 9th February - Starting at F BLOCK <\/p>

09\/02\/2026 17:42 (nick)<\/b>(107-115 Long Acre) Lower roof Brewer yard side is full of scaffolding equipment, so not possible to clear or check outlets at the moment.<\/p>

10\/02\/2026 21:01 (roy)<\/b>107-115 Long Acre<\/p>

10\/02\/2026 21:02 (roy)<\/b>107-115 Long AcreMercer Walk<\/p>

13\/02\/2026 11:31 (roy)<\/b>Roof clearances1 Mercer Walk22 Shelton St6-7Mercer Walk18 Shelton St<\/p>

13\/02\/2026 16:30 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (107-115 Long Acre, London, WC2E 9NT). <\/p>

15\/02\/2026 19:55 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (3, 5 and 7 Neal Street , London, WC2). <\/p>

15\/02\/2026 19:56 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (9-15 Neal Street, London , WC2H 9PW). <\/p>

15\/02\/2026 19:57 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (17-19 Neal Street , London, WC2H 9PU). <\/p>

15\/02\/2026 19:59 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (6-7 Mercer Walk , London , WC2). <\/p>

15\/02\/2026 20:01 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (1 Mercer Walk , London, WC2H 9FA). <\/p>

15\/02\/2026 20:02 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (21-23 Neal Street , London , WC2H 9PU). <\/p>

15\/02\/2026 20:04 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (3 Mercer Walk , London, WC2H 9FA). <\/p>

18\/02\/2026 09:53 (roy)<\/b>Various properties, roof clearances<\/p>

18\/02\/2026 09:54 (roy)<\/b>Roof clearances <\/p>

19\/02\/2026 08:48 (jane)<\/b>Requested for Tuesday 24th February and also Friday 27th February to carry out the gutter clearance works to the City properties Mercer's Hall, Ironmonger Lane, EC2V 8HEBecket House, 36 Old Jewry, EC2R 8DD8 Frederick Place , EC2R 8AB1-3 Frederick's Place , EC2V 8EYBarnards Inn, 86 Fetter Lane, Holborn, EC4A 1ADThe Whittington Building , 4a Frederick's Place , EC2R 8AB<\/p>

19\/02\/2026 08:48 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (16-18 Shelton Street , London , WC2). <\/p>

19\/02\/2026 08:49 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (37 Drury Lane , London, WC2B 5RR). <\/p>

19\/02\/2026 08:49 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (83-84 Long Acre , London , WC2E 9NG). <\/p>

19\/02\/2026 08:49 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (5 Dryden Street , London, WC2E 9NG). <\/p>

19\/02\/2026 08:50 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (39 Drury Lane , London , WC2B 5RR). <\/p>

19\/02\/2026 08:50 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (40 Drury Lane , London , WC2B 5RR). <\/p>

19\/02\/2026 08:50 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (5 Langley Street , London , WC2H 9JA). <\/p>

19\/02\/2026 08:51 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (118 Long Acre , London, WC2E 9PA). <\/p>

19\/02\/2026 08:51 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (5-6 Mercer Walk, London, WC2H 9QP). <\/p>

19\/02\/2026 08:51 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (120-121 Long Acre , London, WC2). <\/p>

19\/02\/2026 08:52 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (78 Long Acre , London, WC2E 9NG). <\/p>

19\/02\/2026 16:24 (jane)<\/b>Requested access for Monday 23rd February, Tuesday 24th February and also Friday 27th February to carry out the gutter clearance works to the City properties Mercer's Hall, Ironmonger Lane, EC2V 8HE Becket House, 36 Old Jewry, EC2R 8DD 8 Frederick Place , EC2R 8AB 1-3 Frederick's Place , EC2V 8EY Barnards Inn, 86 Fetter Lane, Holborn, EC4A 1AD The Whittington Building , 4a Frederick's Place , EC2R 8AB<\/p>

19\/02\/2026 21:07 (roy)<\/b>Roof clearances, 83-84 Long Acre<\/p>

24\/02\/2026 08:41 (roy)<\/b>Becket Hse<\/p>

25\/02\/2026 08:46 (roy)<\/b>4a Frederick PlaceBarnards Inn. No access into 1-3 Frederick Place<\/p>

25\/02\/2026 09:09 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (Becket House, 36 Old Jewry, London, EC2R 8DD). <\/p>

25\/02\/2026 09:09 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (8 Frederick Place , London, EC2R 8AB). <\/p>

25\/02\/2026 09:49 (jane)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (Mercer's Hall Ironmonger Lane London EC2V 8HE). <\/p>

25\/02\/2026 09:49 (jane)<\/b>Advised client would like to finish of roofs on Friday 27th February, waiting permits for 1-3 Frederick's Place 80 Long Acre <\/p>

26\/02\/2026 16:05 (jane)<\/b>Randall would like the remainder of the roofs put on hold until he comes back to us with dates <\/p>

27\/02\/2026 11:16 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (Barnards Inn, 86 Fetter Lane, Holborn, London, EC4A 1AD). <\/p>

27\/02\/2026 11:17 (System)<\/b>Ticket report emailed to Randall.Osborne@Promise-fm.com (The Whittington Building , 4a Frederick's Place , London, EC2R 8AB). <\/p>

18\/03\/2026 16:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (jane)Sent an email to the client asking whether we can commence the roof drainage services from Monday morning 9th February <\/p>

04\/02\/2026 (jane)Confirmed to start Monday morning 9th February - Starting at F BLOCK <\/p>

09\/02\/2026 (nick)(107-115 Long Acre) Lower roof Brewer yard side is full of scaffolding equipment, so not possible to clear or check outlets at the moment.<\/p>

10\/02\/2026 (roy)107-115 Long Acre<\/p>

10\/02\/2026 (roy)107-115 Long AcreMercer Walk<\/p>

13\/02\/2026 (roy)Roof clearances1 Mercer Walk22 Shelton St6-7Mercer Walk18 Shelton St<\/p>

18\/02\/2026 (roy)Various properties, roof clearances<\/p>

18\/02\/2026 (roy)Roof clearances <\/p>

19\/02\/2026 (jane)Requested for Tuesday 24th February and also Friday 27th February to carry out the gutter clearance works to the City properties Mercer's Hall, Ironmonger Lane, EC2V 8HEBecket House, 36 Old Jewry, EC2R 8DD8 Frederick Place , EC2R 8AB1-3 Frederick's Place , EC2V 8EYBarnards Inn, 86 Fetter Lane, Holborn, EC4A 1ADThe Whittington Building , 4a Frederick's Place , EC2R 8AB<\/p>

19\/02\/2026 (jane)Requested access for Monday 23rd February, Tuesday 24th February and also Friday 27th February to carry out the gutter clearance works to the City properties Mercer's Hall, Ironmonger Lane, EC2V 8HE Becket House, 36 Old Jewry, EC2R 8DD 8 Frederick Place , EC2R 8AB 1-3 Frederick's Place , EC2V 8EY Barnards Inn, 86 Fetter Lane, Holborn, EC4A 1AD The Whittington Building , 4a Frederick's Place , EC2R 8AB<\/p>

19\/02\/2026 (roy)Roof clearances, 83-84 Long Acre<\/p>

24\/02\/2026 (roy)Becket Hse<\/p>

25\/02\/2026 (roy)4a Frederick PlaceBarnards Inn. No access into 1-3 Frederick Place<\/p>

25\/02\/2026 (jane)Advised client would like to finish of roofs on Friday 27th February, waiting permits for 1-3 Frederick's Place 80 Long Acre <\/p>

26\/02\/2026 (jane)Randall would like the remainder of the roofs put on hold until he comes back to us with dates <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/03\/2026.Carried out roof drainage services as to list of properties ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61901","ticket_flag":"0","ticket_reference":"HDT62986","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 44 Wellington Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"1522","cs_address_1":"Flat 1","cs_address_2":"44 Wellington Street","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"1522","ticket_title":"Intercom not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/02\/26 11:41","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 11:41 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 11:42 (carly)<\/b>Access requested today Wednesday 4th February.Please access with keys.<\/p>

04\/02\/2026 14:22 (roy)<\/b>With intercom guy<\/p>

04\/02\/2026 14:23 (jane)<\/b>Intercom engineer attended today, awaiting report <\/p>

09\/02\/2026 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (carly)Access requested today Wednesday 4th February.Please access with keys.<\/p>

04\/02\/2026 (roy)With intercom guy<\/p>

04\/02\/2026 (jane)Intercom engineer attended today, awaiting report <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/02\/2026.Intercom engineer attended and replaced the faulty video monitor within the flat with new, commissioned and tested on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61902","ticket_flag":"0","ticket_reference":"HDT62987","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 35 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"56","cs_address_1":"Flat 1","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"56","ticket_title":"Kitchen Cupboards need realigning, Fridge holder needs to be installed, window sill needs replacing, windows need readjusting to open","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/02\/26 12:10","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 12:10 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 12:12 (carly)<\/b>Access requested Friday 6th February 1pm.<\/p>

06\/02\/2026 10:25 (carly)<\/b>Tenant home for access.<\/p>

06\/02\/2026 15:13 (jane)<\/b>No access today - Requested for Monday 9th February mid-morning <\/p>

09\/02\/2026 10:32 (carly)<\/b>Follow up email sent asking requesting access today.<\/p>

09\/02\/2026 14:23 (carly)<\/b>Access requested Tuesday 10th February between 1-2pm.<\/p>

11\/02\/2026 15:53 (carly)<\/b>Access requested Friday 13th February 11-12pm.<\/p>

12\/02\/2026 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (carly)Access requested Friday 6th February 1pm.<\/p>

06\/02\/2026 (carly)Tenant home for access.<\/p>

06\/02\/2026 (jane)No access today - Requested for Monday 9th February mid-morning <\/p>

09\/02\/2026 (carly)Follow up email sent asking requesting access today.<\/p>

09\/02\/2026 (carly)Access requested Tuesday 10th February between 1-2pm.<\/p>

11\/02\/2026 (carly)Access requested Friday 13th February 11-12pm.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2026.Another contractor carrying out ITCs here ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61908","ticket_flag":"0","ticket_reference":"HDT62993","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 39 King Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_id":"35","cs_address_1":"Flat 2","cs_address_2":"39 King Street","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"35","ticket_title":"To investigate an electrical fault to the hall light switch - keys for access ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/02\/26 14:05","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 14:05 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 14:05 (jane)<\/b>Attending today <\/p>

04\/02\/2026 16:04 (alan)<\/b>Replace faulty light switch in hallway Test and leave working <\/p>

04\/02\/2026 16:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (jane)Attending today <\/p>

04\/02\/2026 (alan)Replace faulty light switch in hallway Test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/02\/2026.Replaced faulty light switch in hallway Tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61910","ticket_flag":"0","ticket_reference":"HDT62995","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2211","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"MDR\/JH\/17421 - Redecoration, floor refurbishment and mastic seals etc ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"04\/02\/26 14:59","ticket_invoice_total":null,"ticket_notes_combined":"

05\/02\/2026 10:08 (jane)<\/b>Advised client we can start the decorating works on Monday 9th February <\/p>

05\/02\/2026 11:07 (jane)<\/b>Confirmed for Monday 9th February to start the redecs <\/p>

10\/02\/2026 16:30 (jane)<\/b>Requested if we can sand the flooring on Tuesday 17th February <\/p>

10\/02\/2026 16:37 (jane)<\/b>Client has confirmed we can sand the flooring on Tuesday 17th February<\/p>

25\/02\/2026 18:57 (michaelk)<\/b>Attended site to inspect the wall hung toilet in the bathroom which has dropped. Removed the toilet and found that the pan brackets had moved and weren't level. These were levelled and additional timber fixings were installed, to try to reinforce the bracket. A new flexible pan connector and flush cone was installed and the pan was set in place. I have propped up the pan and will return to seal. 6hrs labour plus parts, total <\/p>

26\/02\/2026 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/02\/2026 (jane)Advised client we can start the decorating works on Monday 9th February <\/p>

05\/02\/2026 (jane)Confirmed for Monday 9th February to start the redecs <\/p>

10\/02\/2026 (jane)Requested if we can sand the flooring on Tuesday 17th February <\/p>

10\/02\/2026 (jane)Client has confirmed we can sand the flooring on Tuesday 17th February<\/p>

25\/02\/2026 (michaelk)Attended site to inspect the wall hung toilet in the bathroom which has dropped. Removed the toilet and found that the pan brackets had moved and weren't level. These were levelled and additional timber fixings were installed, to try to reinforce the bracket. A new flexible pan connector and flush cone was installed and the pan was set in place. I have propped up the pan and will return to seal. 6hrs labour plus parts, total <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2026MDR\/JH\/17421 - Redecoration, floor refurbishment and mastic seals etc as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Michael Keenan (OCC)<\/br>Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61914","ticket_flag":"0","ticket_reference":"HDT62999","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Ground Floor Ice Machine not working ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/02\/26 16:32","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 16:32 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 16:32 (jane)<\/b>Waiting on a date from Repair Aid<\/p>

05\/02\/2026 09:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (jane)Waiting on a date from Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026.Ice machine now working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61917","ticket_flag":"0","ticket_reference":"HDT63002","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1105","cs_address_1":"Flat 1 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1105","ticket_title":"MDR\/JH\/17432 - Water damage redecoration ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"05\/02\/26 10:41","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 12:25 (carly)<\/b>Booked direct with client Tuesday 10th February.<\/p>

11\/02\/2026 11:08 (jack)<\/b>Done<\/p>

12\/02\/2026 10:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/02\/2026 (carly)Booked direct with client Tuesday 10th February.<\/p>

11\/02\/2026 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026. Attended site and carried out water damage redecoration as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61919","ticket_flag":"0","ticket_reference":"HDT63004","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To check stair noising and handrail Hawksmoor back staircase - To report to Randall ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/02\/26 10:48","ticket_invoice_total":null,"ticket_notes_combined":"

05\/02\/2026 10:48 (System)<\/b>Ticket Created<\/p>

05\/02\/2026 13:31 (jane)<\/b>Advised client we are attending Friday morning 6th February <\/p>

06\/02\/2026 09:59 (gavin)<\/b>Made temporary repairs to noses on staircase. Drilled and screwed where needed. Glued and taped to hold down vinyl but cant see it lasting. Have recommended new noses on all stairs. Handrail to be repaired at later date<\/p>

01\/03\/2026 12:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/02\/2026 (jane)Advised client we are attending Friday morning 6th February <\/p>

06\/02\/2026 (gavin)Made temporary repairs to noses on staircase. Drilled and screwed where needed. Glued and taped to hold down vinyl but cant see it lasting. Have recommended new noses on all stairs. Handrail to be repaired at later date<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/03\/2026.Made temporary repairs to noses on staircase. Drilled and screwed where needed. Glued and taped to hold down vinyl ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61925","ticket_flag":"0","ticket_reference":"HDT63010","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/02\/26 10:55","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 10:55 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 11:37 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026.Duplicate ticket","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61926","ticket_flag":"2","ticket_reference":"HDT63011","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"931","cs_address_1":"Flat A","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"931","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/26 10:58","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 10:58 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 11:15 (jane)<\/b>For Friday 13th February - To produce a list only for ITCS<\/p>

13\/02\/2026 09:29 (jane)<\/b>Engineer visited site and tenant still living there, no access, reported back to Lilian <\/p>

16\/02\/2026 10:08 (carly)<\/b>Property will be vacant from 5th March.<\/p>

05\/03\/2026 06:46 (michaelk)<\/b>Attended site to carry out the heating itc. Both storage heater require re-fixing to the wall as the fixings were found loose. The Eterna mains heat alarm and the kidde mains smoke alarm, need replacing due to the expiry dates.1hr labour 55<\/p>

05\/03\/2026 11:53 (jane)<\/b>Attended site to carry out the heating itc. Both storage heater require re-fixing to the wall as the fixings were found loose. The Eterna mains heat alarm and the kidde mains smoke alarm, need replacing due to the expiry dates - Email Sent<\/b><\/p>

05\/03\/2026 11:55 (jane)<\/b>ITCS now from Friday 6th March <\/p>

10\/03\/2026 10:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/02\/2026 (jane)For Friday 13th February - To produce a list only for ITCS<\/p>

13\/02\/2026 (jane)Engineer visited site and tenant still living there, no access, reported back to Lilian <\/p>

16\/02\/2026 (carly)Property will be vacant from 5th March.<\/p>

05\/03\/2026 (michaelk)Attended site to carry out the heating itc. Both storage heater require re-fixing to the wall as the fixings were found loose. The Eterna mains heat alarm and the kidde mains smoke alarm, need replacing due to the expiry dates.1hr labour 55<\/p>

05\/03\/2026 (jane)Attended site to carry out the heating itc. Both storage heater require re-fixing to the wall as the fixings were found loose. The Eterna mains heat alarm and the kidde mains smoke alarm, need replacing due to the expiry dates<\/p>

05\/03\/2026 (jane)ITCS now from Friday 6th March <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Works under HDT 63207","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61927","ticket_flag":"0","ticket_reference":"HDT63012","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2455","cs_address_1":"Flat 1","cs_address_2":"24a Newport Court ","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"2455","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/02\/26 11:01","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 11:01 (System)<\/b>Ticket Created<\/p>

20\/02\/2026 12:21 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Duplicate","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61928","ticket_flag":"0","ticket_reference":"HDT63013","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"1414","cs_address_1":"Flat 2","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/26 11:09","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 11:09 (System)<\/b>Ticket Created<\/p>

20\/02\/2026 12:22 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Duplicate","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61932","ticket_flag":"0","ticket_reference":"HDT63017","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"1-3 Frederick's Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2V 8EY","cs_id":"2953","cs_address_1":"1-3 Frederick's Place ","cs_address_2":"","cs_town":"London","cs_postcode":"EC2V 8EY","ticket_client_site":"2953","ticket_title":"No lights in lobby area","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/26 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 14:03 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 14:04 (jane)<\/b>Engineer attending on Tuesday afternoon 10th February <\/p>

10\/02\/2026 15:17 (jane)<\/b>Invoice as Mercers City Estate <\/p>

11\/02\/2026 09:56 (alan)<\/b>4 Frederick's PlaceInvestigate no power to 2 sockets on the 1st floor, fault found to be power to sockets isolate inside distribution board, restore power test and leave workingReplace faulty dimmer switch module to lights on 3rs floor kitchen1-3 Frederick's PlaceInvestigate no power to lights in lift lobby service area ground floorFound that this has been isolated following an electrical inspection reinstate power test and leave working<\/p>

12\/02\/2026 09:59 (michael)<\/b>(Ticket Closed)<\/p>

12\/02\/2026 15:25 (jane)<\/b>Can we be billed on Alan time on site and it should say the City Estate charge and on the billing mark down as to resolve 2 lighting Issue on the estate.<\/p>","ticket_full_notes_text":"

06\/02\/2026 (jane)Engineer attending on Tuesday afternoon 10th February <\/p>

10\/02\/2026 (jane)Invoice as Mercers City Estate <\/p>

11\/02\/2026 (alan)4 Frederick's PlaceInvestigate no power to 2 sockets on the 1st floor, fault found to be power to sockets isolate inside distribution board, restore power test and leave workingReplace faulty dimmer switch module to lights on 3rs floor kitchen1-3 Frederick's PlaceInvestigate no power to lights in lift lobby service area ground floorFound that this has been isolated following an electrical inspection reinstate power test and leave working<\/p>

12\/02\/2026 (jane)Can we be billed on Alan time on site and it should say the City Estate charge and on the billing mark down as to resolve 2 lighting Issue on the estate.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026. 4 Frederick's Place Investigate no power to 2 sockets on the 1st floor, fault found to be power to sockets isolate inside distribution board, restore power test and leave working Replace faulty dimmer switch module to lights on 3rd floor kitchen 1-3 Frederick's Place Investigate no power to lights in lift lobby service area ground floor Found that this has been isolated following an electrical inspection reinstate power test and leave working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61934","ticket_flag":"0","ticket_reference":"HDT63019","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak into Bancone ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/26 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 14:40 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 14:42 (jane)<\/b>Attending this afternoon TAG6634738 William IV Street - Front DoorCode 385970 B6TAG6656738 William IV Street - Roof Plant Room 92 B6TAG6635838 William IV Street - Front Door & Roof 81 B6<\/p>

08\/02\/2026 16:06 (michaelk)<\/b>Attended site to investigate leak into the restaurant, adjacent to ground floor toilet. Inspected area above the access hatch and found the possible cause to be a pipe connection from the air conditioning condense pipework. The ceiling area is badly stained and although not leaking at the time of the visit, I believe the condense pipework is the fault, when the air conditioning units pump out. The clients air conditioning company will need to be consulted. 1hr labour 55<\/p>

09\/02\/2026 09:56 (jane)<\/b>(Ticket Closed)<\/p>

13\/02\/2026 09:15 (System)<\/b>Ticket report emailed to donalina.gargrupe-bikar@ocs.com (39 William IV Street , London, WC2N 4DD). <\/p>","ticket_full_notes_text":"

06\/02\/2026 (jane)Attending this afternoon TAG6634738 William IV Street - Front DoorCode 385970 B6TAG6656738 William IV Street - Roof Plant Room 92 B6TAG6635838 William IV Street - Front Door & Roof 81 B6<\/p>

08\/02\/2026 (michaelk)Attended site to investigate leak into the restaurant, adjacent to ground floor toilet. Inspected area above the access hatch and found the possible cause to be a pipe connection from the air conditioning condense pipework. The ceiling area is badly stained and although not leaking at the time of the visit, I believe the condense pipework is the fault, when the air conditioning units pump out. The clients air conditioning company will need to be consulted. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/02\/2026.Attended site to investigate leak into the restaurant, adjacent to ground floor toilet. Inspected area above the access hatch and found the possible cause to be a pipe connection from the air conditioning condense pipework. The ceiling area is badly stained and although not leaking at the time of the visit, we believe the condense pipework is the fault, when the air conditioning units pump out. The clients air conditioning company will need to be consulted.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61937","ticket_flag":"0","ticket_reference":"HDT63022","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"314","cs_address_1":"36 Wellington Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"314","ticket_title":"Leak from Flat 3 into Flat 2","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/02\/26 16:17","ticket_invoice_total":null,"ticket_notes_combined":"

06\/02\/2026 16:17 (System)<\/b>Ticket Created<\/p>

06\/02\/2026 16:18 (jane)<\/b>Attending this afternoon <\/p>

07\/02\/2026 08:31 (gavin)<\/b>The tenant was taking a shower in flat 3 when tenant from downstairs in flat 2 noticed water coming through their bathroom ceilingUpon investigation there are no visible leaks to any of the water pipes under the bath or behind the shower.A pool of water visible on the floor from tenant taking a shower and a lot of water that had run down side of bath into inspection hatch on side of bathRubber seal bent and perished on shower screen is letting water bySilicone needs renewing around bath and behind shower screenSilicone needs renewing around insection hatchCracked tiles and missing grout on floor letting any water through thats is splashed out from showerShower screen not aligned properly with bath so never gets a complete sealAll of the above resulting in a lot of water on floor when tenant takes a shower.<\/p>

09\/02\/2026 09:42 (jane)<\/b>The tenant was taking a shower in flat 3 when tenant from downstairs in flat 2 noticed water coming through their bathroom ceiling Upon investigation there are no visible leaks to any of the water pipes under the bath or behind the shower. A pool of water visible on the floor from tenant taking a shower and a lot of water that had run down side of bath into inspection hatch on side of bath Rubber seal bent and perished on shower screen is letting water by Silicone needs renewing around bath and behind shower screen Silicone needs renewing around inspection hatch Cracked tiles and missing grout on floor letting any water through that is splashed out from shower Shower screen not aligned properly with bath so never gets a complete seal All of the above resulting in a lot of water on floor when tenant takes a shower, need to return - Email Sent<\/b><\/p>

09\/02\/2026 11:06 (carly)<\/b>Access requested Tuesday 10th February at 12pm.<\/p>

09\/02\/2026 16:11 (carly)<\/b>Access now requested Wednesday 11th February 11am.<\/p>

10\/02\/2026 10:31 (carly)<\/b>Follow up email sent requesting access.<\/p>

10\/02\/2026 13:24 (jane)<\/b>The Ops manager said could a contractor visit on Thursday 12th February between 10-3pm, awaiting access details <\/p>

10\/02\/2026 14:15 (jane)<\/b>Confirmed for Thursday 12th February between 10am and 3pm - Codes for access :Code to building is 7019. Flat 1 2378* Flat 2 is 4376*. Flat 3 2687*<\/p>

12\/02\/2026 12:23 (gavin)<\/b>Re seated shower screenFit new rubber seal to shower screenFit back inspection panel properlySilicone- bath, shower screen, inspection hatches, bottom of bath panelGrouted loor tiles where needed<\/p>

13\/02\/2026 09:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/02\/2026 (jane)Attending this afternoon <\/p>

07\/02\/2026 (gavin)The tenant was taking a shower in flat 3 when tenant from downstairs in flat 2 noticed water coming through their bathroom ceilingUpon investigation there are no visible leaks to any of the water pipes under the bath or behind the shower.A pool of water visible on the floor from tenant taking a shower and a lot of water that had run down side of bath into inspection hatch on side of bathRubber seal bent and perished on shower screen is letting water bySilicone needs renewing around bath and behind shower screenSilicone needs renewing around insection hatchCracked tiles and missing grout on floor letting any water through thats is splashed out from showerShower screen not aligned properly with bath so never gets a complete sealAll of the above resulting in a lot of water on floor when tenant takes a shower.<\/p>

09\/02\/2026 (jane)The tenant was taking a shower in flat 3 when tenant from downstairs in flat 2 noticed water coming through their bathroom ceiling Upon investigation there are no visible leaks to any of the water pipes under the bath or behind the shower. A pool of water visible on the floor from tenant taking a shower and a lot of water that had run down side of bath into inspection hatch on side of bath Rubber seal bent and perished on shower screen is letting water by Silicone needs renewing around bath and behind shower screen Silicone needs renewing around inspection hatch Cracked tiles and missing grout on floor letting any water through that is splashed out from shower Shower screen not aligned properly with bath so never gets a complete seal All of the above resulting in a lot of water on floor when tenant takes a shower, need to return <\/p>

09\/02\/2026 (carly)Access requested Tuesday 10th February at 12pm.<\/p>

09\/02\/2026 (carly)Access now requested Wednesday 11th February 11am.<\/p>

10\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

10\/02\/2026 (jane)The Ops manager said could a contractor visit on Thursday 12th February between 10-3pm, awaiting access details <\/p>

10\/02\/2026 (jane)Confirmed for Thursday 12th February between 10am and 3pm - Codes for access :Code to building is 7019. Flat 1 2378* Flat 2 is 4376*. Flat 3 2687*<\/p>

12\/02\/2026 (gavin)Re seated shower screenFit new rubber seal to shower screenFit back inspection panel properlySilicone- bath, shower screen, inspection hatches, bottom of bath panelGrouted loor tiles where needed<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/02\/2026.The tenant was taking a shower in flat 3 when tenant from downstairs in flat 2 noticed water coming through their bathroom ceiling Upon investigation there are no visible leaks to any of the water pipes under the bath or behind the shower. A pool of water visible on the floor from tenant taking a shower and a lot of water that had run down side of bath into inspection hatch on side of bath Rubber seal bent and perished on shower screen is letting water by Silicone needs renewing around bath and behind shower screen Silicone needs renewing around inspection hatch Cracked tiles and missing grout on floor letting any water through that is splashed out from shower screen not aligned properly with bath so never gets a complete seal All of the above resulting in a lot of water on floor when tenant takes a shower, need to returnRe seated shower screen Fit new rubber seal to shower screenFit back inspection panel properly Silicone- bath, shower screen, inspection hatches, bottom of bath panel Grouted floor tiles where needed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61940","ticket_flag":"0","ticket_reference":"HDT63025","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"17 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"80","cs_address_1":"17 Slingsby Place","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_title":"Incident with the reception desk at 17 SP this weekend. ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 09:33","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 09:33 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 15:49 (gavin)<\/b>Visited to stick tiles back to reception desk that had been knocked off by cleaner. Tiles stuck back on but need to revist to grout tiles<\/p>

09\/02\/2026 16:25 (jane)<\/b>Need to re-visit to re-grout <\/p>

11\/02\/2026 13:48 (gavin)<\/b>Back to clean tiles and grout. Grout done and cleaned up tiles. <\/p>

12\/02\/2026 10:18 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (gavin)Visited to stick tiles back to reception desk that had been knocked off by cleaner. Tiles stuck back on but need to revist to grout tiles<\/p>

09\/02\/2026 (jane)Need to re-visit to re-grout <\/p>

11\/02\/2026 (gavin)Back to clean tiles and grout. Grout done and cleaned up tiles. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/02\/2026. Attended site to re-instate tiles back to reception desk that had been knocked off by the cleaner. Tiles stuck back on but need to revisit to grout tiles.Returned once tiles had set to clean tiles and grout.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61946","ticket_flag":"0","ticket_reference":"HDT63031","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"658","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Main entrance door ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 11:30 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 13:15 (gavin)<\/b>Door not closing fully shut. Adjusted door closure to maximum which is located in floor. Wd40 sprayed on hinges to try to loosen which had no effect. Need to get window and door company to look at please.<\/p>

10\/02\/2026 08:31 (travis)<\/b>Attended above property and removed floor mounted door closer plate,Adjusted hexagonal speed control to both extremes (left-right) but did not make any difference to closing speed,Adjusted control for final closing action but also made no difference,Lubricated latch and electronic keep but door still won't shut fully on its own.Photos attached of closer to be replaced.<\/p>

10\/02\/2026 16:32 (jane)<\/b>Waiting on a date from TwentyTwenty issue with the door closer <\/p>

12\/02\/2026 13:11 (jane)<\/b>TwentyTwenty attending on Monday 16th February <\/p>

17\/02\/2026 14:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (gavin)Door not closing fully shut. Adjusted door closure to maximum which is located in floor. Wd40 sprayed on hinges to try to loosen which had no effect. Need to get window and door company to look at please.<\/p>

10\/02\/2026 (travis)Attended above property and removed floor mounted door closer plate,Adjusted hexagonal speed control to both extremes (left-right) but did not make any difference to closing speed,Adjusted control for final closing action but also made no difference,Lubricated latch and electronic keep but door still won't shut fully on its own.Photos attached of closer to be replaced.<\/p>

10\/02\/2026 (jane)Waiting on a date from TwentyTwenty issue with the door closer <\/p>

12\/02\/2026 (jane)TwentyTwenty attending on Monday 16th February <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Attended above property and removed floor mounted door closer plate, Adjusted hexagonal speed control to both extremes (left-right) but did not make any difference to closing speed, Adjusted control for final closing action but also made no difference, Lubricated latch and electronic keep but door still won't shut fully on its ownDoor specialist attended and found the floor spring in the floor requires replacing, adjusted and quotation to follow for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Travis Read<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61947","ticket_flag":"0","ticket_reference":"HDT63032","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"The Poke House 13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2247","cs_address_1":"The Poke House","cs_address_2":"13 New Row ","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2247","ticket_title":"Leak issues.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 11:38","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 11:38 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 12:34 (carly)<\/b>Please use keys for access.<\/p>

09\/02\/2026 16:02 (gavin)<\/b>Investigation of leak into toilet area in poke retaurant.Access to flat 3, checked for leaks rub all water in aparemt nothing leaking to below property.After speaking to lady in poke she said that problem mainly happens when it rains. Upon furhter investigation that are some flat roofs and guttering in an area between the buildings. This is where the problem is. Guttering hanging off and flat roof looks in disrepair.After trying to get access to this area I spoke to shoe repair shop behind poke, he has the same problem caused by problems with flat roofs in the area between buildings.Need to do a thorough investigation of this area but need to find out how to access <\/p>

10\/02\/2026 10:36 (jane)<\/b>Investigation of leak into toilet area in poke restaurant. Access to flat 3, checked for leaks run all water in apartment nothing leaking to below property. After speaking to lady in poke she said that problem mainly happens when it rains. Upon further investigation that are some flat roofs and guttering in an area between the buildings. This is where the problem is. Guttering hanging off and flat roof looks in disrepair. After trying to get access to this area we spoke to shoe repair shop behind poke, he has the same problem caused by problems with flat roofs in the area between buildings. Need to do a thorough investigation of this area but need to find out how to access - Email Sent<\/b><\/p>

10\/02\/2026 10:44 (jane)<\/b>Requested access for Friday morning 13th February, this will give the client time to deactivate the alarmed window in the common parts to get access to the flat roof <\/p>

