{"draw":0,"recordsTotal":22682,"recordsFiltered":23,"data":[{"ticket_id":"60082","ticket_flag":"0","ticket_reference":"HDT61167","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"803","cs_address_1":"Flat 2","cs_address_2":"27 Lisle Street ","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"803","ticket_title":"Loose toilet seat and splash back in bathroom plus other works ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/07\/25 14:12","ticket_invoice_total":null,"ticket_notes_combined":"

09\/07\/2025 14:12 (System)<\/b>Ticket Created<\/p>

14\/07\/2025 07:48 (michaelk)<\/b>Attended site to inspect the toilet. We attempted to repair the seat however a replacement is required. 1hr labour.I have ordered a new durovit seat<\/p>

18\/07\/2025 11:51 (carly)<\/b>To re-book with Mike when he is back.<\/p>

05\/08\/2025 10:35 (carly)<\/b>Access requested Thursday 7th August 1pm.<\/p>

05\/08\/2025 16:01 (jane)<\/b>Confirmed for Thursday 7th August at 1pm - Bring along Flat keys.<\/p>

08\/08\/2025 07:28 (michaelk)<\/b>Attended site tonrwplace the faulty toilet seat with a duravit like for like replacement. 1hr labour plus parts ,total 185 ex vat.<\/p>

08\/08\/2025 10:09 (carly)<\/b>Access requested Thursday 14th August 11am.<\/p>

08\/08\/2025 14:07 (jane)<\/b>Confirmed for Thursday 14th August at 11am - tenant can provide access <\/p>

12\/08\/2025 07:51 (michaelk)<\/b>The toilet seat has been replaced, however we are waiting for a date to complete the tiles. 1hr labour plus the part. 185<\/p>

13\/08\/2025 14:42 (jane)<\/b>Re-requested access for Thursday 21st August <\/p>

21\/08\/2025 08:55 (jane)<\/b>To advise client on another date <\/p>

27\/08\/2025 16:12 (jane)<\/b>Requested access for Friday morning 29th August at 9am <\/p>

28\/08\/2025 15:08 (jane)<\/b>Tenant home for access Friday morning 29th August <\/p>

29\/08\/2025 11:49 (jane)<\/b>Engineer returning on Monday 1st Sept with plinth <\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works.<\/p>

29\/08\/2025 16:09 (iain)<\/b>(Flat 2 27 Lisle Street ) Returning Monday 9.00am with plinth clips.<\/p>

01\/09\/2025 16:03 (iain)<\/b>Cut down kitchen plinth and refit. Investigate leak.<\/p>

01\/09\/2025 16:04 (iain)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath.<\/p>

02\/09\/2025 10:35 (jane)<\/b>(Flat 2 27 Lisle Street ) I believe leak to be historic. Windows probably left open in rain. Window ledges have drip bars and are sealed underneath. - Email Sent<\/b><\/p>

02\/09\/2025 14:19 (jane)<\/b>For 9am Wednesday 3rd September The tenant can provide access<\/p>

02\/09\/2025 20:02 (michaelk)<\/b>Completed splash back to bathroom in flat 2. 2hrs plus parts, total 140 ex vat.<\/p>

03\/09\/2025 16:11 (iain)<\/b>Blocked gaps under bathroom basin.Filled holes in wall behind kitchen units.Investigated water damage to windows.<\/p>

03\/09\/2025 16:14 (iain)<\/b>(Flat 2 27 Lisle Street ) No sign of a leak just damp. Think the windows are too rotten.<\/p>

12\/01\/2026 15:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.List of works completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Jack Seymour<\/br>Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"60277","ticket_flag":"2","ticket_reference":"HDT61362","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"883","cs_address_1":"Flat 4","cs_address_2":"16 Little Newport Street ","cs_town":"London","cs_postcode":"WC2H 7JJ","ticket_client_site":"883","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"04\/08\/25 14:28","ticket_invoice_total":null,"ticket_notes_combined":"

04\/08\/2025 14:28 (System)<\/b>Ticket Created<\/p>

22\/09\/2025 16:17 (iain)<\/b>ITC's.<\/p>

23\/09\/2025 16:08 (iain)<\/b>ITC'S.<\/p>

25\/09\/2025 15:58 (jane)<\/b>Instructed Repair Aid to inspect the washing machine <\/p>

26\/09\/2025 05:32 (michaelk)<\/b>Attended site to complete the heating itc checks. Ran the heating and hot water systems to full working temperatures, leaving in full working order.Note; the salamander homeboost pump, has damaged bearings which is making the pump run louder than normal.The kitchen radiator has been leant on, making the wall brackets drop slightly. I would recommend removing the radiator to repair the fixings.2hrs labour 105<\/p>

26\/09\/2025 09:30 (jane)<\/b>Repair Aid attending on Tuesday, 30th of Sept in the afternoon 12-6pm - Iain to give access via keys <\/p>

30\/09\/2025 16:09 (iain)<\/b>Repairaid.<\/p>

01\/10\/2025 11:32 (jane)<\/b>Blind on order - anticipated dispatch date 08\/10\/2025<\/p>

02\/10\/2025 15:04 (jane)<\/b>The washing machine was left in working condition. The power board connections were re-connected and reset. - Email Sent<\/b><\/p>

17\/10\/2025 10:42 (carly)<\/b>Blind now arrived, access requested Tuesday 21st October at 9am.<\/p>

21\/10\/2025 10:45 (carly)<\/b>Access now requested for Thursday 23rd October at 9am.<\/p>

21\/10\/2025 11:35 (carly)<\/b>Confirmed with Lilian, just awaiting access details.<\/p>

