{"draw":0,"recordsTotal":23472,"recordsFiltered":24,"data":[{"ticket_id":"61667","ticket_flag":"0","ticket_reference":"HDT62752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"873","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"Inter - Tenancy Checks","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"12\/01\/26 15:49","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 15:49 (System)<\/b>Ticket Created<\/p>

20\/01\/2026 13:08 (jane)<\/b>Date changed to 21st January <\/p>

20\/01\/2026 14:26 (jane)<\/b>All works need to be completed by Friday 23rd January <\/p>

21\/01\/2026 13:37 (travis)<\/b>Itc works <\/p>

21\/01\/2026 16:22 (travis)<\/b>Itc works.<\/p>

22\/01\/2026 15:10 (travis)<\/b>Itc works.<\/p>

23\/01\/2026 08:39 (michaelk)<\/b>Completed heating itc. 1hr labour 55<\/p>

23\/01\/2026 13:44 (alan)<\/b>Replace 4 faulty LED downlights in flat and 2 blown lamps <\/p>

23\/01\/2026 13:53 (travis)<\/b>Returned and measured for new blinds,under instructions from Lillian.<\/p>

23\/01\/2026 15:44 (jane)<\/b>Blind on order - anticipated dispatch date 12\/02\/2026<\/p>

17\/02\/2026 12:26 (carly)<\/b>Access requested Wednesday 25th February between 11-12pm.<\/p>

20\/02\/2026 10:31 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

23\/02\/2026 10:27 (carly)<\/b>Please now use keys for access<\/p>

25\/02\/2026 14:22 (travis)<\/b>Large day\/night blind fitted above living room balcony doors.<\/p>

25\/02\/2026 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/01\/2026 (jane)Date changed to 21st January <\/p>

20\/01\/2026 (jane)All works need to be completed by Friday 23rd January <\/p>

21\/01\/2026 (travis)Itc works <\/p>

21\/01\/2026 (travis)Itc works.<\/p>

22\/01\/2026 (travis)Itc works.<\/p>

23\/01\/2026 (michaelk)Completed heating itc. 1hr labour 55<\/p>

23\/01\/2026 (alan)Replace 4 faulty LED downlights in flat and 2 blown lamps <\/p>

23\/01\/2026 (travis)Returned and measured for new blinds,under instructions from Lillian.<\/p>

23\/01\/2026 (jane)Blind on order - anticipated dispatch date 12\/02\/2026<\/p>

17\/02\/2026 (carly)Access requested Wednesday 25th February between 11-12pm.<\/p>

20\/02\/2026 (carly)Confirmed, tenant to provide access.<\/p>

23\/02\/2026 (carly)Please now use keys for access<\/p>

25\/02\/2026 (travis)Large day\/night blind fitted above living room balcony doors.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/02\/2026.Inter-tenancy maintenance and electrical works completed and replacement blinds ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read","invoice_id":null},{"ticket_id":"61821","ticket_flag":"0","ticket_reference":"HDT62906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"58-60 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"2992","cs_address_1":"58-60 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2992","ticket_title":"Fire stopping works ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

29\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

02\/02\/2026 13:34 (gavin)<\/b>Various holes throughout common staircase that need filling.<\/p>

02\/02\/2026 13:35 (gavin)<\/b>Button added to behind holes. Filled with old core cutouts and filled using filler. Need to return to rub down and decorate<\/p>

18\/02\/2026 11:12 (jack)<\/b>Done 170.00<\/p>

18\/02\/2026 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/02\/2026 (gavin)Various holes throughout common staircase that need filling.<\/p>

02\/02\/2026 (gavin)Button added to behind holes. Filled with old core cutouts and filled using filler. Need to return to rub down and decorate<\/p>

18\/02\/2026 (jack)Done 170.00<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Fire stopping works completed and redecoration of areas on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour","invoice_id":null},{"ticket_id":"61941","ticket_flag":"0","ticket_reference":"HDT63026","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"11 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_id":"3176","cs_address_1":"11 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_title":"Issue with external light ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 09:34 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 09:35 (jane)<\/b>Engineer ordering parts for the light, due in towards end of the week <\/p>

13\/02\/2026 11:48 (carly)<\/b>Engineer attending Tuesday 17th February am.<\/p>

18\/02\/2026 14:14 (jane)<\/b>Attending on Thursday 19th February <\/p>

19\/02\/2026 21:03 (roy)<\/b>With Alan<\/p>

20\/02\/2026 09:09 (alan)<\/b>Replace faulty LED light in blade sign <\/p>

26\/02\/2026 10:03 (jane)<\/b>Re-attending Monday morning 2nd March <\/p>

03\/03\/2026 12:39 (roy)<\/b>Rewire light<\/p>

05\/03\/2026 07:34 (alan)<\/b>Rewire supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unitTesting Work upon completion<\/p>

05\/03\/2026 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (jane)Engineer ordering parts for the light, due in towards end of the week <\/p>