12\/02\/2026 11:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (carly)Please use keys for access.<\/p>

09\/02\/2026 (gavin)Investigation of leak into toilet area in poke retaurant.Access to flat 3, checked for leaks rub all water in aparemt nothing leaking to below property.After speaking to lady in poke she said that problem mainly happens when it rains. Upon furhter investigation that are some flat roofs and guttering in an area between the buildings. This is where the problem is. Guttering hanging off and flat roof looks in disrepair.After trying to get access to this area I spoke to shoe repair shop behind poke, he has the same problem caused by problems with flat roofs in the area between buildings.Need to do a thorough investigation of this area but need to find out how to access <\/p>

10\/02\/2026 (jane)Investigation of leak into toilet area in poke restaurant. Access to flat 3, checked for leaks run all water in apartment nothing leaking to below property. After speaking to lady in poke she said that problem mainly happens when it rains. Upon further investigation that are some flat roofs and guttering in an area between the buildings. This is where the problem is. Guttering hanging off and flat roof looks in disrepair. After trying to get access to this area we spoke to shoe repair shop behind poke, he has the same problem caused by problems with flat roofs in the area between buildings. Need to do a thorough investigation of this area but need to find out how to access<\/p>

10\/02\/2026 (jane)Requested access for Friday morning 13th February, this will give the client time to deactivate the alarmed window in the common parts to get access to the flat roof <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2026.Investigation of leak into toilet area in poke restaurant. Access to flat 3, checked for leaks run all water in apartment nothing leaking to below property. After speaking to lady in poke she said that problem mainly happens when it rains. Upon further investigation that are some flat roofs and guttering in an area between the buildings. This is where the problem is. Guttering hanging off and flat roof looks in disrepair. After trying to get access to this area we spoke to shoe repair shop behind poke, he has the same problem caused by problems with flat roofs in the area between buildings. Need to do a thorough investigation of this area but need to find out how to access, reported back findings and client to arrange for the original contractor to return ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61948","ticket_flag":"0","ticket_reference":"HDT63033","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Unit 12 Central Cross ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H","cs_id":"228","cs_address_1":"Unit 12","cs_address_2":"Central Cross ","cs_town":"London","cs_postcode":"WC2H","ticket_client_site":"228","ticket_title":"Hard to open back door as handle doesn't let you pull it open. It's a fire safety hazard.","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 11:54","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 11:54 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 16:15 (gavin)<\/b>Need to order a new digilock for this door and current one is worn and no longer releases latch properly<\/p>

09\/02\/2026 16:31 (jane)<\/b>Engineer sourcing digi-lock<\/p>

10\/02\/2026 10:37 (jane)<\/b>Digi lock on order - Email Sent<\/b><\/p>

12\/02\/2026 14:16 (jane)<\/b>Digi lock on order - due in stock Monday 16th February <\/p>

17\/02\/2026 13:44 (gavin)<\/b>Fitted new lock but door still has issues opening. Possible the actual lock mechanism is faulty also. Made some adjustment to door and frame but still no joy! Poss need locksmith to have a look at this door?<\/p>

23\/02\/2026 13:27 (carly)<\/b>20\/20 have requested Friday 27th February, awaiting client response.<\/p>

25\/02\/2026 11:52 (carly)<\/b>Confirmed from 10am onwards.<\/p>

10\/03\/2026 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (gavin)Need to order a new digilock for this door and current one is worn and no longer releases latch properly<\/p>

09\/02\/2026 (jane)Engineer sourcing digi-lock<\/p>

10\/02\/2026 (jane)Digi lock on order <\/p>

12\/02\/2026 (jane)Digi lock on order - due in stock Monday 16th February <\/p>

17\/02\/2026 (gavin)Fitted new lock but door still has issues opening. Possible the actual lock mechanism is faulty also. Made some adjustment to door and frame but still no joy! Poss need locksmith to have a look at this door?<\/p>

23\/02\/2026 (carly)20\/20 have requested Friday 27th February, awaiting client response.<\/p>

25\/02\/2026 (carly)Confirmed from 10am onwards.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Removed digital lock and reinstated Lubricated lock, removed lock keep and temporary repaired Tightened hingeQuotation to follow for full repairs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Twenty Twenty Doors","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61950","ticket_flag":"0","ticket_reference":"HDT63035","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"952","cs_address_1":"Flat 3","cs_address_2":"35 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JT","ticket_client_site":"952","ticket_title":"MDR\/JH\/17439 - Replacement Bosch hob ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/02\/26 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 13:38 (jane)<\/b>M Keenan ordering new hob<\/p>

09\/03\/2026 09:42 (carly)<\/b>Engineer chasing parts, hoping to be this week.<\/p>

11\/03\/2026 12:31 (carly)<\/b>Access requested Thursday 12th March 12pm.<\/p>

13\/03\/2026 07:12 (jane)<\/b>Requested another date <\/p>

16\/03\/2026 14:21 (carly)<\/b>Access requested Wednesday 18th March pm.<\/p>

17\/03\/2026 09:29 (carly)<\/b>Tenant unable to do the 18th, looking at alternative dates.<\/p>

25\/03\/2026 12:59 (carly)<\/b>Access requested Thursday 26th March pm.<\/p>

30\/03\/2026 08:54 (michaelk)<\/b>Attended site and completed the quoted gas hob installation. 484.40 ex vat.<\/p>

30\/03\/2026 11:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (jane)M Keenan ordering new hob<\/p>

09\/03\/2026 (carly)Engineer chasing parts, hoping to be this week.<\/p>

11\/03\/2026 (carly)Access requested Thursday 12th March 12pm.<\/p>

13\/03\/2026 (jane)Requested another date <\/p>

16\/03\/2026 (carly)Access requested Wednesday 18th March pm.<\/p>

17\/03\/2026 (carly)Tenant unable to do the 18th, looking at alternative dates.<\/p>

25\/03\/2026 (carly)Access requested Thursday 26th March pm.<\/p>

30\/03\/2026 (michaelk)Attended site and completed the quoted gas hob installation. 484.40 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026. Attended site to supply and install new replacement Bosch gas hob as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61954","ticket_flag":"0","ticket_reference":"HDT63039","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2860","cs_address_1":"Flat 3","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_title":"Maintenance issues;","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 14:34","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 14:34 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 14:36 (carly)<\/b>Access requested Wednesday 11th February 9am.<\/p>

09\/02\/2026 15:11 (carly)<\/b>Confirmed, awaiting access details.<\/p>

09\/02\/2026 15:18 (carly)<\/b>Tenant to provide access.<\/p>

09\/02\/2026 16:33 (carly)<\/b>Front door now fixed. Please just look at the cupboards.<\/p>

10\/02\/2026 09:12 (carly)<\/b>Can you please just check the main front door to building to make sure it is fixed.<\/p>

11\/02\/2026 10:46 (gavin)<\/b>Front of wardrobe hanging off. Plastic clips broken. Reattached with timber as hidden from view. Reapplied silicone along edge where cupboard meets the wall.Fixed street entrance door where lock was loose and not latching properlyTenant happy<\/p>

12\/02\/2026 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (carly)Access requested Wednesday 11th February 9am.<\/p>

09\/02\/2026 (carly)Confirmed, awaiting access details.<\/p>

09\/02\/2026 (carly)Tenant to provide access.<\/p>

09\/02\/2026 (carly)Front door now fixed. Please just look at the cupboards.<\/p>

10\/02\/2026 (carly)Can you please just check the main front door to building to make sure it is fixed.<\/p>

11\/02\/2026 (gavin)Front of wardrobe hanging off. Plastic clips broken. Reattached with timber as hidden from view. Reapplied silicone along edge where cupboard meets the wall.Fixed street entrance door where lock was loose and not latching properlyTenant happy<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/02\/2026. Attended site to find the front of wardrobe hanging off. Plastic clips broken. Reattached with timber as hidden from view. Reapplied silicone along edge where cupboard meets the wall. Fixed street entrance door where lock was loose and not latching properly","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61955","ticket_flag":"0","ticket_reference":"HDT63040","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"32 Wellington Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"987","cs_address_1":"32 Wellington Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"987","ticket_title":" Inspection Works ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 14:52","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 14:52 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 07:31 (alan)<\/b>Found 6 fitting in common parts to be faulty, ordered replacement fittings <\/p>

10\/02\/2026 15:01 (travis)<\/b>Removed signage and made good wall.<\/p>

13\/02\/2026 09:20 (carly)<\/b>Parts now in, Alan attending Monday 16th February.<\/p>

18\/02\/2026 10:30 (alan)<\/b>Replace 6 faulty light fittings in common parts <\/p>

18\/02\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (alan)Found 6 fitting in common parts to be faulty, ordered replacement fittings <\/p>

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>

13\/02\/2026 (carly)Parts now in, Alan attending Monday 16th February.<\/p>

18\/02\/2026 (alan)Replace 6 faulty light fittings in common parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Removed signage and made good wallFound 6No fittings in common parts to be faulty, ordered replacement fittingsReturned to site and replaced 6No faulty light fittings in common parts, commissioned, tested and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61957","ticket_flag":"0","ticket_reference":"HDT63042","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"3034","cs_address_1":"34 Cranbourne Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_title":"Remove the silver \u00e2\u20ac\u0153managed by CBRE\u00e2\u20ac\u009d plaque.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 15:21","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 15:21 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 14:19 (travis)<\/b>Removed signage and made good wall.<\/p>

10\/02\/2026 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026.Removed old CBRE signage in common parts and made good wall","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61958","ticket_flag":"0","ticket_reference":"HDT63043","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"318","cs_address_1":"13 New Row ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_title":"sliver plaque \u00e2\u20ac\u02dc managed by CBRE\u00e2\u20ac\u2122 in the communal area removed ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 15:27","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 15:27 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 14:16 (travis)<\/b>Removed signage and made good wall.<\/p>

10\/02\/2026 14:18 (travis)<\/b>Removed signage and made good wall.<\/p>

10\/02\/2026 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026.Removed old CBRE signage in common parts and made good wall","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61959","ticket_flag":"0","ticket_reference":"HDT63044","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"8 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LJ","cs_id":"389","cs_address_1":"8 New Row ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LJ","ticket_client_site":"389","ticket_title":"Plaque Removal","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 15:30","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 15:30 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 14:18 (travis)<\/b>Removed signage and made good wall.<\/p>

10\/02\/2026 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026.Removed old CBRE signage in common parts and made good wall","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61960","ticket_flag":"0","ticket_reference":"HDT63045","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 King Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_id":"691","cs_address_1":"39 King Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 8JS","ticket_client_site":"691","ticket_title":"Silver plaque \u00e2\u20ac\u02dcmanaged by CBRE\u00e2\u20ac\u2122 be removed from the communal area. ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 16:00","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 16:00 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 14:14 (travis)<\/b>Removal of signage and made good to wall.<\/p>

18\/02\/2026 11:12 (jack)<\/b>Done 130.00<\/p>

18\/02\/2026 16:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (travis)Removal of signage and made good to wall.<\/p>

18\/02\/2026 (jack)Done 130.00<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/02\/2026.Removal of signage and made good to wall and redecorated ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61961","ticket_flag":"0","ticket_reference":"HDT63046","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 Goodwins Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"541","cs_address_1":"13 Goodwins Court","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LL","ticket_client_site":"541","ticket_title":"silver plaque stating \u00e2\u20ac\u0153managed by CBRE\u00e2\u20ac\u009d be removed from the communal area.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 16:04","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 16:04 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 14:19 (travis)<\/b>Removed signage and made good wall.<\/p>

10\/02\/2026 16:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (travis)Removed signage and made good wall.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/02\/2026.Removed old CBRE signage in common parts and made good wall","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61966","ticket_flag":"0","ticket_reference":"HDT63051","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"H&S Issue - Step - For first thing on Wednesday morning 11th February ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/02\/26 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

10\/02\/2026 14:47 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 15:06 (jane)<\/b>Advised client we will be attending Wednesday morning 11th February <\/p>

11\/02\/2026 12:09 (gavin)<\/b>Carpet and noses had lifted on 3 of the steps in the common area. Glued back down, all good.now.<\/p>

12\/02\/2026 10:15 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (jane)Advised client we will be attending Wednesday morning 11th February <\/p>

11\/02\/2026 (gavin)Carpet and noses had lifted on 3 of the steps in the common area. Glued back down, all good.now.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/02\/2026. Attended site to find carpet and nosing's had lifted on 3No: of the steps in the common area. Glued back down and re-instated. Left all okay.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61969","ticket_flag":"0","ticket_reference":"HDT63054","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2931","cs_address_1":"77 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_title":"Leak in women's bathroom.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"11\/02\/26 09:18","ticket_invoice_total":null,"ticket_notes_combined":"

11\/02\/2026 09:18 (System)<\/b>Ticket Created<\/p>

11\/02\/2026 12:16 (roy)<\/b>Big Big leak from toilet on 2nd floor.Faulty ball valve running into the pan all night but pan connector leaking or flush pipe.Leaking into 1st floor and burning smell behind toilet.Lights have tripped.Water heater turned off power which may need new but needs checking.Cleaned up water 1st and 2nd floors.Tenant in flat 2 said he could smell gas and told everyone to evacuate the building. I isolated the gas to flat 2.Spoke to Christina and then asked Michael to come and check the gas after Christina confirmed.NTR tomorrow to get lights up and running.2nd floor toilet need repairs<\/p>

12\/02\/2026 11:02 (roy)<\/b>Returned with Allan.Replace burnt out light fitting and reset powerAll ok2nd floor have ordered new Grohe ball valve.Toilet needs to be pulled out to find out why its leaking.Toilet shut down but other 3 Toilets are ok<\/p>

12\/02\/2026 14:01 (alan)<\/b>Check electrical in on rear staircase and toilets where leak was Replace downlighter in 1st floor wc damaged by leak Test and Leave all electrical working <\/p>

12\/02\/2026 14:11 (michaelk)<\/b>Attended site to a reported gas leak in building. The only gas to the building was to flats 1 and 2. The external gas meter key was collected and both flats were tighteness tested. There was no leak found on either gas run and the appliances were then tested and reinstated. 3hrs labour 155<\/p>

12\/02\/2026 14:14 (jane)<\/b>Returning on Monday 16th February to replace ball-valve to second floor toilet <\/p>

18\/02\/2026 15:26 (jane)<\/b>Returning on Thursday 19th February <\/p>

20\/02\/2026 07:36 (michaelk)<\/b>Attended site to remove the toilet in the gents and to complete all repairs required. The pan was removed to expose all connections, with new seals installed to the waste. The flush pipe was installed with standard polypipe waste and in my opinion, was too short. A new duravit flush pipe and seal were collected and installed. A new grohe cistern seal was also installed and the pan was reinstated. The grohe inlet valve was replaced and the toilet was thoroughly tested for operation and for leaks. On completion of the testing, the pan was sealed to the back board. 6hrs labour plus parts, total 417.91 ex vat<\/p>

24\/02\/2026 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/02\/2026 (roy)Big Big leak from toilet on 2nd floor.Faulty ball valve running into the pan all night but pan connector leaking or flush pipe.Leaking into 1st floor and burning smell behind toilet.Lights have tripped.Water heater turned off power which may need new but needs checking.Cleaned up water 1st and 2nd floors.Tenant in flat 2 said he could smell gas and told everyone to evacuate the building. I isolated the gas to flat 2.Spoke to Christina and then asked Michael to come and check the gas after Christina confirmed.NTR tomorrow to get lights up and running.2nd floor toilet need repairs<\/p>

12\/02\/2026 (roy)Returned with Allan.Replace burnt out light fitting and reset powerAll ok2nd floor have ordered new Grohe ball valve.Toilet needs to be pulled out to find out why its leaking.Toilet shut down but other 3 Toilets are ok<\/p>

12\/02\/2026 (alan)Check electrical in on rear staircase and toilets where leak was Replace downlighter in 1st floor wc damaged by leak Test and Leave all electrical working <\/p>

12\/02\/2026 (michaelk)Attended site to a reported gas leak in building. The only gas to the building was to flats 1 and 2. The external gas meter key was collected and both flats were tighteness tested. There was no leak found on either gas run and the appliances were then tested and reinstated. 3hrs labour 155<\/p>

12\/02\/2026 (jane)Returning on Monday 16th February to replace ball-valve to second floor toilet <\/p>

18\/02\/2026 (jane)Returning on Thursday 19th February <\/p>

20\/02\/2026 (michaelk)Attended site to remove the toilet in the gents and to complete all repairs required. The pan was removed to expose all connections, with new seals installed to the waste. The flush pipe was installed with standard polypipe waste and in my opinion, was too short. A new duravit flush pipe and seal were collected and installed. A new grohe cistern seal was also installed and the pan was reinstated. The grohe inlet valve was replaced and the toilet was thoroughly tested for operation and for leaks. On completion of the testing, the pan was sealed to the back board. 6hrs labour plus parts, total 417.91 ex vat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/02\/2026.Attended to leak from toilet on 2nd floor. Faulty ball valve running into the pan all night but pan connector leaking or flush pipe. Leaking into 1st floor and burning smell behind toilet. Lights have tripped. Water heater turned off power which may need new but needs checking. Cleaned up water 1st and 2nd floors. Tenant in flat 2 said he could smell gas and told everyone to evacuate the building. Attended site to a reported gas leak in building. The only gas to the building was to flats 1 and 2. The external gas meter key was collected and both flats were tightness tested. There was no leak found on either gas run and the appliances were then tested and reinstated.Check electrical in on rear staircase and toilets where leak was Replaced downlighter in 1st floor wc damaged by leak, tested and Left all electrical workingAttended site to remove the toilet in the gents and to complete all repairs required. The pan was removed to expose all connections, with new seals installed to the waste. The flush pipe was installed with standard polypipe waste and in my opinion, was too short. A new duravit flush pipe and seal were collected and installed. A new grohe cistern seal was also installed and the pan was reinstated. The grohe inlet valve was replaced and the toilet was thoroughly tested for operation and for leaks. On completion of the testing, the pan was sealed to the back board","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61976","ticket_flag":"0","ticket_reference":"HDT63061","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"Various Issues","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/02\/26 15:01","ticket_invoice_total":null,"ticket_notes_combined":"

11\/02\/2026 15:01 (System)<\/b>Ticket Created<\/p>

11\/02\/2026 15:02 (carly)<\/b>Access requested Thursday 12th February 12-1pm.<\/p>

12\/02\/2026 09:51 (jane)<\/b>Confirmed for Thursday 12th February 12-1pm.Tenant will be on site <\/p>

12\/02\/2026 14:34 (gavin)<\/b>Taps need replacing for bath. They are fixed to tiled wall so will need to remove tiles.Heating not coming on. Possible that thermostat has lost connection to boiler which is behind a locked door in common parts. No access, need boiler engineer.Mould due to cold external wall. Tenant cleaning mould but wall needs insulating to keep condensation at bay.Filter on tap leaking. Tightened all okBath plug adjusted so that it sits flush and now works properly.Tumble dryer working but not drying clothes. Need appliance engineer to look at.<\/p>

13\/02\/2026 10:35 (carly)<\/b>Access requested for Mike K Monday 16th February.<\/p>

13\/02\/2026 14:17 (jane)<\/b>Requested access for Repair Aid to attend on Tuesday 17th February between 10am and 2pm <\/p>

16\/02\/2026 14:42 (carly)<\/b>Follow up email sent requesting access for repair aid.<\/p>

17\/02\/2026 10:47 (carly)<\/b>Still no response from client, requested new date from Repair aid.<\/p>

17\/02\/2026 11:04 (carly)<\/b>Access now requested for next week.Awaiting client response.<\/p>

18\/02\/2026 12:50 (michaelk)<\/b>Attended site to investigate heating issue. Found the wireless controls un-paired due to batteries. New batteries were installed and the controls were re-paired leaving in full working order. 2hrs labour plus parts, total 110.99 ex vat.<\/p>

20\/02\/2026 14:23 (carly)<\/b>Follow up email sent requesting access for appliance engineer to attend next week, they can attend any day apart from Tuesday.<\/p>

23\/02\/2026 15:50 (carly)<\/b>Follow up email sent requesting access.<\/p>

24\/02\/2026 09:09 (carly)<\/b>Client has requested Thursday or Friday this week, awaiting response from Repair Aid.<\/p>

24\/02\/2026 14:33 (jane)<\/b>Repair Aid can attend on Friday 27th February, between 10am and 2pm<\/p>

24\/02\/2026 16:23 (jane)<\/b>With keys, but knock first Friday 27th February between 10am and 2pm <\/p>

27\/02\/2026 13:58 (gavin)<\/b>Wash dryer to be replaced as old machine.<\/p>

04\/03\/2026 14:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/02\/2026 (carly)Access requested Thursday 12th February 12-1pm.<\/p>

12\/02\/2026 (jane)Confirmed for Thursday 12th February 12-1pm.Tenant will be on site <\/p>

12\/02\/2026 (gavin)Taps need replacing for bath. They are fixed to tiled wall so will need to remove tiles.Heating not coming on. Possible that thermostat has lost connection to boiler which is behind a locked door in common parts. No access, need boiler engineer.Mould due to cold external wall. Tenant cleaning mould but wall needs insulating to keep condensation at bay.Filter on tap leaking. Tightened all okBath plug adjusted so that it sits flush and now works properly.Tumble dryer working but not drying clothes. Need appliance engineer to look at.<\/p>

13\/02\/2026 (carly)Access requested for Mike K Monday 16th February.<\/p>

13\/02\/2026 (jane)Requested access for Repair Aid to attend on Tuesday 17th February between 10am and 2pm <\/p>

16\/02\/2026 (carly)Follow up email sent requesting access for repair aid.<\/p>

17\/02\/2026 (carly)Still no response from client, requested new date from Repair aid.<\/p>

17\/02\/2026 (carly)Access now requested for next week.Awaiting client response.<\/p>

18\/02\/2026 (michaelk)Attended site to investigate heating issue. Found the wireless controls un-paired due to batteries. New batteries were installed and the controls were re-paired leaving in full working order. 2hrs labour plus parts, total 110.99 ex vat.<\/p>

20\/02\/2026 (carly)Follow up email sent requesting access for appliance engineer to attend next week, they can attend any day apart from Tuesday.<\/p>

23\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

24\/02\/2026 (carly)Client has requested Thursday or Friday this week, awaiting response from Repair Aid.<\/p>

24\/02\/2026 (jane)Repair Aid can attend on Friday 27th February, between 10am and 2pm<\/p>

24\/02\/2026 (jane)With keys, but knock first Friday 27th February between 10am and 2pm <\/p>

27\/02\/2026 (gavin)Wash dryer to be replaced as old machine.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Repaired leaking tap Bath plug adjusted so that it sits flush and now works properly. Tumble dryer working but not drying clothes. Need appliance engineer to look at.Appliance engineer attend and found washer\/dryer needs replacing, submitted cost for replacement Attended site to investigate heating issue. Found the wireless controls un-paired due to batteries. New batteries were installed and the controls were re-paired leaving in full working orderMould due to cold external wall. Tenant cleaning mould ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)<\/br>Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61977","ticket_flag":"0","ticket_reference":"HDT63062","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2211","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"MDR\/MDR\/17443 - Replacement Kitchen sink and tap","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"11\/02\/26 16:00","ticket_invoice_total":null,"ticket_notes_combined":"

17\/02\/2026 10:37 (carly)<\/b>Vacant property.<\/p>

17\/02\/2026 14:19 (jane)<\/b>Confirmed for Wednesday 18th February, vacant property, collect keys from the office <\/p>

18\/02\/2026 15:25 (jane)<\/b>Re-booking for next week as the flooring works are taking place this week and unable to walk on <\/p>

03\/03\/2026 14:46 (jane)<\/b>Attending early Wednesday morning 4th March to replace sink <\/p>

05\/03\/2026 06:34 (michaelk)<\/b>All quoted works have been completed. 647.94 ex vat.<\/p>

05\/03\/2026 11:14 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/02\/2026 (carly)Vacant property.<\/p>

17\/02\/2026 (jane)Confirmed for Wednesday 18th February, vacant property, collect keys from the office <\/p>

18\/02\/2026 (jane)Re-booking for next week as the flooring works are taking place this week and unable to walk on <\/p>

03\/03\/2026 (jane)Attending early Wednesday morning 4th March to replace sink <\/p>

05\/03\/2026 (michaelk)All quoted works have been completed. 647.94 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed the following works on 04\/03\/2026. Attended site to complete Replacement Kitchen sink and tap as per quotation","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61979","ticket_flag":"0","ticket_reference":"HDT63064","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"123","cs_address_1":"Flat 6","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/02\/26 16:30","ticket_invoice_total":null,"ticket_notes_combined":"

11\/02\/2026 16:30 (System)<\/b>Ticket Created<\/p>

11\/02\/2026 16:31 (carly)<\/b>Vacant property.<\/p>

13\/02\/2026 13:01 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/02\/2026 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/02\/2026 (carly)Vacant property.<\/p>

13\/02\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/02\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61980","ticket_flag":"0","ticket_reference":"HDT63065","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor Flat 21A Newport Court","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"3031","cs_address_1":"3rd Floor Flat","cs_address_2":"21A Newport Court","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3031","ticket_title":"Flat 2, 3rd floor, 21a Newport Court - Washing machine not working - keys for access ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/02\/26 10:13","ticket_invoice_total":null,"ticket_notes_combined":"

12\/02\/2026 10:13 (System)<\/b>Ticket Created<\/p>

12\/02\/2026 10:14 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

13\/02\/2026 10:19 (carly)<\/b>Repair Aid have requested Monday 16th February 10-2pm<\/p>

13\/02\/2026 10:56 (carly)<\/b>Access confirmed. Please use keys.<\/p>

16\/02\/2026 13:19 (travis)<\/b>Keys collected and access given to repair aid to repair washing machine.Keys returned.<\/p>

17\/02\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/02\/2026 (jane)Waiting on a date from Repair Aid <\/p>

13\/02\/2026 (carly)Repair Aid have requested Monday 16th February 10-2pm<\/p>

13\/02\/2026 (carly)Access confirmed. Please use keys.<\/p>

16\/02\/2026 (travis)Keys collected and access given to repair aid to repair washing machine.Keys returned.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Appliance engineer attended and found wash heater had failed, replaced with new, commissioned and left in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61981","ticket_flag":"0","ticket_reference":"HDT63066","ticket_client":"2176","client_name":"OCS","ticket_address_1":"Flat 1, Fouberts Mansions 29\/31 Foubert's Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 7QG","cs_id":"3252","cs_address_1":"Flat 1, Fouberts Mansions ","cs_address_2":"29\/31 Foubert's Place ","cs_town":"London ","cs_postcode":"W1F 7QG","ticket_client_site":"3252","ticket_title":"To carry out EICR inspection ","ticket_contact":"3683","contact_first_name":"Iva","contact_last_name":"Sabeva ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/02\/26 11:18","ticket_invoice_total":null,"ticket_notes_combined":"

12\/02\/2026 11:18 (System)<\/b>Ticket Created<\/p>

12\/02\/2026 11:21 (jane)<\/b>Requested access for Monday 16th February at 9am <\/p>

12\/02\/2026 13:19 (jane)<\/b>Confirmed for Monday 16th February at 9am- electrician can use the management keys for access in case the tenant is not there key collection from Security Office at Kingly Court. <\/p>

23\/02\/2026 07:31 (alan)<\/b>EICR<\/p>

24\/02\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/02\/2026 (jane)Requested access for Monday 16th February at 9am <\/p>

12\/02\/2026 (jane)Confirmed for Monday 16th February at 9am- electrician can use the management keys for access in case the tenant is not there key collection from Security Office at Kingly Court. <\/p>

23\/02\/2026 (alan)EICR<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.EICR inspection completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61989","ticket_flag":"0","ticket_reference":"HDT63074","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Leak","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/02\/26 10:16","ticket_invoice_total":null,"ticket_notes_combined":"

13\/02\/2026 10:16 (System)<\/b>Ticket Created<\/p>

16\/02\/2026 10:58 (michaelk)<\/b>Attended site to investigate reported leak. The leak is being caused by the air conditioning, condense drain. I have highlighted the issue with the onsite managers and explained the problem.2hrs labour 105<\/p>

17\/02\/2026 07:27 (jane)<\/b>(Ticket Closed)<\/p>

17\/02\/2026 07:27 (System)<\/b>Ticket report emailed to donalina.gargrupe-bikar@ocs.com (39 William IV Street , London, WC2N 4DD). <\/p>","ticket_full_notes_text":"

16\/02\/2026 (michaelk)Attended site to investigate reported leak. The leak is being caused by the air conditioning, condense drain. I have highlighted the issue with the onsite managers and explained the problem.2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2026.Attended site to investigate reported leak. The leak is being caused by the air conditioning, condense drain. We have highlighted the issue with the onsite managers and explained the problem.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61991","ticket_flag":"0","ticket_reference":"HDT63076","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"152","cs_address_1":"Flat 6","cs_address_2":"3 Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QN","ticket_client_site":"152","ticket_title":"Door repair","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"13\/02\/26 11:07","ticket_invoice_total":null,"ticket_notes_combined":"

13\/02\/2026 11:07 (System)<\/b>Ticket Created<\/p>

13\/02\/2026 11:09 (carly)<\/b>Access requested Monday 16th February between 1-2pm.<\/p>

16\/02\/2026 12:03 (carly)<\/b>Follow up email sent requesting access.<\/p>

17\/02\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/02\/2026 (carly)Access requested Monday 16th February between 1-2pm.<\/p>

16\/02\/2026 (carly)Follow up email sent requesting access.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Works cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"61999","ticket_flag":"0","ticket_reference":"HDT63084","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"325","cs_address_1":"Flat 2.2","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"325","ticket_title":"Living room lights tripping","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"13\/02\/26 15:50","ticket_invoice_total":null,"ticket_notes_combined":"

13\/02\/2026 15:50 (System)<\/b>Ticket Created<\/p>

13\/02\/2026 15:52 (jane)<\/b>Engineer meeting now with Andreas <\/p>

13\/02\/2026 16:38 (roy)<\/b>Met someone outside and he gave me access into flat.He took me into 2.2 and I said this is the wrong flat and he said 2.2 was correct.No lights tripping just one light was wrong colour.He read email again to check and he assured me flat was correct.All ok<\/p>

13\/02\/2026 16:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/02\/2026 (jane)Engineer meeting now with Andreas <\/p>

13\/02\/2026 (roy)Met someone outside and he gave me access into flat.He took me into 2.2 and I said this is the wrong flat and he said 2.2 was correct.No lights tripping just one light was wrong colour.He read email again to check and he assured me flat was correct.All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/02\/2026.No lights tripping just one light was wrong colour, swapped lights around ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62002","ticket_flag":"0","ticket_reference":"HDT63087","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"No heating.","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/02\/26 10:45","ticket_invoice_total":null,"ticket_notes_combined":"

16\/02\/2026 10:45 (System)<\/b>Ticket Created<\/p>

16\/02\/2026 10:46 (carly)<\/b>Please use keys for access.<\/p>

18\/02\/2026 12:32 (michaelk)<\/b>Attended site to investigate reported heating and washing machine issues. Checked the heating system and could find no issues with the boiler or heating. The washing machine was filled and drained on numerous occasions. We tightened all waste connections and installed a clip to the washing machine hose. No leaks were left beneath the sink. 3hrs labour 155<\/p>

18\/02\/2026 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/02\/2026 (carly)Please use keys for access.<\/p>

18\/02\/2026 (michaelk)Attended site to investigate reported heating and washing machine issues. Checked the heating system and could find no issues with the boiler or heating. The washing machine was filled and drained on numerous occasions. We tightened all waste connections and installed a clip to the washing machine hose. No leaks were left beneath the sink. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Attended site to investigate reported heating and washing machine issues. Checked the heating system and could find no issues with the boiler or heating. The washing machine was filled and drained on numerous occasions. We tightened all waste connections and installed a clip to the washing machine hose. No leaks were left beneath the sink","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62006","ticket_flag":"0","ticket_reference":"HDT63091","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"South Service Yard ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DZ","cs_id":"29","cs_address_1":"South Service Yard","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DZ","ticket_client_site":"29","ticket_title":"Jet washer hose replacement ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/02\/26 09:45","ticket_invoice_total":null,"ticket_notes_combined":"