22\/10\/2025 13:45 (jane)<\/b>For Friday 24th October at 11:30am Tenant can provide access <\/p>

24\/10\/2025 10:30 (carly)<\/b>Access now requested for Tuesday 28th October at 9am.<\/p>

27\/10\/2025 12:51 (carly)<\/b>Follow up email sent requesting access for Tuesday 28th October.<\/p>

27\/10\/2025 13:01 (carly)<\/b>Access confirmed for 28th October at 9am - Tenant to provide access.<\/p>

28\/10\/2025 12:08 (carly)<\/b>Access now requested for Thursday 30th October at 12pm.<\/p>

28\/10\/2025 15:29 (jane)<\/b>Confirmed for Thursday 30th October at 12noon Tenant to provide access <\/p>

30\/10\/2025 16:00 (iain)<\/b>Replacement blind.<\/p>

30\/10\/2025 16:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/10\/2025.Attended site and carried out a fully comprehensive inter tenancy checks and maintenance works including replacing a blind ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Repair Aid London","invoice_id":null},{"ticket_id":"60589","ticket_flag":"3","ticket_reference":"HDT61674","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"18","cs_address_1":"25 Garrick Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2E 9AX","ticket_client_site":"18","ticket_title":"Multiple works ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"29\/08\/25 11:10","ticket_invoice_total":null,"ticket_notes_combined":"

29\/08\/2025 11:10 (System)<\/b>Ticket Created<\/p>

29\/08\/2025 16:08 (iain)<\/b>List of works. Temporary repairs made. Parts to order.<\/p>

11\/09\/2025 13:15 (jane)<\/b>Arranging to attend on Friday morning 12th September <\/p>

11\/09\/2025 13:56 (jane)<\/b>Client has confirmed for Monday 15th September <\/p>

11\/09\/2025 14:36 (jane)<\/b>David arranging access for Monday 15th September - We are not allowed to access Apartment 8<\/p>

11\/09\/2025 15:19 (jane)<\/b>Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

11\/09\/2025 15:25 (jane)<\/b>Management keys for access Access granted after 11.00 am on Friday 12th September For apartment 6 and 9<\/p>

12\/09\/2025 14:41 (roy)<\/b>Wall lights on terrace area.Managed to get 4 working, 2 am unable to remove grub screws as they are rusty and worn. Suggest the lights are replaced2 already working3 x floor lights not working and doesn't seem to be any power to them. Unable to get decking upFuse box all seems OK. Can't see which ones are labelled wrong.No.1 on board is on right hand side and you read it right to left.Are they looking at it from left to right6 are working <\/p>

15\/09\/2025 08:39 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:03 (iain)<\/b>List of works.<\/p>

18\/09\/2025 16:05 (iain)<\/b>(25 Garrick Street ) Job description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security.<\/p>

19\/09\/2025 10:13 (jane)<\/b>Oven seal on order <\/p>

19\/09\/2025 11:11 (jane)<\/b>Requested access for Thursday morning 25th September for Flat 9 The AC doesn't work in the third bedroom Light on the terrace not working Fuse box labelled incorrectly<\/p>

23\/09\/2025 10:09 (jane)<\/b>Email sent to client :Flat 9, 25 Garrick StreetWe have ordered a new oven seal lead-time 7 days we are hoping this will arrive next week We are arranging for our door specialist to attend to the patio bifold doors and bathroom door lock, our engineer attempted to repair, but it does require a specialist We will come back to you with a convenient date they are hoping to attend next week Could we return to look at the air con issue on Thursday morning 25th September please ? Common parts Description asks for a copy of the pump room key. OCS will need to send an email authorising this to Court Security for us to obtain a copy please In all apartments as BBC doesn't work in some of them we have checked and this requires an aerial specialist company, would you like us to arrange this please ?<\/p>

24\/09\/2025 11:52 (carly)<\/b>Christina confirmed for Thursday 25th September but between 11-3pm<\/p>

25\/09\/2025 09:31 (jane)<\/b>Access requested for lunchtime on Friday 26th September <\/p>

30\/09\/2025 15:05 (alan)<\/b>Investigate AC in bedroom not working Tested though and found loose connection, repaired and left working <\/p>

01\/10\/2025 10:39 (carly)<\/b>Access requested for Flat 9 on Thursday 2nd October at 9am.<\/p>

01\/10\/2025 13:28 (jane)<\/b>Confirmed for Friday 3rd October between 11am and 3pm to fit the new oven seal (Iain)<\/p>

03\/10\/2025 12:24 (carly)<\/b>20\/20 attending Friday 3rd October.<\/p>

03\/10\/2025 13:13 (iain)<\/b>Replaced oven seal in flat 9.<\/p>

14\/10\/2025 11:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/10\/2025.List of work completed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Roy Hurley<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"60754","ticket_flag":"2","ticket_reference":"HDT61839","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":"Leak - The tenant has come back to me as they still have a leak filling a bucket daily. Roy is aware - can I raise a job for further investigation and repair. I think it will require access via the ceiling .","ticket_contact":"3522","contact_first_name":"Anthony ","contact_last_name":"Kilbey ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"24\/09\/25 14:51","ticket_invoice_total":null,"ticket_notes_combined":"

24\/09\/2025 14:51 (System)<\/b>Ticket Created<\/p>

25\/09\/2025 19:14 (roy)<\/b>Booked for Monday not today<\/p>

29\/09\/2025 10:51 (carly)<\/b>Access confirmed for Wednesday 1st October at 7am.<\/p>

