{"draw":0,"recordsTotal":22306,"recordsFiltered":14,"data":[{"ticket_id":"60277","ticket_flag":"2","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"883","cs_address_1":"Flat 4","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/08\/25 14:28","ticket_invoice_total":null,"ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Attended site and carried out a fully comprehensive inter tenancy checks and maintenance works including replacing a blind ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Repair Aid London","invoice_id":null},{"ticket_id":"60589","ticket_flag":"3","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"Multiple works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/08\/25 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.List of work completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Roy Hurley<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"60754","ticket_flag":"2","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"24\/09\/25 14:51","ticket_invoice_total":null,"ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.01\/10\/2025Early morning visit. Cut open ceiling hoping to see pipework, require access into flat2\/10\/2025Tested within flat and confirmed it was coming from the shower trap or controls. Low level shower tray and needs removing. 23\/10\/2025Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor27\/10\/2025Attended site to continue with the shower works\/camera survey. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with clients and are going to continue re-running a new waste beneath the bathroom floor28\/10\/20252No engineers attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works29\/10\/2025Attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plinths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared,30\/10\/2025Supplied and installed new shower tray and set in on bonding, which will dry ready for tiling tomorrow.03\/11\/2025Tiling works to shower cubicle completed 04\/11\/2025Attended site to complete the shower enclosure and to seal the whole area and cleared all rubbish from site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Travis Read","invoice_id":null},{"ticket_id":"60765","ticket_flag":"0","ticket_reference":"HDT61850","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"106 Greenvale Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE9 1PF","cs_id":"3187","cs_address_1":"106 Greenvale Road ","cs_address_2":"","cs_town":"London","cs_postcode":"SE9 1PF","ticket_client_site":"3187","ticket_title":"List of works for Thursday 2nd October at 9am ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/09\/25 11:18","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 11:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:24 (jane)<\/b>Confirmed for Thursday 2nd October at 9am<\/p>

30\/09\/2025 14:25 (jane)<\/b>Re-booked for Monday 6th October at 9am <\/p>

06\/10\/2025 16:44 (travis)<\/b>Fence posts repair,Bedroom cupboards alignment and repair.<\/p>

08\/10\/2025 11:24 (michael)<\/b>Rob bull picked up materials.<\/p>

08\/10\/2025 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025. Fence posts repair, Bedroom cupboards alignment and repair.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"60903","ticket_flag":"2","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1116","cs_address_1":"Flat 4.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/10\/25 10:33","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Attended site and carried out a fully comprehensive inter tenancy checks and maintenance works","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Jack Seymour<\/br>Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"61072","ticket_flag":"0","ticket_reference":"HDT62157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3, 27a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"3196","cs_address_1":"Flat 3, 27a Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3196","ticket_title":"Key stuck to flat door - Collect keys ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/10\/25 08:59","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 08:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 11:13 (jane)<\/b>Engineer unable to remove broken key, have arranged for Courts Security to attend site this afternoon <\/p>

31\/10\/2025 15:57 (iain)<\/b>Lock not working, someone had attended last night apparently and tennant said they had snapped key in lock. Unable to remove cylinder. Office informed a locksmith is required.<\/p>

04\/11\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Locksmith attended and replaced cylinder in lock leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Subcontractor","invoice_id":null},{"ticket_id":"61100","ticket_flag":"0","ticket_reference":"HDT62185","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 17a Tavistock Street","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2E 7PA","cs_id":"1864","cs_address_1":"Flat 3","cs_address_2":"17a Tavistock Street","cs_town":"London ","cs_postcode":"WC2E 7PA","ticket_client_site":"1864","ticket_title":"Bathroom Lock Broken","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/11\/25 10:56","ticket_invoice_total":null,"ticket_notes_combined":"

04\/11\/2025 10:56 (System)<\/b>Ticket Created<\/p>

04\/11\/2025 10:57 (carly)<\/b>Spoke with Christina to inform her an engineer can attend 1130-12pm today.<\/p>

04\/11\/2025 11:59 (carly)<\/b>Have tried calling and emailing Christina again to try and gain access but still no response.<\/p>

04\/11\/2025 13:48 (jane)<\/b>Confirmed for 3:30pm today - representative will meet you on site <\/p>