17\/02\/2026 09:45 (System)<\/b>Ticket Created<\/p>

17\/02\/2026 09:48 (jane)<\/b>Instructed Clean Machine <\/p>

26\/02\/2026 15:25 (jane)<\/b>(Ticket Closed)<\/p>

26\/02\/2026 15:38 (jane)<\/b>(Ticket Re-Opened)<\/p>

26\/02\/2026 15:43 (jane)<\/b>To fit replacement jet washer hose early AM <\/p>

02\/03\/2026 09:41 (travis)<\/b>Replaced high pressure hose line to commercial jet\/steam washer.<\/p>

03\/03\/2026 13:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/02\/2026 (jane)Instructed Clean Machine <\/p>

26\/02\/2026 (jane)To fit replacement jet washer hose early AM <\/p>

02\/03\/2026 (travis)Replaced high pressure hose line to commercial jet\/steam washer.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/03\/2026.Supplied and installed new special order high pressure hose line to commercial jet\/steam washer and commissioned ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62007","ticket_flag":"0","ticket_reference":"HDT63092","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 14 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2860","cs_address_1":"Flat 3","cs_address_2":"14 Lisle Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2860","ticket_title":"Error code on boiler","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/02\/26 10:22","ticket_invoice_total":null,"ticket_notes_combined":"

17\/02\/2026 10:22 (System)<\/b>Ticket Created<\/p>

18\/02\/2026 12:47 (michaelk)<\/b>Attended site to investigate reported f75 fault. The pump\/flow was tested and the f75 sensor was removed and cleaned. The wiring was also cleaned and the boiler was left in full working order. Note; i have left my number with the tenant whonis going to monitor the fault and report back to me. A new f75 sensor may be fitted. 2hrs labour 105<\/p>

18\/02\/2026 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/02\/2026 (michaelk)Attended site to investigate reported f75 fault. The pump\/flow was tested and the f75 sensor was removed and cleaned. The wiring was also cleaned and the boiler was left in full working order. Note; i have left my number with the tenant whonis going to monitor the fault and report back to me. A new f75 sensor may be fitted. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/02\/2026.Attended site to investigate reported f75 fault. The pump\/flow was tested and the f75 sensor was removed and cleaned. The wiring was also cleaned and the boiler was left in full working order. Note; i have left my number with the tenant who is going to monitor the fault and report back to me. A new f75 sensor may be fitted","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62008","ticket_flag":"0","ticket_reference":"HDT63093","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"689","cs_address_1":"2nd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_title":"HEATING NOT WORKING Flat 1, 2nd floor flat, 4 Gerrard street. ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/02\/26 10:27","ticket_invoice_total":null,"ticket_notes_combined":"

17\/02\/2026 10:27 (System)<\/b>Ticket Created<\/p>

17\/02\/2026 10:28 (carly)<\/b>Please use keys for access.<\/p>

18\/02\/2026 12:45 (michaelk)<\/b>Attended site to investigate boiler fault. The prv was observed letting-by, so the boiler was drained and a new prv was fitted. The boiler and system was put into a vent cycle and left in full working order. The controls were set and the night set back temperature was adjusted to 15c. 3hrs labour 155<\/p>

18\/02\/2026 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/02\/2026 (carly)Please use keys for access.<\/p>

18\/02\/2026 (michaelk)Attended site to investigate boiler fault. The prv was observed letting-by, so the boiler was drained and a new prv was fitted. The boiler and system was put into a vent cycle and left in full working order. The controls were set and the night set back temperature was adjusted to 15c. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/02\/2026.Attended site to investigate boiler fault. The prv was observed letting-by, so the boiler was drained and a new prv was fitted. The boiler and system was put into a vent cycle and left in full working order. The controls were set and the night set back temperature was adjusted to 15c.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62010","ticket_flag":"0","ticket_reference":"HDT63095","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"To carry out monthly meter reads - February 2026","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/02\/26 14:13","ticket_invoice_total":null,"ticket_notes_combined":"

17\/02\/2026 14:13 (System)<\/b>Ticket Created<\/p>

25\/02\/2026 05:26 (alan)<\/b>Mouthly meter readings <\/p>

25\/02\/2026 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/02\/2026 (alan)Mouthly meter readings <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/02\/2026.Monthly meter reads completed for February 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62012","ticket_flag":"0","ticket_reference":"HDT63097","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Newport Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"2409","cs_address_1":"21a Newport Court","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JS","ticket_client_site":"2409","ticket_title":"Locksmith required - lock not functioning","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/02\/26 09:50","ticket_invoice_total":null,"ticket_notes_combined":"

18\/02\/2026 09:50 (System)<\/b>Ticket Created<\/p>

18\/02\/2026 10:44 (gavin)<\/b>Spindle had fallen out between lock and handle. All ok nowRecommend door needs an overhaul. Larch not keeping door to frame.Door needs to be removed and planed at bottom to stop it sticking.Hinge screws need reseating. <\/p>

18\/02\/2026 14:27 (gavin)<\/b>Reseat hinges.Adjusted lockDoor closes and opens fine.now with no rubbing.<\/p>

18\/02\/2026 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/02\/2026 (gavin)Spindle had fallen out between lock and handle. All ok nowRecommend door needs an overhaul. Larch not keeping door to frame.Door needs to be removed and planed at bottom to stop it sticking.Hinge screws need reseating. <\/p>

18\/02\/2026 (gavin)Reseat hinges.Adjusted lockDoor closes and opens fine.now with no rubbing.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/02\/2026.Spindle had fallen out between lock and handle, repaired Recommend door needs an overhaul. Latch not keeping door to frame. Door needs to be removed and planed at bottom to stop it sticking. Hinge screws need reseating.Returned to site and reseat hinges. Adjusted lock Door closes and opens fine now with no rubbing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62019","ticket_flag":"0","ticket_reference":"HDT63104","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"57","cs_address_1":"Flat 3","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"57","ticket_title":"Leak into the apartment ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/02\/26 14:54","ticket_invoice_total":null,"ticket_notes_combined":"

18\/02\/2026 14:54 (System)<\/b>Ticket Created<\/p>

18\/02\/2026 14:56 (jane)<\/b>Client needs notice - requested access for 9am on Thursday morning 19th February <\/p>

19\/02\/2026 15:06 (jane)<\/b>No access - requested for Friday 20th February <\/p>

20\/02\/2026 09:56 (carly)<\/b>Follow up email sent requesting access today.<\/p>

20\/02\/2026 12:07 (carly)<\/b>Spoke with client, they will come back to us with a date next.<\/p>

24\/02\/2026 12:41 (carly)<\/b>Follow up email sent requesting access.<\/p>

03\/03\/2026 12:45 (carly)<\/b>Follow up email sent.<\/p>

09\/03\/2026 10:01 (carly)<\/b>Access requested today Monday 9th March.<\/p>

09\/03\/2026 10:39 (carly)<\/b>Keys for access.<\/p>

09\/03\/2026 15:17 (gavin)<\/b>Cant see any staining or leaks anywhere in common partsReturned twice to take more pictures which I have uploaded.<\/p>

10\/03\/2026 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/02\/2026 (jane)Client needs notice - requested access for 9am on Thursday morning 19th February <\/p>

19\/02\/2026 (jane)No access - requested for Friday 20th February <\/p>

20\/02\/2026 (carly)Follow up email sent requesting access today.<\/p>

20\/02\/2026 (carly)Spoke with client, they will come back to us with a date next.<\/p>

24\/02\/2026 (carly)Follow up email sent requesting access.<\/p>

03\/03\/2026 (carly)Follow up email sent.<\/p>

09\/03\/2026 (carly)Access requested today Monday 9th March.<\/p>

09\/03\/2026 (carly)Keys for access.<\/p>

09\/03\/2026 (gavin)Cant see any staining or leaks anywhere in common partsReturned twice to take more pictures which I have uploaded.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/03\/2026.On thorough inspection could not see any staining or leaks anywhere in common parts Returned twice to take more pictures, as to report attached ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62022","ticket_flag":"0","ticket_reference":"HDT63107","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To install a 240 double socket in the BT room basement Mercer Walk","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/02\/26 16:28","ticket_invoice_total":null,"ticket_notes_combined":"

18\/02\/2026 16:28 (System)<\/b>Ticket Created<\/p>

18\/02\/2026 16:28 (jane)<\/b>On a 5 day <\/p>

24\/02\/2026 08:03 (alan)<\/b>Run new SWA supply from distribution board in basement LV to new clean supply socket in BT room for data usage Test and leave socket working<\/p>

24\/02\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/02\/2026 (jane)On a 5 day <\/p>

24\/02\/2026 (alan)Run new SWA supply from distribution board in basement LV to new clean supply socket in BT room for data usage Test and leave socket working<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/02\/2026.Run new SWA supply from distribution board in basement LV to new clean supply socket in BT room for data usage Tested and left socket working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62023","ticket_flag":"0","ticket_reference":"HDT63108","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 9 Sackville Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1S 3DN","cs_id":"3225","cs_address_1":"Flat A","cs_address_2":"9 Sackville Street","cs_town":"London","cs_postcode":"W1S 3DN","ticket_client_site":"3225","ticket_title":"MDR\/JH\/17442 - Further replacement parts required to Am. Fridge Freezer ","ticket_contact":"3469","contact_first_name":"Angela ","contact_last_name":"Moscrop","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"19\/02\/26 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

19\/02\/2026 09:51 (jane)<\/b>Instructed Repair Aid to order the new parts for the fridge freezer <\/p>

27\/02\/2026 13:20 (jane)<\/b>Requested access for Wednesday 4th March between 10am and 2pm <\/p>

01\/03\/2026 12:45 (jane)<\/b>Chased again <\/p>

03\/03\/2026 09:41 (jane)<\/b>Waiting on Repair Aid to advise Monday the 9th March <\/p>

03\/03\/2026 14:18 (jane)<\/b>Confirmed for Monday 9th March between 10am and 2pm Tenant will be home for access <\/p>

09\/03\/2026 14:54 (carly)<\/b>Now confirmed keys for access.<\/p>

09\/03\/2026 17:33 (roy)<\/b>With Repair Aid<\/p>

23\/03\/2026 07:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/02\/2026 (jane)Instructed Repair Aid to order the new parts for the fridge freezer <\/p>

27\/02\/2026 (jane)Requested access for Wednesday 4th March between 10am and 2pm <\/p>

01\/03\/2026 (jane)Chased again <\/p>

03\/03\/2026 (jane)Waiting on Repair Aid to advise Monday the 9th March <\/p>

03\/03\/2026 (jane)Confirmed for Monday 9th March between 10am and 2pm Tenant will be home for access <\/p>

09\/03\/2026 (carly)Now confirmed keys for access.<\/p>

09\/03\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 21\/03\/2026.MDR\/JH\/17442 - Further replacement parts required to Am. Fridge Freezer, but still fault on fridge freezer, requested quote from Repair Aid for a complete new fridge freezer","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62024","ticket_flag":"0","ticket_reference":"HDT63109","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1373","cs_address_1":"Flat 8 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1373","ticket_title":"Leaking toilet to master bathroom ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/02\/26 09:47","ticket_invoice_total":null,"ticket_notes_combined":"

19\/02\/2026 09:47 (System)<\/b>Ticket Created<\/p>

19\/02\/2026 09:48 (jane)<\/b>Requested access for today between 11am and 12noon <\/p>

19\/02\/2026 10:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/02\/2026 (jane)Requested access for today between 11am and 12noon <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/02\/2026.Metcor dealt with the issue ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62026","ticket_flag":"0","ticket_reference":"HDT63111","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"127 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2600","cs_address_1":"127 Long Acre","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AA","ticket_client_site":"2600","ticket_title":"To replaced damaged socket outlet in lift motor room ","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/02\/26 10:53","ticket_invoice_total":null,"ticket_notes_combined":"

19\/02\/2026 10:53 (System)<\/b>Ticket Created<\/p>

19\/02\/2026 10:54 (jane)<\/b>Attending today <\/p>

19\/02\/2026 14:39 (alan)<\/b>Replace broken double socket in lift motor room <\/p>

19\/02\/2026 15:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/02\/2026 (jane)Attending today <\/p>

19\/02\/2026 (alan)Replace broken double socket in lift motor room <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/02\/2026.Replaced broken double socket in lift motor room leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62027","ticket_flag":"0","ticket_reference":"HDT63112","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 52 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6LP","cs_id":"277","cs_address_1":"Flat 2.1","cs_address_2":"52 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 6LP","ticket_client_site":"277","ticket_title":"Living room lights not working ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/02\/26 14:02","ticket_invoice_total":null,"ticket_notes_combined":"

19\/02\/2026 14:02 (System)<\/b>Ticket Created<\/p>

19\/02\/2026 14:03 (jane)<\/b>Attending this afternoon <\/p>

19\/02\/2026 14:32 (alan)<\/b>Called out to investigate lights in main room not working Fault found to be dimmer module for lights, replace dimmer module test and leave working <\/p>

19\/02\/2026 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/02\/2026 (jane)Attending this afternoon <\/p>

19\/02\/2026 (alan)Called out to investigate lights in main room not working Fault found to be dimmer module for lights, replace dimmer module test and leave working <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/02\/2026.Called out to investigate lights in main room not working Fault found to be dimmer module for lights, replaces dimmer module tested and left working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62029","ticket_flag":"0","ticket_reference":"HDT63114","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2211","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"MDR\/JH\/17452 - Replacement shower pump","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"19\/02\/26 15:28","ticket_invoice_total":null,"ticket_notes_combined":"

19\/02\/2026 15:31 (jane)<\/b>Shower pump on order <\/p>

25\/02\/2026 18:33 (michaelk)<\/b>Completed quoted work replacing the leaking shower pump. Installed new isolation valves and left in full working order. 354.67 ex vat<\/p>

26\/02\/2026 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/02\/2026 (jane)Shower pump on order <\/p>

25\/02\/2026 (michaelk)Completed quoted work replacing the leaking shower pump. Installed new isolation valves and left in full working order. 354.67 ex vat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/02\/2026.MDR\/JH\/17452 - Replacement shower pump as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62034","ticket_flag":"0","ticket_reference":"HDT63119","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1973","cs_address_1":"Flat 1","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1973","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 12:55","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:05 (carly)<\/b>Access requested Monday 2nd March 9am.<\/p>

26\/02\/2026 10:17 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:21 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Monday 2nd March 9am.<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62035","ticket_flag":"0","ticket_reference":"HDT63120","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2191","cs_address_1":"Flat 2","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2191","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 13:05","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:07 (carly)<\/b>Access requested Monday 2nd March 11am.<\/p>

26\/02\/2026 10:18 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:21 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Monday 2nd March 11am.<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62036","ticket_flag":"0","ticket_reference":"HDT63121","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2194","cs_address_1":"Flat 6","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2194","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 13:08","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:10 (carly)<\/b>Access requested Monday 2nd March 1pm.<\/p>

26\/02\/2026 10:18 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:21 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Monday 2nd March 1pm.<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62037","ticket_flag":"0","ticket_reference":"HDT63122","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2195","cs_address_1":"Flat 7","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2195","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 13:17","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:19 (carly)<\/b>Access requested Tuesday 3rd March 9am<\/p>

26\/02\/2026 10:16 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:19 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Tuesday 3rd March 9am<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62038","ticket_flag":"0","ticket_reference":"HDT63123","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1696","cs_address_1":"Flat 8","cs_address_2":"15 Slingsby Place","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"1696","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:21 (carly)<\/b>Access requested Tuesday 3rd March 11am.<\/p>

26\/02\/2026 10:17 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:20 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Tuesday 3rd March 11am.<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62039","ticket_flag":"0","ticket_reference":"HDT63124","ticket_client":"2191","client_name":"Buckler Environmental Services Ltd ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2196","cs_address_1":"Flat 9","cs_address_2":"15 Slingsby Place","cs_town":"London","cs_postcode":"WC2E 9AB","ticket_client_site":"2196","ticket_title":"MDR\/JH\/17444 - Gas safety inspection and boiler service ","ticket_contact":"3688","contact_first_name":"Ian ","contact_last_name":"Austen","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"20\/02\/26 13:22","ticket_invoice_total":null,"ticket_notes_combined":"

20\/02\/2026 13:24 (carly)<\/b>Access requested Tuesday 3rd March 1pm.<\/p>

26\/02\/2026 10:17 (jane)<\/b>To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 11:20 (jane)<\/b>Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>

05\/03\/2026 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/02\/2026 (carly)Access requested Tuesday 3rd March 1pm.<\/p>

26\/02\/2026 (jane)To commence from Tuesday morning 3rd March, report to Ian Austen from Buckler Environmental Services (0)7720 254160Steel protective boots and high viz at all times.<\/p>

26\/02\/2026 (jane)Confirmed from 8am on Tuesday morning 3rd March Report to Shaun from Buckler Environmental 07810 346805Steel protective boots and high viz to be worn <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62041","ticket_flag":"0","ticket_reference":"HDT63126","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 21 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"2352","cs_address_1":"Flat 2","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"2352","ticket_title":"Damp patch on wall due to leak.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/02\/26 10:12","ticket_invoice_total":null,"ticket_notes_combined":"

23\/02\/2026 10:12 (System)<\/b>Ticket Created<\/p>

23\/02\/2026 10:17 (carly)<\/b>Awaiting access confirmation.<\/p>

23\/02\/2026 11:18 (carly)<\/b>Please use keys for access.<\/p>

23\/02\/2026 14:29 (gavin)<\/b>Leak caused by blocked guttering to roof.Cleared guttering all ok nowPointing needs repairing externally approx 3mBefore decoaration would need dehumidifier inside for few days to dry internal walls.<\/p>

24\/02\/2026 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/02\/2026 (carly)Awaiting access confirmation.<\/p>

23\/02\/2026 (carly)Please use keys for access.<\/p>

23\/02\/2026 (gavin)Leak caused by blocked guttering to roof.Cleared guttering all ok nowPointing needs repairing externally approx 3mBefore decoaration would need dehumidifier inside for few days to dry internal walls.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/02\/2026.Leak caused by blocked guttering to roof, cleared gutters and left flowing freely, wall will need time to dry out as very wet ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62049","ticket_flag":"0","ticket_reference":"HDT63134","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"929","cs_address_1":"Flat 3 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_title":"Lights in living room\/kitchen not working.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"24\/02\/26 11:01","ticket_invoice_total":null,"ticket_notes_combined":"

24\/02\/2026 11:01 (System)<\/b>Ticket Created<\/p>

24\/02\/2026 11:02 (carly)<\/b>Tenant home for access.<\/p>

25\/02\/2026 05:32 (alan)<\/b>Called our to investigate lights in main room not working Found MCB to be tripped reset MCB tested and found transformer to one of the light fittings to be faulty and dimmer switch panel to be broken Installed a temporary switch panel and ordered replacement parts for light fittings and dimmer switch panel It was also noticed whilst on site that two blanks from the distribution board were missing, leaving exposed conductive parts replaced blanks to distribution board whilst on site (see photos )<\/p>

03\/03\/2026 13:00 (carly)<\/b>Client has requested Thursday 5th March as tenant will be home.<\/p>

05\/03\/2026 10:14 (jane)<\/b>Requested access for Repair Aid for Monday, 09\/03, between 12pm and 6pm. <\/p>

05\/03\/2026 10:45 (jane)<\/b>Requested if electrician can attend after midday today <\/p>

06\/03\/2026 11:24 (carly)<\/b>Follow up email sent requesting access for Repair Aid to attend on Monday 9th March.<\/p>

09\/03\/2026 07:01 (alan)<\/b>Return to site 1 replace faulty transformer to light in main room 2 replace fault dimmer switches in main room 3 investigate lights in bedroom flickering, this is due to the halogen lamps for these fittings are no longer available and retrofit LED lamps have been installed which are not completely compatible with the low voltage transformers and dimmer switchQuote to follow<\/p>

20\/03\/2026 13:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/02\/2026 (carly)Tenant home for access.<\/p>

25\/02\/2026 (alan)Called our to investigate lights in main room not working Found MCB to be tripped reset MCB tested and found transformer to one of the light fittings to be faulty and dimmer switch panel to be broken Installed a temporary switch panel and ordered replacement parts for light fittings and dimmer switch panel It was also noticed whilst on site that two blanks from the distribution board were missing, leaving exposed conductive parts replaced blanks to distribution board whilst on site (see photos )<\/p>

03\/03\/2026 (carly)Client has requested Thursday 5th March as tenant will be home.<\/p>

05\/03\/2026 (jane)Requested access for Repair Aid for Monday, 09\/03, between 12pm and 6pm. <\/p>

05\/03\/2026 (jane)Requested if electrician can attend after midday today <\/p>

06\/03\/2026 (carly)Follow up email sent requesting access for Repair Aid to attend on Monday 9th March.<\/p>

09\/03\/2026 (alan)Return to site 1 replace faulty transformer to light in main room 2 replace fault dimmer switches in main room 3 investigate lights in bedroom flickering, this is due to the halogen lamps for these fittings are no longer available and retrofit LED lamps have been installed which are not completely compatible with the low voltage transformers and dimmer switchQuote to follow<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Called out to investigate lights in main room not working Found MCB to be tripped reset MCB tested and found transformer to one of the light fittings to be faulty and dimmer switch panel to be broken Installed a temporary switch panel and ordered replacement parts for light fittings and dimmer switch panel It was also noticed whilst on site that two blanks from the distribution board were missing, leaving exposed conductive parts replaced blanks to distribution board whilst on siteReturn to site 1 replace faulty transformer to light in main room 2 replace fault dimmer switches in main room 3 investigate lights in bedroom flickering, this is due to the halogen lamps for these fittings are no longer available and retrofit LED lamps have been installed which are not completely compatible with the low voltage transformers and dimmer switch Quote to followOn inspection of the washer-dryer found beyond repair, quotation to follow for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62050","ticket_flag":"0","ticket_reference":"HDT63135","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"Broken lock and door needs repairing and making good.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/02\/26 11:37","ticket_invoice_total":null,"ticket_notes_combined":"

24\/02\/2026 11:37 (System)<\/b>Ticket Created<\/p>

24\/02\/2026 14:43 (travis)<\/b>Removed damaged night latch,replaced steel backplate, refitted latch and tested.<\/p>

24\/02\/2026 14:49 (jane)<\/b>Removed damaged night latch, replaced steel backplate, refitted latch and tested. - Email Sent<\/b><\/p>

24\/02\/2026 15:20 (jane)<\/b>Making good works being carried out on Weds <\/p>

26\/02\/2026 09:04 (jack)<\/b>Done 95<\/p>

26\/02\/2026 10:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/02\/2026 (travis)Removed damaged night latch,replaced steel backplate, refitted latch and tested.<\/p>

24\/02\/2026 (jane)Removed damaged night latch, replaced steel backplate, refitted latch and tested.<\/p>

24\/02\/2026 (jane)Making good works being carried out on Weds <\/p>

26\/02\/2026 (jack)Done 95<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/02\/2026.Removed damaged night latch, replaced steel backplate, refitted latch and tested.Repaired door, made good and redecorated ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62053","ticket_flag":"0","ticket_reference":"HDT63138","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44b Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"3015","cs_address_1":"44b Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"3015","ticket_title":"Loose hanging light","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/26 10:27","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 10:27 (System)<\/b>Ticket Created<\/p>

25\/02\/2026 13:17 (alan)<\/b>Refix light fitting in the common parts on ground floor <\/p>

25\/02\/2026 13:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/02\/2026 (alan)Refix light fitting in the common parts on ground floor <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/02\/2026.Refixed light fitting in the common parts on ground floor","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62060","ticket_flag":"0","ticket_reference":"HDT63145","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"321","cs_address_1":"Flat 3","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_title":"MDR\/JH\/17398 - Full redecoration ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"25\/02\/26 12:13","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 14:50 (jack)<\/b>Done <\/p>

23\/03\/2026 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (jack)Done <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026. Attended site and carried out redecoration works as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62063","ticket_flag":"0","ticket_reference":"HDT63148","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 5 127 Long Acre","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AA","cs_id":"2472","cs_address_1":"Flat 5","cs_address_2":"127 Long Acre","cs_town":"London ","cs_postcode":"WC2E 9AA","ticket_client_site":"2472","ticket_title":"Leak in en-suite of Flat 5 - access required in Flat 7 also ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/26 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 14:47 (System)<\/b>Ticket Created<\/p>

25\/02\/2026 15:02 (jane)<\/b>Requested access for Thursday afternoon 26th February <\/p>

26\/02\/2026 15:01 (roy)<\/b>Leaking toilet.Retightened nut under cistern connected to siphon.Replaced ball a fix valveToilet moving so Nick resilicone and refixed toiletAll ok<\/p>

27\/02\/2026 09:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/02\/2026 (jane)Requested access for Thursday afternoon 26th February <\/p>

26\/02\/2026 (roy)Leaking toilet.Retightened nut under cistern connected to siphon.Replaced ball a fix valveToilet moving so Nick resilicone and refixed toiletAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/02\/2026.Leaking toilet. Retightened nut under cistern connected to syphon and replaced ball a fix valve","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62066","ticket_flag":"0","ticket_reference":"HDT63151","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1484","cs_address_1":"3rd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_title":"Heating not working in room 1, flat 2, 3rd floor, 4 Gerrard street - Keys for access ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"26\/02\/26 09:12","ticket_invoice_total":null,"ticket_notes_combined":"

26\/02\/2026 09:12 (System)<\/b>Ticket Created<\/p>

26\/02\/2026 12:11 (roy)<\/b>Heating and hot water all okSomeone had put the heating temperature down on the boilerAll ok<\/p>

26\/02\/2026 13:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/02\/2026 (roy)Heating and hot water all okSomeone had put the heating temperature down on the boilerAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/02\/2026.Heating and hot water all ok Someone had put the heating temperature down on the boiler, increased and left working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62067","ticket_flag":"0","ticket_reference":"HDT63152","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.2 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"1195","cs_address_1":"Flat 2.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"1195","ticket_title":"Inter-tenancy checks - To be completed by 4th March - plus Gas and PAT testing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/02\/26 09:23","ticket_invoice_total":null,"ticket_notes_combined":"

26\/02\/2026 09:23 (System)<\/b>Ticket Created<\/p>

26\/02\/2026 09:27 (jane)<\/b>Attending Friday morning 27th Feb via keys <\/p>

26\/02\/2026 13:48 (travis)<\/b>Itc works\/list <\/p>

27\/02\/2026 15:35 (travis)<\/b>Various ITC Works.<\/p>

04\/03\/2026 05:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

04\/03\/2026 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/02\/2026 (jane)Attending Friday morning 27th Feb via keys <\/p>

26\/02\/2026 (travis)Itc works\/list <\/p>

27\/02\/2026 (travis)Various ITC Works.<\/p>

04\/03\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following work on 4th March 2026:Inter-tenancy maintenance works completed plus Gas and PAT testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62068","ticket_flag":"0","ticket_reference":"HDT63153","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Penthouse 36 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"96","cs_address_1":"Penthouse","cs_address_2":"36 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5QA","ticket_client_site":"96","ticket_title":"Lights not working ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/02\/26 09:56","ticket_invoice_total":null,"ticket_notes_combined":"

26\/02\/2026 09:56 (System)<\/b>Ticket Created<\/p>

26\/02\/2026 09:56 (jane)<\/b>Attending today <\/p>

27\/02\/2026 08:49 (alan)<\/b>Replace faulty light fitting in lobby rear by the distribution board Replace sensor to light in wc Order replacement light fitting for faulty lights in top floor room <\/p>

27\/02\/2026 09:31 (jane)<\/b>Replaced faulty light fitting in lobby rear by the distribution board Replaced sensor to light in wc Ordered replacement light fitting for faulty lights in top floor room - Email Sent<\/b><\/p>

12\/03\/2026 10:46 (jane)<\/b>Attending today <\/p>

12\/03\/2026 15:11 (alan)<\/b>Replace 2 faulty lights in top floor room and replace faulty down lighter at bottom of stairs to top floor room <\/p>

13\/03\/2026 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/02\/2026 (jane)Attending today <\/p>

27\/02\/2026 (alan)Replace faulty light fitting in lobby rear by the distribution board Replace sensor to light in wc Order replacement light fitting for faulty lights in top floor room <\/p>

27\/02\/2026 (jane)Replaced faulty light fitting in lobby rear by the distribution board Replaced sensor to light in wc Ordered replacement light fitting for faulty lights in top floor room<\/p>

12\/03\/2026 (jane)Attending today <\/p>

12\/03\/2026 (alan)Replace 2 faulty lights in top floor room and replace faulty down lighter at bottom of stairs to top floor room <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Replaced faulty light fitting in lobby rear by the distribution board Replaced sensor to light in WCOrdered replacement light fittings for faulty lights in top floor roomReturned to site and replaced 2No faulty lights in top floor room and replaced faulty down lighter at bottom of stairs to top floor room","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62070","ticket_flag":"0","ticket_reference":"HDT63155","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Old Brewers' Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3141","cs_address_1":"Old Brewers' Yard","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_title":"Problem with mag lock on Guinness gate - urgent ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/02\/26 16:34","ticket_invoice_total":null,"ticket_notes_combined":"

26\/02\/2026 16:34 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 08:32 (roy)<\/b>Mag lock plate fallen off on main gates.Unable to find bolt to secure plate. Purchased various bolts, nuts and washers as unsure of size.Secured plate, all ok<\/p>

27\/02\/2026 09:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (roy)Mag lock plate fallen off on main gates.Unable to find bolt to secure plate. Purchased various bolts, nuts and washers as unsure of size.Secured plate, all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/02\/2026.Mag lock plate fallen off on main gates. Secured plate with new fixings, leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62071","ticket_flag":"0","ticket_reference":"HDT63156","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1470","cs_address_1":"Flat 2","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_title":"To release clothes stuck in washing machine - keys for access ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 09:40","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 09:40 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 12:16 (roy)<\/b>Repair Aid needed Have drained the machine and cleared the filter.Also removed the outlet pipe to check for blockages.But put the machine on a cycle and nothing happens, ie drum doesn't turn<\/p>

27\/02\/2026 13:21 (jane)<\/b>Have drained the machine and cleared the filter. Also removed the outlet pipe to check for blockages. But put the machine on a cycle and nothing happens, ie drum doesn't turn - arranging for Appliance Engineers to attend <\/p>

27\/02\/2026 13:22 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

02\/03\/2026 10:19 (carly)<\/b>Repair Aid have requested Wednesday 4th March 12-6pm.Awaiting client response. <\/p>

04\/03\/2026 11:24 (carly)<\/b>Confirmed please use keys for access.<\/p>

04\/03\/2026 17:28 (roy)<\/b>With Repair Aid <\/p>

10\/03\/2026 11:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (roy)Repair Aid needed Have drained the machine and cleared the filter.Also removed the outlet pipe to check for blockages.But put the machine on a cycle and nothing happens, ie drum doesn't turn<\/p>

27\/02\/2026 (jane)Have drained the machine and cleared the filter. Also removed the outlet pipe to check for blockages. But put the machine on a cycle and nothing happens, ie drum doesn't turn - arranging for Appliance Engineers to attend <\/p>

27\/02\/2026 (jane)Waiting on a date from Repair Aid <\/p>

02\/03\/2026 (carly)Repair Aid have requested Wednesday 4th March 12-6pm.Awaiting client response. <\/p>

04\/03\/2026 (carly)Confirmed please use keys for access.<\/p>

04\/03\/2026 (roy)With Repair Aid <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.The Washing Machine at Flat 2, 38 William IV Street, WC2N 4DD was tested by one of our engineers. He found out that the Main PCB has failed and will have to be replaced, special order of 6-8 weeks, therefore a quotation will follow for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62072","ticket_flag":"0","ticket_reference":"HDT63157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1670","cs_address_1":"Flat 4","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_title":"Dishwasher not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 09:41","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 09:41 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 09:42 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

27\/02\/2026 13:12 (jane)<\/b>Requested access for Wednesday, 04\/03, between 10am and 2pm<\/p>

03\/03\/2026 12:16 (carly)<\/b>Follow up email sent requesting access.<\/p>

04\/03\/2026 09:50 (carly)<\/b>Please use keys for access if tenant is not home.<\/p>

04\/03\/2026 13:23 (gavin)<\/b>Managed to remove lid off of vanity unit and fish out the inspection hatch cover. Fitted back on.Repaired runners and hangers to wardrobe.Replaced living room light bulbs x 2Repair aid visited to look at washing machineMike keegan attended to look at heatingNeeds to return so job left open?<\/p>

04\/03\/2026 15:46 (gavin)<\/b>Repair aid attended. New dishwasher required as current one has leak at base.NOTE: images are incorrect and are for 62 shaftsbury<\/p>