02\/10\/2025 15:11 (roy)<\/b>Early morning visit.Cut open ceiling hoping to see pipework but no joy.Need access into flat 1b 68 Shaftesbury <\/p>

02\/10\/2025 15:13 (roy)<\/b>Investigated leak into shop.Tested and can confirm it is coming from the shower trap or controls.Low level shower tray and needs removing.Quote required??<\/p>

22\/10\/2025 13:05 (jane)<\/b>Attending Thursday morning 23rd October to remove shower tray - access via keys <\/p>

23\/10\/2025 17:12 (roy)<\/b>Removed bottom course of tiles and broke out shower tray but leak is not underneath.Waste pippe is definitely leaking.following further test.More of the floor needs to come up.Going to try camera tomorrow <\/p>

24\/10\/2025 05:48 (michaelk)<\/b>Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor. 4hrs labour 205<\/p>

24\/10\/2025 09:56 (jane)<\/b>Engineer returning on Monday 27th October to continue with the repair <\/p>

28\/10\/2025 05:32 (michaelk)<\/b>Attended site to continue with the shower works. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with Anthony and Lillian and are going to continue re-running a new waste beneath the bathroom floor. 8hrs labour 405<\/p>

28\/10\/2025 11:48 (roy)<\/b>Used camera and following further cutting up floor under dishwasher and further measurements, leak under kitchen floor but between kitchen sink and elbow behind shower.Michael Keenan bringing Lee in to reroute pipework a cross bathroom floor and out wall<\/p>

29\/10\/2025 18:11 (roy)<\/b>Pick up materials from Leylands Marble shop and Topps Tiles<\/p>

30\/10\/2025 09:37 (michaelk)<\/b>Attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works. 8hrs labour, 2 x engineers.<\/p>

30\/10\/2025 09:39 (michaelk)<\/b>Lee has attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plynths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared, awaiting the tray delivery. 8hrs labour 405<\/p>

30\/10\/2025 11:04 (iain)<\/b>Clear and dispose of rubbish.<\/p>

30\/10\/2025 21:29 (michaelk)<\/b>Lee has attended site and taken delivery of the shower tray. The tray has been installed and set in on bonding, which will dry ready for tiling tomorrow. 8hrs labour 405<\/p>

01\/11\/2025 12:05 (roy)<\/b>Pick up tiles and adhesive <\/p>

03\/11\/2025 14:19 (travis)<\/b>Tiling works to shower cubicle and rubbish removal\/disposal.<\/p>

05\/11\/2025 05:27 (michaelk)<\/b>Attended site to complete the shower enclosure and to seal the whole area. 8hrs labour plus parts, total 455.08 ex vat.Note; there are some roof joints to complete, Lillian is aware that this hasn't been completed due to the roof condition\/rat problem.<\/p>

05\/11\/2025 15:57 (roy)<\/b>Assist Michael KeenanClear out flat<\/p>

07\/11\/2025 15:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/11\/2025.01\/10\/2025Early morning visit. Cut open ceiling hoping to see pipework, require access into flat2\/10\/2025Tested within flat and confirmed it was coming from the shower trap or controls. Low level shower tray and needs removing. 23\/10\/2025Attended site to remove the existing shower enclosure, bottom row of tiles and the shower tray. This was only carried out after both diverters were checked inside the walls. We have confirmed that the waste from the shower to the outlet is leaking, however further work is required to pinpoint the exact problem under the floor27\/10\/2025Attended site to continue with the shower works\/camera survey. We attempted to pinpoint the shower drainage leak by opening up the kitchen floor behind the dishwasher. Although we found the pipework branch, where the basin and shower met, we couldn't see the damaged section behind the floor joists. We have had a site meeting with clients and are going to continue re-running a new waste beneath the bathroom floor28\/10\/20252No engineers attended site to re-run the shower waste beneath the bathroom and kitchen floors. We have managed to completely replace all waste from the shower and basin to outside, without further building works29\/10\/2025Attended site to install the correct timber work to support the new tray. The access in the kitchen behind the plinths has been made good and sealed. The kitchen appliances have been put back and all areas have been cleared,30\/10\/2025Supplied and installed new shower tray and set in on bonding, which will dry ready for tiling tomorrow.03\/11\/2025Tiling works to shower cubicle completed 04\/11\/2025Attended site to complete the shower enclosure and to seal the whole area and cleared all rubbish from site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Michael Keenan (OCC)<\/br>Roy Hurley<\/br>Travis Read","invoice_id":null},{"ticket_id":"60765","ticket_flag":"0","ticket_reference":"HDT61850","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"106 Greenvale Road ","ticket_town":"London","ticket_county":null,"ticket_postcode":"SE9 1PF","cs_id":"3187","cs_address_1":"106 Greenvale Road ","cs_address_2":"","cs_town":"London","cs_postcode":"SE9 1PF","ticket_client_site":"3187","ticket_title":"List of works for Thursday 2nd October at 9am ","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/09\/25 11:18","ticket_invoice_total":null,"ticket_notes_combined":"

26\/09\/2025 11:18 (System)<\/b>Ticket Created<\/p>

26\/09\/2025 11:24 (jane)<\/b>Confirmed for Thursday 2nd October at 9am<\/p>

30\/09\/2025 14:25 (jane)<\/b>Re-booked for Monday 6th October at 9am <\/p>

06\/10\/2025 16:44 (travis)<\/b>Fence posts repair,Bedroom cupboards alignment and repair.<\/p>