13\/02\/2026 (carly)Engineer attending Tuesday 17th February am.<\/p>

18\/02\/2026 (jane)Attending on Thursday 19th February <\/p>

19\/02\/2026 (roy)With Alan<\/p>

20\/02\/2026 (alan)Replace faulty LED light in blade sign <\/p>

26\/02\/2026 (jane)Re-attending Monday morning 2nd March <\/p>

03\/03\/2026 (roy)Rewire light<\/p>

05\/03\/2026 (alan)Rewire supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unitTesting Work upon completion<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/03\/2026.Replaced faulty LED light in blade signReturned to site and rewired supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unit Tested and commissioned on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61968","ticket_flag":"0","ticket_reference":"HDT63053","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"8 Frederick Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"2907","cs_address_1":"8 Frederick Place ","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_title":"For removal of metal structures of old bicycle racks - report to Andre - Reception of 8 Frederick Place ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/02\/26 16:22","ticket_invoice_total":null,"ticket_notes_combined":"

10\/02\/2026 16:22 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 16:22 (jane)<\/b>Requested access for early morning Monday 16th February <\/p>

10\/02\/2026 19:08 (jane)<\/b>Confirmed for 8am on Monday 16th February, report to Andre<\/p>

16\/02\/2026 09:34 (travis)<\/b>Rubbish clearance,Delivered to rear of office ready for recycling.<\/p>

17\/02\/2026 07:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (jane)Requested access for early morning Monday 16th February <\/p>

10\/02\/2026 (jane)Confirmed for 8am on Monday 16th February, report to Andre<\/p>

16\/02\/2026 (travis)Rubbish clearance,Delivered to rear of office ready for recycling.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.For removal of metal structures of old bicycle racks and disposal on completion at waste transfer site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62064","ticket_flag":"0","ticket_reference":"HDT63149","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 17 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"90","cs_address_1":"Flat 17","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"90","ticket_title":"Bifold patio door handle, missing back plate and bedroom patio door latch faulty ","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/26 15:06","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 15:06 (System)<\/b>Ticket Created<\/p>

27\/02\/2026 13:18 (jane)<\/b>Attending today via keys <\/p>

03\/03\/2026 13:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/02\/2026 (jane)Attending today via keys <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/02\/2026.Inspection of doors completed and quotation submitted for repairs ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Twenty Twenty Doors","invoice_id":null},{"ticket_id":"62065","ticket_flag":"0","ticket_reference":"HDT63150","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2133","cs_address_1":"12 Upper St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NY","ticket_client_site":"2133","ticket_title":"To be in attendance with Handyman to create an inspection hole at high level - Dishoom","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"25\/02\/26 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 15:22 (System)<\/b>Ticket Created<\/p>

25\/02\/2026 15:27 (gavin)<\/b>Investigate leak outside dishoom retuarantCut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling.Tightened pipe coupling to stop leak.Poured water over canopy to testAll seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.<\/p>

04\/03\/2026 14:43 (jane)<\/b>Re-attending when it rains <\/p>

17\/03\/2026 15:34 (gavin)<\/b>Cut out further plasterboardFitted New plasterboard and beadingPlastered 2 coats to area<\/p>

19\/03\/2026 20:21 (nick)<\/b>patch repair <\/p>

27\/03\/2026 14:44 (jack)<\/b>Done 190<\/p>

27\/03\/2026 14:47 (jack)<\/b>Done 190<\/p>

30\/03\/2026 12:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/02\/2026 (gavin)Investigate leak outside dishoom retuarantCut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling.Tightened pipe coupling to stop leak.Poured water over canopy to testAll seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.<\/p>

04\/03\/2026 (jane)Re-attending when it rains <\/p>

17\/03\/2026 (gavin)Cut out further plasterboardFitted New plasterboard and beadingPlastered 2 coats to area<\/p>

19\/03\/2026 (nick)patch repair <\/p>

27\/03\/2026 (jack)Done 190<\/p>

27\/03\/2026 (jack)Done 190<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026. Investigate leak outside dishoom retuarant Cut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling. Tightened pipe coupling to stop leak. Poured water over canopy to test All seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.Cut out further plasterboard Fitted New plasterboard and beading Plastered 2 coats to areaDecoration works.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour<\/br>Nick Carver","invoice_id":null},{"ticket_id":"62091","ticket_flag":"0","ticket_reference":"HDT63176","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"352","cs_address_1":"16a Rupert Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"352","ticket_title":"Door specialist to attend to Main door issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"02\/03\/26 14:21","ticket_invoice_total":null,"ticket_notes_combined":"

02\/03\/2026 14:21 (System)<\/b>Ticket Created<\/p>

02\/03\/2026 14:22 (carly)<\/b>Awaiting date from 20\/20<\/p>

05\/03\/2026 10:08 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/03\/2026 (carly)Awaiting date from 20\/20<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/03\/2026.Reset door closer arm and electric release and adjusted closing speed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Twenty Twenty Doors","invoice_id":null},{"ticket_id":"62110","ticket_flag":"0","ticket_reference":"HDT63195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"To remove bulky waste from roofs and tidy up the areas ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:29 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 11:56 (travis)<\/b>Attended and bagged up all waste left on roof area , removed all rubbish via common area including broken under counter fridge from building to van,Disposal to recycling centre.<\/p>