05\/03\/2026 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (jane)Waiting on a date from Repair Aid <\/p>

27\/02\/2026 (jane)Requested access for Wednesday, 04\/03, between 10am and 2pm<\/p>

03\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

04\/03\/2026 (carly)Please use keys for access if tenant is not home.<\/p>

04\/03\/2026 (gavin)Managed to remove lid off of vanity unit and fish out the inspection hatch cover. Fitted back on.Repaired runners and hangers to wardrobe.Replaced living room light bulbs x 2Repair aid visited to look at washing machineMike keegan attended to look at heatingNeeds to return so job left open?<\/p>

04\/03\/2026 (gavin)Repair aid attended. New dishwasher required as current one has leak at base.NOTE: images are incorrect and are for 62 shaftsbury<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.Appliance engineer attended and new dishwasher required as current one has leak at base, quotation to follow","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62073","ticket_flag":"0","ticket_reference":"HDT63158","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 43 Chandos Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4HS","cs_id":"43","cs_address_1":"Flat 2","cs_address_2":"43 Chandos Place","cs_town":"London","cs_postcode":"WC2N 4HS","ticket_client_site":"43","ticket_title":"No hot water ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 09:43","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 09:43 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 09:55 (jane)<\/b>For today access codes are :Main door: 3674 EnterFlat 2: 131514*<\/p>

04\/03\/2026 05:38 (michaelk)<\/b>Attended site to investigate reported hot water issue. The fault was traced to the underfloor heating manifold, where i found one of the zones leaking. The connection was stripped down, the o-ring was replaced and the system was pressure tested. The boiler was vented and left in full working order. I will provide a quote to replace the heating manifold as there is evidence of the by-pass valve leaking also. 3hrs labour 155<\/p>

04\/03\/2026 11:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (jane)For today access codes are :Main door: 3674 EnterFlat 2: 131514*<\/p>

04\/03\/2026 (michaelk)Attended site to investigate reported hot water issue. The fault was traced to the underfloor heating manifold, where i found one of the zones leaking. The connection was stripped down, the o-ring was replaced and the system was pressure tested. The boiler was vented and left in full working order. I will provide a quote to replace the heating manifold as there is evidence of the by-pass valve leaking also. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Attended site to investigate reported hot water issue. The fault was traced to the underfloor heating manifold, where we found one of the zones leaking. The connection was stripped down, the o-ring was replaced and the system was pressure tested. The boiler was vented and left in full working order. We will provide a quote to replace the heating manifold as there is evidence of the by-pass valve leaking also","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62074","ticket_flag":"0","ticket_reference":"HDT63159","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_id":"832","cs_address_1":"9 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PF","ticket_client_site":"832","ticket_title":" Lock on the black main door to the building faulty ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 13:06","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 13:06 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 13:59 (gavin)<\/b>Took off and cleaned lock. Sprayed with lubricant. All working fine.<\/p>

27\/02\/2026 15:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (gavin)Took off and cleaned lock. Sprayed with lubricant. All working fine.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Removed and cleaned lock., reinstated, sprayed with lubricant. All working fine.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62077","ticket_flag":"0","ticket_reference":"HDT63162","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Wednesday 4th March and Thursday 5th March ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 14:17","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 14:17 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 12:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026. Attended site to carry out Handyman Services for Wednesday 4th March and Thursday 5th March","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62078","ticket_flag":"0","ticket_reference":"HDT63163","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services For Wednesday 11th March and Thursday 12th March 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 14:25","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 14:25 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 07:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Handyman Services for Wednesday 11th March and Thursday 12th March 2026 completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62079","ticket_flag":"0","ticket_reference":"HDT63164","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"For Wednesday 18th March and Thursday 19th March 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 14:30","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 14:30 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 20:19 (nick)<\/b>Emailed jobs<\/p>

19\/03\/2026 20:20 (nick)<\/b>Emailed jobs<\/p>

20\/03\/2026 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (nick)Emailed jobs<\/p>

19\/03\/2026 (nick)Emailed jobs<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Handyman completed for Wednesday 18th March and Thursday 19th March 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62080","ticket_flag":"0","ticket_reference":"HDT63165","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Wednesday 25th March and Thursday 26th March 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 14:32","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 14:32 (System)<\/b>Ticket Created<\/p>

27\/03\/2026 07:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026.Handyman Services for Wednesday 25th March and Thursday 26th March 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62082","ticket_flag":"0","ticket_reference":"HDT63167","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2945","cs_address_1":"Mercers Covent Garden ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2945","ticket_title":"To check the deckchairs to ensure that they are suitable to be used again this Spring \u00e2\u20ac\u201c please ask them to ensure all bolts are secure and that any rough wood is sanded","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"27\/02\/26 15:21","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 15:21 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 15:23 (jane)<\/b>Waiting on client to advise when they want the deckchairs repaired <\/p>

05\/03\/2026 08:17 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (jane)Waiting on client to advise when they want the deckchairs repaired <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62083","ticket_flag":"0","ticket_reference":"HDT63168","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1128","cs_address_1":"Flat 7","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_title":"No lights in corridor of flat ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 15:34","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 15:34 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 16:29 (jane)<\/b>Need to return on Monday 2nd March, have requested access <\/p>

02\/03\/2026 06:39 (roy)<\/b>Investigate lights not working in hallway of flat.But lights were on but not bright but bulbs seems ok.Problem was I was unable to turn these lights off.Two way switches and tried different position of the switch.Spoke to Alan and and he said there was a faulty switch but it is black.Needs new<\/p>

02\/03\/2026 10:08 (carly)<\/b>Confirmed for today please use same codes for access.<\/p>

02\/03\/2026 13:33 (alan)<\/b>Replace faulty LED lamps holders and lamps in faulty hallway light which would not switch fully offworkspace <\/p>

02\/03\/2026 20:32 (michael)<\/b>(Ticket Closed)<\/p>

03\/03\/2026 12:40 (roy)<\/b>With Alan. Replace lights<\/p>","ticket_full_notes_text":"

27\/02\/2026 (jane)Need to return on Monday 2nd March, have requested access <\/p>

02\/03\/2026 (roy)Investigate lights not working in hallway of flat.But lights were on but not bright but bulbs seems ok.Problem was I was unable to turn these lights off.Two way switches and tried different position of the switch.Spoke to Alan and and he said there was a faulty switch but it is black.Needs new<\/p>

02\/03\/2026 (carly)Confirmed for today please use same codes for access.<\/p>

02\/03\/2026 (alan)Replace faulty LED lamps holders and lamps in faulty hallway light which would not switch fully offworkspace <\/p>

03\/03\/2026 (roy)With Alan. Replace lights<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/03\/2026. Attended site to investigate no lights in flat corridor. Replaced faulty LED lamps holders and lamps in faulty hallway light which would not switch fully off workspace. Left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62085","ticket_flag":"0","ticket_reference":"HDT63170","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"23 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"3259","cs_address_1":"23 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"3259","ticket_title":"Fire escape door to street faulty lock Laird Hatters","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/02\/26 16:31","ticket_invoice_total":null,"ticket_notes_combined":"

27\/02\/2026 16:31 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 10:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026. Attended site and carried out repairs to lock and re-instated. Left safe and secure and operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62087","ticket_flag":"0","ticket_reference":"HDT63172","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"Reported issues","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/03\/26 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

02\/03\/2026 10:44 (System)<\/b>Ticket Created<\/p>

02\/03\/2026 10:46 (carly)<\/b>Access requested Tuesday 3rd March am.<\/p>

02\/03\/2026 10:58 (carly)<\/b>Confirmed please use keys for access.<\/p>

04\/03\/2026 13:11 (roy)<\/b>Door working okLatch doesn't automatically close as its a key turn one. Have to use key to lockLight needs new. Ordered new<\/p>

04\/03\/2026 14:23 (jane)<\/b>Door working ok Latch doesn't automatically close as its a key turn one. Have to use key to lock Light needs new. Ordered new - Email Sent<\/b><\/p>

05\/03\/2026 07:36 (alan)<\/b>Look at faulty light fitting in main room Order replacement fitting <\/p>

05\/03\/2026 11:44 (jane)<\/b>Inspected faulty light fitting in main room Ordered replacement fitting - Email Sent<\/b><\/p>

25\/03\/2026 10:21 (alan)<\/b>Replace faulty light fitting in main room<\/p>

25\/03\/2026 14:41 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2026 15:08 (jane)<\/b>(Ticket Re-Opened)<\/p>

25\/03\/2026 15:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/03\/2026 (carly)Access requested Tuesday 3rd March am.<\/p>

02\/03\/2026 (carly)Confirmed please use keys for access.<\/p>

04\/03\/2026 (roy)Door working okLatch doesn't automatically close as its a key turn one. Have to use key to lockLight needs new. Ordered new<\/p>

04\/03\/2026 (jane)Door working ok Latch doesn't automatically close as its a key turn one. Have to use key to lock Light needs new. Ordered new<\/p>

05\/03\/2026 (alan)Look at faulty light fitting in main room Order replacement fitting <\/p>

05\/03\/2026 (jane)Inspected faulty light fitting in main room Ordered replacement fitting<\/p>

25\/03\/2026 (alan)Replace faulty light fitting in main room<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026.28\/03\/2026.On inspection found door working okLatch doesn't automatically close as it is a key turn one. Have to use key to lockLook at faulty light fitting in main room, ordered replacement fittingReturned to site and replaced faulty light fitting in main room","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62088","ticket_flag":"0","ticket_reference":"HDT63173","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 24a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6QJ","cs_id":"1595","cs_address_1":"Flat 3","cs_address_2":"24a Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6QJ","ticket_client_site":"1595","ticket_title":"Slight leak from rain shower head ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/03\/26 11:45","ticket_invoice_total":null,"ticket_notes_combined":"

02\/03\/2026 11:45 (System)<\/b>Ticket Created<\/p>

02\/03\/2026 11:47 (carly)<\/b>Vacant from Thursday 5th March 11am.<\/p>

02\/03\/2026 13:07 (carly)<\/b>Access code for Flat 3 to access the apartment 3452#. They will need to use the same code to lock the door.<\/p>

05\/03\/2026 11:16 (travis)<\/b>Attended with codes and found shower head to be letting water run for three minutes after turning shower off,I would guess it's pressure release and quite standard but if tenant requires instant shut off a replacement valve would be needed,wall fitted and attached photos for plumber to inspect and order.<\/p>

05\/03\/2026 11:41 (jane)<\/b>(Ticket Closed)<\/p>

05\/03\/2026 13:16 (jane)<\/b>(Ticket Re-Opened)<\/p>

05\/03\/2026 13:17 (jane)<\/b>Client advised not to close down job yet, speaking to engineer <\/p>

18\/03\/2026 12:55 (roy)<\/b>Was told it was the ensuiteBut after testing all okChecked main bathroom and sure enough something wrong with the valve.Turned on and water dripping from head for a long time but valve doesnt feel rightNo name on valve but ntrr<\/p>

25\/03\/2026 12:28 (carly)<\/b>Mike K to speak to Lilian.<\/p>

26\/03\/2026 13:22 (jane)<\/b>Requested access for Friday 27th March between 11am and 3pm <\/p>

27\/03\/2026 11:03 (carly)<\/b>Confirmed -Code to access is 2707# Please knock before entering.<\/p>

30\/03\/2026 08:52 (michaelk)<\/b>Attended site to investigate the reported shower issue. The main shower diverter cartridge, was observed letting-by, in the bathroom. The shower was stripped down and all components were identified. The leaking diveter was replaced from local suppliers, and the repair was completed. Note; i will quote to replace the remaining diverter and thermostatic cartridges. 3hrs labour plus parts, total 240.40 ex vat.<\/p>

08\/04\/2026 11:04 (jane)<\/b>For after 11am on Monday 13th April <\/p>

14\/04\/2026 07:45 (michaelk)<\/b>Attended site to replace the remaining 3 x diverter cartridges to both showers. Completed the installation and cleaned, greased and overhauled all handles and fixing screws, leaving in full working order. 3hrs labour plus parts, total 327.20.Note; a complete shower was supplied, due the unknown condition once stripped. Handles were missing on a previous visit.<\/p>

14\/04\/2026 11:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/03\/2026 (carly)Vacant from Thursday 5th March 11am.<\/p>

02\/03\/2026 (carly)Access code for Flat 3 to access the apartment 3452#. They will need to use the same code to lock the door.<\/p>

05\/03\/2026 (travis)Attended with codes and found shower head to be letting water run for three minutes after turning shower off,I would guess it's pressure release and quite standard but if tenant requires instant shut off a replacement valve would be needed,wall fitted and attached photos for plumber to inspect and order.<\/p>

05\/03\/2026 (jane)Client advised not to close down job yet, speaking to engineer <\/p>

18\/03\/2026 (roy)Was told it was the ensuiteBut after testing all okChecked main bathroom and sure enough something wrong with the valve.Turned on and water dripping from head for a long time but valve doesnt feel rightNo name on valve but ntrr<\/p>

25\/03\/2026 (carly)Mike K to speak to Lilian.<\/p>

26\/03\/2026 (jane)Requested access for Friday 27th March between 11am and 3pm <\/p>

27\/03\/2026 (carly)Confirmed -Code to access is 2707# Please knock before entering.<\/p>

30\/03\/2026 (michaelk)Attended site to investigate the reported shower issue. The main shower diverter cartridge, was observed letting-by, in the bathroom. The shower was stripped down and all components were identified. The leaking diveter was replaced from local suppliers, and the repair was completed. Note; i will quote to replace the remaining diverter and thermostatic cartridges. 3hrs labour plus parts, total 240.40 ex vat.<\/p>

08\/04\/2026 (jane)For after 11am on Monday 13th April <\/p>

14\/04\/2026 (michaelk)Attended site to replace the remaining 3 x diverter cartridges to both showers. Completed the installation and cleaned, greased and overhauled all handles and fixing screws, leaving in full working order. 3hrs labour plus parts, total 327.20.Note; a complete shower was supplied, due the unknown condition once stripped. Handles were missing on a previous visit.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Attended site to investigate the reported shower issue. The main shower diverter cartridge, was observed letting-by, in the bathroom. The shower was stripped down and all components were identified. The leaking diverter was replaced from local suppliers, and the repair was completedRe-attended site to replace the remaining 3 x diverter cartridges to both showers. Completed the installation and cleaned, greased and overhauled all handles and fixing screws, leaving in full working order.. Note; a complete shower was supplied, due the unknown condition once stripped. Handles were missing on a previous visit.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62092","ticket_flag":"0","ticket_reference":"HDT63177","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1484","cs_address_1":"3rd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5PE","ticket_client_site":"1484","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/03\/26 14:56","ticket_invoice_total":null,"ticket_notes_combined":"

02\/03\/2026 14:56 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 09:10 (carly)<\/b>Cancel until further notice as per Lilian.<\/p>

03\/03\/2026 09:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Cancel until further notice as per Lilian.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/03\/2026.Client cancelled instruction ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62093","ticket_flag":"0","ticket_reference":"HDT63178","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 4 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PE","cs_id":"689","cs_address_1":"2nd Floor","cs_address_2":"4 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5PE","ticket_client_site":"689","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/03\/26 14:57","ticket_invoice_total":null,"ticket_notes_combined":"

02\/03\/2026 14:57 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 09:11 (carly)<\/b>Cancel until further notice as per Lilian.<\/p>

03\/03\/2026 13:24 (jane)<\/b>(Ticket Closed)<\/p>

19\/03\/2026 21:16 (michaelk)<\/b>Attended site to investigate room 1 heating. The thermostatic valve requires replacing, however if we are going to draindown the heating, I would recommend replacing all of the trv's in one go as they are all of similar age. I will provide a quote to carry out the repair. 2hrs labour 105<\/p>

19\/03\/2026 21:16 (michaelk)<\/b>Attended site to investigate room 1 heating. The thermostatic valve requires replacing, however if we are going to draindown the heating, I would recommend replacing all of the trv's in one go as they are all of similar age. I will provide a quote to carry out the repair. 2hrs labour 105<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Cancel until further notice as per Lilian.<\/p>

19\/03\/2026 (michaelk)Attended site to investigate room 1 heating. The thermostatic valve requires replacing, however if we are going to draindown the heating, I would recommend replacing all of the trv's in one go as they are all of similar age. I will provide a quote to carry out the repair. 2hrs labour 105<\/p>

19\/03\/2026 (michaelk)Attended site to investigate room 1 heating. The thermostatic valve requires replacing, however if we are going to draindown the heating, I would recommend replacing all of the trv's in one go as they are all of similar age. I will provide a quote to carry out the repair. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62095","ticket_flag":"0","ticket_reference":"HDT63180","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2822","cs_address_1":"35 Catherine Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_title":" Front door not closing properly","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:02","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:02 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 15:23 (travis)<\/b>Attended above property and found main property door to be dragging on the frame sill preventing door closing without help.Cut out 5mm above all hinges and refitted door 5mm higher to prevent scraping.Tightened up door latch (night latch)Lubricated hinges,latch and keep, tested.Door now closing satisfactory.<\/p>

03\/03\/2026 15:28 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (travis)Attended above property and found main property door to be dragging on the frame sill preventing door closing without help.Cut out 5mm above all hinges and refitted door 5mm higher to prevent scraping.Tightened up door latch (night latch)Lubricated hinges,latch and keep, tested.Door now closing satisfactory.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/03\/2026.Attended above property and found main property door to be dragging on the frame sill preventing door closing without help. Cut out 5mm above all hinges and refitted door 5mm higher to prevent scraping. Tightened up door latch (night latch) Lubricated hinges, ,latch and keep, tested. Door now closing satisfactory.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62096","ticket_flag":"0","ticket_reference":"HDT63181","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"757","cs_address_1":"Flat 2","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:21","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:21 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 10:22 (carly)<\/b>Access requested Thursday 5th March 9am.<\/p>

04\/03\/2026 10:28 (carly)<\/b>Confirmed awaiting access.<\/p>

04\/03\/2026 10:34 (carly)<\/b>Please use keys if tenant is not home.<\/p>

06\/03\/2026 10:01 (roy)<\/b>Alarm and water checks<\/p>

09\/03\/2026 06:48 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Thursday 5th March 9am.<\/p>

04\/03\/2026 (carly)Confirmed awaiting access.<\/p>

04\/03\/2026 (carly)Please use keys if tenant is not home.<\/p>

06\/03\/2026 (roy)Alarm and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62097","ticket_flag":"0","ticket_reference":"HDT63182","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 79 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1152","cs_address_1":"Flat 5","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:23","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:23 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 10:24 (carly)<\/b>Access requested Thursday 5th March 11am.<\/p>

04\/03\/2026 10:25 (carly)<\/b>Confirmed awaiting access.<\/p>

04\/03\/2026 10:26 (carly)<\/b>Now confirmed 8am<\/p>

04\/03\/2026 10:33 (carly)<\/b>Tenant home for access.<\/p>

05\/03\/2026 14:39 (roy)<\/b>Gas, alam and water checks<\/p>

09\/03\/2026 06:48 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:26 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Thursday 5th March 11am.<\/p>

04\/03\/2026 (carly)Confirmed awaiting access.<\/p>

04\/03\/2026 (carly)Now confirmed 8am<\/p>

04\/03\/2026 (carly)Tenant home for access.<\/p>

05\/03\/2026 (roy)Gas, alam and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62098","ticket_flag":"0","ticket_reference":"HDT63183","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"1449","cs_address_1":"Flat 2 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"1449","ticket_title":"MDR\/JH\/17471 - Replacement washer-dyer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:45","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:48 (jane)<\/b>Repair Aid ordering new Indesit BI WDIL 75148 UK washer\/dryer <\/p>

12\/03\/2026 10:01 (jane)<\/b>Requested access for Monday, 16th of March in the afternoon 12-6pm to fit the new washer\/dyer <\/p>

16\/03\/2026 13:09 (carly)<\/b>Repair Aid now requesting Thursday 19th March 12-6pm.Awaiting client response.<\/p>

16\/03\/2026 13:56 (carly)<\/b>Confirmed, tenant can provide access from 2pm.<\/p>

24\/03\/2026 07:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (jane)Repair Aid ordering new Indesit BI WDIL 75148 UK washer\/dryer <\/p>

12\/03\/2026 (jane)Requested access for Monday, 16th of March in the afternoon 12-6pm to fit the new washer\/dyer <\/p>

16\/03\/2026 (carly)Repair Aid now requesting Thursday 19th March 12-6pm.Awaiting client response.<\/p>

16\/03\/2026 (carly)Confirmed, tenant can provide access from 2pm.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026.MDR\/JH\/17471 - Replacement washer-dyer completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62099","ticket_flag":"0","ticket_reference":"HDT63184","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.1 38 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"722","cs_address_1":"Flat 3.1","cs_address_2":"38 St Martins Lane ","cs_town":"London ","cs_postcode":"WC2N 4ER","ticket_client_site":"722","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:54","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:54 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 10:56 (carly)<\/b>Access requested Thursday 5th March 1pm.<\/p>

04\/03\/2026 10:28 (carly)<\/b>Confirmed awaiting access.<\/p>

04\/03\/2026 10:34 (carly)<\/b>Please use keys if tenant is not home.<\/p>

06\/03\/2026 10:02 (roy)<\/b>Alarm and water checks<\/p>

09\/03\/2026 06:48 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Thursday 5th March 1pm.<\/p>

04\/03\/2026 (carly)Confirmed awaiting access.<\/p>

04\/03\/2026 (carly)Please use keys if tenant is not home.<\/p>

06\/03\/2026 (roy)Alarm and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62100","ticket_flag":"0","ticket_reference":"HDT63185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.2 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1281","cs_address_1":"Flat 3.2","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1281","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 10:59 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:00 (carly)<\/b>Access requested Friday 6th March 9am.<\/p>

06\/03\/2026 10:03 (roy)<\/b>Alarm and water checks<\/p>

09\/03\/2026 06:47 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Friday 6th March 9am.<\/p>

06\/03\/2026 (roy)Alarm and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Carried out full gas compliance testing and issued certificates on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62101","ticket_flag":"0","ticket_reference":"HDT63186","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"944","cs_address_1":"Flat 3.3","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"944","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:01","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:01 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:03 (carly)<\/b>Access requested Friday 6th March 11am.<\/p>

06\/03\/2026 10:05 (roy)<\/b>Alarms and water checks<\/p>

09\/03\/2026 06:47 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Friday 6th March 11am.<\/p>

06\/03\/2026 (roy)Alarms and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Carried out full gas compliance testing and issued certificates on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62102","ticket_flag":"0","ticket_reference":"HDT63187","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"123","cs_address_1":"Flat 6","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:06","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:06 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:07 (carly)<\/b>Access requested Monday 9th March 9am<\/p>

10\/03\/2026 13:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Monday 9th March 9am<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/03\/2026.Duplicate HDT 63064","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62103","ticket_flag":"0","ticket_reference":"HDT63188","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"140","cs_address_1":"Flat 4.1","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:09","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:09 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:10 (carly)<\/b>Access requested Monday 9th March 11am.<\/p>

06\/03\/2026 10:34 (roy)<\/b>Alarms and water checks <\/p>

09\/03\/2026 06:46 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:37 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Monday 9th March 11am.<\/p>

06\/03\/2026 (roy)Alarms and water checks <\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Carried out full gas compliance testing and issued certificates on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62104","ticket_flag":"0","ticket_reference":"HDT63189","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.3 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"529","cs_address_1":"Flat 4.3","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"529","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:12 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:14 (carly)<\/b>Access requested Monday 9th March 1pm.<\/p>

06\/03\/2026 10:36 (roy)<\/b>Alarms and water checks<\/p>

09\/03\/2026 06:46 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:35 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Monday 9th March 1pm.<\/p>

06\/03\/2026 (roy)Alarms and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Carried out full gas compliance testing and issued certificates on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62105","ticket_flag":"0","ticket_reference":"HDT63190","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.4 38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"1269","cs_address_1":"Flat 4.4","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"1269","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:16","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:16 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:18 (carly)<\/b>Access requested Monday 9th March 3pm.<\/p>

06\/03\/2026 10:37 (roy)<\/b>Alarms and water check <\/p>

09\/03\/2026 06:46 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Monday 9th March 3pm.<\/p>

06\/03\/2026 (roy)Alarms and water check <\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Carried out full gas compliance testing and issued certificates on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62106","ticket_flag":"0","ticket_reference":"HDT63191","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1127","cs_address_1":"Flat 2","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1127","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:21","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:21 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:22 (carly)<\/b>Access requested Tuesday 10th March 9am.<\/p>

06\/03\/2026 10:39 (roy)<\/b>Alarms and water checks<\/p>

09\/03\/2026 06:45 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Tuesday 10th March 9am.<\/p>

06\/03\/2026 (roy)Alarms and water checks<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62107","ticket_flag":"0","ticket_reference":"HDT63192","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1584","cs_address_1":"Flat 3","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1584","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:23","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:23 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:25 (carly)<\/b>Access requested Tuesday 10th March 11am<\/p>

06\/03\/2026 10:40 (roy)<\/b>Alarms and water check <\/p>

09\/03\/2026 06:45 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Tuesday 10th March 11am<\/p>

06\/03\/2026 (roy)Alarms and water check <\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62108","ticket_flag":"0","ticket_reference":"HDT63193","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"888","cs_address_1":"Flat 5","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"888","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:26","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:26 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:27 (carly)<\/b>Access requested Tuesday 10th March 1pm.<\/p>

09\/03\/2026 06:49 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Tuesday 10th March 1pm.<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62109","ticket_flag":"0","ticket_reference":"HDT63194","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"214","cs_address_1":"Flat 9","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"214","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:28","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:28 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:29 (carly)<\/b>Access requested Tuesday 10th March 3pm.<\/p>

09\/03\/2026 06:44 (michaelk)<\/b>Completed gas cert and service 110<\/p>

10\/03\/2026 06:09 (roy)<\/b>Gas, fire alarms and water checks<\/p>

10\/03\/2026 11:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Tuesday 10th March 3pm.<\/p>

09\/03\/2026 (michaelk)Completed gas cert and service 110<\/p>

10\/03\/2026 (roy)Gas, fire alarms and water checks<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Full gas compliance testing completed and certificates issued to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62111","ticket_flag":"0","ticket_reference":"HDT63196","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1732","cs_address_1":"Flat 6","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:30","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:30 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:31 (carly)<\/b>Access requested Wednesday 11th March 9am<\/p>

09\/03\/2026 09:38 (carly)<\/b>Need to check with client if this is still needed.<\/p>

09\/03\/2026 11:23 (carly)<\/b>Access requested Tuesday 10th March 9am.<\/p>

09\/03\/2026 13:49 (carly)<\/b>Client has requested Wednesday 11th March 11am Awaiting access details.<\/p>

10\/03\/2026 11:20 (carly)<\/b>Follow up email sent requesting access details.<\/p>

10\/03\/2026 14:54 (jane)<\/b>Codes to be sent <\/p>

11\/03\/2026 09:00 (carly)<\/b>Codes for Flat 6 Garrick St - 6842Lockbox: 8120<\/p>

11\/03\/2026 17:18 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/03\/2026 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Wednesday 11th March 9am<\/p>

09\/03\/2026 (carly)Need to check with client if this is still needed.<\/p>

09\/03\/2026 (carly)Access requested Tuesday 10th March 9am.<\/p>

09\/03\/2026 (carly)Client has requested Wednesday 11th March 11am Awaiting access details.<\/p>

10\/03\/2026 (carly)Follow up email sent requesting access details.<\/p>

10\/03\/2026 (jane)Codes to be sent <\/p>

11\/03\/2026 (carly)Codes for Flat 6 Garrick St - 6842Lockbox: 8120<\/p>

11\/03\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Carried out full gas compliance testing and issued reports ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62112","ticket_flag":"0","ticket_reference":"HDT63197","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 10 Goodwins House, 55 -57 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"2933","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":"To carry out full gas compliance testing.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:36 (System)<\/b>Ticket Created<\/p>

03\/03\/2026 11:38 (carly)<\/b>Access requested Wednesday 11th March 11am.<\/p>

09\/03\/2026 11:24 (carly)<\/b>Access requested Tuesday 10th March 11am.<\/p>

09\/03\/2026 13:43 (carly)<\/b>Client has requested Wednesday 11th March.Awaiting access details.<\/p>

10\/03\/2026 11:19 (carly)<\/b>Follow up email sent requesting access details.<\/p>

10\/03\/2026 14:53 (jane)<\/b>To use keys if tenant is not present <\/p>

11\/03\/2026 17:17 (michaelk)<\/b>Completed compliance testing 145<\/p>

12\/03\/2026 10:49 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Access requested Wednesday 11th March 11am.<\/p>

09\/03\/2026 (carly)Access requested Tuesday 10th March 11am.<\/p>

09\/03\/2026 (carly)Client has requested Wednesday 11th March.Awaiting access details.<\/p>

10\/03\/2026 (carly)Follow up email sent requesting access details.<\/p>

10\/03\/2026 (jane)To use keys if tenant is not present <\/p>

11\/03\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Carried out full gas compliance testing and issued reports ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62113","ticket_flag":"0","ticket_reference":"HDT63198","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Old Brewers' Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3141","cs_address_1":"Old Brewers' Yard","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_title":"MDR\/JH\/17367 - Decking area and metalwork ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"03\/03\/26 12:25","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 12:26 (carly)<\/b>Jack will come back to us to confirm a date.<\/p>

11\/03\/2026 09:59 (carly)<\/b>Access requested Thursday 19th March, completing Monday 23rd weather depending.<\/p>

11\/03\/2026 10:35 (carly)<\/b>Confirmed.<\/p>

23\/03\/2026 14:52 (jack)<\/b>Done<\/p>

23\/03\/2026 15:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Jack will come back to us to confirm a date.<\/p>

11\/03\/2026 (carly)Access requested Thursday 19th March, completing Monday 23rd weather depending.<\/p>

11\/03\/2026 (carly)Confirmed.<\/p>

23\/03\/2026 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026. Attended site and carried out redecoration works as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62114","ticket_flag":"0","ticket_reference":"HDT63199","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"MDR\/JH\/17393 - Courtyard to KPF redecoration ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"03\/03\/26 12:27","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 12:28 (carly)<\/b>Jack will come back to us to confirm a date.<\/p>

11\/03\/2026 10:05 (carly)<\/b>Access requested Thursday 19th March, completing Monday 23rd weather depending.<\/p>

11\/03\/2026 10:36 (carly)<\/b>Confirmed.<\/p>

23\/03\/2026 14:52 (jack)<\/b>Done<\/p>

23\/03\/2026 15:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

03\/03\/2026 (carly)Jack will come back to us to confirm a date.<\/p>

11\/03\/2026 (carly)Access requested Thursday 19th March, completing Monday 23rd weather depending.<\/p>

11\/03\/2026 (carly)Confirmed.<\/p>

23\/03\/2026 (jack)Done<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026. Attended site and carried out redecoration works as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62118","ticket_flag":"0","ticket_reference":"HDT63203","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 82 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6NG","cs_id":"1414","cs_address_1":"Flat 2","cs_address_2":"82 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6NG","ticket_client_site":"1414","ticket_title":"Additional works - redecoration of woodwork ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/03\/26 10:08","ticket_invoice_total":null,"ticket_notes_combined":"

04\/03\/2026 10:08 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 10:09 (jane)<\/b>Attending this week <\/p>

05\/03\/2026 16:16 (jack)<\/b>Done 310<\/p>

05\/03\/2026 16:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (jane)Attending this week <\/p>

05\/03\/2026 (jack)Done 310<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026. Carried out redecoration works to woodwork throughout as directed.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62119","ticket_flag":"0","ticket_reference":"HDT63204","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2885","cs_address_1":"28-30 Lisle Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_title":"Fire Door Inspection ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Fire Doors","ticket_status_code":"Cancelled","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/03\/26 10:20","ticket_invoice_total":null,"ticket_notes_combined":"

04\/03\/2026 10:20 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 10:21 (jane)<\/b>Advised client we will be attending Friday morning 6th March <\/p>

06\/03\/2026 09:13 (korweb)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (jane)Advised client we will be attending Friday morning 6th March <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62120","ticket_flag":"0","ticket_reference":"HDT63205","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Flagstone 1st Floor Clareville House 26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3175","cs_address_1":"Flagstone 1st Floor Clareville House","cs_address_2":"26-27 Oxendon Street","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_title":"To attend to faulty flush handle for today - Report to Catherine ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/03\/26 10:29","ticket_invoice_total":null,"ticket_notes_combined":"