08\/10\/2025 11:24 (michael)<\/b>Rob bull picked up materials.<\/p>

08\/10\/2025 11:25 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 06\/10\/2025. Fence posts repair, Bedroom cupboards alignment and repair.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"60903","ticket_flag":"2","ticket_reference":"HDT61988","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4.1 16a Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"1116","cs_address_1":"Flat 4.1","cs_address_2":"16a Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DD","ticket_client_site":"1116","ticket_title":"ITC's","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"15\/10\/25 10:33","ticket_invoice_total":null,"ticket_notes_combined":"

15\/10\/2025 10:33 (System)<\/b>Ticket Created<\/p>

20\/10\/2025 16:15 (iain)<\/b>ITC'S.<\/p>

21\/10\/2025 08:33 (alan)<\/b>ITCs Order parts <\/p>

21\/10\/2025 10:59 (michaelk)<\/b>Completed heating ITC. The wireless controls have been quoted for replacement. 2hrs labour 105<\/p>

21\/10\/2025 16:00 (iain)<\/b>ITC'S.<\/p>

22\/10\/2025 10:56 (alan)<\/b>Replace extractor fans in both bathroom <\/p>

22\/10\/2025 16:19 (iain)<\/b>ITC'S.<\/p>

27\/10\/2025 12:50 (jack)<\/b>Done 240<\/p>

30\/10\/2025 09:29 (michaelk)<\/b>Attended site to replace the leaking, thermostatic shower cartridge. Commissioned on completion. 2hrs labour plus parts, total 193.78 ex vat.<\/p>

30\/10\/2025 10:22 (alan)<\/b>Return to site 1. Replace faulty LED down lighter in bathroom 2. Replace blown lamps in main room3. Install new LED lights under kitchen cabinets <\/p>

30\/10\/2025 10:59 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 15:49 (iain)<\/b>ITC'S.<\/p>

31\/10\/2025 16:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Attended site and carried out a fully comprehensive inter tenancy checks and maintenance works","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Iain Watson<\/br>Jack Seymour<\/br>Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"61072","ticket_flag":"0","ticket_reference":"HDT62157","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3, 27a Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"3196","cs_address_1":"Flat 3, 27a Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"3196","ticket_title":"Key stuck to flat door - Collect keys ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"31\/10\/25 08:59","ticket_invoice_total":null,"ticket_notes_combined":"

31\/10\/2025 08:59 (System)<\/b>Ticket Created<\/p>

31\/10\/2025 11:13 (jane)<\/b>Engineer unable to remove broken key, have arranged for Courts Security to attend site this afternoon <\/p>

31\/10\/2025 15:57 (iain)<\/b>Lock not working, someone had attended last night apparently and tennant said they had snapped key in lock. Unable to remove cylinder. Office informed a locksmith is required.<\/p>

04\/11\/2025 11:57 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 31\/10\/2025.Locksmith attended and replaced cylinder in lock leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Iain Watson<\/br>Subcontractor","invoice_id":null},{"ticket_id":"61117","ticket_flag":"0","ticket_reference":"HDT62202","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"36","cs_address_1":"4 Macclesfield Street","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6AX","ticket_client_site":"36","ticket_title":"Installation of roof escape signage as to diagram","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"05\/11\/25 16:25","ticket_invoice_total":null,"ticket_notes_combined":"

05\/11\/2025 16:25 (System)<\/b>Ticket Created<\/p>

17\/11\/2025 11:28 (nick)<\/b>(4 Macclesfield Street) Just waiting for the turn right signs now<\/p>

21\/11\/2025 19:10 (nick)<\/b>All routes now marked with, glow in the dark, directionally signed <\/p>

24\/11\/2025 08:01 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 22\/11\/2025. All routes now marked with, glow in the dark, directionally signed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","invoice_id":null},{"ticket_id":"61169","ticket_flag":"0","ticket_reference":"HDT62254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 66 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LX","cs_id":"1534","cs_address_1":"Flat 5","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1534","ticket_title":"To carry out full gas compliance testing and PAT testing.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Gas Testing","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/11\/25 13:59","ticket_invoice_total":null,"ticket_notes_combined":"

10\/11\/2025 13:59 (System)<\/b>Ticket Created<\/p>

10\/11\/2025 14:01 (carly)<\/b>Access requested Tuesday 25th November at 9am<\/p>

21\/11\/2025 11:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

21\/11\/2025 12:05 (carly)<\/b>Confirmed - Lilian to inform us of access details.<\/p>

21\/11\/2025 14:10 (carly)<\/b>Now confirmed for Monday 24th November.<\/p>

21\/11\/2025 14:35 (carly)<\/b>Now moved to Tuesday 25th November at 830am<\/p>

21\/11\/2025 15:12 (carly)<\/b>Tenant to provide access.<\/p>

26\/11\/2025 06:48 (michaelk)<\/b>Completed full compliance testing 185<\/p>

26\/11\/2025 06:51 (michaelk)<\/b>Whilst I was on site, the co alarm inside the boiler cupboard was missing. The smoke alarm in the hallway expired in January 26. The smoke alarm was replaced with a multi alarm (co and smoke). 1hr labour plus parts, total 156.60 ex vat.<\/p>

26\/11\/2025 10:04 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/11\/2025. Carried out full gas compliance testing","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"61321","ticket_flag":"0","ticket_reference":"HDT62406","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1b 68 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LZ","cs_id":"546","cs_address_1":"Flat 1b","cs_address_2":"68 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LZ","ticket_client_site":"546","ticket_title":" Dishwasher issue & to reinstate integrated door handle","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/11\/25 13:12","ticket_invoice_total":null,"ticket_notes_combined":"