04\/03\/2026 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (travis)Attended and bagged up all waste left on roof area , removed all rubbish via common area including broken under counter fridge from building to van,Disposal to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.Attended and bagged up all waste left on roof area, removed all rubbish via common area including broken under counter fridge from building to van, disposal to recycling centre on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62177","ticket_flag":"0","ticket_reference":"HDT63262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"929","cs_address_1":"Flat 3 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_title":"Washing Machine & fridge not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/03\/26 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

10\/03\/2026 10:59 (System)<\/b>Ticket Created<\/p>

10\/03\/2026 11:09 (carly)<\/b>Tenant at home for access.<\/p>

10\/03\/2026 12:04 (roy)<\/b>Power all ok But.....Tenant said washing .Machine is leaking.Found no evidence of this and also put it onshort rinse cycle and drain but still no leak.Door seals seems okRepair Aid??Fridge is working But..... Frosting at rear of fridge and tenant said food is spoilingDoor seal seems okRepair Aid??<\/p>

11\/03\/2026 10:22 (carly)<\/b>Repair Aid have requested Friday 13th March 8-12pm. Awaiting client response.<\/p>

12\/03\/2026 15:03 (jane)<\/b>Chased again access for Friday 13th March 8-12pm<\/p>

13\/03\/2026 09:57 (carly)<\/b>Requested new date from Repair Aid as still no response from client.<\/p>

16\/03\/2026 09:15 (carly)<\/b>Repair Aid now requesting Wednesday 18th March 8-2pm. Awaiting client response.<\/p>

17\/03\/2026 12:10 (carly)<\/b>Confirmed please use keys for access.<\/p>

18\/03\/2026 14:34 (gavin)<\/b>Attended to give access to repair aid<\/p>

19\/03\/2026 12:57 (jane)<\/b>The engineer found that door hinges have failed and need to be replaced, parts on order Please note fridge has to be defrosted for next visit. - Email Sent<\/b><\/p>

25\/03\/2026 15:58 (jane)<\/b>Requested access for the fridge repairs on Monday, 30\/03 between 12pm and 6pm.Please ask customer to defrost the appliance before our visit - it has to be switched off for about 48h <\/p>

27\/03\/2026 10:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

30\/03\/2026 09:12 (carly)<\/b>Client has requested Thursday 2nd April, awaiting response from Repair Aid.<\/p>

30\/03\/2026 09:30 (carly)<\/b>Confirmed for Thursday 2nd April 12-6pm.Awaiting access details.<\/p>

01\/04\/2026 11:55 (carly)<\/b>Tenant should be home but if not please use keys, as per call with Christina.<\/p>

07\/04\/2026 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/03\/2026 (carly)Tenant at home for access.<\/p>

10\/03\/2026 (roy)Power all ok But.....Tenant said washing .Machine is leaking.Found no evidence of this and also put it onshort rinse cycle and drain but still no leak.Door seals seems okRepair Aid??Fridge is working But..... Frosting at rear of fridge and tenant said food is spoilingDoor seal seems okRepair Aid??<\/p>

11\/03\/2026 (carly)Repair Aid have requested Friday 13th March 8-12pm. Awaiting client response.<\/p>

12\/03\/2026 (jane)Chased again access for Friday 13th March 8-12pm<\/p>

13\/03\/2026 (carly)Requested new date from Repair Aid as still no response from client.<\/p>

16\/03\/2026 (carly)Repair Aid now requesting Wednesday 18th March 8-2pm. Awaiting client response.<\/p>

17\/03\/2026 (carly)Confirmed please use keys for access.<\/p>

18\/03\/2026 (gavin)Attended to give access to repair aid<\/p>

19\/03\/2026 (jane)The engineer found that door hinges have failed and need to be replaced, parts on order Please note fridge has to be defrosted for next visit. <\/p>

25\/03\/2026 (jane)Requested access for the fridge repairs on Monday, 30\/03 between 12pm and 6pm.Please ask customer to defrost the appliance before our visit - it has to be switched off for about 48h <\/p>

27\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

30\/03\/2026 (carly)Client has requested Thursday 2nd April, awaiting response from Repair Aid.<\/p>

30\/03\/2026 (carly)Confirmed for Thursday 2nd April 12-6pm.Awaiting access details.<\/p>

01\/04\/2026 (carly)Tenant should be home but if not please use keys, as per call with Christina.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026.Supplied and fitted new hinges on fridge leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62188","ticket_flag":"0","ticket_reference":"HDT63273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34-36 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LU","cs_id":"2994","cs_address_1":"34-36 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_title":"3rd Floor Vacant Office - Printer Removal and disposal for this week ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 09:30","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 09:30 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 09:31 (jane)<\/b>Collect keys for access, advised client we will be attending on Thursday morning <\/p>

12\/03\/2026 10:57 (gavin)<\/b>Took apart and brought down photocopier<\/p>

12\/03\/2026 12:20 (travis)<\/b>Removal and disposal of photo copier\/printer from third floor office.<\/p>