04\/11\/2025 15:27 (jane)<\/b>Client would like another date <\/p>

04\/11\/2025 15:36 (jane)<\/b>Requested access for 2:30pm on Wednesday 5th November <\/p>

05\/11\/2025 10:51 (jane)<\/b>Confirmed for 2:30pm on Wednesday 5th November - representative will meet us on site <\/p>

05\/11\/2025 12:20 (carly)<\/b>Please can you give a call, 30 minutes prior to their attendance on 0330 0240 102<\/p>

05\/11\/2025 14:54 (jane)<\/b>Client has requested for Monday 10th November <\/p>

05\/11\/2025 15:20 (jane)<\/b>Client has requested for afternoon of Monday 10th November, have advised we can attend at 2:30pm <\/p>

06\/11\/2025 14:04 (jane)<\/b>For 10am on Tuesday 11th November - representative will meet our engineers on site <\/p>

11\/11\/2025 11:35 (nick)<\/b>(Flat 3 17a Tavistock Street) The lock mechanism was very stiff. We have removed it and WD40d it, now moving freeish but the door has dropped and access to re level is unclear!?frame to top of door 15mm difference to bottom.Would suggest 2020 have a look at this one?<\/p>

11\/11\/2025 11:37 (nick)<\/b>(Flat 3 17a Tavistock Street) I did fix a second door handle upstairs lounge.Handle needed removing and rebuild then back all put back again. Sorry no pictures taken.<\/p>

11\/11\/2025 11:39 (nick)<\/b>In notes<\/p>

11\/11\/2025 12:51 (roy)<\/b>Ease and adjusted lock.Door has dropped one side causing lock not to engage with keeper. Need to cut access pa el to adjust it as when we lift door the lock works perfectly.Need permission from Portland Brown <\/p>

11\/11\/2025 13:21 (jane)<\/b>Arranging for TwentyTwenty to attend <\/p>

12\/11\/2025 09:44 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November am.<\/p>

12\/11\/2025 09:46 (carly)<\/b>Email sent to Christina requesting access.<\/p>

14\/11\/2025 10:59 (jane)<\/b>Chased client again for Monday 17th November am<\/p>

17\/11\/2025 14:54 (carly)<\/b>Access now requested by Brian for Thursday 20th November.Email sent to client requesting access.<\/p>

18\/11\/2025 11:04 (carly)<\/b>As per phone call with Christina, confirmed for Thursday 20th November.Brian has been informed.<\/p>

20\/11\/2025 13:13 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025.Keep and door repaired leaving working, quotation to follow for full repairs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"61110","ticket_flag":"2","ticket_reference":"HDT62195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"32 Newport Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 7JS","cs_id":"3071","cs_address_1":"32 Newport Court ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 7JS","ticket_client_site":"3071","ticket_title":"Mamasons Door - Unit 12, 32 Newport Court CENTRAL CROSS","ticket_contact":"3589","contact_first_name":"Carole","contact_last_name":"Dowd","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/11\/25 10:43","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 10:43 (System)<\/b>Ticket Created<\/p>

05\/11\/2025 11:40 (jane)<\/b>Confirmed for Thursday afternoon 6th November <\/p>

07\/11\/2025 15:49 (iain)<\/b>Units front door is missing a bracket. I have sourced one and spray painted it for fitting early morning next week.Rear door I'm unable to repair lock, Twenty Twenty required.<\/p>

11\/11\/2025 11:01 (jane)<\/b>Instructed TwentyTwenty - awaiting a date <\/p>

11\/11\/2025 16:03 (iain)<\/b>Manufactured bracket and fitted to door frame to stop door opening outwards.<\/p>

12\/11\/2025 09:41 (carly)<\/b>Twenty\/Twenty have requested Monday 17th November at 830am<\/p>

12\/11\/2025 09:51 (carly)<\/b>Email sent to Carole requesting access.<\/p>

14\/11\/2025 11:01 (jane)<\/b>Chased again for Monday morning 17th November <\/p>

14\/11\/2025 13:39 (jane)<\/b>Confirmed for Monday morning 17th November at 8:30am <\/p>

17\/11\/2025 11:48 (carly)<\/b>Brian attended site, the door locks but further work is required, He will send a quote over.<\/p>