27\/11\/2025 13:12 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 13:13 (carly)<\/b>Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 15:04 (carly)<\/b>Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 09:46 (carly)<\/b>Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 13:01 (carly)<\/b>Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 12:19 (carly)<\/b>Follow up email sent requesting access details.<\/p>

09\/12\/2025 14:00 (jane)<\/b>Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 09:04 (jane)<\/b>Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 09:28 (carly)<\/b>Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 13:52 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 09:38 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Repair Aid have been informed, awaiting date when they can attend.<\/p>

27\/11\/2025 (carly)Repair Aid have requested Tuesday 2nd December 10-2pm.<\/p>

28\/11\/2025 (carly)Client has requested a date after the 17th December. We have suggested the 18th, awaiting confirmation.<\/p>

28\/11\/2025 (carly)Repair Aid will attend on Thursday 18th December between 10-2pm.Awaiting access confirmation from tenant.<\/p>

09\/12\/2025 (carly)Follow up email sent requesting access details.<\/p>

09\/12\/2025 (jane)Client wants a date in January 2026, requested a date from Repair Aid <\/p>

10\/12\/2025 (jane)Requested access for 05\/01\/2026, between 10am and 2pm<\/p>

15\/12\/2025 (carly)Confirmed for Monday 5th January, awaiting access confirmation.Repair Aid aware.<\/p>

05\/01\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 05\/01\/2026.Dishwasher was fixed.Handle was fitted, PCB was reset and filter unblocked. A cleaning cycle with a de-scaler was run and unit left in working condition.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61323","ticket_flag":"0","ticket_reference":"HDT62408","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"7-8 Fredericks Place ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"3037","cs_address_1":"7-8 Fredericks Place ","cs_address_2":"","cs_town":"London ","cs_postcode":"EC2R 8AB","ticket_client_site":"3037","ticket_title":"To carry out PAT test.","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"PAT (EET)","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"27\/11\/25 14:08","ticket_invoice_total":null,"ticket_notes_combined":"

27\/11\/2025 14:08 (System)<\/b>Ticket Created<\/p>

27\/11\/2025 14:08 (carly)<\/b>Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 13:21 (roy)<\/b>Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>

30\/11\/2025 20:00 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

27\/11\/2025 (carly)Its reception, security office, BM office and engineer office please. There may be a couple of other landlord appliances however I know itll be less than 100 items.<\/p>

28\/11\/2025 (roy)Carry out pat test to7-8 Frederick Place Reception and KitchenBecket Hse, Reception, Sophie office and engineers office<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 28\/11\/2025. Carried out PAT ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"61369","ticket_flag":"0","ticket_reference":"HDT62454","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"31 St Martins Lane ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4DD","cs_id":"333","cs_address_1":"31 St Martins Lane ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2N 4DD","ticket_client_site":"333","ticket_title":"To attend to leak coming into Note's Cafe basement ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"04\/12\/25 16:33","ticket_invoice_total":null,"ticket_notes_combined":"

04\/12\/2025 16:33 (System)<\/b>Ticket Created<\/p>

04\/12\/2025 17:09 (roy)<\/b>Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 09:11 (jane)<\/b>Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted - Email Sent<\/b><\/p>

05\/12\/2025 11:10 (roy)<\/b>Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

05\/12\/2025 13:49 (jane)<\/b>(Ticket Closed)<\/p>

16\/12\/2025 13:18 (jane)<\/b>(Ticket Re-Opened)<\/p>

16\/12\/2025 13:20 (jane)<\/b>Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 15:33 (roy)<\/b>Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>

19\/12\/2025 16:12 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/12\/2025 (roy)Due to heavy rain, leak into basement at front of shop.Underneath the paving lights but not coming through paving lights but the border.Could even be coming from the pavement.Returning in the morning to look in daylight.Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (jane)Due to heavy rain, leak into basement at front of shop. Underneath the paving lights but not coming through paving lights but the border. Could even be coming from the pavement. Returning today look in daylight. Need a dry day to reseal border but if leak does continue then the pavement may have to be lifted<\/p>

05\/12\/2025 (roy)Cleaned and resealed edge of paving lightsIf leak continues then council may need to lift up paving slabs<\/p>

16\/12\/2025 (jane)Reattending to the leak tomorrow morning, ensure the engineer reviews the areas highlighted, including the column\/pavement light junction and surrounding cracking.<\/p>

19\/12\/2025 (roy)Clean and rake out gapsUsed wiki dry cement to fill gaps and under door and pillar<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Cleaned and raked out gaps using wiki dry cement to fill gaps and under door and pillar and sealed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"61379","ticket_flag":"0","ticket_reference":"HDT62464","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 32 Wellington Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2848","cs_address_1":"Flat 2","cs_address_2":"32 Wellington Street","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2848","ticket_title":"Fridge temperature not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Appliances","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"05\/12\/25 16:28","ticket_invoice_total":null,"ticket_notes_combined":"

05\/12\/2025 16:28 (System)<\/b>Ticket Created<\/p>

05\/12\/2025 16:28 (jane)<\/b>Waiting on a date from Repair Aid <\/p>

08\/12\/2025 09:44 (carly)<\/b>Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 15:13 (jane)<\/b>Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 10:10 (carly)<\/b>Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 08:57 (roy)<\/b>With Repair Aid<\/p>

12\/12\/2025 12:58 (jane)<\/b>PCB for fridge on order - Email Sent<\/b><\/p>

17\/12\/2025 10:49 (carly)<\/b>Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 15:31 (jane)<\/b>Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 12:58 (roy)<\/b>With Repair Aid but new Fridge\/Freezer is needed <\/p>