04\/03\/2026 10:29 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 13:07 (roy)<\/b>Refixed flush handle <\/p>

04\/03\/2026 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (roy)Refixed flush handle <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.Repaired flush handle on cistern leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62126","ticket_flag":"0","ticket_reference":"HDT63211","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"448","cs_address_1":"Flat 4","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"448","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/03\/26 11:31","ticket_invoice_total":null,"ticket_notes_combined":"

04\/03\/2026 11:31 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 11:33 (carly)<\/b>Access requested Thursday 19th March 9am.<\/p>

11\/03\/2026 10:49 (carly)<\/b>Confirmed, please use keys for access but knock first.<\/p>

24\/03\/2026 06:54 (michaelk)<\/b>The job is already completed on hdt 63307<\/p>

25\/03\/2026 07:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (carly)Access requested Thursday 19th March 9am.<\/p>

11\/03\/2026 (carly)Confirmed, please use keys for access but knock first.<\/p>

24\/03\/2026 (michaelk)The job is already completed on hdt 63307<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026.Duplicate, See job HDT 63307","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62131","ticket_flag":"0","ticket_reference":"HDT63216","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1130","cs_address_1":"Flat 1","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_title":"Look at the drains as they are heavily blocked throughout the property.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/03\/26 14:06","ticket_invoice_total":null,"ticket_notes_combined":"

04\/03\/2026 14:06 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 14:06 (jane)<\/b>Requested access for this afternoon <\/p>

04\/03\/2026 14:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (jane)Requested access for this afternoon <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62133","ticket_flag":"0","ticket_reference":"HDT63218","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1133","cs_address_1":"Flat 1","cs_address_2":"27 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1133","ticket_title":"Light in the bathroom not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 09:58","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 09:58 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 10:01 (jane)<\/b>Requested access for Friday 6th March after 11am <\/p>

06\/03\/2026 13:31 (carly)<\/b>Access now requested for Monday 9th March.<\/p>

09\/03\/2026 10:52 (carly)<\/b>Follow up sent requesting access for today.<\/p>

09\/03\/2026 14:31 (carly)<\/b>Access now requested Wednesday 11th March between 12-1pm.<\/p>

09\/03\/2026 15:28 (carly)<\/b>Tenant is unavailable this week.Access now requested Friday 20th 9am.<\/p>

10\/03\/2026 09:11 (carly)<\/b>Confirmed, tenant home for access.<\/p>

20\/03\/2026 14:30 (roy)<\/b>Replace 3 x GU10S <\/p>

20\/03\/2026 16:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Requested access for Friday 6th March after 11am <\/p>

06\/03\/2026 (carly)Access now requested for Monday 9th March.<\/p>

09\/03\/2026 (carly)Follow up sent requesting access for today.<\/p>

09\/03\/2026 (carly)Access now requested Wednesday 11th March between 12-1pm.<\/p>

09\/03\/2026 (carly)Tenant is unavailable this week.Access now requested Friday 20th 9am.<\/p>

10\/03\/2026 (carly)Confirmed, tenant home for access.<\/p>

20\/03\/2026 (roy)Replace 3 x GU10S <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/03\/2026.Replaced blown lights in bathroom ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62135","ticket_flag":"0","ticket_reference":"HDT63220","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1129","cs_address_1":"Flat 1","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_title":"Flat door handle loose to Flat 1 ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 10:21","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 10:21 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 10:22 (jane)<\/b>Awaiting access codes <\/p>

05\/03\/2026 10:24 (jane)<\/b>Code for front door 6842<\/p>

05\/03\/2026 13:12 (travis)<\/b>Attended above property with code and found number one door pull to be fitted well and operating as it should,If the problem is an internal handle,then access to this apartment will be required.<\/p>

05\/03\/2026 13:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Awaiting access codes <\/p>

05\/03\/2026 (jane)Code for front door 6842<\/p>

05\/03\/2026 (travis)Attended above property with code and found number one door pull to be fitted well and operating as it should,If the problem is an internal handle,then access to this apartment will be required.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Attended above property with code and found number one door pull to be fitted well and operating as it should, If the problem is an internal handle, then access to this apartment will be required.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62136","ticket_flag":"0","ticket_reference":"HDT63221","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"Door repairs ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 10:51","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 10:51 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 10:52 (jane)<\/b>Attending Friday morning 6th March <\/p>

06\/03\/2026 11:43 (gavin)<\/b>Door handle needs re fixing to door with new screwsPicture fame already missing from entrance hall and a blank frame next to it?All ok as far as door is concerned<\/p>

13\/03\/2026 15:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Attending Friday morning 6th March <\/p>

06\/03\/2026 (gavin)Door handle needs re fixing to door with new screwsPicture fame already missing from entrance hall and a blank frame next to it?All ok as far as door is concerned<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.Repair door handle Picture fame already missing from entrance hall and a blank frame next to it, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62139","ticket_flag":"0","ticket_reference":"HDT63224","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"1 Newport Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JP","cs_id":"1516","cs_address_1":"1 Newport Place","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JP","ticket_client_site":"1516","ticket_title":"Meter checks ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 13:11","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 13:11 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 13:15 (jane)<\/b>Attending Friday 6th March <\/p>

06\/03\/2026 10:31 (alan)<\/b>Take photos of water meters There is no gas in the basement\/ground floor unit <\/p>

06\/03\/2026 16:50 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Attending Friday 6th March <\/p>

06\/03\/2026 (alan)Take photos of water meters There is no gas in the basement\/ground floor unit <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026. Attended site and carried out meter readings.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62140","ticket_flag":"0","ticket_reference":"HDT63225","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"1719","cs_address_1":"27 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_title":"Meter Checks ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 13:13","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 13:13 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 13:15 (jane)<\/b>Attending Friday 6th March <\/p>

06\/03\/2026 10:27 (alan)<\/b>Take photo of water meter<\/p>

06\/03\/2026 16:52 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Attending Friday 6th March <\/p>

06\/03\/2026 (alan)Take photo of water meter<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026. Attended site and carried out meter readings.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62144","ticket_flag":"0","ticket_reference":"HDT63229","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"31","cs_address_1":"21 Catherine Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"31","ticket_title":"Please can plaque at 21 Catherine street \u00e2\u20ac\u02dcmanaged by CBRE\u00e2\u20ac\u2122 be removed.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 14:45","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 14:45 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 15:49 (travis)<\/b>Collection of keys and attended above property, removed redundant CBRE Signage and decorated wall beneath to match existing,Returned keys.<\/p>

05\/03\/2026 16:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (travis)Collection of keys and attended above property, removed redundant CBRE Signage and decorated wall beneath to match existing,Returned keys.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/03\/2026.Collection of keys and attended above property, removed redundant CBRE Signage and decorated wall beneath to match existing, Returned keys.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62145","ticket_flag":"0","ticket_reference":"HDT63230","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21\/22 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"3138","cs_address_1":"21\/22 New Row","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LF","ticket_client_site":"3138","ticket_title":"Removal of plaque and signs ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 14:47","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 14:47 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 14:49 (jane)<\/b>Common parts, access anytime <\/p>

06\/03\/2026 11:54 (gavin)<\/b>Removed all signageStuck on with double sided tape. Decorators will need to go back and fill and paint<\/p>

23\/03\/2026 14:55 (jack)<\/b>160<\/p>

23\/03\/2026 16:03 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Common parts, access anytime <\/p>

06\/03\/2026 (gavin)Removed all signageStuck on with double sided tape. Decorators will need to go back and fill and paint<\/p>

23\/03\/2026 (jack)160<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026. Removed all signage Stuck on with double sided tape. Carried out localized repairs and decoration works on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62148","ticket_flag":"0","ticket_reference":"HDT63233","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"19 New Row ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4LA","cs_id":"1894","cs_address_1":"19 New Row ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"1894","ticket_title":"Sliver CBRE manged plaque be removed here - Residential Communal","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 15:15","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 15:15 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 15:16 (jane)<\/b>Communal areas, anytime access <\/p>

06\/03\/2026 11:45 (gavin)<\/b>Plaque removed will need filling and painting<\/p>

23\/03\/2026 14:54 (jack)<\/b>80<\/p>

23\/03\/2026 16:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Communal areas, anytime access <\/p>

06\/03\/2026 (gavin)Plaque removed will need filling and painting<\/p>

23\/03\/2026 (jack)80<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026. Attended site to remove plaque and carried out decoration works.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62149","ticket_flag":"0","ticket_reference":"HDT63234","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 21a Catherine Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1670","cs_address_1":"Flat 4","cs_address_2":"21a Catherine Street","cs_town":"London ","cs_postcode":"WC2B 5JS","ticket_client_site":"1670","ticket_title":"MDR\/JH\/17483 - Replacement dishwasher ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"05\/03\/26 15:33","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 15:36 (jane)<\/b>Instructed Repair Aid to replace dishwasher <\/p>

06\/03\/2026 09:47 (carly)<\/b>Dishwasher now order, repair aid will instruct us when it arrives.<\/p>

20\/03\/2026 10:53 (carly)<\/b>Repair Aid have requested Thursday 26th March between 12-6pm. Awaiting client response.<\/p>

23\/03\/2026 09:06 (carly)<\/b>Confirmed, please use keys for access.<\/p>

26\/03\/2026 14:49 (roy)<\/b>With Repair Aid<\/p>

26\/03\/2026 16:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Instructed Repair Aid to replace dishwasher <\/p>

06\/03\/2026 (carly)Dishwasher now order, repair aid will instruct us when it arrives.<\/p>

20\/03\/2026 (carly)Repair Aid have requested Thursday 26th March between 12-6pm. Awaiting client response.<\/p>

23\/03\/2026 (carly)Confirmed, please use keys for access.<\/p>

26\/03\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026.MDR\/JH\/17483 - Replacement dishwasher completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62152","ticket_flag":"0","ticket_reference":"HDT63237","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"79","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":"List of works for Friday 6th March ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/03\/26 16:20","ticket_invoice_total":null,"ticket_notes_combined":"

05\/03\/2026 16:20 (System)<\/b>Ticket Created<\/p>

05\/03\/2026 16:22 (jane)<\/b>Common parts for Friday 6th March <\/p>

06\/03\/2026 15:34 (gavin)<\/b>Removed signageHad to remove flush from mens toilet and clean out limescale that wad stopping it from working. All ok now.Panel replaced in women's toilet<\/p>

09\/03\/2026 06:56 (alan)<\/b>Reset MCB for common parts lights and replace 9 blown lamps as needed <\/p>

10\/03\/2026 13:06 (jane)<\/b>(Ticket Closed)<\/p>

24\/03\/2026 11:43 (System)<\/b>Ticket report emailed to donalina.gargrupe-bikar@ocs.com (38 St Martins Lane , London, WC2N 4ER). <\/p>","ticket_full_notes_text":"

05\/03\/2026 (jane)Common parts for Friday 6th March <\/p>

06\/03\/2026 (gavin)Removed signageHad to remove flush from mens toilet and clean out limescale that wad stopping it from working. All ok now.Panel replaced in women's toilet<\/p>

09\/03\/2026 (alan)Reset MCB for common parts lights and replace 9 blown lamps as needed <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026.Removed signage Removed flush from gents toilet and clean out limescale that was stopping it from working. Panel replaced in women's toiletReset MCB for common parts lights and replaced 9No blown lamps as needed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62154","ticket_flag":"0","ticket_reference":"HDT63239","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"118-120 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"3117","cs_address_1":"118-120 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5EW","ticket_client_site":"3117","ticket_title":"Meter Readings","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/03\/26 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

06\/03\/2026 09:25 (System)<\/b>Ticket Created<\/p>

06\/03\/2026 10:14 (alan)<\/b>Take photo of gas meter<\/p>

06\/03\/2026 16:49 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/03\/2026 (alan)Take photo of gas meter<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/03\/2026. Attended site and carried out meter readings.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62158","ticket_flag":"0","ticket_reference":"HDT63243","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Seven Dials Portfolio ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2522","cs_address_1":"Seven Dials Portfolio","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2522","ticket_title":"Leak from toilet onto shop floor.","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/03\/26 15:59","ticket_invoice_total":null,"ticket_notes_combined":"

06\/03\/2026 15:59 (System)<\/b>Ticket Created<\/p>

06\/03\/2026 16:02 (carly)<\/b> 07966948108 - Site contact number.Shop closes at 530pm.<\/p>

09\/03\/2026 15:28 (gavin)<\/b>2 drains on flat roof accessed via offices on level 1One is fine the other has a rubber seal that has come away from trap below. Need replacing or re sealing.<\/p>

17\/03\/2026 09:47 (carly)<\/b>Access requested for today.<\/p>

17\/03\/2026 10:12 (System)<\/b>Ticket report emailed to andreas.udd@ocs.com (Seven Dials Portfolio, London, WC2). <\/p>

17\/03\/2026 12:50 (carly)<\/b>Confirmed for today at 230pm. please ask for Fern on arrival.<\/p>

17\/03\/2026 15:00 (travis)<\/b>Attended and assessed roof outlet,Found rubber sealing collar to be faulty and coming away from flat roof allowing rainwater to penetrate below and enter into premises below.A new collar will be required,Old works totally removed and roof prepared\/cleaned and dried ready to accept new adhesive.To be covered with rubberised roof paint on completion.50 materials and one man for one day to complete.<\/p>

18\/03\/2026 11:22 (jane)<\/b>Attended and assessed roof outlet, Found rubber sealing collar to be faulty and coming away from flat roof allowing rainwater to penetrate below and enter into premises below. A new collar will be required and works totally removed and roof prepared\/cleaned and dried ready to accept new adhesive. To be covered with rubberised roof paint on completion.Parts on order <\/p>

25\/03\/2026 10:09 (carly)<\/b>Part now arrived, access requested Tuesday 31st March 9am.<\/p>

30\/03\/2026 14:58 (carly)<\/b>Follow up email sent requesting access.<\/p>

30\/03\/2026 16:43 (carly)<\/b>Still awaiting confirmation from tenant. Shop does not open though until 10am.<\/p>

31\/03\/2026 11:50 (travis)<\/b>Rear roof gully repair.<\/p>

01\/04\/2026 10:07 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/03\/2026 (carly) 07966948108 - Site contact number.Shop closes at 530pm.<\/p>

09\/03\/2026 (gavin)2 drains on flat roof accessed via offices on level 1One is fine the other has a rubber seal that has come away from trap below. Need replacing or re sealing.<\/p>

17\/03\/2026 (carly)Access requested for today.<\/p>

17\/03\/2026 (carly)Confirmed for today at 230pm. please ask for Fern on arrival.<\/p>

17\/03\/2026 (travis)Attended and assessed roof outlet,Found rubber sealing collar to be faulty and coming away from flat roof allowing rainwater to penetrate below and enter into premises below.A new collar will be required,Old works totally removed and roof prepared\/cleaned and dried ready to accept new adhesive.To be covered with rubberised roof paint on completion.50 materials and one man for one day to complete.<\/p>

18\/03\/2026 (jane)Attended and assessed roof outlet, Found rubber sealing collar to be faulty and coming away from flat roof allowing rainwater to penetrate below and enter into premises below. A new collar will be required and works totally removed and roof prepared\/cleaned and dried ready to accept new adhesive. To be covered with rubberised roof paint on completion.Parts on order <\/p>

25\/03\/2026 (carly)Part now arrived, access requested Tuesday 31st March 9am.<\/p>

30\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

30\/03\/2026 (carly)Still awaiting confirmation from tenant. Shop does not open though until 10am.<\/p>

31\/03\/2026 (travis)Rear roof gully repair.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/03\/2026. Attended and assessed roof outlet, Found rubber sealing collar to be faulty and coming away from flat roof allowing rainwater to penetrate below and enter into premises below. A new collar will be required, Old works totally removed and roof prepared\/cleaned and dried ready to accept new adhesive. To be covered with rubberised roof paint on completion.Re-attended and carried out rear roof gully repair. Flushed through and tested all okay.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62161","ticket_flag":"0","ticket_reference":"HDT63246","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6a Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"596","cs_address_1":"Flat 6a Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"596","ticket_title":"Various Works","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/03\/26 10:14","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 10:14 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 10:15 (carly)<\/b>Access requested today Monday 9th March.<\/p>

09\/03\/2026 10:40 (carly)<\/b>Tenants home for access.<\/p>

09\/03\/2026 15:16 (gavin)<\/b>Replaced shower screen rubberChecked 2 radiators thats are not working. Bled and turned valves on NOTE need plumber to check pleaseCrack on wall previously repaired but can still see crack where filler has shrunk back. Called decorator who previously repaired and they have visited to sortWindows need draft excluder to be replaced on all sash windows. Could not source will arrange order and return when we have replacment.<\/p>

09\/03\/2026 15:53 (carly)<\/b>Access requested 9am Friday 13th March for Gavin to return.<\/p>

11\/03\/2026 11:28 (carly)<\/b>Follow up sent requesting access for both Gavin and Mike on Friday 13th March.<\/p>

11\/03\/2026 12:27 (carly)<\/b>Confirmed - tenant home for access.<\/p>

13\/03\/2026 10:47 (gavin)<\/b>Fitted draft excluders to all windows that needed it.Tightened door stop that was loose to skirting<\/p>

19\/03\/2026 21:19 (michaelk)<\/b>Attended site to investigate reported heating problems. We were showed to 2 x radiators that weren't heating, so we attempted to balance the area. This however, didn't resolve the issue as flushing the heating system and a re-balancing all floors is required. I will provide a quote to carry out the work. 2hrs labour 105<\/p>

20\/03\/2026 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Access requested today Monday 9th March.<\/p>

09\/03\/2026 (carly)Tenants home for access.<\/p>

09\/03\/2026 (gavin)Replaced shower screen rubberChecked 2 radiators thats are not working. Bled and turned valves on NOTE need plumber to check pleaseCrack on wall previously repaired but can still see crack where filler has shrunk back. Called decorator who previously repaired and they have visited to sortWindows need draft excluder to be replaced on all sash windows. Could not source will arrange order and return when we have replacment.<\/p>

09\/03\/2026 (carly)Access requested 9am Friday 13th March for Gavin to return.<\/p>

11\/03\/2026 (carly)Follow up sent requesting access for both Gavin and Mike on Friday 13th March.<\/p>

11\/03\/2026 (carly)Confirmed - tenant home for access.<\/p>

13\/03\/2026 (gavin)Fitted draft excluders to all windows that needed it.Tightened door stop that was loose to skirting<\/p>

19\/03\/2026 (michaelk)Attended site to investigate reported heating problems. We were showed to 2 x radiators that weren't heating, so we attempted to balance the area. This however, didn't resolve the issue as flushing the heating system and a re-balancing all floors is required. I will provide a quote to carry out the work. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Replaced shower screen rubber sealWindows need draft excluder to be replaced on all sash windows, ordered replacement Returned to site and supplied and fitted new draft excluders to all windows that needed it. Tightened door stop that was loose to skirtingAttended site to investigate reported heating problems. We were showed to 2 x radiators that weren't heating, so we attempted to balance the area. This however, didn't resolve the issue as flushing the heating system and a re-balancing all floors is required, will provide a quote to carry out the work.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62162","ticket_flag":"0","ticket_reference":"HDT63247","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"924","cs_address_1":"Flat 1","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"924","ticket_title":"Various Issues","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/03\/26 10:18","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 10:18 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 10:23 (carly)<\/b>Client has requested Tuesday 17th March.Awaiting access details.<\/p>

16\/03\/2026 13:43 (carly)<\/b>Follow up email sent requesting access details.<\/p>

16\/03\/2026 13:53 (carly)<\/b>Tenant home for access.<\/p>

17\/03\/2026 11:52 (carly)<\/b>Access now requested for Wednesday 18th March or Thursday 19th March.<\/p>

17\/03\/2026 12:09 (carly)<\/b>Confirmed for Tuesday 24th March between 10-12pm.<\/p>

17\/03\/2026 12:13 (carly)<\/b>Tenant home for access.<\/p>

24\/03\/2026 12:03 (gavin)<\/b>Unblocked bathroom sink. Full of hair etcShutter was stuck open. Had been forced into is closing. Manged to prise it out. Rubbed down top and bottom as it was rubbing.Blocked holes in fireplace with lead tape.<\/p>

25\/03\/2026 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Client has requested Tuesday 17th March.Awaiting access details.<\/p>

16\/03\/2026 (carly)Follow up email sent requesting access details.<\/p>

16\/03\/2026 (carly)Tenant home for access.<\/p>

17\/03\/2026 (carly)Access now requested for Wednesday 18th March or Thursday 19th March.<\/p>

17\/03\/2026 (carly)Confirmed for Tuesday 24th March between 10-12pm.<\/p>

17\/03\/2026 (carly)Tenant home for access.<\/p>

24\/03\/2026 (gavin)Unblocked bathroom sink. Full of hair etcShutter was stuck open. Had been forced into is closing. Manged to prise it out. Rubbed down top and bottom as it was rubbing.Blocked holes in fireplace with lead tape.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.Unblocked bathroom sink. Full of hair etc Shutter was stuck open. Had been forced into closing. Managed to prise it out. Rubbed down top and bottom as it was rubbing. Blocked holes in fireplace with lead tape.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62164","ticket_flag":"0","ticket_reference":"HDT63249","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1129","cs_address_1":"Flat 1","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1129","ticket_title":"Flat Door Handle","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/03\/26 11:11","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 11:11 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 11:12 (carly)<\/b>Codes for access -Codes: 6842Flat 1: 7429<\/p>

09\/03\/2026 11:48 (roy)<\/b>Code to flat seems to be incorrectBut handle going to flats 1,2 and 3 was very loose.Refixed this handleAll ok<\/p>

10\/03\/2026 11:08 (carly)<\/b>Please use key codes for access if Ops manager is not on site.<\/p>

10\/03\/2026 13:28 (roy)<\/b>Returned and fitted knob to door<\/p>

10\/03\/2026 13:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Codes for access -Codes: 6842Flat 1: 7429<\/p>

09\/03\/2026 (roy)Code to flat seems to be incorrectBut handle going to flats 1,2 and 3 was very loose.Refixed this handleAll ok<\/p>

10\/03\/2026 (carly)Please use key codes for access if Ops manager is not on site.<\/p>

10\/03\/2026 (roy)Returned and fitted knob to door<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/03\/2026.Repaired and installed door knob securely onto door leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62167","ticket_flag":"0","ticket_reference":"HDT63252","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3017","cs_address_1":"1 Russel Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JD","ticket_client_site":"3017","ticket_title":"Meter check","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/03\/26 15:00","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 15:00 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 15:02 (carly)<\/b>Access requested Wednesday 11th March 1030-1130am.<\/p>

12\/03\/2026 08:00 (alan)<\/b>Take photos of metersElectrical and water meter are both in basement vault The electrical meter is a dual rate meter<\/p>

12\/03\/2026 10:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Access requested Wednesday 11th March 1030-1130am.<\/p>

12\/03\/2026 (alan)Take photos of metersElectrical and water meter are both in basement vault The electrical meter is a dual rate meter<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Took photos of meters, electrical and water meter are both in basement vault The electrical meter is a dual rate meter","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62168","ticket_flag":"0","ticket_reference":"HDT63253","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"33 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JT","cs_id":"2415","cs_address_1":"33 Catherine Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JT","ticket_client_site":"2415","ticket_title":"Meter check","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/03\/26 15:03","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 15:03 (System)<\/b>Ticket Created<\/p>

10\/03\/2026 07:29 (alan)<\/b>Please note there are 2 water meters both appear to be monitoring the same supply 1 outside in pavement and the other in the basement vault The electrical meter is in the basement electrical cupboard There is no gas in this unit <\/p>

10\/03\/2026 11:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/03\/2026 (alan)Please note there are 2 water meters both appear to be monitoring the same supply 1 outside in pavement and the other in the basement vault The electrical meter is in the basement electrical cupboard There is no gas in this unit <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/03\/2026.Please note there are 2 water meters both appear to be monitoring the same supply ,1 outside in pavement and the other in the basement vault The electrical meter is in the basement electrical cupboard There is no gas in this unit","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62171","ticket_flag":"0","ticket_reference":"HDT63256","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 77-78 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"1130","cs_address_1":"Flat 1","cs_address_2":"77-78 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1130","ticket_title":"Blocked Drains","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/03\/26 15:38","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 15:38 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 15:39 (carly)<\/b>Keys for access if tenant is not home.<\/p>

10\/03\/2026 10:57 (gavin)<\/b>Both shower and bath wastes blocked. Took out shower trap and cleanedPlunged bath. All ok now. A lot of conditioner in traps. Advised to use unblocker every month or so<\/p>

10\/03\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>

12\/03\/2026 10:11 (System)<\/b>Ticket report emailed to christina.mcloughlin@ocs.com (Flat 1, 77-78 St Martins Lane, London, WC2N 4AA). <\/p>

27\/03\/2026 09:15 (System)<\/b>Ticket report emailed to christina.mcloughlin@ocs.com (Flat 1, 77-78 St Martins Lane, London, WC2N 4AA). <\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Keys for access if tenant is not home.<\/p>

10\/03\/2026 (gavin)Both shower and bath wastes blocked. Took out shower trap and cleanedPlunged bath. All ok now. A lot of conditioner in traps. Advised to use unblocker every month or so<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/03\/2026.Both shower and bath wastes blocked. Took out shower trap and cleaned, plunged bath. All ok now. A lot of conditioner in traps. Advised to use un-blocker every month or so","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62193","ticket_flag":"0","ticket_reference":"HDT63278","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2978","cs_address_1":"13-15 Tavistock Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_title":"Lighting Issues.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 12:44","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 12:44 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 15:42 (alan)<\/b>Replace blown lamps in common parts on ground floor and top floor as needed <\/p>

11\/03\/2026 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (alan)Replace blown lamps in common parts on ground floor and top floor as needed <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Replaced blown lamps in common parts on ground floor and top floor as needed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62196","ticket_flag":"0","ticket_reference":"HDT63281","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"35 Catherine Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2822","cs_address_1":"35 Catherine Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2822","ticket_title":"Lighting issue in common parts ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 13:19","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 13:19 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 13:19 (jane)<\/b>Attending today <\/p>

11\/03\/2026 15:43 (alan)<\/b>Order replacement lamps for wall lights on 1st and 2nd floors <\/p>

11\/03\/2026 16:43 (jane)<\/b>Ordered replacement lamps for wall lights on 1st and 2nd floors - Email Sent<\/b><\/p>

13\/03\/2026 12:23 (alan)<\/b>Replace blown lamps in common parts <\/p>

13\/03\/2026 15:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (jane)Attending today <\/p>

11\/03\/2026 (alan)Order replacement lamps for wall lights on 1st and 2nd floors <\/p>

11\/03\/2026 (jane)Ordered replacement lamps for wall lights on 1st and 2nd floors<\/p>

13\/03\/2026 (alan)Replace blown lamps in common parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Replaced blown lamps in common parts lighting leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62205","ticket_flag":"0","ticket_reference":"HDT63290","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1760","cs_address_1":"Flat 1","cs_address_2":"9a Wardour Street ","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"1760","ticket_title":"To carry out PAT testing and alarm inspection and provide reports ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"12\/03\/26 08:43","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 08:43 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 08:44 (jane)<\/b>Client requested Monday, advised we can attend at 11am on Monday 16th March <\/p>

12\/03\/2026 11:27 (jane)<\/b>Keys for access ay 11am on Monday 16th March<\/p>

16\/03\/2026 12:05 (roy)<\/b>Pat and alarm testAlarms need replacing <\/p>

25\/03\/2026 10:42 (jane)<\/b>Engineer has the alarms, Lilian arranging access when convenient for the tenant <\/p>

30\/03\/2026 15:12 (carly)<\/b>Email sent requesting a date for access to fit alarms.<\/p>

31\/03\/2026 09:10 (carly)<\/b>Confirmed for Thursday 2nd April, keys for access.<\/p>

31\/03\/2026 09:10 (carly)<\/b>From 11am.<\/p>

02\/04\/2026 12:02 (roy)<\/b>Replaced out of date alarms<\/p>

03\/04\/2026 18:51 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Client requested Monday, advised we can attend at 11am on Monday 16th March <\/p>

12\/03\/2026 (jane)Keys for access ay 11am on Monday 16th March<\/p>

16\/03\/2026 (roy)Pat and alarm testAlarms need replacing <\/p>

25\/03\/2026 (jane)Engineer has the alarms, Lilian arranging access when convenient for the tenant <\/p>

30\/03\/2026 (carly)Email sent requesting a date for access to fit alarms.<\/p>

31\/03\/2026 (carly)Confirmed for Thursday 2nd April, keys for access.<\/p>

31\/03\/2026 (carly)From 11am.<\/p>

02\/04\/2026 (roy)Replaced out of date alarms<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026. Attended site to carry out a PAT and replace heat and smoke alarms.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62206","ticket_flag":"0","ticket_reference":"HDT63291","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 15 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"88","cs_address_1":"Flat 1","cs_address_2":"15 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"88","ticket_title":"A blocked kitchen sink and a leak in the waste pipe.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 09:21","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 09:21 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 09:22 (jane)<\/b>Requested access for today around lunchtime <\/p>

12\/03\/2026 09:59 (jane)<\/b>keys for access <\/p>

12\/03\/2026 14:09 (gavin)<\/b>Cleared trap which was full or food waste and hair. All ok now<\/p>

13\/03\/2026 10:44 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2026 10:45 (System)<\/b>Ticket report emailed to Shannon.Mulgrew@ocs.com (Flat 1, 15 Tavistock Street, London, WC2E 7PA). <\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Requested access for today around lunchtime <\/p>

12\/03\/2026 (jane)keys for access <\/p>

12\/03\/2026 (gavin)Cleared trap which was full or food waste and hair. All ok now<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Cleared trap which was full or food waste and hair.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62207","ticket_flag":"0","ticket_reference":"HDT63292","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17 Catherine Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2B 5JS","cs_id":"1277","cs_address_1":"Flat 1","cs_address_2":"17 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JS","ticket_client_site":"1277","ticket_title":"To look at the drains & the kitchen cabinets - ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 09:43","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 09:43 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 09:46 (jane)<\/b>Tenant home for access at 2:30pm today <\/p>

12\/03\/2026 15:58 (gavin)<\/b>Unblocked shower drainStuck back sides of 5 cupboards that were hanging off<\/p>

13\/03\/2026 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Tenant home for access at 2:30pm today <\/p>

12\/03\/2026 (gavin)Unblocked shower drainStuck back sides of 5 cupboards that were hanging off<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Unblocked shower drain Reinstated cupboards that were hanging off","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62208","ticket_flag":"0","ticket_reference":"HDT63293","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"17 Slingsby Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9AB","cs_id":"80","cs_address_1":"17 Slingsby Place","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9AB","ticket_client_site":"80","ticket_title":"L6- disable toilet is blocked - report to reception ","ticket_contact":"3692","contact_first_name":"Agnieszka","contact_last_name":"Chrobak","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 10:27","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 10:27 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 10:28 (jane)<\/b>For today <\/p>

12\/03\/2026 13:05 (roy)<\/b>Clear blockage to toiletCleaned panAll ok<\/p>

13\/03\/2026 15:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)For today <\/p>

12\/03\/2026 (roy)Clear blockage to toiletCleaned panAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Cleared blockage to toilet Cleaned pan All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62218","ticket_flag":"0","ticket_reference":"HDT63303","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"872","cs_address_1":"21 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"872","ticket_title":"To supply to site printer cartridges ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 14:43","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 14:43 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 14:44 (jane)<\/b>Printer cartridges on order, being delivered direct to site <\/p>

12\/03\/2026 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Printer cartridges on order, being delivered direct to site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Supplying 2No sets of printer cartridges to site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"N\/A","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62219","ticket_flag":"0","ticket_reference":"HDT63304","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"Locate the gas meter and provide a reading","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 15:09","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 15:09 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 15:10 (jane)<\/b>Attending on Friday 13th March <\/p>

13\/03\/2026 14:17 (alan)<\/b>This meter is in the basement vault of PretThe meter is capped off and used to feed the landlord boilers for the office above <\/p>

13\/03\/2026 14:31 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Attending on Friday 13th March <\/p>

13\/03\/2026 (alan)This meter is in the basement vault of PretThe meter is capped off and used to feed the landlord boilers for the office above <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.This meter is in the basement vault of Pret The meter is capped off and used to feed the landlord boilers for the office above, report attached ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62223","ticket_flag":"0","ticket_reference":"HDT63308","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2132","cs_address_1":"Flat 6 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_title":"MDR\/JH\/17496 - New window restrictors ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"12\/03\/26 15:34","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 15:37 (jane)<\/b>Office ordering new restrictors <\/p>