18\/11\/2025 13:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/11\/2025.Units front door is missing a bracket. We have sourced one and spray painted it for fitting early morning next week. Returned and fitted new manufactured bracket to door frame to stop door opening outwardsRear door, our specialist contractor attended and reported back findings with costs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"61117","ticket_flag":"0","ticket_reference":"HDT62202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Installation of roof escape signage as to diagram","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/11\/25 16:25","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 16:25 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 11:28 (nick)<\/b>(4 Macclesfield Street) Just waiting for the turn right signs now<\/p>

21\/11\/2025 19:10 (nick)<\/b>All routes now marked with, glow in the dark, directionally signed <\/p>

24\/11\/2025 08:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/11\/2025. All routes now marked with, glow in the dark, directionally signed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","invoice_id":null},{"ticket_id":"61123","ticket_flag":"0","ticket_reference":"HDT62208","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2901","cs_address_1":"5-6 Mercer Walk","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9FA","ticket_client_site":"2901","ticket_title":"2No x lanterns working ","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":"KF10172169","ticket_created":"06\/11\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

06\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

06\/11\/2025 13:31 (jane)<\/b>Emailed Cleghorn lighting instructing them to carry out their quoted works <\/p>

11\/11\/2025 10:57 (jane)<\/b>Chased lighting company for a date <\/p>

11\/11\/2025 13:10 (jane)<\/b>Lighting company attending at 8am on Wednesday 11th November, requested they report to Randall's office <\/p>

18\/11\/2025 11:15 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/11\/2025.Lantern repairs completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"61169","ticket_flag":"0","ticket_reference":"HDT62254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"1534","cs_address_1":"Flat 5","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:59","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:59 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:01 (carly)<\/b>Access requested Tuesday 25th November at 9am<\/p>

21\/11\/2025 11:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 14:10 (carly)<\/b>Now confirmed for Monday 24th November.<\/p>

21\/11\/2025 14:35 (carly)<\/b>Now moved to Tuesday 25th November at 830am<\/p>

21\/11\/2025 15:12 (carly)<\/b>Tenant to provide access.<\/p>

26\/11\/2025 06:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 06:51 (michaelk)<\/b>Whilst I was on site, the co alarm inside the boiler cupboard was missing. The smoke alarm in the hallway expired in January 26. The smoke alarm was replaced with a multi alarm (co and smoke). 1hr labour plus parts, total 156.60 ex vat.<\/p>

26\/11\/2025 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Carried out full gas compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"61262","ticket_flag":"0","ticket_reference":"HDT62347","ticket_client":"1839","client_name":"Kohn Pedersen Fox Associates","ticket_address_1":"7a Langley Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9JA","cs_id":"51","cs_address_1":"7a Langley Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9JA","ticket_client_site":"51","ticket_title":"Monthly emergency lighting test ","ticket_contact":"2782","contact_first_name":"John","contact_last_name":"Prendergast","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 13:45","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 13:45 (System)<\/b>Ticket Created<\/p>

24\/11\/2025 05:47 (alan)<\/b>Monthly emergency light test<\/p>

24\/11\/2025 08:37 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/11\/2025. Carried out monthly emergency light test.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","invoice_id":null},{"ticket_id":"61263","ticket_flag":"0","ticket_reference":"HDT62348","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Monthly meter reads - for November 2025","ticket_contact":"3602","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/11\/25 13:46","ticket_invoice_total":null,"ticket_notes_combined":"

19\/11\/2025 13:46 (System)<\/b>Ticket Created<\/p>

28\/11\/2025 14:46 (alan)<\/b>Mouthly meter readings <\/p>

30\/11\/2025 18:19 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/11\/2025. Carried out monthly meter readings.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","invoice_id":null},{"ticket_id":"61323","ticket_flag":"0","ticket_reference":"HDT62408","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7-8 Fredericks Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"3037","cs_address_1":"7-8 Fredericks Place ","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_title":"To carry out PAT test.","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/11\/25 14:08","ticket_invoice_total":null,"ticket_notes_combined":"

27\/11\/2025 14:08 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 14:08 (carly)<\/b>Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 13:21 (roy)<\/b>Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 (roy)Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025. Carried out PAT ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null}]}