23\/12\/2025 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

05\/12\/2025 (jane)Waiting on a date from Repair Aid <\/p>

08\/12\/2025 (carly)Repair Aid have requested Tuesday 9th December 10-2pm.Awaiting client response.<\/p>

09\/12\/2025 (jane)Requested access for Thursday 11th December between 10 and 2pm <\/p>

10\/12\/2025 (carly)Confirmed for Thursday 11th December please use keys for access if tenant is not home.<\/p>

12\/12\/2025 (roy)With Repair Aid<\/p>

12\/12\/2025 (jane)PCB for fridge on order <\/p>

17\/12\/2025 (carly)Repair Aid now have parts and have requested Friday 19th December 9-2pm. Awaiting confirmation from client.<\/p>

18\/12\/2025 (jane)Confirmed access for Friday 19th Dec between 9am and 2pm - keys for access <\/p>

19\/12\/2025 (roy)With Repair Aid but new Fridge\/Freezer is needed <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 19\/12\/2025.Replaced PCB to fridge and found appliance still not cooling, quotation to follow for replacement appliance ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61406","ticket_flag":"0","ticket_reference":"HDT62491","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 13 Goodwins Court","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2N 4LL","cs_id":"757","cs_address_1":"Flat 2","cs_address_2":"13 Goodwins Court","cs_town":"London ","cs_postcode":"WC2N 4LL","ticket_client_site":"757","ticket_title":"Light Fixing","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/12\/25 10:37","ticket_invoice_total":null,"ticket_notes_combined":"

10\/12\/2025 10:37 (System)<\/b>Ticket Created<\/p>

10\/12\/2025 10:38 (carly)<\/b>Please use keys for access.<\/p>

11\/12\/2025 10:52 (roy)<\/b>Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 15:02 (jane)<\/b>Ordering new light for bathroom - Email Sent<\/b><\/p>

18\/12\/2025 11:06 (jane)<\/b>Requested access for this afternoon <\/p>

18\/12\/2025 15:27 (jane)<\/b>Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 10:11 (roy)<\/b>Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 16:15 (jane)<\/b>Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 11:45 (carly)<\/b>Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 09:26 (jane)<\/b>Keys for access <\/p>

02\/01\/2026 15:38 (roy)<\/b>Replaced shaver light unit<\/p>

03\/01\/2026 17:32 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/12\/2025 (carly)Please use keys for access.<\/p>

11\/12\/2025 (roy)Light staying on 24\/7 due to pull cord had snapped Had to remove light fitting but may need new due to ballast unit burnt outMade safe<\/p>

11\/12\/2025 (jane)Ordering new light for bathroom <\/p>

18\/12\/2025 (jane)Requested access for this afternoon <\/p>

18\/12\/2025 (jane)Confirmed for this afternoon to collect keys <\/p>

19\/12\/2025 (roy)Returned and repaired pull cord.Refitted light but not working.Ordered from screwfix and due in today<\/p>

19\/12\/2025 (jane)Waiting on access for either Saturday 20th or Monday 22nd Dec <\/p>

22\/12\/2025 (carly)Follow up email sent requesting access from security office.<\/p>

23\/12\/2025 (jane)Keys for access <\/p>

02\/01\/2026 (roy)Replaced shaver light unit<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025. Attended site to find light staying on 24\/7 due to the pull cord had snapped. Removed light fitting and will need new due to ballast unit burnt out. Made safeReturned to site and replaced shaver light unit and left operating correctly.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"61458","ticket_flag":"0","ticket_reference":"HDT62543","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Exeter Mansions 100-112 Shaftesbury Avenue","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EE","cs_id":"1101","cs_address_1":"Flat 3 Exeter Mansions","cs_address_2":"100-112 Shaftesbury Avenue","cs_town":"London ","cs_postcode":"W1D 5EE","ticket_client_site":"1101","ticket_title":"Washer\/ Dryer issues.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 10:31","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 10:31 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 15:01 (jane)<\/b>Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 15:15 (jane)<\/b>Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 10:13 (roy)<\/b>With Repair Aid<\/p>

19\/12\/2025 11:20 (jane)<\/b>Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 11:21 (jane)<\/b>Drain pump and drain pipe on order for washer\/dryer - Email Sent<\/b><\/p>

05\/01\/2026 08:29 (jane)<\/b>Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 08:41 (jane)<\/b>Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 15:14 (roy)<\/b>With Repair Aid<\/p>

07\/01\/2026 15:16 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (jane)Requested access for Thursday, 18th of Dec in the afternoon 12-6pm<\/p>

16\/12\/2025 (jane)Confirmed for Thursday, 18th of Dec in the afternoon 12-6pm - collect keys <\/p>

19\/12\/2025 (roy)With Repair Aid<\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order with Repair Aid <\/p>

19\/12\/2025 (jane)Drain pump and drain pipe on order for washer\/dryer <\/p>

05\/01\/2026 (jane)Requested access for Wednesday, 07\/1, between 8am and 12pm.<\/p>

05\/01\/2026 (jane)Confirmed for Wednesday, 07\/1, between 8am and 12pm, take keys but knock first <\/p>

07\/01\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 07\/01\/2026.Replace drain pump and drain pipe to washing machine leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61462","ticket_flag":"0","ticket_reference":"HDT62547","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"Flat 2 27 Slingsby Place","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9DL","cs_id":"64","cs_address_1":"Flat 2","cs_address_2":"27 Slingsby Place","cs_town":"London","cs_postcode":"WC2H 9DL","ticket_client_site":"64","ticket_title":"Kitchen sink blocked.","ticket_contact":"3422","contact_first_name":"Susan","contact_last_name":"Edmonds","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/12\/25 11:40","ticket_invoice_total":null,"ticket_notes_combined":"