13\/03\/2026 07:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (jane)Collect keys for access, advised client we will be attending on Thursday morning <\/p>

12\/03\/2026 (gavin)Took apart and brought down photocopier<\/p>

12\/03\/2026 (travis)Removal and disposal of photo copier\/printer from third floor office.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Removal and disposal of photo copier\/printer from third floor office.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Travis Read","invoice_id":null},{"ticket_id":"62198","ticket_flag":"0","ticket_reference":"HDT63283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Remove and dispose of this as soon as possible please items. This is in the entrance next to the fire door ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 13:48","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 13:48 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 13:48 (jane)<\/b>Attending this afternoon <\/p>

11\/03\/2026 14:35 (travis)<\/b>Gained access to property with keys and removed items from entrance area,Items taken to recycling centre.<\/p>

11\/03\/2026 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (jane)Attending this afternoon <\/p>

11\/03\/2026 (travis)Gained access to property with keys and removed items from entrance area,Items taken to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Gained access to property with keys and removed items from entrance area, Items taken to recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62216","ticket_flag":"0","ticket_reference":"HDT63301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"658","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Bedside table removal","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 14:00","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 14:00 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 14:00 (jane)<\/b>Attending today <\/p>

12\/03\/2026 14:55 (travis)<\/b>Attended above property and removed discarded drawer unit, disposal to rear of office ready for recycling centre.<\/p>

13\/03\/2026 07:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Attending today <\/p>

12\/03\/2026 (travis)Attended above property and removed discarded drawer unit, disposal to rear of office ready for recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Attended above property and removed discarded drawer unit and disposed of to recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62274","ticket_flag":"0","ticket_reference":"HDT63359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Removal of items.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/03\/26 15:02","ticket_invoice_total":null,"ticket_notes_combined":"

16\/03\/2026 15:02 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 06:33 (travis)<\/b>Attended above property and removed items from communal area,Disposal to rear of office ready to deliver to recycling centre.<\/p>

17\/03\/2026 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (travis)Attended above property and removed items from communal area,Disposal to rear of office ready to deliver to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Attended above property and removed items from communal area and disposed off at recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62285","ticket_flag":"0","ticket_reference":"HDT63370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"Faulty induction hob\/oven and boiler issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"17\/03\/26 13:45","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 13:45 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 15:35 (gavin)<\/b>Induction hob now working for Tennant. His was locked out so now all working<\/p>

18\/03\/2026 09:37 (carly)<\/b>Email sent to repair aid requesting access.<\/p>

19\/03\/2026 07:10 (jane)<\/b>Induction hob now working for Tenant. His was locked out so now all working and reset - Email Sent<\/b><\/p>

19\/03\/2026 10:40 (jane)<\/b>Sent details of the washer\/dryer to Repair Aid in order for them to obtain a new rubber door seal <\/p>

19\/03\/2026 21:37 (michaelk)<\/b>Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements. Note; the unvented cylinder controls are not accessible due to the installation. An access panel is required to be installed in the sink cupboard for future testing. 2hrs labour 105<\/p>

20\/03\/2026 10:16 (jane)<\/b>Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements - Email Sent<\/b><\/p>

24\/03\/2026 11:05 (carly)<\/b>Confirmed for today Tuesday 24th March - tenant home for access.<\/p>

25\/03\/2026 13:53 (jane)<\/b>Further issues with the washer\/dryer, requested a date from Repair Aid<\/p>

26\/03\/2026 10:57 (jane)<\/b>Repair Aid attending on Monday 30th to further issues with the washer\/dryer <\/p>

26\/03\/2026 10:59 (jane)<\/b>Repair Aid attending on Monday 30th March, Lilian has contacted them direct to arrange <\/p>

26\/03\/2026 14:48 (roy)<\/b>Faulty circuit board.When used the cycle stops and says error.Drainage ok<\/p>

07\/04\/2026 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (gavin)Induction hob now working for Tennant. His was locked out so now all working<\/p>

18\/03\/2026 (carly)Email sent to repair aid requesting access.<\/p>

19\/03\/2026 (jane)Induction hob now working for Tenant. His was locked out so now all working and reset<\/p>

19\/03\/2026 (jane)Sent details of the washer\/dryer to Repair Aid in order for them to obtain a new rubber door seal <\/p>

19\/03\/2026 (michaelk)Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements. Note; the unvented cylinder controls are not accessible due to the installation. An access panel is required to be installed in the sink cupboard for future testing. 2hrs labour 105<\/p>

20\/03\/2026 (jane)Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements<\/p>

24\/03\/2026 (carly)Confirmed for today Tuesday 24th March - tenant home for access.<\/p>

25\/03\/2026 (jane)Further issues with the washer\/dryer, requested a date from Repair Aid<\/p>

26\/03\/2026 (jane)Repair Aid attending on Monday 30th to further issues with the washer\/dryer <\/p>

26\/03\/2026 (jane)Repair Aid attending on Monday 30th March, Lilian has contacted them direct to arrange <\/p>