13\/03\/2026 15:41 (jane)<\/b>Sash window stops on order - delivery date 17th March <\/p>

18\/03\/2026 15:57 (travis)<\/b>Fitted new window restrictors to all windows,26 restrictors in total.<\/p>

18\/03\/2026 16:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Office ordering new restrictors <\/p>

13\/03\/2026 (jane)Sash window stops on order - delivery date 17th March <\/p>

18\/03\/2026 (travis)Fitted new window restrictors to all windows,26 restrictors in total.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.MDR\/JH\/17496 - New window restrictors completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62225","ticket_flag":"0","ticket_reference":"HDT63310","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"2132","cs_address_1":"Flat 6 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"2132","ticket_title":"MDR\/JH\/17497 - To replace all chains to double roller blinds ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"12\/03\/26 15:35","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 15:35 (jane)<\/b>(Ticket Closed)<\/p>

13\/03\/2026 15:31 (jane)<\/b>Blinds chains on order due to be delivered on Monday 16th March <\/p>","ticket_full_notes_text":"

13\/03\/2026 (jane)Blinds chains on order due to be delivered on Monday 16th March <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Duplicate ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62230","ticket_flag":"0","ticket_reference":"HDT63315","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"6-7 Mercer Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9FA","cs_id":"2899","cs_address_1":"6-7 Mercer Walk","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2899","ticket_title":"To install a new wall socket.","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 09:42","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 09:42 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 18:15 (alan)<\/b>Look at faulty socket in common parts and order replacement <\/p>

02\/04\/2026 15:15 (alan)<\/b>Return to site and replace socket <\/p>

03\/04\/2026 12:41 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (alan)Look at faulty socket in common parts and order replacement <\/p>

02\/04\/2026 (alan)Return to site and replace socket <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026. Attended site to investigate faulty socket in common parts and order replacement.Return to site and replace socket","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62232","ticket_flag":"0","ticket_reference":"HDT63317","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.4 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"424","cs_address_1":"Flat 2.4","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"424","ticket_title":"Various Issues","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 10:25","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 10:25 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 10:26 (carly)<\/b>Access requested Monday 16th March 11am.<\/p>

16\/03\/2026 11:28 (carly)<\/b>Access now requested Monday 23rd March 9am as per client.<\/p>

16\/03\/2026 13:10 (gavin)<\/b>1 x roller blind repaired. All ok2nd roller blind is frayed and could do with replacement but it does work.Bathroom floor issues. Tiling redone in last 6 months according to tennant?Does not want it grouted. Issue is with ply floor under tiles.Spoke to Lillian, can we please quote for new ply to be installed and tiles to then be refitted as floor is rotten under tiles.<\/p>

25\/03\/2026 15:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Monday 16th March 11am.<\/p>

16\/03\/2026 (carly)Access now requested Monday 23rd March 9am as per client.<\/p>

16\/03\/2026 (gavin)1 x roller blind repaired. All ok2nd roller blind is frayed and could do with replacement but it does work.Bathroom floor issues. Tiling redone in last 6 months according to tennant?Does not want it grouted. Issue is with ply floor under tiles.Spoke to Lillian, can we please quote for new ply to be installed and tiles to then be refitted as floor is rotten under tiles.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/03\/2026.Repaired roller blinds Bathroom floor issues. Issue is with ply floor under tiles, reported back findings ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62236","ticket_flag":"0","ticket_reference":"HDT63321","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"11 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"669","cs_address_1":"11 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5PP","ticket_client_site":"669","ticket_title":"Water Meter Readings.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:10 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:12 (carly)<\/b>Access requested Tuesday 17th March 9am.<\/p>

16\/03\/2026 11:58 (carly)<\/b>Follow up email sent requesting access.<\/p>

16\/03\/2026 13:38 (carly)<\/b>Confirmed for Tuesday 17th March.<\/p>

17\/03\/2026 13:27 (roy)<\/b>Found meter under front metal staircase buried under lots of gear.Very difficult to get to as air con built in front of it.Used mop to clean glass but reading not very clear.Hopefully all ok<\/p>

18\/03\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Tuesday 17th March 9am.<\/p>

16\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

16\/03\/2026 (carly)Confirmed for Tuesday 17th March.<\/p>

17\/03\/2026 (roy)Found meter under front metal staircase buried under lots of gear.Very difficult to get to as air con built in front of it.Used mop to clean glass but reading not very clear.Hopefully all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/03\/2026.Found meter under front metal staircase, please see image attached on report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62238","ticket_flag":"0","ticket_reference":"HDT63323","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.01 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"410","cs_address_1":"Flat 2.01","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"410","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:20","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:20 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:48 (carly)<\/b>Access requested Thursday 19th March 1pm<\/p>

17\/03\/2026 10:52 (carly)<\/b>Follow up email sent requesting access.<\/p>

26\/03\/2026 08:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/03\/2026 14:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Thursday 19th March 1pm<\/p>

17\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

26\/03\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Full gas compliance testing and PAT testing completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62239","ticket_flag":"0","ticket_reference":"HDT63324","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.02 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1288","cs_address_1":"Flat 2.02","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1288","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:22","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:22 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:48 (carly)<\/b>Access requested Thursday 19th March 3pm<\/p>

17\/03\/2026 10:52 (carly)<\/b>Follow up email sent requesting access.<\/p>

26\/03\/2026 08:09 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/03\/2026 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Thursday 19th March 3pm<\/p>

17\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

26\/03\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62240","ticket_flag":"0","ticket_reference":"HDT63325","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.01 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1026","cs_address_1":"Flat 3.01","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1026","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:34","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:34 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:42 (carly)<\/b>Access requested Friday 20th March 11am<\/p>

17\/03\/2026 10:52 (carly)<\/b>Follow up email sent requesting access.<\/p>

02\/04\/2026 13:25 (jane)<\/b>Requested access for Friday 10th April <\/p>

02\/04\/2026 13:28 (jane)<\/b>Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 07:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/04\/2026 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Friday 20th March 11am<\/p>

17\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

02\/04\/2026 (jane)Requested access for Friday 10th April <\/p>

02\/04\/2026 (jane)Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62241","ticket_flag":"0","ticket_reference":"HDT63326","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.02 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"573","cs_address_1":"Flat 3.02","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"573","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:42","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:42 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:44 (carly)<\/b>Access requested Friday 20th March 1pm<\/p>

17\/03\/2026 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

02\/04\/2026 13:26 (jane)<\/b>Requested access for Friday 10th April <\/p>

02\/04\/2026 13:28 (jane)<\/b>Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 07:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/04\/2026 10:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Friday 20th March 1pm<\/p>

17\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

02\/04\/2026 (jane)Requested access for Friday 10th April <\/p>

02\/04\/2026 (jane)Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62242","ticket_flag":"0","ticket_reference":"HDT63327","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.03 8a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PJ","cs_id":"1272","cs_address_1":"Flat 3.03","cs_address_2":"8a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PJ","ticket_client_site":"1272","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 11:45","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 11:45 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 11:46 (carly)<\/b>Access requested Friday 20th March 3pm.<\/p>

17\/03\/2026 10:53 (carly)<\/b>Follow up email sent requesting access.<\/p>

02\/04\/2026 13:28 (jane)<\/b>Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 07:25 (michaelk)<\/b>Completed full compliance testing 185<\/p>

14\/04\/2026 10:51 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Friday 20th March 3pm.<\/p>

17\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

02\/04\/2026 (jane)Confirmed for Friday 10th April between 11am and 3pm, to call Adriana on arrival <\/p>

14\/04\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Carried out full gas compliance testing and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62243","ticket_flag":"0","ticket_reference":"HDT63328","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1B 5QB","cs_id":"2980","cs_address_1":"37-38 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1B 5QB","ticket_client_site":"2980","ticket_title":"Mailboxes","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 12:07","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 12:07 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 15:45 (gavin)<\/b>Mailboxes need to be glued back together. I have removed and will repair and fir back next week<\/p>

25\/03\/2026 11:21 (carly)<\/b>Engineer to return and paint mail boxes.<\/p>

27\/03\/2026 13:53 (gavin)<\/b>Removed doorsGlued togetherWood filled and sand2 coats aqua satinwoodRefitAll ok<\/p>

30\/03\/2026 14:17 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (gavin)Mailboxes need to be glued back together. I have removed and will repair and fir back next week<\/p>

25\/03\/2026 (carly)Engineer to return and paint mail boxes.<\/p>

27\/03\/2026 (gavin)Removed doorsGlued togetherWood filled and sand2 coats aqua satinwoodRefitAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026. Attended site and carried out repairs to mailboxes as instructed.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62245","ticket_flag":"0","ticket_reference":"HDT63330","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 Exeter Mansions ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2845","cs_address_1":"Flat 5","cs_address_2":"Exeter Mansions ","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2845","ticket_title":"Multi alarms","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 12:34","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 12:34 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 21:08 (michaelk)<\/b>Completed the installation of 1 x multi alalrm. 1hr labour plus parts, total 156.60 ex vat.<\/p>

20\/03\/2026 10:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (michaelk)Completed the installation of 1 x multi alalrm. 1hr labour plus parts, total 156.60 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/03\/2026.Completed the installation of 1 x multi alarm.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62246","ticket_flag":"0","ticket_reference":"HDT63331","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 1-3 Horse & Dolphin Yard","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5AZ","cs_id":"1545","cs_address_1":"Flat 4","cs_address_2":"1-3 Horse & Dolphin Yard","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"1545","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 12:37","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 12:37 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 12:38 (carly)<\/b>Access requested Wednesday 25th March 11am.<\/p>

25\/03\/2026 12:24 (carly)<\/b>Attending today 25th March.<\/p>

30\/03\/2026 08:36 (michaelk)<\/b>Completed full compliance testing 185<\/p>

30\/03\/2026 11:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Wednesday 25th March 11am.<\/p>

25\/03\/2026 (carly)Attending today 25th March.<\/p>

30\/03\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026. Attended site to carry out a full gas and PAT compliance testing and issued certification on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62251","ticket_flag":"0","ticket_reference":"HDT63336","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 11a Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PP","cs_id":"1733","cs_address_1":"Flat 1","cs_address_2":"11a Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PP","ticket_client_site":"1733","ticket_title":"To carry out full gas compliance and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 12:52","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 12:52 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 12:53 (carly)<\/b>Access requested Friday 27th March 11am.<\/p>

17\/03\/2026 08:54 (carly)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (carly)Access requested Friday 27th March 11am.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Cancelled as per client","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62255","ticket_flag":"0","ticket_reference":"HDT63340","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1470","cs_address_1":"Flat 2","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1470","ticket_title":"MDR\/JH\/17492 - Replacement washer\/dryer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"13\/03\/26 13:27","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 13:28 (jane)<\/b>Repair Aid ordering new Hotpoint washing machine <\/p>

18\/03\/2026 09:50 (carly)<\/b>Emailed Repair Aid requesting update on delivery.<\/p>

19\/03\/2026 13:12 (jane)<\/b>Requested access to fit new washer\/dryer on Tuesday, 24th of March between 10 and 2pm <\/p>

23\/03\/2026 14:07 (carly)<\/b>Confirmed, please use keys for access if tenant is not home.<\/p>

24\/03\/2026 16:12 (roy)<\/b>With Repair Aid<\/p>

25\/03\/2026 07:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (jane)Repair Aid ordering new Hotpoint washing machine <\/p>

18\/03\/2026 (carly)Emailed Repair Aid requesting update on delivery.<\/p>

19\/03\/2026 (jane)Requested access to fit new washer\/dryer on Tuesday, 24th of March between 10 and 2pm <\/p>

23\/03\/2026 (carly)Confirmed, please use keys for access if tenant is not home.<\/p>

24\/03\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.MDR\/JH\/17492 - Replacement washer\/dryer completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62258","ticket_flag":"0","ticket_reference":"HDT63343","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.3 28 Lisle Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"587","cs_address_1":"Flat 2.3","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"587","ticket_title":"To carry out full gas compliance testing and PAT testing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/03\/26 14:29","ticket_invoice_total":null,"ticket_notes_combined":"

13\/03\/2026 14:29 (System)<\/b>Ticket Created<\/p>

13\/03\/2026 14:29 (jane)<\/b>Trying to access today with client <\/p>

13\/03\/2026 14:37 (jane)<\/b>Requested access for Monday 16th March at 10am <\/p>

20\/03\/2026 12:28 (carly)<\/b>Duplicate - Already completed.<\/p>

20\/03\/2026 13:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/03\/2026 (jane)Trying to access today with client <\/p>

13\/03\/2026 (jane)Requested access for Monday 16th March at 10am <\/p>

20\/03\/2026 (carly)Duplicate - Already completed.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/03\/2026.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62268","ticket_flag":"0","ticket_reference":"HDT63353","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2933","cs_address_1":"Flat 10","cs_address_2":"Goodwins House, 55 -57 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"2933","ticket_title":"10 Goodwins - Lights not working outside","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"16\/03\/26 14:03","ticket_invoice_total":null,"ticket_notes_combined":"

16\/03\/2026 14:03 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 11:57 (carly)<\/b>Confirmed for Wednesday 18th March.<\/p>

17\/03\/2026 12:26 (carly)<\/b>Awaiting access details.<\/p>

18\/03\/2026 14:44 (roy)<\/b>All lights workingOutside flat and in alleyway outside main door<\/p>

18\/03\/2026 14:44 (roy)<\/b>All lights workingOutside flat and in alleyway outside main door<\/p>

19\/03\/2026 07:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (carly)Confirmed for Wednesday 18th March.<\/p>

17\/03\/2026 (carly)Awaiting access details.<\/p>

18\/03\/2026 (roy)All lights workingOutside flat and in alleyway outside main door<\/p>

18\/03\/2026 (roy)All lights workingOutside flat and in alleyway outside main door<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Reset and left all lights working outside flat and in alleyway outside main door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62269","ticket_flag":"1","ticket_reference":"HDT63354","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"1575","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"Emergency light in shared exit","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/03\/26 14:08","ticket_invoice_total":null,"ticket_notes_combined":"

16\/03\/2026 14:08 (System)<\/b>Ticket Created<\/p>

16\/03\/2026 14:09 (carly)<\/b>Client requested Thursday 19th March, awaiting response from Alan.<\/p>

19\/03\/2026 12:05 (jane)<\/b>Confirmed for Tuesday 24th March at 11am, tenant will give access <\/p>

23\/03\/2026 12:47 (alan)<\/b>Called out to investigate emergency light on shared fire escape not workingFault fan to be broken connection in light fitting on fire escape staircaseTested through and repaired connection and left all lights working<\/p>

23\/03\/2026 14:42 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/03\/2026 (carly)Client requested Thursday 19th March, awaiting response from Alan.<\/p>

19\/03\/2026 (jane)Confirmed for Tuesday 24th March at 11am, tenant will give access <\/p>

23\/03\/2026 (alan)Called out to investigate emergency light on shared fire escape not workingFault fan to be broken connection in light fitting on fire escape staircaseTested through and repaired connection and left all lights working<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026. Called out to investigate emergency light on shared fire escape not working Fault fan to be broken connection in light fitting on fire escape staircase Tested through and repaired connection and left all lights working","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62271","ticket_flag":"0","ticket_reference":"HDT63356","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"81","cs_address_1":"66 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"81","ticket_title":"X2 Lightbulbs","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/03\/26 14:40","ticket_invoice_total":null,"ticket_notes_combined":"

16\/03\/2026 14:40 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 16:01 (roy)<\/b>Replaced 3 x bulbs<\/p>

20\/03\/2026 09:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (roy)Replaced 3 x bulbs<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Replaced 3 x bulbs leaving lighting in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62277","ticket_flag":"0","ticket_reference":"HDT63362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat A 39 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_id":"847","cs_address_1":"Flat A","cs_address_2":"39 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QD","ticket_client_site":"847","ticket_title":"Dryer not heating up","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/03\/26 08:50","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 08:50 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 09:41 (carly)<\/b>Repair Aid have requested Monday 23rd March between 10-2pm. Awaiting client response.<\/p>

18\/03\/2026 10:12 (carly)<\/b>Confirmed - tenant to provide access.<\/p>

20\/03\/2026 12:58 (carly)<\/b>Repair Aid now unable to do Monday 23rd March, they have now requested Tuesday 24th March 12-6pm, awaiting client response.<\/p>

20\/03\/2026 13:32 (jane)<\/b>Confirmed for Tuesday afternoon 24th March, tenant to give access <\/p>

25\/03\/2026 16:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/03\/2026 (carly)Repair Aid have requested Monday 23rd March between 10-2pm. Awaiting client response.<\/p>

18\/03\/2026 (carly)Confirmed - tenant to provide access.<\/p>

20\/03\/2026 (carly)Repair Aid now unable to do Monday 23rd March, they have now requested Tuesday 24th March 12-6pm, awaiting client response.<\/p>

20\/03\/2026 (jane)Confirmed for Tuesday afternoon 24th March, tenant to give access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.|Safety thermostat reset on dryer, appliance was left in working order. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62280","ticket_flag":"0","ticket_reference":"HDT63365","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handy Man Services Wednesday 8th April and Thursday 9th April","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/03\/26 10:25","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 10:25 (System)<\/b>Ticket Created<\/p>

09\/04\/2026 08:08 (gavin)<\/b>Completed tasks for Sue at slingsby<\/p>

10\/04\/2026 09:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/04\/2026 (gavin)Completed tasks for Sue at slingsby<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.Handy Man Services Wednesday 8th April and Thursday 9th April complete","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62281","ticket_flag":"0","ticket_reference":"HDT63366","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7BD","cs_id":"123","cs_address_1":"Flat 6","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2E 7BD","ticket_client_site":"123","ticket_title":"Smoke \/ Fire Alarms","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/03\/26 10:26","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 10:26 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 10:26 (carly)<\/b>Please access with keys.<\/p>

17\/03\/2026 11:23 (roy)<\/b>All alarms working ok tested okWithin ok<\/p>

19\/03\/2026 06:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (carly)Please access with keys.<\/p>

17\/03\/2026 (roy)All alarms working ok tested okWithin ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/03\/2026.Tested and all alarms working All within date","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62286","ticket_flag":"0","ticket_reference":"HDT63371","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"9a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PF","cs_id":"221","cs_address_1":"9a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PF","ticket_client_site":"221","ticket_title":"Refix External steps.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"17\/03\/26 13:56","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 13:56 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 15:36 (gavin)<\/b>Repaired step and secured all 5 step noses. All ok<\/p>

19\/03\/2026 07:03 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (gavin)Repaired step and secured all 5 step noses. All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/03\/2026.Repaired step and secured all 5 step noses","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62287","ticket_flag":"0","ticket_reference":"HDT63372","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"MDR\/JH\/16695 - Basic annual clean\/service of Dyson hand dryers ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"18\/03\/26 09:29","ticket_invoice_total":null,"ticket_notes_combined":"

08\/04\/2026 11:42 (jane)<\/b>Attending at 6am on Monday 13th April <\/p>

14\/04\/2026 06:29 (alan)<\/b>Basic annual clean\/service of Dyson<\/p>

14\/04\/2026 10:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (jane)Attending at 6am on Monday 13th April <\/p>

14\/04\/2026 (alan)Basic annual clean\/service of Dyson<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.MDR\/JH\/16695 - Basic annual clean\/service of Dyson hand dryers completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62291","ticket_flag":"0","ticket_reference":"HDT63376","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 4 Wellington Court ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2211","cs_address_1":"Flat 4","cs_address_2":"Wellington Court ","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2211","ticket_title":"To supply only 2No Armitage Shanks Contour 21+ slim toilet seats and covers ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/26 10:04","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 10:04 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 10:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Supplied only 2No Armitage Shanks Contour 21+ slim toilet seats and covers","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62293","ticket_flag":"0","ticket_reference":"HDT63378","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"To attend to leak ","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/26 10:46","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 10:46 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 10:49 (jane)<\/b>(Ticket Closed)<\/p>

24\/03\/2026 12:29 (System)<\/b>Ticket report emailed to donalina.gargrupe-bikar@ocs.com (39 William IV Street , London, WC2N 4DD). <\/p>

24\/03\/2026 12:30 (System)<\/b>Ticket report emailed to Shannon.Mulgrew@ocs.com (39 William IV Street , London, WC2N 4DD). <\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Following inspection found air con pipe has been drilled into the side of a 4 inch waste pipe.Leaking from the connection from air con pipe, its called a strap on and hasn't been fixed properly.You can see all the corrosion around the fitting.Underneath on the ceiling is all wet but nothing leaking on my visit.Air con discharges every now and againPipe from air con needs to be fitted properly ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62295","ticket_flag":"0","ticket_reference":"HDT63380","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28a Lisle Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"3065","cs_address_1":"28a Lisle Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"3065","ticket_title":"MDR\/JH\/17505 - Water damage repairs to common parts ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"18\/03\/26 10:50","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 12:40 (carly)<\/b>Access requested Monday 30th March.<\/p>

24\/03\/2026 13:27 (jane)<\/b>Confirmed for Monday 30th March.<\/p>

31\/03\/2026 13:10 (jack)<\/b>Done <\/p>

01\/04\/2026 09:57 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (carly)Access requested Monday 30th March.<\/p>

24\/03\/2026 (jane)Confirmed for Monday 30th March.<\/p>

31\/03\/2026 (jack)Done <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026. Attended site and carried out Water damage repairs to common parts as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62309","ticket_flag":"0","ticket_reference":"HDT63394","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"24 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"539","cs_address_1":"24 Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_title":"wall repair at 24 N is on the common part staircase window ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/26 13:23","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 13:23 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 07:14 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026.Duplicate ticket ","ticket_activity_email":"keith@kor-web.com","ticket_resources":null,"ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62310","ticket_flag":"0","ticket_reference":"HDT63395","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"539","cs_address_1":"24 Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"539","ticket_title":"Wall repair, this is in the common part staircase window ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"18\/03\/26 13:23","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 13:23 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 13:24 (jane)<\/b>Attending today <\/p>

23\/03\/2026 14:54 (jack)<\/b>160<\/p>

23\/03\/2026 16:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/03\/2026 (jane)Attending today <\/p>

23\/03\/2026 (jack)160<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026. Attended site and carried out repairs to wall in the common parts staircase.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62314","ticket_flag":"0","ticket_reference":"HDT63399","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34 Cranbourne Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7AD","cs_id":"3034","cs_address_1":"34 Cranbourne Street","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7AD","ticket_client_site":"3034","ticket_title":"Meter read for the meter at 34 Cranbourn","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/26 15:54","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 15:54 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 15:55 (jane)<\/b>Advised we will attending on Thursday morning 19th March <\/p>

19\/03\/2026 10:25 (jane)<\/b>Engineer may require access to the commercial unit Jimmy & Sons today in order to take a meter reading. If access is needed, they will liaise directly with staff on site.<\/p>

20\/03\/2026 09:19 (roy)<\/b>Sent photos over via email<\/p>

20\/03\/2026 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

18\/03\/2026 (jane)Advised we will attending on Thursday morning 19th March <\/p>

19\/03\/2026 (jane)Engineer may require access to the commercial unit Jimmy & Sons today in order to take a meter reading. If access is needed, they will liaise directly with staff on site.<\/p>

20\/03\/2026 (roy)Sent photos over via email<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/03\/2026.Meter readings taken and images sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62320","ticket_flag":"0","ticket_reference":"HDT63405","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"794","cs_address_1":"24a Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_title":"Report to shop, they need a window restrictor removed to enable a fridge to be removed and then reinstated - Qupin contact on site ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 10:43","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 10:43 (System)<\/b>Ticket Created<\/p>

20\/03\/2026 11:18 (jane)<\/b>Returning today <\/p>

23\/03\/2026 15:40 (gavin)<\/b>Re attached window restrictors<\/p>

25\/03\/2026 15:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/03\/2026 (jane)Returning today <\/p>

23\/03\/2026 (gavin)Re attached window restrictors<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/03\/2026.Removed and then reinstated window restrictor as directed on site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62321","ticket_flag":"0","ticket_reference":"HDT63406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"3024","cs_address_1":"Flat 1","cs_address_2":"27 Wardour Street ","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3024","ticket_title":"Water damage repairs ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 13:00","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 13:00 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 13:01 (jane)<\/b>Being completed today <\/p>

30\/03\/2026 14:52 (carly)<\/b>Confirmed for Wednesday 1st April but possible re-booking for Thursday 2nd April between 7-8am.<\/p>

31\/03\/2026 16:19 (carly)<\/b>Now confirmed for Thursday 2nd April<\/p>

08\/04\/2026 17:28 (jack)<\/b>Done 210<\/p>

09\/04\/2026 09:23 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (jane)Being completed today <\/p>

30\/03\/2026 (carly)Confirmed for Wednesday 1st April but possible re-booking for Thursday 2nd April between 7-8am.<\/p>

31\/03\/2026 (carly)Now confirmed for Thursday 2nd April<\/p>

08\/04\/2026 (jack)Done 210<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026. Attended site and carried out water damage repairs followed by decoration as required.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62327","ticket_flag":"0","ticket_reference":"HDT63412","ticket_client":"2176","client_name":"OCS","ticket_address_1":"Flat 4, Fouberts Mansions ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 7QF","cs_id":"3269","cs_address_1":"Flat 4, ","cs_address_2":"Fouberts Mansions ","cs_town":"London ","cs_postcode":"W1F 7QF","ticket_client_site":"3269","ticket_title":"To carry out EICR","ticket_contact":"3683","contact_first_name":"Iva","contact_last_name":"Sabeva ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 15:10","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 15:10 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 15:11 (jane)<\/b>Requested access for Friday 3rd April at 8am <\/p>

26\/03\/2026 14:01 (jane)<\/b>Requested access for Monday 13th April at 8am <\/p>

08\/04\/2026 16:51 (jane)<\/b>Collect keys and knock first <\/p>

14\/04\/2026 06:30 (alan)<\/b>EICR<\/p>

14\/04\/2026 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (jane)Requested access for Friday 3rd April at 8am <\/p>

26\/03\/2026 (jane)Requested access for Monday 13th April at 8am <\/p>

08\/04\/2026 (jane)Collect keys and knock first <\/p>

14\/04\/2026 (alan)EICR<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Carried out EICR ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62328","ticket_flag":"0","ticket_reference":"HDT63413","ticket_client":"2176","client_name":"OCS","ticket_address_1":"Flat 2, Fouberts Mansions ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1F 7QF","cs_id":"3270","cs_address_1":"Flat 2, Fouberts Mansions ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1F 7QF","ticket_client_site":"3270","ticket_title":"To carry out EICR","ticket_contact":"3683","contact_first_name":"Iva","contact_last_name":"Sabeva ","contact_email":"keith@kor-web.com","category_name":"EICR Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 15:14","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 15:14 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 15:15 (jane)<\/b>Requested access for Friday 3rd April at 11am <\/p>

20\/03\/2026 10:52 (jane)<\/b>Keys for access on Friday 3rd April at 11am<\/p>

26\/03\/2026 14:02 (jane)<\/b>Requested access for Monday 13th April at 11am <\/p>

26\/03\/2026 14:34 (jane)<\/b>Confirmed for Monday 13th April at 11am - Management keys for access <\/p>

14\/04\/2026 06:30 (alan)<\/b>EICR<\/p>

14\/04\/2026 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (jane)Requested access for Friday 3rd April at 11am <\/p>

20\/03\/2026 (jane)Keys for access on Friday 3rd April at 11am<\/p>

26\/03\/2026 (jane)Requested access for Monday 13th April at 11am <\/p>

26\/03\/2026 (jane)Confirmed for Monday 13th April at 11am - Management keys for access <\/p>

14\/04\/2026 (alan)EICR<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Carried out EICR ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62331","ticket_flag":"0","ticket_reference":"HDT63416","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Monday 23rd March 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 15:58","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 15:58 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 15:36 (nick)<\/b>Silicone flat 4 Wellington Court<\/p>

23\/03\/2026 16:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (nick)Silicone flat 4 Wellington Court<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/03\/2026. Attended site and carried out handyman Services for Monday 23rd March 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62332","ticket_flag":"0","ticket_reference":"HDT63417","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 39 King Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 8JS","cs_id":"2029","cs_address_1":"Flat 6","cs_address_2":"39 King Street","cs_town":"London","cs_postcode":"WC2E 8JS","ticket_client_site":"2029","ticket_title":"Leaking toilet in the downstairs bathroom","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/03\/26 09:07","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 09:07 (System)<\/b>Ticket Created<\/p>

20\/03\/2026 09:07 (jane)<\/b>Toilet syphon on order - Email Sent<\/b><\/p>

20\/03\/2026 09:14 (roy)<\/b>Visited flat and had to turn off water supply to the toilet.Siphon is letting by and trickling into the pan.Removed siphon and tried cleaning but made it worse.Berwick St plumbers are ordering it for meLeft water supply off for now.Another toilet on site to use<\/p>

25\/03\/2026 09:31 (carly)<\/b>Engineer still chasing parts.<\/p>

27\/03\/2026 11:39 (carly)<\/b>Engineer still chasing parts.<\/p>

01\/04\/2026 11:09 (carly)<\/b>Parts now arrived, access requested 9am Thursday 2nd April.<\/p>

01\/04\/2026 13:05 (carly)<\/b>Tenant has requested we visit today, Roy is aware and due to arrive between 2-3pm.Tenant to provide access.<\/p>

02\/04\/2026 09:56 (roy)<\/b>Replaced Siphon and ball valve <\/p>

03\/04\/2026 18:55 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/03\/2026 (jane)Toilet syphon on order <\/p>

20\/03\/2026 (roy)Visited flat and had to turn off water supply to the toilet.Siphon is letting by and trickling into the pan.Removed siphon and tried cleaning but made it worse.Berwick St plumbers are ordering it for meLeft water supply off for now.Another toilet on site to use<\/p>

25\/03\/2026 (carly)Engineer still chasing parts.<\/p>

27\/03\/2026 (carly)Engineer still chasing parts.<\/p>

01\/04\/2026 (carly)Parts now arrived, access requested 9am Thursday 2nd April.<\/p>

01\/04\/2026 (carly)Tenant has requested we visit today, Roy is aware and due to arrive between 2-3pm.Tenant to provide access.<\/p>

02\/04\/2026 (roy)Replaced Siphon and ball valve <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/04\/2026. Visited flat and had to turn off water supply to the toilet. Siphon is letting by and trickling into the pan. Ordered new parts.Returned once collected pats from suppliers and replaced siphon and ball valve. Tested and left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62334","ticket_flag":"0","ticket_reference":"HDT63419","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Old Brewers' Yard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"3141","cs_address_1":"Old Brewers' Yard","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3141","ticket_title":"To fix lock on gate","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/03\/26 09:42","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 09:42 (System)<\/b>Ticket Created<\/p>

20\/03\/2026 09:44 (carly)<\/b>Gavin will attend between 1-2pm today.<\/p>

20\/03\/2026 12:05 (travis)<\/b>Attended and found the internal rack and pinion gears to have broken, usually due to handle being forced down whilst the digi lock is in the locked position.New handle\/lock on order.<\/p>

20\/03\/2026 13:21 (jane)<\/b>Heavy duty lever handle digital lock on order - 3 day lead-time - Email Sent<\/b><\/p>

25\/03\/2026 10:08 (jane)<\/b>Lock arrived - for Friday 27th March <\/p>

27\/03\/2026 12:48 (travis)<\/b>Attended and replaced coded handle to brewers yard gate,using original code3589.<\/p>

30\/03\/2026 12:20 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/03\/2026 (carly)Gavin will attend between 1-2pm today.<\/p>

20\/03\/2026 (travis)Attended and found the internal rack and pinion gears to have broken, usually due to handle being forced down whilst the digi lock is in the locked position.New handle\/lock on order.<\/p>

20\/03\/2026 (jane)Heavy duty lever handle digital lock on order - 3 day lead-time <\/p>

25\/03\/2026 (jane)Lock arrived - for Friday 27th March <\/p>

27\/03\/2026 (travis)Attended and replaced coded handle to brewers yard gate,using original code3589.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026. Attended site and found that the internal rack and pinion gears to have been broken, usually due to handle being forced down whilst the digital lock is in the locked position. New handle\/lock on order. Returned to site and replaced coded handle to brewers yard gate, using original code 3589.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62335","ticket_flag":"0","ticket_reference":"HDT63420","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13 New Row ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LF","cs_id":"318","cs_address_1":"13 New Row ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4LF","ticket_client_site":"318","ticket_title":"Flat Roof Repairs - Poke House Covent Garden.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/03\/26 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 09:57 (System)<\/b>Ticket Created<\/p>