16\/12\/2025 11:40 (System)<\/b>Ticket Created<\/p>

16\/12\/2025 11:41 (carly)<\/b>London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 16:25 (jane)<\/b>London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 16:53 (jane)<\/b>Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 14:55 (jane)<\/b>Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 16:41 (carly)<\/b>Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 21:34 (roy)<\/b>Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 11:38 (roy)<\/b>Returned to refit backboard in cupboards and shelving <\/p>

23\/12\/2025 13:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

16\/12\/2025 (carly)London Drainage have been informed, awaiting response.<\/p>

18\/12\/2025 (jane)London Drainage would like to attend on Friday 19th December between 10 and 2pm, awaiting access details <\/p>

18\/12\/2025 (jane)Client now wants a date for either Monday 22nd or Tuesday 23rd Dec, awaiting a date from London Drainage <\/p>

19\/12\/2025 (jane)Tenant will be home for access on Monday 22nd between 10am and 2pm, have informed London Drainage <\/p>

22\/12\/2025 (carly)Access requested Tuesday 23rd December 9am.<\/p>

22\/12\/2025 (roy)Pipework rumming up hillCut pipe and cleared blockageTested all okAlso unblocked hand basin <\/p>

23\/12\/2025 (roy)Returned to refit backboard in cupboards and shelving <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/12\/2025.Pipe blocked from sink to just behind the oven because of the level of the pipe.Cut into pipe and cleared but pipe goes into next door just to left of the ovenReturned and removed units and cleared blockage Carried out reinstatement works on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver<\/br>Roy Hurley<\/br>Subcontractor","invoice_id":null},{"ticket_id":"61516","ticket_flag":"0","ticket_reference":"HDT62601","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3.3 16a Rupert Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6DD","cs_id":"344","cs_address_1":"Flat 3.3","cs_address_2":"16a Rupert Street ","cs_town":"London ","cs_postcode":"W1D 6DD","ticket_client_site":"344","ticket_title":"List of works for beginning of January 2026 - use keys - tenant is away until 2nd week in January 2026 - Wear shoe covers or remove shoes ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/12\/25 14:18","ticket_invoice_total":null,"ticket_notes_combined":"

19\/12\/2025 14:18 (System)<\/b>Ticket Created<\/p>

19\/12\/2025 14:21 (jane)<\/b>The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 13:55 (travis)<\/b>Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 08:32 (alan)<\/b>Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 10:55 (jane)<\/b>Main bathroom window requires window specialist, arranging a date - Email Sent<\/b><\/p>

12\/01\/2026 09:37 (carly)<\/b>Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 08:40 (michaelk)<\/b>Completed full compliance testing 185<\/p>

13\/01\/2026 10:06 (carly)<\/b>Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 11:50 (jane)<\/b>Window has been repaired <\/p>

15\/01\/2026 14:10 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/12\/2025 (jane)The tenant will be away from next week till the 2nd week of Jan 2026.We have been given the approval to access with keys to carry out the repairs beginning of January 2026Please wear shoe covers or remove shoes at all times. <\/p>

07\/01\/2026 (travis)Attended above property with keys and found right hand side sliding secondary glazing in bathroom to have the right hand side guide wheel to be missing \/ broken allowing the window to drop down to the right.Not a servicible part so a secondary glazing unit will need to be replaced by a specialist company.<\/p>

08\/01\/2026 (alan)Replace faulty movement sensors to utility cupboard and electrical cupboard<\/p>

09\/01\/2026 (jane)Main bathroom window requires window specialist, arranging a date <\/p>

12\/01\/2026 (carly)Twenty\/Twenty have requested Thursday 15th January am visit. Awaiting client response.<\/p>

13\/01\/2026 (michaelk)Completed full compliance testing 185<\/p>

13\/01\/2026 (carly)Confirmed for Thursday 15th January, tenant will be home for access. Any problems please ring Lilian.<\/p>

15\/01\/2026 (jane)Window has been repaired <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.List of works completed Gas engineer carried out GAS\/PAT testingMain bathroom window - the inside window pane is out of alignment and not closing properly, window specialist repaired Repaired leak on bathroom shower and basin,Light sensor laundry, replaced Light sensor hall cupboard, replaced ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"61611","ticket_flag":"0","ticket_reference":"HDT62696","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"15","cs_address_1":"Flat 4 ","cs_address_2":"21 Catherine Street","cs_town":"London","cs_postcode":"WC2B 5JY","ticket_client_site":"15","ticket_title":" Flat door lock is not working ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"06\/01\/26 15:25","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 15:25 (System)<\/b>Ticket Created<\/p>

06\/01\/2026 15:30 (jane)<\/b>Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 15:41 (jane)<\/b>Tenant on site this afternoon to give access <\/p>

07\/01\/2026 11:56 (roy)<\/b>Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 11:59 (jane)<\/b>Faulty roller night latch, on order will be in stock on Friday 9h January - Email Sent<\/b><\/p>

12\/01\/2026 16:32 (carly)<\/b>Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 12:56 (carly)<\/b>Follow up email sent requesting access.<\/p>

13\/01\/2026 15:06 (jane)<\/b>Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 18:27 (roy)<\/b>Fitted new lockTenant tried lockAll ok<\/p>

15\/01\/2026 11:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

06\/01\/2026 (jane)Advised client we can attend to the door lock this afternoon or tomorrow morning -<\/p>

06\/01\/2026 (jane)Tenant on site this afternoon to give access <\/p>

07\/01\/2026 (roy)Faulty roller night latch.Foxes and courts do not have one in stock.Ordered from Courts.Will be in Thursday but fit Friday <\/p>