26\/03\/2026 (roy)Faulty circuit board.When used the cycle stops and says error.Drainage ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Supplied and installed new door seals to washer dryer and repaired induction hob ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)<\/br>Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62290","ticket_flag":"0","ticket_reference":"HDT63375","ticket_client":"2193","client_name":"Martin's Investment Holdings Ltd ","ticket_address_1":"13 Radnor Walk ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW3 4BP","cs_id":"3263","cs_address_1":"13 Radnor Walk ","cs_address_2":"","cs_town":"London","cs_postcode":"SW3 4BP","ticket_client_site":"3263","ticket_title":"To repair locking mechanism and door closer to main door","ticket_contact":"3693","contact_first_name":"Anwar ","contact_last_name":"Bellot ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"18\/03\/26 10:00","ticket_invoice_total":null,"ticket_notes_combined":"

18\/03\/2026 10:00 (System)<\/b>Ticket Created<\/p>

18\/03\/2026 10:01 (jane)<\/b>Waiting on a time from TwentyTwenty for Friday 20th March <\/p>

19\/03\/2026 11:59 (jane)<\/b>Attending on Friday 20th March between 8 and 8:30am <\/p>

24\/03\/2026 15:28 (jane)<\/b>(Ticket Closed)<\/p>

14\/04\/2026 11:56 (jane)<\/b>Martins Commercial limited: 36 Walpole Street, London SW3 4QS.<\/p>","ticket_full_notes_text":"

18\/03\/2026 (jane)Waiting on a time from TwentyTwenty for Friday 20th March <\/p>

19\/03\/2026 (jane)Attending on Friday 20th March between 8 and 8:30am <\/p>

14\/04\/2026 (jane)Martins Commercial limited: 36 Walpole Street, London SW3 4QS.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/03\/2026.door specialist has attended site and has replaced the fixings to the door lock and has adjusted the door closer as much as possible to main door ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Twenty Twenty Doors","invoice_id":null},{"ticket_id":"62318","ticket_flag":"0","ticket_reference":"HDT63403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2978","cs_address_1":"13-15 Tavistock Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_title":"Leak into Delamina Restaurant - urgent ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 09:38","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 09:38 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 10:17 (jane)<\/b>Advised restaurant doesn't open until 12noon <\/p>

19\/03\/2026 14:09 (gavin)<\/b>Leak coming from second floor toilet within the restaurant itself. Need to cut access panel to.investigate further but needs to be done out of hours.Mike keegan to add photos to his timesheet<\/p>

19\/03\/2026 21:33 (michaelk)<\/b>Attended site to investigate a toilet into the ground floor restaurant. There was very little access throught the toilets as this was confirmed by gavin as the issue. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cant be used. 2hrs labour 105<\/p>

20\/03\/2026 09:39 (jane)<\/b>Sent report to client, awaiting instructions to make opening in ceiling to investigate <\/p>

07\/04\/2026 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (jane)Advised restaurant doesn't open until 12noon <\/p>

19\/03\/2026 (gavin)Leak coming from second floor toilet within the restaurant itself. Need to cut access panel to.investigate further but needs to be done out of hours.Mike keegan to add photos to his timesheet<\/p>

19\/03\/2026 (michaelk)Attended site to investigate a toilet into the ground floor restaurant. There was very little access throught the toilets as this was confirmed by gavin as the issue. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cant be used. 2hrs labour 105<\/p>

20\/03\/2026 (jane)Sent report to client, awaiting instructions to make opening in ceiling to investigate <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/04\/2026.Attended site to investigate a toilet into the ground floor restaurant. There was very little access through the toilets. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cannot be used, reported back findings to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"62333","ticket_flag":"0","ticket_reference":"HDT63418","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Flagstone 1st Floor Clareville House 26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3175","cs_address_1":"Flagstone 1st Floor Clareville House","cs_address_2":"26-27 Oxendon Street","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_title":"Leak from toilet to reception on ground floor.","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/03\/26 09:33","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 09:33 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 08:53 (michaelk)<\/b>Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated. 2hrs labour 105<\/p>

25\/03\/2026 07:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (michaelk)Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/03\/2026.Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"62351","ticket_flag":"0","ticket_reference":"HDT63436","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 8 Egmont House 114-118 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EW","cs_id":"1374","cs_address_1":"Flat 8 Egmont House","cs_address_2":"114-118 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EW","ticket_client_site":"1374","ticket_title":"Washing machine issue.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"23\/03\/26 09:33","ticket_invoice_total":null,"ticket_notes_combined":"

23\/03\/2026 09:33 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 16:12 (carly)<\/b>Repair Aid have requested Thursday 26th March 12-6pm. Awaiting client response.<\/p>

23\/03\/2026 16:23 (carly)<\/b>Confirmed, please use keys for access.<\/p>

26\/03\/2026 14:52 (roy)<\/b>Drained machineRemoved sock in filter and removed items in machineTested machine but electrical sparks underneath.DID not realise this job was meant for Repair Aid. No mention in notes but Repair Aid to attend<\/p>

02\/04\/2026 13:53 (jane)<\/b>Carbon brushes have failed and need to be replaced, on order - Email Sent<\/b><\/p>

07\/04\/2026 14:32 (jane)<\/b>Requested access Thursday 9th April, between 10am and 2pm<\/p>