20\/03\/2026 09:58 (carly)<\/b>Access requested Wednesday 25th March 9am.<\/p>

20\/03\/2026 10:04 (carly)<\/b>Common parts window - needs alarm deactivating in order to gain access to the roof.<\/p>

20\/03\/2026 10:26 (carly)<\/b>Confirmed for Wednesday 25th March at 11am.<\/p>

25\/03\/2026 13:57 (jane)<\/b>Returning Thursday morning 26th March to apply rubber sealant <\/p>

26\/03\/2026 15:08 (gavin)<\/b>Cleared all gutteringCleared all flat roofing and felted areaCleared all gulleysCoated problem area with bitumen paint<\/p>

27\/03\/2026 07:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/03\/2026 (carly)Access requested Wednesday 25th March 9am.<\/p>

20\/03\/2026 (carly)Common parts window - needs alarm deactivating in order to gain access to the roof.<\/p>

20\/03\/2026 (carly)Confirmed for Wednesday 25th March at 11am.<\/p>

25\/03\/2026 (jane)Returning Thursday morning 26th March to apply rubber sealant <\/p>

26\/03\/2026 (gavin)Cleared all gutteringCleared all flat roofing and felted areaCleared all gulleysCoated problem area with bitumen paint<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026.Gained access to and cleared all guttersCleared all flat roofing and felted area Cleared all gulleys Coated problem area with bitumen paint on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62345","ticket_flag":"0","ticket_reference":"HDT63430","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Flagstone 1st Floor Clareville House 26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3175","cs_address_1":"Flagstone 1st Floor Clareville House","cs_address_2":"26-27 Oxendon Street","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_title":"MDR\/JH\/17510 - New window restrictors ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"20\/03\/26 15:06","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 15:06 (jane)<\/b>Ordering new window restrictors <\/p>

20\/03\/2026 15:08 (jane)<\/b>Please proceed to supply and instal.What date can you attend next week?Access from 8:30am Monday to Thursday and site contact is Catherine.Preferred day is a Monday<\/p>

20\/03\/2026 15:10 (jane)<\/b>Restrictors on order, delivery date 24th March <\/p>

25\/03\/2026 11:11 (jane)<\/b>Advised client we will attend on Monday 30th March <\/p>

25\/03\/2026 18:23 (jane)<\/b>Confirmed for late morning\/lunchtime on Monday 30th MarchSite contact will be Catherine. <\/p>

30\/03\/2026 16:01 (travis)<\/b>Replacement window restrictors.<\/p>

30\/03\/2026 16:22 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/03\/2026 (jane)Ordering new window restrictors <\/p>

20\/03\/2026 (jane)Please proceed to supply and instal.What date can you attend next week?Access from 8:30am Monday to Thursday and site contact is Catherine.Preferred day is a Monday<\/p>

20\/03\/2026 (jane)Restrictors on order, delivery date 24th March <\/p>

25\/03\/2026 (jane)Advised client we will attend on Monday 30th March <\/p>

25\/03\/2026 (jane)Confirmed for late morning\/lunchtime on Monday 30th MarchSite contact will be Catherine. <\/p>

30\/03\/2026 (travis)Replacement window restrictors.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026. Attended site to supply and install new window restrictors as per quotation.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62353","ticket_flag":"0","ticket_reference":"HDT63438","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1732","cs_address_1":"Flat 6","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1732","ticket_title":"No Hot Water or Heating","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 09:57","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 09:57 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 09:58 (carly)<\/b>Code is 6842 enter for the building door.Should you need the spare key code is 170. From the black safe next to elevator.<\/p>

23\/03\/2026 12:56 (roy)<\/b>All working ok.Hand held shower control is not as hot as the overhead showerDefinitely working though<\/p>

24\/03\/2026 09:47 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (carly)Code is 6842 enter for the building door.Should you need the spare key code is 170. From the black safe next to elevator.<\/p>

23\/03\/2026 (roy)All working ok.Hand held shower control is not as hot as the overhead showerDefinitely working though<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/03\/2026. Attended site to investigate no heating or hot water. Found to al be operating correctly, tested all circuits and hot water. left working.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62354","ticket_flag":"0","ticket_reference":"HDT63439","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1a 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"1738","cs_address_1":"Flat 1a","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"1738","ticket_title":"Washing machine service.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 10:02","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 10:02 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 10:02 (carly)<\/b>Access requested Tuesday 24th March 9am.<\/p>

23\/03\/2026 15:44 (carly)<\/b>Follow up sent requesting access.<\/p>

24\/03\/2026 16:13 (roy)<\/b>Removed plate but unable to get cartridge out.No names anywhereMichael to attend in morning at 10 am<\/p>

25\/03\/2026 09:24 (jane)<\/b>Awaiting access <\/p>

08\/04\/2026 07:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (carly)Access requested Tuesday 24th March 9am.<\/p>

23\/03\/2026 (carly)Follow up sent requesting access.<\/p>

24\/03\/2026 (roy)Removed plate but unable to get cartridge out.No names anywhereMichael to attend in morning at 10 am<\/p>

25\/03\/2026 (jane)Awaiting access <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026.No access","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62355","ticket_flag":"0","ticket_reference":"HDT63440","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"39 William IV Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"1425","cs_address_1":"39 William IV Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"1425","ticket_title":"Fire exit door not closing","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 10:30","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 10:30 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 11:41 (carly)<\/b>Gavin aware and attending today.<\/p>

23\/03\/2026 15:40 (gavin)<\/b>Fire Door not latching properly. Old repair had broken. Fixed a new strike plate to metal door frame. Door now closes and latches priperly<\/p>

23\/03\/2026 16:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (carly)Gavin aware and attending today.<\/p>

23\/03\/2026 (gavin)Fire Door not latching properly. Old repair had broken. Fixed a new strike plate to metal door frame. Door now closes and latches priperly<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/03\/2026. Attended site to fire Door not latching properly. Fixed a new strike plate to metal door frame. Door now closes and latches correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62356","ticket_flag":"0","ticket_reference":"HDT63441","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"124 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EP","cs_id":"3251","cs_address_1":"124 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EP","ticket_client_site":"3251","ticket_title":" External void (access from Gerrard Place)","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 10:44","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 10:44 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 11:40 (carly)<\/b>Gavin aware and attending today.<\/p>

23\/03\/2026 15:38 (gavin)<\/b>Attended but water leaking in from street side. Discussed on site with Anthony. He is going to raise issue with Thames water<\/p>

25\/03\/2026 14:55 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2026 14:55 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (carly)Gavin aware and attending today.<\/p>

23\/03\/2026 (gavin)Attended but water leaking in from street side. Discussed on site with Anthony. He is going to raise issue with Thames water<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/03\/2026.Attended site to water leaking in from street side. Discussed on site with client, they are going to raise issue with Thames water","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62361","ticket_flag":"0","ticket_reference":"HDT63446","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7-8 Fredericks Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"3037","cs_address_1":"7-8 Fredericks Place ","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_title":"Items moved","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 11:48 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 09:05 (carly)<\/b>Confirmed for Monday 30th.<\/p>

24\/03\/2026 15:22 (jane)<\/b>From Monday morning 30th MarchPick up from;Andre7-8 Frederick PlaceCityEC2R 8ABDrop fridge to;Randall120 - 122 Long AcreCovent GardenWC2E 9PADishwasher Drop to;CaretakerPreston Park Primary SchoolCollege RoadWembleyHA9 8RJCoir Mat;NehaPreston Road Multicultural Nursery114 Carlton Avenue East WembleyHA9 8NB<\/p>

02\/04\/2026 14:44 (gavin)<\/b>Picked up fridge and dishwasherDelivered to addresses aboveFit coir mat<\/p>

03\/04\/2026 18:58 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (carly)Confirmed for Monday 30th.<\/p>

24\/03\/2026 (jane)From Monday morning 30th MarchPick up from;Andre7-8 Frederick PlaceCityEC2R 8ABDrop fridge to;Randall120 - 122 Long AcreCovent GardenWC2E 9PADishwasher Drop to;CaretakerPreston Park Primary SchoolCollege RoadWembleyHA9 8RJCoir Mat;NehaPreston Road Multicultural Nursery114 Carlton Avenue East WembleyHA9 8NB<\/p>

02\/04\/2026 (gavin)Picked up fridge and dishwasherDelivered to addresses aboveFit coir mat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026. Attended site 7-8 Fredewick place to collect fridge, transport and deliver to 120 - 122 Long Acre and set up in kitchen.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62367","ticket_flag":"0","ticket_reference":"HDT63452","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 38 William IV Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"459","cs_address_1":"Flat 4","cs_address_2":"38 William IV Street","cs_town":"London","cs_postcode":"WC2N 4DD","ticket_client_site":"459","ticket_title":"No Hot Water","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 10:09","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 10:09 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 10:10 (carly)<\/b>Tenant home for access.<\/p>

24\/03\/2026 12:48 (roy)<\/b>Repressured boilerChecked heating and hot waterAll ok<\/p>

25\/03\/2026 07:34 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (carly)Tenant home for access.<\/p>

24\/03\/2026 (roy)Repressured boilerChecked heating and hot waterAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.Repressured boiler Checked heating and hot water All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62369","ticket_flag":"0","ticket_reference":"HDT63454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"661","cs_address_1":"44 Wellington Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 7BD","ticket_client_site":"661","ticket_title":"Front Door not closing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"24\/03\/26 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 10:31 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 10:32 (carly)<\/b>Keys for access.<\/p>

24\/03\/2026 12:05 (gavin)<\/b>Dooor lock latch burred and getting stuck when closing. Cleaned up and sprayed with lubricant. Also adjusted door closure so door closes properly<\/p>

25\/03\/2026 14:16 (jane)<\/b>(Ticket Closed)<\/p>

25\/03\/2026 14:16 (System)<\/b>Ticket report emailed to christina.mcloughlin@ocs.com (44 Wellington Street, London , WC2E 7BD). <\/p>","ticket_full_notes_text":"

24\/03\/2026 (carly)Keys for access.<\/p>

24\/03\/2026 (gavin)Dooor lock latch burred and getting stuck when closing. Cleaned up and sprayed with lubricant. Also adjusted door closure so door closes properly<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.Door lock latch burred and getting stuck when closing. Cleaned up and sprayed with lubricant. Also adjusted door closure so door closes properly","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62370","ticket_flag":"0","ticket_reference":"HDT63455","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"10 Bedford Street 4th Floor, Covent Garden","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9HE","cs_id":"3272","cs_address_1":"10 Bedford Street","cs_address_2":"4th Floor, Covent Garden","cs_town":"London","cs_postcode":"WC2E 9HE","ticket_client_site":"3272","ticket_title":"To isolate the water supplies.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 10:52","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 10:52 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 10:53 (carly)<\/b>Confirmed for Wednesday 25th March at 9am.<\/p>

26\/03\/2026 08:00 (michaelk)<\/b>Attended site to shut down boosted cold water to the 4th floor toilets. Completed work and reinstated on completion. 3hrs labour 155<\/p>

26\/03\/2026 14:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (carly)Confirmed for Wednesday 25th March at 9am.<\/p>

26\/03\/2026 (michaelk)Attended site to shut down boosted cold water to the 4th floor toilets. Completed work and reinstated on completion. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026.Attended site to shut down boosted cold water to the 4th floor toilets. Completed work and reinstated on completion","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62373","ticket_flag":"0","ticket_reference":"HDT63458","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"Electric heating service ,PAT & alarm testing with certs.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Cancelled","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 13:20","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 13:20 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 13:21 (jane)<\/b>Vacant property from 30th March <\/p>

14\/04\/2026 07:47 (michaelk)<\/b>This job was previously completed. I asked lilian who said not to attend.<\/p>

14\/04\/2026 10:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (jane)Vacant property from 30th March <\/p>

14\/04\/2026 (michaelk)This job was previously completed. I asked lilian who said not to attend.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Cancelled by client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62374","ticket_flag":"0","ticket_reference":"HDT63459","ticket_client":"2176","client_name":"OCS","ticket_address_1":"36 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QA","cs_id":"373","cs_address_1":"36 Gerrard Street","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5QA","ticket_client_site":"373","ticket_title":"Emergency call-out, out of hours, issue with door handle ","ticket_contact":"3697","contact_first_name":"Galina ","contact_last_name":"Veleva ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 14:00","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 14:00 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 16:19 (roy)<\/b>Handles been pulled off door which made it difficult to get in.Handles nowhere to be foundLuckily had small handle and fitted to doorNTR to either fit correct handle or fill holes in door<\/p>

25\/03\/2026 14:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (roy)Handles been pulled off door which made it difficult to get in.Handles nowhere to be foundLuckily had small handle and fitted to doorNTR to either fit correct handle or fill holes in door<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026.Out of hours engineer attended and found handles been pulled off door which made it difficult to get in, carried temporary repairs leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62381","ticket_flag":"0","ticket_reference":"HDT63466","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"220","cs_address_1":"25 New Row","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4LA","ticket_client_site":"220","ticket_title":"MooBoo - Change locks - for Wednesday morning 25th March plus take meters and send to client ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"24\/03\/26 16:48","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 16:48 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 16:49 (jane)<\/b>For Wednesday morning 25th March - waiting on client confirm what time we can collect keys from Seven Dials office <\/p>

25\/03\/2026 09:42 (travis)<\/b>Collection of keys from Monmouth at office, attended 25 new row and replaced main door euro cylinder lock,Removed old keys from key ring and replaced with new keys Taken details of electricity meter and external water meter (photos attached)No gas meter present.Delivered keys to covent garden market security office along with old lock and keys.<\/p>

25\/03\/2026 14:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (jane)For Wednesday morning 25th March - waiting on client confirm what time we can collect keys from Seven Dials office <\/p>

25\/03\/2026 (travis)Collection of keys from Monmouth at office, attended 25 new row and replaced main door euro cylinder lock,Removed old keys from key ring and replaced with new keys Taken details of electricity meter and external water meter (photos attached)No gas meter present.Delivered keys to covent garden market security office along with old lock and keys.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026.Collection of keys from Monmouth at office, attended 25 new row and replaced main door euro cylinder lock, Removed old keys from key ring and replaced with new keys Taken details of electricity meter and external water meter (photos attached) No gas meter present. Delivered keys to covent garden market security office along with old lock and keys.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62383","ticket_flag":"0","ticket_reference":"HDT63468","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"929","cs_address_1":"Flat 3 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_title":"MDR\/JH\/17521 - Replacement washer\/dryer ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"25\/03\/26 13:34","ticket_invoice_total":null,"ticket_notes_combined":"

25\/03\/2026 13:35 (jane)<\/b>Instructed Repair Aid to order Hotpoint washer\/dryer <\/p>

26\/03\/2026 10:15 (jane)<\/b>Requested access to fit the new washer\/dryer on Monday 30th March between 12 and 6pm <\/p>

07\/04\/2026 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/03\/2026 (jane)Instructed Repair Aid to order Hotpoint washer\/dryer <\/p>

26\/03\/2026 (jane)Requested access to fit the new washer\/dryer on Monday 30th March between 12 and 6pm <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.MDR\/JH\/17521 - Replacement washer\/dryer completed as to our quotation ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62386","ticket_flag":"0","ticket_reference":"HDT63471","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"No heating or hot water in Flat 8 & 9","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/03\/26 18:17","ticket_invoice_total":null,"ticket_notes_combined":"

25\/03\/2026 18:17 (System)<\/b>Ticket Created<\/p>

25\/03\/2026 18:18 (jane)<\/b>Attending this evening, engineer has codes and keys <\/p>

26\/03\/2026 08:14 (roy)<\/b>Flat 8 Repressured boiler and turned up statsAll okFlat 9Tenant said all was working. They figured it out how to turn it on<\/p>

26\/03\/2026 10:24 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/03\/2026 (jane)Attending this evening, engineer has codes and keys <\/p>

26\/03\/2026 (roy)Flat 8 Repressured boiler and turned up statsAll okFlat 9Tenant said all was working. They figured it out how to turn it on<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/03\/2026.Flat 8 Re-pressured boiler and turned up stats All ok Flat 9 Tenant said all was working. They figured it out how to turn it on","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62390","ticket_flag":"0","ticket_reference":"HDT63475","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"Handyman Services for Wednesday 1st April and Thursday 2nd April 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/03\/26 11:05","ticket_invoice_total":null,"ticket_notes_combined":"

26\/03\/2026 11:05 (System)<\/b>Ticket Created<\/p>

02\/04\/2026 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"{"$binary":{"base64":""}}","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 01\/04\/2026.Handyman Services for Wednesday 1st April and Thursday 2nd April 2026 completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62394","ticket_flag":"0","ticket_reference":"HDT63479","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"For Commercial Handyman Services on Monday 30th March 2026","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/03\/26 11:52","ticket_invoice_total":null,"ticket_notes_combined":"

26\/03\/2026 11:52 (System)<\/b>Ticket Created<\/p>

30\/03\/2026 19:58 (nick)<\/b>Various jobs completed, except rain stopped roof paint job.<\/p>

01\/04\/2026 10:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/03\/2026 (nick)Various jobs completed, except rain stopped roof paint job.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026. Attended site For Commercial Handyman Services on Monday 30th March 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62402","ticket_flag":"0","ticket_reference":"HDT63487","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a\/44b Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E9DA","cs_id":"3233","cs_address_1":"44a\/44b Floral Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E9DA","ticket_client_site":"3233","ticket_title":"Stair strips loose ","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/03\/26 16:25","ticket_invoice_total":null,"ticket_notes_combined":"

26\/03\/2026 16:25 (System)<\/b>Ticket Created<\/p>

26\/03\/2026 16:29 (jane)<\/b>Requested access on Opera Quarter platform for Friday 27th March <\/p>

26\/03\/2026 16:54 (jane)<\/b>Office wanted a date for next week, advised we can attend on Tuesday 31st March <\/p>

27\/03\/2026 06:54 (jane)<\/b>Confirmed for Tuesday 31st March, office on site will give access<\/p>

31\/03\/2026 13:35 (gavin)<\/b>Repaired all noses that were coming off. 5 in total up full staircase. All ok now<\/p>

01\/04\/2026 10:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/03\/2026 (jane)Requested access on Opera Quarter platform for Friday 27th March <\/p>

26\/03\/2026 (jane)Office wanted a date for next week, advised we can attend on Tuesday 31st March <\/p>

27\/03\/2026 (jane)Confirmed for Tuesday 31st March, office on site will give access<\/p>

31\/03\/2026 (gavin)Repaired all noses that were coming off. 5 in total up full staircase. All ok now<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/03\/2026. Attended site to repair all loose stair nosing's and check remainder, left all safe and secure.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62404","ticket_flag":"0","ticket_reference":"HDT63489","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Common Parts Ladies Toilet -new seat required","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/03\/26 11:04","ticket_invoice_total":null,"ticket_notes_combined":"

27\/03\/2026 11:04 (System)<\/b>Ticket Created<\/p>

27\/03\/2026 11:05 (carly)<\/b>Roy is aware and will attend today.<\/p>

27\/03\/2026 12:16 (roy)<\/b>Remove\/Replace broken toilet seat<\/p>

30\/03\/2026 12:40 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/03\/2026 (carly)Roy is aware and will attend today.<\/p>

27\/03\/2026 (roy)Remove\/Replace broken toilet seat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026. Attended site to supply and install new toilet seat.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62406","ticket_flag":"0","ticket_reference":"HDT63491","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"KPF | Ground floor disabled toilet leak under tiles","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/03\/26 12:08","ticket_invoice_total":null,"ticket_notes_combined":"

27\/03\/2026 12:08 (System)<\/b>Ticket Created<\/p>

27\/03\/2026 12:09 (carly)<\/b>Access requested for Monday 30th March.<\/p>

27\/03\/2026 12:26 (carly)<\/b>Confirmed for Monday 30th March.<\/p>

30\/03\/2026 10:55 (carly)<\/b>Now attending Wednesday 1st April 7am.<\/p>

01\/04\/2026 12:34 (roy)<\/b>Leaking toilet with Michael Keenan<\/p>

01\/04\/2026 21:05 (michaelk)<\/b>Attended site to remove the ground floor disabled toilets, cistern enclosure. All of the sealant seals were cut out and the enclosure was removed. The leak was traced to the flush cone, however when inspected further it was evident that the flush pipe required extending into the pan. A replacement flush pipe and cone was collected from suppliers and the repair was then completed. Note; the wall and floor are not at a 90 angle, this created large gaps around the pan and wall joints. These joints need to be built up, so a further visit is required for a final seal. John was informed and shown the issue. 3hrs labour plus parts, total 194 ex vat.( 2 x engineers attended site. More parts were supplied by roy)<\/p>

07\/04\/2026 11:15 (jane)<\/b>Returning on Wednesday morning 8th April <\/p>

08\/04\/2026 07:35 (roy)<\/b>With Michael <\/p>

14\/04\/2026 11:53 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/03\/2026 (carly)Access requested for Monday 30th March.<\/p>

27\/03\/2026 (carly)Confirmed for Monday 30th March.<\/p>

30\/03\/2026 (carly)Now attending Wednesday 1st April 7am.<\/p>

01\/04\/2026 (roy)Leaking toilet with Michael Keenan<\/p>

01\/04\/2026 (michaelk)Attended site to remove the ground floor disabled toilets, cistern enclosure. All of the sealant seals were cut out and the enclosure was removed. The leak was traced to the flush cone, however when inspected further it was evident that the flush pipe required extending into the pan. A replacement flush pipe and cone was collected from suppliers and the repair was then completed. Note; the wall and floor are not at a 90 angle, this created large gaps around the pan and wall joints. These joints need to be built up, so a further visit is required for a final seal. John was informed and shown the issue. 3hrs labour plus parts, total 194 ex vat.( 2 x engineers attended site. More parts were supplied by roy)<\/p>

07\/04\/2026 (jane)Returning on Wednesday morning 8th April <\/p>

08\/04\/2026 (roy)With Michael <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.Attended site to remove the ground floor disabled toilets, cistern enclosure. All of the sealant seals were cut out and the enclosure was removed. The leak was traced to the flush cone, however when inspected further it was evident that the flush pipe required extending into the pan. A replacement flush pipe and cone was collected from suppliers and the repair was then completed. Note; the wall and floor are not at a 90 angle, this created large gaps around the pan and wall joints. These joints need to be built up, so a further visit is required for a final seal. Returned to site and carried out final seals ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62409","ticket_flag":"0","ticket_reference":"HDT63494","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"24a Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"794","cs_address_1":"24a Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"794","ticket_title":"Wall repair","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"Decorating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/03\/26 16:39","ticket_invoice_total":null,"ticket_notes_combined":"

27\/03\/2026 16:39 (System)<\/b>Ticket Created<\/p>

31\/03\/2026 13:10 (jack)<\/b>Done 150<\/p>

01\/04\/2026 09:59 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

31\/03\/2026 (jack)Done 150<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/03\/2026. Attended site and carried out repairs to wall and decoration works.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62411","ticket_flag":"0","ticket_reference":"HDT63496","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1128","cs_address_1":"Flat 7","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_title":"No hot water","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/03\/26 09:25","ticket_invoice_total":null,"ticket_notes_combined":"

30\/03\/2026 09:25 (System)<\/b>Ticket Created<\/p>

30\/03\/2026 11:30 (roy)<\/b>No hot water Hot water ok but tenant said shower wasnt hot. She didn't know how to use it properly All ok<\/p>

30\/03\/2026 12:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/03\/2026 (roy)No hot water Hot water ok but tenant said shower wasnt hot. She didn't know how to use it properly All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/03\/2026. Attended site OOH for no hot water. Tested and found to be okay but tenant said shower wasn't hot. She didn't know how to use it correctly, therefore explained user instructions and left operating correctly. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62412","ticket_flag":"0","ticket_reference":"HDT63497","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Repair and make the door secure please","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/03\/26 09:33","ticket_invoice_total":null,"ticket_notes_combined":"

30\/03\/2026 09:33 (System)<\/b>Ticket Created<\/p>

30\/03\/2026 09:36 (carly)<\/b>Roy is aware and will attend today.<\/p>

30\/03\/2026 11:32 (roy)<\/b>Secure doorAll ok<\/p>

30\/03\/2026 12:24 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/03\/2026 (carly)Roy is aware and will attend today.<\/p>

30\/03\/2026 (roy)Secure doorAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026. Attended site and carried out repair to door and made safe. Left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62418","ticket_flag":"0","ticket_reference":"HDT63503","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4 Dansey Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6EY","cs_id":"1618","cs_address_1":"4 Dansey Place ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6EY","ticket_client_site":"1618","ticket_title":"Room 2, 4 Dansey Place handbasin in ensuite leaking ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"30\/03\/26 13:32","ticket_invoice_total":null,"ticket_notes_combined":"

30\/03\/2026 13:32 (System)<\/b>Ticket Created<\/p>

30\/03\/2026 13:33 (carly)<\/b>Roy is aware and will attend this afternoon.<\/p>

30\/03\/2026 14:55 (carly)<\/b>Unable to gain access today, Lilian will inform us when we can go.<\/p>

07\/04\/2026 11:56 (jane)<\/b>Chased client for access for Friday morning 10th April at 9am <\/p>

08\/04\/2026 21:06 (michaelk)<\/b>Attended site to inspect reported basin leak. Found the waste completely rusted through, which required replacing. Collected new waste and fitted, leaving in full working order. 2hrs labour plus parts, total 133.70<\/p>

09\/04\/2026 07:46 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

30\/03\/2026 (carly)Roy is aware and will attend this afternoon.<\/p>

30\/03\/2026 (carly)Unable to gain access today, Lilian will inform us when we can go.<\/p>

07\/04\/2026 (jane)Chased client for access for Friday morning 10th April at 9am <\/p>

08\/04\/2026 (michaelk)Attended site to inspect reported basin leak. Found the waste completely rusted through, which required replacing. Collected new waste and fitted, leaving in full working order. 2hrs labour plus parts, total 133.70<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.Attended site to inspect reported basin leak. Found the waste completely rusted through, which required replacing. Collected new waste and fitted, leaving in full working order. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62424","ticket_flag":"0","ticket_reference":"HDT63509","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 38 Tavistock Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PB","cs_id":"1680","cs_address_1":"Flat 3","cs_address_2":"38 Tavistock Street ","cs_town":"London","cs_postcode":"WC2E 7PB","ticket_client_site":"1680","ticket_title":"Washing Machine Replacement","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/03\/26 11:12","ticket_invoice_total":null,"ticket_notes_combined":"

31\/03\/2026 11:12 (System)<\/b>Ticket Created<\/p>

31\/03\/2026 16:35 (gavin)<\/b>Power turned off to washing machine. Repair aid needed<\/p>

02\/04\/2026 09:50 (jane)<\/b>Requested access for Repair Aid to attend on Wednesday, 8th of April between 10 and 2pm<\/p>

07\/04\/2026 13:19 (jane)<\/b>Use key but knock first Wednesday, 8th of April between 10 and 2pm<\/p>

08\/04\/2026 14:54 (roy)<\/b>With Repair Aid <\/p>

09\/04\/2026 12:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

31\/03\/2026 (gavin)Power turned off to washing machine. Repair aid needed<\/p>

02\/04\/2026 (jane)Requested access for Repair Aid to attend on Wednesday, 8th of April between 10 and 2pm<\/p>

07\/04\/2026 (jane)Use key but knock first Wednesday, 8th of April between 10 and 2pm<\/p>

08\/04\/2026 (roy)With Repair Aid <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.]Appliance engineer carried out thorough checks and found appliance requires replacement, quotation to follow for replacement ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Repair Aid London<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62425","ticket_flag":"0","ticket_reference":"HDT63510","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a Floral Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9DA","cs_id":"1110","cs_address_1":"44a Floral Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2E 9DA","ticket_client_site":"1110","ticket_title":"Meter Reading ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/03\/26 12:09","ticket_invoice_total":null,"ticket_notes_combined":"

31\/03\/2026 12:09 (System)<\/b>Ticket Created<\/p>

31\/03\/2026 12:37 (alan)<\/b>Take photo of electrical meter <\/p>

01\/04\/2026 09:10 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

31\/03\/2026 (alan)Take photo of electrical meter <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/03\/2026. Attended site to take meter readings and attached images to the report.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62429","ticket_flag":"0","ticket_reference":"HDT63514","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":" To seal holes in basement corridor","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"31\/03\/26 14:13","ticket_invoice_total":null,"ticket_notes_combined":"

31\/03\/2026 14:13 (System)<\/b>Ticket Created<\/p>

31\/03\/2026 14:16 (carly)<\/b>Please speak with Randell before attending or upon arrival.<\/p>

07\/04\/2026 07:39 (roy)<\/b>Used wire wool, sand, cement to fill large holes in corridor<\/p>

07\/04\/2026 16:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

31\/03\/2026 (carly)Please speak with Randell before attending or upon arrival.<\/p>

07\/04\/2026 (roy)Used wire wool, sand, cement to fill large holes in corridor<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/04\/2026.Filled large holes in corridor and sealed on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62434","ticket_flag":"0","ticket_reference":"HDT63519","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"2nd Floor 5 Gerrard Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5PF","cs_id":"103","cs_address_1":"2nd Floor","cs_address_2":"5 Gerrard Street","cs_town":"London","cs_postcode":"W1D 5PF","ticket_client_site":"103","ticket_title":"To carry out full gas compliance and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/04\/26 10:16","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 10:16 (System)<\/b>Ticket Created<\/p>

01\/04\/2026 10:17 (carly)<\/b>Access requested Thursday 9th April 9am.<\/p>

01\/04\/2026 11:23 (carly)<\/b>Confirmed, awaiting access details.<\/p>

02\/04\/2026 09:12 (jane)<\/b>Keys for access - Thursday 9th April 9am.<\/p>

10\/04\/2026 06:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/04\/2026 14:30 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/04\/2026 (carly)Access requested Thursday 9th April 9am.<\/p>

01\/04\/2026 (carly)Confirmed, awaiting access details.<\/p>

02\/04\/2026 (jane)Keys for access - Thursday 9th April 9am.<\/p>

10\/04\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Carried out full gas compliance and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62435","ticket_flag":"0","ticket_reference":"HDT63520","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"551","cs_address_1":"Flat 2.1","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_title":"To carry out full gas compliance and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas & PAT Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/04\/26 10:18","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 10:18 (System)<\/b>Ticket Created<\/p>

01\/04\/2026 10:20 (carly)<\/b>Access requested Thursday 9th April 11am.<\/p>

01\/04\/2026 11:23 (carly)<\/b>Confirmed, awaiting access details.<\/p>

02\/04\/2026 09:13 (jane)<\/b>Tenant home for accessThursday 9th April 12noon<\/p>

10\/04\/2026 06:29 (michaelk)<\/b>Completed full compliance testing 185<\/p>

10\/04\/2026 14:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/04\/2026 (carly)Access requested Thursday 9th April 11am.<\/p>

01\/04\/2026 (carly)Confirmed, awaiting access details.<\/p>

02\/04\/2026 (jane)Tenant home for accessThursday 9th April 12noon<\/p>

10\/04\/2026 (michaelk)Completed full compliance testing 185<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Carried out full gas compliance and PAT testing.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62439","ticket_flag":"0","ticket_reference":"HDT63524","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3131","cs_address_1":"Various Properties ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"3131","ticket_title":"Meter Reads","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"01\/04\/26 14:27","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 14:27 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 07:09 (alan)<\/b>All readings also add on Atainabl Please note the LL meter at 64 Shaftesbury does not exist<\/p>

07\/04\/2026 14:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (alan)All readings also add on Atainabl Please note the LL meter at 64 Shaftesbury does not exist<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026.Took meter readings as to list and uploaded to Etainabl","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62441","ticket_flag":"0","ticket_reference":"HDT63526","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 26 Rose Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 9LH","cs_id":"594","cs_address_1":"Flat 1","cs_address_2":"26 Rose Street ","cs_town":"London ","cs_postcode":"WC2E 9LH","ticket_client_site":"594","ticket_title":" Light on Cooker Hob","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/04\/26 15:07","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 15:07 (System)<\/b>Ticket Created<\/p>