07\/01\/2026 (jane)Faulty roller night latch, on order will be in stock on Friday 9h January <\/p>

12\/01\/2026 (carly)Access requested Wednesday 14th January between 11-12pm.<\/p>

13\/01\/2026 (carly)Follow up email sent requesting access.<\/p>

13\/01\/2026 (jane)Confirmed for Wednesday 14th January between 11-12pm Please use keys for access <\/p>

14\/01\/2026 (roy)Fitted new lockTenant tried lockAll ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 15\/01\/2026.Supplied and fitted new roller night latch to flat door ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"61616","ticket_flag":"0","ticket_reference":"HDT62701","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"77-78 St Martins Lane ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4AA","cs_id":"209","cs_address_1":"77-78 St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2N 4AA","ticket_client_site":"209","ticket_title":"Front door issues ","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"06\/01\/26 16:21","ticket_invoice_total":null,"ticket_notes_combined":"

06\/01\/2026 16:21 (System)<\/b>Ticket Created<\/p>

07\/01\/2026 09:35 (jane)<\/b>Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:28 (roy)<\/b>Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 10:48 (jane)<\/b>TwentyTwenty attending on Thursday 8th January 2026<\/p>

08\/01\/2026 15:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

07\/01\/2026 (jane)Engineer advised door specialist required, arranging for TwentyTwenty to attend <\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (roy)Glass door banging shutRemoved floor plate and adjusted screws fully in but doing nothingNeeds 20-20<\/p>

07\/01\/2026 (jane)TwentyTwenty attending on Thursday 8th January 2026<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Door specialist engineer attended and found floor spring, spindle and strap need replacing to glass door, quotation to follow for replacement parts ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Twenty Twenty Doors","invoice_id":null},{"ticket_id":"61634","ticket_flag":"0","ticket_reference":"HDT62719","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"28-30 Lisle Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7BA","cs_id":"2885","cs_address_1":"28-30 Lisle Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7BA","ticket_client_site":"2885","ticket_title":"Remove the following communal area fire extinguishers within the communal means of escape route.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 10:59 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 07:19 (travis)<\/b>Attended above property and removed all extinguishers, signage and wall fitted brackets.Delivered to office for disposal at recycling centre.<\/p>

12\/01\/2026 09:58 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (travis)Attended above property and removed all extinguishers, signage and wall fitted brackets.Delivered to office for disposal at recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Attended above property and removed all extinguishers, signage and wall fitted brackets and disposal at recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"61637","ticket_flag":"0","ticket_reference":"HDT62722","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"27 Wardour Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6PR","cs_id":"1719","cs_address_1":"27 Wardour Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6PR","ticket_client_site":"1719","ticket_title":"To remove and dispose of all fire extinguishers in the common parts of this property including any signage for them ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"08\/01\/26 11:35","ticket_invoice_total":null,"ticket_notes_combined":"

08\/01\/2026 11:35 (System)<\/b>Ticket Created<\/p>

08\/01\/2026 13:18 (travis)<\/b>Attended above property with keys,Removed extinguishers and checked all signage.Disposal of extinguishers to rear of office ready for disposal at recycling centre.<\/p>

08\/01\/2026 13:29 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

08\/01\/2026 (travis)Attended above property with keys,Removed extinguishers and checked all signage.Disposal of extinguishers to rear of office ready for disposal at recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 08\/01\/2026.Attended above property with keys, Removed extinguishers and checked all signage. Disposal of extinguishers to rear of office ready for disposal at recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"61672","ticket_flag":"0","ticket_reference":"HDT62757","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"15-16 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 6JD","cs_id":"1575","cs_address_1":"15-16 Gerrard Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 6JD","ticket_client_site":"1575","ticket_title":"Water Sampling for Legionella ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/01\/26 16:41","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 16:41 (System)<\/b>Ticket Created<\/p>

12\/01\/2026 16:43 (jane)<\/b>Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 10:52 (roy)<\/b>Give access to water treatment guy<\/p>

15\/01\/2026 14:04 (jane)<\/b>Water sampling completed waiting on report <\/p>

15\/01\/2026 14:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/01\/2026 (jane)Water Sampling for Legionella To give access on Wednesday 14th January for water treatment company The address is 15-16 Gerrard Street, access to the tanks is via 4 Macclesfield street roof, the entrance is to 4 Macclesfield is Via Dansey Place. I believe there are 2 Tanks up there that feed into the property which need testing.<\/p>

14\/01\/2026 (roy)Give access to water treatment guy<\/p>

15\/01\/2026 (jane)Water sampling completed waiting on report <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 14\/01\/2026.Water sampling completed to the two tanks on the roof and report to follow ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley<\/br>Subcontractor","invoice_id":null},{"ticket_id":"61682","ticket_flag":"0","ticket_reference":"HDT62767","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"Covent Garden Estates ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2829","cs_address_1":"Covent Garden Estates ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2829","ticket_title":"To remove rubbish from corridor by Pineapple","ticket_contact":"3482","contact_first_name":"Randall","contact_last_name":"Osborne","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"13\/01\/26 13:36","ticket_invoice_total":null,"ticket_notes_combined":"

13\/01\/2026 13:36 (System)<\/b>Ticket Created<\/p>

15\/01\/2026 11:36 (travis)<\/b>Rubbish clearance\/disposal.<\/p>

15\/01\/2026 13:36 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

15\/01\/2026 (travis)Rubbish clearance\/disposal.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/01\/2026.Removal of rubbish from corridor by Pineapple as directed ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null}]}