08\/04\/2026 13:01 (jane)<\/b>Confirmed for Thursday 9th April, between 10am and 2pm - collect keys <\/p>

09\/04\/2026 14:23 (roy)<\/b>Access Repair Aid<\/p>

13\/04\/2026 10:55 (carly)<\/b>The repair was completed on Thursday, carbon brushes were replaced and appliance was left in working order. <\/p>

14\/04\/2026 09:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (carly)Repair Aid have requested Thursday 26th March 12-6pm. Awaiting client response.<\/p>

23\/03\/2026 (carly)Confirmed, please use keys for access.<\/p>

26\/03\/2026 (roy)Drained machineRemoved sock in filter and removed items in machineTested machine but electrical sparks underneath.DID not realise this job was meant for Repair Aid. No mention in notes but Repair Aid to attend<\/p>

02\/04\/2026 (jane)Carbon brushes have failed and need to be replaced, on order <\/p>

07\/04\/2026 (jane)Requested access Thursday 9th April, between 10am and 2pm<\/p>

08\/04\/2026 (jane)Confirmed for Thursday 9th April, between 10am and 2pm - collect keys <\/p>

09\/04\/2026 (roy)Access Repair Aid<\/p>

13\/04\/2026 (carly)The repair was completed on Thursday, carbon brushes were replaced and appliance was left in working order. <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 09\/04\/2026.Carbon brushes were replaced and washing machine was left in working order. ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62372","ticket_flag":"0","ticket_reference":"HDT63457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"To carry out ITC inspection and provide list only - To meet Lilian on site at 10:30am on 30th March ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 11:56 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 11:57 (jane)<\/b>To meet Lilian on site at 10:30am on 30th March to produce a list of ITCs<\/p>

30\/03\/2026 12:25 (travis)<\/b>Itc list taken.<\/p>

02\/04\/2026 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (jane)To meet Lilian on site at 10:30am on 30th March to produce a list of ITCs<\/p>

30\/03\/2026 (travis)Itc list taken.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Carried out inspection of property with client and provided ITC report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62376","ticket_flag":"0","ticket_reference":"HDT63461","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Shaftesbury Portfolio ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"1084","cs_address_1":"Shaftesbury Portfolio","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"1084","ticket_title":"To carry out meter reads MARCH 2026","ticket_contact":"3593","contact_first_name":"Anna","contact_last_name":"Twarowska","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 14:05","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 14:05 (System)<\/b>Ticket Created<\/p>

27\/03\/2026 13:42 (alan)<\/b>Meter readings <\/p>

30\/03\/2026 11:08 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/03\/2026 (alan)Meter readings <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026. Carried out meter reads for the end of March 2026","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","invoice_id":null},{"ticket_id":"62388","ticket_flag":"0","ticket_reference":"HDT63473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"488","cs_address_1":"58a Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_title":"Problems with lock for the Street entrance door, 58a Shaftesbury Avenue. Key goes in but it won\u2019t turn the lock barrel","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/03\/26 08:39","ticket_invoice_total":null,"ticket_notes_combined":"

26\/03\/2026 08:39 (System)<\/b>Ticket Created<\/p>

26\/03\/2026 08:40 (jane)<\/b>For this morning <\/p>

26\/03\/2026 10:12 (roy)<\/b>Needs new cylinderLillian has contacted Courts Security <\/p>

26\/03\/2026 10:25 (jane)<\/b>Client contacting Court Security to see if they can replace the lock <\/p>

26\/03\/2026 10:54 (jane)<\/b>Court security attending to replace the cylinder <\/p>

26\/03\/2026 13:24 (jane)<\/b>Lock will be ready after 3pm from Courts Security to be fitted by our engineer <\/p>

26\/03\/2026 19:28 (roy)<\/b>Returned and fitted new cylinder <\/p>

27\/03\/2026 07:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/03\/2026 (jane)For this morning <\/p>

26\/03\/2026 (roy)Needs new cylinderLillian has contacted Courts Security <\/p>

26\/03\/2026 (jane)Client contacting Court Security to see if they can replace the lock <\/p>

26\/03\/2026 (jane)Court security attending to replace the cylinder <\/p>

26\/03\/2026 (jane)Lock will be ready after 3pm from Courts Security to be fitted by our engineer <\/p>

26\/03\/2026 (roy)Returned and fitted new cylinder <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026.Supplied and fitted special order cylinder lock to entrance door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"62428","ticket_flag":"0","ticket_reference":"HDT63513","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1152","cs_address_1":"Flat 5","cs_address_2":"79 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"1152","ticket_title":"Dishwasher not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"31\/03\/26 13:25","ticket_invoice_total":null,"ticket_notes_combined":"

31\/03\/2026 13:25 (System)<\/b>Ticket Created<\/p>

31\/03\/2026 13:25 (carly)<\/b>Keys for access.<\/p>

31\/03\/2026 16:08 (carly)<\/b>Awaiting new access confirmation.<\/p>

01\/04\/2026 13:34 (carly)<\/b>Tenant home for access.<\/p>

01\/04\/2026 13:57 (roy)<\/b>Needs Repair AidThe water doesnt get hot, panel starts flashing and doesnt drain.Filter is clear <\/p>