01\/04\/2026 15:08 (carly)<\/b>Access requested Thursday 2nd April 9am.<\/p>

02\/04\/2026 09:31 (roy)<\/b>Went to site but no accessReported to office<\/p>

02\/04\/2026 13:39 (jane)<\/b>Keys for access today <\/p>

02\/04\/2026 16:41 (roy)<\/b>Replaced cooker hood bulb<\/p>

03\/04\/2026 18:48 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/04\/2026 (carly)Access requested Thursday 2nd April 9am.<\/p>

02\/04\/2026 (roy)Went to site but no accessReported to office<\/p>

02\/04\/2026 (jane)Keys for access today <\/p>

02\/04\/2026 (roy)Replaced cooker hood bulb<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026. Attended site to replace lamps to cooker hood. Left all okay.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62442","ticket_flag":"0","ticket_reference":"HDT63527","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"MDR\/MDR\/17537 - Inter -Tenancy Checks","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":null,"ticket_purchase_order":null,"ticket_created":"01\/04\/26 15:39","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 16:06 (carly)<\/b>Access requested Thursday 2nd April.<\/p>

01\/04\/2026 16:16 (carly)<\/b>Confirmed<\/p>

02\/04\/2026 14:45 (travis)<\/b>Itc works.<\/p>

08\/04\/2026 06:46 (nick)<\/b>List complete <\/p>

08\/04\/2026 07:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/04\/2026 (carly)Access requested Thursday 2nd April.<\/p>

01\/04\/2026 (carly)Confirmed<\/p>

02\/04\/2026 (travis)Itc works.<\/p>

08\/04\/2026 (nick)List complete <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.MDR\/MDR\/17537 - Inter -Tenancy Checks complete","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Jack Seymour<\/br>Nick Carver<\/br>Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62444","ticket_flag":"0","ticket_reference":"HDT63529","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Chinatown Portfolio ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1","cs_id":"3144","cs_address_1":"Chinatown Portfolio ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3144","ticket_title":"Meter Reads","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/04\/26 15:51","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 15:51 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 08:02 (alan)<\/b>All readings uploaded to Etainabl <\/p>

07\/04\/2026 14:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (alan)All readings uploaded to Etainabl <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/04\/2026.Took meter readings as to list and uploaded to Etainabl","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62449","ticket_flag":"0","ticket_reference":"HDT63534","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"3rd Floor 62 Shaftesbury Avenue","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"530","cs_address_1":"3rd Floor","cs_address_2":"62 Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"530","ticket_title":"To investigate smell of gas - 3rd floor ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"Gas & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/04\/26 10:10","ticket_invoice_total":null,"ticket_notes_combined":"

02\/04\/2026 10:10 (System)<\/b>Ticket Created<\/p>

02\/04\/2026 10:11 (jane)<\/b>Attending this morning <\/p>

07\/04\/2026 08:54 (michaelk)<\/b>Attended site following the report of a gas smell to the 3rd floor office. Entered the 3rd floor office and investigated with gas leak meter but was unable to find any leaks. Carried out a tightness test which showed a zero drop. Fired the boiler and again tested for any leaks, completed a combustion test and left in full working order. 3hrs labour 155<\/p>

07\/04\/2026 14:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/04\/2026 (jane)Attending this morning <\/p>

07\/04\/2026 (michaelk)Attended site following the report of a gas smell to the 3rd floor office. Entered the 3rd floor office and investigated with gas leak meter but was unable to find any leaks. Carried out a tightness test which showed a zero drop. Fired the boiler and again tested for any leaks, completed a combustion test and left in full working order. 3hrs labour 155<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026.Attended site following the report of a gas smell to the 3rd floor office. Entered the 3rd floor office and investigated with gas leak meter but was unable to find any leaks. Carried out a tightness test which showed a zero drop. Fired the boiler and again tested for any leaks, completed a combustion test and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62451","ticket_flag":"0","ticket_reference":"HDT63536","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3092","cs_address_1":"Flat 3, 1 Horse & Dolphin Yard ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 5AZ","ticket_client_site":"3092","ticket_title":"The boiler in the apartment looses pressure every other day and our housekeepers must top it up. Can someone check it","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"02\/04\/26 11:24","ticket_invoice_total":null,"ticket_notes_combined":"

02\/04\/2026 11:24 (System)<\/b>Ticket Created<\/p>

02\/04\/2026 11:25 (jane)<\/b>Friday, 10th between 11 am and 3 pmTo call Adriana for access <\/p>

14\/04\/2026 07:24 (michaelk)<\/b>Attended site to investigate boiler pressure. Found that the prv was letting by, causing the issue. Collected replacement part from suppliers and completed the repair. Vented boiler and system and left in full working order. 3hrs labour plus parts, total 181.20 ex vat<\/p>

14\/04\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/04\/2026 (jane)Friday, 10th between 11 am and 3 pmTo call Adriana for access <\/p>

14\/04\/2026 (michaelk)Attended site to investigate boiler pressure. Found that the prv was letting by, causing the issue. Collected replacement part from suppliers and completed the repair. Vented boiler and system and left in full working order. 3hrs labour plus parts, total 181.20 ex vat<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Attended site to investigate boiler pressure. Found that the prv was letting by, causing the issue. Collected replacement part from suppliers and completed the repair. Vented boiler and system and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62453","ticket_flag":"0","ticket_reference":"HDT63538","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Communal toilets, main door is not closing correctly ","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/04\/26 14:22","ticket_invoice_total":null,"ticket_notes_combined":"

02\/04\/2026 14:22 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 15:45 (gavin)<\/b>Tightened up hinges that were looseAdjusted door closer so do closes properly. All ok<\/p>

07\/04\/2026 16:09 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (gavin)Tightened up hinges that were looseAdjusted door closer so do closes properly. All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Tightened up hinges that were loose Adjusted door closer so door closes properly. All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62455","ticket_flag":"0","ticket_reference":"HDT63540","ticket_client":"2196","client_name":"Pineapple ","ticket_address_1":"7 Langley Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"3283","cs_address_1":"7 Langley Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 9JA","ticket_client_site":"3283","ticket_title":"To install wooden QR block sign ","ticket_contact":"3699","contact_first_name":"Simon","contact_last_name":"Nicholson","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/04\/26 15:18","ticket_invoice_total":null,"ticket_notes_combined":"

02\/04\/2026 15:18 (System)<\/b>Ticket Created<\/p>

02\/04\/2026 15:19 (jane)<\/b>Advised client we can attend on Tuesday 14th April in the morning <\/p>

02\/04\/2026 15:42 (jane)<\/b>Confirmed for 8am on Tuesday 14th April <\/p>

02\/04\/2026 15:43 (jane)<\/b>Confirmed for 8am on Tuesday 14th April - Report to Simon Nicholson at Pineapple Studios <\/p>

14\/04\/2026 09:29 (travis)<\/b>Attended above property and collected signage . liased with client for positioning of sign.Located center point and fitted back board using plugs and screws,Fitted stainless steel signage to timber back board using construction adhesive.<\/p>

14\/04\/2026 10:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/04\/2026 (jane)Advised client we can attend on Tuesday 14th April in the morning <\/p>

02\/04\/2026 (jane)Confirmed for 8am on Tuesday 14th April <\/p>

02\/04\/2026 (jane)Confirmed for 8am on Tuesday 14th April - Report to Simon Nicholson at Pineapple Studios <\/p>

14\/04\/2026 (travis)Attended above property and collected signage . liased with client for positioning of sign.Located center point and fitted back board using plugs and screws,Fitted stainless steel signage to timber back board using construction adhesive.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/04\/2026.Attended above property and collected signage . liaised with client for positioning of sign. Located centre point and fitted back board using plugs and screws, Fitted stainless steel signage to timber back board using construction adhesive.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62461","ticket_flag":"0","ticket_reference":"HDT63546","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"Emergency call-out, out of hours - tenant unable to access entrance ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 08:55","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 08:55 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 06:40 (roy)<\/b>No one can access building.Dead lock got stuck.Freed and ease ed lock All ok<\/p>

08\/04\/2026 10:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (roy)No one can access building.Dead lock got stuck.Freed and ease ed lock All ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/04\/2026.Out of hours engineer attended as no one can access building. Dead lock got stuck. Freed and eased lock All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62462","ticket_flag":"0","ticket_reference":"HDT63547","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"499","cs_address_1":"Flat 1","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"499","ticket_title":"List of works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 09:24","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 09:24 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 09:25 (jane)<\/b>Representative meeting engineer at 10am today <\/p>

07\/04\/2026 11:54 (gavin)<\/b>New shower seal needed door opening side of door. All other seals ok <\/p>

08\/04\/2026 09:59 (jane)<\/b>Engineer meeting representative at 10am on Monday 13th April to replace shower seals and service radiator <\/p>

09\/04\/2026 09:08 (jane)<\/b>This is all booked to meet with a manager at the property on Monday 13th April at 10am Number: 0330 0240 102 - Shanika<\/p>

13\/04\/2026 15:14 (gavin)<\/b>Mike measured rads<\/p>

14\/04\/2026 07:41 (michaelk)<\/b>Attended site to inspect and collect the radiator dimensions, installed in the living room. There is corrosion to the sockets fitted to the end columns. Replacement radiators will be quoted for replacement. 1hr labour 55<\/p>

14\/04\/2026 11:07 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Representative meeting engineer at 10am today <\/p>

07\/04\/2026 (gavin)New shower seal needed door opening side of door. All other seals ok <\/p>

08\/04\/2026 (jane)Engineer meeting representative at 10am on Monday 13th April to replace shower seals and service radiator <\/p>

09\/04\/2026 (jane)This is all booked to meet with a manager at the property on Monday 13th April at 10am Number: 0330 0240 102 - Shanika<\/p>

13\/04\/2026 (gavin)Mike measured rads<\/p>

14\/04\/2026 (michaelk)Attended site to inspect and collect the radiator dimensions, installed in the living room. There is corrosion to the sockets fitted to the end columns. Replacement radiators will be quoted for replacement. 1hr labour 55<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Installed new shower seals Attended site to inspect and collect the radiator dimensions, installed in the living room. There is corrosion to the sockets fitted to the end columns. Replacement radiators will be quoted for replacement.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62463","ticket_flag":"0","ticket_reference":"HDT63548","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 17 Tavistock Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"500","cs_address_1":"Flat 2","cs_address_2":"17 Tavistock Street","cs_town":"London","cs_postcode":"WC2E 7PA","ticket_client_site":"500","ticket_title":"Shower door needs re-aligning ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 09:26","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 09:26 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 09:27 (jane)<\/b>Representative meeting engineer at 10am today <\/p>

07\/04\/2026 11:59 (gavin)<\/b>Incorrected shower seals previously fitted causing door troubles. New seals needed on all edges.<\/p>

08\/04\/2026 09:58 (jane)<\/b>Engineer meeting representative at 10am on Monday 13th April to replace shower seals <\/p>

09\/04\/2026 09:07 (jane)<\/b>This is all booked to meet with a manager at the property on Monday 13th April at 10am Number: 0330 0240 102 - Shanika<\/p>

13\/04\/2026 15:12 (gavin)<\/b>New shower seals fitted.Also had to remove door hinges and adjust height if door with washers as door does not close. Was never fitted correctly in the first place.Silicone around bottom of shower door frame as that was also leaking when tested.<\/p>

14\/04\/2026 11:33 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Representative meeting engineer at 10am today <\/p>

07\/04\/2026 (gavin)Incorrected shower seals previously fitted causing door troubles. New seals needed on all edges.<\/p>

08\/04\/2026 (jane)Engineer meeting representative at 10am on Monday 13th April to replace shower seals <\/p>

09\/04\/2026 (jane)This is all booked to meet with a manager at the property on Monday 13th April at 10am Number: 0330 0240 102 - Shanika<\/p>

13\/04\/2026 (gavin)New shower seals fitted.Also had to remove door hinges and adjust height if door with washers as door does not close. Was never fitted correctly in the first place.Silicone around bottom of shower door frame as that was also leaking when tested.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Supplied and fitted new shower seals Also had to remove door hinges and adjust height of door with washers as door does not close. Silicone around bottom of shower door frame as that was also leaking when tested.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62464","ticket_flag":"0","ticket_reference":"HDT63549","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 39 Gerrard Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 5QD","cs_id":"442","cs_address_1":"Flat B","cs_address_2":"39 Gerrard Street ","cs_town":"London","cs_postcode":"W1D 5QD","ticket_client_site":"442","ticket_title":"No hot water or heating ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 10:01","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 10:01 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 10:02 (jane)<\/b>Engineer on site already <\/p>

08\/04\/2026 20:53 (michaelk)<\/b>Attended site to investigate the reported boiler fault. Traced the fault to the gas supply, so we inspected the gas meters that are located in restaurant basement. Flat b meter was shut off and flat b meter was partially closed with buckets and building materials. I informed the restaurant not to store materials near to the meters. Flat b was vented, tested and left fully operational. 2hrs labour 105<\/p>

09\/04\/2026 07:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Engineer on site already <\/p>

08\/04\/2026 (michaelk)Attended site to investigate the reported boiler fault. Traced the fault to the gas supply, so we inspected the gas meters that are located in restaurant basement. Flat b meter was shut off and flat b meter was partially closed with buckets and building materials. I informed the restaurant not to store materials near to the meters. Flat b was vented, tested and left fully operational. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Attended site to investigate the reported boiler fault. Traced the fault to the gas supply, so we inspected the gas meters that are located in restaurant basement. Flat b meter was shut off and flat b meter was partially closed with buckets and building materials. I informed the restaurant not to store materials near to the meters. Flat b was vented, tested and left fully operational","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62465","ticket_flag":"0","ticket_reference":"HDT63550","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1128","cs_address_1":"Flat 7","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_title":"No hot water again - ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 10:06","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 10:06 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 10:06 (jane)<\/b>Codes for access today 6842 7034<\/p>

08\/04\/2026 20:50 (michaelk)<\/b>Attended site to investigate reported hot water issue. Knocked on the flat door to meet the tenant as instructed. Phoned the office as I couldn't get access to the flat, although I could hear the tenants inside. We were called back to the flat to meet the managing representative at 1pm, waited until 1.15pm and phoned the office and was then informed that the job was cancelled. 2hrs labour 105<\/p>

09\/04\/2026 07:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Codes for access today 6842 7034<\/p>

08\/04\/2026 (michaelk)Attended site to investigate reported hot water issue. Knocked on the flat door to meet the tenant as instructed. Phoned the office as I couldn't get access to the flat, although I could hear the tenants inside. We were called back to the flat to meet the managing representative at 1pm, waited until 1.15pm and phoned the office and was then informed that the job was cancelled. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Attended site to investigate reported hot water issue. Knocked on the flat door to meet the tenant as instructed. Phoned the office as I couldn't get access to the flat, although I could hear the tenants inside. We were called back to the flat to meet the managing representative at 1pm, waited until 1.15pm and phoned the office and was then informed that the job was cancelled.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62466","ticket_flag":"0","ticket_reference":"HDT63551","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat B 5a Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QP","cs_id":"160","cs_address_1":"Flat B","cs_address_2":"5a Mercer Street ","cs_town":"London","cs_postcode":"WC2H 9QP","ticket_client_site":"160","ticket_title":"Kitchen sink blocked ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Drainage","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 10:10","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 10:10 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 10:12 (jane)<\/b>Requested access for this morning <\/p>

09\/04\/2026 09:00 (roy)<\/b>Dismantled pipe work and checked pipework.No blockage found except on bottle trap a bit of food at bottom.New pipework fitted with new sink and has a flexi hose. This will collect food waste.This blockage will keep happening and I believe old p traps should be reconnected and get rid of the flexi<\/p>

14\/04\/2026 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Requested access for this morning <\/p>

09\/04\/2026 (roy)Dismantled pipe work and checked pipework.No blockage found except on bottle trap a bit of food at bottom.New pipework fitted with new sink and has a flexi hose. This will collect food waste.This blockage will keep happening and I believe old p traps should be reconnected and get rid of the flexi<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Dismantled pipe work and checked pipework. No blockage found except on bottle trap a bit of food at bottom, removed, new pipework fitted with new sink and has a flexi hose","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62467","ticket_flag":"0","ticket_reference":"HDT63552","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 7 25 Garrick Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9AX","cs_id":"1128","cs_address_1":"Flat 7","cs_address_2":"25 Garrick Street ","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"1128","ticket_title":"Emergency call-out, out of hours - No hot water","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 10:25","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 10:25 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 06:38 (roy)<\/b>No hot water.On arrival hot water was ok but pressure was low.Boosted pressure Michael said he thinks leak somewhere under floor or expansion vessel needs looking at<\/p>

08\/04\/2026 10:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (roy)No hot water.On arrival hot water was ok but pressure was low.Boosted pressure Michael said he thinks leak somewhere under floor or expansion vessel needs looking at<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/04\/2026.Out of hours engineer attended and on arrival hot water was ok but pressure was low. Boosted pressure","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62469","ticket_flag":"0","ticket_reference":"HDT63554","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 8 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"73","cs_address_1":"Flat 8","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"73","ticket_title":"No hot water ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"07\/04\/26 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 10:31 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 10:32 (jane)<\/b>Requested access for today <\/p>

07\/04\/2026 10:51 (jane)<\/b>Tenant home for access today <\/p>

08\/04\/2026 20:45 (michaelk)<\/b>Attended site to investigate electric boiler fault. Traced the fault to the boiler circuit breaker which was found tripped. Reset the breaker and tested the heating and hot water operation and tested the elements. Left the boiler in full working order. 2hrs labour 105<\/p>

09\/04\/2026 07:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)Requested access for today <\/p>

07\/04\/2026 (jane)Tenant home for access today <\/p>

08\/04\/2026 (michaelk)Attended site to investigate electric boiler fault. Traced the fault to the boiler circuit breaker which was found tripped. Reset the breaker and tested the heating and hot water operation and tested the elements. Left the boiler in full working order. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Attended site to investigate electric boiler fault. Traced the fault to the boiler circuit breaker which was found tripped. Reset the breaker and tested the heating and hot water operation and tested the elements. Left the boiler in full working order.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62475","ticket_flag":"0","ticket_reference":"HDT63560","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3285","cs_address_1":"8 Golden Square ","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 9HY","ticket_client_site":"3285","ticket_title":"Leak investigation - For 10am on Wednesday 8th April ","ticket_contact":"3682","contact_first_name":"Andreas","contact_last_name":"Udd","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"07\/04\/26 15:54","ticket_invoice_total":null,"ticket_notes_combined":"

07\/04\/2026 15:54 (System)<\/b>Ticket Created<\/p>

07\/04\/2026 15:59 (jane)<\/b>For 10am on Wednesday 9th April Collect the keys from Kingly CourtThere is a fob key for the lift, which takes you inside the apartmentBuilding entry code 3578<\/p>

08\/04\/2026 14:53 (roy)<\/b>Investigate leak with Michael KeenanReseal shower tray<\/p>

09\/04\/2026 06:53 (michaelk)<\/b>Attended site to investigate ceiling leak to the penthouse. We have forwarded a report detailing our findings. 3hrs labour plus parts, total 187.80 ex vat.<\/p>

09\/04\/2026 11:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/04\/2026 (jane)For 10am on Wednesday 9th April Collect the keys from Kingly CourtThere is a fob key for the lift, which takes you inside the apartmentBuilding entry code 3578<\/p>

08\/04\/2026 (roy)Investigate leak with Michael KeenanReseal shower tray<\/p>

09\/04\/2026 (michaelk)Attended site to investigate ceiling leak to the penthouse. We have forwarded a report detailing our findings. 3hrs labour plus parts, total 187.80 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.We attended site yesterday to inspect the shower in the penthouse and to report on findings.We ran the shower continuously for a period of 45 mins and had no signs of any water entering the lower bedroom. Although there is some stained patches beneath the shower tray area, these were tested with a damp meter, confirmed dry which would point to historical leaks.The area to the right hand side however (next to the rear window) was confirmed damp and we could visually see it was wet. When we attempted to cut into the bedroom ceiling, we could immediately feel the concrete floor, so we decided to stop as we felt we wouldn't give us any insight to the problem.The walk in shower is tiled and has a number of tiles which are cracked and have missing areas of grout. When we applied pressure to them, we could see water rising. This area needs urgent attention and needs to be water tight as this is the entrance\/exit to the shower.There was another area of interest which was the glass roof above the stud wall in the bathroom. This would need the roof area to be water tested, however we would start with the shower walk-off area first.Note; we have re-sealed the shower tray as instructed, see attached. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)<\/br>Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62476","ticket_flag":"0","ticket_reference":"HDT63561","ticket_client":"2176","client_name":"OCS","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3286","cs_address_1":"Flat 2, 40 Berwick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1F 8RX","ticket_client_site":"3286","ticket_title":"Issue with radiator controller plus bathroom sink draining slowly ","ticket_contact":"3700","contact_first_name":"Anca","contact_last_name":"Mihai","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"08\/04\/26 09:26","ticket_invoice_total":null,"ticket_notes_combined":"

08\/04\/2026 09:26 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 09:28 (jane)<\/b>The tenant can provide access on Thursday 9th April between 11 and 2pm<\/p>

10\/04\/2026 06:36 (michaelk)<\/b>Attended site to replace the faulty trv to the living room radiator. Whilst onsite the bathroom bottle trap required cleaning due to poor flow. Both were left fully operational. 2hrs labour plus parts, total 125.90 ex vat.<\/p>

10\/04\/2026 10:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (jane)The tenant can provide access on Thursday 9th April between 11 and 2pm<\/p>

10\/04\/2026 (michaelk)Attended site to replace the faulty trv to the living room radiator. Whilst onsite the bathroom bottle trap required cleaning due to poor flow. Both were left fully operational. 2hrs labour plus parts, total 125.90 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Attended site to replace the faulty trv to the living room radiator. Whilst onsite the bathroom bottle trap required cleaning due to poor flow. Both were left fully operational.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62477","ticket_flag":"0","ticket_reference":"HDT63562","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2931","cs_address_1":"77 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2931","ticket_title":"The entrance door to 77 Saint Martin\u2019s Lane is not locking","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/04\/26 09:32","ticket_invoice_total":null,"ticket_notes_combined":"

08\/04\/2026 09:32 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 17:37 (roy)<\/b>Found everything to be ok. Opening, closing, locking, speedAll ok<\/p>

09\/04\/2026 14:22 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (roy)Found everything to be ok. Opening, closing, locking, speedAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.Found everything to be ok. Opening, closing, locking, speed All ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62481","ticket_flag":"0","ticket_reference":"HDT63566","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"21a Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PN","cs_id":"995","cs_address_1":"21a Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6PN","ticket_client_site":"995","ticket_title":"Stationery order ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/04\/26 11:14","ticket_invoice_total":null,"ticket_notes_combined":"

08\/04\/2026 11:14 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 13:59 (jane)<\/b>Box of A4 paper being sent direct to Lilian office, Ink Printer Cartridges on order from HP, arriving at Reddan office on Friday 10th April <\/p>

13\/04\/2026 08:24 (alan)<\/b>Drop off parts <\/p>

13\/04\/2026 08:27 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (jane)Box of A4 paper being sent direct to Lilian office, Ink Printer Cartridges on order from HP, arriving at Reddan office on Friday 10th April <\/p>

13\/04\/2026 (alan)Drop off parts <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/04\/2026.Supplied and delivered stationery order to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62482","ticket_flag":"0","ticket_reference":"HDT63567","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"44a\/44b Floral Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E9DA","cs_id":"3233","cs_address_1":"44a\/44b Floral Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E9DA","ticket_client_site":"3233","ticket_title":"We have a stuck plughole that does not open up in one of the bathrooms so it fills up with water - top floor","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/04\/26 14:25","ticket_invoice_total":null,"ticket_notes_combined":"

08\/04\/2026 14:25 (System)<\/b>Ticket Created<\/p>

08\/04\/2026 14:26 (jane)<\/b>Attending this afternoon <\/p>

08\/04\/2026 21:03 (michaelk)<\/b>Attended site to investigate basin waste to the 2nd floor ladies toilet. The waste was stripped down and cleaned and re-fitted. The clicker waste was left working, however I believe that the waste could stick again, so a replacement will be collected and fitted. 1hr labour 55<\/p>

09\/04\/2026 07:47 (jane)<\/b>Attended site to investigate basin waste to the 2nd floor ladies toilet. The waste was stripped down and cleaned and re-fitted. The clicker waste was left working, however I believe that the waste could stick again, so a replacement will be collected and fitted. - Email Sent<\/b><\/p>

10\/04\/2026 06:28 (michaelk)<\/b>Collected replacement slotted push button waste and attended site to replace. Completed repair and left 8n full working order. 2hrs labour plus parts, total 127.85 ex vat.<\/p>

10\/04\/2026 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/04\/2026 (jane)Attending this afternoon <\/p>

08\/04\/2026 (michaelk)Attended site to investigate basin waste to the 2nd floor ladies toilet. The waste was stripped down and cleaned and re-fitted. The clicker waste was left working, however I believe that the waste could stick again, so a replacement will be collected and fitted. 1hr labour 55<\/p>

09\/04\/2026 (jane)Attended site to investigate basin waste to the 2nd floor ladies toilet. The waste was stripped down and cleaned and re-fitted. The clicker waste was left working, however I believe that the waste could stick again, so a replacement will be collected and fitted.<\/p>

10\/04\/2026 (michaelk)Collected replacement slotted push button waste and attended site to replace. Completed repair and left 8n full working order. 2hrs labour plus parts, total 127.85 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Attended site to investigate basin waste to the 2nd floor ladies toilet. The waste was stripped down and cleaned and re-fitted. The clicker waste was left working, however I believe that the waste could stick again, so a replacement will be collected and fittedCollected replacement slotted push button waste and attended site to replace. Completed repair and left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62494","ticket_flag":"0","ticket_reference":"HDT63579","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"727","cs_address_1":"Flat 9 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_title":"To carry out full gas compliance testing ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/04\/26 13:31","ticket_invoice_total":null,"ticket_notes_combined":"

09\/04\/2026 13:31 (System)<\/b>Ticket Created<\/p>

09\/04\/2026 13:33 (jane)<\/b>Tenant home for access on Monday 13th April <\/p>

14\/04\/2026 07:28 (michaelk)<\/b>Completed compliance testing 145<\/p>

14\/04\/2026 10:52 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/04\/2026 (jane)Tenant home for access on Monday 13th April <\/p>

14\/04\/2026 (michaelk)Completed compliance testing 145<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Carried out full gas compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62495","ticket_flag":"0","ticket_reference":"HDT63580","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2.1 4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"551","cs_address_1":"Flat 2.1","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"551","ticket_title":"To replace smoke alarm ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/04\/26 14:06","ticket_invoice_total":null,"ticket_notes_combined":"

09\/04\/2026 14:06 (System)<\/b>Ticket Created<\/p>

09\/04\/2026 14:06 (jane)<\/b>Attending today<\/p>

10\/04\/2026 06:32 (michaelk)<\/b>Collected replacement smoke alarm and attended site to replace. Left in full working order. 1hr labour plus parts, total 84.70 ex vat.<\/p>

10\/04\/2026 14:48 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/04\/2026 (jane)Attending today<\/p>

10\/04\/2026 (michaelk)Collected replacement smoke alarm and attended site to replace. Left in full working order. 1hr labour plus parts, total 84.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Collected replacement smoke alarm and attended site to replace. Left in full working order","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62500","ticket_flag":"0","ticket_reference":"HDT63585","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Flat 4 80 Long Acre ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2E 9NG","cs_id":"2219","cs_address_1":"Flat 4","cs_address_2":"80 Long Acre ","cs_town":"London","cs_postcode":"WC2E 9NG","ticket_client_site":"2219","ticket_title":"Tenant cannot shut door ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/04\/26 16:20","ticket_invoice_total":null,"ticket_notes_combined":"

09\/04\/2026 16:20 (System)<\/b>Ticket Created<\/p>

09\/04\/2026 16:23 (jane)<\/b>Attending this afternoon <\/p>

09\/04\/2026 16:53 (gavin)<\/b>Replaced screws in top hinge as they were to short and loose.Adjusted door so it closes properly.Door frame is split. Maybe need to revisit at some point but it is fine a door closing for now.<\/p>

10\/04\/2026 16:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/04\/2026 (jane)Attending this afternoon <\/p>

09\/04\/2026 (gavin)Replaced screws in top hinge as they were to short and loose.Adjusted door so it closes properly.Door frame is split. Maybe need to revisit at some point but it is fine a door closing for now.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Replaced screws in top hinge as they were to short and loose. Adjusted door so it closes properly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62501","ticket_flag":"0","ticket_reference":"HDT63586","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"12-13 Little Newport Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"133","cs_address_1":"12-13 Little Newport Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"133","ticket_title":"Toilet door handle issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 09:40","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 09:40 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 15:00 (gavin)<\/b>Toilet door handle fallen off. InternalHad to fill and Redhill holes so that handle.could be fitted back on correctly. Toilet door now ok.Also.main door to office had loose handle. Refitted, all ok<\/p>

10\/04\/2026 15:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (gavin)Toilet door handle fallen off. InternalHad to fill and Redhill holes so that handle.could be fitted back on correctly. Toilet door now ok.Also.main door to office had loose handle. Refitted, all ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Toilet door handle fallen off internally, had to fill and re-drill holes so that handle could be fitted back on correctly. Toilet door now ok. Also main door to office had loose handle. Refitted, all ok","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62503","ticket_flag":"0","ticket_reference":"HDT63588","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"25 Catherine Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2B 5JY","cs_id":"358","cs_address_1":"25 Catherine Street","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2B 5JY","ticket_client_site":"358","ticket_title":"We have been given authorisation to gain access to the store 25 catherine street and change the existing locks. We do not currently hold keys. ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"Locksmith","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 10:35","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 10:35 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 10:35 (jane)<\/b>Engineer arranging for Foxes locksmith to attend to drill out locks <\/p>

10\/04\/2026 11:02 (roy)<\/b>Gained access (V&P Fox) Changed cylindersMeter readings<\/p>

14\/04\/2026 10:25 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Engineer arranging for Foxes locksmith to attend to drill out locks <\/p>

10\/04\/2026 (roy)Gained access (V&P Fox) Changed cylindersMeter readings<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 10\/04\/2026.Drilled out and replaced 2No locks and took meter readings as instructed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62509","ticket_flag":"0","ticket_reference":"HDT63594","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"St Martins Courtyard ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9EF","cs_id":"78","cs_address_1":"St Martins Courtyard ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9EF","ticket_client_site":"78","ticket_title":"To carry out Handyman Services - Half day ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 14:31","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 14:31 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 14:32 (jane)<\/b>Half day Handyman Services for 13th April <\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Half day Handyman Services for 13th April <\/p>

14\/04\/2026 (nick)Jobs emailed<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Handyman Services - Half day completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62519","ticket_flag":"0","ticket_reference":"HDT63604","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Central Cross ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 0NE","cs_id":"2906","cs_address_1":"Central Cross ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 0NE","ticket_client_site":"2906","ticket_title":"Broken door lock","ticket_contact":"3664","contact_first_name":"Shannon","contact_last_name":"Milgrew","contact_email":"keith@kor-web.com","category_name":"Emergency Callout (OOH)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/04\/26 10:48","ticket_invoice_total":null,"ticket_notes_combined":"

11\/04\/2026 10:48 (System)<\/b>Ticket Created<\/p>

13\/04\/2026 12:14 (roy)<\/b>Broken digital lock with handleRefixed toilet door but needs replacing<\/p>

14\/04\/2026 11:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

13\/04\/2026 (roy)Broken digital lock with handleRefixed toilet door but needs replacing<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/04\/2026.Out of hours engineer attended site and carried out repair ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","ticket_multi_sites":null,"invoice_value":null},{"ticket_id":"62540","ticket_flag":"0","ticket_reference":"HDT63625","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 9 Goodwins House 55-58 St Martins Lane","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"727","cs_address_1":"Flat 9 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London ","cs_postcode":"WC2N 4EA","ticket_client_site":"727","ticket_title":"To replace broken air test point.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/04\/26 14:36","ticket_invoice_total":null,"ticket_notes_combined":"

13\/04\/2026 14:36 (System)<\/b>Ticket Created<\/p>

14\/04\/2026 07:31 (michaelk)<\/b>Collected and replaced the faultybair test point, located in the flue elbow. 1hr labour plus parts, total 60.80 ex vat.<\/p>

14\/04\/2026 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

14\/04\/2026 (michaelk)Collected and replaced the faultybair test point, located in the flue elbow. 1hr labour plus parts, total 60.80 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 13\/04\/2026.Collected and replaced the faulty air test point, located in the flue elbow","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","ticket_multi_sites":null,"invoice_value":null}]}