02\/04\/2026 11:32 (jane)<\/b>Requested access for Wednesday, 08\/04, between 10am and 2pm.<\/p>

07\/04\/2026 10:13 (jane)<\/b>Confirmed for Wednesday, 08\/04, between 10am and 2pm, take keys but knock first <\/p>

08\/04\/2026 14:55 (roy)<\/b>With Repair Aid <\/p>

09\/04\/2026 12:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

31\/03\/2026 (carly)Keys for access.<\/p>

31\/03\/2026 (carly)Awaiting new access confirmation.<\/p>

01\/04\/2026 (carly)Tenant home for access.<\/p>

01\/04\/2026 (roy)Needs Repair AidThe water doesnt get hot, panel starts flashing and doesnt drain.Filter is clear <\/p>

02\/04\/2026 (jane)Requested access for Wednesday, 08\/04, between 10am and 2pm.<\/p>

07\/04\/2026 (jane)Confirmed for Wednesday, 08\/04, between 10am and 2pm, take keys but knock first <\/p>

08\/04\/2026 (roy)With Repair Aid <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/04\/2026.Supplied and fitted new pump assembly to dishwasher ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62436","ticket_flag":"0","ticket_reference":"HDT63521","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"38 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4ER","cs_id":"79","cs_address_1":"38 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"79","ticket_title":"Smashed window.","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"01\/04\/26 13:26","ticket_invoice_total":null,"ticket_notes_combined":"

01\/04\/2026 13:26 (System)<\/b>Ticket Created<\/p>

01\/04\/2026 13:26 (carly)<\/b>Roy is aware and will attend today.<\/p>

01\/04\/2026 13:33 (carly)<\/b>Front window, ground floor reception area.<\/p>

02\/04\/2026 16:11 (jane)<\/b>Instructed Prentice Glass to attend site <\/p>

02\/04\/2026 16:35 (jane)<\/b>Prentice glass attending on Tuesday 7th April <\/p>

08\/04\/2026 15:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

01\/04\/2026 (carly)Roy is aware and will attend today.<\/p>

01\/04\/2026 (carly)Front window, ground floor reception area.<\/p>

02\/04\/2026 (jane)Instructed Prentice Glass to attend site <\/p>

02\/04\/2026 (jane)Prentice glass attending on Tuesday 7th April <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/04\/2026.Re-glazed broken windows to entrance ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Prentice Glass Ltd<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61900","ticket_flag":"0","ticket_reference":"HDT62985","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3248","cs_address_1":"Chinatown Portfolio ","cs_address_2":"","cs_town":"London","cs_postcode":"W1","ticket_client_site":"3248","ticket_title":"To carry out six monthly routine gutter maintenance as to our quotation - as to list attached CHINATOWN ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Roofing","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":"061660UK60-2","ticket_created":"04\/02\/26 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

04\/02\/2026 11:36 (System)<\/b>Ticket Created<\/p>

04\/02\/2026 11:38 (jane)<\/b>Roofs due in February <\/p>

25\/02\/2026 09:53 (jane)<\/b>Advising client we are starting the common parts on Friday 27th February <\/p>

04\/03\/2026 11:43 (jane)<\/b>Requested access for Friday 6th March 2026 and Monday 9th March 24 and 26 Rupert Street - Access into Richards flat, 5c Rupert Court 34 Rupert Street Access via Flat 452 Shaftesbury Avenue - Access via Flat 4.158a Shaftesbury Avenue - Access via Flat 322 Wardour Street - Access via top floor flat Monday 9th March 20268 Gerrard Street - Access via Flat 3.0310 Gerrard Street - Access via Flat 3 36 Gerrard Street - Access vis top bedroom of Penthouse 9 Wardour Street - Access via top floor flat 39 Wardour Street - Access via top floor flat <\/p>

04\/03\/2026 11:43 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (16 Rupert Street, London, WC2). <\/p>

04\/03\/2026 11:44 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (94 Shaftesbury Avenue , London , W1D 5EB). <\/p>

04\/03\/2026 11:44 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (1-3 Horse and Dolphin, London , WC2). <\/p>

04\/03\/2026 11:45 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (4-6 Gerrard Street , London , WC2). <\/p>

04\/03\/2026 11:45 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (82-88 Shaftesbury Avenue , London , WC2). <\/p>

04\/03\/2026 11:45 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (8 Gerrard Street , London , W1D 5PJ). <\/p>

04\/03\/2026 11:46 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (19 Gerrard Street , London, W1D 6JG). <\/p>

04\/03\/2026 11:46 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (14 Gerrard Street , London , W1D 5PT). <\/p>

04\/03\/2026 11:46 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (13A Macclesfield Street , London , W1D 5BS). <\/p>

04\/03\/2026 11:46 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (15\/16 Gerrard Street , London , WC2). <\/p>

04\/03\/2026 11:47 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (9 Wardour Street , London , W1D 6PF). <\/p>

04\/03\/2026 11:47 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (11 Wardour Street , London, W1D 6PG). <\/p>

04\/03\/2026 11:47 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (14 Lisle Street , London , WC2H 7BE). <\/p>

05\/03\/2026 16:15 (jane)<\/b>Confirmed for Friday 6th March Friday 6th March 202624 and 26 Rupert Street - Access into Richards flat, 5c Rupert Court 10am Call Richard when arriving 07860 38000024 Wardour Street - Access via Top Floor flat - Tenant home for access at 11am 34 Rupert Street Access via Flat 4 Tenant home for access after 12:30apm 58a Shaftesbury Avenue - Access via Flat 3 for between 1pm and 2pm collect keys but knock first <\/p>

09\/03\/2026 16:19 (nick)<\/b>(26 Rupert Street ) Front and back gutters have no access from roof area.<\/p>

09\/03\/2026 16:19 (nick)<\/b>(24 Rupert Street ) Front and back gutters have no access from roof area.<\/p>

09\/03\/2026 19:30 (nick)<\/b>(24 Rupert Street ) The rear hopper serving the back gully, was badly blocked, now cleared, cleaned and running away perfectly.<\/p>

11\/03\/2026 13:01 (jane)<\/b>Keys for access on Thursday 12th March between 11am and 12noon, for Top Floor Flat, 9 Wardour Street - gutter clearance <\/p>

12\/03\/2026 11:42 (travis)<\/b>Gained access to rear roof area and cleared rainwater gully and rear roof Inc hopper.<\/p>

13\/03\/2026 13:58 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (24 Rupert Street , London, W1D 6DQ). <\/p>

13\/03\/2026 13:59 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (34 Rupert Street , London , W1D 6DN). <\/p>

13\/03\/2026 13:59 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (26 Rupert Street , London, W1D 6DH). <\/p>

13\/03\/2026 13:59 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (52 Shaftesbury Avenue , London, W1D 6LP). <\/p>

13\/03\/2026 14:00 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (58a Shaftesbury Avenue, London, W1D 6LS). <\/p>

13\/03\/2026 14:00 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (22 Wardour Street , London , W1D 6QQ). <\/p>

13\/03\/2026 14:00 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (39 Wardour Street , London, W1D 6PX). <\/p>

13\/03\/2026 14:01 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (36 Gerrard Street, London , W1D 5QA). <\/p>

13\/03\/2026 14:01 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (24 Wardour Street , London, W1D 6QJ). <\/p>

25\/03\/2026 09:29 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (68-70 Shaftesbury Avenue , London , WC2). <\/p>

25\/03\/2026 09:30 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (11 Gerrard Street , London , W1D 5PP). <\/p>

25\/03\/2026 09:30 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (21-24 Newport Court , London , WC2H 7JS). <\/p>

25\/03\/2026 09:31 (System)<\/b>Ticket report emailed to Lilian.Goh@ocs.com (66 Shaftesbury Avenue , London, W1D 6LX). <\/p>

25\/03\/2026 09:32 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/02\/2026 (jane)Roofs due in February <\/p>

25\/02\/2026 (jane)Advising client we are starting the common parts on Friday 27th February <\/p>

04\/03\/2026 (jane)Requested access for Friday 6th March 2026 and Monday 9th March 24 and 26 Rupert Street - Access into Richards flat, 5c Rupert Court 34 Rupert Street Access via Flat 452 Shaftesbury Avenue - Access via Flat 4.158a Shaftesbury Avenue - Access via Flat 322 Wardour Street - Access via top floor flat Monday 9th March 20268 Gerrard Street - Access via Flat 3.0310 Gerrard Street - Access via Flat 3 36 Gerrard Street - Access vis top bedroom of Penthouse 9 Wardour Street - Access via top floor flat 39 Wardour Street - Access via top floor flat <\/p>

05\/03\/2026 (jane)Confirmed for Friday 6th March Friday 6th March 202624 and 26 Rupert Street - Access into Richards flat, 5c Rupert Court 10am Call Richard when arriving 07860 38000024 Wardour Street - Access via Top Floor flat - Tenant home for access at 11am 34 Rupert Street Access via Flat 4 Tenant home for access after 12:30apm 58a Shaftesbury Avenue - Access via Flat 3 for between 1pm and 2pm collect keys but knock first <\/p>

09\/03\/2026 (nick)(26 Rupert Street ) Front and back gutters have no access from roof area.<\/p>

09\/03\/2026 (nick)(24 Rupert Street ) Front and back gutters have no access from roof area.<\/p>

09\/03\/2026 (nick)(24 Rupert Street ) The rear hopper serving the back gully, was badly blocked, now cleared, cleaned and running away perfectly.<\/p>

11\/03\/2026 (jane)Keys for access on Thursday 12th March between 11am and 12noon, for Top Floor Flat, 9 Wardour Street - gutter clearance <\/p>

12\/03\/2026 (travis)Gained access to rear roof area and cleared rainwater gully and rear roof Inc hopper.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/03\/2026.Six monthly routine gutter maintenance completed to Chinatown Portfolio ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Travis Read","invoice_id":null}]}